4 jobs in Grifols Shared Services North America, Inc

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.
We believe that diversity adds value to our business, our teams, and our culture. We are committed to equal employment opportunity fostering an inclusive environment where diversity makes us be outstanding.
Help us lead one of the world's largest pharmaceutical companies. Grifols is a world leader in plasma-derived medicines with a presence in more than 100 countries, and a growing global team of over 20,000 people. That's why we need a **Technical Application Specialist** like you.
**Role Mission**
As a Technical Application Specialist, you will be the trusted expert supporting customers in the field, ensuring optimal use of Grifols' systems and delivering high-quality application training and troubleshooting. You will play a key role in strengthening customer relationships and driving excellence in transfusion and laboratory practices across Australia.
**What your responsibilities will be**
- You will deliver expert application and technical support on Grifols instrumentation and software within hospital and laboratory environments
- You will train and guide laboratory professionals to ensure optimal system usage and workflow efficiency
- You will troubleshoot and resolve application-related issues in the field, working closely with Field Service Engineers for hardware-related topics
- You will build strong, long-term relationships with customers, acting as their main point of contact for application support
- You will collaborate with cross-functional teams (engineering, technical support, commercial) to ensure seamless customer experience
- You will support system implementation, validation, and continuous performance improvement in blood banking laboratories
- You will travel across Australia (up to 60%), supporting a wide network of hospitals and labs.
**Who you are**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required.
+ **Scientific Expertise:** Strong background in blood banking, immunohematology workflows, and hands-on laboratory experience to interpret results and troubleshoot performance.
+ **Training & Application:** Ability to translate complex technical concepts into clear guidance and effectively train hospital staff on system utilization and best practices.
+ **Analytical Problem-Solving:** Proactive mindset to distinguish between hardware and application issues, resolving customer problems autonomously in urgent clinical environments.
+ **Customer-Centric Communication:** Excellent interpersonal skills to build long-term trust with stakeholders (lab managers, technicians, IT) without being overly "technical" or awkward.
+ **IT & Software Affinity:** Deep understanding of software applications, middleware, and interfaces, acting as a key technical bridge between the lab and the system.
+ **Field Autonomy:** Highly organized and self-driven professional comfortable with high travel (up to 60%) and independent territory management.
+ **Seniority & Credibility:** Typically 3-5+ years of relevant experience in diagnostic or clinical labs to ensure immediate credibility and confidence with senior customers.
+ **Educational Foundation:** Degree in Biomedical Science, Medical Laboratory Technology, or a related scientific field with a strong focus on hematology or transfusion would be a plus
**What we offer**
It is a brilliant opportunity for you, Grifols is fully aware that its employees are one of its major assets. We are committed to maintaining an atmosphere that encourages all our employees to develop their professional careers in an excellent working environment.
Information about Grifols is available at If you are interested in joining our company and you have what it takes for such an exciting position, then don't hesitate to apply!
We look forward to receiving your application!
We believe in diverse talent and want to remove any barriers that may hinder your participation. If you require any adjustments in our selection process, please do not hesitate to inform us when applying. We are here to help.
Grifols is an equal opportunity employer.
+ Travelling up to 60%
+ You need to be based in Victoria.
**\#LI-HJ1**
\#LI-Hybrid
Learn more about Grifols ( ID:**
**Type:** Regular Full-Time
**Job Category:**

