IT Support Technician (Level 2) - Asia Pacific

Our client is an international global logistics firm that focuses in supporting the pharmaceutical industry.
 
Responsibilities:

• Analyze, support, troubleshoot, repair, maintain and install computer systems, hardware, network connections, security and equipment related to computer peripherals.
• Conduct research on new technology as requested to stay abreast of new releases and features of business operating systems and software utilized by the organization.
• Ensure support tickets are responded to and resolved within agreed business SLAs and prioritize incidents appropriately.
• Serve as technical expert within the department and provide helpdesk support services to all associates.
• Manage requests for new employees, equipment and corporate system access and provide support to offices in all geographic regions and time zones.
• Plan and manage office relocations and infrastructure changes.
• Contribute to the overall strategic design and day-to-day administration of the Windows, UNIX & Network environments.
• Ensure department work is performed to meet customer satisfaction standards and requirements.

Requirements:

• Bachelor Degree in Computer Science, Information Technology or related disciplines.
• Over 3 years helpdesk and hands-on support experience with PC, servers and network printers.
• Experience with Dell PC or laptops, servers, VMware and good understanding of network or server-side infrastructure is an advantage.
• Knowledge in Symantec Endpoint Protection Manager, Microsoft Exchange, Skype for Business, Windows Server 2012 (RDP terminal servers) and Active Directory is preferable.
• Good command of both written and spoken English, Chinese and Mandarin.

Interested candidates please send your full resume (MS Word document), including employment history, present and expected salary and contact telephone number to: Delken Personnel Consultants Limited , 21A Lucky Plaza, 315-321 Lockhart Road, Wanchai, HK; email to   or contact 2591-1988 or fax to 2591-1222.
 
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