What Client Accounts Jobs are in Hong Kong?

**Overview**
A **Principal CSAM** is a senior customer success leader responsible for **driving strategic customer outcomes, accelerating cloud and AI adoption, and ensuring long-term customer health and value realization** across enterprise accounts. The role acts as the **trusted advisor to senior customer stakeholders** while orchestrating Microsoft's full capabilities to deliver measurable business impact.
**Responsibilities**
**Strategic Customer Leadership:** Own the end-to-end customer success strategy, aligning Microsoft solutions to customer business priorities and driving executive engagement and trust.
**Customer Health & Value Realization:** Lead customer health, security, resiliency, and operational excellence while proactively preventing risks and managing critical situations.
**Consumption & Growth:** Drive Azure and AI consumption growth by identifying expansion opportunities, accelerating adoption, and ensuring delivery of committed outcomes.
**Orchestration & Delivery Excellence:** Orchestrate cross-functional teams (CSA, partners, delivery, sales) to execute high-quality, outcome-driven engagements and Customer Success Plans.
**Trusted Advisory & AI Leadership:** Act as a strategic advisor on digital transformation and AI, guiding customers through adoption journeys and aligning technology to business value.
**Business Ownership & Influence:** Operate with strong business accountability-balancing customer success, consumption targets, and long-term partnership growth.
**Role Characteristics**
+ Operates at **executive level with customers and Microsoft leadership**
+ Drives **complex, multi-workload, multi-country engagements**
+ Balances **strategy, operations, and delivery oversight**
+ Acts as a **multiplier for team impact and customer success outcomes**
**Qualifications**
**Experience & Leadership:**
Extensive experience in enterprise customer success, account management, or consulting roles, with proven ability to **engage and influence C-level stakeholders** and lead complex, strategic accounts.
**Customer Success & Business Acumen:**
Strong track record of **driving customer outcomes, consumption growth, and long-term partnerships** , with the ability to translate business priorities into actionable technology strategies.
**Technical Depth & AI Fluency:**
Solid understanding of **cloud platforms (Azure), data, security, and AI/Copilot solutions** , with the ability to lead architectural conversations alongside technical teams and guide adoption strategies.
**Orchestration & Program Management:**
Demonstrated ability to **orchestrate cross-functional teams (CSA, partners, support, sales)** and manage end-to-end delivery of large-scale, multi-workload programs.
**Customer Health & Risk Management:**
Experience driving **customer health, resiliency, and security outcomes** , including proactive risk mitigation and crisis/incident management.
**Execution Excellence:**
Strong operational discipline with the ability to **drive execution against consumption targets, customer success plans, and measurable KPIs** .
**Collaboration & Influence:**
Proven ability to **work across 'One Microsoft'** , influencing stakeholders across sales, engineering, and partners to deliver unified customer outcomes.
**Growth Mindset & Continuous Learning:**
Commitment to continuous improvement, **skilling in emerging technologies (AI, Copilot)** , and modeling Microsoft's culture of accountability, collaboration, and customer obsession
Required/minimum qualifications
Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
Additional or preferred qualifications
Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
5+ years relevant work experience within customer industry.
Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
Project Management Institute (PMI) or equivalent Project Management certification.
Prosci or equivalent certification.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (

Private Client Desk Relationship Manager, Hong Kong Team - Private Banking
Location:
Central, Hong Kong Island, HK
Brand: HSBC
Area of Interest: Private Banking
Closing Date: Office Worker
Date: 5 Jul 2026
**Job description**
**GCB 4**
We are currently seeking a high calibre professional to join our team as a **Private Client Desk Relationship Manager.**
**In this role you will:**
+ Provide the full suite of wealth management and banking services to HSBC's high net worth individual clients
+ Establish new private banking relationships and manage existing relationships in order to grow portfolio Assets Under Management and Revenue
+ Monitor clients' portfolios on a regular basis to identify additional business opportunities and revenue growth potential
+ Work closely with other HSBC departments, including Wealth and Personal Banking, Commercial Banking and Global Banking and Markets, to identify cross-selling opportunities and bring all of HSBC's relevant products and services to our clients
+ Work closely with internal credit advisors to provide bespoke lending solutions and grow lending balances
+ Leverage HSBC's channels, network and brand to pursue business development activities with a focus on International Private Wealth clients
+ Ensure strict compliance with HSBC's internal control standards, including areas of risk, regulatory compliance and financial crime compliance
**To be successful you will need:**
+ Solid years of relationship management experience, ideally in private banking, commercial banking or investment banking sectors
+ Proven track record in client acquisition, asset gathering, asset growth and revenue generation
+ Excellent communication and negotiation skills
+ Attention to detail and the ability to think creatively and solve problems
+ Excellent understanding of financial markets and wealth management products
+ Strong focus on client servicing
+ Speaks fluent English and Mandarin, Cantonese skills may be beneficial but not necessary
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to (Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks ( ).
