What Customer Relationships Jobs are in Hong Kong?

Customer Relationship Manager - Hang Seng Bank (HK)
Location:
Mongkok, Kowloon, HK
Brand: Hang Seng Bank
Area of Interest: Branch and Retail Banking
Closing Date: Office Worker
Date: 4 Jul 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
**Retail Distribution**
Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 260 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.
Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management.
We are currently seeking a high caliber professional to join our team as **Customer Relationship Manager** .
**Principal responsibilities**
+ Provide financial planning services to high-net-worth customers
+ Provide personalised service for this segment of customers to build and maintain good relationships
+ Promote investment, insurance and banking products for optimising new business opportunities
+ Manage operational risk and observe the relevant policies /guidelines and compliance requirements
**Requirements**
+ University level education is an advantage OR
+ HKCEE / HKDSE (with at least passes in Chinese and Mathematics OR English and Mathematics at Grade E / Level 2 / "Attained" or above) plus relevant work experience
+ Passes in the Insurance Intermediaries Qualifying Examinations / Hong Kong Securities Institute Licensing Examinations
+ Holder of HKIB Associate Retail Wealth Professional (ARWP) or Certified Retail Wealth Professional (CRWP) is preferred
+ Fulfilment of the competency requirements to carry out relevant regulated activities as defined under the Securities and Futures Ordinance
+ Minimum of two years' experience in selling investment, insurance and banking products
+ Strong sales and customer orientation, with good communication and interpersonal skills
+ Strong self-motivation and ability to work under pressure
+ Proficiency in both English and Chinese, with proficiency in Putonghua an advantage
+ High level of customer centricity mindset and ability to manage complex interactions effectively
+ Shown strong situation awareness, strong desire to learn and able to work in Agile environment
+ Be curious and with passion to think deeply and rationally
**Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management** .
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks ( .
RBW 2026RBW
**You'll achieve more when you join Hang Seng Bank Limited.**
** Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited

Executive Customer Relationship Manager - Hang Seng Bank (HK)
Location:
Mongkok, Kowloon, HK
Brand: Hang Seng Bank
Area of Interest: Branch and Retail Banking
Closing Date: Office Worker
Date: 4 Jul 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
**A Career with Hang Seng Bank**
Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 255 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.
Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management.
**Retail Distribution**
Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 170 branches and automated banking centres, including over 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population, offering an extensive range of products.
We are currently seeking a high caliber professional to join our team as **Executive Customer Relationship Manager.**
**Principal responsibilities**
+ Provide financial planning services to high-net-worth customers
+ Provide personalised service for this segment of customers to build and maintain good relationships
+ Promote investment, insurance and banking products for optimising new business opportunities
+ Assist the team head in providing coaching to Relationship Managers
+ Manage operational risk and observe the relevant policies /guidelines and compliance requirements
**Requirements**
+ University degree in a related discipline OR professional qualifications such as CFA, CFP or CFMP is preferred
+ Passes in the Insurance Intermediaries Qualifying Examinations / Hong Kong Securities Institute Licensing Examinations
+ Holder of HKIB Associate Retail Wealth Professional (ARWP) or Certified Retail Wealth Professional (CRWP) is preferred
+ Fulfilment of the competency requirements to carry out relevant regulated activities as defined under the Securities and Futures Ordinance
+ Minimum of five years' experience in selling investment, insurance and banking products
+ Strong sales and customer orientation, with good communication and interpersonal skills
+ Strong self-motivation and ability to work under pressure
+ Proficiency in both English and Chinese, with proficiency in Putonghua an advantage
+ High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
**The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to** Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks ( **.**
**You'll achieve more when you join Hang Seng Bank Limited.**
** Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited

Customer Relationship Manager (Cross-boundary) - Hang Seng Bank (HK)
Location:
Central, Hong Kong Island, HK
Brand: Hang Seng Bank
Area of Interest: Branch and Retail Banking
Closing Date: Hybrid Worker
Date: 4 Jul 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
**Retail Distribution**
Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 255 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers. Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management.
