What Client Relationship Management Jobs are in Hong Kong?

Senior Vice President- Client Relationship Management
Location:
Central, Hong Kong Island, HK
Brand: HSBC
Area of Interest:
Closing Date:
Date: 9 Jul 2026
**Job description**
We are currently seeking a high calibre professional to join our team as a **Senior Vice President in our Global Network Banking team in Hong Kong.**
**In this role you will:**
+ Maximize revenue and customer value by being accountable for proactively growing a portfolio within GNB through new-to-bank acquisition, deepening product penetration for existing customers and driving balance sheet growth across assets and liabilities aligned to the Group's strategy of growing revenues and portfolio Return on Equity through needs-based sales
+ Lead and Drive corridor engagement with key Global Corporate and International Mid-Market Coverage, Product and functional stakeholder groups to maximize customer value with a focus on expanding transaction banking wallet share and facilitating introductions to the wider HSBC Group to capture business opportunities in other markets
+ Ability to engage C-suite level management of the bank's largest clients with diverse solutions to meet complex needs, introduce new opportunities and develop a trusted advisor status with key client decision makers in order to grow long-term relationships
+ Understand current economic trends and their impact on HSBC in Hong Kong; identify key levers to capitalize on opportunities and/or minimize downside exposure
+ Contribute to the long-term strategic vision and direction for HK GNB and identify the key steps necessary for portfolio alignment and acting as a Role Model championing client centricity through regular client engagement and dealing with complaints and issues as required
+ Uphold the highest level of integrity and act as a role model for all HSBC values and business principles, ensuring growth is achieved within the bank's risk appetite and that HSBC delivers appropriate products and services which meet and exceed customer expectations as well as deliver fair outcomes
+ Be an ambassador for HSBC and develop the bank's profile in the local community, with a particular focus on international business (including engagement through Chambers of Commerce)
+ Ensure compliance with all relevant internal and external standards that apply to the conduct of the business including but not limited to KYC, AML regulations and monitoring of credit risks, including taking timely actions to protect the bank from potential losses
**To be successful you will need:**
+ More than 8 years of experience in banking and track record dealing with international / corporate clients
+ Strong banking experience with exposure to corporate lending, credit structures, risk assessment, cash and payment solutions and trade finance. Banking Experience in/across other geographies is a plus
+ A passionate client advocate with deep understanding of corporate and institutional client needs, with a demonstrable track record in delivering customer excellence on a global basis for CIB category clients
+ Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues with strong credit assessment skills, particularly towards structured facilities
+ Strategic thinker with a track record in developing and implementing market leading strategies that originate business and deliver effective client solutions across Transaction Banking products
+ Ability to interact and build trust and credibility with relationships at all levels of seniority including internal and external stakeholders, 'C suite', owner/proprietor client representatives, regulators and government bodies. Ability to influence without direct control
+ Cross cultural sensitivity and a dynamic personality to constructively engage with multicultural stakeholders (both internal and external)
+ Fluent in English and fluent in an additional foreign language such as Spanish or Portuguese would be a plus

**Job summary**
The Business Development role is pivotal in driving growth and expanding market presence for our organization. With a focus on CRM-Sales the candidate will leverage their extensive experience to identify new business opportunities build strong client relationships and develop strategic partnerships. This hybrid role requires a proactive approach to achieve sales targets and contribute to the company's overall success.
**Responsibilities**
+ Develop and implement comprehensive business development strategies to drive revenue growth and expand market presence.
+ Identify and pursue new business opportunities by analyzing market trends and customer needs.
+ Build and maintain strong relationships with clients to ensure satisfaction and long-term partnerships.
+ Collaborate with cross-functional teams to align business development efforts with organizational goals.
+ Conduct thorough research and analysis to identify potential clients and industry trends.
+ Utilize CRM-Sales tools to track and manage sales activities ensuring efficient workflow and data accuracy.
+ Prepare and deliver compelling presentations and proposals to prospective clients.
+ Negotiate contracts and agreements with clients to secure favorable terms and conditions.
+ Monitor and report on sales performance providing insights and recommendations for improvement.
+ Stay updated on industry developments and competitor activities to maintain a competitive edge.
+ Provide exceptional customer service to enhance client experience and foster loyalty.
+ Participate in networking events and conferences to promote the company's brand and expand professional connections.
+ Ensure compliance with company policies and industry regulations in all business development activities.
**Qualifications**
+ Possess a strong background in CRM-Sales with a proven track record of achieving sales targets.
+ Demonstrate excellent communication and negotiation skills to effectively engage with clients.
+ Exhibit analytical skills to assess market trends and identify business opportunities.
