What Center Of Excellence Jobs are in Hong Kong?
Showing 9 Center Of Excellence jobs in Hong Kong
Job Description
The Director of Operations Excellence, Asia, is responsible for supporting the Head of Operations Excellence in defining and upholding rigorous operational standards, streamlining core processes, and embedding continuous improvement throughout Manulife's Asian market operations. This role employs Lean Six Sigma approaches, data-driven insights, and a range of automation solutions (e.g., PowerApps, AI) to ensure reliable, efficient operating models. The position works in close partnership with dedicated transformation and innovation teams, providing comprehensive operational designs, analytics, and recommended practices to help achieve outstanding client service, top-tier quality, and stable long-term growth.
The successful candidate will partner closely with the Head of Operations Excellence to deliver against Asia and Global Operations transformation strategies across all markets. The Director will collaborate with Country Operations, technology, regional partners, marketing, distribution, etc., as needed.
**Position Responsibilities:**
**Strategy and Governance**
+ Support the Head of Operations Excellence in shaping the Operations Excellence plan to align with both overarching global targets and specific regional requirements.
+ Assist in implementing governance structures for assessing high-priority improvement programs, ensuring senior-level sponsorship and clear accountability.
**Process Optimization and Standardization**
+ Conduct in-depth reviews of end-to-end processes (e.g., underwriting, policy administration, claims) to identify inefficiencies and boost cost-effectiveness.
+ Apply Lean Six Sigma methodologies to streamline workflows, maintaining compliance with local regulations while ensuring regional consistency.
+ Assist in developing, refining, and endorsing best-practice operating models, providing expert guidance to field teams.
**Collaboration with Transformation and Innovation Teams**
+ Act as a key source of operational insights and proven techniques that support transformation and innovation efforts.
+ Offer process designs and recommendations while transformation initiatives progress, minimizing potential disruptions to existing operations.
+ Provide feedback on pilot programs and new technologies to help adapt successful solutions for broader rollouts across multiple markets.
**Digital Tools and Automation**
+ Support the Head of Operations Excellence in directing the adoption of automation platforms-such as PowerApps, IDP, and AI-to decrease manual work and enhance Straight-Through Processing.
+ Collaborate with IT and data analytics groups to evaluate the impact of these tools, broadening their use where they deliver clear value.
**Building Capabilities and Implementation Frameworks**
+ Assist in designing and delivering training to strengthen operational excellence competencies among local market teams.
+ Support the establishment and maintenance of robust implementation processes for performance reviews, ensuring consistent application across all markets.
+ Provide continual support and coaching to local leadership, fostering a culture of data-informed improvement and accountability.
**Performance Measurement and Continuous Improvement**
+ Support the Head of Operations Excellence in using benefit realization assessments to confirm gains, guide subsequent enhancements, and keep senior leaders informed.
+ Encourage a culture of ongoing optimization by promoting evidence-based decision-making and iterative refinements to processes.
**Coordination and Execution**
+ Review progress of identified improvements with country teams, addressing any delays and issues, providing support for remediation or escalation as needed.
+ Review implementation progress and delivery expectations with countries, offering deep dives and suggestions to enhance straight-through processing with a focus on customer-driven outcomes.
+ Support monthly reporting of initiatives to regional and global partners and committees.
+ Maintain a repository of all undertaken process reviews and track/report progress.
**Reporting and Tracking**
+ Support monthly reporting of initiatives to regional and global partners and committees.
+ Maintain a repository of all undertaken process reviews and track/report progress.
**Support and Backup**
+ Provide support and backup to regional Operations, Innovation, Transformation, and Performance team.
**Individual Accountabilities**
+ Strategic Planning: Assist in developing and owning the strategic roadmap for operations excellence.
+ Process Improvement: Support process improvement projects and ensure timely execution with desired outcomes.
+ Technology Implementation: Assist in the evaluation and adoption of new technologies that drive operational efficiencies.
+ Team Development: Support the mentoring and development of local operations teams, fostering a culture of continuous learning and improvement.
**Shared Accountabilities**
+ Cross-Functional Collaboration: Work collaboratively with other department heads and senior leadership to ensure alignment of transformation initiatives with overall business goals.
+ Change Management: Partner with relevant departments to create and implement effective change management strategies.
+ Stakeholder Communication: Collaborate with relevant departments to ensure clear and consistent messaging around transformation initiatives.
**Problems / Challenges**
+ Change management: Overcome resistance to new technologies or processes. Develop and implement effective change management strategies to ensure smooth transitions.
+ Resource Constraints: Prioritize initiatives and manage limited resources, including budget, time, and personnel, to successfully execute transformation initiatives.
+ Complexity: Manage the complexity and scope of large-scale transformation projects that may span multiple departments and functions.
+ Alignment Across Departments: Ensure cross-functional alignment and collaboration, addressing potential conflicts or misalignments that may arise during projects.
+ Data Management: Address challenges related to data quality, accessibility, and integration across systems.
**Competencies/Knowledge**
+ Familiarity with scaled agile practices.
+ Prioritizes short-term process goals while keeping a broader organizational perspective.
+ Performance-Driven: Demonstrates a solid track record of achieving operational efficiencies and heightening service standards.
+ Facilitator of Change: Adept at implementing large-scale initiatives across multiple territories.
+ Analytically Minded: Utilizes robust data and metrics to guide operational decisions and maintain accountability.
+ Obsessed with the customer; ability to drive value, working backward from the customer.
+ An entrepreneurial spirit and comfort working within a rapidly changing environment and able to take sensible risks and decide to continue or discontinue direction based on data.
+ Exposure and experience in such areas as strategy planning, agile, project management principles, lean and systems thinking, and change management.
+ Demonstrated success at senior cross-functional project delivery involving cross-functional teams, stakeholders, and business functions.
+ Exceptional communications judgment and the ability to communicate effectively at all levels with both technical and non-technical stakeholders.
