3 jobs in Tiffany & Co.

Store Director

Remote Tiffany & Co.

Posted 2 days ago

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Job Description

The Store Director serves as the entrepreneurial leader and true owner of the store, embodying a strong commercial acumen and an unwavering commitment to business ownership. This role is pivotal in driving exceptional business performance through strategic planning, innovative problem-solving, and robust collaboration with cross-functional departments and business partners. The Store Director is ultimately accountable for achieving and exceeding annual sales objectives, proactively identifying opportunities for growth, and enhancing overall profitability. This leader inspires and guides the team to deliver an unparalleled Tiffany Experience, fostering deep client relationships and ensuring operational excellence across all facets of the store.
**Entrepreneurial Leadership & Business Ownership**
+ **Meet and Exceed Sales Objectives:** Drive the store to achieve and surpass annual sales plans and targets through strategic initiatives and active business development.
+ **Business Planning:** Develop and implement strategies to increase store traffic, enhance store attraction, and optimize sales performance.
+ **Commercial Acumen:** Demonstrate strong commercial insight, utilizing market trends and competitive analysis to inform business decisions and capitalize on growth opportunities.
+ **Resource Maximization:** Effectively leverage company resources, including marketing collateral and internal tools, to maximize sales results and brand visibility.
+ **Cross-Functional Collaboration:** Partner closely with the Retail Director and other key business partners (Merchandising, Operations, Finance, HR, CVM, Marketing) to align strategies and ensure cohesive business execution.
+ **Performance Analysis:** Utilize sales reporting tools and analytics to identify performance gaps, create actionable recommendations for sales improvement, and track progress against targets.
**Client Development & Experience Excellence**
+ **Champion Client Development:** Lead and execute strategies to strengthen the client base, fostering long-term relationships and cultivating loyalty among existing and new clients.
+ **Elevate Client Experience:** Ensure an exceptional and consistent in-store client experience that reflects Tiffany's prestige and desirability, setting new benchmarks in luxury retail service.
+ **High Jewelry Focus:** Drive initiatives to elevate clients towards High Jewelry, ensuring a personalized, service-driven approach that encourages engagement and progression.
+ **Key Metric Achievement:** Focus on improving critical client development metrics such as conversion rate, appointment effectiveness, and repeat visitation.
+ **CRM Utilization:** Leverage CRM tools effectively to manage client relationships, execute targeted client development strategies, and ensure collection of new client information.
+ **Brand Ambassadorship:** Act as a leading brand ambassador, consistently modeling excellence in service and representing Tiffany's values in all client interactions.
+ **Feedback Integration:** Actively manage and respond to client feedback, including messages, commendations, and complaints, ensuring prompt resolution and continuous improvement in service.
**Team Leadership & Development**
+ **Build High-Performing Team:** Build, develop, and retain a high-performing team characterized by unity, determination, and a winning spirit.
+ **Coaching & Mentoring:** Provide consistent and targeted coaching, mentorship, and support to foster individual growth and collective excellence within the team.
+ **Performance Management:** Conduct regular performance reviews, set clear objectives, and develop individualized growth plans to nurture potential and address skill gaps.
+ **Empowerment & Engagement:** Create an environment that empowers team members, encourages initiative, and fosters a sense of pride and accountability in achieving retail missions.
+ **Training & Development:** Ensure the team is fully equipped with necessary skills and knowledge through ongoing training, reinforcing Tiffany's training concepts and industry best practices.
+ **Succession Planning:** Identify and track the development of high-potential employees, preparing them for future leadership roles within the company.
**Operational Excellence & Efficiency**
+ **Seamless Operations:** Oversee all retail operations, ensuring effectiveness, efficiency, and accuracy in line with company standards and policies.
+ **Back-End Systems & Processes:** Maintain robust back-end systems and streamlined processes to support seamless daily operations and inventory management.
+ **Inventory Control:** Implement precise execution in inventory management, ensuring accuracy, minimizing discrepancies, and optimizing stock levels.
+ **Visual Merchandising:** Uphold standards for visual merchandising, ensuring that all displays, windows, and product presentations align with Tiffany's brand image and directives.
+ **Security & Compliance:** Ensure strict adherence to security protocols and all corporate standards, policies, and regulatory requirements to safeguard assets and maintain brand integrity.
+ **Reporting & Analysis:** Generate and analyze relevant reports to management, providing insights into operational performance and audit control results.
**Corporate Standards and Directives**
+ **Brand Alignment:** Fully understand and support current business initiatives and new cpllection launches to drive the success of the business.
+ **Compliance & Integrity:** Ensure all sales activity complies with corporate brand standards and directives, including Product Presentation and Visual Merchandising.
+ **Security & Asset Protection:** Maintain stringent security standards within the store to ensure the safety of clients, colleagues, and to protect assets through appropriate care and handling of merchandise.
**Job Identification** : 63102
**Job Category:** : Retail
**Assignment Category** : Regular Full-time
**Remote Positions** : No
**Professional Experience** : Minimum 10 Years
Equal Opportunity Employer
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Client Development Manager, Hong Kong

Remote Tiffany & Co.