+ Have experience in developing and executing successful business development strategies.
+ Show proficiency in using CRM tools to manage sales activities and client interactions.
+ Display ability to work collaboratively in a hybrid work environment.
+ Bring a minimum of 14 years of experience in business development roles with a maximum of 18 years.
+ Hold a bachelors degree in business administration marketing or a related field.
+ Showcase adaptability to changing market conditions and client needs.
+ Maintain a proactive approach to problem-solving and decision-making.
+ Demonstrate strong organizational skills to manage multiple projects and priorities.
+ Possess a customer-centric mindset to deliver exceptional service and build lasting relationships.
+ Exhibit leadership qualities to inspire and motivate teams towards achieving business goals.
**Certifications Required**
Certified CRM Professional Sales Management Certification
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Relationship Management - Corporate and Institutional Banking - Internship
Location:
Central, Hong Kong Island, HK
Programme Type: Internship Programme
Start Date and Duration: Mon Jun 14, 2027; 10 weeks
Opening Date: Mon Jul 06, 2026
Closing Date: Fri Oct 30, 2026
**Area of Interest:** Relationship Management
**Business Area:** Corporate and Institutional Banking
**Short Description:** Help clients grow, manage wealth and achieve ambitions through trusted relationships.
**Who you are**
We're looking for people who love building connections, supporting others, and making a real impact. You don't need to know everything about banking - bring your curiosity and drive, and we'll help with the rest.
+ A natural communicator: You express yourself clearly and enjoy helping others understand new concepts.
+ A people person: You love getting to know people and building relationships.
+ Fast-paced and detail-oriented: You can juggle different tasks, and work well under pressure, paying attention to detail and adapting when priorities shift.
+ Team player: You enjoy working with others and you know success is always a team effort.
+ Ownership mindset: You don't wait for someone else to solve your problems, you take initiative and suggest solutions.
+ Eager to learn: You're curious by nature, always wanting to learn more and ready to pick up new knowledge.
+ Self-aware: You understand how your actions and attitude affect others, and you want to grow both personally and professionally.
If you're the kind of person who gets a buzz from helping others succeed - and loves the idea of being part of your clients' story - we'd love to hear from you.
**What you'll do**
From day one, you'll be part of a dedicated team focused on building, growing, and protecting deep, trusted relationships with our corporate and institutional clients. You won't just observe - you'll play a role in helping clients succeed and safeguarding their legacy, while strengthening HSBC's position as a trusted partner.
Here's a taste of what you'll get involved in:
+ Work with specialist teams: See how Relationship Managers partner with experts across the bank to grow client relationships and deliver tailored financial solutions.
+ Get early exposure to clients: You'll start building connections from the outset, gaining insight into clients' businesses, their goals, and how HSBC's solutions - from sustainable supply chains to green bonds - can support their success, because their success is our success.
+ Act as the link between HSBC and its clients: Support the team in getting to know clients inside out. That deep knowledge helps us ensure HSBC delivers the right solutions at the right time.
+ See collaboration in action: Experience how we work across teams, geographies, and functions, including Legal, Credit, and Risk, to deliver for our clients.
+ Get hands-on with real tasks: You'll help create client presentations, reports, and credit papers; support strategic reviews and pitches; and conduct financial analysis and risk assessments on client portfolios and transactions.
Your journey kicks off with a full week of structured training delivered by local and external experts to give you the technical know-how to hit the ground running. By the end of the internship, you'll have a solid understanding of the area of relationship management in Corporate and Institutional Banking, how it all fits together, and where you could make your mark. Enjoy your time and perform well and you'll have the opportunity to join our graduate programme.

Private Client Desk Relationship Manager, Hong Kong Team - Private Banking
Location:
Central, Hong Kong Island, HK
Brand: HSBC
Area of Interest: Private Banking
Closing Date: Office Worker
Date: 5 Jul 2026
**Job description**
**GCB 4**
We are currently seeking a high calibre professional to join our team as a **Private Client Desk Relationship Manager.**
**In this role you will:**
+ Provide the full suite of wealth management and banking services to HSBC's high net worth individual clients
+ Establish new private banking relationships and manage existing relationships in order to grow portfolio Assets Under Management and Revenue
+ Monitor clients' portfolios on a regular basis to identify additional business opportunities and revenue growth potential
+ Work closely with other HSBC departments, including Wealth and Personal Banking, Commercial Banking and Global Banking and Markets, to identify cross-selling opportunities and bring all of HSBC's relevant products and services to our clients
+ Work closely with internal credit advisors to provide bespoke lending solutions and grow lending balances
+ Leverage HSBC's channels, network and brand to pursue business development activities with a focus on International Private Wealth clients
+ Ensure strict compliance with HSBC's internal control standards, including areas of risk, regulatory compliance and financial crime compliance
**To be successful you will need:**
+ Solid years of relationship management experience, ideally in private banking, commercial banking or investment banking sectors
+ Proven track record in client acquisition, asset gathering, asset growth and revenue generation
+ Excellent communication and negotiation skills
+ Attention to detail and the ability to think creatively and solve problems
+ Excellent understanding of financial markets and wealth management products
+ Strong focus on client servicing
+ Speaks fluent English and Mandarin, Cantonese skills may be beneficial but not necessary
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to (Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks ( ).
