What Food Service Manager Jobs are in Hong Kong?
Showing 212 Food Service Manager jobs in Hong Kong
Job Description
**Build a career with confidence**
Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
**About the role**
**Key Responsibilities:**
-Lead, coach, and develop a team of centrifugal chiller service mechanics and engineers.
-Allocate workforce for maintenance, troubleshooting, overhauls, and emergency service tasks.
-Perform performance reviews, technical competency assessments, and workforce planning.
-Oversee daily operations including job assignment, scheduling, workflow optimization, and resource allocation.
-Ensure service delivery meets contractual obligations and internal KPIs.
-Review and approve service reports, commissioning documents, and maintenance records.
-Provide technical guidance on centrifugal chiller systems, including fault diagnostics, teardown/overhaul processes, and optimization.
-Support root-cause analysis and lead resolution of complex or escalated technical issues.
-Conduct service reviews and drive customer satisfaction improvements.
-Manage team budget, cost control, inventory usage, and productivity.
-Ensure accurate service quotations, variation orders, and billing documentation.
-Support revenue growth through service contract renewals, retrofits, and repair/replacement projects.
-Enforce company safety guidelines and regulatory compliance (EH&S).
-Conduct safety briefings, toolbox meetings, and audits.
-Ensure timely reporting of incidents and implementation of corrective actions
**Requirements**
Bachelor's degree in Mechanical Engineering, Electrical Engineering, or related field.
Minimum **8-12 years** of experience in HVAC service, with **at least 3-5 years** in a supervisory or managerial role.
Proven hands-on experience with **centrifugal chiller systems** (water‑cooled chillers), including maintenance, troubleshooting, and overhauls.
Strong technical expertise in **centrifugal chillers** , including compressors, lubrication systems, purge systems, controls, and system optimization.
Solid understanding of chiller teardown, overhaul processes, commissioning, and performance testing.
Ability to lead **root-cause analysis** and resolve complex or escalated technical issues.
Familiar with service documentation, maintenance records, commissioning reports, and technical compliance requirements.
Demonstrated capability to **lead, coach, and develop technical teams** (mechanics and service engineers).
Ability to conduct performance reviews, technical assessments, and skill development planning.
Strong customer-facing skills with experience managing service reviews and long-term customer relationships.
Strong commitment to EH&S, safety leadership, and regulatory compliance.
Ability to support service revenue growth through contract renewals, retrofits, and repair/replacement opportunities.
**Our commitment to you**
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is _The Carrier Way_ .
Join us and make a difference.
**Apply Now!**
**Carrier is An Equal** **Opportunity/Affirmative** **Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**
**Job Applicant's Privacy Notice:**
Click on this link ( to read the Job Applicant's Privacy Notice
Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
**About the role**
**Key Responsibilities:**
-Lead, coach, and develop a team of centrifugal chiller service mechanics and engineers.
-Allocate workforce for maintenance, troubleshooting, overhauls, and emergency service tasks.
-Perform performance reviews, technical competency assessments, and workforce planning.
-Oversee daily operations including job assignment, scheduling, workflow optimization, and resource allocation.
-Ensure service delivery meets contractual obligations and internal KPIs.
-Review and approve service reports, commissioning documents, and maintenance records.
-Provide technical guidance on centrifugal chiller systems, including fault diagnostics, teardown/overhaul processes, and optimization.
-Support root-cause analysis and lead resolution of complex or escalated technical issues.
-Conduct service reviews and drive customer satisfaction improvements.
-Manage team budget, cost control, inventory usage, and productivity.
-Ensure accurate service quotations, variation orders, and billing documentation.
-Support revenue growth through service contract renewals, retrofits, and repair/replacement projects.
-Enforce company safety guidelines and regulatory compliance (EH&S).
-Conduct safety briefings, toolbox meetings, and audits.
-Ensure timely reporting of incidents and implementation of corrective actions
**Requirements**
Bachelor's degree in Mechanical Engineering, Electrical Engineering, or related field.
Minimum **8-12 years** of experience in HVAC service, with **at least 3-5 years** in a supervisory or managerial role.
Proven hands-on experience with **centrifugal chiller systems** (water‑cooled chillers), including maintenance, troubleshooting, and overhauls.
Strong technical expertise in **centrifugal chillers** , including compressors, lubrication systems, purge systems, controls, and system optimization.
Solid understanding of chiller teardown, overhaul processes, commissioning, and performance testing.
Ability to lead **root-cause analysis** and resolve complex or escalated technical issues.
Familiar with service documentation, maintenance records, commissioning reports, and technical compliance requirements.
Demonstrated capability to **lead, coach, and develop technical teams** (mechanics and service engineers).
Ability to conduct performance reviews, technical assessments, and skill development planning.
Strong customer-facing skills with experience managing service reviews and long-term customer relationships.
Strong commitment to EH&S, safety leadership, and regulatory compliance.
Ability to support service revenue growth through contract renewals, retrofits, and repair/replacement opportunities.
**Our commitment to you**
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is _The Carrier Way_ .
Join us and make a difference.
**Apply Now!**
**Carrier is An Equal** **Opportunity/Affirmative** **Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**
**Job Applicant's Privacy Notice:**
Click on this link ( to read the Job Applicant's Privacy Notice
Is this job a match or a miss?
Apply Now
0
Job Description
**Job Identification:**
**Job Category:** Catering and Event Services
**Job Schedule:** Full time
**Exceptional Hospitality Starts with You**
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! You are responsible for overseeing the planning, organization, and execution of events at the hotel, working closely with clients, vendors, and internal teams to ensure all aspects of the event run smoothly. As a **Event Sales / Services Manager** , you're not just overseeing the execution of events at the hotel - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
+ **Event Planning & Execution:** Organize and manage events of various scales from concept to completion.
+ **Vendor Coordination:** Liaise with caterers, decorators, AV teams, and other vendors to ensure quality service.
