What Process Improvement Initiatives Jobs are in Hong Kong?
Showing 4 Process Improvement Initiatives jobs in Hong Kong
Job Description
Manager, Life Operations Initiatives
Location:
Kowloon City, Kowloon, HK
Brand: HSBC
Area of Interest: Insurance
Closing Date: Hybrid Worker
Date: 24 Jun 2026
**Job description**
**GCB 5**
We are currently seeking a high calibre professional to join our team as an **Manager, Life Operations Initiatives**
**In this role you will:**
+ Ensure effective process efficiency and sufficient control of overall policy administration and undertake other duties as may be required
+ Maintain high quality service standard expected of the HSBC brand to foster long lasting client relationships
+ Continuous supporting life operating systems improvement, procedures and processes streamlining
+ Management oversight of outsourced policy administrative functions
+ Ensure compliance with all guidelines and other operational standards and procedures as well as relevant regulations and laws.
+ People management
**To be successful you will need:**
+ Solid working experience in life policy administration or insurance operations
+ Proven and progressive experience preferably incorporating business operations management principles (including service quality, business control and continuous improvement activities etc.)
+ Excellent understanding of quality assurance, control, metrics and continuous improvement
+ Strong analytical skills to understand to translate, simplify and prioritize the requirement as well as root cause analysis for remedial actions / preventive measures.
+ Strong communication and interpersonal skills required, including the ability to form effective relationships and achieve influence at the most senior level in the organization.
+ Understand and interpret complex business and Hong Kong Insurance requirements (including regulatory requirements)
+ Ability to work within an environment of different cultures.
**Opening up a world of opportunity**
** is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
Location:
Kowloon City, Kowloon, HK
Brand: HSBC
Area of Interest: Insurance
Closing Date: Hybrid Worker
Date: 24 Jun 2026
**Job description**
**GCB 5**
We are currently seeking a high calibre professional to join our team as an **Manager, Life Operations Initiatives**
**In this role you will:**
+ Ensure effective process efficiency and sufficient control of overall policy administration and undertake other duties as may be required
+ Maintain high quality service standard expected of the HSBC brand to foster long lasting client relationships
+ Continuous supporting life operating systems improvement, procedures and processes streamlining
+ Management oversight of outsourced policy administrative functions
+ Ensure compliance with all guidelines and other operational standards and procedures as well as relevant regulations and laws.
+ People management
**To be successful you will need:**
+ Solid working experience in life policy administration or insurance operations
+ Proven and progressive experience preferably incorporating business operations management principles (including service quality, business control and continuous improvement activities etc.)
+ Excellent understanding of quality assurance, control, metrics and continuous improvement
+ Strong analytical skills to understand to translate, simplify and prioritize the requirement as well as root cause analysis for remedial actions / preventive measures.
+ Strong communication and interpersonal skills required, including the ability to form effective relationships and achieve influence at the most senior level in the organization.
+ Understand and interpret complex business and Hong Kong Insurance requirements (including regulatory requirements)
+ Ability to work within an environment of different cultures.
**Opening up a world of opportunity**
** is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
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0
Job Description
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
**Purpose, Objectives and Scope of Position**
As a member of the PDG Country Study Start-Up Team, your primary focus is to drive and facilitate efficient study start-up processes to contribute to the delivery of clinical trials to patients. You will enable innovative clinical trial delivery, address study start up needs across various therapeutic areas, and ensure seamless trial execution for patients, investigators, and clinical site staff. Collaboration with local internal and external country teams, global study teams, and CROs is essential to this role.
**Key Responsibilities**
This role focuses on the efficient and compliant initiation of Roche-sponsored clinical trials by developing and implementing effective start-up strategies, overseeing start-up operations, and driving process improvements at the country and site level while maintaining regulatory compliance.
Key responsibilities include:
● Leading the country strategy for study start-up, driving efficiency, innovation, and collaboration with external stakeholders.
● Overseeing start-up operations and ensuring timely and efficient site activation and regulatory compliance.
● Ensuring alignment with global strategies and timelines.