We are currently seeking a high caliber professional to join our team as **Customer Relationship Manager (Cross-boundary)**
**Principal responsibilities**
+ Provide financial planning services to high-net-worth, mainlander and offshore customers
+ Provide personalized service for these segment customers to build and maintain good relationships
+ Promote investment, insurance and banking products for optimizing new business opportunities
+ Manage operational risk and observe the relevant policies /guidelines and compliance requirements
**Requirements:**
+ University level education is an advantage OR
+ HKCEE / HKDSE (with at least passes in Chinese and Mathematics OR English and Mathematics at Grade E / Level 2 / "Attained" or above) plus relevant work experience
+ Passes in the Insurance Intermediaries Qualifying Examinations / Hong Kong Securities Institute Licensing Examinations
+ Fulfilment of the competency requirements to carry out relevant regulated activities as defined under the Securities and Futures Ordinance
+ Minimum of two years' experience in selling investment, insurance and banking products
+ Experience in handling offshore and mainlander segment will be an advantage
+ Strong sales and customer orientation, with good communication and interpersonal skills
+ Strong self-motivation and ability to work under pressure
+ High proficiency in Mandarin is a MUST. Good command of Cantonese and English is an advantage
+ Holder of HKIB Associate Retail Wealth Professional (ARWP) or Certified Retail Wealth Professional (CRWP) is preferred\
**The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to** Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks ( **.**
**You'll achieve more when you join Hang Seng Bank Limited.**
** Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited

Relationship Manager (Customer Contact Centre) - Hang Seng Bank (HK)
Location:
Mongkok, Kowloon, HK
Brand: Hang Seng Bank
Area of Interest: Branch and Retail Banking
Closing Date: Office Worker
Date: 10 Jun 2026
**Job description**
**A Career with Hang Seng Bank**
If you're looking for a role where you can continue to make an impression, take the next step at Hang Seng where your contributions will always be valued.
**Customer Contact Centre**
Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.
We are currently seeking high caliber professionals to join our Relationship Management Team (RM) as **Customer** **Relationship Manager focused on wealth outreach, reporting to Manager, Relationship Management** .
Our employees are the most valuable resources in the bank. We are committed to providing you with the optimal workplace experience. Here is a taste of what we have on offer:
+ Competitive basic salary
+ Comprehensive healthcare insurance for you and your eligible family members
+ Retirement benefit scheme with employer contributions
+ Employee Share Purchase Plan
+ Work-life balance, including 24 days of paid annual leave plus other categories of leave entitlements, e.g. birthday, marriage, maternity and paternity, study and volunteer work
+ Preferential interest rate for a staff housing loan of up to 100% of the property valuation or purchase price
+ Recognized corporate training and development programs
+ Progressive career advancement opportunities
**Principal responsibilities:**
+ Manage relationship with our Prestige clients
+ Conduct outreach to various branches to facilitate customer meetings
+ Acquire, develop and retain relationships with a portfolio of Prestige clients
+ Help clients to articulate their needs, and deliver to exceed client expectations
+ Know clients on a personal and professional level to understand their short and long term financial goals
+ Provide financial advice which leads to highly individualized strategies aimed at wealth creation and capital preservation
+ Achieve agreed key performance indicator objectives and profit growth through the development of existing and new Prestige client relationships
+ Increase client loyalty by meeting their needs either directly or through effective and proactive collaboration with other internal business partners
+ Develop Prestige team culture and build a strong sense of team spirit to increase the team loyalty to the Bank
+ Understand and adhere to compliance
+ Maintain the levels of operational integrity required by HASE and adhere to the Business Principles and Values of HASE
**Requirements:**
+ University level education, preferably in finance, business or a related discipline
+ Passes in IIQE (Paper 1, 2, 3) and HKSI (Paper 1,7,8)
+ Proven experience in client facing environment, with excellent relationship building capability
+ Candidates with sales or customer service experience from other industries are welcome
+ Strong sales and customer orientation, with good communication and interpersonal skills
+ High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
+ Good understanding and strong interest of the financial markets
+ Mature and independent mindset, able to work effectively under pressure
+ Strong commercial orientation with acute interpersonal skills
+ Fluency in Cantonese and English, with additional languages is an advantage
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks ( .
