Technical Support Specialist

Full Job Description

SW9739 |22 Mar 2019 Technical Support Specialist

• Provide IT support to end-user including PC, core applications and email system
• Troubleshoot hardware, software, networking and configuration problems in PCs, notebooks and network printers
• General System and Network Administration function
• Planning for system processes, back up management and run batch jobs
• Perform both software / hardware installation and upgrade
• Troubleshoot, diagnose, and provide solution to desktop problems for end-users

• Diploma or above in Information Technology / Computer Science or other related disciplines
• At least 3 years hands on experience in deskside support
• 2 - 5 years of hands on experience in System & Network support role
• In-depth knowledge in desktop maintenance and core desktop software
• Experience Wintel/Linux platform, VMware, Firewall & Cisco Network & Backup Strategy would be an advantage
• Ethnical, hardworking, responsible and pleasant with good interpersonal skills
• Good command in both written and spoken Chinese and English