+ **Client Service:** Deliver exceptional guest experiences and address client needs promptly.
+ **Budget Oversight:** Manage event budgets, control costs, and negotiate vendor contracts.
+ **Marketing & Promotion:** Develop strategies to promote events and maximize attendance.
+ **Team Leadership:** Supervise and support event staff, including scheduling and training.
+ **Logistics Management:** Coordinate transportation, accommodations, and on-site operations.
+ **Compliance & Safety:** Ensure adherence to legal, safety, and brand standards (e.g., Hilton EventReady with CleanStay and Hilton EventReady Hybrid Solutions programmes).
+ **Performance Review:** Monitor event outcomes and implement improvements.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of **Hospitality** . Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership** . A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now** , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
+ At least 3 years of experience in event planning or hospitality logistics experience in a hotel catering/events sales role preferred.
+ Familiarity with hotel systems (e.g., Delphi, Salesforce, OnQ, Market Planner).
+ Strong leadership, communication, and problem-solving skills.
+ Excellent organizational and time management abilities.
+ Able to work a flexible schedule, including nights, weekends, and holidays.
+ Multi-linguistic skill is a plus.
**Join an Award-Winning Workplace Culture**
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ( , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog ( to see why we're more than a great place to stay-we're a great place to work.
**Job Category:** Catering and Event Services
**Job Schedule:** Full time
**Exceptional Hospitality Starts with You**
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! You are responsible for overseeing the planning, organization, and execution of events at the hotel, working closely with clients, vendors, and internal teams to ensure all aspects of the event run smoothly. As a **Event Sales / Services Manager** , you're not just overseeing the execution of events at the hotel - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
+ **Event Planning & Execution:** Organize and manage events of various scales from concept to completion.
+ **Vendor Coordination:** Liaise with caterers, decorators, AV teams, and other vendors to ensure quality service.
+ **Client Service:** Deliver exceptional guest experiences and address client needs promptly.
+ **Budget Oversight:** Manage event budgets, control costs, and negotiate vendor contracts.
+ **Marketing & Promotion:** Develop strategies to promote events and maximize attendance.
+ **Team Leadership:** Supervise and support event staff, including scheduling and training.
+ **Logistics Management:** Coordinate transportation, accommodations, and on-site operations.
+ **Compliance & Safety:** Ensure adherence to legal, safety, and brand standards (e.g., Hilton EventReady with CleanStay and Hilton EventReady Hybrid Solutions programmes).
+ **Performance Review:** Monitor event outcomes and implement improvements.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of **Hospitality** . Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership** . A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now** , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
+ At least 3 years of experience in event planning or hospitality logistics experience in a hotel catering/events sales role preferred.
+ Familiarity with hotel systems (e.g., Delphi, Salesforce, OnQ, Market Planner).
+ Strong leadership, communication, and problem-solving skills.
+ Excellent organizational and time management abilities.
+ Able to work a flexible schedule, including nights, weekends, and holidays.
+ Multi-linguistic skill is a plus.
**Join an Award-Winning Workplace Culture**
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ( , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog ( to see why we're more than a great place to stay-we're a great place to work.
Is this job a match or a miss?
Apply Now
1
Job Description
Customer Service Manager I
Location:
Kowloon City, Kowloon, HK
Brand: HSBC
Area of Interest:
Closing Date: Office Worker
Date: 22 Jul 2026
**Job description**
**GCB 6**
**Principal Responsibilities**
+ Ensure smooth branch operation and achieve satisfactory audit rating through meeting all internal and external requirements of control and service standard
+ Supervise the branch's performance and make changes if necessary
+ Handle the platform and counter focus and ensuring that customers are receiving high levels of customer service
+ Be responsible for mentoring staff to consider customers current and future circumstances and to maintain a focus on operational integrity
+ Identify coaching and training needs, suggesting different approaches and monitoring success
+ Ensure all customer interfacing jobs are resourced by appropriately trained staff
+ Collaborate amongst streams at branch to deliver branch goal
+ Proactively instil HSBC core values and business principles
Qualifications
+ Possess proven customer service and branch operations experience
+ Totally customer focused mindset and good commercial orientation
+ High degree of personal drive and resilience
+ Possess Investment and Insurance licenses
+ Good written and verbal communication skills, proficient in English and Cantonese and Putonghua
**You'll achieve more at HSBC.**
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by **The Hongkong and Shanghai Banking Corporation Limited.**
\#DISTRIBUTION2026
Location:
Kowloon City, Kowloon, HK
Brand: HSBC
Area of Interest:
Closing Date: Office Worker
Date: 22 Jul 2026
**Job description**
**GCB 6**
**Principal Responsibilities**
+ Ensure smooth branch operation and achieve satisfactory audit rating through meeting all internal and external requirements of control and service standard
+ Supervise the branch's performance and make changes if necessary
+ Handle the platform and counter focus and ensuring that customers are receiving high levels of customer service
+ Be responsible for mentoring staff to consider customers current and future circumstances and to maintain a focus on operational integrity
+ Identify coaching and training needs, suggesting different approaches and monitoring success
+ Ensure all customer interfacing jobs are resourced by appropriately trained staff
+ Collaborate amongst streams at branch to deliver branch goal
+ Proactively instil HSBC core values and business principles
Qualifications
+ Possess proven customer service and branch operations experience
+ Totally customer focused mindset and good commercial orientation
+ High degree of personal drive and resilience
+ Possess Investment and Insurance licenses
+ Good written and verbal communication skills, proficient in English and Cantonese and Putonghua
**You'll achieve more at HSBC.**
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by **The Hongkong and Shanghai Banking Corporation Limited.**
\#DISTRIBUTION2026
Is this job a match or a miss?