● Managing amendments throughout the study lifecycle.
● Identifying and driving opportunities for process automation, standardization, and innovation.
● Collaborating with regional and global counterparts to harmonize systems and improve timelines.
● Participating in external industry collaborations to influence country start-up environments.
● Engaging with government and institutional bodies to align on clinical trial policies and practices (e.g., with Ethics Boards, Health Authorities).
You will lead in a cross functional environment in multiple of the following areas below:
**Study Start-Up Strategy & Execution:**
● Lead teams in the creation of the study start-up strategy and execution of the study start-up process, encompassing strategy development, proactive risk mitigation, regulatory compliance, stakeholder liaison, tracking, knowledge management, and collaborative planning with CRO partners.
**Informed Consent Form (ICF) Management:**
● Architect and strategically oversee ICF management, including preparation, submission, archiving to ensure compliance, alignment with the corporate requirements and best practices
**Clinical Trial Submissions & Regulatory Coordination:**
● Lead the development and oversight for clinical trial submissions, amendments and regulatory coordination, managing packages, responding to queries, ensuring document maintenance, and supporting amendments throughout the trial lifecycle.
**Site Documentation & Compliance:**
● Strategically manage site documentation and compliance, overseeing document collection/validation, coordination of related processes, and local vendor management (excluding CROs) if needed.
● Oversee translation and approval of drug labels and patient-facing materials, as required
● Maintain up-to-date knowledge of country-specific regulations, including those for medicinal products, medical devices, and IVDRs
**Budgeting & Contract Management:**
● Provide comprehensive strategic planning, oversight and implementation for all aspects of budgeting and contract management, including developing Fair Market Value-based budget strategies and drafting clinical site budgets, negotiating and implementing contracts, confidentiality disclosure agreements, indemnity/insurance documentation, and amendments, ensuring financial and legal alignment through collaboration with internal and external stakeholders, and maintaining accurate contract data in systems to support effective planning and forecasting
**Payment Oversight:**
● Strategically oversee the payment processes, escalations, and reporting, ensuring financial/regulatory contract compliance and participating in planning, management, and reconciliation of financial activities.
**Qualifications**
● Degree (MD, PhD, MA/MS, BA/BS) in life sciences or equivalent. Postgraduate degree or master's degree highly desirable
● Demonstrated experience in clinical trial start-up, regulatory submissions, and cross-functional collaboration
● Strong understanding of ICH-GCP, EU CTR, and local regulatory environments
● Experience managing vendor/CRO relationships
● Proven leadership or line management experience (for PLs)
**Skills & Competencies**
● Excellent communication and interpersonal skills
● Strong organizational, analytical, and problem-solving capabilities
● Proficiency in clinical systems (Veeva Vault, CTIS, RIM, etc.)
● Collaborative and adaptable mindset with attention to detail
● Ability to lead through complexity and ambiguity, especially in matrixed and global teams
● Fluency in written and spoken English is mandatory.
● Fluency in written and spoken language(s) of the host country is mandatory.
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**
**The Position**
**Purpose, Objectives and Scope of Position**
As a member of the PDG Country Study Start-Up Team, your primary focus is to drive and facilitate efficient study start-up processes to contribute to the delivery of clinical trials to patients. You will enable innovative clinical trial delivery, address study start up needs across various therapeutic areas, and ensure seamless trial execution for patients, investigators, and clinical site staff. Collaboration with local internal and external country teams, global study teams, and CROs is essential to this role.
**Key Responsibilities**
This role focuses on the efficient and compliant initiation of Roche-sponsored clinical trials by developing and implementing effective start-up strategies, overseeing start-up operations, and driving process improvements at the country and site level while maintaining regulatory compliance.
Key responsibilities include:
● Leading the country strategy for study start-up, driving efficiency, innovation, and collaboration with external stakeholders.
● Overseeing start-up operations and ensuring timely and efficient site activation and regulatory compliance.
● Ensuring alignment with global strategies and timelines.
● Managing amendments throughout the study lifecycle.
● Identifying and driving opportunities for process automation, standardization, and innovation.