**Opening up a world of opportunity**
** is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.

Relationship Manager (Customer Contact Centre) - Hang Seng Bank (HK)
Location:
Mongkok, Kowloon, HK
Brand: Hang Seng Bank
Area of Interest: Branch and Retail Banking
Closing Date: Office Worker
Date: 10 Jun 2026
**Job description**
**A Career with Hang Seng Bank**
If you're looking for a role where you can continue to make an impression, take the next step at Hang Seng where your contributions will always be valued.
**Customer Contact Centre**
Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.
We are currently seeking high caliber professionals to join our Relationship Management Team (RM) as **Customer** **Relationship Manager focused on wealth outreach, reporting to Manager, Relationship Management** .
Our employees are the most valuable resources in the bank. We are committed to providing you with the optimal workplace experience. Here is a taste of what we have on offer:
+ Competitive basic salary
+ Comprehensive healthcare insurance for you and your eligible family members
+ Retirement benefit scheme with employer contributions
+ Employee Share Purchase Plan
+ Work-life balance, including 24 days of paid annual leave plus other categories of leave entitlements, e.g. birthday, marriage, maternity and paternity, study and volunteer work
+ Preferential interest rate for a staff housing loan of up to 100% of the property valuation or purchase price
+ Recognized corporate training and development programs
+ Progressive career advancement opportunities
**Principal responsibilities:**
+ Manage relationship with our Prestige clients
+ Conduct outreach to various branches to facilitate customer meetings
+ Acquire, develop and retain relationships with a portfolio of Prestige clients
+ Help clients to articulate their needs, and deliver to exceed client expectations
+ Know clients on a personal and professional level to understand their short and long term financial goals
+ Provide financial advice which leads to highly individualized strategies aimed at wealth creation and capital preservation
+ Achieve agreed key performance indicator objectives and profit growth through the development of existing and new Prestige client relationships
+ Increase client loyalty by meeting their needs either directly or through effective and proactive collaboration with other internal business partners
+ Develop Prestige team culture and build a strong sense of team spirit to increase the team loyalty to the Bank
+ Understand and adhere to compliance
+ Maintain the levels of operational integrity required by HASE and adhere to the Business Principles and Values of HASE
**Requirements:**
+ University level education, preferably in finance, business or a related discipline
+ Passes in IIQE (Paper 1, 2, 3) and HKSI (Paper 1,7,8)
+ Proven experience in client facing environment, with excellent relationship building capability
+ Candidates with sales or customer service experience from other industries are welcome
+ Strong sales and customer orientation, with good communication and interpersonal skills
+ High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
+ Good understanding and strong interest of the financial markets
+ Mature and independent mindset, able to work effectively under pressure
+ Strong commercial orientation with acute interpersonal skills
+ Fluency in Cantonese and English, with additional languages is an advantage
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks ( .
**You'll achieve more when you join Hang Seng Bank Limited.**
** Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited

**Location:** Singapore, Shanghai, Hong Kong, Tokyo, Sydney
**Function:** Advisory Services, Global Data, Technology, and Advisory Services (DTAS)
**About the Role**
We are seeking **inspirational leaders** to shape and elevate our Global enterprise Data, Technology, and Advisory Services presence across the United States, Japan, and Asia/Pacific. In an increasingly complex market, our HQ, regional HQ, and enterprise clients face deep challenges. Cluster Leads will serve as trusted partners to these clients, developing deep understanding of their challenges and consistently earning IQVIA the opportunity to support them.
Globally, IQVIA's clients face daunting challenges: declining R&D productivity, relentless cost pressure, and deteriorating operating economics. Clients urgently need to evolve their models to achieve greater agility, speed, and commercial precision. By combining its unique proprietary data assets, its deep expertise in data architecture and analytics, and its global advisory services, IQVIA has a unique opportunity to be a partner of choice to clients as they navigate this transformation. Earning this opportunity requires strong front-line leaders with a proven ability to build intimacy and trust with senior decision-makers.
