System Support Engineer (Electrical / Renewable Energy)

Full Job Description

System Support Engineer (Electrical / Renewable Energy)

Client Description

Company: A renowned inverter and battery storage brand with over 20 years of history, with trademark protected entity across 40 countries, offering innovative off-grid and on-grid solutions to a global clientele.
Location: Ngau Tau Kok
Nature: Permanent

Others:

• Desirable to have a basic understanding of Electronics and knowledge of renewable energy.
• At least one year of experience in a technical support role is preferred.
• Proficiency in English is required; Cantonese proficiency is an advantage.
• Flexible regarding the salary range, with a benefits package including 12 months' salary plus discretionary bonus, 12 days annual leave, medical benefits, and a 3-month probationary period.
• Special benefit of an additional annual leave day for Christmas.

Job Description

• Provide technical support for Solar PV + Battery monitoring systems through phone, email, or remote methods.
• Occasionally visit sites to address technical support issues.
• Assist customer support teams by offering technical phone support for relevant products.
• Maintain communication with the customer support team and provide updates on customer information.
• Identify and report any product performance deficiencies or documentation issues to relevant personnel.
• Assist with product validation testing when needed.

Job Requirements

• Background in Electrical Engineering.
• Professional and courteous representation through various communication channels.
• Ability to work independently with minimal supervision.
• Good time management skills and ability to prioritize tasks.
• Attention to detail and commitment to maintaining accurate records.
• Analytical and inquisitive mindset for effective troubleshooting.
• Strong communication skills with the ability to explain technical concepts clearly.