**Opening up a world of opportunity**
** is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.

Associate Director, Relationship Management, Private Banking - Hang Seng Bank (HK)
Location:
Central, Hong Kong Island, HK
Brand: Hang Seng Bank
Area of Interest: Private Banking
Closing Date: Office Worker
Date: 6 Jul 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
**Private Banking** **RBW**
Hang Seng's Private Banking provides services for people who have successfully built their asset base and now want to place their wealth in the hands of experts who know how to nurture it.
Our banking services and products are bespoke, ranging from tailored investment advice and capital solutions to holistic health and personal protection and trustee services. Our team offers professional wealth management advice at both a local level and on a global scale.
Should you join our Private Banking business, you will focus on building close relationship with our high-net-worth customers, providing professional advice and premium service to them and contribute to the profitability of the Bank.
We are currently seeking a high caliber professional to join our team as **Associate Director of Relationship Management** , reporting to Executive Director and Team Head of Relationship Management.
_Candidates with less experience will be considered as_ **_Vice President, Relationship Management_** _._
**Principal responsibilities**
+ Develop and manage a portfolio of ultra HNW private banking customers
+ Provide investment advice and deliver premium service to customers and execute their orders
+ Perform investment portfolios analysis, monitor the performance and make necessary recommendation on portfolio re-allocation
+ Manage the credit quality and monitor the exposure of customers' loan portfolios
+ Work with internal departments to solicit business referrals
**Requirements**
+ University degree in a related discipline OR other relevant qualifications such as CFP or CFA
+ Passes in the HKSI and IIQE licensing examinations
+ At least 6 years' banking experience, with good knowledge of investment products
+ Strong sales orientation and ability to work under pressure
+ Ability to communicate effectively, embrace change and overcome challenges
+ Strong desire to learn and able to work in Agile environment
+ Good communication, interpersonal, analytical and relationship management skills
+ Proficiency in both written English and Chinese. Fluency in Putonghua and other dialects an advantage
+ High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
+ Ability to communicate effectively, embrace change and overcome challenges
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks ( achieve more when you join Hang Seng Bank Limited.**
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
by Hang Seng Bank Limited

Senior Director / Director, Relationship Management, Privat Banking - Hang Seng Bank (HK)
Location:
Central, Hong Kong Island, HK
Brand: Hang Seng Bank
Area of Interest: Private Banking
Closing Date: Office Worker
Date: 3 Jul 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a role where you can continue to make an impression, take the next step at Hang Seng where your contributions will always be valued.
**Private Banking** **RBW**
Hang Seng's Private Banking provides services for people who have successfully built their asset base and now want to place their wealth in the hands of experts who know how to nurture it.
Our banking services and products are bespoke, ranging from tailored investment advice and capital solutions to holistic health and personal protection and trustee services. Our team offers professional wealth management advice at both a local level and on a global scale.
Should you join our Private Banking business, you will focus on building close relationship with our high-net-worth customers, providing professional advice and premium service to them and contribute to the profitability of the Bank.
We are currently seeking a high caliber professional to join our team as **Senior Director / Director of Relationship Management** , reporting to Executive Director and Team Head of Relationship Management.
**Principal responsibilities**
+ Develop and manage a portfolio of ultra HNW private banking customers
+ Provide investment advice and deliver premium service to customers and execute their orders
+ Perform investment portfolios analysis, monitor the performance and make necessary recommendation on portfolio re-allocation
+ Manage the credit quality and monitor the exposure of customers' loan portfolios
+ Work with internal departments to solicit business referrals
**Requirements:**
+ University degree in a related discipline OR other relevant qualifications such as CFP or CFA
+ Passes in the HKSI and IIQE licensing examinations
+ At least 10-15 years' banking experience, with good knowledge of insurance and investment products
+ Strong sales orientation and ability to work under pressure
+ Ability to communicate effectively, embrace change and overcome challenges
+ Strong desire to learn and able to work in Agile environment
+ Good communication, interpersonal, analytical and relationship management skills
+ Proficiency in both written English and Chinese. Fluency in Putonghua and other dialects an advantage
+ High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
+ Ability to communicate effectively, embrace change and overcome challenges
+ Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks ( .