**You'll achieve more when you join Hang Seng Bank Limited.**
** Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited

Account Strategist, Engage, Google Customer Solutions (English, Cantonese)
_corporate_fare_ Google _place_ Hong Kong
**Early**
Experience completing work as directed, and collaborating with teammates; developing knowledge of relevant concepts and processes.
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 2 years of experience in advertising, sales, marketing, consulting, or media.
+ Ability to communicate in Cantonese and English fluently to support client relationship management.
**Preferred qualifications:**
+ Experience in advertising, media account management, and achieving quotas to drive client growth.
+ Ability to assess and solve client needs through effective questioning, objection handling and engaging promotion.
+ Ability to use investigative skills to leverage data to uncover insights to support proposals and analyze impact.
+ Ability to manage multiple projects while paying attention to detail and working individually and with others.
+ Excellent presentation and communication skills with peers, management, cross-functional teams and clients.
**About the job**
Businesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
As an Account Strategist, you will provide quality client service, research and market analysis. You will anticipate decisions, uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. You will set the direction and the strategy for how their advertising can reach thousands of users. You will set a strategy for how their products and services can reach users. You will work as part of a team and use your creativity to grow and transform the business.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers.and we have fun doing it.
**Responsibilities**
+ Manage a portfolio of medium size businesses by understanding growth drivers, identifying opportunity for growth, managing risks and creating plans for achievement.
+ Collaborate within the sales team, align workflow among team members to execute on a plan and ensure accountability to meet or exceed goals while delivering outstanding customer experience.
+ Improve customer relationships and share performance-enhancing suggestions. Conduct outbound calls to establish relationships and work with existing clients to generate growth and improved client success.
+ Identify key client stakeholders to support Customer Business Objectives and annual digital marketing plans.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy ( ,Know your rights: workplace discrimination is illegal ( ,Belonging at Google ( , andHow we hire ( .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form ( .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:

At **Citi** , we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.
**Shape your Career with Citi**
**Citi Private Bank (CPB)** is dedicated to serving the world's wealthiest individuals and their families. From 52 locations across 20 countries, we offer our services to more than 14,000 ultra-high net worth clients from nearly 100 nations. Our clients include entrepreneurs, business leaders, executives, their heirs and families, whom we offer customized services to help protect and responsibly grow their wealth. Our unique approach focuses on fewer, larger and more sophisticated clients with an average net worth above $100 million.
We're currently looking for a high caliber professional to join our team as **Officer, Private Bank Know Your Customer Client Onboarding Intermediate Analyst -** **Hybrid** (Internal Job Title: Client Onboarding Intermediate Analyst - C11) based in Hong Kong. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
+ Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
+ We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That's why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
+ We empower our employees to manage their financial well-being and help them plan for the future.
+ Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
+ We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
+ We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.
**In this role, you're expected to:**
+ Responsible to perform independent Client Onboarding KYC due diligence functions of new and existing clients across a variety of teams including private bankers, operations and compliance. Our ultimate goal is to exceed our clients' expectations by constantly innovating to improve the onboarding and account opening processes.
+ To review clients' profiles and work with banker team to fulfill onboarding requirement, full compliance of Bank's AML/KYC standards, local laws and regulations.
+ Perform Client Name Screening disposition, Sanctions review and Enhanced Due Diligence.
+ Identify and highlight suspicious money laundering activities, deficiencies and other non-compliance issues to management.
+ Liaise with downstream partners until requests are completed and maintain constant communication with banking team partners
+ Ensure all documentation received is current, accurate and complete.
+ Partner with KnowYourClient (KYC) Quality Assurance Team, the Account Opening division, and other business control partners to ensure expedient, efficient and seamless processing
+ Provide the highest level of customer service and teamwork to Banking teams and other internal partners
+ Continuously innovate by analyzing our onboarding processes and systems to ensure we are as efficient and effective as possible
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
+ Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Demonstrates high level of diligence, motivation and organizational skills.