Apply Now
2
Investment Services Manager (Securities Services) - Hang Seng Bank (HK)
Central
HSBC
Posted 1 day ago
Job Viewed
Job Description
Investment Services Manager (Securities Services) - Hang Seng Bank (HK)
Location:
Central, Hong Kong Island, HK
Brand: Hang Seng Bank
Area of Interest: Asset and Wealth Management
Closing Date: Office Worker
Date: 10 Jul 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
**Investments and Wealth Solutions**
Hang Seng's Investments and Wealth Solutions offers a full spectrum of wealth products and services to our Retail Banking and Wealth (RBW) customers, from high-net-worth to mass segments across channels to capture opportunity under different market scenarios. We play a distributor role to source investment and insurance products from service providers, manage the product due diligence and onboarding, as well as client journey design and implementation. We distribute investment funds managed by top tier fund managers covering different types of funds, across regions and asset classes. A wide range of structured products with underlying linked to equities, FX rates, interest rates, investment funds, etc. are offered for investors to pursue different investment objectives. We also offer fixed income instruments and certificates of deposit to customers who look for regular coupon payment. Besides, we have securities services covering exchange traded equities in local and overseas markets offered through a wide variety of trading channels. Margin trading services covering FX and securities, and investment financing service provides extra liquidity and purchasing power to cater for investment needs from sophisticated investors.
We are currently seeking a high caliber professional to join our team as **Investment Services Manager (Securities Services)** .
**Principal Responsibilities**
+ Drive the design and manage product platforms so that it offers strong value propositions to securities customers.
+ Articulate the product vision of what is to be built and convey the vision to Agile software development team.
+ Propose and drive the delivery of initiatives to support securities business and to offer quality customer journey.
+ Ensure compliance obligations for the Group and relevant regulatory authorities are fulfilled, be familiar with relevant regulatory requirements.
+ Propose and drive the delivery to support securities business and to offer quality customer journey over all channels.
+ Work closely with business stakeholders, resolving conflicting stakeholder priorities.
+ Keep abreast of related industry trends, distilling this knowledge and sharing with the wider team.
**Requirements**
+ Degree in business management, information system or related discipline.
+ Preferred IT, securities brokerage and investment knowledge and background.
+ Great sense of ownership and service mindset to ensure efficient and effective customer service and experiences.
+ Leadership quality in handling conflicts and decision making.
+ Quick learner to grasp the evolving business need and be a team player to seek various team support within bank.
+ Strong self-motivation and able to work independently under pressure.
+ Proficient in English, Cantonese and Mandarin.
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Hong Kong Monetary Authority - Mandatory Reference Checking Scheme ( .
**You'll achieve more when you join Hang Seng Bank Limited.**
** Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited
Location:
Central, Hong Kong Island, HK
Brand: Hang Seng Bank
Area of Interest: Asset and Wealth Management
Closing Date: Office Worker
Date: 10 Jul 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
**Investments and Wealth Solutions**
Hang Seng's Investments and Wealth Solutions offers a full spectrum of wealth products and services to our Retail Banking and Wealth (RBW) customers, from high-net-worth to mass segments across channels to capture opportunity under different market scenarios. We play a distributor role to source investment and insurance products from service providers, manage the product due diligence and onboarding, as well as client journey design and implementation. We distribute investment funds managed by top tier fund managers covering different types of funds, across regions and asset classes. A wide range of structured products with underlying linked to equities, FX rates, interest rates, investment funds, etc. are offered for investors to pursue different investment objectives. We also offer fixed income instruments and certificates of deposit to customers who look for regular coupon payment. Besides, we have securities services covering exchange traded equities in local and overseas markets offered through a wide variety of trading channels. Margin trading services covering FX and securities, and investment financing service provides extra liquidity and purchasing power to cater for investment needs from sophisticated investors.
We are currently seeking a high caliber professional to join our team as **Investment Services Manager (Securities Services)** .
**Principal Responsibilities**
+ Drive the design and manage product platforms so that it offers strong value propositions to securities customers.
+ Articulate the product vision of what is to be built and convey the vision to Agile software development team.
+ Propose and drive the delivery of initiatives to support securities business and to offer quality customer journey.
+ Ensure compliance obligations for the Group and relevant regulatory authorities are fulfilled, be familiar with relevant regulatory requirements.
+ Propose and drive the delivery to support securities business and to offer quality customer journey over all channels.
+ Work closely with business stakeholders, resolving conflicting stakeholder priorities.
+ Keep abreast of related industry trends, distilling this knowledge and sharing with the wider team.
**Requirements**
+ Degree in business management, information system or related discipline.
+ Preferred IT, securities brokerage and investment knowledge and background.
+ Great sense of ownership and service mindset to ensure efficient and effective customer service and experiences.
+ Leadership quality in handling conflicts and decision making.
+ Quick learner to grasp the evolving business need and be a team player to seek various team support within bank.
+ Strong self-motivation and able to work independently under pressure.
+ Proficient in English, Cantonese and Mandarin.
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Hong Kong Monetary Authority - Mandatory Reference Checking Scheme ( .
