What Operational Efficiency Jobs are in Hong Kong?
Showing 7 Operational Efficiency jobs in Hong Kong
Job Description
**Who We Are**
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
**The Role**
+ Operate the infrastructure and computers via centralized console, on-line or remote terminal.
+ Execute recover procedures, and system restart.
+ Maintain records of machine performance and production.
+ Record equipment problems and place service calls.
+ Provide guidance to and assist in the training for less experience computer operators.
+ Ensure established procedures are being maintained.
+ Assist support to analyse technical problems and implement solutions in accordance with given instructions.
+ Perform service centre help desk duties.
+ Operate input/output devices such as tape drives and printers.
+ Produce system printouts in a timely manner.
+ Monitor supply inventory levels.
+ Drive problem analysis and resolution for incidents that affects infrastructure operations.
+ Perform infrastructure monitoring and distribute alerts to responsible groups of support.
+ Process batch jobs.
+ Follow the instruction from senior / supervisor and manager per related assignment.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Technical and Professional Expertise**
_Education and Experience_
+ Diploma or higher in computer science or related field.
+ Three years of experience as a Computer Operation related role
+ The capability to work well in high-pressure situations.
+ Great written, communication and interpersonal skills.
_Useful Tools_
+ Remote desktop tools
+ Monitoring tools (SolarWinds, Zabbix, Nagios)
+ CA scheduler
+ Warehouse Manager
+ Autosys
_Soft Skills_
+ Problem-solving
+ Communication
+ Documentation
+ Shift operations discipline
+ Attention to detail
**Preferred Technical and Professional Experience**
+ Banking or Financial system operation experience is preferred
**Being You**
The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
**What You Can Expect**
Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
**The Role**
+ Operate the infrastructure and computers via centralized console, on-line or remote terminal.
+ Execute recover procedures, and system restart.
+ Maintain records of machine performance and production.
+ Record equipment problems and place service calls.
+ Provide guidance to and assist in the training for less experience computer operators.
+ Ensure established procedures are being maintained.
+ Assist support to analyse technical problems and implement solutions in accordance with given instructions.
+ Perform service centre help desk duties.
+ Operate input/output devices such as tape drives and printers.
+ Produce system printouts in a timely manner.
+ Monitor supply inventory levels.
+ Drive problem analysis and resolution for incidents that affects infrastructure operations.
+ Perform infrastructure monitoring and distribute alerts to responsible groups of support.
+ Process batch jobs.
+ Follow the instruction from senior / supervisor and manager per related assignment.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Technical and Professional Expertise**
_Education and Experience_
+ Diploma or higher in computer science or related field.
+ Three years of experience as a Computer Operation related role
+ The capability to work well in high-pressure situations.
+ Great written, communication and interpersonal skills.
_Useful Tools_
+ Remote desktop tools
+ Monitoring tools (SolarWinds, Zabbix, Nagios)
+ CA scheduler
+ Warehouse Manager
+ Autosys
_Soft Skills_
+ Problem-solving
+ Communication
+ Documentation
+ Shift operations discipline
+ Attention to detail
**Preferred Technical and Professional Experience**
+ Banking or Financial system operation experience is preferred
**Being You**
The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
**What You Can Expect**
Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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0
Job Description
**Job Description**
Serves as a senior functional lead and trusted advisor for Oracle Supply Chain Management (SCM) Cloud transformation engagements. Leads end-to-end solution design and delivery across procurement, planning, manufacturing, inventory, order management, and logistics. Guides complex, multi-workstream implementations from requirements through deployment while ensuring alignment with enterprise operating models and stakeholder expectations.