**As a successful candidate, you'd ideally have the following skills and exposure:**
+ 5 -8 years relevant KYC/AML/CDD experience in the Private bank sector
+ Demonstrated interpersonal skills, pro-active team player but also able to work independently, with strong written and verbal communication skills
+ Ability to manage multiple stakeholders across levels, businesses, and geographies
+ Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment
+ Capable of multitasking and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile
+ Proficient in handling urgent and escalation cases and manage internal team expectations
+ Proficient in Microsoft Office Applications
+ Consistently demonstrates clear and concise written and verbal communication skills
+ Bachelor's/University degree or equivalent experience
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
**Take the next step in your career, apply for this role at Citi today**
_ Family Group:**
Private Client Coverage
---
**Job Family:**
Client Onboarding
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.
Shape your Career with Citi
Citi Global Wealth (CGW) brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.
Citigold clients have a dedicated team, complimentary financial planning, world-class investing capabilities, preferred pricing on select products and exclusive travel and lifestyle benefits. Citigold Private Client (CPC), the highest tier of banking at Citibank, is for clients with more than $1 million and offers an elevated financial relationship with a higher level of service and wealth management.
We're currently looking for a high caliber professional to join our team as Officer, Client Service Specialist, - Onsite (Internal Job Title: Client Service Specialist - C05) based in Hong Kong. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
+ Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
+ We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That's why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
+ We empower our employees to manage their financial well-being and help them plan for the future.
+ Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
+ We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
+ We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.
**In this role, you're expected to:**
The Service Specialist ensures an excellent level of customer service in order to achieve their full satisfaction, managing the resources of the Branch, seeking to generate from the arrival of the client to the branch "Exceptional Experiences".
+ Coordinate the application of the Attention and Operation Model in Branch
+ Promote the products / Services of the Institution in the clients' yard and intensify with the clients the promotion to make the use of self-service means.
+ Coordinate adequately the material resources and the employees of the Branch.
+ Efficiently contribute with the control and security functions with the personnel designated as responsible for this function.
+ Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
+ Perform efficient and accurate banking transactions including, managing cash supply for the branch, processing incoming/outgoing cash deposits
**As a successful candidate, you'd ideally have the following skills and exposure:**
+ Bachelor's/University degree or equivalent experience
+ Experience in customer service, sales and/or referencing in branches
+ Consistently demonstrates clear and concise written and verbal communication
+ Able to build connection between our digital platform and our clients
+ Remodeling our clients banking behavior in embracing digitization
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today
Family Group:**
Private Client Coverage
---
**Job Family:**
Client Services
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

**Who We Are**
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
**The Role**
Are you ready to redefine what's possible for Kyndryl's most significant customers? In this high-impact leadership role, you are the strategic architect of the relationship. You don't just manage accounts; you revolutionize them. By building deep, trusted connections with C-suite executives, you bring the full power of Kyndryl's global expertise to the table to solve complex business challenges.
Join us at a unique time in our history where you can shape how our consulting practice operates today and evolves for the future.
What you will do
Drive Growth and Profitability
-Be a strategic mastermind: Develop and execute cutting-edge account strategies to grow and retain Kyndryl's most valuable accounts.
-Proactively expand scope: Generate new opportunities and expand existing work into larger scopes and new capabilities.
-Maximize renewals: Focus on selling new offerings while minimizing erosion to ensure our largest accounts flourish.
-Own the P&L: Take full charge of the account P&L, ensuring customer satisfaction, integrity and account compliance.
Build Strategic Connections
-Cultivate executive alliances: Create, maintain, and develop deep connections with top-level decision-makers.
-Orchestrate the team: Collaborate with sales team members to ensure a seamless management process from prospecting to closing.
-Partner for scale: Build a strong go-to-market pipeline with partners to join forces and conquer new deals.
-Lead with industry expertise: Use your knowledge of external best practices to provide innovative solutions that position Kyndryl as a leader.
Deliver Excellence
-Deliver tailor-made solutions: Identify and qualify new opportunities to deliver bespoke services that cater to the unique needs of each customer.
-Maintain a stellar reputation: Go above and beyond to ensure account excellence and maintain total integrity in everything you do.
-Shape the future: Use your creativity and expertise to transform the future of account management.