Posted 2 days ago

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Job Description

Client Development Manager, Hong Kong is responsible for adapting the Global Client Development strategy, so that it resonates with local Market, and executing it in strong partnership with stakeholders. This role acts as a center of excellence, enabling market and retail store teams to build lasting client relationships that enhance brand loyalty and drive sales growth.
By adapting and supporting Tiffany's client experience and journey, this role designs high-touch moments characteristic of the brand, tailored to client expectations. The Client Development Manager, Hong Kong partners extensively with the Global Retail Excellence team and local Retail teams to ensure exceptional retail experiences, personalized client journeys, and effective client strategies.
**Drive Client Strategy & Execution**
+ Champion and roll out the Client Development Roadmap with a 360-degree Mindset
+ Leverage data to implement a Hong Kong client strategy to boost client acquisition, retention, and engagement, aligning with global brand strategy, business objectives, and local client insights.
+ Empower Client Advisors to cultivate meaningful, long-term client relationships.
+ Build strong relationships with key stakeholders (e.g. Store management teams, Retail Lead, Marketing, Operations) to foster collaboration and drive buy-in for client development initiatives.
+ Share insights and business needs with the global retail team, proposing adjustments to continuously refine and improve the global strategy.
**Optimize Performance & Innovation**
+ Develop and manage the Client Development budget, optimizing resource allocation for maximum impact.
+ Work closely with data analysis teams as well as the Client Relations teams to enhance retail actions, tools, rituals, and behaviors that drive client acquisition, engagement, and loyalty specific to Hong Kong.
+ Establish key performance indicators (KPIs) to measure the ROI of client development programs and provide regular performance updates to senior management and global client development.
+ Ensure seamless retail visibility into Client 360 attributes and actionable CRM insights, empowering Client Advisors with real-time, comprehensive client understanding adapted to client profiles.
+ Innovate and propose scalable activations, leveraging market best practices, data insights, and your knowledge of market dynamics.
**Lead, Cultivate & Develop Talent**
+ Lead, mentor, and develop a high-performing in-store Client Development team that provides expertise and drives transformation in Clienteling and Client experience across the stores.
+ Advocate for a culture of personalization, hospitality, and client obsession across the retail network.
+ Influence senior management with strong storytelling, insights, and experience-driven recommendations based on performance and client feedback.
**Qualifications**
+ 8+ years in luxury retail, client development, hospitality, or client experience leadership, with strong retail/store operations understanding.
+ Proven project management skills with multiple stakeholders in fast paced organizations.
+ Proven leadership and team management skills, with experience in developing high-performing teams and fostering synergies and collaboration across diverse retail environments.
+ Strong analytical skills, experience in managing budgets, and leveraging data to drive actionable insights tailored to performance.
+ Deep understanding of client behaviors, cultural nuances, and market dynamics.
+ Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
**Job Identification** : 62764
**Job Category:** : Retail
**Assignment Category** : Regular Full-time
**Remote Positions** : No
**Professional Experience** : Minimum 5 Years
Equal Opportunity Employer
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Assistant Manager-Trade & Logistics

Remote Tiffany & Co.

