What First Shift Jobs are in Hong Kong?
Showing 7 First Shift jobs in Hong Kong
Job Description
**Job Description**
Leads large-scale, multi-workstream Oracle ERP Cloud transformation programmes with full accountability for end-to-end delivery from mobilisation through post-go-live stabilisation. Acts as the senior point of accountability for client relationships, governance, delivery quality, commercial performance, and multi-country team leadership across complex enterprise ERP engagements.
**Responsibilities**
+ Own end-to-end programme delivery across all functional, technical, testing, OCM, infrastructure, cutover, and training workstreams
+ Establish and chair programme governance structures, including boards, cadence, escalation paths, and reporting frameworks
+ Develop and maintain the integrated programme master schedule covering milestones, dependencies, and critical path
+ Define and enforce programme delivery methodology across all workstreams and vendors
+ Manage scope baseline, change control, commercial performance, and contractual obligations
+ Oversee programme-level risk, issue, assumption, and dependency management with structured mitigation and escalation
+ Provide executive-level stakeholder management, steering committee leadership, and client advisory support
+ Lead and develop a multi-disciplinary, multi-location programme team and govern the PMO operating model
+ Direct cutover planning, go-live readiness, hypercare execution, and post-implementation stabilisation
**Qualifications and Skills**
+ Extensive experience leading end-to-end Oracle ERP Cloud implementation programmes
+ Strong programme governance, integrated planning, and delivery accountability capabilities
+ Good scope, change, commercial, and financial management skills
+ Strong risk-based decision-making and RAID management experience
+ Good cutover, testing, and go-live governance expertise
+ Experience establishing and operating Programme Management Offices
+ Proven leadership and executive stakeholder engagement skills
+ Clear and confident executive-level communication and negotiation skills
+ Experience working in onshore and offshore delivery models
+ Bachelor's degree in Business Administration, Information Technology, Engineering, Computer Science, or related discipline
+ Master's degree (MBA, MSc IT, MSc Project Management) preferred
\#LI-AL1
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Leads large-scale, multi-workstream Oracle ERP Cloud transformation programmes with full accountability for end-to-end delivery from mobilisation through post-go-live stabilisation. Acts as the senior point of accountability for client relationships, governance, delivery quality, commercial performance, and multi-country team leadership across complex enterprise ERP engagements.
**Responsibilities**
+ Own end-to-end programme delivery across all functional, technical, testing, OCM, infrastructure, cutover, and training workstreams
+ Establish and chair programme governance structures, including boards, cadence, escalation paths, and reporting frameworks
+ Develop and maintain the integrated programme master schedule covering milestones, dependencies, and critical path
+ Define and enforce programme delivery methodology across all workstreams and vendors
+ Manage scope baseline, change control, commercial performance, and contractual obligations
+ Oversee programme-level risk, issue, assumption, and dependency management with structured mitigation and escalation
+ Provide executive-level stakeholder management, steering committee leadership, and client advisory support
+ Lead and develop a multi-disciplinary, multi-location programme team and govern the PMO operating model
+ Direct cutover planning, go-live readiness, hypercare execution, and post-implementation stabilisation
**Qualifications and Skills**
+ Extensive experience leading end-to-end Oracle ERP Cloud implementation programmes
+ Strong programme governance, integrated planning, and delivery accountability capabilities
+ Good scope, change, commercial, and financial management skills
+ Strong risk-based decision-making and RAID management experience
+ Good cutover, testing, and go-live governance expertise
+ Experience establishing and operating Programme Management Offices
+ Proven leadership and executive stakeholder engagement skills
+ Clear and confident executive-level communication and negotiation skills
+ Experience working in onshore and offshore delivery models
+ Bachelor's degree in Business Administration, Information Technology, Engineering, Computer Science, or related discipline
+ Master's degree (MBA, MSc IT, MSc Project Management) preferred
\#LI-AL1
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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0
Job Description
**The Opportunity**
An opportunity to join Manulife's Asia Regional Distribution team, playing a critical role in shaping and executing the overall strategy within a fit-for-purpose governance framework. This is an exciting opportunity to shape the future of Manulife's Asia distribution - both in terms of the transformative changes required in the short- to medium-term as well as the game-changers required to build longer-term competitive advantage. This role is not simply about putting strategy and plans on a page - rather it encompasses both the strategic element as well as taking a pragmatic approach to planning how to capture value in the short-term. Working closely with the Asia Chief Distribution Officer and the Head of Asia Distribution Strategy, there is large scope for impact and driving massive change!
