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Senior Digital Product Manager, Conversational Banking - International Wealth and Premier Banking
Kowloon City
HSBC
Posted today
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Job Description
Senior Digital Product Manager, Conversational Banking - International Wealth and Premier Banking
Location:
Kowloon City, Kowloon, HK
Brand: HSBC
Area of Interest: Digital
Closing Date: Office Worker
Date: 26 Jun 2026
**Job description**
**GCB 4**
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
International Wealth and Premier Banking (IWPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs.
We are currently seeking an experienced individual to join our team as **Senior Digital Product Manager, Conversational Banking** , for the new AI bot platform (chat and voice). You'll be responsible for adopting future-state AI bot solutions, growing customer adoption of conversational channels, and increasing automation through traditional AI and GenAI. You'll work across Digital & CX and partner teams (e.g., UK, HK, Data & Analytics, Contact Centers, Wealth Solutions, Customer Segments).
Conversational Banking is globally accountable for HSBC's chat and messaging channels, delivering great customer experiences through a blend of AI and human support. HSBC is on a mission to build the world's best banking app-and that includes building the world's best conversational experience by innovating and experimenting with Generative AI and Agentic AI.
**The role holder will:**
+ Own the end-to-end product lifecycle for conversational banking platform capabilities and journeys, ensuring customer needs are met and benefits are realised over time.
+ Design, build and run digital customer experience journeys for conversational channels, working with cross-functional teams (analysts, engineers, designers, scrum teams) across locations in a lean agile environment.
+ Act as product owner/champion for one or more products; select and adapt appropriate delivery methods (predictive and/or agile).
+ Analyse market/user research, feedback, expert input and usage data to identify needs and opportunities.
+ Prioritise product requirements and own the product backlog, anticipating changes in customer/user needs to enable agile delivery.
+ Collaborate with Customer and Product value streams to shape journey design and build (including transactional chatbots).
+ Help drive the Conversational Banking product strategy, combining business strategy, external trends and market needs; bring structure to ambiguous/large-scale problems.
+ Ensure a strong understanding of how conversational channels increase customer satisfaction and reduce cost, and that delivery aligns to Group Standards.
+ Manage multiple complex responsibilities across several business areas as required.
+ Keep fair customer outcomes at the heart of delivery, aligned to Best Place to Bank principles (Make Better Products, Sell Them Properly, Keep Them Sold).
+ Continually reassess operational risks considering economic/market conditions, legal/regulatory requirements, operating practices, restructures and new technology.
**Knowledge & Experience / Qualifications:**
+ Previous experience in Digital Product Management.
+ Strong problem-solving mindset with an entrepreneurial drive; able to deconstruct problems and understand root causes.
+ Deep experience in customer-facing Conversational AI and GenAI products, ideally in banking/fintech.
+ Experience in global/regional roles delivering outcomes across diverse cultures.
+ Ability to set clear strategic direction aligned with Markets, Customer Segments and Physical Channels (preferred).
+ Extensive experience across digital product development: opportunity identification, business cases, requirements, deployment approach, execution, launch, and post-launch performance management.
+ SAFe experience, operating on quarterly planning cycles; able to ensure work is well-defined, prioritised, estimated and dependencies understood.
+ Strong stakeholder management and communication skills; able to navigate differing viewpoints.
+ Proven ability to build relationships and influence without direct authority.
+ Data driven analytical approach to problem solving, looking to understand the underlying causes, so that we can build a global solution rather than a series of point solutions.
+ Experience of Design Thinking and leading run ahead work to explore new problems or potential ideas, bringing in Design, Analysis, Architecture and Engineering colleagues.
+ Consumer financial services industry experience and strong understanding of Digital business, while experience with travel, lifestyle, and/or other consumer product development is a strong advantage.
+ Good communication skills for navigating through business requirements, differences of opinion on approach.
+ Proven ability to build strong relationships across stakeholder groups.
+ Excellent understanding of the bank's risk framework and experience of working with second line of defence: legal, compliance, financial crime (AML & sanctions), fraud, risk.
+ Strong outward focus and grasp of the competitor environment - opportunities, threats, gaps.
+ Excellent command of English, Mandarin and Cantonese.
**Opening up a world of opportunity**
** is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
Location:
Kowloon City, Kowloon, HK
Brand: HSBC
Area of Interest: Digital
Closing Date: Office Worker
Date: 26 Jun 2026
**Job description**
**GCB 4**
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
International Wealth and Premier Banking (IWPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs.
We are currently seeking an experienced individual to join our team as **Senior Digital Product Manager, Conversational Banking** , for the new AI bot platform (chat and voice). You'll be responsible for adopting future-state AI bot solutions, growing customer adoption of conversational channels, and increasing automation through traditional AI and GenAI. You'll work across Digital & CX and partner teams (e.g., UK, HK, Data & Analytics, Contact Centers, Wealth Solutions, Customer Segments).