Posted 2 days ago

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Job Description

**Overview**
The Assistant Manager, Trade & Logistics - Asia is part of the regional business partnering team for Asia in the Tiffany Global Trade & Logistics (GTL) organisation. This role requires the deft combination of both customs and logistics knowledge to meet the wider Tiffany business goal of becoming the next generation luxury jeweler. Assistant Manager, Trade & Logistics - Asia assists the Director in balancing the compliance, cost and speed of shipments moving in and out of the following business locations in Asia (currently 13 retail markets):
+ 100+ retail stores
+ 2 Manufacturing locations
+ Multiple corporate offices
+ A B2C Distribution Center that supports the China E-Commerce business
+ 3 regional Tiffany Service Centers
+ Multiple trade partners
Together with the Director, he/she represents GTL and partners the business for projects taking place in the Asia region. He/She will also partner closely with the Center of Excellence team in the wider GTL organisation and be the point person for all GTL data, process and dashboard projects in Asia. He/She believes strongly in the concept of Continuous Improvement, is willing to roll up sleeves to unblock issues, and critically, will use the experience to improve the bad process that led to such blockages in the first place.
The Assistant Manager, Trade & Logistics - Asia reports to the Director, Trade & Logistics - Asia and is supported by dotted line peers as well as the GTL Centre of Excellence team.
Key Accountabilities:
**Strategic Supply Chain Efficiency (30%)** - Provide leadership to strategic projects, and improve the supply chain to support the speed of the ASIA business. Current highlights of this accountability include:
+ Developing business cases and project plans to continuously improve supply chain efficiency and cost control.
+ Partnering with Supply Chain team to improve the lead-time to ASIA retail stores for merchandise by leverage in-stock KPI, Fill ratio, etc.
+ Partnering merchandising team for high jewelry movements, balancing the trade-off between duty cost and speed for event planning.
+ Leading both operation team and forwarders to drive the improvement of logistics lead time performance
**Data, Process & Dashboard Maintenance (30%)** - Actively partner the Center of Excellence team to develop globally consistent methods of assigning, capturing and analysing data for both customs and logistics areas. Current highlights of this accountability include:
+ Contributing timely and accurate HS code assignment logic rules to the GTL Center of Excellence for Retail Foundation countries. Reviewing brokers' entries and Finance background tables to ensure that the same set of HS codes are utilised.
+ Contributing timely and accurate inputs of MFN duty rates, FTA network and FTA rates .
+ Regularly reviewing reports to detect material master data issues for high-risk countries in Asia
+ Regularly reviewing shipment and store addresses stored in various Tiffany systems to reflect new, closed and relocated stores. This involves understanding the nuances of consolidation addresses and providing correct shipment addresses for different situations.
+ Developing easily maintained key performance indicators for the review of carrier and customs broker performance
+ Partnering Asia Finance to develop an efficient invoice review workflow to identify wrongly billed shipments, persistent shipment creation errors, expensive/problematic lanes etc
+ Maintaining the Asia Sharepoint site to promote real-time knowledge sharing, and decision-making based on common set of facts
+ Maintain freight spending, duty/VAT & brokerage spending report for Asian countries on quarterly basis.
+ Assist Director to host QBR with forwarders on quarterly basis.
+ Design and build reports, dashboards and visualizations of key performance indicators (KPIs)
**Day-to-Day Supply Chain Efficiency (20%)** - Actively manage shipments, dissect freight-related spend, and enable data-based decision-making. Current highlights of this accountability include:
+ Partnering Creative and Store Development teams to unblock problematic shipments into the Asia. This will involve the proactive research of HS codes and import licensing requirements.
+ Partnering retail stores, manufacturing sites, offices and Distribution Centers to coax staff out of costly, inefficient and incorrect shipping behaviours
+ Partnering E-Commerce and Direct Sales to analyse our E-Commerce delivery proposition
+ Maintaining SOP for Asian markets and forwarders/ brokers
**Customs Compliance (20%)** - Defend the reputation of Tiffany by working with the GTL Center of Excellence team to enhance customs compliance with the least possible operational burden. Current highlights of this accountability include:
+ Maintaining the delicate balance in compliance, cost and speed, especially for high-profile shipments
+ Assisting the Director in customs audit resolution and voluntary disclosures
+ Improving awareness of CITES, customs valuation, classification, and origin concepts among Tiffany colleagues located in stores and offices
+ Understanding Customs policies and regulations in Asia and be well kept up-to-date to any changes in the region
Qualifications:
+ 8+ years of logistics and customs experience in multi-country environment. Experience in an in-house role is mandatory.
+ Bachelor's degree, preferably with a numerical emphasis
+ Experience in leading large projects with tight timelines
+ Deep understanding of Lean, project management and change management concepts
+ Excellent IT skills, demonstrating a strong desire to "self-service" and learn new systems, rather than relying on others to extract data
+ Able to deal with uncertainty and make decisions based on best available info
+ Strong interpersonal skills, with a genuine interest in working across cultures and pre-empting "lost-in-translation" situations
+ Able to find ways to effectively work with a virtual team of direct and dotted line reports
We offer excellent career opportunities, remuneration and benefits to the right candidates.
(Data collected will be used for recruitment purpose only.)
**About us -- Tiffany and Co**
Tiffany & Co. - Watches & Jewelry - LVMH ( Identification** : 61763
**Job Category:** : Supply Chain & Logistics
**Assignment Category** : Regular Full-time
**Remote Positions** : Flexible
**Professional Experience** : Minimum 5 Years
Equal Opportunity Employer
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