**You'll achieve more when you join Hang Seng Bank Limited.**
** Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited
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3
Job Description
Service Manager Team Lead, Global Private Banking
Location:
Central, Hong Kong Island, HK
Brand: HSBC
Area of Interest:
Closing Date:
Date: 8 Jul 2026
**Job description**
We are currently seeking a high calibre professional to join our team as a **Service Manager Team Lead, Global Private Banking**
**In this role you will:**
+ To lead Service Manager (SMO), Global Private Banking team to provide excellent service and support to Private Banking Relationship Manager (PBRM)
+ To lead and drive SMO team on transaction banking business, building, and maintaining relationships with clients based on credibility, reliability, and personal interest
+ To lead and drive SMO team to identify wealth opportunities and refer business to PBRM as appropriate
+ To ensure excellent level of customer service with exceeding client expectations delivery
+ To comply with all regulations, operation guidelines and managing financial crime risk
**To be successful you will need:**
+ With years of frontline sales experience in financial services, equivalent relationship management experience in managing high net worth client portfolios is preferred
+ Proven years sales supervisory experience in management capacity with outstanding track record
+ Possess good knowledge of all wealth management products including insurance and investment with an expertise in financial planning and customer portfolio management
+ Be ambitious about providing the highest standards of delivery to colleagues and clients
+ Required insurance and investment licenses holder
+ Strong selling and presentation skills, leadership, people management/coaching skills, excellent interpersonal ad communication skills
+ Fluent in both English and Cantonese, with knowledge in Putonghua is preferred
The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
**You'll achieve more when you join HSBC.**
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by **The Hongkong and Shanghai Banking Corporation Limited**
Location:
Central, Hong Kong Island, HK
Brand: HSBC
Area of Interest:
Closing Date:
Date: 8 Jul 2026
**Job description**
We are currently seeking a high calibre professional to join our team as a **Service Manager Team Lead, Global Private Banking**
**In this role you will:**
+ To lead Service Manager (SMO), Global Private Banking team to provide excellent service and support to Private Banking Relationship Manager (PBRM)
+ To lead and drive SMO team on transaction banking business, building, and maintaining relationships with clients based on credibility, reliability, and personal interest
+ To lead and drive SMO team to identify wealth opportunities and refer business to PBRM as appropriate
+ To ensure excellent level of customer service with exceeding client expectations delivery
+ To comply with all regulations, operation guidelines and managing financial crime risk
**To be successful you will need:**
+ With years of frontline sales experience in financial services, equivalent relationship management experience in managing high net worth client portfolios is preferred
+ Proven years sales supervisory experience in management capacity with outstanding track record
+ Possess good knowledge of all wealth management products including insurance and investment with an expertise in financial planning and customer portfolio management
+ Be ambitious about providing the highest standards of delivery to colleagues and clients
+ Required insurance and investment licenses holder
+ Strong selling and presentation skills, leadership, people management/coaching skills, excellent interpersonal ad communication skills
+ Fluent in both English and Cantonese, with knowledge in Putonghua is preferred
The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
**You'll achieve more when you join HSBC.**
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by **The Hongkong and Shanghai Banking Corporation Limited**
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Apply Now
4
Job Description
Policy Servicing Manager is responsible to provide professional policy servicing support to ensure premium financing arrangement and after sales services can be completed effectively and efficiently
**Position Responsibilities:**
+ Handle undertaking/ assignment on policies with premium financing /pledging arrangement
+ Provide all-round support on after sales services (including policy services and claims) on all high net worth and premium financing policies
+ Facilitate the case issuance with new business team and cashier
+ Deal with banks in related to premium financing issues
+ Work with Legal department to come up the approved assignment document for various banks
+ Handle enquiries from business partners, both internal and external, provide proactive and timely follow-up
+ Prepare cash value letters, handle quarterly cash value statement and annual policy report
+ Maintain and build relationship with distribution channels, underwriters, actuarial, cashier, and L&C department, etc.
+ Share best practice from time to time, support training and briefing to business partners to share the policy servicing/ premium financing tips etc.
+ Assist in ad hoc projects and special arrangement e.g. jumbo cases, change of insured
**Required Qualifications:**
+ University graduate plus minimum 5 years of experience in life insurance, preferably in HNW segment
+ Experience in handling premium financing, trust/ PIC related business, and good understanding of HNW business model
+ High proficiency in reading and writing English
+ Good communication and presentation skill
+ Customer-orientated service
+ Strong sense of ownership and attention to details
+ Good command of spoken and written English and Chinese
+ Good PC skills including MS Word, Excel, and Power Point
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
**Position Responsibilities:**
+ Handle undertaking/ assignment on policies with premium financing /pledging arrangement
+ Provide all-round support on after sales services (including policy services and claims) on all high net worth and premium financing policies
+ Facilitate the case issuance with new business team and cashier
+ Deal with banks in related to premium financing issues
+ Work with Legal department to come up the approved assignment document for various banks
+ Handle enquiries from business partners, both internal and external, provide proactive and timely follow-up
+ Prepare cash value letters, handle quarterly cash value statement and annual policy report
+ Maintain and build relationship with distribution channels, underwriters, actuarial, cashier, and L&C department, etc.
+ Share best practice from time to time, support training and briefing to business partners to share the policy servicing/ premium financing tips etc.
+ Assist in ad hoc projects and special arrangement e.g. jumbo cases, change of insured
**Required Qualifications:**
+ University graduate plus minimum 5 years of experience in life insurance, preferably in HNW segment
+ Experience in handling premium financing, trust/ PIC related business, and good understanding of HNW business model
+ High proficiency in reading and writing English
+ Good communication and presentation skill
+ Customer-orientated service
+ Strong sense of ownership and attention to details
+ Good command of spoken and written English and Chinese
+ Good PC skills including MS Word, Excel, and Power Point
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
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5
Client Service Manager (CSM) - Corporate Trust Issuer Services
Central
HSBC
Posted 1 day ago
Job Viewed
Job Description
Client Service Manager (CSM) - Corporate Trust Issuer Services
Location:
Central, Hong Kong Island, HK
Brand: HSBC
Area of Interest:
Closing Date:
Date: 23 Jul 2026
**Job description**
**Responsibilities:**
Client Service Manager (CSM) - Corporate Trust Issuer Services (ISV)
+ This role requires delivering high quality Client Management performance to ensure a first-class service is delivered to our clients. It is also for a Modelling Specialist to provide senior analytical and data modelling support on the assets, liabilities and cash-flows of securitisation and loan transactions, where the Issuer Services business has been mandated to perform calculation and reporting obligations on behalf of the issuer, for investors.