● Collaborating with regional and global counterparts to harmonize systems and improve timelines.
● Participating in external industry collaborations to influence country start-up environments.
● Engaging with government and institutional bodies to align on clinical trial policies and practices (e.g., with Ethics Boards, Health Authorities).
You will lead in a cross functional environment in multiple of the following areas below:
**Study Start-Up Strategy & Execution:**
● Lead teams in the creation of the study start-up strategy and execution of the study start-up process, encompassing strategy development, proactive risk mitigation, regulatory compliance, stakeholder liaison, tracking, knowledge management, and collaborative planning with CRO partners.
**Informed Consent Form (ICF) Management:**
● Architect and strategically oversee ICF management, including preparation, submission, archiving to ensure compliance, alignment with the corporate requirements and best practices
**Clinical Trial Submissions & Regulatory Coordination:**
● Lead the development and oversight for clinical trial submissions, amendments and regulatory coordination, managing packages, responding to queries, ensuring document maintenance, and supporting amendments throughout the trial lifecycle.
**Site Documentation & Compliance:**
● Strategically manage site documentation and compliance, overseeing document collection/validation, coordination of related processes, and local vendor management (excluding CROs) if needed.
● Oversee translation and approval of drug labels and patient-facing materials, as required
● Maintain up-to-date knowledge of country-specific regulations, including those for medicinal products, medical devices, and IVDRs
**Budgeting & Contract Management:**
● Provide comprehensive strategic planning, oversight and implementation for all aspects of budgeting and contract management, including developing Fair Market Value-based budget strategies and drafting clinical site budgets, negotiating and implementing contracts, confidentiality disclosure agreements, indemnity/insurance documentation, and amendments, ensuring financial and legal alignment through collaboration with internal and external stakeholders, and maintaining accurate contract data in systems to support effective planning and forecasting
**Payment Oversight:**
● Strategically oversee the payment processes, escalations, and reporting, ensuring financial/regulatory contract compliance and participating in planning, management, and reconciliation of financial activities.
**Qualifications**
● Degree (MD, PhD, MA/MS, BA/BS) in life sciences or equivalent. Postgraduate degree or master's degree highly desirable
● Demonstrated experience in clinical trial start-up, regulatory submissions, and cross-functional collaboration
● Strong understanding of ICH-GCP, EU CTR, and local regulatory environments
● Experience managing vendor/CRO relationships
● Proven leadership or line management experience (for PLs)
**Skills & Competencies**
● Excellent communication and interpersonal skills
● Strong organizational, analytical, and problem-solving capabilities
● Proficiency in clinical systems (Veeva Vault, CTIS, RIM, etc.)
● Collaborative and adaptable mindset with attention to detail
● Ability to lead through complexity and ambiguity, especially in matrixed and global teams
● Fluency in written and spoken English is mandatory.
● Fluency in written and spoken language(s) of the host country is mandatory.
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**
Is this job a match or a miss?
Apply Now
1
APAC Supply Chain Quality & Continuous Improvement Lead
Remote
Bloomberg
Posted 10 days ago
Job Viewed
Job Description
APAC Supply Chain Quality & Continuous Improvement Lead
Location
Hong Kong
Business Area
Workplace Operations and Supply Chain
Ref #
**Description & Requirements**
**What's the role?**
Bloomberg's APAC Supply Chain team manages the end-to-end supply chain for the hardware that powers our business, including keyboards, flat panel display, PCs & laptops, servers, networking equipment and other critical technology products. Delivering reliable, high-quality hardware to our customers and internal operations is fundamental to our success.
As the APAC Supply Chain Quality & Continuous Improvement Lead, you will lead initiatives that strengthen product quality across the regional supply chain while driving continuous improvement in the processes that support manufacturing, refurbishment, repair and distribution operations.
Working closely with Global Quality, Engineering, Logistics, Warehouse Operations, Inventory Management, Technology teams and external vendor partners, you will use data and structured problem solving to improve product reliability, reduce quality defects, strengthen operational governance and implement scalable process improvements.