As the Cluster Lead for JAPAC, you will serve as the senior client-facing DTAS leader for your region, shaping commercial strategy, driving growth, and ensuring exceptional delivery across a cross-functional team. You will act as a trusted advisor to senior stakeholders, deepen client intimacy, and champion integrated solutions across a range of asset and above-asset priorities. You will bring a partner-level presence, demonstrating the strategic influence, commercial acumen, and people leadership central to the success of professional service firms.
**What You'll Do:**
+ **Be the senior face of DTAS** for your Cluster, trusted by SVP‑level and other senior stakeholders as a strategic advisor, sounding board, and thought‑partner
+ **Set and own the Technology and Advisory Services growth agenda** for your cluster - defining key client priorities, shaping large‑scale opportunities, and driving year‑over‑year expansion and customer satisfaction
+ **Model deep client intimacy and exemplify best‑in‑class client leadership** , operating close to your customers, regularly present onsite, and deeply embedded in their strategic priorities
+ **Facilitate cross‑functional collaboration** to leverage expertise within Advisory Services (brand strategy, portfolio strategy, value & access, digital health) and the broader DTAS portfolio (data strategy, architecture, outsourcing, technology) - fostering a culture of excellence, collaboration, and innovation.
+ **Ensure high-impact delivery** , ensuring work is insight‑rich, strategic, rigorous, and reflective of the high expectations of our customers; further, you will work with your peers across DTAS to ensure a consistent and high standard of deliverable quality and customer experience
+ **Cultivate and nurture top talent** , coaching and elevating emerging leaders, providing crisp direction, and creating an environment where teams thrive and grow.
+ **Inform and deepen IQVIA's Thought Leadership and insight** , collaborating with IQVIA's Thought Leadership organization and front-line practitioners to shape, refine, and communicate strategic insights about critical issues facing our clients
+ **Influence across the enterprise** , collaborating closely with other DTAS leaders, GADs, Client Partners, and senior executives to lead and shape client engagement on priority topics and accelerate impact
+ **Own your business** , delivering on customer revenue and margin targets
**What You Bring**
+ Experience operating at **Senior Principal or Partner level** in a top-tier consulting environment or comparable internal strategy/advisory leadership.
+ Broad capabilities and **experience across key client priorities** , including technology, transformation, commercial strategy, and health care.
+ A track record of **owning and growing major client relationships** , with deep comfort engaging senior decision-makers.
+ Strong **commercial acumen** : opportunity shaping, complex pursuit leadership, customer value articulation, senior stakeholder orchestration.
+ A leadership style that **inspires confidence, unlocks team performance, and elevates the bar** for consulting excellence.
+ Ability to lead, inspire, and develop multi-disciplinary teams in a dynamic, evolving environment.
+ Passion for **client engagement** and a pronounced ability to operate with high presence **on client site** , building trust through proximity, responsiveness, and insight.
+ Deep **intellectual curiosity** and **learning agility** : a pronounced ability to learn and digest new content and to apply it to customer challenges and priorities
+ Exceptional **communication, storytelling, and influence** skills - able to simplify, inspire, and drive alignment across diverse groups.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled

Client Service Executive, Hong Kong Team - Private Banking (1 year contract)
Location:
Central, Hong Kong Island, HK
Brand: HSBC
Area of Interest:
Closing Date:
Date: 21 Jul 2026
**Job description**
We are currently seeking a high calibre professional to join our team as a **Client Service Executive** .
**In this role you will:**
+ The role's main responsibilities include acting as primary point of contact for high net worth or ultra high net worth individual clients externally and clients internally for flow transactional banking elements with the client base. This role supports one or more Relationship Managers to deepen high net worth or ultra high net worth individual client relationships and improve income generation through focused business development activities.
+ This job will carry out some or all of the following tasks:
+ Maintain the highest standard of excellence in client service by attending to high net worth client enquiries and requests
+ Ensures high net worth client account opening documents are complete and accurate and requirements are met and ensure that any data input is dealt with in a timely manner and in the correct and consistent format
+ May be involved in the credit application process by ensuring that all credit applications meet deadlines
+ Ensure that all high net worth client-service related activities are fully in compliance with the processes and procedures contained in it
+ Assist Relationship Managers in taking orders and preparing daily transactions accurately, promptly and completely and ensures smooth co-ordination with processing departments on migrated processes
**To be successful you will need:**
+ Minimum of Bachelor degree in business, finance, related field or equivalent experience
+ Proven and progressive private banking experience or equivalent
+ Proven customer service, communications, sales, mathematical, analytical, organizational, and planning skills
+ Good understanding of the major products or services available in the private banking industry
+ Credit Skills, ideally obtained in an area dealing with High Net Worth individuals or Business Banking
+ Technology Skills, knowledge of Microsoft Office Applications
+ Excellent communication skills in Cantonese and English
+ A good team player with drive for success and achievement

Account Strategist, Engage, Google Customer Solutions (English, Cantonese)
_corporate_fare_ Google _place_ Hong Kong
**Early**
Experience completing work as directed, and collaborating with teammates; developing knowledge of relevant concepts and processes.