+ The Client Service Manager (CSM) is the dedicated client advocate for ISV clients, ensuring they receive a consistently high standard of service across the Corporate Trust business. The CSM works closely with key internal stakeholders-such as Coverage Teams, DCM, Digital Asset, ECM and Structured Finance-to coordinate support and deliver seamless client outcomes. The role will also be focused around cash-flow modelling and reporting for a wide spectrum of securitisation asset classes (RMBS, CMBS, Auto Loans, BNPL, Consumer Loans, Leases, Receivables, Student Loans, Energy Receivables and Covered Bonds) and will include the modelling, set-up and delivery of: asset/portfolio data, payment priority waterfalls, structural deal mechanics, investor reporting, portfolio performance reporting and regulatory template reporting.
+ The CSM's coverage spans a broad range of Corporate Trust solutions, including bond transactions (for example structured and conventional standalone debt, large debt programmes, structured programmes and structure finance).
+ While operations are managed separately, CSM supports all other aspects of these products. A core responsibility is overseeing post-closing, day-to-day servicing of Corporate Trust transactions-particularly large conventional and structured debt programmes in Hong Kong and across Asia Pacific. This includes responding to client enquiries, managing consent and amendment requests, monitoring covenant submissions, and conducting periodic transaction reviews.
+ To deliver smooth end-to-end client experience, the CSM partners regularly with Bank Relationship Managers, Business Development, Transaction Management, Business Support and Operations during onboarding and throughout the client lifecycle, especially when issues arise. The CSM also acts as the primary escalation point for client-related matters within their assigned portfolio.
+ This role requires building and maintaining strong working relationships with clients, internal teams, partners and other offices to ensure issues are resolved promptly and to a satisfactory conclusion. The CSM is expected to take a proactive approach to client engagement, meeting clients regularly, identifying retention opportunities, and strengthening relationships with key market participants. The role also involves supporting a number of the department's latest technology solutions (client reporting portal, data modelling and report design software). There are also great opportunities to support and interact with a number of the Issuer Services teams (Client Services, Business Development, Transaction Management, Product and Technology).
**Requirements:**
+ A degree holder with significant banking experience with strong and sound product knowledge and experience of the corporate trust products or debt capital markets
+ Knowledge of trustees, paying agent, calculation agent, transfer agent, common depository and registrar is a plus.
+ Solid working knowledge in compliance issues.
+ Strong people skill and experience.
+ Proactive, self-motivated and able develop and motivate more junior team members.
+ Ability to work under pressure effectively and independently while managing multiple tasks.
+ Thorough understanding of industry standards and strong understanding of operational risk and best practices.
+ Team player, both internally and externally.
+ Willing to face challenges and accept additional responsibilities.
+ Excellent command of both written and spoken English; proficiency in Cantonese and Putonghua would be a definite advantage.
+ Excellent PC skills including proficiency in Microsoft Word and Excel.
+ Substantial experience in Corporate Trust/Issuer Services/Structured Finance business (or similar).
+ Good understanding of structured finance, securitisations (ABS/MBS) or loan products.
+ Advanced Excel skills, proficient in data manipulation.
+ Exceptional attention to detail.
**You'll achieve more when you join HSBC.**
is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Location:
Central, Hong Kong Island, HK
Brand: HSBC
Area of Interest:
Closing Date:
Date: 23 Jul 2026
**Job description**
**Responsibilities:**
Client Service Manager (CSM) - Corporate Trust Issuer Services (ISV)
+ This role requires delivering high quality Client Management performance to ensure a first-class service is delivered to our clients. It is also for a Modelling Specialist to provide senior analytical and data modelling support on the assets, liabilities and cash-flows of securitisation and loan transactions, where the Issuer Services business has been mandated to perform calculation and reporting obligations on behalf of the issuer, for investors.
+ The Client Service Manager (CSM) is the dedicated client advocate for ISV clients, ensuring they receive a consistently high standard of service across the Corporate Trust business. The CSM works closely with key internal stakeholders-such as Coverage Teams, DCM, Digital Asset, ECM and Structured Finance-to coordinate support and deliver seamless client outcomes. The role will also be focused around cash-flow modelling and reporting for a wide spectrum of securitisation asset classes (RMBS, CMBS, Auto Loans, BNPL, Consumer Loans, Leases, Receivables, Student Loans, Energy Receivables and Covered Bonds) and will include the modelling, set-up and delivery of: asset/portfolio data, payment priority waterfalls, structural deal mechanics, investor reporting, portfolio performance reporting and regulatory template reporting.
+ The CSM's coverage spans a broad range of Corporate Trust solutions, including bond transactions (for example structured and conventional standalone debt, large debt programmes, structured programmes and structure finance).
+ While operations are managed separately, CSM supports all other aspects of these products. A core responsibility is overseeing post-closing, day-to-day servicing of Corporate Trust transactions-particularly large conventional and structured debt programmes in Hong Kong and across Asia Pacific. This includes responding to client enquiries, managing consent and amendment requests, monitoring covenant submissions, and conducting periodic transaction reviews.
+ To deliver smooth end-to-end client experience, the CSM partners regularly with Bank Relationship Managers, Business Development, Transaction Management, Business Support and Operations during onboarding and throughout the client lifecycle, especially when issues arise. The CSM also acts as the primary escalation point for client-related matters within their assigned portfolio.
+ This role requires building and maintaining strong working relationships with clients, internal teams, partners and other offices to ensure issues are resolved promptly and to a satisfactory conclusion. The CSM is expected to take a proactive approach to client engagement, meeting clients regularly, identifying retention opportunities, and strengthening relationships with key market participants. The role also involves supporting a number of the department's latest technology solutions (client reporting portal, data modelling and report design software). There are also great opportunities to support and interact with a number of the Issuer Services teams (Client Services, Business Development, Transaction Management, Product and Technology).
**Requirements:**
+ A degree holder with significant banking experience with strong and sound product knowledge and experience of the corporate trust products or debt capital markets
+ Knowledge of trustees, paying agent, calculation agent, transfer agent, common depository and registrar is a plus.
+ Solid working knowledge in compliance issues.
+ Strong people skill and experience.
