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Showing 15 Chat Support jobs in Hong Kong
Job Description
The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
**Responsibilities:**
+ The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
+ Provides expertise in area and an advanced level of understanding of the principles of apps support.
+ Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
+ Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
+ Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
+ Considers the implications of the application of technology to the current environment.
+ Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
+ Acts as advisor or coach to new or lower level analysts; allocates work.
+ Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
+ Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
+ Persuades and influences others through strong and comprehensive communication and diplomacy skills
+ Performs other duties and functions as assigned
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Recommended Qualifications:**
+ 6-10 years experience
+ Practical problem solving and strategic thinking skills
+ Demonstrated leadership, interpersonal skills and relationship building skills
+ Service oriented attitude
+ Ability to work in a fast-paced environment
+ Experience working or leading requirement gathering efforts for multiple large development projects at one-time
+ Proficient using basic technical tools and systems
+ Good interpersonal and communication skills
**Education:**
+ Bachelor's/University degree, Master's degree preferred
---
**Job Family Group:**
Technology
---
**Job Family:**
Applications Support
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
**Responsibilities:**
+ The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
+ Provides expertise in area and an advanced level of understanding of the principles of apps support.
+ Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
+ Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
+ Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
+ Considers the implications of the application of technology to the current environment.
+ Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
+ Acts as advisor or coach to new or lower level analysts; allocates work.
+ Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
+ Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
+ Persuades and influences others through strong and comprehensive communication and diplomacy skills
+ Performs other duties and functions as assigned
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Recommended Qualifications:**
+ 6-10 years experience
+ Practical problem solving and strategic thinking skills
+ Demonstrated leadership, interpersonal skills and relationship building skills
+ Service oriented attitude
+ Ability to work in a fast-paced environment
+ Experience working or leading requirement gathering efforts for multiple large development projects at one-time
+ Proficient using basic technical tools and systems
+ Good interpersonal and communication skills
**Education:**
+ Bachelor's/University degree, Master's degree preferred
---
**Job Family Group:**
Technology
---
**Job Family:**
Applications Support
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Is this job a match or a miss?
Apply Now
0
Job Description
At Fresenius Medical Care, we are the global leader in kidney care, committed to improving the lives of patients with chronic kidney disease. Our mission is to deliver high-quality, innovative products, services, and care across the entire healthcare journey. Guided by our vision-"Creating a future worth living. For patients. Worldwide. Every day."-we work with purpose and compassion, supported by a global team of over 125,000 employees.
Within our Care Enablement segment, we develop and provide life-sustaining medical products, digital health solutions, and therapies that empower clinical teams and improve patient outcomes. Our FME Reignite strategy drives transformation through innovation, efficiency, and sustainable growth.
**Our values guide how we work:**
+ We Care for our patients, each other, and our communities
+ We Connect across teams and borders to deliver excellence together
+ We Commit to doing things the right way- growing with purpose and leading kidney care with integrity and innovation
**_Global Commercial Department:_**
Global Commercial, a function within Care Enablement, unites Sales, Marketing, Global Sales Excellence, and Global Technical Operations. This team delivers high-quality medical devices, technical services, and effective commercial strategies across global markets, advancing our mission to improve patient lives. Join our passionate team and help shape healthcare worldwide!
**_Responsibility:_**
Your Responsibilities:
+ Proactively promote chronic and acute dialysis products to Hospital and Dialysis Centre
+ Achieve sales targets for assigned accounts and expand our business portfolio
+ Establish and maintain strong relationships with our clients, partner and patients to gather timely market feedback for management review
+ Collaborate with different departments to provide pre- and after-sales service and roll up sleeves for new products and service launch
**_Candidate's profile:_**
Your Profile:
+ University graduate in Science subjects, Registered Nurse, or other related education
+ 1 year or above sales & marketing experience working in healthcare / medical products industry is highly preferably
+ Good team player, strong desire to succeed, result-oriented
+ Customer centric, Energetic, mature, self-motivated and independent
+ Strong interpersonal & presentation skills and Project management
+ Demonstrate expertise in product and therapy knowledge
+ Good command of both written and spoken English and Chinese
+ Proficient in MS Office
**_Offer package:_**
Our Offer for you:
There is a lot you can discover at Fresenius Medical Care, regardless in which field you are an expert and how much experience you have - all dedicated to
your professional journey.
+ Whether in front of or behind the scenes - you are helping to make ever better medicine available to more and more people around the world
+ Individual opportunities for self-determined career planning and professional development
+ A corporate culture in which there is enough room for innovative thinking - to find the best solution together, not the quickest one
+ A large number of committed people with a wide range of skills, talents and experience
+ The benefits of a successful global corporation with the collegial culture of a medium-sized company
Within our Care Enablement segment, we develop and provide life-sustaining medical products, digital health solutions, and therapies that empower clinical teams and improve patient outcomes. Our FME Reignite strategy drives transformation through innovation, efficiency, and sustainable growth.