Conversational Banking is globally accountable for HSBC's chat and messaging channels, delivering great customer experiences through a blend of AI and human support. HSBC is on a mission to build the world's best banking app-and that includes building the world's best conversational experience by innovating and experimenting with Generative AI and Agentic AI.
**The role holder will:**
+ Own the end-to-end product lifecycle for conversational banking platform capabilities and journeys, ensuring customer needs are met and benefits are realised over time.
+ Design, build and run digital customer experience journeys for conversational channels, working with cross-functional teams (analysts, engineers, designers, scrum teams) across locations in a lean agile environment.
+ Act as product owner/champion for one or more products; select and adapt appropriate delivery methods (predictive and/or agile).
+ Analyse market/user research, feedback, expert input and usage data to identify needs and opportunities.
+ Prioritise product requirements and own the product backlog, anticipating changes in customer/user needs to enable agile delivery.
+ Collaborate with Customer and Product value streams to shape journey design and build (including transactional chatbots).
+ Help drive the Conversational Banking product strategy, combining business strategy, external trends and market needs; bring structure to ambiguous/large-scale problems.
+ Ensure a strong understanding of how conversational channels increase customer satisfaction and reduce cost, and that delivery aligns to Group Standards.
+ Manage multiple complex responsibilities across several business areas as required.
+ Keep fair customer outcomes at the heart of delivery, aligned to Best Place to Bank principles (Make Better Products, Sell Them Properly, Keep Them Sold).
+ Continually reassess operational risks considering economic/market conditions, legal/regulatory requirements, operating practices, restructures and new technology.
**Knowledge & Experience / Qualifications:**
+ Previous experience in Digital Product Management.
+ Strong problem-solving mindset with an entrepreneurial drive; able to deconstruct problems and understand root causes.
+ Deep experience in customer-facing Conversational AI and GenAI products, ideally in banking/fintech.
+ Experience in global/regional roles delivering outcomes across diverse cultures.
+ Ability to set clear strategic direction aligned with Markets, Customer Segments and Physical Channels (preferred).
+ Extensive experience across digital product development: opportunity identification, business cases, requirements, deployment approach, execution, launch, and post-launch performance management.
+ SAFe experience, operating on quarterly planning cycles; able to ensure work is well-defined, prioritised, estimated and dependencies understood.
+ Strong stakeholder management and communication skills; able to navigate differing viewpoints.
+ Proven ability to build relationships and influence without direct authority.
+ Data driven analytical approach to problem solving, looking to understand the underlying causes, so that we can build a global solution rather than a series of point solutions.
+ Experience of Design Thinking and leading run ahead work to explore new problems or potential ideas, bringing in Design, Analysis, Architecture and Engineering colleagues.
+ Consumer financial services industry experience and strong understanding of Digital business, while experience with travel, lifestyle, and/or other consumer product development is a strong advantage.
+ Good communication skills for navigating through business requirements, differences of opinion on approach.
+ Proven ability to build strong relationships across stakeholder groups.
+ Excellent understanding of the bank's risk framework and experience of working with second line of defence: legal, compliance, financial crime (AML & sanctions), fraud, risk.
+ Strong outward focus and grasp of the competitor environment - opportunities, threats, gaps.
+ Excellent command of English, Mandarin and Cantonese.
**Opening up a world of opportunity**
** is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
Is this job a match or a miss?
Apply Now
0
Job Description
Assistant Retail Banking (Sales) Manager - Hang Seng Bank (HK)
Location:
Mongkok, Kowloon, HK
Brand: Hang Seng Bank
Area of Interest: Branch and Retail Banking
Closing Date: Office Worker
Date: 11 Jun 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
**Principal responsibilities**
+ Lead the team to solicit new applications through branch / roadshows and meet business target
+ Keep abreast of latest development of recommend corresponding business strategies as appropriate
+ Manage roadshow operations and ensure service quality is up to standard and compliance
+ Assist the Retail Banking Manager to manage the team performance and development of subordinates
**Requirements**
+ Degree / Diploma in a related discipline OR other relevant qualifications
+ Minimum 5 years relevant experience and at least 1 year at supervisory level, with exposure to retail banking products acquisition is an advantage
+ Strong service and sales orientation, with good communication, interpersonal and leadership skills
+ Ability to work under pressure, flexibility to work in different locations and willingness to work on Sundays and public holidays
+ Proficiency in both English and Chinese, with fluency in Putonghua is an advantage
+ High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
RBW
**You'll achieve more when you join Hang Seng Bank Limited.**
** Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited
Location:
Mongkok, Kowloon, HK
Brand: Hang Seng Bank
Area of Interest: Branch and Retail Banking
Closing Date: Office Worker
Date: 11 Jun 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
**Principal responsibilities**
+ Lead the team to solicit new applications through branch / roadshows and meet business target
+ Keep abreast of latest development of recommend corresponding business strategies as appropriate
+ Manage roadshow operations and ensure service quality is up to standard and compliance
+ Assist the Retail Banking Manager to manage the team performance and development of subordinates
**Requirements**
+ Degree / Diploma in a related discipline OR other relevant qualifications
+ Minimum 5 years relevant experience and at least 1 year at supervisory level, with exposure to retail banking products acquisition is an advantage
+ Strong service and sales orientation, with good communication, interpersonal and leadership skills
+ Ability to work under pressure, flexibility to work in different locations and willingness to work on Sundays and public holidays
+ Proficiency in both English and Chinese, with fluency in Putonghua is an advantage
+ High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
RBW
**You'll achieve more when you join Hang Seng Bank Limited.**
** Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited
Is this job a match or a miss?