**Responsibilities**
+ Design and configure Oracle Procurement and Supply Chain Planning Cloud solutions, including demand management, supply planning, production scheduling, and sales and operations planning
+ Lead end-to-end functional architecture across Oracle SCM Cloud modules including procurement, inventory, costing, order management, manufacturing, planning, and logistics
+ Own functional design documentation including business requirements, functional designs, solution designs, and process design documents
+ Lead implementation delivery across all phases including requirements, conference room pilots, testing, cutover, go-live, and post-go-live support
+ Configure Oracle SCM Cloud modules and maintain configuration workbooks with version control across environments
+ Manage data migration for SCM master and transactional data including items, bills of material, inventory, purchasing, sales orders, and suppliers
+ Oversee reports, integrations, conversions, extensions, and workflows in collaboration with technical teams to ensure functional alignment
+ Design enterprise and supply chain structures aligned with client operating models and governance requirements
+ Facilitate stakeholder workshops, user acceptance testing, and process walkthroughs with business and finance teams
+ Manage scope, risks, issues, and change requests for the SCM workstream and communicate status to program leadership
**Qualifications and Skills**
+ Bachelor's degree in supply chain management, operations management, industrial engineering, business administration, or a related discipline
+ Preferred: Master's degree in business administration, supply chain, or operations management
+ Extensive experience with Oracle ERP Cloud implementations focused on Supply Chain Management modules
+ Strong functional expertise in procurement, sourcing, inventory, costing, manufacturing, planning, and logistics processes
+ Experience designing supply chain enterprise structures and multi-country rollouts
+ Knowledge of supply chain data migration and conversion strategies
+ Experience with Oracle Transactional Business Intelligence (OTBI) and Oracle Analytics Cloud (OAC) reporting for supply chain KPIs
+ Ability to engage executive stakeholders and act as a trusted supply chain advisor
+ Strong workshop facilitation, requirements elicitation, and communication skills
+ Leadership capability in cross-functional program delivery and change management
+ Preferred exposure to Oracle Integration Cloud (OIC) and BI Publisher (BIP) reporting
+ Professional supply chain certifications such as APICS CPIM, CSCP, or CLTD are desirable
\#LI-AL1
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Serves as a senior functional lead and trusted advisor for Oracle Supply Chain Management (SCM) Cloud transformation engagements. Leads end-to-end solution design and delivery across procurement, planning, manufacturing, inventory, order management, and logistics. Guides complex, multi-workstream implementations from requirements through deployment while ensuring alignment with enterprise operating models and stakeholder expectations.
**Responsibilities**
+ Design and configure Oracle Procurement and Supply Chain Planning Cloud solutions, including demand management, supply planning, production scheduling, and sales and operations planning
+ Lead end-to-end functional architecture across Oracle SCM Cloud modules including procurement, inventory, costing, order management, manufacturing, planning, and logistics
+ Own functional design documentation including business requirements, functional designs, solution designs, and process design documents
+ Lead implementation delivery across all phases including requirements, conference room pilots, testing, cutover, go-live, and post-go-live support
+ Configure Oracle SCM Cloud modules and maintain configuration workbooks with version control across environments
+ Manage data migration for SCM master and transactional data including items, bills of material, inventory, purchasing, sales orders, and suppliers
+ Oversee reports, integrations, conversions, extensions, and workflows in collaboration with technical teams to ensure functional alignment
+ Design enterprise and supply chain structures aligned with client operating models and governance requirements
+ Facilitate stakeholder workshops, user acceptance testing, and process walkthroughs with business and finance teams
+ Manage scope, risks, issues, and change requests for the SCM workstream and communicate status to program leadership
**Qualifications and Skills**
+ Bachelor's degree in supply chain management, operations management, industrial engineering, business administration, or a related discipline
+ Preferred: Master's degree in business administration, supply chain, or operations management
+ Extensive experience with Oracle ERP Cloud implementations focused on Supply Chain Management modules
+ Strong functional expertise in procurement, sourcing, inventory, costing, manufacturing, planning, and logistics processes
+ Experience designing supply chain enterprise structures and multi-country rollouts
+ Knowledge of supply chain data migration and conversion strategies
+ Experience with Oracle Transactional Business Intelligence (OTBI) and Oracle Analytics Cloud (OAC) reporting for supply chain KPIs
+ Ability to engage executive stakeholders and act as a trusted supply chain advisor
+ Strong workshop facilitation, requirements elicitation, and communication skills
+ Leadership capability in cross-functional program delivery and change management
+ Preferred exposure to Oracle Integration Cloud (OIC) and BI Publisher (BIP) reporting
+ Professional supply chain certifications such as APICS CPIM, CSCP, or CLTD are desirable
\#LI-AL1
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Is this job a match or a miss?