**Position Responsibilities:**
+ Contribute to the shaping and execution ofthe Asia Distribution Strategy asrequired
+ Support Distribution Governance functions on ongoing/ad hoc endeavors
+ Support Business Units on specific strategic initiatives asrequired
+ Support multiplestrategicprojects and initiatives across the Regional Distribution portfolio, driving innovation and transformation
+ Develop andmaintainstrong relationships withstakeholders across the organization to ensure effectiveend-to-enddelivery
**Required Qualifications:**
+ Strongexperience inbusiness strategy,able to make sense of the uncertain and ambiguous business environment todistillthe key issues,develop novel solutions to old problems, andmake the link to the changes necessary toactually deliveron the proposed strategy
+ Experience inhaving conceived andexecutedondigital transformationend-to-end to create tangible value. Familiarity with anagile organizational modelis essential
+ A strongunderstanding of where and how value is created. We are obsessedaboutimpact, not the plans themselves!
+ High Intellectual Curiosity:Have an insatiable curiosity to learn and a proactive approach to leaning in on new opportunities, even those outside their comfort zone.
+ Strategic Agility:Sees ahead clearly and cananticipatefuture consequences and trends accurately; can articulately paint credible pictures and visions of possibilities and likelihoods
+ Results Orientation:Delivers beyond expectations and sets new and stretching goals for him/herself. S/he will have a deep understanding of operational and process improvements that impact quality and execution and deliver continuous improvement
+ Process Management:Canidentifyand articulate the processes necessary to get things down efficiently and effectively
+ Planning & Priority Setting:Demonstratean ability to setobjectivesand goals and organize work appropriately to meet and exceed goals
+ Problem Solving & Decision Quality:Able to use rigorous logic, and a highly structured approach andmethods to solve problems with effective solutions
+ Organizational Savvy:Able to build constructive and effective relationships and use them tomaneuverthrough complex situations
+ Influencing & Negotiation:Can present ideas and directions that lead others to action
+ Risk Management:Ability to think ahead and catch problems before they arise
+ Ambidextrous:Able to work on multiple key efforts simultaneously, welcoming ambiguity andregular change
+ An articulate andtop-down communicator
**Nice to Haves:**
+ Prior experience in insurance distribution
+ Experience in a business consulting environment
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
An opportunity to join Manulife's Asia Regional Distribution team, playing a critical role in shaping and executing the overall strategy within a fit-for-purpose governance framework. This is an exciting opportunity to shape the future of Manulife's Asia distribution - both in terms of the transformative changes required in the short- to medium-term as well as the game-changers required to build longer-term competitive advantage. This role is not simply about putting strategy and plans on a page - rather it encompasses both the strategic element as well as taking a pragmatic approach to planning how to capture value in the short-term. Working closely with the Asia Chief Distribution Officer and the Head of Asia Distribution Strategy, there is large scope for impact and driving massive change!
**Position Responsibilities:**
+ Contribute to the shaping and execution ofthe Asia Distribution Strategy asrequired
+ Support Distribution Governance functions on ongoing/ad hoc endeavors
+ Support Business Units on specific strategic initiatives asrequired
+ Support multiplestrategicprojects and initiatives across the Regional Distribution portfolio, driving innovation and transformation
+ Develop andmaintainstrong relationships withstakeholders across the organization to ensure effectiveend-to-enddelivery
**Required Qualifications:**
+ Strongexperience inbusiness strategy,able to make sense of the uncertain and ambiguous business environment todistillthe key issues,develop novel solutions to old problems, andmake the link to the changes necessary toactually deliveron the proposed strategy
+ Experience inhaving conceived andexecutedondigital transformationend-to-end to create tangible value. Familiarity with anagile organizational modelis essential
+ A strongunderstanding of where and how value is created. We are obsessedaboutimpact, not the plans themselves!