+ Proactive, self-motivated and able develop and motivate more junior team members.
+ Ability to work under pressure effectively and independently while managing multiple tasks.
+ Thorough understanding of industry standards and strong understanding of operational risk and best practices.
+ Team player, both internally and externally.
+ Willing to face challenges and accept additional responsibilities.
+ Excellent command of both written and spoken English; proficiency in Cantonese and Putonghua would be a definite advantage.
+ Excellent PC skills including proficiency in Microsoft Word and Excel.
+ Substantial experience in Corporate Trust/Issuer Services/Structured Finance business (or similar).
+ Good understanding of structured finance, securitisations (ABS/MBS) or loan products.
+ Advanced Excel skills, proficient in data manipulation.
+ Exceptional attention to detail.
**You'll achieve more when you join HSBC.**
is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Is this job a match or a miss?
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6
Assistant Client Service Manager - Private Banking Department - Hang Seng Bank (HK)
Central
HSBC
Posted 13 days ago
Job Viewed
Job Description
Assistant Client Service Manager - Private Banking Department - Hang Seng Bank (HK)
Location:
Central, Hong Kong Island, HK
Brand: Hang Seng Bank
Area of Interest: Private Banking
Closing Date: Office Worker
Date: 10 Jul 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a role where you can continue to make an impression, take the next step at Hang Seng where your contributions will always be valued.
**Private Banking and Trust Services** RBW
Hang Seng's Private Banking provides services for people who have successfully built their asset base and now want to place their wealth in the hands of experts who know how to nurture it.
Our banking services and products are bespoke, ranging from tailored investment advice and capital solutions to holistic health and personal protection and trustee services. Our team offers professional wealth management advice at both a local level and on a global scale.
Should you join our Private Banking business, you will focus on building close relationship with our high-net-worth customers, providing professional advice and premium service to them and contribute to the profitability of the Bank.
We are currently seeking a high caliber professional to join our department as **Assistant Client Service Manager** , reporting to Client Service Manager.
**Principal responsibilities:**
+ Provide comprehensive client support service to RMs in executing a broad range of banking and investment transactions for Private Banking clients.
+ Assist RMs preparing business credit application, financial review documentation and other client correspondence as and when required.
+ Maintain and strengthen relationships with high-net-worth clients, providing personalized service and support
+ Assist in the management of client accounts, ensuring accuracy in documentation and compliance with regulatory requirements.
+ Address client inquiries and resolve issues promptly, ensuring a high level of client satisfaction.
+ Work closely with business partners' inquiries promptly within reasonable time.
+ Facilitate the onboarding process for new clients, ensuring all necessary documentation and compliance checks are completed.
+ Manage the annual processes (e.g. CRS/FATCA attestation, W-Form renewal, TIN collection, etc) completed on time with high quality standard.
+ Ensure the team delivers in line with internal procedure/SLA and comply with standards and policy.
**Requirements:**
+ University degree in a related discipline OR other relevant qualifications
+ Passes in the HKSI and IIQE licensing examinations
+ Proven experience in banking with knowledge of investment and insurance products; experience in dealing with high net-worth customers an advantage
+ Ability to communicate effectively, embrace change and overcome challenges
+ Ability to be resilient in face of difficult situations
+ Good sales and service mindset, with strong communication and interpersonal skills Good knowledge of application software
+ Proficiency in both English and Chinese; fluency in Putonghua and other dialects an advantage
+ High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
+ Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks ( .
**You'll achieve more when you join Hang Seng Bank Limited.**
** Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited
Location:
Central, Hong Kong Island, HK
Brand: Hang Seng Bank
Area of Interest: Private Banking
Closing Date: Office Worker
Date: 10 Jul 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a role where you can continue to make an impression, take the next step at Hang Seng where your contributions will always be valued.
**Private Banking and Trust Services** RBW
Hang Seng's Private Banking provides services for people who have successfully built their asset base and now want to place their wealth in the hands of experts who know how to nurture it.
Our banking services and products are bespoke, ranging from tailored investment advice and capital solutions to holistic health and personal protection and trustee services. Our team offers professional wealth management advice at both a local level and on a global scale.
Should you join our Private Banking business, you will focus on building close relationship with our high-net-worth customers, providing professional advice and premium service to them and contribute to the profitability of the Bank.
We are currently seeking a high caliber professional to join our department as **Assistant Client Service Manager** , reporting to Client Service Manager.
**Principal responsibilities:**
+ Provide comprehensive client support service to RMs in executing a broad range of banking and investment transactions for Private Banking clients.
+ Assist RMs preparing business credit application, financial review documentation and other client correspondence as and when required.
+ Maintain and strengthen relationships with high-net-worth clients, providing personalized service and support
+ Assist in the management of client accounts, ensuring accuracy in documentation and compliance with regulatory requirements.
+ Address client inquiries and resolve issues promptly, ensuring a high level of client satisfaction.
+ Work closely with business partners' inquiries promptly within reasonable time.
+ Facilitate the onboarding process for new clients, ensuring all necessary documentation and compliance checks are completed.
+ Manage the annual processes (e.g. CRS/FATCA attestation, W-Form renewal, TIN collection, etc) completed on time with high quality standard.
+ Ensure the team delivers in line with internal procedure/SLA and comply with standards and policy.
**Requirements:**
+ University degree in a related discipline OR other relevant qualifications
+ Passes in the HKSI and IIQE licensing examinations
+ Proven experience in banking with knowledge of investment and insurance products; experience in dealing with high net-worth customers an advantage
+ Ability to communicate effectively, embrace change and overcome challenges
+ Ability to be resilient in face of difficult situations
+ Good sales and service mindset, with strong communication and interpersonal skills Good knowledge of application software
+ Proficiency in both English and Chinese; fluency in Putonghua and other dialects an advantage
+ High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
+ Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks ( .