Apply Now
1
Job Description
Prestige Investment Sales Manager - Hang Seng Bank (HK)
Location:
Mongkok, Kowloon, HK
Brand: Hang Seng Bank
Area of Interest: Branch and Retail Banking
Closing Date: Office Worker
Date: 2 Jul 2026
**Job description**
**S** **ome careers have more impact than others.**
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
**Retail Distribution - Wealth Sales Distribution**
Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 254 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.
Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management.
We are currently seeking a high caliber professional to join our Wealth Sales Distribution as **Prestige Investment Sales Manager.**
**Principal responsibilities**
+ Lead, execute and proactively implement advanced coaching techniques to motivate and encourage learning and re-enforce application within the work place
+ Provide guidance to insurance specialist in the branches, and also responsible for formulating and implementing tactics/strategies
+ Monitor and review current sales process in order to improve channel efficiency and customer experience
+ Enhance capabilities and professionalism of the sales force to improve overall customer satisfaction
+ Manage the performance and ensure the professionalism and sales quality of team members
+ Ensure that all control measures relevant to the job are undertaken to minimize risk exposure of the Bank
+ Adhere to all relevant processes and procedures of the Group compliance policy and internal controls
**Requirements**
+ University degree in Business Administration or other related disciplines, with professional qualifications such as CFA, CFP or CFMP an advantage
+ Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.
+ Pass the Hong Kong Securities Institute Licensing Examination and IIQE and fulfill the competency requirements to carry out regulated activities as defined under the Securities and Futures Ordinance
+ Proven experience in retail banking, with strong knowledge of investment products
+ Excellent interpersonal and communications skills
+ Sound investment consultation and presentation skills
+ Proficiency in both English and Chinese
+ Customer centric mindset and able to manage complex interaction effectively
+ Shown strong situation awareness, strong desire to learn and able to work in Agile environment
+ High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
+ Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks ( .
**You'll achieve more when you join Hang Seng Bank Limited.**
** Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited
Location:
Mongkok, Kowloon, HK
Brand: Hang Seng Bank
Area of Interest: Branch and Retail Banking
Closing Date: Office Worker
Date: 2 Jul 2026
**Job description**
**S** **ome careers have more impact than others.**
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
**Retail Distribution - Wealth Sales Distribution**
Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 254 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.
Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management.
We are currently seeking a high caliber professional to join our Wealth Sales Distribution as **Prestige Investment Sales Manager.**
**Principal responsibilities**
+ Lead, execute and proactively implement advanced coaching techniques to motivate and encourage learning and re-enforce application within the work place
+ Provide guidance to insurance specialist in the branches, and also responsible for formulating and implementing tactics/strategies
+ Monitor and review current sales process in order to improve channel efficiency and customer experience
+ Enhance capabilities and professionalism of the sales force to improve overall customer satisfaction
+ Manage the performance and ensure the professionalism and sales quality of team members
+ Ensure that all control measures relevant to the job are undertaken to minimize risk exposure of the Bank
+ Adhere to all relevant processes and procedures of the Group compliance policy and internal controls
**Requirements**
+ University degree in Business Administration or other related disciplines, with professional qualifications such as CFA, CFP or CFMP an advantage
+ Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.
+ Pass the Hong Kong Securities Institute Licensing Examination and IIQE and fulfill the competency requirements to carry out regulated activities as defined under the Securities and Futures Ordinance
+ Proven experience in retail banking, with strong knowledge of investment products
+ Excellent interpersonal and communications skills
+ Sound investment consultation and presentation skills
+ Proficiency in both English and Chinese
+ Customer centric mindset and able to manage complex interaction effectively
+ Shown strong situation awareness, strong desire to learn and able to work in Agile environment
+ High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
+ Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks ( .
**You'll achieve more when you join Hang Seng Bank Limited.**
** Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited
Is this job a match or a miss?