**Who You Are**
Required skills and experience
-8 years of sales experiences (including at least 2 years of selling services ) on semi-government industries including HKAA, HKMA, HKHA, Immigration, CPA, CLP, MTR etc.with good sales performance and C-level relationships; -Familiar and have connections with the local Chinese Technology ecosystem in Hong Kong
-Experience running account P&L
-Deep knowledge of business and technology trends and industry best practices
-Experience managing sales process end-to-end
-Proven experience with revenue growth, cost, profitability, trends, and risks
-Open minded and empathetic approach in relationships with customers
Preferred skills and experience
-Bachelor's degree or Master's degree
-Sales experience in technical solutions
**Being You**
The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
**What You Can Expect**
Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
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**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director, Account Management
The role of Account Manager, Key Relationships is a key position within the Global Key Relationship team at Mastercard that will be a great career opportunity specifically for a banking, finance and payments industry professional with strong track records in relationship management, business development and sales.
- Reporting to the Senior Account Lead, Key Relationships for Asia Pacific Middle East & Africa (APMEA) region, this role offers a unique opportunity to manage all aspects of the Mastercard relationship primarily with business units of Global Customer Banks in APMEA
- Based in Hong Kong, the role will require to support team members as business needs demand.
- The position requires a self-motivated, commercially pragmatic, business development person with singular focus on delivery of sales pipeline with strong relationship and management and influencing skills to partner with Mastercard's cross functional and country business teams to create and implement impactful card and payments programs for Global Customer Banks that drive Mastercard and bank business.
- The ideal candidate must possess solid payments industry experience in the APMEA region, preferably gained in product management with a bank on both the payment cards and the transaction banking side and with the ability to work across multiple disciplines, functions and cultures. Customer facing and/or institutional sales and business development experience is desirable.
- Strategic vision and the ability to think quickly with an eye to creating differential advantage for Global Customer Banks whilst balancing the interests of MasterCard will be essential to success in this role.
Key responsibilities:
1. To partner with Mastercard colleagues and Global Customer Banks teams(Consumer Banking and Wholesale banking) to create programs that contribute competitive advantage and business growth for both Bank and MasterCard in the APMEA region, subsequently contributing to the delivery the APMEA revenue plan for MasterCard.
2. To utilize industry and customer knowledge to seek out new business opportunities in the market across all product lines and segments including new vistas of payment opportunities.
3. To work closely with other key relationship team members in APMEA, to identify new opportunities for the Global Customers' cards & payments businesses in all product segments, as well as driving core Global Customer Banks portfolio performance at a Southeast Asia regional level.
4. To design compelling, differentiated and relevant programs that leverage Mastercard's systems, intellectual property, marketing programs and commercial assets and give the Global Customers a competitive advantage in the marketplace and drive revenue growth for the accounts.
Key Result Areas:
- Coordinate and drive delivery against all sales pipeline projects generated across all regions within APMEA to ensure MC commitments to the customer organization are delivered to specified timelines and agreed standards.
- Identify opportunities for improving efficiency and effectiveness of business development channels.
- Ensuring that Global Customer Banks has the necessary support as well as focus in the development of appropriate marketing and sales support materials, acquisition plans, product briefings and sales training for all new initiatives with the bank.
- Identify and structure opportunities to support Global Customer Banks's global programs through joint business, product, marketing and program initiatives utilizing MasterCard assets as appropriate
Required Experience:
- Minimum Bachelors degree required, advance degree/MBA preferred
- Extensive knowledge of the payments industry across multiple product lines. Candidate should possess a very high order of execution skills to synthesize Customer and MasterCard priorities, develop course of action and deliver results.
- At least 10 years of debit and/or credit products experience either at a financial institution, processor and/or payments company, or network preferably in product management or development capacity or similar business with in-depth exposure to credit cards.
- Extensive business development as well as product/ or marketing experience within financial services and should demonstrate an aptitude to work and influence across functions/disciplines (marketing, operations, technology, risk etc).
- Excellent communication skills including presentations to senior management and the ability to translate Mastercard's strategies and business goals.
- Detailed understanding of payment products including metrics from the industry level to the individual program P&L level.
- Fluent in English and Cantonese
- Ability to integrate knowledge and influence across a highly matrixed organization (e.g. operations, marketing, e-business, etc.).
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.