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1
Job Description
Operation Assistant, Main Treasury
Location:
Kowloon Bay, Kowloon, HK
Brand: HSBC
Area of Interest:
Closing Date: Office Worker
Date: 26 Jun 2026
**Job description**
**GCB 8**
We are currently seeking a high caliber professional to join our team as a **Operation Assistant, Main Treasury.**
**In this role you will:**
+ Prepares banknote/coin consignments for branches, local banks and customers. Receives and conduct bulk checks on note/coin pay-in from branches, local banks, corporate customers and Automated Teller Machines.
+ Process bulk cash deposit and withdrawal transactions and input data of cash transactions in the Vault Management system.
+ Handle cash deposits at Cash Processing Centre, including counting and verifying notes and coins, and posting transactions to the system.
+ Mange the handover of cash boxes / coins / flag-day collections to and from cash vehicles, ensuring acknowledgements are checked and signed.
+ Complete other administrative and clerical tasks as required.
**To be successful you will need:**
+ Form 5 level education.
+ Relevant cash-handling experience.
+ Basic computer skills.
+ Strong interpersonal and customer service skills.
When applying, please submit a full resume. Your local internal application policy should be followed. For more information you can visit HRDirect and search for content " HKG: Do I need any approval to look for internal career opportunities? ".
Candidates with less relevant experience or skills may be offered a lower Global Career Band than stated above.
**Opening up a world of opportunity**
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
Location:
Kowloon Bay, Kowloon, HK
Brand: HSBC
Area of Interest:
Closing Date: Office Worker
Date: 26 Jun 2026
**Job description**
**GCB 8**
We are currently seeking a high caliber professional to join our team as a **Operation Assistant, Main Treasury.**
**In this role you will:**
+ Prepares banknote/coin consignments for branches, local banks and customers. Receives and conduct bulk checks on note/coin pay-in from branches, local banks, corporate customers and Automated Teller Machines.
+ Process bulk cash deposit and withdrawal transactions and input data of cash transactions in the Vault Management system.
+ Handle cash deposits at Cash Processing Centre, including counting and verifying notes and coins, and posting transactions to the system.
+ Mange the handover of cash boxes / coins / flag-day collections to and from cash vehicles, ensuring acknowledgements are checked and signed.
+ Complete other administrative and clerical tasks as required.
**To be successful you will need:**
+ Form 5 level education.
+ Relevant cash-handling experience.
+ Basic computer skills.
+ Strong interpersonal and customer service skills.
When applying, please submit a full resume. Your local internal application policy should be followed. For more information you can visit HRDirect and search for content " HKG: Do I need any approval to look for internal career opportunities? ".
Candidates with less relevant experience or skills may be offered a lower Global Career Band than stated above.
**Opening up a world of opportunity**
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
Is this job a match or a miss?
Apply Now
2
Job Description
Bottom line? We're looking for an **Operation Manager** at **Kimpton Tsim Sha Tsui Hong Kong** comfortable with balancing the books when it comes to managing the needs of owners, auditors and regulatory agencies while also monitoring and improving hotel profitability, providing full support to Director of Finance & Business Support.
**A little taste of your day-to-day**
Every day is different, but you'll mostly be:
+ Working as an important member of hotel pre-opening team and assisting in building your future finance team and culture.
+ Monitoring and controlling new system implementations including general ledger, property management system, points of sales system, procurement system, to name but a few.
+ Implementing and maintaining high standard accounting practices and procedures as required by InterContinental Hotels Group Policy, USALI, and HKFRS.
+ Responsible for ensuring all revenues generated in the hotel are recorded accurately and discrepancies reported on a timely basis.
+ Enforcing and maintaining credit and collection policies and procedures to maximize hotel profitability through reducing bad debt exposure and improving working capital.