**You'll achieve more when you join Hang Seng Bank Limited.**
** Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director, Account Management
The role of Account Manager, Key Relationships is a key position within the Global Key Relationship team at Mastercard that will be a great career opportunity specifically for a banking, finance and payments industry professional with strong track records in relationship management, business development and sales.
- Reporting to the Senior Account Lead, Key Relationships for Asia Pacific Middle East & Africa (APMEA) region, this role offers a unique opportunity to manage all aspects of the Mastercard relationship primarily with business units of Global Customer Banks in APMEA
- Based in Hong Kong, the role will require to support team members as business needs demand.
- The position requires a self-motivated, commercially pragmatic, business development person with singular focus on delivery of sales pipeline with strong relationship and management and influencing skills to partner with Mastercard's cross functional and country business teams to create and implement impactful card and payments programs for Global Customer Banks that drive Mastercard and bank business.
- The ideal candidate must possess solid payments industry experience in the APMEA region, preferably gained in product management with a bank on both the payment cards and the transaction banking side and with the ability to work across multiple disciplines, functions and cultures. Customer facing and/or institutional sales and business development experience is desirable.
- Strategic vision and the ability to think quickly with an eye to creating differential advantage for Global Customer Banks whilst balancing the interests of MasterCard will be essential to success in this role.
Key responsibilities:
1. To partner with Mastercard colleagues and Global Customer Banks teams(Consumer Banking and Wholesale banking) to create programs that contribute competitive advantage and business growth for both Bank and MasterCard in the APMEA region, subsequently contributing to the delivery the APMEA revenue plan for MasterCard.
2. To utilize industry and customer knowledge to seek out new business opportunities in the market across all product lines and segments including new vistas of payment opportunities.
3. To work closely with other key relationship team members in APMEA, to identify new opportunities for the Global Customers' cards & payments businesses in all product segments, as well as driving core Global Customer Banks portfolio performance at a Southeast Asia regional level.
4. To design compelling, differentiated and relevant programs that leverage Mastercard's systems, intellectual property, marketing programs and commercial assets and give the Global Customers a competitive advantage in the marketplace and drive revenue growth for the accounts.
Key Result Areas:
- Coordinate and drive delivery against all sales pipeline projects generated across all regions within APMEA to ensure MC commitments to the customer organization are delivered to specified timelines and agreed standards.
- Identify opportunities for improving efficiency and effectiveness of business development channels.
- Ensuring that Global Customer Banks has the necessary support as well as focus in the development of appropriate marketing and sales support materials, acquisition plans, product briefings and sales training for all new initiatives with the bank.
- Identify and structure opportunities to support Global Customer Banks's global programs through joint business, product, marketing and program initiatives utilizing MasterCard assets as appropriate
Required Experience:
- Minimum Bachelors degree required, advance degree/MBA preferred
- Extensive knowledge of the payments industry across multiple product lines. Candidate should possess a very high order of execution skills to synthesize Customer and MasterCard priorities, develop course of action and deliver results.
- At least 10 years of debit and/or credit products experience either at a financial institution, processor and/or payments company, or network preferably in product management or development capacity or similar business with in-depth exposure to credit cards.
- Extensive business development as well as product/ or marketing experience within financial services and should demonstrate an aptitude to work and influence across functions/disciplines (marketing, operations, technology, risk etc).
- Excellent communication skills including presentations to senior management and the ability to translate Mastercard's strategies and business goals.
- Detailed understanding of payment products including metrics from the industry level to the individual program P&L level.
- Fluent in English and Cantonese
- Ability to integrate knowledge and influence across a highly matrixed organization (e.g. operations, marketing, e-business, etc.).
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
As a Fortune 500 company, Expeditors employs more than 19,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.
+ Serve as the primary operational contact for assigned customer accounts.
+ Support customers' day‑to‑day logistics and supply chain operations in accordance with SOPs.
+ Coordinate internally with origin offices, hubs, vendors, brokers, and 3PLs to ensure smooth execution.
+ Manage shipment bookings, routing, and operational approvals (air/ocean/factory loads).
+ Handle shipment exceptions, delays, and non‑compliance, ensuring timely resolution.
+ Conduct root cause analysis for service failures and drive corrective actions.
+ Monitor and verify SLA performance and shipment timelines.
+ Maintain clear communication with internal stakeholders and customers on shipment status and risks.