Apply Now
2
Job Description
Manager, Retail Banking (Sales) - Hang Seng Bank (HK)
Location:
Mongkok, Kowloon, HK
Brand: Hang Seng Bank
Area of Interest: Branch and Retail Banking
Closing Date: Office Worker
Date: 10 Jun 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
**Principal responsibilities**
+ Achieve sales target by planning and management of team activities
+ Lead the team to solicit new applications through branch / roadshows
+ Keep abreast of latest development of recommend corresponding business strategies as appropriate
+ Manage team performance and development of subordinates
+ Manager 3 _rd_ party vendor as Service ambassador to support roadshow activities while ensuring compliance with internal and regulatory guidelines
+ Improve success rate of applications by minimizing missing supporting documents / application information
+ Manage team administrative work
+ Manage roadshow operations and ensure service quality is up to standard and compliance
**Requirements**
+ University degree in Business Administration or a related discipline
+ Proven working experience in retail banking product management with at least 3 years in managerial grade
+ Strong business acumen and numeric sense
+ Strong interpersonal, communication and presentation skills
+ Great sense of ownership and ability to work independently with good problem-solving skills
RBW
**You'll achieve more when you join Hang Seng Bank Limited.**
** Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited
Location:
Mongkok, Kowloon, HK
Brand: Hang Seng Bank
Area of Interest: Branch and Retail Banking
Closing Date: Office Worker
Date: 10 Jun 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
**Principal responsibilities**
+ Achieve sales target by planning and management of team activities
+ Lead the team to solicit new applications through branch / roadshows
+ Keep abreast of latest development of recommend corresponding business strategies as appropriate
+ Manage team performance and development of subordinates
+ Manager 3 _rd_ party vendor as Service ambassador to support roadshow activities while ensuring compliance with internal and regulatory guidelines
+ Improve success rate of applications by minimizing missing supporting documents / application information
+ Manage team administrative work
+ Manage roadshow operations and ensure service quality is up to standard and compliance
**Requirements**
+ University degree in Business Administration or a related discipline
+ Proven working experience in retail banking product management with at least 3 years in managerial grade
+ Strong business acumen and numeric sense
+ Strong interpersonal, communication and presentation skills
+ Great sense of ownership and ability to work independently with good problem-solving skills
RBW
**You'll achieve more when you join Hang Seng Bank Limited.**
** Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited
Is this job a match or a miss?
Apply Now
3
Job Description
Retail Banking Specialist (Sales) II - Hang Seng Bank (HK)
Location:
Mongkok, Kowloon, HK
Brand: Hang Seng Bank
Area of Interest: Branch and Retail Banking
Closing Date: Office Worker
Date: 11 Jun 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
**Retail Distribution - Distribution Support**
Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 255 branches and service outlets, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population, offering an extensive range of products.
Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management.
We are currently seeking a high caliber professional to join our branch network as **Retail Banking Specialist (Sales) II.**
**Principal responsibilities**
+ Solicit new applications through branch / roadshows
+ Handle customer enquiries on retail banking products and deliver customer-focused solutions
+ Achieve assigned sales targets
+ Keep abreast of latest development of recommend corresponding business strategies as appropriate
**Requirements**
+ Secondary Education holder or relevant qualifications
+ Proven experience relevant experience, with exposure to credit card acquisition is an advantage
+ Ability to work under pressure, flexibility to work in different locations and willingness to work on Sundays and public holidays
+ Proficiency in both English and Chinese, with fluency in Putonghua is an advantage
+ High level of customer centricity mindset with dedication to deliver exceptional quality services for customers RB&W
**You'll achieve more when you join Hang Seng Bank Limited.**
** Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited
Location:
Mongkok, Kowloon, HK
Brand: Hang Seng Bank
Area of Interest: Branch and Retail Banking
Closing Date: Office Worker
Date: 11 Jun 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
**Retail Distribution - Distribution Support**
Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 255 branches and service outlets, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population, offering an extensive range of products.
Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management.
We are currently seeking a high caliber professional to join our branch network as **Retail Banking Specialist (Sales) II.**
**Principal responsibilities**
+ Solicit new applications through branch / roadshows
+ Handle customer enquiries on retail banking products and deliver customer-focused solutions
+ Achieve assigned sales targets
+ Keep abreast of latest development of recommend corresponding business strategies as appropriate
**Requirements**
+ Secondary Education holder or relevant qualifications
+ Proven experience relevant experience, with exposure to credit card acquisition is an advantage
+ Ability to work under pressure, flexibility to work in different locations and willingness to work on Sundays and public holidays
+ Proficiency in both English and Chinese, with fluency in Putonghua is an advantage
+ High level of customer centricity mindset with dedication to deliver exceptional quality services for customers RB&W
**You'll achieve more when you join Hang Seng Bank Limited.**
** Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited
Is this job a match or a miss?
