What Research Associates Jobs are in Hong Kong?

AVP - Fund Research
Location:
Central, Hong Kong Island, HK
Brand: HSBC
Area of Interest:
Closing Date:
Date: 7 Jul 2026
**Job description**
We are currently seeking a high calibre professional to join our team as a **AVP - Fund Research**
**In this role you will:**
+ Conduct investment due diligence (IDD) on funds and strategies across Greater China & ASEAN, forming independent, evidence-based views. Assess performance, portfolio construction, risk exposures, drawdowns, liquidity and peer positioning; evaluate robustness across market regimes and identify key drivers (macro, rates/credit, FX, policy and sector cycles).
+ Conduct organizational due diligence (ODD) on asset managers, assessing the operating platform and control environment, including Business Framework, Governance and People, DR, BCP and Cybersecurity, Trading, Operations and Cash and Control Environment. Complete periodic reviews and ongoing monitoring (e.g., key person changes, process drift, incidents and regulatory developments).
+ Produce high-quality research outputs including due diligence notes, monitoring updates and presentations, clearly articulating conclusions, key risks and recommended actions.
+ Maintain close oversight of market and product developments-e.g. ESG, tokenization and digital assets-and drive continuous improvement by translating market intelligence into clear implications for product shelf design, client suitability and governance requirements.
+ Collaborate effectively across HSBC and with external managers, building constructive relationships to obtain timely information, challenge appropriately, and support consistent outcomes across regions and channels.
**To be successful you will need:**
+ 3-5 years' experience in the Funds / Asset Management industry (or closely related fund research/selection), with demonstrated delivery of rigorous analysis and sound judgement.
+ Strong understanding of financial markets, investment products and regional product structures/regimes across Greater China and ASEAN.
+ Strong analytical capability with excellent writing, communication and presentation skills; able to articulate independent opinions clearly and credibly.
+ Strong communication and negotiation skills, with the confidence to engage senior stakeholders and external partners.
+ Proactive, organized and resilient; able to multi-task, prioritize and deliver to time-sensitive deadlines.
+ Advanced proficiency in Microsoft Excel and PowerPoint; working knowledge of fund research tools such as Morningstar and Bloomberg.
+ Professional qualifications such as CFA/FRM are beneficial.
+ Language capability: Fluent English and Mandarin (written and spoken).

Insights Lab Associate
Location:
Central, Hong Kong Island, HK
Brand: HSBC
Area of Interest:
Closing Date: Office Worker
Date: 15 Jul 2026
**Job description**
We are currently seeking a high calibre professional to join our team as a **Insights Lab Associate** .
**In this role you will:**
+ Support Insights Lab on Investment Insights digital publications creation, management and delivery to clients and colleagues.
+ Drive clients adoption of Investment Insights related digital engagement channels
+ Lead end-to-end project delivery, driving outcomes on content commercialization.
+ Own stakeholder management: map influence/interest, align priorities, and deliver crisp communications.
The role holder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation. They will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures.
They will also be expected to consistently display the behaviours that form part of the HSBC Values and culture and adhere to HSBC risk policies and procedures.
**To be successful you will need:**
+ Be passionate on an investment dialogue with a broad internal and external audience.
+ Be exceptionally good writer of concise, actionable investment related content, effectively an "investment tweeter" to a target audience. (English written fluency is a must, Chinese is an advantage).
+ Be a team player, to develop strong partnership with WPS CIO, Product Desks, Relationship Managers and Investment Counsellors to drive business outcome. Win as a team.
+ Be familiar with operation and/or risk and control procedures. Strong experience in project management preferred.
+ Be with good understanding of industry codes and regulation. Past working experience in risk or compliance is an advantage.
+ Be expected to have experience in wealth management industry or in a financial institution.
+ Have a bachelor's degree or an equivalent qualification. CFA would be an advantage.
+ Experience in working with offshore team would be an advantage.