This role combines product quality leadership, operational excellence and analytical problem solving to ensure Bloomberg continues to deliver hardware products that meet the highest standards of quality, reliability and operational performance.
**We'll Trust You To:**
+ Lead product quality across Bloomberg's APAC Supply Chain network, ensuring Bloomberg's hardware products consistently meet quality, reliability and customer expectations throughout manufacturing, deployment, repair and refurbishment.
+ Analyze operational data and customer feedback to identify quality trends, risks, opportunities and identify root causes and implement effective corrective & preventive actions.
+ Develop quality metrics and reporting that provide leadership with clear visibility into product quality and operational performance.
+ Lead process improvement initiatives across APAC Supply Chain Operations, interacting with all internal Supply Chain functions, vendors and contract manufacturers.
+ Develop and standardize end to end processes, operating procedures, governance, audit and training programs to ensure consistent execution across APAC.
+ Lead quality reviews and communicate hardware updates, operational changes and quality performance to regional and global stakeholders.
+ Build strong relationships across regional and global teams, aligning stakeholders on priorities, risks and quality initiatives.
+ Take a solution-focused approach while managing multiple projects of varying complexity and priority.
You'll Need To Have:
+ Bachelor's degree in Engineering, Supply Chain, Operations Management, Manufacturing, Business, Statistics or a related discipline.
+ 8+ years of recent experience in Product Quality, Manufacturing Quality, Operational Excellence, or Continuous Improvement within supply chain operations in the technology hardware, electronics manufacturing, or related industries.
+ Experience managing projects within a multinational, matrixed organization, partnering effectively with regional and global cross-functional stakeholders.
+ Proven experience leading crossfunctional initiatives that improve product quality, operational performance and customer outcomes.
+ Strong knowledge of quality management systems, root cause analysis and corrective and preventive action methodologies.
+ Experience applying Lean, Six Sigma or equivalent continuous improvement methodologies to improve operational performance.
+ Experience managing projects across multiple stakeholders and priorities within a regional or global organization.
+ Excellent communication, collaboration and stakeholder management skills with the ability to influence across all organizational levels.
+ Ability to build strong relationships across global, cross-functional and multicultural teams.
+ Excellent written and verbal communication skill in English.
+ Demonstrated continuous career growth within an organization.
**We'd Love To See**
+ Lean Six Sigma Green Belt, Black Belt, or equivalent certification.
+ Experience supporting regional or global supply chain organizations.
+ Familiarity with SAP, IQMS, supplier quality management, process audits, and quality governance.
+ Experience using Power BI, SAP BW reporting, or AI-enabled analytics tools.
If this sounds like you:
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this:
**Why Bloomberg?**
We're individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We're interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.
_Learn more about our office and benefits:_
_|_
Discover what makes Bloomberg unique - watch our for an inside look at our culture, values, and the people behind our success.
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email
Location
Hong Kong
Business Area
Workplace Operations and Supply Chain
Ref #
**Description & Requirements**
**What's the role?**
Bloomberg's APAC Supply Chain team manages the end-to-end supply chain for the hardware that powers our business, including keyboards, flat panel display, PCs & laptops, servers, networking equipment and other critical technology products. Delivering reliable, high-quality hardware to our customers and internal operations is fundamental to our success.
As the APAC Supply Chain Quality & Continuous Improvement Lead, you will lead initiatives that strengthen product quality across the regional supply chain while driving continuous improvement in the processes that support manufacturing, refurbishment, repair and distribution operations.
Working closely with Global Quality, Engineering, Logistics, Warehouse Operations, Inventory Management, Technology teams and external vendor partners, you will use data and structured problem solving to improve product reliability, reduce quality defects, strengthen operational governance and implement scalable process improvements.
This role combines product quality leadership, operational excellence and analytical problem solving to ensure Bloomberg continues to deliver hardware products that meet the highest standards of quality, reliability and operational performance.
**We'll Trust You To:**
+ Lead product quality across Bloomberg's APAC Supply Chain network, ensuring Bloomberg's hardware products consistently meet quality, reliability and customer expectations throughout manufacturing, deployment, repair and refurbishment.