**Our values guide how we work:**
+ We Care for our patients, each other, and our communities
+ We Connect across teams and borders to deliver excellence together
+ We Commit to doing things the right way- growing with purpose and leading kidney care with integrity and innovation
**_Global Commercial Department:_**
Global Commercial, a function within Care Enablement, unites Sales, Marketing, Global Sales Excellence, and Global Technical Operations. This team delivers high-quality medical devices, technical services, and effective commercial strategies across global markets, advancing our mission to improve patient lives. Join our passionate team and help shape healthcare worldwide!
**_Responsibility:_**
Your Responsibilities:
+ Proactively promote chronic and acute dialysis products to Hospital and Dialysis Centre
+ Achieve sales targets for assigned accounts and expand our business portfolio
+ Establish and maintain strong relationships with our clients, partner and patients to gather timely market feedback for management review
+ Collaborate with different departments to provide pre- and after-sales service and roll up sleeves for new products and service launch
**_Candidate's profile:_**
Your Profile:
+ University graduate in Science subjects, Registered Nurse, or other related education
+ 1 year or above sales & marketing experience working in healthcare / medical products industry is highly preferably
+ Good team player, strong desire to succeed, result-oriented
+ Customer centric, Energetic, mature, self-motivated and independent
+ Strong interpersonal & presentation skills and Project management
+ Demonstrate expertise in product and therapy knowledge
+ Good command of both written and spoken English and Chinese
+ Proficient in MS Office
**_Offer package:_**
Our Offer for you:
There is a lot you can discover at Fresenius Medical Care, regardless in which field you are an expert and how much experience you have - all dedicated to
your professional journey.
+ Whether in front of or behind the scenes - you are helping to make ever better medicine available to more and more people around the world
+ Individual opportunities for self-determined career planning and professional development
+ A corporate culture in which there is enough room for innovative thinking - to find the best solution together, not the quickest one
+ A large number of committed people with a wide range of skills, talents and experience
+ The benefits of a successful global corporation with the collegial culture of a medium-sized company
Is this job a match or a miss?
Apply Now
1
Job Description
**At Fresenius Medical Care, we are the global leader in kidney care, committed to improving the lives of patients with chronic kidney disease. Our mission is to deliver high-quality, innovative products, services, and care across the entire healthcare journey. Guided by our vision-"Creating a future worth living. For patients. Worldwide. Every day."-we work with purpose and compassion, supported by a global team of over 125,000 employees.**
**Within our Care Enablement segment, we develop and provide life-sustaining medical products, digital health solutions, and therapies that empower clinical teams and improve patient outcomes. Our FME Reignite strategy drives transformation through innovation, efficiency, and sustainable growth.**
**Our values guide how we work:**
**We Care for our patients, each other, and our communities**
**We Connect across teams and borders to deliver excellence together**
**We Commit to doing things the right way- growing with purpose and leading kidney care with integrity and innovation**
**_Global Commercial Department:_**
**Global Commercial, a function within Care Enablement, unites Sales, Marketing, Global Sales Excellence, and Global Technical Operations. This team delivers high-quality medical devices, technical services, and effective commercial strategies across global markets, advancing our mission to improve patient lives. Join our passionate team and help shape healthcare worldwide!**
**_Responsibility:_**
**Your Responsibilities:**
**Provide clinical support to our customers, client/patient training and sales support**
**Access the clinical outcome & patient compliances by following up patients' status & performing patient home visits**
**Pay attention to details to identify trends in patient symptoms to help diagnose difficult conditions**
**Handle routine admin work for keeping record of patient status/ follow up**
**Handle ad-hoc assignments as assigned**
**_Candidate's profile:_**
**Your Profile:**
**Enrolled/ Registered Nurse of Nursing Council of Hong Kong with a valid Practicing Certificate**
**Minimum of 3 years experience of nephrology dialysis experience with Renal Certificate is highly preferred;**
**Minimum 1 year experience in Peritoneal Dialysis is strong preferred**
**Exposure to work in international business environment would be a bonus**
**Strong communication skills, with an ability to change from medical jargon to common dialogue between medical professionals and patients**
**Proficient at using MS Office (Excel, Word & PowerPoint)**
**Good command of both written and spoken English and Chinese**
**Immediate available is preferrable**
**_Offer package:_**
**Our Offer for you:**
**There is a lot you can discover at Fresenius Medical Care, regardless in which field you are an expert and how much experience you have - all dedicated to**
**your professional journey.**
**Whether in front of or behind the scenes - you are helping to make ever better medicine available to more and more people around the world**
**Individual opportunities for self-determined career planning and professional development**
**A corporate culture in which there is enough room for innovative thinking - to find the best solution together, not the quickest one**
**A large number of committed people with a wide range of skills, talents and experience**
**The benefits of a successful global corporation with the collegial culture of a medium-sized company**
**Within our Care Enablement segment, we develop and provide life-sustaining medical products, digital health solutions, and therapies that empower clinical teams and improve patient outcomes. Our FME Reignite strategy drives transformation through innovation, efficiency, and sustainable growth.