Associate / VP - Quantitative Analyst - Quant Strategy Research
HONG KONG ISLAND, Hong Kong;Sydney, Australia
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any new position.**
Acknowledge ( a friend
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any new position.**
Acknowledge ( Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Responsibilities**
+ The candidate will work with the Global Quantitative Strategy research team developing new investment strategies for stock selection and allocation (styles, sectors, countries, and regions) to be published in research reports which are distributed to clients of the firm globally.
+ Working with Quantitative Strategist to implement new research ideas using new-age analytics.
+ Involved in identifying bottle necks in existing processes and providing innovative automated solutions.
+ Presenting complex analysis to a diverse audience of investors.
**Requirements**
+ Highly analytical, numerate, and detailed minded.
+ Bachelor degree or higher in Computer Science, Mathematics, Statistics, Finance, or similar analytical field.
+ At least three years of experience with Python and SQL, with a strong ability to build scalable, production-quality analytics, data pipelines, and research tools.
+ Proficiency with market data and analytics platforms, particularly FactSet and Bloomberg; experience with RavenPack or other alternative data analytics platforms would be highly valued.
+ Able to actively embrace AI and emerging technologies to improve research productivity, automate workflows, and enhance investment insight generation.
+ Experience working with large, complex, and unconventional data sets, with solid knowledge of data structures, algorithms, and scalable data-processing techniques.
+ Strong communication skills. Proven ability and willingness to work as a member of a team.
+ Talent for distilling complex information into clear, actionable insights.
+ Experience presenting to institutional clients will be highly valued.
+ The position will be in either Sydney or Hong Kong, depending on the suitability of the candidate.
+ Candidates with Mandarin skills will be an advantage
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
View your **"Know your Rights ( "** poster.
**View the LA County Fair Chance Ordinance ( .**
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

**Work Location** :
Singapore, Singapore
**Hours:**
40
**Line of Business:**
TD Securities
**Pay Details:**
We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.
**Job Description:**
TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience.
With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly diverse equity research franchise, while growing our strong, diversified investment bank.
We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.
The Supervisory Analyst - Research provides a high-quality and timely review of all products across the global research platform, ensuring that all research is compliant with FINRA, CIRO, and jurisdictional rules and regulations and company policies and procedures.
Local working hours in Singapore/ Hong Kong are as follows:
+ _Monday: 6:00 AM-2:00 PM_
+ _Tuesday-Friday: 4:00 AM-12:00 Noon_
+ _Vacation coverage (up to 8 weeks per year): Monday-Friday, 6:00 AM-2:00 PM_
This position is anchored to Eastern Time. Local working hours will shift **one hour later** during the North American standard time period (approximately November-March).
**Depth & Scope**
+ Reviews all research intended for the public, including but not limited to notes, reports, marketing presentations, invitations, videos, and podcasts
+ Review includes editing and compliance oversight of research to adhere to FINRA, CIRO, and jurisdictional rules and regulations, as well as company policies, before approval and release to the public
+ Ensures timely release of all research
+ Ensures content of research reports is clear, fair, and not misleading
+ Confirms the investment thesis and valuation of an equity security are clearly presented, justifiable, and form a reasonable basis for the rating. Ensures that research reports are balanced in their language and presentation, with risks to the investment properly conveyed
+ Validates that financial figures and estimates are applicable to the report and are properly updated throughout
+ Ensures proper company and other disclosures are present in reports and adhere to regulatory requirements
+ Determines that information presented is publicly available and appropriately attributed, particularly when commenting on actual or possible corporate activity that could involve conflicts of interest
+ Functions as a proficient user of the firm's research publishing system (BlueMatrix) to confirm research reports are properly scheduled and distributed to clients
+ Liaises with research analysts to address language, regulatory concerns, numerical inconsistencies, and issues with logic and clarity. Exercises diplomacy, tact, and sound judgement when delivering feedback.