+ Confident presentation and facilitation skills and strong interpersonal and leadership skills to facilitate working with senior management at all levels
**Required Qualifications:**
+ At least 8-10 years in operations, process excellence, or a similar leadership capacity within insurance or financial services.
+ A master's degree in Business, Operations Management, or a related field is preferred.
+ Lean Six Sigma Black Belt; additional credentials (e.g., PMP, Agile) are advantageous.
+ Extensive expertise in life and health insurance processes, products, and varying regulatory considerations across Asia.
+ Demonstrated success in refining underwriting, policy handling, and claims processes.
+ Familiarity with automation technologies (PowerApps, AI) and data analysis tools used for performance tracking and improvement.
+ Capability to assess emerging technologies and integrate them effectively to optimize operational outcomes.
+ Strong influence and communication skills when coordinating with senior executives and cross-functional teams in a culturally diverse, matrixed environment.
+ Skilled at presenting complex material clearly and securing support from varied audiences.
+ Proven ability to manage intricate, multi-market environments in Asia
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**マニュライフとジョン・ハンコックについて**
マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 lをご覧ください。
**マニュライフは機会均等を是とする雇用主です**
マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。
雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 までご連絡をお願いします。
**Working Arrangement**
ハイブリッド勤務
The successful candidate will partner closely with the Head of Operations Excellence to deliver against Asia and Global Operations transformation strategies across all markets. The Director will collaborate with Country Operations, technology, regional partners, marketing, distribution, etc., as needed.
**Position Responsibilities:**
**Strategy and Governance**
+ Support the Head of Operations Excellence in shaping the Operations Excellence plan to align with both overarching global targets and specific regional requirements.
+ Assist in implementing governance structures for assessing high-priority improvement programs, ensuring senior-level sponsorship and clear accountability.
**Process Optimization and Standardization**
+ Conduct in-depth reviews of end-to-end processes (e.g., underwriting, policy administration, claims) to identify inefficiencies and boost cost-effectiveness.
+ Apply Lean Six Sigma methodologies to streamline workflows, maintaining compliance with local regulations while ensuring regional consistency.
+ Assist in developing, refining, and endorsing best-practice operating models, providing expert guidance to field teams.
**Collaboration with Transformation and Innovation Teams**
+ Act as a key source of operational insights and proven techniques that support transformation and innovation efforts.
+ Offer process designs and recommendations while transformation initiatives progress, minimizing potential disruptions to existing operations.
+ Provide feedback on pilot programs and new technologies to help adapt successful solutions for broader rollouts across multiple markets.
**Digital Tools and Automation**
+ Support the Head of Operations Excellence in directing the adoption of automation platforms-such as PowerApps, IDP, and AI-to decrease manual work and enhance Straight-Through Processing.
+ Collaborate with IT and data analytics groups to evaluate the impact of these tools, broadening their use where they deliver clear value.
**Building Capabilities and Implementation Frameworks**
+ Assist in designing and delivering training to strengthen operational excellence competencies among local market teams.
+ Support the establishment and maintenance of robust implementation processes for performance reviews, ensuring consistent application across all markets.
+ Provide continual support and coaching to local leadership, fostering a culture of data-informed improvement and accountability.
**Performance Measurement and Continuous Improvement**
+ Support the Head of Operations Excellence in using benefit realization assessments to confirm gains, guide subsequent enhancements, and keep senior leaders informed.
+ Encourage a culture of ongoing optimization by promoting evidence-based decision-making and iterative refinements to processes.
**Coordination and Execution**
+ Review progress of identified improvements with country teams, addressing any delays and issues, providing support for remediation or escalation as needed.
+ Review implementation progress and delivery expectations with countries, offering deep dives and suggestions to enhance straight-through processing with a focus on customer-driven outcomes.
+ Support monthly reporting of initiatives to regional and global partners and committees.
+ Maintain a repository of all undertaken process reviews and track/report progress.
**Reporting and Tracking**
+ Support monthly reporting of initiatives to regional and global partners and committees.
+ Maintain a repository of all undertaken process reviews and track/report progress.
**Support and Backup**
+ Provide support and backup to regional Operations, Innovation, Transformation, and Performance team.
**Individual Accountabilities**
+ Strategic Planning: Assist in developing and owning the strategic roadmap for operations excellence.
+ Process Improvement: Support process improvement projects and ensure timely execution with desired outcomes.
+ Technology Implementation: Assist in the evaluation and adoption of new technologies that drive operational efficiencies.
+ Team Development: Support the mentoring and development of local operations teams, fostering a culture of continuous learning and improvement.
**Shared Accountabilities**
+ Cross-Functional Collaboration: Work collaboratively with other department heads and senior leadership to ensure alignment of transformation initiatives with overall business goals.
+ Change Management: Partner with relevant departments to create and implement effective change management strategies.
+ Stakeholder Communication: Collaborate with relevant departments to ensure clear and consistent messaging around transformation initiatives.
**Problems / Challenges**
+ Change management: Overcome resistance to new technologies or processes. Develop and implement effective change management strategies to ensure smooth transitions.
+ Resource Constraints: Prioritize initiatives and manage limited resources, including budget, time, and personnel, to successfully execute transformation initiatives.
+ Complexity: Manage the complexity and scope of large-scale transformation projects that may span multiple departments and functions.
+ Alignment Across Departments: Ensure cross-functional alignment and collaboration, addressing potential conflicts or misalignments that may arise during projects.
+ Data Management: Address challenges related to data quality, accessibility, and integration across systems.
**Competencies/Knowledge**
+ Familiarity with scaled agile practices.
+ Prioritizes short-term process goals while keeping a broader organizational perspective.
+ Performance-Driven: Demonstrates a solid track record of achieving operational efficiencies and heightening service standards.
+ Facilitator of Change: Adept at implementing large-scale initiatives across multiple territories.
+ Analytically Minded: Utilizes robust data and metrics to guide operational decisions and maintain accountability.
+ Obsessed with the customer; ability to drive value, working backward from the customer.