+ High Intellectual Curiosity:Have an insatiable curiosity to learn and a proactive approach to leaning in on new opportunities, even those outside their comfort zone.
+ Strategic Agility:Sees ahead clearly and cananticipatefuture consequences and trends accurately; can articulately paint credible pictures and visions of possibilities and likelihoods
+ Results Orientation:Delivers beyond expectations and sets new and stretching goals for him/herself. S/he will have a deep understanding of operational and process improvements that impact quality and execution and deliver continuous improvement
+ Process Management:Canidentifyand articulate the processes necessary to get things down efficiently and effectively
+ Planning & Priority Setting:Demonstratean ability to setobjectivesand goals and organize work appropriately to meet and exceed goals
+ Problem Solving & Decision Quality:Able to use rigorous logic, and a highly structured approach andmethods to solve problems with effective solutions
+ Organizational Savvy:Able to build constructive and effective relationships and use them tomaneuverthrough complex situations
+ Influencing & Negotiation:Can present ideas and directions that lead others to action
+ Risk Management:Ability to think ahead and catch problems before they arise
+ Ambidextrous:Able to work on multiple key efforts simultaneously, welcoming ambiguity andregular change
+ An articulate andtop-down communicator
**Nice to Haves:**
+ Prior experience in insurance distribution
+ Experience in a business consulting environment
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
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1
Job Description
Business Transformation Manager - Hang Seng Bank (HK)
Location:
Mongkok, Kowloon, HK
Brand: Hang Seng Bank
Area of Interest: Strategy and Planning
Closing Date: Hybrid Worker
Date: 12 Jul 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
**RBW Transformation and Business Architect**
Retail Banking & Wealth (RBW) Transformation and Business Architect is a team of change agents who strive for designing, developing, and delivering customer-focused products and journeys with sustainable value. Key responsibilities cover the below areas:
-Translating business strategy into action by framing business challenges into clear objectives and applying architectural principles to design practical solutions
-Driving broad, multi-disciplinary and front to back transformations across lending, wealth, insurance, payment and transaction banking, data, propositions, omni-channel and regulatory initiatives
-Shaping recommendation through root cause analysis, customer journey mapping, design thinking and pros and cons analysis of how something being built
-Delivering initiatives according to roadmap, key performance indicators (KPI) and objectives and key results (OKR). Continually refining and optimizing design and delivery, and driving ongoing improvement alongside product owner and risk stewards
-Transforming the ways of working and sharing best practices across all value streams, to optimize outcome, cost and speed of delivery
-Establishing proper governance, roles and responsibilities, resolving blockers / risk and issues and tracking costs and benefits to enable funding and decision prioritization
-Providing the blueprint and framework that guide HASE RBW towards the target future state architecture, ensuring initiatives are consistently designed and aligned to capability direction
Should you join RBW Transformation and Business Architect, you will work closely with our product and channel owners, and function teams, as well as the regional and Group offices. You will gain exposure to shaping and leading the strategic projects for RBW.
We are currently seeking high caliber professional to join our department as **Business Transformation Manager** under Retail Banking & Wealth (RBW) - Transformation & Business Architect team.