+ Analyze operational data and customer feedback to identify quality trends, risks, opportunities and identify root causes and implement effective corrective & preventive actions.
+ Develop quality metrics and reporting that provide leadership with clear visibility into product quality and operational performance.
+ Lead process improvement initiatives across APAC Supply Chain Operations, interacting with all internal Supply Chain functions, vendors and contract manufacturers.
+ Develop and standardize end to end processes, operating procedures, governance, audit and training programs to ensure consistent execution across APAC.
+ Lead quality reviews and communicate hardware updates, operational changes and quality performance to regional and global stakeholders.
+ Build strong relationships across regional and global teams, aligning stakeholders on priorities, risks and quality initiatives.
+ Take a solution-focused approach while managing multiple projects of varying complexity and priority.
You'll Need To Have:
+ Bachelor's degree in Engineering, Supply Chain, Operations Management, Manufacturing, Business, Statistics or a related discipline.
+ 8+ years of recent experience in Product Quality, Manufacturing Quality, Operational Excellence, or Continuous Improvement within supply chain operations in the technology hardware, electronics manufacturing, or related industries.
+ Experience managing projects within a multinational, matrixed organization, partnering effectively with regional and global cross-functional stakeholders.
+ Proven experience leading crossfunctional initiatives that improve product quality, operational performance and customer outcomes.
+ Strong knowledge of quality management systems, root cause analysis and corrective and preventive action methodologies.
+ Experience applying Lean, Six Sigma or equivalent continuous improvement methodologies to improve operational performance.
+ Experience managing projects across multiple stakeholders and priorities within a regional or global organization.
+ Excellent communication, collaboration and stakeholder management skills with the ability to influence across all organizational levels.
+ Ability to build strong relationships across global, cross-functional and multicultural teams.
+ Excellent written and verbal communication skill in English.
+ Demonstrated continuous career growth within an organization.
**We'd Love To See**
+ Lean Six Sigma Green Belt, Black Belt, or equivalent certification.
+ Experience supporting regional or global supply chain organizations.
+ Familiarity with SAP, IQMS, supplier quality management, process audits, and quality governance.
+ Experience using Power BI, SAP BW reporting, or AI-enabled analytics tools.
If this sounds like you:
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this:
**Why Bloomberg?**
We're individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We're interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.
_Learn more about our office and benefits:_
_|_
Discover what makes Bloomberg unique - watch our for an inside look at our culture, values, and the people behind our success.
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email
Is this job a match or a miss?
Apply Now
2
Manager WPB Process and Solutions (12-months) - HK Business
Kowloon City
HSBC
Posted 7 days ago
Job Viewed
Job Description
Manager WPB Process and Solutions (12-months) - HK Business
Location:
Kowloon City, Kowloon, HK
Brand: HSBC
Area of Interest: Branch and Retail Banking
Closing Date: Office Worker
Date: 12 Jul 2026
**Job description**
**GCB 5**
We are currently seeking a high calibre professional to join our team as a **Manager WPB Process and Solutions (12-months)** .
**In this role you will:**
+ Analyse capability/feature changes against delivery plans, shape launch strategies, and identify adoption/readiness risks while managing key stakeholder expectations.
+ Plan and run releases end-to-end; lead migration, pilot and go-live planning across Technology, Business, Delivery, Marketing and frontline teams.
+ Understand functional and data product design to support analytics, dashboards, reporting, adoption monitoring and benefits realisation.
+ Ensure governance and regulatory compliance; manage required in-country approvals and adhere to relevant governance standards.
+ Manage a value-stream aligned project portfolio; Align demand to objectives and translate these into delivery plans.
+ Provide production support and operational consulting. Support service/system enhancements, define operating models, and establish procedures in relevant areas.
+ Drive commercial and risk outcomes, deliver process redesign, operational streamlining and cost savings to improve revenue and/or reduce fraud risk; share best practices with regional offices.
+ Participate in incident handling to minimise business impact, monitor helpdesk support, and execute testing for ad-hoc fixes/small initiatives.
