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Manager / Senior Manager, High Net Worth Distribution Risk & Control (L1B), Dubai or Hong Kong
Posted 2 days ago
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Job Description
**Job Posting Description**
The Manager/Senior Manager, High Net Worth (HNW) Distribution Risk & Control (a.k.a. Distribution Line 1B / L1B), will report to the Head of HNW Distribution L1B and support the execution of the Distribution Quality Operating Model (DQOM) across Middle East and Bermuda markets within the HNW business, under Asia segment.
DQOM encompasses the implementation of the HNW Sales Conduct Framework, focusing on the development, deployment, and ongoing monitoring of sales quality controls across Life Insurance distribution channels within the HNW business.
The objective of the role is to ensure that key distribution-related risks are effectively identified, assessed, and managed through robust governance, underpinned by strong sales quality standards, effective controls, and enhanced data-driven capabilities and tools.
**Position Responsibilities**
**Stakeholder Management**
+ Work in a matrix environment and collaborate closely with HNW Distribution teams in Asia segment and at market levels, as well as with Compliance, Risk, Legal, Audit and Operations, to support adherence to the Company's risk management, conduct and sales Quality requirements.
+ Support the Head of HNW L1B in fostering the culture of strong risk management and sales quality focus within Distribution.
+ Act as a key point of contact for HNW Distribution Channels' teams, providing guidance on distribution risk and control matters.
+ Support Distribution Channels' teams in embedding risk management and sales quality requirements into business initiatives and day-to-day activities.
**Governance, Reporting and Change Management**
+ Support the identification and assessment of current and emerging distribution risks across HNW channels, ensuring these risks are appropriately captured and addressed.
+ Assist in the coordination and management of HNW Distribution & Sales Risk Committee (DSRC), including preparation of materials, tracking of action items, and follow-up on remediation activities.
+ Provide regular updates on distribution and sales risks, issues, and control gaps, escalating where appropriate.
+ Collaborate with HNW Distribution teams and Line 2 Risk and Compliance to support the delivery of initiatives and continuous improvements in the sales quality and control environment.
+ Act as a subject matter resource for HNW Distribution teams in relation to internal policies, frameworks, methodologies, and reporting requirements.
+ Support markets in addressing Line 2 Compliance reviews and Line 3 Audit findings, and track timely and effective closure of Corrective Action Plans (CAPs).
+ Ensure HNW Distribution L1B activities are executed in line with regional standards and timelines.
+ Support and contribute to Distribution risk and Sales quality initiatives and transformation programmes, and pro-actively flag and initiate any required changes to continue enhancing the Distribution risk management.
+ Support any Third-Party risk management requirements as required.
**Data Analytics and Performance Management**
+ Support the development and enhancement of data-driven capabilities to monitor distribution and sales risks, including mis-selling, misconduct, and fraud.
+ Analyse available data sources and reports to identify trends, anomalies, and emerging risks, and escalate insights for action.
+ Assist in building business cases and supporting the rollout and adoption of data analytics tools across HNW channels.
+ Contribute to the production of regular reporting and dashboards for governance forums and senior management.
**Distribution and Sales Controls Effectiveness**
+ Support markets in performing Risk & Control Self-Assessments (RCSA) and Fraud Risk Assessments, providing challenge where appropriate.
+ Assist in establishing and maintaining appropriate mitigating controls in line with Group policies and frameworks (e.g., Conduct Risk Framework).
+ Participate in the design and execution of controls testing and sales quality reviews to assess effectiveness of controls and adherence to processes.
+ Monitor and follow up on control weaknesses, quality assurance findings, and remediation plans with HNW Distribution teams.
+ Support HNW Distribution team in EDD processes aligned to the agreed operating model.
+ Support the review and challenge of training programmes for sales teams and distributors to ensure alignment with risk and quality expectations.
Required Qualifications, Experience and Capabilities
+ 5-8+ years of experience in a distribution, operations, risk & control, audit, or compliance role within the HNW life insurance industry (preferred) or broader financial services industry.
+ Experience in risk governance, controls testing, RCSA, or audit/compliance environments is advantageous.
+ Good working knowledge of distribution models and operations within financial services organizations.
+ Understanding of risk management frameworks, including conduct risk and third-party risk management.
+ Strong analytical skills with the ability to interpret data, identify root causes, trends and risk indicators.
+ Strong interpersonal and communication skills, with the ability to collaborate and influence stakeholders across markets.