**Principal responsibilities**
+ Perform Programme Management Office (PMO) function to govern the end-to-end RBW strategy & transformation programmes/initiatives delivery, from investment case development to funding allocation, delivery risks and controls monitoring, and portfolio delivery governance
+ Host Programme Steering Committee Meeting and prepare meeting materials
+ Track and analyze cost utilization and benefits realization
+ Provide clear and concise updates to senior management on complex topics, followed by solid recommendations
+ Assist RBW to drive the development of business and transformation strategies in achieving the Group's and Bank's business goals
+ Provide internal consultancy to identify opportunities in transformation and process streamlining to support business growth, enhance customer experience, improve work efficiency and effectiveness
+ Orchestrate onshore and offshore parties to deliver as a single team
**Requirements**
+ University graduate in Business Administration or related discipline
+ Seasoned financial services professional with at least 8 years' experience in banking, preferably with PMO, business management, strategy development, process transformation / consultancy experience
+ Proven record of effective project and program management, including project planning and decision making, identifying priorities, enforcing program governance, managing resources, management reporting and bringing a wide range of projects to successful completion
+ Agile knowledge and adoption experience an advantage
+ Experience of managing project team from different business stakeholders and support teams at different levels
+ Strong problem-solving skills with conceptual and analytical capabilities to deal with ambiguities
+ Acute sense of business direction and thorough knowledge of RBW business to make good judgment in cross-RBW transformation initiatives
+ Keep abreast of market developments and business trends to explore new business opportunities
+ Excellent leadership, communication, influencing, planning and organizing skills
+ Proficiency in both spoken and written English and Chinese
+ Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
+ Ability to work under stress and short turnaround time
+ Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage
RBW
**You'll achieve more when you join Hang Seng Bank Limited.**
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
by Hang Seng Bank Limited
Location:
Mongkok, Kowloon, HK
Brand: Hang Seng Bank
Area of Interest: Strategy and Planning
Closing Date: Hybrid Worker
Date: 12 Jul 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
**RBW Transformation and Business Architect**
Retail Banking & Wealth (RBW) Transformation and Business Architect is a team of change agents who strive for designing, developing, and delivering customer-focused products and journeys with sustainable value. Key responsibilities cover the below areas:
-Translating business strategy into action by framing business challenges into clear objectives and applying architectural principles to design practical solutions
-Driving broad, multi-disciplinary and front to back transformations across lending, wealth, insurance, payment and transaction banking, data, propositions, omni-channel and regulatory initiatives
-Shaping recommendation through root cause analysis, customer journey mapping, design thinking and pros and cons analysis of how something being built
-Delivering initiatives according to roadmap, key performance indicators (KPI) and objectives and key results (OKR). Continually refining and optimizing design and delivery, and driving ongoing improvement alongside product owner and risk stewards
-Transforming the ways of working and sharing best practices across all value streams, to optimize outcome, cost and speed of delivery
-Establishing proper governance, roles and responsibilities, resolving blockers / risk and issues and tracking costs and benefits to enable funding and decision prioritization
-Providing the blueprint and framework that guide HASE RBW towards the target future state architecture, ensuring initiatives are consistently designed and aligned to capability direction
Should you join RBW Transformation and Business Architect, you will work closely with our product and channel owners, and function teams, as well as the regional and Group offices. You will gain exposure to shaping and leading the strategic projects for RBW.
We are currently seeking high caliber professional to join our department as **Business Transformation Manager** under Retail Banking & Wealth (RBW) - Transformation & Business Architect team.