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 2 years of experience in advertising, sales, marketing, consulting, or media.
+ Ability to communicate in Cantonese and English fluently to support client relationship management.
**Preferred qualifications:**
+ Experience in advertising, media account management, and achieving quotas to drive client growth.
+ Ability to assess and solve client needs through effective questioning, objection handling and engaging promotion.
+ Ability to use investigative skills to leverage data to uncover insights to support proposals and analyze impact.
+ Ability to manage multiple projects while paying attention to detail and working individually and with others.
+ Excellent presentation and communication skills with peers, management, cross-functional teams and clients.
**About the job**
Businesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
As an Account Strategist, you will provide quality client service, research and market analysis. You will anticipate decisions, uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. You will set the direction and the strategy for how their advertising can reach thousands of users. You will set a strategy for how their products and services can reach users. You will work as part of a team and use your creativity to grow and transform the business.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers.and we have fun doing it.
**Responsibilities**
+ Manage a portfolio of medium size businesses by understanding growth drivers, identifying opportunity for growth, managing risks and creating plans for achievement.
+ Collaborate within the sales team, align workflow among team members to execute on a plan and ensure accountability to meet or exceed goals while delivering outstanding customer experience.
+ Improve customer relationships and share performance-enhancing suggestions. Conduct outbound calls to establish relationships and work with existing clients to generate growth and improved client success.
+ Identify key client stakeholders to support Customer Business Objectives and annual digital marketing plans.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy ( ,Know your rights: workplace discrimination is illegal ( ,Belonging at Google ( , andHow we hire ( .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form ( .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:

At **Citi** , we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.
**Shape your Career with Citi**
**Citi Private Bank (CPB)** is dedicated to serving the world's wealthiest individuals and their families. From 52 locations across 20 countries, we offer our services to more than 14,000 ultra-high net worth clients from nearly 100 nations. Our clients include entrepreneurs, business leaders, executives, their heirs and families, whom we offer customized services to help protect and responsibly grow their wealth. Our unique approach focuses on fewer, larger and more sophisticated clients with an average net worth above $100 million.
We're currently looking for a high caliber professional to join our team as **Officer, Private Bank Know Your Customer Client Onboarding Intermediate Analyst -** **Hybrid** (Internal Job Title: Client Onboarding Intermediate Analyst - C11) based in Hong Kong. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
+ Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
+ We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That's why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
+ We empower our employees to manage their financial well-being and help them plan for the future.
+ Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
+ We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
+ We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.
**In this role, you're expected to:**
+ Responsible to perform independent Client Onboarding KYC due diligence functions of new and existing clients across a variety of teams including private bankers, operations and compliance. Our ultimate goal is to exceed our clients' expectations by constantly innovating to improve the onboarding and account opening processes.
+ To review clients' profiles and work with banker team to fulfill onboarding requirement, full compliance of Bank's AML/KYC standards, local laws and regulations.
+ Perform Client Name Screening disposition, Sanctions review and Enhanced Due Diligence.
+ Identify and highlight suspicious money laundering activities, deficiencies and other non-compliance issues to management.
+ Liaise with downstream partners until requests are completed and maintain constant communication with banking team partners
+ Ensure all documentation received is current, accurate and complete.
+ Partner with KnowYourClient (KYC) Quality Assurance Team, the Account Opening division, and other business control partners to ensure expedient, efficient and seamless processing
+ Provide the highest level of customer service and teamwork to Banking teams and other internal partners
+ Continuously innovate by analyzing our onboarding processes and systems to ensure we are as efficient and effective as possible
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
+ Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Demonstrates high level of diligence, motivation and organizational skills.
**As a successful candidate, you'd ideally have the following skills and exposure:**
+ 5 -8 years relevant KYC/AML/CDD experience in the Private bank sector
+ Demonstrated interpersonal skills, pro-active team player but also able to work independently, with strong written and verbal communication skills
+ Ability to manage multiple stakeholders across levels, businesses, and geographies
+ Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment
+ Capable of multitasking and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile
+ Proficient in handling urgent and escalation cases and manage internal team expectations
+ Proficient in Microsoft Office Applications
+ Consistently demonstrates clear and concise written and verbal communication skills
+ Bachelor's/University degree or equivalent experience
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
**Take the next step in your career, apply for this role at Citi today**
_ Family Group:**
Private Client Coverage
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**Job Family:**
Client Onboarding
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**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.