+ An entrepreneurial spirit and comfort working within a rapidly changing environment and able to take sensible risks and decide to continue or discontinue direction based on data.
+ Exposure and experience in such areas as strategy planning, agile, project management principles, lean and systems thinking, and change management.
+ Demonstrated success at senior cross-functional project delivery involving cross-functional teams, stakeholders, and business functions.
+ Exceptional communications judgment and the ability to communicate effectively at all levels with both technical and non-technical stakeholders.
+ Confident presentation and facilitation skills and strong interpersonal and leadership skills to facilitate working with senior management at all levels
**Required Qualifications:**
+ At least 8-10 years in operations, process excellence, or a similar leadership capacity within insurance or financial services.
+ A master's degree in Business, Operations Management, or a related field is preferred.
+ Lean Six Sigma Black Belt; additional credentials (e.g., PMP, Agile) are advantageous.
+ Extensive expertise in life and health insurance processes, products, and varying regulatory considerations across Asia.
+ Demonstrated success in refining underwriting, policy handling, and claims processes.
+ Familiarity with automation technologies (PowerApps, AI) and data analysis tools used for performance tracking and improvement.
+ Capability to assess emerging technologies and integrate them effectively to optimize operational outcomes.
+ Strong influence and communication skills when coordinating with senior executives and cross-functional teams in a culturally diverse, matrixed environment.
+ Skilled at presenting complex material clearly and securing support from varied audiences.
+ Proven ability to manage intricate, multi-market environments in Asia
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**マニュライフとジョン・ハンコックについて**
マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 lをご覧ください。
**マニュライフは機会均等を是とする雇用主です**
マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。
雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 までご連絡をお願いします。
**Working Arrangement**
ハイブリッド勤務
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0
Job Description
Description
We are looking for a demonstrated operations manager with experience in people management, technical support as well as datacenter operations, which covers the scope of capacity planning, racks delivery, installation, decommission and incident management. . This role is responsible for managing a team of 7/24 operations to provide overall datacenter support in hardware and software of server and network equipment. The successful candidate will also guide the improvement of processes and procedures on a continuous basis, and manage team and staff performance.
Key job responsibilities
· Manage the performance of team(s) of data center operation processionals
· Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics
· Fast learn or act as the subject matter expert across all aspects in data center operations
· Ensure all operational KPIs and metrics are being measured and met
· Inspire and guide improvement in team process, technology innovation and automation
· Manage Large Scale Events (outages) and act as the call leader
· Manage and improve the work-flows and through-put for data centers operations
· Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience
Basic Qualifications
- 5+ years of direct people management experience
- Experience in project management including resource planning, managing schedules, reporting project status and prioritizing own tasks and those of other team members for multiple projects
- In-depth knowledge on data center operations, processes and continuous processes improvement. Proven experience of change, problem and incident management
- Literacy in security and customer data protection. Demonstrated communication skill in presentation, open discussion, team coaching and
- Fluent English verbal and written proficiency. Financial understanding in annual budgeting, Capex and Opex concepts
Preferred Qualifications
- Knowledge of data center capacity planning and reporting
- Experience with data mining and data analysis
- Knowledge of data center MEP Infrastructure: Power, Cooling & Facilities Management. Experience in data center Safety and Security measures
- ITIL Foundation, PMP, Lean, Six Sigma and/or Risk related certifications. Data Center related certification - CDCP/S/E, CDCMP/TP
- Linux certification and/or administration experience - RHCSA/RHCE, LPIC, LinuxOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
We are looking for a demonstrated operations manager with experience in people management, technical support as well as datacenter operations, which covers the scope of capacity planning, racks delivery, installation, decommission and incident management. . This role is responsible for managing a team of 7/24 operations to provide overall datacenter support in hardware and software of server and network equipment. The successful candidate will also guide the improvement of processes and procedures on a continuous basis, and manage team and staff performance.
Key job responsibilities
· Manage the performance of team(s) of data center operation processionals
· Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics
· Fast learn or act as the subject matter expert across all aspects in data center operations
· Ensure all operational KPIs and metrics are being measured and met
· Inspire and guide improvement in team process, technology innovation and automation
· Manage Large Scale Events (outages) and act as the call leader
· Manage and improve the work-flows and through-put for data centers operations
· Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience
Basic Qualifications
- 5+ years of direct people management experience
- Experience in project management including resource planning, managing schedules, reporting project status and prioritizing own tasks and those of other team members for multiple projects
- In-depth knowledge on data center operations, processes and continuous processes improvement. Proven experience of change, problem and incident management
- Literacy in security and customer data protection. Demonstrated communication skill in presentation, open discussion, team coaching and
- Fluent English verbal and written proficiency. Financial understanding in annual budgeting, Capex and Opex concepts
Preferred Qualifications
- Knowledge of data center capacity planning and reporting
- Experience with data mining and data analysis
- Knowledge of data center MEP Infrastructure: Power, Cooling & Facilities Management. Experience in data center Safety and Security measures
- ITIL Foundation, PMP, Lean, Six Sigma and/or Risk related certifications. Data Center related certification - CDCP/S/E, CDCMP/TP
- Linux certification and/or administration experience - RHCSA/RHCE, LPIC, LinuxOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Is this job a match or a miss?
Apply Now
1
Commercial Excellence & Data Analytics Specialist - Asia Pacific
Posted 16 days ago
Job Viewed
Job Description
**LOCATION** : Open to locations across Asia Pacific.
**PURPOSE OF THE POSITION**
The Commercial Excellence & Data Analytics Specialist supports the development, implementation, and ongoing improvement of Commercial Excellence initiatives across the Asia Pacific region to maximise top and bottom-line results.
This role acts as a key enabler of data-driven, structured commercial execution by strengthening processes, capabilities, and tools, including the EDGE CRM, pricing discipline, and tendering and contracting, while driving adoption through targeted change management. He/She will work cross-functionally with finance, supply chain and other functions to actively improve business processes.
