What Betting Clerk Jobs are in Hong Kong?

At **Citi** , we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.
**Shape your Career with Citi**
Citi's **Markets** business provides world-class solutions and an unmatched global presence. We serve corporates, institutional investors and governments from trading floors in almost 80 countries. The strength of our underwriting, sales and trading and distribution capabilities span asset classes and currencies, providing us with an unmatched ability to meet the needs of our clients.
We're currently looking for a high caliber professional to join our team as **Vice President, Equities Delta 1 Middle Office Senior Manager -** **Hybrid** (Internal Job Title: Securities & Derivatives Senior Manager - C13) based in Hong Kong. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
+ Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
+ We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That's why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
+ We empower our employees to manage their financial well-being and help them plan for the future.
+ Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
+ We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
+ We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.
The Equities Delta One Middle Office is a specialist team within the Prime Finance division, providing dedicated support to the Delta One and Synthetic Prime Brokerage Trading & Sales desks.
This is a senior manager role, based in Hong Kong and reports directly into the APAC Functional Head. This role serves as a Subject Matter Expert and will supervise 8-10 junior-to-senior talent focused on strategically supporting and building out the high growth of our global Client Roster, whilst optimizing and transforming our target operating model and drive efficiencies in our platform, processing, and control.
**In this role, you're expected to:**
+ **Client Relationship Management:**  Serve as the dedicated operational and escalation point of contact for a portfolio of key Prime Brokerage clients. You will manage and enhance these relationships through first-class service, direct interaction with prospective clients, participate in Client Deal Reviews, and seamlessly onboard new clients to our platform.
+ **Business Partnership & Regional Growth** : Act as a vital liaison and escalation point to Front Office Sales and Trading, supporting our growing client roster and the expansion of our business footprint in Asia.
+ **Trade Lifecycle Ownership** : Manage and supervise the end-to-end trade lifecycle for Equity Swaps and P-Notes, from execution and allocation to settlements and complex query resolution, including fails management.
+ **Process & System Enhancement** : Drive the evolution of our operating model. Partner with business and technology teams on system enhancement projects to increase scalability and capacity. Champion initiatives to reduce manual touchpoints, de-risk manual processes, and optimize STP flow.
+ **Operational Risk & Control:** Proactively manage operational risk by adhering to and building upon our established control framework. Lead external/internal audits for the group and ensure satisfactory fulfilment of requirements from regional and global Line Control teams.
+ **Performance & Risk Management Reporting** : Compilation and trend analysis of weekly KPI, KRI, MIS, GRC decks to Business Heads and Senior Stakeholders to provide a comprehensive and actionable view of organizational health.
+ **Team Leadership** : Mentor, develop, and recruit talent, fostering a culture of continuous improvement and deep product expertise.
**As a successful candidate, you'd ideally have the following skills and exposure:**
+ **Experience** : 10+ years in a relevant role (e.g., Middle Office, Prime Brokerage Operations, Trade Support), with proven record of managerial experience.
+ **Product Expertise** : Deep knowledge of Cash Equity and Equity Swaps, and the complete trade lifecycle (trade capture, settlements, reconciliations, corporate action) is essential.
+ **Client Focus** : Proven experience delivering exceptional service to clients. Carries excellent client service and communication skills, with the confidence to lead internal and client meetings and manage key relationships.
+ **Problem-Solving** : Excellent analytical skills with a talent for making sound, evaluative judgments in complex and dynamic situations. Track record of successfully improving processes, automating workflows, and contributing to technology projects.
+ **Mindset** : A proactive, results-oriented professional with an unwavering focus on risk management and building a strong control environment. One who is dynamic and agile and greets pressure and challenge in a fast-paced, high-volume, multitasking environment.
+ **Education** : Bachelor's degree in Finance, Business, or a related field. Master's degree preferred.
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
**Take the next step in your career, apply for this role at Citi today**
_ Family Group:**
Operations - Transaction Services
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**Job Family:**
Securities and Derivatives Processing
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**Time Type:**
Full time
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**Most Relevant Skills**
Please see the requirements listed above.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