**
**Our values guide how we work:**
**We Care for our patients, each other, and our communities**
**We Connect across teams and borders to deliver excellence together**
**We Commit to doing things the right way- growing with purpose and leading kidney care with integrity and innovation**
**_Global Commercial Department:_**
**Global Commercial, a function within Care Enablement, unites Sales, Marketing, Global Sales Excellence, and Global Technical Operations. This team delivers high-quality medical devices, technical services, and effective commercial strategies across global markets, advancing our mission to improve patient lives. Join our passionate team and help shape healthcare worldwide!**
**_Responsibility:_**
**Your Responsibilities:**
**Provide clinical support to our customers, client/patient training and sales support**
**Access the clinical outcome & patient compliances by following up patients' status & performing patient home visits**
**Pay attention to details to identify trends in patient symptoms to help diagnose difficult conditions**
**Handle routine admin work for keeping record of patient status/ follow up**
**Handle ad-hoc assignments as assigned**
**_Candidate's profile:_**
**Your Profile:**
**Enrolled/ Registered Nurse of Nursing Council of Hong Kong with a valid Practicing Certificate**
**Minimum of 3 years experience of nephrology dialysis experience with Renal Certificate is highly preferred;**
**Minimum 1 year experience in Peritoneal Dialysis is strong preferred**
**Exposure to work in international business environment would be a bonus**
**Strong communication skills, with an ability to change from medical jargon to common dialogue between medical professionals and patients**
**Proficient at using MS Office (Excel, Word & PowerPoint)**
**Good command of both written and spoken English and Chinese**
**Immediate available is preferrable**
**_Offer package:_**
**Our Offer for you:**
**There is a lot you can discover at Fresenius Medical Care, regardless in which field you are an expert and how much experience you have - all dedicated to**
**your professional journey.**
**Whether in front of or behind the scenes - you are helping to make ever better medicine available to more and more people around the world**
**Individual opportunities for self-determined career planning and professional development**
**A corporate culture in which there is enough room for innovative thinking - to find the best solution together, not the quickest one**
**A large number of committed people with a wide range of skills, talents and experience**
**The benefits of a successful global corporation with the collegial culture of a medium-sized company**
Is this job a match or a miss?
Apply Now
2
Applications Support Sr Analyst, Assistant Vice President
Kowloon
Citigroup
Posted 16 days ago
Job Viewed
Job Description
Equities Middle office Application Support is a strategic professional who applies in-depth knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex issues with substantial impact, where taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization.
**Responsibilities:**
+ The Equities Middle office Application Support is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
+ Hands-on Technical SME responsible for driving production incident resolution and implementing preventative measures to avoid technical reoccurrences.
+ Partners with multiple technology (including Development and Infrastructure) teams to ensure appropriate integration of functions to meet goals.
+ Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document systems impacts and support requirements
+ Identifies risks, vulnerabilities, and security issues; communicates impact; proposes risk mitigation options.
+ Acts as advisor or coach to new or junior-level analysts; allocates work.
+ Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
+ Appropriately assess risk when application changes are made or business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
+ Participates in a weekend support rotation schedule
**Qualifications:**
+ 5+ year of experience in Middle office application support
+ Trade floor support experience is mandatory.
+ Understanding of APAC Exchange and settlement workflows
+ Work closely with Middleoffice and Operations teams to address any settlement / client enquires
+ Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
+ Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
+ Issue tracking and reporting using tools
+ Knowledge/ experience of problem Management Tools.
+ Good all-round technical skills
+ Effectively share information with other support team members and with other technology teams
---
**Job Family Group:**
Technology
---
**Job Family:**
Applications Support
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
**Responsibilities:**
+ The Equities Middle office Application Support is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
+ Hands-on Technical SME responsible for driving production incident resolution and implementing preventative measures to avoid technical reoccurrences.
+ Partners with multiple technology (including Development and Infrastructure) teams to ensure appropriate integration of functions to meet goals.
+ Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document systems impacts and support requirements
+ Identifies risks, vulnerabilities, and security issues; communicates impact; proposes risk mitigation options.
+ Acts as advisor or coach to new or junior-level analysts; allocates work.
+ Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
+ Appropriately assess risk when application changes are made or business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
+ Participates in a weekend support rotation schedule
**Qualifications:**
+ 5+ year of experience in Middle office application support
+ Trade floor support experience is mandatory.
+ Understanding of APAC Exchange and settlement workflows
+ Work closely with Middleoffice and Operations teams to address any settlement / client enquires
+ Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
+ Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
+ Issue tracking and reporting using tools
+ Knowledge/ experience of problem Management Tools.