**MAIN ACTIVITIES**
**Strategy & Execution Enablement**
+ Support translation of regional and global commercial strategy into actionable execution frameworks.
+ Drive adoption of standardized tools, frameworks, and ways of working across markets, increasing consistency in customer engagement models, account planning approaches and sales planning processes.
+ Facilitate sharing and scaling of best practices across AP countries.
+ Responsible for coordinating processes for Market insight: MCS, MKIS, LRPP, LRPD and Market Segmentation.
**EDGE CRM & Commercial Systems Enablement**
+ Drive effective adoption and evolution of EDGE CRM as a commercial tool.
+ Contribute to continuous improvement of commercial processes and tools to support sales execution.
+ Support improvement in tender management processes and contracting approaches.
**Commercial Analytics & Performance Management**
+ Develop and implement data-driven performance tracking frameworks.
+ Provides leadership with actionable insights for decision-making.
+ Support development and rollout of training and capability-building initiatives
**Quality, Legal & Compliance**
+ Follow and comply with all relevant FME policies, guidelines, manuals and SOPs in the version as amended from time to time ("FME Policies")
+ Keep yourself updated about the current version of the FME Policies that are relevant for your role and integrate corporate values in daily business
**REQUIRED QUALIFICATIONS, EXPERIENCE AND CRITICAL SKILLS**
**Education and qualification required or expected**
+ Master's Degree in Business Economics, Finance or similar area.
**Required professional experience (in years):**
+ 5 years' experience in MedTech or Pharma business in commercial support, business intelligence or marketing positions.
+ Stakeholder Expectation Management: Ability to identify potential stakeholders, analyze their expectations, and develop strategies for managing stakeholders and their expectations
**Required personal competencies:**
+ Collaborates: Easily connects to people, manages organizational complexity and builds strong partnerships to meet objectives
+ Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
+ Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals.
+ Tech Savvy: Anticipates and adopts innovations in business-building digital and technology applications.
+ Manages Organizational Complexity: Makes sense of complex, high quantity, information to effectively solve problems.
+ Cultivates Innovation: Creates new and better ways for the organization to be successful.
+ Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels.
+ Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
**Other specialized knowledge, expertise and skills:**
**a) Functional knowledge:**
+ Good understanding of commercial processes in healthcare industry (especially Marketing & Sales)
+ Good understanding in Data Collection and Analysis (especially Sales Analytics)
+ (Agile) project management methodology
+ Change Management basics
**b) IT skills**
+ Understand and use modern communication software and systems
+ Business processes support by effective use of standard office equipment and standard software packages
+ Strong IT user knowledge (MS Office, PowerBI, SAP, CRM, Intranet etc.)
+ Understand basics of e-health, data security and related topics
+ Up-to-date knowledge of IT and digitalization
**c) Languages**
+ English fluent as a must (presenting, writing, reading)
+ Fluent in other Asian languages preferred (presenting, writing, reading)
+ Any other language as an asset
**Special personal requirements:**
+ Experience working for an international company with international standards
**PURPOSE OF THE POSITION**
The Commercial Excellence & Data Analytics Specialist supports the development, implementation, and ongoing improvement of Commercial Excellence initiatives across the Asia Pacific region to maximise top and bottom-line results.
This role acts as a key enabler of data-driven, structured commercial execution by strengthening processes, capabilities, and tools, including the EDGE CRM, pricing discipline, and tendering and contracting, while driving adoption through targeted change management. He/She will work cross-functionally with finance, supply chain and other functions to actively improve business processes.
**MAIN ACTIVITIES**
**Strategy & Execution Enablement**
+ Support translation of regional and global commercial strategy into actionable execution frameworks.
+ Drive adoption of standardized tools, frameworks, and ways of working across markets, increasing consistency in customer engagement models, account planning approaches and sales planning processes.
+ Facilitate sharing and scaling of best practices across AP countries.
+ Responsible for coordinating processes for Market insight: MCS, MKIS, LRPP, LRPD and Market Segmentation.
**EDGE CRM & Commercial Systems Enablement**
+ Drive effective adoption and evolution of EDGE CRM as a commercial tool.
+ Contribute to continuous improvement of commercial processes and tools to support sales execution.
+ Support improvement in tender management processes and contracting approaches.
**Commercial Analytics & Performance Management**
+ Develop and implement data-driven performance tracking frameworks.
+ Provides leadership with actionable insights for decision-making.
+ Support development and rollout of training and capability-building initiatives
**Quality, Legal & Compliance**
+ Follow and comply with all relevant FME policies, guidelines, manuals and SOPs in the version as amended from time to time ("FME Policies")
+ Keep yourself updated about the current version of the FME Policies that are relevant for your role and integrate corporate values in daily business
**REQUIRED QUALIFICATIONS, EXPERIENCE AND CRITICAL SKILLS**
**Education and qualification required or expected**
+ Master's Degree in Business Economics, Finance or similar area.
**Required professional experience (in years):**
+ 5 years' experience in MedTech or Pharma business in commercial support, business intelligence or marketing positions.
+ Stakeholder Expectation Management: Ability to identify potential stakeholders, analyze their expectations, and develop strategies for managing stakeholders and their expectations
**Required personal competencies:**
+ Collaborates: Easily connects to people, manages organizational complexity and builds strong partnerships to meet objectives
+ Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
+ Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals.
+ Tech Savvy: Anticipates and adopts innovations in business-building digital and technology applications.
+ Manages Organizational Complexity: Makes sense of complex, high quantity, information to effectively solve problems.
+ Cultivates Innovation: Creates new and better ways for the organization to be successful.
+ Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels.
+ Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
**Other specialized knowledge, expertise and skills:**
**a) Functional knowledge:**
+ Good understanding of commercial processes in healthcare industry (especially Marketing & Sales)
+ Good understanding in Data Collection and Analysis (especially Sales Analytics)
+ (Agile) project management methodology
+ Change Management basics
**b) IT skills**
+ Understand and use modern communication software and systems
+ Business processes support by effective use of standard office equipment and standard software packages
+ Strong IT user knowledge (MS Office, PowerBI, SAP, CRM, Intranet etc.)