**Education & Experience**
+ FINRA Series 16 License Required
+ Minimum 5 years of experience as a Supervisory Analyst at a securities firm
+ Demonstrated ability to commit to the specified working hours detailed above
+ Bachelor's Degree
+ Holds, or is willing to obtain within six months, CIRO-recognized proficiency for research approval (e.g., valid PDO under current CIRO transition and expiry rules, or new CIRO Supervisor Exam)
+ Experience reviewing both equity and macro research an asset
+ Ability to prioritize and work on multiple projects while working under tight deadline pressure
+ Strong editing and proofreading skills
+ Highly organized approach to work with a meticulous attention to detail, especially during busy periods
+ Excellent verbal and written communication skills
+ Knowledge of Microsoft Word, PowerPoint, and Excel
+ Experience with BlueMatrix publishing system preferred
+ Conservative mindset when reviewing materials from a compliance, regulatory, and reputational perspective
**Who We Are**
TD Securities is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
**Our Total Rewards Package**
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.
**Additional Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

Global Investment Research - Internship
Location:
Central, Hong Kong Island, HK
Programme Type: Internship Programme
Start Date and Duration: Mon Jun 14, 2027; 10 weeks
Opening Date: Mon Jul 06, 2026
Closing Date: Fri Oct 30, 2026
**Area of Interest:** Sales and Investments
**Business Area:** Corporate and Institutional Banking
**Short Description:** Explore markets and trends to help shape smarter business decisions.
**Who you are**
If you're naturally analytical, curious about how the world works, and keen to turn global events into insights, you'll fit right in.
Here's what we're looking for:
+ A team player: You work well with others, pitch in when it counts, and your colleagues know they can count on you. Collaboration is everything - we succeed together.
+ Problem solver mindset: You're comfortable digging into numbers, spotting patterns, and making sense of complex information. Whether it's company performance or big-picture economics, you like connecting the dots - and can spot a mismatch or typo.
+ Clear communicator: You know how to break down complicated information and explain it in a way that makes sense - in person, in writing, and over email. You can share your point of view confidently, and you listen well too.
+ Calm under pressure: Fast-paced? Tight deadlines? No problem. You stay focused, bring positive energy, and don't let pressure impact your attention to detail.
+ Always learning: Markets change all the time, and so do we. You're curious, adaptable, and always up for learning something new - whether that's exploring a fresh topic or rethinking the way something's done.
**What you'll do**
From day one, you'll be part of a close-knit team in either equity or macro research - diving deep into specific sectors or economic trends shaping the world. This isn't just about shadowing; you'll be contributing to real reports and insights that our clients rely on.
+ Work across markets and regions as you help create detailed reports and trade ideas, gaining exposure to different asset classes and global investment themes.
+ Build your analytical skills by breaking down complex problems and making sense of numbers, data, and trends - with a sharp eye for detail and accuracy.
+ Explore how to assess company performance, evaluate risks, and explain what the data means.
+ Learn how to present with impact, whether that's in a client meeting, an internal update, or a clear, well-crafted research note.
+ Understand the bigger picture - Learn how the global economy, current events, and market trends influence investment decisions - and how research supports our clients and our shapes big decisions.
+ Team up with experienced Analysts and Economists who'll support your learning, share insights, and help you grow every step of the way.
+ Get confident using the tools the industry relies on - like financial modelling platforms, data dashboards, and market intelligence tools - so you can turn complex information into clear, compelling insights.
You'll kick off the programme with a full week of structured training led by external experts. After that, you'll keep learning on the job - with feedback, mentorship, and plenty of opportunities to stretch yourself. By the end of the internship, you won't just understand what's happening in global markets - you'll have the skills to analyse it, explain it, and act on it. Enjoy your time and perform well, and you'll have the opportunity of a space on our graduate programme.

We are seeking an experienced investment professional to join our global manager research team. You will lead and support in-depth due diligence, assessment, and ongoing monitoring across active and passive investment strategies; and deliver independent, well-structured recommendations and reporting to support decision-making across our institutional and wealth platforms. The level of responsibility and seniority will be calibrated based on the candidate's experience and proven track record.