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.
We believe that diversity adds value to our business, our teams, and our culture. We are committed to equal employment opportunity fostering an inclusive environment where diversity makes us be outstanding.
Help us lead one of the world's largest pharmaceutical companies. We are a world leader in plasma-derived medicines with a presence in more than 100 countries, and a growing global team of over 20.000 people. That's why we need a **Field Service Engineer** like you.
**Role Mission**
As a Field Service Engineer based in Brisbane, your mission will be to provide high-quality on-site technical support, maintenance, and repair services for our specialized laboratory and medical instrumentation across Queensland and interstate territories. You will serve as the primary customer-facing technical expert, ensuring equipment reliability and maximizing customer satisfaction within hospitals and laboratories.
**What your responsibilities will be**
+ **You will** install, troubleshoot, repair, and perform preventative maintenance on major diagnostic equipment, including the Grifols Panther, Xpress, Erytra, and Eflexis platforms.
+ **You will** maintain a strong customer-facing presence, visiting client sites approximately 4 times a week to ensure high instrument uptime and address technical issues promptly.
+ **You will** manage your service territory (primarily Queensland with occasional interstate travel to New South Wales), balancing regular travel requirements with efficient service delivery.
+ **You will** collaborate closely with your Supervisor and the broader service team to share technical insights, coordinate scheduling, and maintain high standards of teamwork.
+ **You will** document all service activities, maintenance reports, and technical interventions accurately in accordance with company guidelines and regulatory standards.
**Who you are**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ **Experience & Skills:** Prior experience as a Field Service Engineer, ideally within a medical, hospital, or laboratory environment. A strong technical passion for instruments and servicing complex machinery.
+ **Mindset:** Highly energetic, enthusiastic, eager to learn, and a dedicated team player with excellent customer-facing communication skills.
+ **Education & Qualifications:** A degree or background in Electrical Engineering (or a Master's degree) is highly regarded but not mandatory. A valid Australian driver's license and the flexibility to travel across assigned territories are required.
**What we offer**
It is a brilliant opportunity for you, Grifols is fully aware that its employees are one of its major assets. We are committed to maintaining an atmosphere that encourages all our employees to develop their professional careers in an excellent working environment.
Information about Grifols is available at If you are interested in joining our company and you have what it takes for such an exciting position, then don't hesitate to apply!
We look forward to receiving your application!
We believe in diverse talent and want to remove any barriers that may hinder your participation. If you require any adjustments in our selection process, please do not hesitate to inform us when applying. We are here to help.
Grifols is an equal opportunity employer.
**\#LI-HJ1**
\#LI-Hybrid
Learn more about Grifols ( ID:**
**Type:** Regular Full-Time
**Job Category:**

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.
We believe that diversity adds value to our business, our teams, and our culture. We are committed to equal employment opportunity fostering an inclusive environment where diversity makes us be outstanding.
Help us lead one of the world's largest pharmaceutical companies. We are a world leader in plasma-derived medicines with a presence in more than 100 countries, and a growing global team of over 20.000 people. That's why we need a **MDS Product Manager** like you.
**Role Mission**
Drive growth and market presence across the APAC region by developing and executing strategic product marketing plans. You will be the bridge between clinical excellence and commercial success, overseeing promotional activities through indirect sales channels and ensuring our diagnostic solutions meet the evolving needs of the market.
**What your responsibilities will be**
+ **You will** assist the Marketing Director in achieving financial objectives by implementing effective product and marketing strategies and tactical programs.
+ **You will** improve distributor and sales effectiveness through the design and development of high-impact sales tools and training programs.
+ **You will** collaborate with Customer Experience teams to train sales forces, distributors, and customer support personnel on new and existing products.
+ **You will** support the sales team with technical product specifications and necessary documentation for tender submissions.
+ **You will** partner with Sales Managers to lead technical presentations, product demonstrations, and discussions on automation and assay performance at customer sites and conferences.
+ **You will** build and maintain competitive profiles, monitoring market conditions and competitor activities to ensure Grifols' leadership.
+ **You will** organize regional marketing events, including distributor meetings, scientific symposia, and webinars, ensuring full compliance with Grifols' policies.
+ **You will** develop regional promotional materials and value messaging in collaboration with the Customer Engagement team.
+ **You will** report on market share and geographic expansion progress on a quarterly basis.
+ **You will** oversee the management of the marketing database, including customer information and mailing lists.
**Who you are**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ **Skills:**
+ Excellent interpersonal, communication, and presentation skills.
+ Strong analytical mindset with the ability to interpret market data.
+ Outstanding project and time management skills with the ability to multitask.
+ Innovative, creative, and agile in the face of change.
+ A great team player with the ability to work in a highly matrixed and cross-cultural environment.
+ Fluency in English is required.
+ **Qualifications:**
+ Experience in Immunohematology / transfusion and Diagnostic used for blood testing (At least 2 years)
+ At least 5 years of experience in technical specialist, sales, or marketing roles within a diagnostics company.
+ Willingness and ability to travel up to 30% of the time.
+ **Education:**
+ Bachelor's degree is required, specifically in Biological Sciences.
**What we offer**
It is a brilliant opportunity for you, Grifols is fully aware that its employees are one of its major assets. We are committed to maintaining an atmosphere that encourages all our employees to develop their professional careers in an excellent working environment.
+ APAC coverage (India, Vietnam, Philippines, South Korea, Japan, Australia, New Zealand)
Information about Grifols is available at . If you are interested in joining our company and you have what it takes for such an exciting position, then don't hesitate to apply! We look forward to receiving your application!
We believe in diverse talent and want to remove any barriers that may hinder your participation. If you require any adjustments in our selection process, please do not hesitate to inform us when applying. We are here to help.
Grifols is an equal opportunity employer.
**\#LI-HJ1**
\#LI-Hybrid
Learn more about Grifols ( ID:**
**Type:** Regular Full-Time
**Job Category:**