+ Strong organization and project management skills, with the ability to manage multiple priorities.
+ High attention to detail while maintaining awareness of the broader risk landscape.
+ Results-oriented with a proactive and solution-focused mindset.
+ Strong critical thinking, problem-solving capabilities and robust decision-making ability, backed up by data and analysis.
+ Comfortable working across multiple time zones and in a regional, matrix environment.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
The Manager/Senior Manager, High Net Worth (HNW) Distribution Risk & Control (a.k.a. Distribution Line 1B / L1B), will report to the Head of HNW Distribution L1B and support the execution of the Distribution Quality Operating Model (DQOM) across Middle East and Bermuda markets within the HNW business, under Asia segment.
DQOM encompasses the implementation of the HNW Sales Conduct Framework, focusing on the development, deployment, and ongoing monitoring of sales quality controls across Life Insurance distribution channels within the HNW business.
The objective of the role is to ensure that key distribution-related risks are effectively identified, assessed, and managed through robust governance, underpinned by strong sales quality standards, effective controls, and enhanced data-driven capabilities and tools.
**Position Responsibilities**
**Stakeholder Management**
+ Work in a matrix environment and collaborate closely with HNW Distribution teams in Asia segment and at market levels, as well as with Compliance, Risk, Legal, Audit and Operations, to support adherence to the Company's risk management, conduct and sales Quality requirements.
+ Support the Head of HNW L1B in fostering the culture of strong risk management and sales quality focus within Distribution.
+ Act as a key point of contact for HNW Distribution Channels' teams, providing guidance on distribution risk and control matters.
+ Support Distribution Channels' teams in embedding risk management and sales quality requirements into business initiatives and day-to-day activities.
**Governance, Reporting and Change Management**
+ Support the identification and assessment of current and emerging distribution risks across HNW channels, ensuring these risks are appropriately captured and addressed.
+ Assist in the coordination and management of HNW Distribution & Sales Risk Committee (DSRC), including preparation of materials, tracking of action items, and follow-up on remediation activities.
+ Provide regular updates on distribution and sales risks, issues, and control gaps, escalating where appropriate.
+ Collaborate with HNW Distribution teams and Line 2 Risk and Compliance to support the delivery of initiatives and continuous improvements in the sales quality and control environment.
+ Act as a subject matter resource for HNW Distribution teams in relation to internal policies, frameworks, methodologies, and reporting requirements.
+ Support markets in addressing Line 2 Compliance reviews and Line 3 Audit findings, and track timely and effective closure of Corrective Action Plans (CAPs).
+ Ensure HNW Distribution L1B activities are executed in line with regional standards and timelines.
+ Support and contribute to Distribution risk and Sales quality initiatives and transformation programmes, and pro-actively flag and initiate any required changes to continue enhancing the Distribution risk management.
+ Support any Third-Party risk management requirements as required.
**Data Analytics and Performance Management**
+ Support the development and enhancement of data-driven capabilities to monitor distribution and sales risks, including mis-selling, misconduct, and fraud.
+ Analyse available data sources and reports to identify trends, anomalies, and emerging risks, and escalate insights for action.
+ Assist in building business cases and supporting the rollout and adoption of data analytics tools across HNW channels.
+ Contribute to the production of regular reporting and dashboards for governance forums and senior management.
**Distribution and Sales Controls Effectiveness**
+ Support markets in performing Risk & Control Self-Assessments (RCSA) and Fraud Risk Assessments, providing challenge where appropriate.
+ Assist in establishing and maintaining appropriate mitigating controls in line with Group policies and frameworks (e.g., Conduct Risk Framework).
+ Participate in the design and execution of controls testing and sales quality reviews to assess effectiveness of controls and adherence to processes.
+ Monitor and follow up on control weaknesses, quality assurance findings, and remediation plans with HNW Distribution teams.
+ Support HNW Distribution team in EDD processes aligned to the agreed operating model.
+ Support the review and challenge of training programmes for sales teams and distributors to ensure alignment with risk and quality expectations.
Required Qualifications, Experience and Capabilities
+ 5-8+ years of experience in a distribution, operations, risk & control, audit, or compliance role within the HNW life insurance industry (preferred) or broader financial services industry.
+ Experience in risk governance, controls testing, RCSA, or audit/compliance environments is advantageous.
+ Good working knowledge of distribution models and operations within financial services organizations.
+ Understanding of risk management frameworks, including conduct risk and third-party risk management.