**Position Responsibilities:**
+ Conduct in-depth, ongoing quantitative and qualitative research, on investment strategies and portfolio managers across asset classes, including portfolio manager meetings to assess philosophy, process, team, performance, and risk to ensure success of strategies being covered; identify issues early and drive remediation. Apply a consistent approach to identify return/ risk drivers, develop value propositions, and produce decision-ready recommendations, enhance processes to improve efficiency, quality and productivity.
+ Strengthen the Global Manager Research team's center of expertise through adding value to the Global Wealth and Asset Management businesses with insights on investment manager analysis; foster strong partnership with key stakeholders across the company
+ Serve as the subject matter expert for the local and regional investment platforms in Asia; actively engage in boards and committees to advise product selection, conduct platform analysis, and support business growth and strategic initiatives.
+ Lead/support ad-hoc projects
**Required Qualifications:**
+ 5+ years of experience in investment manager / mutual fund research, due diligence, and manager selection. strong grasp of global markets, asset classes, and the asset management industry (experience on multi-manager, endowment, sovereign, buy-side, or major consultant platforms is highly relevant).
+ Detail orientation with solid analytical and writing skills; ability to synthesize complex findings into clear, actionable recommendations with a robust, consistent framework
+ Ownership and accountability: prioritize, multi-task, and deliver end-to-end work independently while collaborating inclusively with global, cross-disciplinary stakeholders
+ Growth mindset and proactivity: open to feedback, commits to resolve problems end-to-end, stewardship orientation, and motivation to do what is right
+ Excellent communication and stakeholder management; confident presenting to diverse audiences and maintaining well-reasoned, evidence-based views through rigorous discussion
+ Verbal and written proficiency in English and Mandarin and/or Cantonese
+ Knowledge of wealth, retirement or investment-linked insurance scheme platforms across Asia preferred
+ Proficient with Morningstar Direct, Lipper, Bloomberg and other research packages
+ Post graduate degree, CFA/CAIA preferred
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

Associate / VP - Equity Derivatives Strategist, Global Research, Hong Kong
HONG KONG ISLAND, Hong Kong
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any new position.**
Acknowledge ( a friend
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any new position.**
Acknowledge ( Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Job Description**
**Responsibilities:**
+ This is a unique client-facing role in the Asia Pacific equity derivatives and cross asset quant investment strategy team within Global Research at BofA
+ The successful candidate will help the team develop derivatives trade ideas for global institutional clients, formulate views on volatility and devise efficient hedging strategies
+ They will also develop and publish on leading-edge quantitatively-driven systematic strategies for alpha generation and hedging alike, as well as portfolio overlay solutions across equities, derivatives and fixed income
+ Apart from strategy development and contributing to wide-ranging derivatives/quant research published by the broader team, the role involves internal engagement with structuring, sales, and trading teams, as well as external exposure to a broad set of institutional clients
**Requirements:**
+ Strong academic background in quantitative finance, financial engineering, mathematics or Physics (e.g. Advanced Masters degree or PhD)
+ Advanced proficiency in quantitative analysis and statistics including time series and big / complex datasets
+ Strong programming skills, preferably in Python, R, Matlab, VBA, SQL etc, and Excel
+ Fluency in English is essential
+ Effective written and presentation skills - a key asset for a quant researcher is not only to write but also to explain complex concepts in simple terms
+ Candidates should have a keen eye for detail - accuracy, consistency and intuition to back-up mathematical rigour is crucial in this fast-paced environment
+ Candidates must show a long-term interest in the field of quantitative finance and demonstrate achievements towards their pursuit of a career in this field
+ Prior experience of developing and backtesting quantitative investment strategies would be preferred. For example: in Equities, including Equity Derivatives, Risk premia / factor-based investing
+ Exposure/experience in applying machine learning, natural language processing or advanced information theory would be a plus
+ The candidate would benefit from having prior experience of back-testing and/or portfolio construction in any asset class under real world constraints (e.g. liquidity criteria, transaction costs, rebalancing thresholds, etc)
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
View your **"Know your Rights ( "** poster.