+ Good all-round technical skills
+ Effectively share information with other support team members and with other technology teams
---
**Job Family Group:**
Technology
---
**Job Family:**
Applications Support
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Is this job a match or a miss?
Apply Now
3
Job Description
Distribution Development and Support Lead
Location:
Kowloon City, Kowloon, HK
Brand: HSBC
Area of Interest:
Closing Date:
Date: 24 Jun 2026
**Job description**
We are currently seeking a high calibre professional to join our team as an **Distribution Developmnt and Support Lead**
**In this role you will:**
+ Responsible and drive to execute distribution strategies to achieve business excellence, including supporting the insurance sales teams of retail channel in
+ Leverage available internal data and data analytics capabilities to help establish necessary reports to oversee sales activities, business performance, market trend to ensure they align with our strategies and in compliance with internal and external regulations and guidelines
+ Lead implementation and monitor of regulatory related issues such as sales eligibility control, licensing matters, new regulatory requirements to ensure full compliance
+ Closely work with stakeholders across distribution functions, product, underwriting and operation teams to monitor and optimise sales processes to enhance overall customer experience
+ Collaborate and establish trusted relationships with key stakeholders including frontline, distribution partners, and business functions within the company
**To be succeesful you will need:**
+ Degree in a Finance, Banking, Business Management, Business Administration or related disciplines OR other relevant qualifications
+ Experience in financial services, particularly insurance or wealth management products
+ Result orientated with emphasis on customer and quality
+ Experience in sales quality control, operation, governance functions is preferred
+ Effective organization, communication and interpersonal skills
+ Responsible, detail oriented, independent worker with ability to work under pressure or ad-hoc circumstances
+ Proficiency in both English and Chinese
+ Proficiency in Excel and PowerPoint an advantage
HSBCLife2026
Location:
Kowloon City, Kowloon, HK
Brand: HSBC
Area of Interest:
Closing Date:
Date: 24 Jun 2026
**Job description**
We are currently seeking a high calibre professional to join our team as an **Distribution Developmnt and Support Lead**
**In this role you will:**
+ Responsible and drive to execute distribution strategies to achieve business excellence, including supporting the insurance sales teams of retail channel in
+ Leverage available internal data and data analytics capabilities to help establish necessary reports to oversee sales activities, business performance, market trend to ensure they align with our strategies and in compliance with internal and external regulations and guidelines
+ Lead implementation and monitor of regulatory related issues such as sales eligibility control, licensing matters, new regulatory requirements to ensure full compliance
+ Closely work with stakeholders across distribution functions, product, underwriting and operation teams to monitor and optimise sales processes to enhance overall customer experience
+ Collaborate and establish trusted relationships with key stakeholders including frontline, distribution partners, and business functions within the company
**To be succeesful you will need:**
+ Degree in a Finance, Banking, Business Management, Business Administration or related disciplines OR other relevant qualifications
+ Experience in financial services, particularly insurance or wealth management products
+ Result orientated with emphasis on customer and quality
+ Experience in sales quality control, operation, governance functions is preferred
+ Effective organization, communication and interpersonal skills
+ Responsible, detail oriented, independent worker with ability to work under pressure or ad-hoc circumstances
+ Proficiency in both English and Chinese
+ Proficiency in Excel and PowerPoint an advantage
HSBCLife2026
Is this job a match or a miss?
Apply Now
4
Job Description
Description
Would you like to join one of the fastest-growing teams within Amazon Web Services (AWS)? Join us in helping customers across all industries to maximize the value and benefits of AWS services and Generative AI solutions.
As a Technical Account Manager (TAM) in AWS Enterprise Support, you will play a crucial role in fostering our customers' innovative and transformative endeavors across various technologies, including GenAI, AI/ML, Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role - it offers you the opportunity to serve as the primary technical advisor and 'voice of the customer' for organizations ranging from start-ups to Fortune 500 enterprises.
Based in Hong Kong, you will work with a diverse portfolio of local and regional enterprise customers across industries including Financial Services, Gaming, Media & Entertainment, E-commerce, and Technology. You will be part of the CMHK Enterprise Support team, collaborating closely with Solution Architects, Account Managers, and Partner teams to deliver exceptional customer outcomes.
This is an exciting time to join - our customers are rapidly adopting Generative AI and AI/ML services on AWS, from Amazon Bedrock and SageMaker to custom model training on GPU infrastructure. As a TAM, you will be at the forefront of helping customers navigate this transformation, guiding them on architecture, operational readiness, and best practices for AI workloads in production. You will also leverage AI-powered tools in your own workflow to deliver faster, more proactive support.