+ Strong analytical skills with the ability to interpret data, identify root causes, trends and risk indicators.
+ Strong interpersonal and communication skills, with the ability to collaborate and influence stakeholders across markets.
+ Strong organization and project management skills, with the ability to manage multiple priorities.
+ High attention to detail while maintaining awareness of the broader risk landscape.
+ Results-oriented with a proactive and solution-focused mindset.
+ Strong critical thinking, problem-solving capabilities and robust decision-making ability, backed up by data and analysis.
+ Comfortable working across multiple time zones and in a regional, matrix environment.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
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Job Description
Bottom line? We're looking for an **Operation Manager** at **Kimpton Tsim Sha Tsui Hong Kong** comfortable with balancing the books when it comes to managing the needs of owners, auditors and regulatory agencies while also monitoring and improving hotel profitability, providing full support to Director of Finance & Business Support.
**A little taste of your day-to-day**
Every day is different, but you'll mostly be:
+ Working as an important member of hotel pre-opening team and assisting in building your future finance team and culture.
+ Monitoring and controlling new system implementations including general ledger, property management system, points of sales system, procurement system, to name but a few.
+ Implementing and maintaining high standard accounting practices and procedures as required by InterContinental Hotels Group Policy, USALI, and HKFRS.
+ Responsible for ensuring all revenues generated in the hotel are recorded accurately and discrepancies reported on a timely basis.
+ Enforcing and maintaining credit and collection policies and procedures to maximize hotel profitability through reducing bad debt exposure and improving working capital.
+ Assisting in maintaining and preparing accurate and timely financial and operating information with emphasis on the Aged Trial Balance of Accounts Receivable.
+ Assisting in ensuring all accounts are reconciled on monthly basis, reviewing and approving those reconciliations.
+ Assisting in implementing and maintaining acceptable accounting practices and procedures as required by IHG policies and procedures, generally accepted accounting practices and as affected by local conditions.
+ Assisting in providing safe keeping, including proper storage and access, for all contracts, leases and other financial records.
+ Working with superior on manpower planning, management needs, preparation and management of the department's budget.
**What we need from you**
+ A minimum of 5 years' work experience in hotel finance, with at least 2 years at managerial role.
+ A higher diploma or above in Accounting, Finance, or a related discipline.
+ Hands-on, responsible, attention to details, possess good analytical mind.
+ Excellent communication skills both internally and externally.
+ Familiarized with Sun Ledger, Oracle Opera PMS and SCM is an advantage.
+ Advanced users in MS Office Excel and Word.
+ Proficiency in both English and Chinese (Cantonese and Mandarin), speaking and writing.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
**A little taste of your day-to-day**
Every day is different, but you'll mostly be:
+ Working as an important member of hotel pre-opening team and assisting in building your future finance team and culture.
+ Monitoring and controlling new system implementations including general ledger, property management system, points of sales system, procurement system, to name but a few.
+ Implementing and maintaining high standard accounting practices and procedures as required by InterContinental Hotels Group Policy, USALI, and HKFRS.
+ Responsible for ensuring all revenues generated in the hotel are recorded accurately and discrepancies reported on a timely basis.
+ Enforcing and maintaining credit and collection policies and procedures to maximize hotel profitability through reducing bad debt exposure and improving working capital.
+ Assisting in maintaining and preparing accurate and timely financial and operating information with emphasis on the Aged Trial Balance of Accounts Receivable.
+ Assisting in ensuring all accounts are reconciled on monthly basis, reviewing and approving those reconciliations.
+ Assisting in implementing and maintaining acceptable accounting practices and procedures as required by IHG policies and procedures, generally accepted accounting practices and as affected by local conditions.
+ Assisting in providing safe keeping, including proper storage and access, for all contracts, leases and other financial records.
+ Working with superior on manpower planning, management needs, preparation and management of the department's budget.
**What we need from you**
+ A minimum of 5 years' work experience in hotel finance, with at least 2 years at managerial role.
+ A higher diploma or above in Accounting, Finance, or a related discipline.
+ Hands-on, responsible, attention to details, possess good analytical mind.
+ Excellent communication skills both internally and externally.
+ Familiarized with Sun Ledger, Oracle Opera PMS and SCM is an advantage.
+ Advanced users in MS Office Excel and Word.
+ Proficiency in both English and Chinese (Cantonese and Mandarin), speaking and writing.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Is this job a match or a miss?
Apply Now
1