**View the LA County Fair Chance Ordinance ( .**
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

Manager, Complaint Governance and Insights
Location:
Kowloon City, Kowloon, HK
Brand: HSBC
Area of Interest:
Closing Date: Office Worker
Date: 12 Jun 2026
**Job description**
**GCB 5**
We are currently seeking a high calibre professional to join our team as a **Manager, Complaint Governance and Insights.**
**In this role you will:**
+ Drive efficiency and ensure consistency in complaints data management, including data quality checks, reconciliations, and reporting controls
+ Lead end-to-end RCA on complaint themes to identify systemic drivers, control gaps, and process weaknesses
+ Translate complaint data, case narratives, and customer voice into actionable insights and prioritised recommendations that improve customer outcomes and experience
+ Identify emerging risks and trends early; escalate with evidence-based analysis, impact assessment
+ Produce regular and ad hoc complaints MI for stakeholders, senior management, governance committees, and regulators, ensuring clarity, and accuracy
+ Maintain and enhance complaints handling guidelines, operating instructions, registers, and MI standards in line with internal requirements and applicable regulatory expectations
+ Partner with relevant stakeholders and 2LoD on control testing and monitoring; maintain evidence, track actions, and drive timely closure of findings
+ Monitor regulatory and internal control changes; perform impact and gap assessments and support remediation planning and delivery
+ Support audit/inspection readiness through strong documentation, audit trails, and timely, high-quality responses to requests
**To be successful you will need:**
+ Relevant experience in complaints, governance/controls, customer insights/analytics, quality assurance, or consulting; insurance experience is strongly preferred
+ Highly organised and detail-minded with strong prioritisation and delivery discipline
+ Strong critical thinking and judgement; able to challenge constructively and influence outcomes across stakeholders
+ Strong executive and regulatory writing skills; confident communicator with senior stakeholders
+ Advanced Excel and strong PowerPoint skills; responsible and confident use of AI tools to improve productivity while maintaining data integrity and control standards
+ Fluent in English and Cantonese; Mandarin welcomed but not mandatory
**Opening up a world of opportunity**
** is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Product Management
Role
Develops product strategies and roadmaps to execute to ensure maximum penetration of market segments. Manages and maintains existing product lines on an on-going basis, including partner management.
Conducts opportunity assessments on new ideas and concepts.
Provides design specifications for product enhancements to Product Development. Defines business and technical requirements, and manages the relationships of technical resources and the Global Technology Organization to maintain and build out platforms.
Key Responsibilities
Monitor product performance, provide feedback, define or approve/disapprove change control processes, and manage vendor relationships.
Coordinate with customer teams, customers and third parties to develop product strategies and possible enhancements of existing product offerings.
Develop and implement programs and initiatives using the Go-To-Market process to increase card issuance in both established and emerging markets.
Engage in idea generation, concept validation, business case development, and in some instances financial modeling and planning.
Execute business plans which promote the value and profitability of MasterCard acceptance.
Enhance the development and design of product-marketing strategy from product decision through product life cycle.
Coordinate the execution of advertising, promotional, and sales programs to meet objectives.
Knowledge / Experience
Bachelor's degree in business or equivalent work experience.
5-8 years prior related work experience with at least two years of management experience desirable.
Extensive experience in new product development.
Must have strong business/market/financial analysis and project management skills.
Skills / Abilities
Ability to interact and coordinate effectively with internal and external business partners.
Business acumen with the ability to provide solutions that drive positive results to the customer and MasterCard.
Self-motivated with a proven track record of delivering success while operating within a team.
Some travel required.
Native in Cantonese, Fluent in English; Mandarin is preferred
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.