+ Support specific governance administration and assist with AMH RBW Executive Officer/Responsible Officer registration and related arrangements.
+ Coach and develop team members through feedback and performance support; contribute to communities of practice, ensure strong project induction/orientation, and curate learning content to build transformation capability.
+ Work irregular hours to support the business.
**To be successful you will need:**
+ **Education:** University degree preferred
+ **Experience & domain knowledge:**
+ Retail banking/financial services experience preferred
+ Strong understanding of frontline and operations processes, tools and systems to define end-to-end requirements.
+ Experience delivering change across varied environments (e.g., branches, contact centres, operations, head office) is an advantage.
+ Experience working with senior stakeholders; Able to work independently under pressure in a fast-paced environment; capable people leader who motivates and develops others.
+ Solid grasp of project lifecycle; ability to manage multiple projects/releases concurrently. Knowledge of change frameworks preferred.
+ Requirements gathering and design experience across business/operations/technology preferred. Strong planning and change management skills (communications, training, migration, implementation). Familiarity with HSBC standards/processes and project tools is an advantage;
+ Excellent negotiation, relationship management, influencing and ability to challenge constructively.
+ Pragmatic, data-led judgement; strong problem-solving and sound judgement to resolve issues.
+ Strong written and spoken English; Cantonese fluency preferred
**Opening up a world of opportunity**
** is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
Location:
Kowloon City, Kowloon, HK
Brand: HSBC
Area of Interest: Branch and Retail Banking
Closing Date: Office Worker
Date: 12 Jul 2026
**Job description**
**GCB 5**
We are currently seeking a high calibre professional to join our team as a **Manager WPB Process and Solutions (12-months)** .
**In this role you will:**
+ Analyse capability/feature changes against delivery plans, shape launch strategies, and identify adoption/readiness risks while managing key stakeholder expectations.
+ Plan and run releases end-to-end; lead migration, pilot and go-live planning across Technology, Business, Delivery, Marketing and frontline teams.
+ Understand functional and data product design to support analytics, dashboards, reporting, adoption monitoring and benefits realisation.
+ Ensure governance and regulatory compliance; manage required in-country approvals and adhere to relevant governance standards.
+ Manage a value-stream aligned project portfolio; Align demand to objectives and translate these into delivery plans.
+ Provide production support and operational consulting. Support service/system enhancements, define operating models, and establish procedures in relevant areas.
+ Drive commercial and risk outcomes, deliver process redesign, operational streamlining and cost savings to improve revenue and/or reduce fraud risk; share best practices with regional offices.
+ Participate in incident handling to minimise business impact, monitor helpdesk support, and execute testing for ad-hoc fixes/small initiatives.
+ Support specific governance administration and assist with AMH RBW Executive Officer/Responsible Officer registration and related arrangements.
+ Coach and develop team members through feedback and performance support; contribute to communities of practice, ensure strong project induction/orientation, and curate learning content to build transformation capability.
+ Work irregular hours to support the business.
**To be successful you will need:**
+ **Education:** University degree preferred
+ **Experience & domain knowledge:**
+ Retail banking/financial services experience preferred
+ Strong understanding of frontline and operations processes, tools and systems to define end-to-end requirements.
+ Experience delivering change across varied environments (e.g., branches, contact centres, operations, head office) is an advantage.
+ Experience working with senior stakeholders; Able to work independently under pressure in a fast-paced environment; capable people leader who motivates and develops others.
+ Solid grasp of project lifecycle; ability to manage multiple projects/releases concurrently. Knowledge of change frameworks preferred.
+ Requirements gathering and design experience across business/operations/technology preferred. Strong planning and change management skills (communications, training, migration, implementation). Familiarity with HSBC standards/processes and project tools is an advantage;
+ Excellent negotiation, relationship management, influencing and ability to challenge constructively.
+ Pragmatic, data-led judgement; strong problem-solving and sound judgement to resolve issues.
+ Strong written and spoken English; Cantonese fluency preferred
**Opening up a world of opportunity**
** is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
Is this job a match or a miss?
Apply Now
3