**Position Responsibilities:**
+ Respond to daily inquiries from Sales Channels promptly and effectively.
+ Support Sales Channels to ensure a seamless and efficient sales process.
+ Provide support for complex medical underwriting cases within delegated authority
+ Design and deliver customized training programs for distribution channels, emphasizing risk assessment and underwriting expertise.
+ Organize and lead focused sessions for the H&P Ambassador Program and digital tool utilization.
+ Act as the primary liaison for the agency channel, providing expert guidance on underwriting-related matters.
+ Maintain consistent and impactful communication with distribution channels to address their evolving needs.
+ Partner with internal stakeholders to deliver timely, accurate support that fosters channel development.
+ Prioritize and manage multiple requests from distribution channels while upholding exceptional service standards.
**Required Qualifications:**
+ Degree or equivalent business qualifications
+ LOMA qualification preferred
+ Proven experience in distribution channel support or a related field.
+ Strong understanding of risk assessment and financial products.
+ Excellent communication and interpersonal skills.
+ Ability to manage multiple tasks efficiently in a fast-paced environment.
+ Problem-solving skills to address inquiries and resolve issues promptly.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

This role supports the derivatives trade support operations function within Global Wealth & Asset Management in Manulife, with responsibility across both Cleared/OTC derivatives activities.
The role covers day‑to‑day trade lifecycle processing while also contributing to projects, process improvements and system enhancements. This position offers broad exposure across derivatives operations, collateral management and regulatory reporting.
**Position Responsibilities:**
+ Derivatives Trade Support Operations
+ Perform timely and accurate processing of trade life cycle events for Cleared/OTC derivatives
+ Support reconciliations and related control activities
+ Understand and support regulatory reporting relating to derivatives and collateral
+ Assist with audit, regulatory and internal control reviews
+ Project & Process Improvement
+ Support initiates driven by business requests, regulatory change or operational enhancement
+ Support workflow improvements, automation opportunities and system enhancements.
**Required Qualifications:**
+ Bachelor's degree in Finance, Accounting, Economics or equivalent relevant experience
+ Minimum 2 years of experience in Investment Operations and/or Derivatives Operations
+ Strong knowledge of derivative trade lifecycle processing
+ Strong analytical, organizational and problem-solving skills
+ Excellent communication and interpersonal skills and ability to work across teams and stakeholders
**Preferred but not mandatory:**
+ Hands-on experience with Aladdin and/or Findur system.
+ VBA or other data/automation skills.
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

**Position Responsibilities:**
· Receive derivatives trading requests from Relationship Management, Product Management and Portfolio Managers. Assess the trading documentations, broker accounts and internal system setups required to enable the derivatives trading pipeline.
· Facilitate the internal derivatives trading approval process and ensure that there is a governance structure around the onboarding of new accounts trading derivatives.
· Maintain status dashboards of derivatives account opening requests and present them to traders in regular meetings.
· Support Traders need for best execution by setting up the full range of desired derivatives brokers.
· Coordinate the derivatives trading related onboarding functions for new accounts and new brokers.
· Coordinate derivatives trading operational readiness within the Asia Derivatives Services team including middle office, operations and collateral management.
· Coordinate with Legal Services to ensure that proper legal agreements are put in place to support derivatives trading.
· Ensure that all account, broker onboarding and legal documentation is maintained.
· Maintain an accurate and complete matrix of accounts, authorized derivative products, derivatives legal agreements and active brokers.
· Contribute to the successful management of external broker relationships.
· Work with the Derivatives Solutions team to support the setup of technology to facilitate trading of new derivative product types.
· Take ownership of side projects to clean up records and validate broker setups.
· Contribute to the harmonization of the derivatives onboarding process with the Global Derivatives Services team in Boston.
· Continuously evaluate, identify and recommend practices and controls that will increase process efficiency and mitigate financial and operational risks.
· Collaborate with peers, other business units and functions both amongst Asian territories.
**Required Qualifications:**
· Bachelor's degree in Accounting, Finance or Business with at least 3 years' experience in asset management, investment operations and projects.
· Experience with Client Onboarding/KYC and Derivatives Account Opening is preferred.
· Experience with collateral, derivatives or other investment related products is a plus.
· Strong analytical, communication and stakeholder management skills.
· Team player with strong interpersonal skills.
· Strong organizational skills, able to multi-task and the flexibility to work in a fast-changing environment.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

