Assistant Training Manager
Job Details
Full Job Description
Leading IT&T services company in Hong Kong
Job Description
• Partner with line managers to develop, review and implement
training programmes for frontline staff in terms of service skills,
working procedures and guidelines, service promotions and systems
requirements
• Identify the training needs, design, and deliver
in-house training programs for frontline & backend staff to support
the business objectives
• Analyze and evaluate training programs to
facilitate the continuous improvement of training and development
programs
• Enhance customer satisfaction rate through conducting
in-depth reengineer operation analysis
• Conduct procedural and
legacy system training to team members and users of various lines of
business
• Collect feedback, analyse productivity and other related
data to measure training and coaching effectiveness
Job Requirements
• Bachelor degree or above
• At least 5-8
years’ relevant working experience (with 2 years in a
supervisory/managerial capacity)
• Professional experience in
design and delivery of Learning & Development programs
• Ability to
deep dive into processes and assess Training and Development
needs
• Strong leadership and coaching skills
• Passionate,
out-going, well-organized and proactive person
• Excellent
presentation and communication skills
• Excellent command of
written and spoken English
Assistant Training Manager
Classy Wheeler Limited
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