Apply Now
4
Job Description
Retail Banking Specialist (Sales) I
Location:
Mongkok, Kowloon, HK
Brand: Hang Seng Bank
Area of Interest:
Closing Date: Office Worker
Date: 10 Jun 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
**Retail Distribution**
Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 254 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.
Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management.
We are seeking qualified individuals to join our team as **Retail Banking Specialist (Sales) I.**
**Principal responsibilities**
+ Solicit new applications through branch / roadshows
+ Handle customer enquiries on retail banking products and deliver customer-focused solutions
+ Achieve assigned sales targets
+ Keep abreast of latest development of recommend corresponding business strategies as appropriate
**Requirements**
+ Secondary Education holder or relevant qualifications
+ Proven experience relevant experience, with exposure to credit card acquisition is an advantage
+ Ability to work under pressure, flexibility to work in different locations and willingness to work on Sundays and public holidays
+ Proficiency in both English and Chinese, with fluency in Putonghua is an advantage
+ High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
**You'll achieve more when you join Hang Seng Bank Limited.**
** Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited
Location:
Mongkok, Kowloon, HK
Brand: Hang Seng Bank
Area of Interest:
Closing Date: Office Worker
Date: 10 Jun 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
**Retail Distribution**
Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 254 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.
Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management.
We are seeking qualified individuals to join our team as **Retail Banking Specialist (Sales) I.**
**Principal responsibilities**
+ Solicit new applications through branch / roadshows
+ Handle customer enquiries on retail banking products and deliver customer-focused solutions
+ Achieve assigned sales targets
+ Keep abreast of latest development of recommend corresponding business strategies as appropriate
**Requirements**
+ Secondary Education holder or relevant qualifications
+ Proven experience relevant experience, with exposure to credit card acquisition is an advantage
+ Ability to work under pressure, flexibility to work in different locations and willingness to work on Sundays and public holidays
+ Proficiency in both English and Chinese, with fluency in Putonghua is an advantage
+ High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
**You'll achieve more when you join Hang Seng Bank Limited.**
** Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited
Is this job a match or a miss?
Apply Now
5
Job Description
Channel Sales Officer (Mortgage) - Hang Seng Bank (HK)
Location:
Mongkok, Kowloon, HK
Brand: Hang Seng Bank
Area of Interest: Branch and Retail Banking
Closing Date: Hybrid Worker
Date: 11 Jun 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
**Retail Distribution - Mortgage Relationship Management** **RBW**
Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 250 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.
As one of the Hong Kong's leading mortgage banks, we help smooth the path to home ownership for customers by offering innovative, timely and comprehensive mortgage products and services that allow homebuyers at all levels to fulfill their home-buying dreams. Our services are delivered through a comprehensive range of service channels, including branches, mobile direct sales, e-channels and customer hotlines.
Should you join our Mortgage Relation Management, you will work closely with our professional, innovative and committed staff to develop and enhance mortgage loan products to meet the changing needs of customers in a dynamic market environment and to deliver premium services to our customers.
We are currently seeking a high calibre professional to join our department as **Channel Sales Officer** , reporting to Channel Sales Manager.
**Principal responsibilities**
+ Acquire and promote mortgage loan business including mortgage loans and secured overdraft products through the Bank's direct banking business channels, including e-channel and phone banking channel
+ Assist in providing mortgage fulfilment service to branches
+ Work closely with various functional departments, including credit control and mortgage operations to ensure mortgage applications are approved and completed according to the relevant credit and risks control policies
+ Participate in the selling and promoting of mortgage and secured loans products, as well as cross-selling other financial products and services to our customers through the Bank's distribution channels
**Requirements**
+ University degree in Business Administration / Finance or a related discipline
+ Pass in the Insurance Intermediaries Qualifying Examinations (Paper 1, 2 and 3)
+ Minimum of one year's retail banking experience
+ Strong sales and service orientation, with outgoing personality and good communication skills
+ Proficiency in both English and Chinese, with proficiency in Putonghua an advantage
+ High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
+ Have an aptitude for the Bank's credit, risk and customer on-boarding policies
+ Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks ( .
**You'll achieve more when you join Hang Seng Bank Limited.**
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
by Hang Seng Bank Limited
Location:
Mongkok, Kowloon, HK
Brand: Hang Seng Bank
Area of Interest: Branch and Retail Banking
Closing Date: Hybrid Worker
Date: 11 Jun 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
**Retail Distribution - Mortgage Relationship Management** **RBW**
Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 250 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.
As one of the Hong Kong's leading mortgage banks, we help smooth the path to home ownership for customers by offering innovative, timely and comprehensive mortgage products and services that allow homebuyers at all levels to fulfill their home-buying dreams. Our services are delivered through a comprehensive range of service channels, including branches, mobile direct sales, e-channels and customer hotlines.