Personal Assistant
Location:
Central, Hong Kong Island, HK
Brand: HSBC
Area of Interest:
Closing Date: Office Worker
Date: 23 Jul 2026
**Job description**
**GCB7**
We are currently seeking a high calibre professional to join our team as a **Personal Assistant**
**In this role you will:**
+ Organising schedules, maintaining diaries, arranging travel and accommodation
+ Co-ordinating activities, events, resources, meetings, services and managing internal and external stakeholders
+ Supporting administration, composing presentations, drafting reports and assisting with key documents such as business plans
+ Coordinating / supporting the administrative and operational matters of the sector teams under the management of the Managing Director
+ Managing external relationships and service providers
+ Gatekeeper or primary point of contact roles for an area
+ Adhere to HSBC policies and maintain confidentiality on sensitive activities in the remit area
**To be successful you will need:**
+ Tertiary educated
+ Possess extensive experience in secretarial or administrative duty
+ Proven track record in supporting senior executives, strong organizational and time management skills
+ Able to handle multi tasks and work independently and under pressure, a good team player with excellent interpersonal and communication skills, be flexible and respectful
+ Proficiency in computer skills and Microsoft Office
+ Fluent verbal and written English and Cantonese
+ Experience in executive assistant in financial entity
+ Proactive and self-motivated person
**Opening up a world of opportunity**
is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.

**Job Identification:**
**Job Category:** Food and Beverage
**Job Schedule:** Full time
**Exceptional Hospitality Starts with You**
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! Overseeing daily restaurant operations to ensure everything runs smoothly and efficiently, you will create a warm and welcoming atmosphere where every guest feels like a VIP. You are responsible for developing a menu that creates unique dining experiences that will leave our guests in awe. As an **Outlet Manager / Assistant Manager** , you're not just elevating the dining experience - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
+ **Operational Oversight:** Manage daily outlet operations to ensure smooth service and adherence to brand standards.
+ **Team Leadership:** Supervise, train, and motivate staff to deliver exceptional guest experiences and maintain high performance.
+ **Guest Experience Management:** Ensure personalized service, handle guest feedback, and resolve issues promptly to enhance satisfaction.
+ **Inventory & Cost Control:** Monitor stock levels, manage ordering, and control costs to optimize profitability.
+ **Sales & Revenue Support:** Drive upselling initiatives, monitor sales performance, and support revenue targets.
+ **Compliance & Hygiene:** Ensure adherence to health, safety, and hygiene regulations across all outlet areas.
+ **Coordination & Communication:** Collaborate with kitchen, housekeeping, and other departments for seamless service delivery.
+ **Food Safety Regulations:** Ensuring that all food safety standards are met.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of **Hospitality** . Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership** . A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now** , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
+ Proven experience as an Outlet Manager or similar role in a high-end restaurant or hotel, or 2-3 years as an Assistant Manager.
+ Assistant Manager: The ideal candidate should possess at least 1 year of experience as an Assistant Outlet Manager.
+ High school diploma or equivalent; hospitality training is a plus
+ Excellent communication, grooming, and interpersonal skills
+ Fluent in English; additional languages are an advantage
+ Friendly, professional, and guest-focused
+ Able to work flexible shifts
**How We'll Help You Thrive**
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources - Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
Health & welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
_*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan._
**Join an Award-Winning Workplace Culture**
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ( , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog ( to see why we're more than a great place to stay-we're a great place to work.