Key job responsibilities
- Act as a single point of contact for Enterprise Support customers, building trusted advisor relationships
- Provide strategic technical guidance across the full cloud adoption lifecycle - from migration planning to operational optimization
- Make recommendations on how new AWS offerings (including GenAI, AI/ML) fit into customer strategy and architecture
- Complete analysis and present periodic reviews of operational performance to customers
- Provide detailed reviews of service disruptions, metrics, and prelaunch planning
- Champion and advocate for customer requirements within AWS (e.g., feature requests, service improvements)
- Participate in customer meetings (onsite or remote) and maintain regular engagement cadence
- Leverage customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
- Work directly with AWS service engineers to ensure customer issues are resolved expediently
- Collaborate with internal teams including DSE, SBAS, and account teams to deliver holistic support
- Available for non-business hours support to handle urgent issues and critical events
Basic Qualifications
- 3+ years of technical engineering experience
- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Bachelor's degree
Preferred Qualifications
- Experience with AWS services or other cloud offerings
- Experience in internal enterprise or external customer-facing environment as a technical lead
- - Cantonese language skills
- - Mandarin language skills
- - Experience working in the Hong Kong or Greater China market
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Would you like to join one of the fastest-growing teams within Amazon Web Services (AWS)? Join us in helping customers across all industries to maximize the value and benefits of AWS services and Generative AI solutions.
As a Technical Account Manager (TAM) in AWS Enterprise Support, you will play a crucial role in fostering our customers' innovative and transformative endeavors across various technologies, including GenAI, AI/ML, Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role - it offers you the opportunity to serve as the primary technical advisor and 'voice of the customer' for organizations ranging from start-ups to Fortune 500 enterprises.
Based in Hong Kong, you will work with a diverse portfolio of local and regional enterprise customers across industries including Financial Services, Gaming, Media & Entertainment, E-commerce, and Technology. You will be part of the CMHK Enterprise Support team, collaborating closely with Solution Architects, Account Managers, and Partner teams to deliver exceptional customer outcomes.
This is an exciting time to join - our customers are rapidly adopting Generative AI and AI/ML services on AWS, from Amazon Bedrock and SageMaker to custom model training on GPU infrastructure. As a TAM, you will be at the forefront of helping customers navigate this transformation, guiding them on architecture, operational readiness, and best practices for AI workloads in production. You will also leverage AI-powered tools in your own workflow to deliver faster, more proactive support.
Key job responsibilities
- Act as a single point of contact for Enterprise Support customers, building trusted advisor relationships
- Provide strategic technical guidance across the full cloud adoption lifecycle - from migration planning to operational optimization
- Make recommendations on how new AWS offerings (including GenAI, AI/ML) fit into customer strategy and architecture
- Complete analysis and present periodic reviews of operational performance to customers
- Provide detailed reviews of service disruptions, metrics, and prelaunch planning
- Champion and advocate for customer requirements within AWS (e.g., feature requests, service improvements)
- Participate in customer meetings (onsite or remote) and maintain regular engagement cadence
- Leverage customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
- Work directly with AWS service engineers to ensure customer issues are resolved expediently
- Collaborate with internal teams including DSE, SBAS, and account teams to deliver holistic support
- Available for non-business hours support to handle urgent issues and critical events
Basic Qualifications
- 3+ years of technical engineering experience
- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Bachelor's degree
Preferred Qualifications
- Experience with AWS services or other cloud offerings
- Experience in internal enterprise or external customer-facing environment as a technical lead
- - Cantonese language skills
- - Mandarin language skills
- - Experience working in the Hong Kong or Greater China market
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5
Job Description
Relationship Support Officer I (Cross Border)
Location:
Central, Hong Kong Island, HK
Brand: Hang Seng Bank
Area of Interest: Branch and Retail Banking
Closing Date: Office Worker
Date: 7 Jul 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a role where you can continue to make an impression, take the next step at Hang Seng where your contributions will always be valued.
**Retail Distribution Department**
Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 255 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.
Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management.
We are currently seeking a high caliber professional to join our department as **Relationship Support Officer (CBB)** .
**Principal responsibilities**
+ Provide efficient, direct support to Relationship Manager in delivering a consistent, high quality customer services to maintain active customer contact and improve portfolio intimacy and customer connectivity including answer incoming phone calls for Relationship Manager
+ Strengthen customer relationship with Relationship Manager by proactively fulfilling their Retail Banking needs so as to improve customer satisfaction
+ Proactively solicit business referral to support Relationship Manager to grow their business portfolio & activity planning
+ Initiate and maintain effective communication and cooperation with paired Relationship Manager in achieving business target
+ To ensure smooth daily administrative and operations support are right in place for Relationship Manger in handling customers and working counterparts related matters
**Qualifications**
+ University degree in Business Management, Banking, Finance or a related discipline OR other relevant qualification is preferable
+ Minimum 2 years of work experience in banking/financial services work experience.