+ Understand basics of e-health, data security and related topics
+ Up-to-date knowledge of IT and digitalization
**c) Languages**
+ English fluent as a must (presenting, writing, reading)
+ Fluent in other Asian languages preferred (presenting, writing, reading)
+ Any other language as an asset
**Special personal requirements:**
+ Experience working for an international company with international standards
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2
Job Description
**About the Role:**
The APAC Finance Center is a high-performing and culturally diverse team. The department's key priority is to act as a center of excellence to drive alignment and improvement of financial reporting processes and systems in the APAC region.
In this role, you will prepare monthly financial statements for submission to the Corporate level. You will also be involved in various professional accounting functions for one or more businesses within Stryker's operations, such as monitoring accounts, reviewing and analyzing documentation, transactions, and reconciliation, managing legal entity month-end closure, and managing the reporting process. There will also be opportunities to collaborate with different stakeholders to contribute to process improvement and system transformation projects in the region.
**What you will be doing:**
+ Capture, track, and report revenue and expenses; determine appropriate procedures for accounting record preparation, research of transactions, and reporting end-to-end.
+ Perform accounting month-end close procedures, run and analyze financial reports, and prepare financial statements for submission to Corporate for consolidations.
+ Work with BPO to oversee, reconcile, and resolve problems related to accounting entries requiring professional knowledge and judgment.
+ Maintain and review accounting process controls; recommend and implement any approved improvements.
+ Develop and maintain desktop procedures and process documentation for Stryker processes or review DTPs prepared by BPO.
+ Test, execute, and document internal controls audit programs according to SOX and Corporate policies.
+ Recommend, assist, test, or implement process streamlining, system improvements, or workflow changes.
+ Collect data and information to perform research on transaction details. Ensure work complies with corporate and accounting policies.
**Who We Are Looking For:**
+ Bachelor's Degree in Accounting or Finance.
+ 3 years of audit experience in Big 4 / 2nd tier firms OR 5 to 7 years of commercial accounting experience in MNCs.
+ CPA qualification. CPA finalists will also be considered.
+ Strong MS Excel proficiency; PowerBI report development skill is valued.
+ Excellent communication skills in spoken and written English.
+ Good interpersonal skills and ability to convey information clearly and effectively to business partners and stakeholders.
+ Resourceful, proactive, and results-driven.
+ High ethical standards and integrity.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
The APAC Finance Center is a high-performing and culturally diverse team. The department's key priority is to act as a center of excellence to drive alignment and improvement of financial reporting processes and systems in the APAC region.
In this role, you will prepare monthly financial statements for submission to the Corporate level. You will also be involved in various professional accounting functions for one or more businesses within Stryker's operations, such as monitoring accounts, reviewing and analyzing documentation, transactions, and reconciliation, managing legal entity month-end closure, and managing the reporting process. There will also be opportunities to collaborate with different stakeholders to contribute to process improvement and system transformation projects in the region.
**What you will be doing:**
+ Capture, track, and report revenue and expenses; determine appropriate procedures for accounting record preparation, research of transactions, and reporting end-to-end.
+ Perform accounting month-end close procedures, run and analyze financial reports, and prepare financial statements for submission to Corporate for consolidations.
+ Work with BPO to oversee, reconcile, and resolve problems related to accounting entries requiring professional knowledge and judgment.
+ Maintain and review accounting process controls; recommend and implement any approved improvements.
+ Develop and maintain desktop procedures and process documentation for Stryker processes or review DTPs prepared by BPO.
+ Test, execute, and document internal controls audit programs according to SOX and Corporate policies.
+ Recommend, assist, test, or implement process streamlining, system improvements, or workflow changes.
+ Collect data and information to perform research on transaction details. Ensure work complies with corporate and accounting policies.
**Who We Are Looking For:**
+ Bachelor's Degree in Accounting or Finance.
+ 3 years of audit experience in Big 4 / 2nd tier firms OR 5 to 7 years of commercial accounting experience in MNCs.
+ CPA qualification. CPA finalists will also be considered.
+ Strong MS Excel proficiency; PowerBI report development skill is valued.
+ Excellent communication skills in spoken and written English.
+ Good interpersonal skills and ability to convey information clearly and effectively to business partners and stakeholders.
+ Resourceful, proactive, and results-driven.
+ High ethical standards and integrity.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
Is this job a match or a miss?
Apply Now
3
Senior Officer, Customer Experience and Performance Excellence
Kowloon Bay
Otis Elevator Company
Posted 16 days ago
Job Viewed
Job Description
**Date Posted:**
**Country:**
Hong Kong
**Location:**
12/F-13/F, The Bay Hub, 17 Kai Cheung Road, Kowloon Bay, Hong Kong
**Key Responsibilities**
**Performance Excellence, Process Improvement & Customer Centricity**
+ Collect, consolidate, and analyze customer feedback from multiple channels, supporting effective closed‑loop management and follow‑up actions.
+ Translate customer insights and employee feedback into process enhancements, service standards, training content, and communication materials that reinforce customer‑centric behaviors.
+ Identify improvement opportunities through analysis of customer feedback, service performance data, internal metrics, government and industry benchmarks, and frontline insights.
+ Facilitate workflow reviews and end‑to‑end process refinement for improving service reliability and enhancing overall customer experience.
+ Implement performance and process improvement initiatives which are designed around customer expectations, pain points, and end‑to‑end journeys.
+ Track change project progress and service impact through dashboards, report automation, and regular meetings, ensuring to achieve measurable deliverables.
+ Establish, maintain and review Field and Customer Centricity performance scorecards, conduct regular reviews to monitor service quality and provide insights into driving results.
+ Support productivity improvement and digital enablement initiatives that enhance operational efficiency with positive customer impact.
**Capability Building and Change Management**
+ Identify service competency gaps based on customer insights, lessons learned, and operational experience and develop capability‑building initiatives.