+ Prepare regular operational and performance reports for customer accounts.
+ Support continuous improvement initiatives and take on additional responsibilities as required.
+ University graduates with 1-2 years of working experience in the freight forwarding industry are required.
+ Fresh graduates with positive attitude are also welcome.
+ Fluent in written and spoken Cantonese, English, Mandarin and Korean.
+ Excellent communication and interpersonal skills, very customer minded and detail oriented.
+ General PC knowledge dealing with e-mail and Windows applications.
Attractive remuneration package with good career prospect will be offered to the right candidates. Interested parties, please send your full resume by clicking "I'm interested" button below. Please quote the reference on your application. Further information about the Company can be obtained at Expeditors' website: Shortlisted candidates will be notified within 6 weeks.
All information provided by candidates will be used solely for recruitment purposes. Unsuccessful application will be destroyed in strict confidence upon completion of recruitment process.
Expeditors is an equal opportunities employer and works towards a smoke free environment.

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Specialist, Product Management
Who is Mastercard
What role do we play in the modern world? Are we an enabler of purchases or a facilitator for transactions? We play a much larger role in the world by enabling those that have no access to financial systems. We have the technology, people and Brand to serve modern society. Today, we are a global tech company that connects everyone to endless possibilities, priceless possibilities.
Overview
The Services team is a key differentiator for Mastercard, providing the cutting-edge technology and consulting services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Mastercard's Consumer Acquisition & Engagement products and services are leveraged by merchants and financial services clients across the globe to maximize the value of their customer relationships.
Mastercard is a global powerhouse in customer loyalty with over 900 loyalty professionals globally operating hundreds of rewards programs for the world's largest brands. Our solutions include innovative technologies such as Mastercard Rewards Services, Personalized Card Linked Offers, Pay with Rewards, Promotions. By bundling these solutions with Loyalty Consulting, Innovation Services, Test & Learn, and Managed Services we provide unparalleled end to end capabilities to customers across Financial Services, Retail, Consumer Goods, Grocery and Convenience, Travel & Hospitality and Telco segments.
Role
Support strategic merchant relationships and the development of advertising-driven product solutions that deliver measurable ROI. You'll help identify revenue opportunities, contribute to product definition and launches, and work with merchants and internal teams to drive growth through targeted advertising, audience activation, and robust measurement.
- Manage day-to-day merchant relationships and support the development of joint business plans.
- Identify and develop new growth opportunities; contribute to revenue pipeline tracking and pricing recommendations.
- Translate merchant pain points into product requirements; help prioritize core value and scalable capabilities that improve acquisition, frequency, and basket size.
- Coordinate cross-functional workstreams across Product, Engineering, Data, Sales, Partner Marketing, Legal/Privacy from discovery through GTM and lifecycle.
- Support ecosystem partnerships with adtech/martech, measurement, data providers, and media networks to extend reach and accelerate merchant value.
- Apply data governance, privacy, brand safety, and regulatory requirements in day-to-day product and partner execution; promote ethical data use and transparent measurement.
- Be responsible for seamless CA&E product development and management, focusing on local capability development.
- Work with our global counterparts to implement the solutions to the market, support our sales and account management team to deliver the customer success.
- Become the expert on best practice loyalty and continue to seek out new methods, business models, marketing tactics and technologies to keep at the forefront of the industry.
- Make continual recommendations to the business model, ensuring it is relevant and responsive to the market
- Partner cooperatively in a team environment to support the evolution of loyalty programs in market
- Support larger team functions related to ensuring customer compliance with Mastercard standards
- Achievement of budget & program KPI's/ goals including driving sales and managing margins.
- Assist with ad hoc requests, participate in special projects as required, and provide cross-functional support as needed
All About You:
- Min 6 years in card usage, partnerships, or data-driven marketing
- Experience delivering merchant ROI, campaign performance, or measurable commercial outcomes.
- Product management skills, highly organized with strong attention to detail
- Strong analytical skills with working knowledge of data-driven marketing, pricing, and stakeholder management.
- Strong communication and negotiation skills; comfortable managing multi-stakeholder discussions and partner-facing engagements.
- Experience working within privacy, data governance, or regulatory requirements.
- Bachelor's degree required; MBA, quantitative graduate degree, or relevant industry certifications a plus.
- Excellent verbal, presentation, and written communication skills
- Expert in PC skills including proficiency in Microsoft Excel, Word, PowerPoint; Better with working skills on AI
- Ability to adapt to changes in a demanding work environment
- Minimum of Bachelor's degree required
- Native in Cantonese, Fluent in English
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.