Head of Network Quality Assurance

Full Job Description

Company: Our client is a forefront digital operator in Hong Kong, spearheading market trends and setting industry standards in the telecommunications sector. With a robust focus on innovative mobile services and enterprise solutions, they are entering a new digital era underpinned by cutting-edge 5G technology.
Nature: Permanent

Others:

• Salary and benefits will be commensurate with experience and qualifications. (This is indicative and may vary with the level of experience.)
• This role offers an opportunity to be at the forefront of the telecommunications industry during a transformative period marked by the introduction of 5G technology.

Job Description

• Develop and execute robust quality assurance strategies to enhance network reliability and performance.
• Lead and mentor a quality assurance team, fostering professional development and high performance.
• Define and implement key performance indicators to measure and improve network quality.
• Apply data analytics for regular network assessments, ensuring compliance with industry standards.
• Collaborate with various departments to resolve network issues and improve customer satisfaction.
• Initiate and manage continuous improvement processes for network optimization.
• Keep abreast of industry advancements and integrate emerging technologies into quality assurance practices.
• Promote a culture of data-driven decision-making and analytics within the team.

Job Requirements

• A degree in Information Technology, Telecommunication Engineering, or a related field.
• A minimum of 10 years' experience in the mobile network industry, with a focus on 4G/5G technologies.
• Proficient in Microsoft Office, Windows, IOS, Linux, and Sun Solaris operating systems.
• Familiarity with SQL, web programming, and Python.
• Strong analytical and problem-solving skills, and the ability to work collaboratively.
• Proven expertise in formulating and applying quality assurance strategies for network infrastructure.
• Competent in managing projects and overseeing various initiatives simultaneously.
• Knowledgeable in big data technologies and their application in network analytics.
• Excellent communication skills in English and Cantonese, with Mandarin being an advantage.