+ Assisting in maintaining and preparing accurate and timely financial and operating information with emphasis on the Aged Trial Balance of Accounts Receivable.
+ Assisting in ensuring all accounts are reconciled on monthly basis, reviewing and approving those reconciliations.
+ Assisting in implementing and maintaining acceptable accounting practices and procedures as required by IHG policies and procedures, generally accepted accounting practices and as affected by local conditions.
+ Assisting in providing safe keeping, including proper storage and access, for all contracts, leases and other financial records.
+ Working with superior on manpower planning, management needs, preparation and management of the department's budget.
**What we need from you**
+ A minimum of 5 years' work experience in hotel finance, with at least 2 years at managerial role.
+ A higher diploma or above in Accounting, Finance, or a related discipline.
+ Hands-on, responsible, attention to details, possess good analytical mind.
+ Excellent communication skills both internally and externally.
+ Familiarized with Sun Ledger, Oracle Opera PMS and SCM is an advantage.
+ Advanced users in MS Office Excel and Word.
+ Proficiency in both English and Chinese (Cantonese and Mandarin), speaking and writing.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
**A little taste of your day-to-day**
Every day is different, but you'll mostly be:
+ Working as an important member of hotel pre-opening team and assisting in building your future finance team and culture.
+ Monitoring and controlling new system implementations including general ledger, property management system, points of sales system, procurement system, to name but a few.
+ Implementing and maintaining high standard accounting practices and procedures as required by InterContinental Hotels Group Policy, USALI, and HKFRS.
+ Responsible for ensuring all revenues generated in the hotel are recorded accurately and discrepancies reported on a timely basis.
+ Enforcing and maintaining credit and collection policies and procedures to maximize hotel profitability through reducing bad debt exposure and improving working capital.
+ Assisting in maintaining and preparing accurate and timely financial and operating information with emphasis on the Aged Trial Balance of Accounts Receivable.
+ Assisting in ensuring all accounts are reconciled on monthly basis, reviewing and approving those reconciliations.
+ Assisting in implementing and maintaining acceptable accounting practices and procedures as required by IHG policies and procedures, generally accepted accounting practices and as affected by local conditions.
+ Assisting in providing safe keeping, including proper storage and access, for all contracts, leases and other financial records.
+ Working with superior on manpower planning, management needs, preparation and management of the department's budget.
**What we need from you**
+ A minimum of 5 years' work experience in hotel finance, with at least 2 years at managerial role.
+ A higher diploma or above in Accounting, Finance, or a related discipline.
+ Hands-on, responsible, attention to details, possess good analytical mind.
+ Excellent communication skills both internally and externally.
+ Familiarized with Sun Ledger, Oracle Opera PMS and SCM is an advantage.
+ Advanced users in MS Office Excel and Word.
+ Proficiency in both English and Chinese (Cantonese and Mandarin), speaking and writing.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Is this job a match or a miss?
Apply Now
3
Job Description
**It's more than a job**
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
You will be part of our Operational Key Account Team and drive Operational Excellence + Process Improvements to maximize satisfaction of our Key Customers.
**How you create impact**
Your main goal is to manage Customer expectations and to fulfill our Customer Promise.
- To establish + maintain customer relationships; engage in regular contact to facilitate better understanding of customer needs, establish trust and serve as escalation contact.
- To clarify, negotiate if needed, and formalize operational requirements with our customer.
- To increase customer satisfaction and loyalty through design and implementation of customer-specific solutions.
- To facilitate new business by acting as a subject matter expert on our service offerings and operational capabilities.
- To serve as a facilitator and single point of contact for implementation of new business, joint projects or any other customer requests not directly related to immediate day-to-day operations.
- To identify operational risks and ensure all relevant parties are informed.
- To act on customers behalf respective to articulating needs and requirements to the greater Kuehne + Nagel operational organization.
- To create and maintain the MOP (for global roles) and support countries with local SOP definitions.
- To support set up in our operational systems and process automation.
- To negotiate and formalize customer Key Performance Indicators in cooperation with GKAM and Operational Management.
- To facilitate development of reports for KPI measurements and monitoring of operational performance.