+ Create and maintain online learning materials that reinforce safety awareness, code-compliance, customer centric mindsets and service standards.
+ Organize learn & share sessions, workshops, toolbox visits, and engagement activities to strengthen awareness, understanding, and adoption of change initiatives.
+ Promote service excellence initiatives through internal digital marketing, including e-contents, visual storytelling, and campaign materials.
+ Reinforce behavioral change through engagement initiatives and recognition programs.
+ Produce video (scripting, filming and editing) to showcase customer testimonials, job show case, customer‑centric and change success stories.
+ Organize employee engagement activities, field site visits, and cross‑team events to strengthen collaboration, ownership, and morale.
**Requirements**
+ Degree in Business Administration, Operations Management, Communications, Marketing, or related disciplines.
+ Minimum 5 years of relevant experience in service experience and process improvement, internal communications, or learning support roles is preferred.
+ Experience in six sigma/lean
+ Strong analytical skills with the ability to translate data and feedback into practical, customer‑focused improvement actions.
+ Hands‑on experience in digital communication and video production.
+ Proficient in MS Excel, PowerPoint, and digital collaboration tools; experience with dashboards, design tools, video editing, or e-learning platforms is an advantage.
+ Creative, detail‑minded, organized, adaptable, and able to work collaboratively in a face pace and change‑driven environment.
+ Good command in both verbal and written English and Chinese (Cantonese required; Mandarin an advantage).
We offer remuneration package including attractive salary, comprehensive fringe benefits and excellent opportunities for the right candidate. (*** Employee Scholar Program up to $160,000/ person for each degree***)
Website: provided by applicants will be treated in strict confidence and will only be used for recruitment related purposes. All information on unsuccessful candidates will be deleted from our files within 24 months.
By submitting an application and/or your resume in response to this job notice, you have read and hereby consent to our (i) Personal Information Collection Statement (for Recruitment), (link removed) (ii) Terms of Use (link removed), (iii) Otis Job Applicant Privacy Policy (link removed). If you do not consent to the above, OTIS Elevator Company (H.K.) Limited and its affiliates will not be able to accept and process your application.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .
Become a part of the Otis team and help us #Buildwhatsnext!
_Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.
**Country:**
Hong Kong
**Location:**
12/F-13/F, The Bay Hub, 17 Kai Cheung Road, Kowloon Bay, Hong Kong
**Key Responsibilities**
**Performance Excellence, Process Improvement & Customer Centricity**
+ Collect, consolidate, and analyze customer feedback from multiple channels, supporting effective closed‑loop management and follow‑up actions.
+ Translate customer insights and employee feedback into process enhancements, service standards, training content, and communication materials that reinforce customer‑centric behaviors.
+ Identify improvement opportunities through analysis of customer feedback, service performance data, internal metrics, government and industry benchmarks, and frontline insights.
+ Facilitate workflow reviews and end‑to‑end process refinement for improving service reliability and enhancing overall customer experience.
+ Implement performance and process improvement initiatives which are designed around customer expectations, pain points, and end‑to‑end journeys.
+ Track change project progress and service impact through dashboards, report automation, and regular meetings, ensuring to achieve measurable deliverables.
+ Establish, maintain and review Field and Customer Centricity performance scorecards, conduct regular reviews to monitor service quality and provide insights into driving results.
+ Support productivity improvement and digital enablement initiatives that enhance operational efficiency with positive customer impact.
**Capability Building and Change Management**
+ Identify service competency gaps based on customer insights, lessons learned, and operational experience and develop capability‑building initiatives.
+ Create and maintain online learning materials that reinforce safety awareness, code-compliance, customer centric mindsets and service standards.
+ Organize learn & share sessions, workshops, toolbox visits, and engagement activities to strengthen awareness, understanding, and adoption of change initiatives.
+ Promote service excellence initiatives through internal digital marketing, including e-contents, visual storytelling, and campaign materials.
+ Reinforce behavioral change through engagement initiatives and recognition programs.
+ Produce video (scripting, filming and editing) to showcase customer testimonials, job show case, customer‑centric and change success stories.
+ Organize employee engagement activities, field site visits, and cross‑team events to strengthen collaboration, ownership, and morale.
**Requirements**
+ Degree in Business Administration, Operations Management, Communications, Marketing, or related disciplines.
+ Minimum 5 years of relevant experience in service experience and process improvement, internal communications, or learning support roles is preferred.
+ Experience in six sigma/lean
+ Strong analytical skills with the ability to translate data and feedback into practical, customer‑focused improvement actions.
+ Hands‑on experience in digital communication and video production.
+ Proficient in MS Excel, PowerPoint, and digital collaboration tools; experience with dashboards, design tools, video editing, or e-learning platforms is an advantage.
+ Creative, detail‑minded, organized, adaptable, and able to work collaboratively in a face pace and change‑driven environment.
+ Good command in both verbal and written English and Chinese (Cantonese required; Mandarin an advantage).
We offer remuneration package including attractive salary, comprehensive fringe benefits and excellent opportunities for the right candidate. (*** Employee Scholar Program up to $160,000/ person for each degree***)
Website: provided by applicants will be treated in strict confidence and will only be used for recruitment related purposes. All information on unsuccessful candidates will be deleted from our files within 24 months.
By submitting an application and/or your resume in response to this job notice, you have read and hereby consent to our (i) Personal Information Collection Statement (for Recruitment), (link removed) (ii) Terms of Use (link removed), (iii) Otis Job Applicant Privacy Policy (link removed). If you do not consent to the above, OTIS Elevator Company (H.K.) Limited and its affiliates will not be able to accept and process your application.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .
Become a part of the Otis team and help us #Buildwhatsnext!
_Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.
Is this job a match or a miss?