**You'll achieve more when you join Hang Seng Bank Limited.**
** Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited
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7
Senior Customer Service Manager (Card and Loans Section) - Hang Seng Bank (HK)
Kowloon Bay
HSBC
Posted 3 days ago
Job Viewed
Job Description
Senior Customer Service Manager (Card and Loans Section) - Hang Seng Bank (HK)
Location:
Kowloon Bay, Kowloon, HK
Brand: Hang Seng Bank
Area of Interest: Call Centre
Closing Date: Hybrid Worker
Date: 21 Jul 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
**Customer Contact Centre**
Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.
We are currently seeking high caliber professionals to join our team as **Senior Customer Service Manager (Card and Loans Section)** , reporting to Head of Customer contact Centre
**Principal responsibilities**
+ To lead, manage and motivate the Call Centre Customer Service Department (Card and Loans) to deliver best-in-class service, meeting or exceeding all KPIs and within budget. This critical team is accountable for providing seamless one-stop-shop service to customers and driving up sales opportunities through different contact channels with our customers.
+ To be responsible for end-to-end customer contact processes and the associated customer experience, supporting cross team initiatives to drive improvements, improve efficiency and reduce complaints as well as increase the NPS of Call Centre.
+ To participate in implementing transformational contact centre technologies to help drive modernization of Call Centre and customer experience, leveraging channel shift and self-serve.
+ To ensure compliance with all relevant internal guidelines and external regulatory requirements, including management of operational risk and adherence to the bank's standard of ethical behavior.
**Requirements**
+ University graduate in business, operations management or finance
+ Proven experience in managing consumer/retail banking channels and call centres, including strategy execution, products support, hotlines setup, phone banking projects, sales and service management
+ Sound operations and people management knowledge of branches and call centres, preferably with experience in managing a team of 50+ staff.
+ Strong background in call centres and digital banking, covering various products including Insurance, cards, loans and mortgages.
+ Proficiency in both English and Chinese.
RBW
**You'll achieve more when you join Hang Seng Bank Limited.**
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
by Hang Seng Bank Limited
Location:
Kowloon Bay, Kowloon, HK
Brand: Hang Seng Bank
Area of Interest: Call Centre
Closing Date: Hybrid Worker
Date: 21 Jul 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
**Customer Contact Centre**
Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.
We are currently seeking high caliber professionals to join our team as **Senior Customer Service Manager (Card and Loans Section)** , reporting to Head of Customer contact Centre
**Principal responsibilities**
+ To lead, manage and motivate the Call Centre Customer Service Department (Card and Loans) to deliver best-in-class service, meeting or exceeding all KPIs and within budget. This critical team is accountable for providing seamless one-stop-shop service to customers and driving up sales opportunities through different contact channels with our customers.
+ To be responsible for end-to-end customer contact processes and the associated customer experience, supporting cross team initiatives to drive improvements, improve efficiency and reduce complaints as well as increase the NPS of Call Centre.
+ To participate in implementing transformational contact centre technologies to help drive modernization of Call Centre and customer experience, leveraging channel shift and self-serve.
+ To ensure compliance with all relevant internal guidelines and external regulatory requirements, including management of operational risk and adherence to the bank's standard of ethical behavior.
**Requirements**
+ University graduate in business, operations management or finance
+ Proven experience in managing consumer/retail banking channels and call centres, including strategy execution, products support, hotlines setup, phone banking projects, sales and service management
+ Sound operations and people management knowledge of branches and call centres, preferably with experience in managing a team of 50+ staff.
+ Strong background in call centres and digital banking, covering various products including Insurance, cards, loans and mortgages.
+ Proficiency in both English and Chinese.
RBW
**You'll achieve more when you join Hang Seng Bank Limited.**
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
by Hang Seng Bank Limited
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Apply Now
8
Job Description
Corporate Services and Engagement Manager
Location:
Kowloon City, Kowloon, HK
Brand: HSBC
Area of Interest:
Closing Date: Hybrid Worker
Date: 22 Jul 2026
**Job description**
GCB 6
**Principal Accountabilities: Key activities and decision making areas**
Impact on the Business
- Plan and delivery high caliber and engaging wellness, sports and recreational programmes and facilities
- Creating new activities to stimulate participation rates
- Ensure programmes and activities are delivered on-time and within budget
- Ensure that health and safety of the participants are always considered for each of the activities/events/facilities
- Manage formal records of costs and statistics for individual activity and event to enable on-going review of the efficacy
- Develop and manage entity events and activities communication on digital channel, i.e. WayFoong Apps, newsletter and intranet to drive awareness and participation
- Coordinate with Technology team on the on-going update and releases of WayFoong Apps and new registration platform
- Support in the organizing large scale entity wide events (e.g. Sports Day, Singing Contest and Festive Events)
- Promote and coordinate Community Chest events within the bank and drive staff donations
**Customers / Stakeholders**
- Liaising with other Departments and external organisations to ensure timely delivery of proposed activities and share best practice
- Support the Sports and Recreation Manager in preparing of event communication and ideas for improvement on digital communication
- Manage and oversee Wayfoong sports club app development and App content creation.
- Monitor app content contribution from users (e.g. staff feedback/survey, staff online sales tool
**Leadership & Teamwork**
- Maintain an open, dependable, and connected approach when dealing with stakeholders to promote HSBC Brand
- Drive performance through a diversified team which includes departments within the bank, external corporations, corporate sports associations and vendors.
**Operational Effectiveness & Control**
+ Work in partnership with the Sports Club Treasurer and Sports and Recreation Manager to manage the total programme budget
+ Ensure adherence to HSBC policy and maintain internal control procedures
**Major Challenges (The challenges inherent in the role that require a continual test of the role holder's abilities)**
- Compliance with HSBC Group standards, whilst accommodating specific organisational requirements
- The job holder is required to plan and organise bank wide employee programmes and events ensuring the successful delivery of employee benefits. It is important to work within budgets and policy but at the same time, dealing with people also requires sound judgment and flexibility with decisions often having to be made on the spot. The role requires a solid network both internally and externally to help develop an interesting and relevant calendar of events and at the same time solicit support for bank wide events and environmental activities.