- To analyze root causes of non-performance and drive internal operational improvements.
- To develop and present data related to KPI performance, projects and any other relevant operational matters during customers Business Reviews on global level as required; assist GKAM in preparation of Business Review presentations.
**What we would like you to bring**
Start your day by reviewing your incoming customer requests and potential escalations and follow up on any open topics or pending deliverables. Reply to customer-related questions from our operational colleagues. Look for process improvements and opportunities to extend transparency about customer requirements for our operation through process visualization, process training and structured documentation.
Next, review our operational performance and define corrective actions. Stay in close contact with our Operational - and Customer Care Locations to get an understanding of their needs to manage customer expectations. Consult with our systems experts to identify automation options. During the day, maintain close relationship with the GKAM to ensure a constant exchange of information between commercial and operational customer account management.
**What's in it for you**
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
You will be part of our Operational Key Account Team and drive Operational Excellence + Process Improvements to maximize satisfaction of our Key Customers.
**How you create impact**
Your main goal is to manage Customer expectations and to fulfill our Customer Promise.
- To establish + maintain customer relationships; engage in regular contact to facilitate better understanding of customer needs, establish trust and serve as escalation contact.
- To clarify, negotiate if needed, and formalize operational requirements with our customer.
- To increase customer satisfaction and loyalty through design and implementation of customer-specific solutions.
- To facilitate new business by acting as a subject matter expert on our service offerings and operational capabilities.
- To serve as a facilitator and single point of contact for implementation of new business, joint projects or any other customer requests not directly related to immediate day-to-day operations.
- To identify operational risks and ensure all relevant parties are informed.
- To act on customers behalf respective to articulating needs and requirements to the greater Kuehne + Nagel operational organization.
- To create and maintain the MOP (for global roles) and support countries with local SOP definitions.
- To support set up in our operational systems and process automation.
- To negotiate and formalize customer Key Performance Indicators in cooperation with GKAM and Operational Management.
- To facilitate development of reports for KPI measurements and monitoring of operational performance.
- To analyze root causes of non-performance and drive internal operational improvements.
- To develop and present data related to KPI performance, projects and any other relevant operational matters during customers Business Reviews on global level as required; assist GKAM in preparation of Business Review presentations.
**What we would like you to bring**
Start your day by reviewing your incoming customer requests and potential escalations and follow up on any open topics or pending deliverables. Reply to customer-related questions from our operational colleagues. Look for process improvements and opportunities to extend transparency about customer requirements for our operation through process visualization, process training and structured documentation.
Next, review our operational performance and define corrective actions. Stay in close contact with our Operational - and Customer Care Locations to get an understanding of their needs to manage customer expectations. Consult with our systems experts to identify automation options. During the day, maintain close relationship with the GKAM to ensure a constant exchange of information between commercial and operational customer account management.
**What's in it for you**
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
Is this job a match or a miss?
Apply Now
4
Job Description
**It's more than a job**
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
You will be enabling transport activities by executing bookings, entering orders + generating all required export /import documentation while liaising with our Customer Care Teams (CCL) + Revenue Care (RCC) teams to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements.
**How you create impact**
+ To create/complete shipment details in our internal transport management system, coordinate with all involvedstakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required.
+ To monitor + report on the operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
+ To create files for consolidation (Export) or de-consolidation (Import).
+ To review + ensure alignment of shipping instructions including clarifying any deviations or conflicts while taking country regulations, export/import compliance, rate + routing information into consideration.
+ To ensure departure + arrival confirmations (or deviations v. scheduled) are shared with CCLs.
+ To ensure cost awareness + efficiency through timely, accurate cost/revenue updates including profit maximization by providing cost awareness to the CCLs + RCC.
+ To support + resolve claims + disputes.
**What we would like you to bring**
+ Your analytical + problem solving approach along with an ability to work under pressure + great time management will be key to your success in this role.
+ You have been selected for this role because you have experience within a freight forwarding environment + demonstrate the key attributes we are looking for in an Operational Care Specialist.