Should you join our Mortgage Relation Management, you will work closely with our professional, innovative and committed staff to develop and enhance mortgage loan products to meet the changing needs of customers in a dynamic market environment and to deliver premium services to our customers.
We are currently seeking a high calibre professional to join our department as **Channel Sales Officer** , reporting to Channel Sales Manager.
**Principal responsibilities**
+ Acquire and promote mortgage loan business including mortgage loans and secured overdraft products through the Bank's direct banking business channels, including e-channel and phone banking channel
+ Assist in providing mortgage fulfilment service to branches
+ Work closely with various functional departments, including credit control and mortgage operations to ensure mortgage applications are approved and completed according to the relevant credit and risks control policies
+ Participate in the selling and promoting of mortgage and secured loans products, as well as cross-selling other financial products and services to our customers through the Bank's distribution channels
**Requirements**
+ University degree in Business Administration / Finance or a related discipline
+ Pass in the Insurance Intermediaries Qualifying Examinations (Paper 1, 2 and 3)
+ Minimum of one year's retail banking experience
+ Strong sales and service orientation, with outgoing personality and good communication skills
+ Proficiency in both English and Chinese, with proficiency in Putonghua an advantage
+ High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
+ Have an aptitude for the Bank's credit, risk and customer on-boarding policies
+ Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks ( .
**You'll achieve more when you join Hang Seng Bank Limited.**
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
by Hang Seng Bank Limited
Is this job a match or a miss?
Apply Now
6
Associate Relationship Manager/General Banking Manager/Branch Service Executive- Hang Seng Bank (HK)
Central
HSBC
Posted 5 days ago
Job Viewed
Job Description
Associate Relationship Manager/General Banking Manager/Branch Service Executive- Hang Seng Bank (HK)
Location:
Central, Hong Kong Island, HK
Brand: Hang Seng Bank
Area of Interest:
Closing Date: Office Worker
Date: 11 Jun 2026
**Job description**
**Some careers have more impact than others**
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
**Retail Distribution**
Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 254 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.
We are currently seeking high-calibre professionals to join our retail distribution team, to undergo a structured training in order to develop a wide-spectrum of retail banking product knowledge and pave way for further career development.
Onsite interviews will be arranged for the below positions on the recruitment day. Visit the corresponding job links to learn more about the job responsibilities and requirements.
**Associate Relationship Manager:**
Service Executive (Teller):**
Relationship Manager:**
Branch Service Executive:**
Banking Manager:**
Sales:**
location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management.
Our employees are the most valuable resources in the bank. We are committed to providing you with the optimal workplace experience. Here is a taste of our offerings:
+ Attractive basic salary
+ Healthcare insurance coverage including yourself and your family.
+ Retirement benefit scheme with employer's contribution
+ Employee Share Purchase Plan
+ Work-life balance: 18-30 days paid annual leave plus other categories of leave entitlements e.g. birthday, marriage, maternity and paternity, study, volunteer work.
+ Preferential interest rate for staff housing loan of up to 100% of property valuation or purchase price
+ Recognizable corporate training and development program
+ Progressive career advancement opportunities
**Principal responsibilities**
+ Provide quality customer service to our retail customers in branch network
+ Proactively identify customer needs and offer appropriate banking services and solutions
+ Participate in promotional campaigns to acquire new business and strengthen customer loyalty
+ Maintain awareness of operational risks and adhere to relevant policies and guidelines
Qualifications - External
+ University degree / Associate degree holders; or HKCEE / HKDSE holders plus relevant working experience. Candidate with less experience or fresh graduate are also welcome.
+ Relevant professional qualification in insurance and investment is an advantage
+ Strong service and sales orientation, self-motivated with good communication skills
+ Proficiency in both English and Chinese, with proficiency in Putonghua an advantage
+ High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
+ Ability to manage complex interactions effectively
+ Shown strong situation awareness, strong desire to learn and able to work in Agile environment
**Work location will be subject to change and to be decided by Line Management upon joining**
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks ( .
**You'll achieve more when you join Hang Seng Bank Limited.**
** Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited
Location:
Central, Hong Kong Island, HK
Brand: Hang Seng Bank
Area of Interest:
Closing Date: Office Worker
Date: 11 Jun 2026
**Job description**
**Some careers have more impact than others**
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
**Retail Distribution**
Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 254 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.
We are currently seeking high-calibre professionals to join our retail distribution team, to undergo a structured training in order to develop a wide-spectrum of retail banking product knowledge and pave way for further career development.
Onsite interviews will be arranged for the below positions on the recruitment day. Visit the corresponding job links to learn more about the job responsibilities and requirements.
**Associate Relationship Manager:**
Service Executive (Teller):**
Relationship Manager:**
Branch Service Executive:**
Banking Manager:**
Sales:**
location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management.