+ Strong sales and customer service orientation, with self-motivation and ability to work under pressure
+ Good communication and interpersonal skills, proficiency in both English and Chinese, with proficiency in Putonghua will be an advantage
+ Good understanding of banking products market trend, product knowledge, and product development
+ High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
+ Pass the Hong Kong Securities Institute Licensing Examinations 1,7,8 and fulfil the competency requirements to carry out regulated activities as defined under the Regulator
+ More experience candidate, passes in the Insurance Intermediaries Qualifying Examinations I, II, III & Hong Kong Securities Institute Licensing Examinations 1,7,8 will be considered as Relationship Support Officer II
RBW
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks ( .
**You'll achieve more when you join Hang Seng Bank Limited.**
** Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Location:
Central, Hong Kong Island, HK
Brand: Hang Seng Bank
Area of Interest: Branch and Retail Banking
Closing Date: Office Worker
Date: 7 Jul 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a role where you can continue to make an impression, take the next step at Hang Seng where your contributions will always be valued.
**Retail Distribution Department**
Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 255 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.
Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management.
We are currently seeking a high caliber professional to join our department as **Relationship Support Officer (CBB)** .
**Principal responsibilities**
+ Provide efficient, direct support to Relationship Manager in delivering a consistent, high quality customer services to maintain active customer contact and improve portfolio intimacy and customer connectivity including answer incoming phone calls for Relationship Manager
+ Strengthen customer relationship with Relationship Manager by proactively fulfilling their Retail Banking needs so as to improve customer satisfaction
+ Proactively solicit business referral to support Relationship Manager to grow their business portfolio & activity planning
+ Initiate and maintain effective communication and cooperation with paired Relationship Manager in achieving business target
+ To ensure smooth daily administrative and operations support are right in place for Relationship Manger in handling customers and working counterparts related matters
**Qualifications**
+ University degree in Business Management, Banking, Finance or a related discipline OR other relevant qualification is preferable
+ Minimum 2 years of work experience in banking/financial services work experience.
+ Strong sales and customer service orientation, with self-motivation and ability to work under pressure
+ Good communication and interpersonal skills, proficiency in both English and Chinese, with proficiency in Putonghua will be an advantage
+ Good understanding of banking products market trend, product knowledge, and product development
+ High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
+ Pass the Hong Kong Securities Institute Licensing Examinations 1,7,8 and fulfil the competency requirements to carry out regulated activities as defined under the Regulator
+ More experience candidate, passes in the Insurance Intermediaries Qualifying Examinations I, II, III & Hong Kong Securities Institute Licensing Examinations 1,7,8 will be considered as Relationship Support Officer II
RBW
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks ( .
**You'll achieve more when you join Hang Seng Bank Limited.**
** Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Is this job a match or a miss?
Apply Now
6
Job Description
Relationship Support Officer- Hang Seng Bank (HK)
Location:
Mongkok, Kowloon, HK
Brand: Hang Seng Bank
Area of Interest: Branch and Retail Banking
Closing Date: Office Worker
Date: 4 Jul 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a role where you can continue to make an impression, take the next step at Hang Seng where your contributions will always be valued.
**Retail Distribution Department**
Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 255 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.
Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management.
We are currently seeking a high caliber professional to join our department as **Relationship Support Officer** .
**Principal responsibilities**
+ Provide efficient, direct support to Relationship Manager in delivering a consistent, high quality customer services to maintain active customer contact and improve portfolio intimacy and customer connectivity including answer incoming phone calls for Relationship Manager
+ Strengthen customer relationship with Relationship Manager by proactively fulfilling their Retail Banking needs so as to improve customer satisfaction
+ Proactively solicit business referral to support Relationship Manager to grow their business portfolio & activity planning
+ Initiate and maintain effective communication and cooperation with paired Relationship Manager in achieving business target
+ To ensure smooth daily administrative and operations support are right in place for Relationship Manger in handling customers and working counterparts related matters
**Requirements**
+ University degree in Business Management, Banking, Finance or a related discipline OR other relevant qualification is preferable
+ Minimum 2 years of work experience in banking/financial services work experience.
+ Strong sales and customer service orientation, with self-motivation and ability to work under pressure
+ Good communication and interpersonal skills, proficiency in both English and Chinese, with proficiency in Putonghua will be an advantage
+ Good understanding of banking products market trend, product knowledge, and product development
+ High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
+ Pass the Hong Kong Securities Institute Licensing Examinations 1,7,8 and fulfil the competency requirements to carry out regulated activities as defined under the Regulator
+ More experience candidate, passes in the Insurance Intermediaries Qualifying Examinations I, II, III & Hong Kong Securities Institute Licensing Examinations 1,7,8 will be considered as Relationship Support Officer II
RBW
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks ( .
**You'll achieve more when you join Hang Seng Bank Limited.**
** Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Location:
Mongkok, Kowloon, HK
Brand: Hang Seng Bank
Area of Interest: Branch and Retail Banking
Closing Date: Office Worker
Date: 4 Jul 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a role where you can continue to make an impression, take the next step at Hang Seng where your contributions will always be valued.
**Retail Distribution Department**
Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 255 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.
Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management.
We are currently seeking a high caliber professional to join our department as **Relationship Support Officer** .
**Principal responsibilities**
+ Provide efficient, direct support to Relationship Manager in delivering a consistent, high quality customer services to maintain active customer contact and improve portfolio intimacy and customer connectivity including answer incoming phone calls for Relationship Manager
+ Strengthen customer relationship with Relationship Manager by proactively fulfilling their Retail Banking needs so as to improve customer satisfaction
+ Proactively solicit business referral to support Relationship Manager to grow their business portfolio & activity planning
+ Initiate and maintain effective communication and cooperation with paired Relationship Manager in achieving business target
+ To ensure smooth daily administrative and operations support are right in place for Relationship Manger in handling customers and working counterparts related matters
**Requirements**
+ University degree in Business Management, Banking, Finance or a related discipline OR other relevant qualification is preferable
+ Minimum 2 years of work experience in banking/financial services work experience.
+ Strong sales and customer service orientation, with self-motivation and ability to work under pressure
+ Good communication and interpersonal skills, proficiency in both English and Chinese, with proficiency in Putonghua will be an advantage
+ Good understanding of banking products market trend, product knowledge, and product development
+ High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
+ Pass the Hong Kong Securities Institute Licensing Examinations 1,7,8 and fulfil the competency requirements to carry out regulated activities as defined under the Regulator
+ More experience candidate, passes in the Insurance Intermediaries Qualifying Examinations I, II, III & Hong Kong Securities Institute Licensing Examinations 1,7,8 will be considered as Relationship Support Officer II
RBW
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks ( .
**You'll achieve more when you join Hang Seng Bank Limited.**
** Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Is this job a match or a miss?
Apply Now
7
Job Description
**It's more than a job**
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
You will be enabling transport activities by executing bookings, entering orders + generating all required export /import documentation while liaising with our Customer Care Teams (CCL) + Revenue Care (RCC) teams to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements.
**How you create impact**
+ To create/complete shipment details in our internal transport management system, coordinate with all involvedstakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required.
+ To monitor + report on the operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
+ To create files for consolidation (Export) or de-consolidation (Import).
+ To review + ensure alignment of shipping instructions including clarifying any deviations or conflicts while taking country regulations, export/import compliance, rate + routing information into consideration.
+ To ensure departure + arrival confirmations (or deviations v. scheduled) are shared with CCLs.
+ To ensure cost awareness + efficiency through timely, accurate cost/revenue updates including profit maximization by providing cost awareness to the CCLs + RCC.
+ To support + resolve claims + disputes.
**What we would like you to bring**
+ Your analytical + problem solving approach along with an ability to work under pressure + great time management will be key to your success in this role.
+ You have been selected for this role because you have experience within a freight forwarding environment + demonstrate the key attributes we are looking for in an Operational Care Specialist.
**What's in it for you**
At Kuehne+Nagel, you get to grow your expertise, shape processes and deliver innovative solutions. We are continuously building our local and global network and our product portfolio, creating career opportunities in different fields of work worldwide. As a leader in the logistics industry, we provide a collaborative and IT-driven environment where you will work with motivated and customer-centric colleagues across the world. We look forward to receiving your comprehensive online application.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
You will be enabling transport activities by executing bookings, entering orders + generating all required export /import documentation while liaising with our Customer Care Teams (CCL) + Revenue Care (RCC) teams to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements.
**How you create impact**
+ To create/complete shipment details in our internal transport management system, coordinate with all involvedstakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required.
+ To monitor + report on the operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
+ To create files for consolidation (Export) or de-consolidation (Import).
+ To review + ensure alignment of shipping instructions including clarifying any deviations or conflicts while taking country regulations, export/import compliance, rate + routing information into consideration.
+ To ensure departure + arrival confirmations (or deviations v. scheduled) are shared with CCLs.
+ To ensure cost awareness + efficiency through timely, accurate cost/revenue updates including profit maximization by providing cost awareness to the CCLs + RCC.
+ To support + resolve claims + disputes.
**What we would like you to bring**
+ Your analytical + problem solving approach along with an ability to work under pressure + great time management will be key to your success in this role.
+ You have been selected for this role because you have experience within a freight forwarding environment + demonstrate the key attributes we are looking for in an Operational Care Specialist.
**What's in it for you**
At Kuehne+Nagel, you get to grow your expertise, shape processes and deliver innovative solutions. We are continuously building our local and global network and our product portfolio, creating career opportunities in different fields of work worldwide. As a leader in the logistics industry, we provide a collaborative and IT-driven environment where you will work with motivated and customer-centric colleagues across the world. We look forward to receiving your comprehensive online application.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
Is this job a match or a miss?