**What's in it for you**
At Kuehne+Nagel, you get to grow your expertise, shape processes and deliver innovative solutions. We are continuously building our local and global network and our product portfolio, creating career opportunities in different fields of work worldwide. As a leader in the logistics industry, we provide a collaborative and IT-driven environment where you will work with motivated and customer-centric colleagues across the world. We look forward to receiving your comprehensive online application.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
You will be enabling transport activities by executing bookings, entering orders + generating all required export /import documentation while liaising with our Customer Care Teams (CCL) + Revenue Care (RCC) teams to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements.
**How you create impact**
+ To create/complete shipment details in our internal transport management system, coordinate with all involvedstakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required.
+ To monitor + report on the operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
+ To create files for consolidation (Export) or de-consolidation (Import).
+ To review + ensure alignment of shipping instructions including clarifying any deviations or conflicts while taking country regulations, export/import compliance, rate + routing information into consideration.
+ To ensure departure + arrival confirmations (or deviations v. scheduled) are shared with CCLs.
+ To ensure cost awareness + efficiency through timely, accurate cost/revenue updates including profit maximization by providing cost awareness to the CCLs + RCC.
+ To support + resolve claims + disputes.
**What we would like you to bring**
+ Your analytical + problem solving approach along with an ability to work under pressure + great time management will be key to your success in this role.
+ You have been selected for this role because you have experience within a freight forwarding environment + demonstrate the key attributes we are looking for in an Operational Care Specialist.
**What's in it for you**
At Kuehne+Nagel, you get to grow your expertise, shape processes and deliver innovative solutions. We are continuously building our local and global network and our product portfolio, creating career opportunities in different fields of work worldwide. As a leader in the logistics industry, we provide a collaborative and IT-driven environment where you will work with motivated and customer-centric colleagues across the world. We look forward to receiving your comprehensive online application.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
Is this job a match or a miss?
Apply Now
5
Senior Manager, Investment Operation - Hang Seng Insurance - Hang Seng Bank (HK)
Posted 14 days ago
Job Viewed
Job Description
Senior Manager, Investment Operation - Hang Seng Insurance - Hang Seng Bank (HK)
Location:
Mongkok, Kowloon, HK
Brand: Hang Seng Bank
Area of Interest: Insurance
Closing Date: Hybrid Worker
Date: 24 Jun 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
**Insurance**
Hang Seng Bank was one of Hong Kong's bancassurance pioneers with insurance business footprint started since 1965. Over the years, Hang Seng Bank has been committed to serve its customers by providing full spectrum of insurance products including Life Insurance manufacturing, distribution of General Insurance and Medical products, and MPF business.
Insurance is a fast-growing business and is one of the key drivers of Hang Seng Bank. As a well-established insurance entity, we take care of every need of our customers with an optimized service excellence through the Bank's retail and commercial network, with a dedicated team of professionals in place.
We are currently seeking a high caliber professional to join our department as Senior Manager, Investment Operations.
**Principal Responsibilities**
+ **Team leadership & delivery** - set priorities, targets and service standards; coach team members and manage day-to-day delivery across internal teams and outsourced parties.
+ **Lead custodian / outsourcing oversight** reviews, track KPIs/KRIs, manage remediation plans and drive continuous improvement with vendors. Govern custodian scope including (but not limited to):
1. Investment reporting
2. Custody services (account/security maintenance, segregation and reporting)
3. Trade support (fund transfers, settlement support)
4. Other fund administration activities
+ **Operating model optimization** **-** Optimise the investment operating model and workflows in alignment with Group INS blueprint and local business needs.
+ **Stakeholder** **management** - Act as a key relationship manager to the CIO / Investment team, supporting investment business needs across settlement and operational readiness. Provide clear operational insights, escalation updates and decision support to senior stakeholders.
+ **Reporting & governance** **oversight-** Ensure timely submission of high-quality reports to internal and external parties (e.g., management, finance, risk, auditors, regulators as applicable). Maintain strong documentation and evidence standards to support governance and audit requirements.