Our employees are the most valuable resources in the bank. We are committed to providing you with the optimal workplace experience. Here is a taste of our offerings:
+ Attractive basic salary
+ Healthcare insurance coverage including yourself and your family.
+ Retirement benefit scheme with employer's contribution
+ Employee Share Purchase Plan
+ Work-life balance: 18-30 days paid annual leave plus other categories of leave entitlements e.g. birthday, marriage, maternity and paternity, study, volunteer work.
+ Preferential interest rate for staff housing loan of up to 100% of property valuation or purchase price
+ Recognizable corporate training and development program
+ Progressive career advancement opportunities
**Principal responsibilities**
+ Provide quality customer service to our retail customers in branch network
+ Proactively identify customer needs and offer appropriate banking services and solutions
+ Participate in promotional campaigns to acquire new business and strengthen customer loyalty
+ Maintain awareness of operational risks and adhere to relevant policies and guidelines
Qualifications - External
+ University degree / Associate degree holders; or HKCEE / HKDSE holders plus relevant working experience. Candidate with less experience or fresh graduate are also welcome.
+ Relevant professional qualification in insurance and investment is an advantage
+ Strong service and sales orientation, self-motivated with good communication skills
+ Proficiency in both English and Chinese, with proficiency in Putonghua an advantage
+ High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
+ Ability to manage complex interactions effectively
+ Shown strong situation awareness, strong desire to learn and able to work in Agile environment
**Work location will be subject to change and to be decided by Line Management upon joining**
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks ( .
**You'll achieve more when you join Hang Seng Bank Limited.**
** Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited
Is this job a match or a miss?
Apply Now
7
Job Description
Retail Banking Sales Management Manager - Hang Seng Bank (HK)
Location:
Mongkok, Kowloon, HK
Brand: Hang Seng Bank
Area of Interest: Branch and Retail Banking
Closing Date: Hybrid Worker
Date: 6 Jul 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
**Retail Distribution** **RBW**
Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 250 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.
We are currently seeking a high caliber professional to join our branch network as **Retail Banking Sales Management Manager** , reporting to Head of Retail Banking Sales Management.
**Principal responsibilities**
+ Perform sales management to achieve the assigned KPIs.
+ Formulate and implement non-regulated product sales strategies and communicate to sales staff in the Area
+ Monitor non-regulated product sales activities and productivity metrics to ensure delivery is in accordance with sales pipeline in the Area
+ Collaborate with internal compliance and quality assurance units on sales quality of branch staff and take remedial measures to ensure strict adherence to the compliance standards
+ Maintain close communication with branches and other relevant departments to develop and implement necessary follow-up actions
+ Set clear performance targets and objectives for staff and monitor their progress regularly
+ Coach/ counsel/ motivate and develop staff members
+ Ensure all control measures relevant to the job responsibilities are undertaken to minimize the risk exposure of the Bank
+ Observe the established Bank's and Group's compliance policies and monitor their implementation
**Requirements**
+ University graduates are preferred, seasoned candidates with lower academic qualification will also be considered
+ Passes in the Insurance Intermediaries Qualifying Examinations (IIQE).
+ Proven experience in retail banking as well as exposure to frontline sales an advantage
+ Self-motivated with strong sales and customer orientation
+ Good communication, interpersonal and problem solving skills
+ Strong drive to succeed and ability to work under pressure
+ Proficiency in both English and Chinese with sound knowledge of application software
+ Great sense of ownership and high level of customer centricity mindset with dedication to deliver exceptional quality services for customers
+ Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer toMandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks ( .
**You'll achieve more when you join Hang Seng Bank Limited.**
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
by Hang Seng Bank Limited
Location:
Mongkok, Kowloon, HK
Brand: Hang Seng Bank
Area of Interest: Branch and Retail Banking
Closing Date: Hybrid Worker
Date: 6 Jul 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
**Retail Distribution** **RBW**
Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 250 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.
We are currently seeking a high caliber professional to join our branch network as **Retail Banking Sales Management Manager** , reporting to Head of Retail Banking Sales Management.
**Principal responsibilities**
+ Perform sales management to achieve the assigned KPIs.
+ Formulate and implement non-regulated product sales strategies and communicate to sales staff in the Area
+ Monitor non-regulated product sales activities and productivity metrics to ensure delivery is in accordance with sales pipeline in the Area
+ Collaborate with internal compliance and quality assurance units on sales quality of branch staff and take remedial measures to ensure strict adherence to the compliance standards
+ Maintain close communication with branches and other relevant departments to develop and implement necessary follow-up actions
+ Set clear performance targets and objectives for staff and monitor their progress regularly
+ Coach/ counsel/ motivate and develop staff members
+ Ensure all control measures relevant to the job responsibilities are undertaken to minimize the risk exposure of the Bank
+ Observe the established Bank's and Group's compliance policies and monitor their implementation
**Requirements**
+ University graduates are preferred, seasoned candidates with lower academic qualification will also be considered
+ Passes in the Insurance Intermediaries Qualifying Examinations (IIQE).
