Key Account Manager, FMCG

Full Job Description

• Manage the commercial activities in the Hong Kong and Macau key account channels
• Formulate and develop tactical and strategic sales and pricing strategies to meet business & market share growth, profitability target, distribution extension, etc.
• Work closely with Trade Marketing, Brand Teams, Finance, Supply Chain, and other relevant parties to negotiate trading terms & launch programs

Handle regular sales review to build partnership with customers

• University graduate or above in Business or related discipline
• At least 4 years or above of Key Account sales/Category Management experience in FMCG industry with proven commercial success
• Those with 7+ years will be considered as KA Manager
• Strong analytical skills, self-motivated, responsible, effective communication & interpersonal skills, result-oriented & act as a good team player
• Good command of spoken and written English and Cantonese
• Great exposure with High net-worth individual clients
• Manage Incoming GBA Customer Enquiries

• Deliver a high standard of customer services to VIP clients in GBA markets
• Provide timely & and quality services to all incoming enquiries
• Resolve complaint cases tactfully to ensure customer satisfaction
• Deliver a high standard of customer services to VIP clients in South East Asia markets
• Provide timely & and quality services to all incoming enquiries
• Resolve complaint cases tactfully to ensure customer satisfaction
• Develop and implement business strategy to engage ultra-high-net-worth and VIP clients and achieve business growth in terms of revenue, profitability, and brand awareness
• Build strong customer relationships with the right partners to create synergy and business opportunities
• Present the portfolio of brands in events and personal introduction effectively and consistent with the brand messages
• Tasked to drive performance and operational excellence in high end luxury fashion stores in Hong Kong
• Plan and implement inspirational and engaging coaching programs for retail teams to deliver high level of client satisfaction, business results, and operational efficiency
• Anticipate and address operational issues to keep pace with changing trends