**Role Context** (The environment and operating conditions of the role including the extent of guidance and authority)
The job is part of the Wayfoong Sports Club (WSC) which was established in 1974. Its primary objectives are to promote and organise sports and recreational activities for its members, which currently number 23,000.
The job holder is required to promote a full range of employee programmes through digital channels such as the Wayfoong Sports Club App, internet and newsletter, in areas relating to sports, recreation, community, health, retirement, volunteering and environment.
The job holder refers to the GSM and relevant HR manuals and BIMs where possible and will make recommendations on updates to these as and when required. The scope of this post is wide and requires a high degree of initiative, autonomy and discretion
The job holder must be adapt and able to manage internal stakeholders as well as external service providers many of whom are now Global providers to ensure a consistent high standard of delivery and a seamless transition for the customer.
**Management of Risk (Operational Risk / FIM requirements)**
The jobholder will ensure that the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.
The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring. Also by addressing any areas of concern in conjunction with line management and/or the appropriate department.
**Observation of Internal Controls (Compliance Policy / FIM requirements)**
The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
**Knowledge & Experience / Qualifications**
The role holder will ideally have knowledge and experience in the following areas:
- University (BA) or (BS)
- Demonstrated event organization knowledge, ideally experience of coordination of large scale internal and external events and engagement with vendors
- Ability to interact and manage a cross section of employees are different banding
- Ideally to have experience in managing sports and recreational programmes
- Ability to manage and mitigate operational risk effectively
- Experience working across cultures
- Experience of managing and coordinating events in various locations in Hong Kong
- Understanding of the HSBC Group and its strategy
- Knowledge of the external environment
**Opening up a world of opportunity**
** is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
Location:
Kowloon City, Kowloon, HK
Brand: HSBC
Area of Interest:
Closing Date: Hybrid Worker
Date: 22 Jul 2026
**Job description**
GCB 6
**Principal Accountabilities: Key activities and decision making areas**
Impact on the Business
- Plan and delivery high caliber and engaging wellness, sports and recreational programmes and facilities
- Creating new activities to stimulate participation rates
- Ensure programmes and activities are delivered on-time and within budget
- Ensure that health and safety of the participants are always considered for each of the activities/events/facilities
- Manage formal records of costs and statistics for individual activity and event to enable on-going review of the efficacy
- Develop and manage entity events and activities communication on digital channel, i.e. WayFoong Apps, newsletter and intranet to drive awareness and participation
- Coordinate with Technology team on the on-going update and releases of WayFoong Apps and new registration platform
- Support in the organizing large scale entity wide events (e.g. Sports Day, Singing Contest and Festive Events)
- Promote and coordinate Community Chest events within the bank and drive staff donations
**Customers / Stakeholders**
- Liaising with other Departments and external organisations to ensure timely delivery of proposed activities and share best practice
- Support the Sports and Recreation Manager in preparing of event communication and ideas for improvement on digital communication
- Manage and oversee Wayfoong sports club app development and App content creation.
- Monitor app content contribution from users (e.g. staff feedback/survey, staff online sales tool
**Leadership & Teamwork**
- Maintain an open, dependable, and connected approach when dealing with stakeholders to promote HSBC Brand
- Drive performance through a diversified team which includes departments within the bank, external corporations, corporate sports associations and vendors.
**Operational Effectiveness & Control**
+ Work in partnership with the Sports Club Treasurer and Sports and Recreation Manager to manage the total programme budget
+ Ensure adherence to HSBC policy and maintain internal control procedures
**Major Challenges (The challenges inherent in the role that require a continual test of the role holder's abilities)**
- Compliance with HSBC Group standards, whilst accommodating specific organisational requirements
- The job holder is required to plan and organise bank wide employee programmes and events ensuring the successful delivery of employee benefits. It is important to work within budgets and policy but at the same time, dealing with people also requires sound judgment and flexibility with decisions often having to be made on the spot. The role requires a solid network both internally and externally to help develop an interesting and relevant calendar of events and at the same time solicit support for bank wide events and environmental activities.
**Role Context** (The environment and operating conditions of the role including the extent of guidance and authority)
The job is part of the Wayfoong Sports Club (WSC) which was established in 1974. Its primary objectives are to promote and organise sports and recreational activities for its members, which currently number 23,000.
The job holder is required to promote a full range of employee programmes through digital channels such as the Wayfoong Sports Club App, internet and newsletter, in areas relating to sports, recreation, community, health, retirement, volunteering and environment.
The job holder refers to the GSM and relevant HR manuals and BIMs where possible and will make recommendations on updates to these as and when required. The scope of this post is wide and requires a high degree of initiative, autonomy and discretion
The job holder must be adapt and able to manage internal stakeholders as well as external service providers many of whom are now Global providers to ensure a consistent high standard of delivery and a seamless transition for the customer.
**Management of Risk (Operational Risk / FIM requirements)**
The jobholder will ensure that the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.
The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring. Also by addressing any areas of concern in conjunction with line management and/or the appropriate department.
**Observation of Internal Controls (Compliance Policy / FIM requirements)**
The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
**Knowledge & Experience / Qualifications**
The role holder will ideally have knowledge and experience in the following areas:
- University (BA) or (BS)
- Demonstrated event organization knowledge, ideally experience of coordination of large scale internal and external events and engagement with vendors
- Ability to interact and manage a cross section of employees are different banding
- Ideally to have experience in managing sports and recreational programmes
- Ability to manage and mitigate operational risk effectively
- Experience working across cultures
- Experience of managing and coordinating events in various locations in Hong Kong
- Understanding of the HSBC Group and its strategy
- Knowledge of the external environment
**Opening up a world of opportunity**
** is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
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