Apply Now
8
Job Description
Assistant Relationship Support Manager II
Location:
Central, Hong Kong Island, HK
Brand: HSBC
Area of Interest:
Closing Date:
Date: 26 Jun 2026
**Job description**
**GCB 6**
HSBC Commercial Banking provides international financial services solutions that support businesses ranging from large corporates to mid-market enterprises as well as Business Banking in a variety of industry sectors all over the world. Leveraging the strength, scope and expertise of our global product network, Commercial Banking is positioned as an essential partner to enterprises seeking to maximize their potential internationally, offering streamlined business access to HSBC's international network and broad range of market leading banking products and services.
As part of Relationship Service Management ("RSM") team, Assistant Relationship Support Manager II will be the primary service contact for Commercial Banking Corporate clients, delivering responsive, high-quality support while providing strong operational governance.
**Responsibilities:**
Client servicing & relationship support
+ Act as a key contact point for Corporate clients, providing best-in-class service and timely resolution of queries and requests
+ Deliver efficient operational support, particularly for complex client relationships and servicing requests
+ Co-ordinate with internal & external partners to progress credit and account servicing requests end-to-end
+ Handle credit risk returns and MI, including limit excess, exception reporting, documentation outstanding follow-ups
Quality assurance & operational excellence
+ Validate service and operational outputs for relationship teams through screening and/or sample checks to ensure alignment with regulatory, compliance, and internal standards
+ Consolidate checking results and provide clear reporting to ensure quality performance and compliance purposes
+ Provide practical input and implement process streamlining and control mechanisms to reduce risk, improve turnaround times, and enhance client experience
+ Assess gaps & opportunities in existing processes and procedures; propose and/or implement improvements to strengthen controls, governance, and efficiency
Training, coaching & knowledge sharing
+ Deliver training to wider team on updated regulatory, compliance, and internal standard requirements
+ Coach and support new or less experienced RSM team members on operational processes and controls
+ Share best practices within the RSM team and across internal working partners to drive consistent client outcomes
**Requirements:**
+ Thorough understanding of general banking products and services as well as having sound knowledge in using bank operating systems and credit workflow tools
+ Solid understanding of credit assessment and operations, approval process and security documentation is preferred, but not essential
+ Be customer-focused with excellent interpersonal and communication skills
+ Be dynamic and self-motivated, with strong analytical and problem-solving skills
+ Fluent in spoken and written English, able to communicate confidently in Cantonese and Putonghua
+ Proficient in using Microsoft Outlook, Word, Excel and PowerPoint
Location:
Central, Hong Kong Island, HK
Brand: HSBC
Area of Interest:
Closing Date:
Date: 26 Jun 2026
**Job description**
**GCB 6**
HSBC Commercial Banking provides international financial services solutions that support businesses ranging from large corporates to mid-market enterprises as well as Business Banking in a variety of industry sectors all over the world. Leveraging the strength, scope and expertise of our global product network, Commercial Banking is positioned as an essential partner to enterprises seeking to maximize their potential internationally, offering streamlined business access to HSBC's international network and broad range of market leading banking products and services.
As part of Relationship Service Management ("RSM") team, Assistant Relationship Support Manager II will be the primary service contact for Commercial Banking Corporate clients, delivering responsive, high-quality support while providing strong operational governance.
**Responsibilities:**
Client servicing & relationship support
+ Act as a key contact point for Corporate clients, providing best-in-class service and timely resolution of queries and requests
+ Deliver efficient operational support, particularly for complex client relationships and servicing requests
+ Co-ordinate with internal & external partners to progress credit and account servicing requests end-to-end
+ Handle credit risk returns and MI, including limit excess, exception reporting, documentation outstanding follow-ups
Quality assurance & operational excellence
+ Validate service and operational outputs for relationship teams through screening and/or sample checks to ensure alignment with regulatory, compliance, and internal standards
+ Consolidate checking results and provide clear reporting to ensure quality performance and compliance purposes
+ Provide practical input and implement process streamlining and control mechanisms to reduce risk, improve turnaround times, and enhance client experience
+ Assess gaps & opportunities in existing processes and procedures; propose and/or implement improvements to strengthen controls, governance, and efficiency
Training, coaching & knowledge sharing
+ Deliver training to wider team on updated regulatory, compliance, and internal standard requirements
+ Coach and support new or less experienced RSM team members on operational processes and controls
+ Share best practices within the RSM team and across internal working partners to drive consistent client outcomes
**Requirements:**
+ Thorough understanding of general banking products and services as well as having sound knowledge in using bank operating systems and credit workflow tools
+ Solid understanding of credit assessment and operations, approval process and security documentation is preferred, but not essential
+ Be customer-focused with excellent interpersonal and communication skills
+ Be dynamic and self-motivated, with strong analytical and problem-solving skills
+ Fluent in spoken and written English, able to communicate confidently in Cantonese and Putonghua
+ Proficient in using Microsoft Outlook, Word, Excel and PowerPoint
Is this job a match or a miss?
Apply Now
9