+ **Risk management, issue handling & FCC** **-** Act as an escalation point for incident management, root-cause analysis and corrective/preventive actions. Proactively manage operational risks, ensuring controls are effective and aligned to internal policies and external regulatory requirements. Take personal responsibility for Financial Crime Compliance (FCC): remain vigilant, follow relevant FCC policies/procedures, and escalate suspicious or unusual activity promptly.
+ **Change** **& Procedure -** Implement Group INS/HSIC change programmes; develop/review operating procedures (including outsourced parties) to meet internal policy and regulatory requirements.
**Requirements**
+ Bachelor's Degree in a relevant field
+ Minimum of 8 years' experience in within the insurance industry, exposure to investment field preferred.
+ Proven leadership experience (team leadership, governance, and delivery accountability).
+ Experience in managing and mitigating operational risks as part of their day to day operations
+ Excellent communication, interpersonal, and analytical skills
+ Strong self-motivation and ability to work under pressure
+ Proficiency in both English and Chinese
+ Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.
RBW
**You'll achieve more when you join Hang Seng Bank Limited.**
** Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited
Location:
Mongkok, Kowloon, HK
Brand: Hang Seng Bank
Area of Interest: Insurance
Closing Date: Hybrid Worker
Date: 24 Jun 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
**Insurance**
Hang Seng Bank was one of Hong Kong's bancassurance pioneers with insurance business footprint started since 1965. Over the years, Hang Seng Bank has been committed to serve its customers by providing full spectrum of insurance products including Life Insurance manufacturing, distribution of General Insurance and Medical products, and MPF business.
Insurance is a fast-growing business and is one of the key drivers of Hang Seng Bank. As a well-established insurance entity, we take care of every need of our customers with an optimized service excellence through the Bank's retail and commercial network, with a dedicated team of professionals in place.
We are currently seeking a high caliber professional to join our department as Senior Manager, Investment Operations.
**Principal Responsibilities**
+ **Team leadership & delivery** - set priorities, targets and service standards; coach team members and manage day-to-day delivery across internal teams and outsourced parties.
+ **Lead custodian / outsourcing oversight** reviews, track KPIs/KRIs, manage remediation plans and drive continuous improvement with vendors. Govern custodian scope including (but not limited to):
1. Investment reporting
2. Custody services (account/security maintenance, segregation and reporting)
3. Trade support (fund transfers, settlement support)
4. Other fund administration activities
+ **Operating model optimization** **-** Optimise the investment operating model and workflows in alignment with Group INS blueprint and local business needs.
+ **Stakeholder** **management** - Act as a key relationship manager to the CIO / Investment team, supporting investment business needs across settlement and operational readiness. Provide clear operational insights, escalation updates and decision support to senior stakeholders.
+ **Reporting & governance** **oversight-** Ensure timely submission of high-quality reports to internal and external parties (e.g., management, finance, risk, auditors, regulators as applicable). Maintain strong documentation and evidence standards to support governance and audit requirements.
+ **Risk management, issue handling & FCC** **-** Act as an escalation point for incident management, root-cause analysis and corrective/preventive actions. Proactively manage operational risks, ensuring controls are effective and aligned to internal policies and external regulatory requirements. Take personal responsibility for Financial Crime Compliance (FCC): remain vigilant, follow relevant FCC policies/procedures, and escalate suspicious or unusual activity promptly.
+ **Change** **& Procedure -** Implement Group INS/HSIC change programmes; develop/review operating procedures (including outsourced parties) to meet internal policy and regulatory requirements.
**Requirements**
+ Bachelor's Degree in a relevant field
+ Minimum of 8 years' experience in within the insurance industry, exposure to investment field preferred.
+ Proven leadership experience (team leadership, governance, and delivery accountability).
+ Experience in managing and mitigating operational risks as part of their day to day operations
+ Excellent communication, interpersonal, and analytical skills
+ Strong self-motivation and ability to work under pressure
+ Proficiency in both English and Chinese
+ Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.
RBW
**You'll achieve more when you join Hang Seng Bank Limited.**
** Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited
Is this job a match or a miss?
Apply Now
6