+ Proven experience in retail banking as well as exposure to frontline sales an advantage
+ Self-motivated with strong sales and customer orientation
+ Good communication, interpersonal and problem solving skills
+ Strong drive to succeed and ability to work under pressure
+ Proficiency in both English and Chinese with sound knowledge of application software
+ Great sense of ownership and high level of customer centricity mindset with dedication to deliver exceptional quality services for customers
+ Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer toMandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks ( .
**You'll achieve more when you join Hang Seng Bank Limited.**
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
by Hang Seng Bank Limited
Is this job a match or a miss?
Apply Now
8
Manager, Investment Sales Quality Assurance and Business Management - Hang Seng Bank (HK)
Central
HSBC
Posted 9 days ago
Job Viewed
Job Description
Manager, Investment Sales Quality Assurance and Business Management - Hang Seng Bank (HK)
Location:
Central, Hong Kong Island, HK
Brand: Hang Seng Bank
Area of Interest: Commercial Banking
Closing Date: Hybrid Worker
Date: 26 Jun 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
**Commercial Banking - Corporate Insurance & Investment Sales Quality Assurance & Business Management Department**
Hang Seng's Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.
For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.
We are currently seeking a high caliber professional to join our team as **Manager, Investment Sales Quality Assurance and Business Management**
**Principal responsibilities**
+ Oversight on the end-to-end high-net-worth investment customer journey including but not limited to client on-boarding process, internal system design, product workflow and customer management.
+ Provide support to or manage projects, initiatives or programmes related to the department. May include leading / assisting with defining the project approach, building stakeholder buy-in around plans, commitments and changes
+ To review and formulate internal policies and procedures to maintain high customer service quality and compliance standard
+ Collaborate with other departments in driving investment compliance initiatives
+ To ensure the sales activities are complied with the Group's / Bank's internal control standards, that all activities are conducted according to the related guideline and procedure manuals
**Requirements**
+ University degree /or proven banking / investment experience. Candidate with experience in proposition management or middle offices from Private Banking is preferred.
+ Proven track record in Manager level or in a similar role
+ Good knowledge of investment products and business
+ Proficiency in both Chinese and English
+ Strong PC skills and familiar with the application software, such as Word, Excel, and PowerPoint
+ Strong self-motivation, with the ability to work independently and under pressure
+ Strong organization skills, logical thinking skills and analytical skills
+ Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
+ Good communication and interpersonal skills
+ Pass in HKSI Licensing Examination for HKMA RI Type 1, 4, 7 registrations within 6 months in the post. Full knowledge of investment products and strong technical competency, good knowledge of the investment market and economic environment
+ Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks ( .
CMB
**You'll achieve more when you join Hang Seng Bank Limited.**
** Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited
Location:
Central, Hong Kong Island, HK
Brand: Hang Seng Bank
Area of Interest: Commercial Banking
Closing Date: Hybrid Worker
Date: 26 Jun 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
**Commercial Banking - Corporate Insurance & Investment Sales Quality Assurance & Business Management Department**
Hang Seng's Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.
For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.
We are currently seeking a high caliber professional to join our team as **Manager, Investment Sales Quality Assurance and Business Management**
**Principal responsibilities**
+ Oversight on the end-to-end high-net-worth investment customer journey including but not limited to client on-boarding process, internal system design, product workflow and customer management.
+ Provide support to or manage projects, initiatives or programmes related to the department. May include leading / assisting with defining the project approach, building stakeholder buy-in around plans, commitments and changes
+ To review and formulate internal policies and procedures to maintain high customer service quality and compliance standard
+ Collaborate with other departments in driving investment compliance initiatives
+ To ensure the sales activities are complied with the Group's / Bank's internal control standards, that all activities are conducted according to the related guideline and procedure manuals
**Requirements**
+ University degree /or proven banking / investment experience. Candidate with experience in proposition management or middle offices from Private Banking is preferred.
+ Proven track record in Manager level or in a similar role
+ Good knowledge of investment products and business
+ Proficiency in both Chinese and English
+ Strong PC skills and familiar with the application software, such as Word, Excel, and PowerPoint
+ Strong self-motivation, with the ability to work independently and under pressure
+ Strong organization skills, logical thinking skills and analytical skills
+ Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
+ Good communication and interpersonal skills
+ Pass in HKSI Licensing Examination for HKMA RI Type 1, 4, 7 registrations within 6 months in the post. Full knowledge of investment products and strong technical competency, good knowledge of the investment market and economic environment
+ Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks ( .
CMB
**You'll achieve more when you join Hang Seng Bank Limited.**
** Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited
Is this job a match or a miss?
Apply Now
9