Apply Now
4
Job Description
Description
Amazon Web Services (AWS) is looking to hire a highly motivated, customer-obsessed individual to provide hands-on support to our Data Center Infrastructure Operations across HKG Cluster. (Data Center Security Specialist)
The successful candidate will support the Data Center Security Team with the implementation of AWS's security policies and procedures at AWS Data Center(s). You will also be responsible for coordinating physical security operations, testing and conducting audit reviews of the Physical Security Program, provide support to the Contract Guard Force, contractors and all stakeholders within the Data Center. You will possess a willingness to learn new skills and build relationships with internal and external partners to maintain and enhance the safety and security standards of our Data Center operations. We invite self-motivated candidates from diverse backgrounds to apply for this role as training will be provided.
Basic Qualifications
- Bachelor's degree in Criminology/Criminal Justice or a relevant field
- 1+ years of security operations oversight experience
- Experience collecting, analyzing, and utilizing data to drive process and system improvements
- Experience using CCTV, access control and intrusion systems
- Experience with various Access/Intrusion control Systems in a Control room environment
- Experience with Microsoft Office tools
- Speak, write, and read fluently in English
Preferred Qualifications
- 2+ years of relevant work experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon Web Services (AWS) is looking to hire a highly motivated, customer-obsessed individual to provide hands-on support to our Data Center Infrastructure Operations across HKG Cluster. (Data Center Security Specialist)
The successful candidate will support the Data Center Security Team with the implementation of AWS's security policies and procedures at AWS Data Center(s). You will also be responsible for coordinating physical security operations, testing and conducting audit reviews of the Physical Security Program, provide support to the Contract Guard Force, contractors and all stakeholders within the Data Center. You will possess a willingness to learn new skills and build relationships with internal and external partners to maintain and enhance the safety and security standards of our Data Center operations. We invite self-motivated candidates from diverse backgrounds to apply for this role as training will be provided.
Basic Qualifications
- Bachelor's degree in Criminology/Criminal Justice or a relevant field
- 1+ years of security operations oversight experience
- Experience collecting, analyzing, and utilizing data to drive process and system improvements
- Experience using CCTV, access control and intrusion systems
- Experience with various Access/Intrusion control Systems in a Control room environment
- Experience with Microsoft Office tools
- Speak, write, and read fluently in English
Preferred Qualifications
- 2+ years of relevant work experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Is this job a match or a miss?
Apply Now
5
Job Description
Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
· Manage the performance of team(s) of data center operation processionals
· Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics
· Fast learn or act as the subject matter expert across all aspects in data center operations
· Ensure all operational KPIs and metrics are being measured and met
· Inspire and guide improvement in team process, technology innovation and automation
· Manage Large Scale Events (outages) and act as the call leader
· Manage and improve the work-flows and through-put for data centers operations
· Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- Minimum 10 years of people management experience with direct reports as their performance manager
- In-depth knowledge and experience of change, problem and incident management
- Literacy in security and customer data protection
- Demonstrated communication skill in presentation, open discussion, team coaching
- Fluent verbal and written proficiency in Chinese and English
- Financial understanding in annual budgeting, Capex and Opex concepts
- Project Management skill
Preferred Qualifications
- Knowledge of data center MEP Infrastructure: Power, Cooling & Facilities Management
- In-depth knowledge of data center operations, processes and continuous processes improvement
- Experience in data center Safety and Security measures
- Knowledge of data center server capacity planning
- Data mining/analysis skill
- ITIL Foundation, PMP, Lean, Six Sigma and/or Risk related certifications
- Data Center related certification - CDCP/S/E, CDCMP/TP. Linux certification and/or administration experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
· Manage the performance of team(s) of data center operation processionals
· Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics
· Fast learn or act as the subject matter expert across all aspects in data center operations
· Ensure all operational KPIs and metrics are being measured and met
· Inspire and guide improvement in team process, technology innovation and automation
· Manage Large Scale Events (outages) and act as the call leader
· Manage and improve the work-flows and through-put for data centers operations
· Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- Minimum 10 years of people management experience with direct reports as their performance manager
- In-depth knowledge and experience of change, problem and incident management
- Literacy in security and customer data protection
- Demonstrated communication skill in presentation, open discussion, team coaching
- Fluent verbal and written proficiency in Chinese and English
- Financial understanding in annual budgeting, Capex and Opex concepts
- Project Management skill
Preferred Qualifications
- Knowledge of data center MEP Infrastructure: Power, Cooling & Facilities Management
- In-depth knowledge of data center operations, processes and continuous processes improvement
- Experience in data center Safety and Security measures
- Knowledge of data center server capacity planning
- Data mining/analysis skill
- ITIL Foundation, PMP, Lean, Six Sigma and/or Risk related certifications
- Data Center related certification - CDCP/S/E, CDCMP/TP. Linux certification and/or administration experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Is this job a match or a miss?
Apply Now
6
Job Description
Description
Amazon Web Services (AWS) is one of the fastest growing businesses within Amazon, with key focus on expanding its footprints in APAC in recent years.
We are seeking talented engineers who can take ownership, eager to learn and self-motivated. The successful candidate shall follow Amazon Data Center processes and maintain high operational standards in supporting server and network hardware and software. They need to adapt to fast and constantly changing environment and will require shift work including weekend and holiday.
Key job responsibilities
The responsibilities include:
- 7x24 roster duty in data center operations
- Incident first responder and onsite hands on support
- Break-fix and troubleshooting according to process guideline
- Maintain proper media operations according to process guideline
- Capacity landing and decommissioning according to process guideline
- Site management and maintain tidiness in operation areas
- Innovate and contribute from day to day operation experiences to improve operation efficiency
About the team
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- Knowledge of IT system hardware and network concepts
- Experience in English-language communication skills, both written and verbal
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service and experience in managing and troublshooting network
- 1+ years of server hardware troubleshooting and repair experience, or experience with network equipment installation and configuration
- 1+ years of network cabling, optic types, and test equipment experience, or experience in similar technical roles
- Degree / High Diploma or equivalent qualifications in Information Technology / Computer Science / Engineering or related disciplines
- Sound understanding on incidents response and prioritization.