The customer is the focus of everything we do, and millions of end users rely on our products and services daily. We believe in the value of empowering our **_Manager/Assistant Manager, Proposition and Product Development, Individual Financial Products_** with the resources to enhance and achieve our business performance objectives for the future of our business, which is why we need you.
**Position Responsibilities:**
+ Lead / support the development and implementation of new products, product revamp and sales campaigns
+ Coordinate with internal and external stakeholders on project schedule and timely delivery of required tasks and deliverables
+ Drive discussions or participate in focus groups that help to formulate product design, customer and distribution supports
+ Conduct market intelligence, product comparison and analysis that help to identify business opportunities and issues
+ Prepare and review product-related or campaign-related materials
+ Review user requirement and coordinate fulfillment for sales campaigns
+ Handle product enquiries from field forces
+ Assist in ad-hoc projects and other duties as required
**Required Qualifications:**
+ Degree holder, preferably in marketing, finance or related disciplines
+ 6+ years of experience in insurance product development, particularly in saving, annuity and life protection products
+ Proactive, strong analytical mind with business acumen
+ Good project management, problem solving and communication skills
+ Good team player
+ Efficient MS application and Chinese input
+ Fluent in written and spoken English
**When you join our team:**
+ **We'll empower you to learn and grow the career you want.**
+ **We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.**
+ **As part of our global team, we'll support you in shaping the future you want to see.**
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

The Assistant Manager/ Manager plays a pivotal role in delivering a seamless, high-touch experience to HNW clients. The role requires strong coordination, attention to detail, and a client-first mindset to support complex and high-value cases.
Position Responsibilities:
+ Serve as the primary point of contact for business partners and distribution channels, ensuring timely, accurate, and high‑quality service delivery.
+ Act as a single point of contact for new business and trust‑related cases, managing the end‑to‑end process from application submission through policy issuance.
+ Coordinate with business partners, internal operations, HNW underwriters, L&C team, New Business team, and cashier to ensure smooth case progression and timely resolution of issues.
+ Collect, review, and validate client information and documentation, ensuring all policy and trust-related submissions are complete, accurate, and compliant with internal requirements.
+ Facilitate case issuance, including close follow-up on underwriting requirements and APS reports with clinics.
+ Provide case management and administrative support, such as maintaining sales progress reports and monitoring pipeline status.
+ Handle internal and external enquiries professionally, providing proactive communication and timely follow-up.
+ Act as a key liaison for trust-related matters, supporting preliminary case review, trust structure assessment, and handling of trust documentation.
+ Share best practices and support training sessions or briefings for business partners on case management and new business processes.
+ Participate in process improvement initiatives and support ad hoc projects as assigned.
Required Qualifications:
+ University graduate plus minimum 5 years of experience in life insurance, preferably in HNW segment
+ Experience in handling premium financing, trust/ PIC related business, and good understanding of HNW business model
+ High proficiency in reading and writing English
+ Good communication and presentation skill
+ Customer-orientated service
+ Strong sense of ownership and attention to details
+ Good command of spoken and written English and Chinese
+ Good PC skills including MS Word, Excel, and Power Point
When you join our team:
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

Responsibilities
+ To act on behalf of management to monitor daily operations, tackle problems when they arise and to ensure the hotel is functioning smoothly at all times
+ To be accountable for handling guests' complaints, comments and suggestions tactfully
+ To have knowledge of operations in each and every department and coordinate operations among them
+ To conduct daily hotel inspections to ensure everything is in proper order and all staff is performing their duties in compliance with the hotel policies and procedures
+ To be accountable for extending our hotel courtesy to all guests, particularly VIPs and ensure they receive proper attention at all times
+ To be acquainted with daily house functions, room occupancy and other relevant information for better handling of guest flow
+ To be responsible for assisting the check-in and escorting VIP guests to the hotel rooms
+ To be responsible for see off the VIP guests upon checking out
+ To conduct room inspections and pay special attention to those rooms allocated for VIPs and Special Attention Guests to ensure the hotel standards being maintained at all times
+ To report to management regarding incidents happening in the hotel by recording the details, including actions taken and results in the Duty Manager's Log Book
+ To be accountable for coping with all emergencies, and referring them to Senior Management for immediate action if necessary
+ To carry out any other tasks as assigned by the Supervisor
+ To authorize rebate and paid out when necessary
+ To show rooms, food and beverage outlets and other hotel facilities to potential clients upon request
Requirements
+ Diploma holder or above in Hospitality Management or related disciplines
+ Minimum 5 years' relevant work experience with 3 years at supervisory level
+ Outgoing personality with strong interpersonal and decision-making skills
+ Excellent command of both spoken and written English, Cantonese and Mandarin
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You'll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG.
Over recent years, we've transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That's why here at IHG, we give our colleagues flexibility and balance - working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that's why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.