Shape your Career with Citi
Citi Global Wealth (CGW) brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.
Citigold clients have a dedicated team, complimentary financial planning, world-class investing capabilities, preferred pricing on select products and exclusive travel and lifestyle benefits. Citigold Private Client (CPC), the highest tier of banking at Citibank, is for clients with more than $1 million and offers an elevated financial relationship with a higher level of service and wealth management.
We're currently looking for a high caliber professional to join our team as Officer, Client Service Specialist, - Onsite (Internal Job Title: Client Service Specialist - C05) based in Hong Kong. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
+ Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
+ We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That's why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
+ We empower our employees to manage their financial well-being and help them plan for the future.
+ Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
+ We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
+ We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.
**In this role, you're expected to:**
The Service Specialist ensures an excellent level of customer service in order to achieve their full satisfaction, managing the resources of the Branch, seeking to generate from the arrival of the client to the branch "Exceptional Experiences".
+ Coordinate the application of the Attention and Operation Model in Branch
+ Promote the products / Services of the Institution in the clients' yard and intensify with the clients the promotion to make the use of self-service means.
+ Coordinate adequately the material resources and the employees of the Branch.
+ Efficiently contribute with the control and security functions with the personnel designated as responsible for this function.
+ Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
+ Perform efficient and accurate banking transactions including, managing cash supply for the branch, processing incoming/outgoing cash deposits
**As a successful candidate, you'd ideally have the following skills and exposure:**
+ Bachelor's/University degree or equivalent experience
+ Experience in customer service, sales and/or referencing in branches
+ Consistently demonstrates clear and concise written and verbal communication
+ Able to build connection between our digital platform and our clients
+ Remodeling our clients banking behavior in embracing digitization
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today
Family Group:**
Private Client Coverage
---
**Job Family:**
Client Services
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

**Who We Are**
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
**The Role**
Are you ready to redefine what's possible for Kyndryl's most significant customers? In this high-impact leadership role, you are the strategic architect of the relationship. You don't just manage accounts; you revolutionize them. By building deep, trusted connections with C-suite executives, you bring the full power of Kyndryl's global expertise to the table to solve complex business challenges.
Join us at a unique time in our history where you can shape how our consulting practice operates today and evolves for the future.
What you will do
Drive Growth and Profitability
-Be a strategic mastermind: Develop and execute cutting-edge account strategies to grow and retain Kyndryl's most valuable accounts.
-Proactively expand scope: Generate new opportunities and expand existing work into larger scopes and new capabilities.
-Maximize renewals: Focus on selling new offerings while minimizing erosion to ensure our largest accounts flourish.
-Own the P&L: Take full charge of the account P&L, ensuring customer satisfaction, integrity and account compliance.
Build Strategic Connections
-Cultivate executive alliances: Create, maintain, and develop deep connections with top-level decision-makers.
-Orchestrate the team: Collaborate with sales team members to ensure a seamless management process from prospecting to closing.
-Partner for scale: Build a strong go-to-market pipeline with partners to join forces and conquer new deals.
-Lead with industry expertise: Use your knowledge of external best practices to provide innovative solutions that position Kyndryl as a leader.
Deliver Excellence
-Deliver tailor-made solutions: Identify and qualify new opportunities to deliver bespoke services that cater to the unique needs of each customer.
-Maintain a stellar reputation: Go above and beyond to ensure account excellence and maintain total integrity in everything you do.
-Shape the future: Use your creativity and expertise to transform the future of account management.
**Who You Are**
Required skills and experience
-8 years of sales experiences (including at least 2 years of selling services ) on semi-government industries including HKAA, HKMA, HKHA, Immigration, CPA, CLP, MTR etc.with good sales performance and C-level relationships; -Familiar and have connections with the local Chinese Technology ecosystem in Hong Kong
-Experience running account P&L
-Deep knowledge of business and technology trends and industry best practices
-Experience managing sales process end-to-end
-Proven experience with revenue growth, cost, profitability, trends, and risks
-Open minded and empathetic approach in relationships with customers
Preferred skills and experience
-Bachelor's degree or Master's degree
-Sales experience in technical solutions
**Being You**
The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
**What You Can Expect**
Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.