Preferred Qualifications
- Experience in data center engineering or operations, or experience in operations and on-call support for data center facilities, mission critical plants, or production facilities
- 1+ years of data center experience, or experience in networking
- Knowledge of cloud computing technologies
- Knowledge of process improvement and quality measures
- Literacy in security and customer data protection
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon Web Services (AWS) is one of the fastest growing businesses within Amazon, with key focus on expanding its footprints in APAC in recent years.
We are seeking talented engineers who can take ownership, eager to learn and self-motivated. The successful candidate shall follow Amazon Data Center processes and maintain high operational standards in supporting server and network hardware and software. They need to adapt to fast and constantly changing environment and will require shift work including weekend and holiday.
Key job responsibilities
The responsibilities include:
- 7x24 roster duty in data center operations
- Incident first responder and onsite hands on support
- Break-fix and troubleshooting according to process guideline
- Maintain proper media operations according to process guideline
- Capacity landing and decommissioning according to process guideline
- Site management and maintain tidiness in operation areas
- Innovate and contribute from day to day operation experiences to improve operation efficiency
About the team
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- Knowledge of IT system hardware and network concepts
- Experience in English-language communication skills, both written and verbal
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service and experience in managing and troublshooting network
- 1+ years of server hardware troubleshooting and repair experience, or experience with network equipment installation and configuration
- 1+ years of network cabling, optic types, and test equipment experience, or experience in similar technical roles
- Degree / High Diploma or equivalent qualifications in Information Technology / Computer Science / Engineering or related disciplines
- Sound understanding on incidents response and prioritization.
Preferred Qualifications
- Experience in data center engineering or operations, or experience in operations and on-call support for data center facilities, mission critical plants, or production facilities
- 1+ years of data center experience, or experience in networking
- Knowledge of cloud computing technologies
- Knowledge of process improvement and quality measures
- Literacy in security and customer data protection
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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7
Technical Operations Manager, Third-Party Data Centers (English)
Remote
Google
Posted 5 days ago
Job Viewed
Job Description
Technical Operations Manager, Third-Party Data Centers (English)
_corporate_fare_ Google _place_ Hong Kong
**Mid**
Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
**Minimum qualifications:**
+ Associate's degree, trade school certification, or other certified training in a related technical field, or equivalent practical experience.
+ 9 years of experience in operations management and facilities management.
+ Experience in critical facility operations management.
+ Ability to communicate in English fluently to work with local and other internal stakeholders.
**Preferred qualifications:**
+ Experience working in data center environments, including building and operating infrastructure.
+ Experience with initiating and executing initiatives in a global environment.
+ Ability to perform operational assessment and risk analysis of third-party sites.
+ Ability to forecast resource requirements in a data-motivated way.
+ Passion for operations and people management.
+ Excellent problem-solving skills.
**About the job**
As a Data center Technical Operations Manager, you will be deeply involved in nearly every aspect of Colocation operations of our electrical, cooling, and IT infrastructure. You will partner with the Google data center engineering team, Hardware operations, Network Infrastructure and third-party data center vendors and operators with a focus on Operability, Maintainability and Reliability.
In this role, you will represent the operations organization, and will be responsible to ensure Operability, Maintainability and Reliability are critical criteria for Google assets.
The Data Center team designs and operates some of the most sophisticated electrical and HVAC systems in the world. We are an upbeat, creative, team-oriented group of engineers committed to building and operating powerful data centers.
**Responsibilities**
+ Oversee technical and team leads through the successful completion of required maintenance, troubleshooting, and repair tasks to maintain equipment to our global standard.
+ Keep stakeholders informed about current work and are able to discuss strategic decisions and directions with them.
+ Provide technical expertise during incidents, and coordinate the planning of critical activities.
+ Respond to critical events and alarms in accordance with contractual obligations.
+ Support the risk management program by escalating findings to ensure business awareness and provide prompt mitigation strategies.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy ( ,Know your rights: workplace discrimination is illegal ( ,Belonging at Google ( , andHow we hire ( .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form ( .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
_corporate_fare_ Google _place_ Hong Kong
**Mid**
Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
**Minimum qualifications:**
+ Associate's degree, trade school certification, or other certified training in a related technical field, or equivalent practical experience.
+ 9 years of experience in operations management and facilities management.
+ Experience in critical facility operations management.
+ Ability to communicate in English fluently to work with local and other internal stakeholders.
**Preferred qualifications:**
+ Experience working in data center environments, including building and operating infrastructure.
+ Experience with initiating and executing initiatives in a global environment.
+ Ability to perform operational assessment and risk analysis of third-party sites.
+ Ability to forecast resource requirements in a data-motivated way.
+ Passion for operations and people management.
+ Excellent problem-solving skills.
**About the job**
As a Data center Technical Operations Manager, you will be deeply involved in nearly every aspect of Colocation operations of our electrical, cooling, and IT infrastructure. You will partner with the Google data center engineering team, Hardware operations, Network Infrastructure and third-party data center vendors and operators with a focus on Operability, Maintainability and Reliability.
In this role, you will represent the operations organization, and will be responsible to ensure Operability, Maintainability and Reliability are critical criteria for Google assets.
The Data Center team designs and operates some of the most sophisticated electrical and HVAC systems in the world. We are an upbeat, creative, team-oriented group of engineers committed to building and operating powerful data centers.
**Responsibilities**
+ Oversee technical and team leads through the successful completion of required maintenance, troubleshooting, and repair tasks to maintain equipment to our global standard.
+ Keep stakeholders informed about current work and are able to discuss strategic decisions and directions with them.
+ Provide technical expertise during incidents, and coordinate the planning of critical activities.
+ Respond to critical events and alarms in accordance with contractual obligations.
+ Support the risk management program by escalating findings to ensure business awareness and provide prompt mitigation strategies.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy ( ,Know your rights: workplace discrimination is illegal ( ,Belonging at Google ( , andHow we hire ( .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form ( .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
Is this job a match or a miss?
Apply Now
8