**Principal responsibilities**
+ Perform Programme Management Office (PMO) function to govern the end-to-end RBW strategy & transformation programmes/initiatives delivery, from investment case development to funding allocation, delivery risks and controls monitoring, and portfolio delivery governance
+ Host Programme Steering Committee Meeting and prepare meeting materials
+ Track and analyze cost utilization and benefits realization
+ Provide clear and concise updates to senior management on complex topics, followed by solid recommendations
+ Assist RBW to drive the development of business and transformation strategies in achieving the Group's and Bank's business goals
+ Provide internal consultancy to identify opportunities in transformation and process streamlining to support business growth, enhance customer experience, improve work efficiency and effectiveness
+ Orchestrate onshore and offshore parties to deliver as a single team
**Requirements**
+ University graduate in Business Administration or related discipline
+ Seasoned financial services professional with at least 8 years' experience in banking, preferably with PMO, business management, strategy development, process transformation / consultancy experience
+ Proven record of effective project and program management, including project planning and decision making, identifying priorities, enforcing program governance, managing resources, management reporting and bringing a wide range of projects to successful completion
+ Agile knowledge and adoption experience an advantage
+ Experience of managing project team from different business stakeholders and support teams at different levels
+ Strong problem-solving skills with conceptual and analytical capabilities to deal with ambiguities
+ Acute sense of business direction and thorough knowledge of RBW business to make good judgment in cross-RBW transformation initiatives
+ Keep abreast of market developments and business trends to explore new business opportunities
+ Excellent leadership, communication, influencing, planning and organizing skills
+ Proficiency in both spoken and written English and Chinese
+ Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
+ Ability to work under stress and short turnaround time
+ Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage
RBW
**You'll achieve more when you join Hang Seng Bank Limited.**
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
by Hang Seng Bank Limited
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Apply Now
2
Associate Managing Consultant, Advisors & Consulting Services, Strategy & Transformation - Canton...
Remote
Mastercard
Posted 18 days ago
Job Viewed
Job Description
**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Associate Managing Consultant, Advisors & Consulting Services, Strategy & Transformation - Cantonese Speaker
Associate Managing Consultant - Strategy & Transformation
Advisors & Consulting Services
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.
The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Strategy & Transformation consultants lead clients through impactful decision-making as they tackle strategic, tactical, operational, and transformational business challenges. They apply a broad set of problem-solving techniques to improve the client's overall strategy, performance, and operations.
Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: and Responsibilities
Client Impact
· Lead client engagements across a range of industries and problem statements
· Develop strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value
· Own key relationships with mid-level to senior client stakeholders and independently assess client agenda, internal culture, and change readiness
Team Collaboration & Culture
· Lead team to creative insights and sound business recommendations, and deliver impactful client presentations while growing team members' roles and skills
· Provide analytical and day-to-day project delivery team leadership, and create a collaborative and inclusive environment for all levels
· Collaborate with internal Mastercard stakeholders including Product and Business Development to scope projects, create relevant solutions for clients, and build the firm's intellectual capital
· Provide on-the-job training, coaching, and mentorship to junior consultants
Qualifications
Basic qualifications
· Undergraduate degree with work experience in consulting, corporate strategy, business intelligence, business line management, or product management
· Experience coaching and managing teams across multiple consulting engagements that involve structured problem solving and stakeholder management
· Experience managing key client relationships
· Knowledge of business KPIs, financials, and organizational leadership
· Ability to identify new business development opportunities, and experience drafting proposals and scoping new opportunities
· Logical, structured thinking, and affinity for numerical analysis
· Advanced Word, Excel, and PowerPoint skills
· Ability to manage multiple tasks and clients in a fast-paced, deadline-driven environment
· Eligibility to work in Hong Kong for long term
· Ability to travel to client sites on a semi-regular basis
· Fluency in English, Cantonese, Mandarin
Preferred qualifications
· Experience generating new knowledge or creating innovative solutions for a firm
· Relevant industry expertise in Retail Banking/Payment
· MBA or master's degree with relevant specialization
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Associate Managing Consultant, Advisors & Consulting Services, Strategy & Transformation - Cantonese Speaker
Associate Managing Consultant - Strategy & Transformation
Advisors & Consulting Services
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.
The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Strategy & Transformation consultants lead clients through impactful decision-making as they tackle strategic, tactical, operational, and transformational business challenges. They apply a broad set of problem-solving techniques to improve the client's overall strategy, performance, and operations.
Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: and Responsibilities
Client Impact
· Lead client engagements across a range of industries and problem statements
· Develop strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value
· Own key relationships with mid-level to senior client stakeholders and independently assess client agenda, internal culture, and change readiness
Team Collaboration & Culture
· Lead team to creative insights and sound business recommendations, and deliver impactful client presentations while growing team members' roles and skills
· Provide analytical and day-to-day project delivery team leadership, and create a collaborative and inclusive environment for all levels
· Collaborate with internal Mastercard stakeholders including Product and Business Development to scope projects, create relevant solutions for clients, and build the firm's intellectual capital
· Provide on-the-job training, coaching, and mentorship to junior consultants
Qualifications
Basic qualifications
· Undergraduate degree with work experience in consulting, corporate strategy, business intelligence, business line management, or product management
· Experience coaching and managing teams across multiple consulting engagements that involve structured problem solving and stakeholder management
· Experience managing key client relationships
· Knowledge of business KPIs, financials, and organizational leadership
· Ability to identify new business development opportunities, and experience drafting proposals and scoping new opportunities
· Logical, structured thinking, and affinity for numerical analysis
· Advanced Word, Excel, and PowerPoint skills
· Ability to manage multiple tasks and clients in a fast-paced, deadline-driven environment
· Eligibility to work in Hong Kong for long term
· Ability to travel to client sites on a semi-regular basis
· Fluency in English, Cantonese, Mandarin
Preferred qualifications
· Experience generating new knowledge or creating innovative solutions for a firm
· Relevant industry expertise in Retail Banking/Payment
· MBA or master's degree with relevant specialization
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Is this job a match or a miss?
Apply Now
3
Job Description
Senior Programme Manager (Transformation) - Hang Seng Bank (HK)
Location:
Mongkok, Kowloon, HK
Brand: Hang Seng Bank
Area of Interest: Branch and Retail Banking
Closing Date: Hybrid Worker
Date: 20 Jul 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
**RBW Transformation and Business Architect**
Retail Banking and Wealth (RBW)Transformation and Business Architect is a team of change agents who strive for designing, developing, and delivering customer-focused products and journeys with sustainable value. Key responsibilities cover the below areas:
-Translating business strategy into action by framing business challenges into clear objectives and applying architectural principles to design practical solutions
-Driving broad, multi-disciplinary and front to back transformations across lending, wealth, insurance, payment and transaction banking, data, propositions, omni-channel and regulatory initiatives
-Shaping recommendation through root cause analysis, customer journey mapping, design thinking and pros and cons analysis of how something being built
-Delivering initiatives according to roadmap, key performance indicators (KPI) and objectives and key results (OKR). Continually refining and optimizing design and delivery, and driving ongoing improvement alongside product owner and risk stewards
-Transforming the ways of working and sharing best practices across all value streams, to optimize outcome, cost and speed of delivery
-Establishing proper governance, roles and responsibilities, resolving blockers / risk and issues and tracking costs and benefits to enable funding and decision prioritization
-Providing the blueprint and framework that guide HASE RBW towards the target future state architecture, ensuring initiatives are consistently designed and aligned to capability direction
Should you join RBW Transformation and Business Architect, you will work closely with our product and channel owners, and function teams, as well as the regional and Group offices. You will gain exposure to shaping and leading the strategic projects for RBW.
We are currently seeking high caliber professionals to join our department as **Senior Programme Manager** underRetail Banking and Wealth - Transformation & Business Architect
**Principal responsibilities**
+ Lead a team to provide internal consultancy services on project /systems implementation, workflow design, and process re-engineering in variousRetail Banking and Wealthbusiness area.
+ Provide SME supports on investigating operational issues, problems and new opportunities. Provide initial high-level options for solution design, factoring feasibility (commercial, business, technical, delivery, etc.) and business / change impact.
+ Orchestrating end-to-end study on business models and process map of products and services with varying levels of complexity to help assess, and communicate to RBW management on how different scenarios impact existing state of business.
+ Drive the project team to prioritise product backlog by providing insight based on business knowledge, investigations, and analysis.
+ Steer the team to defining clear criteria for acceptable final solutions of work to ensure new business and services meet business and user needs and are aligned with organisational goals
+ Keep abreast on latest technology / best practices in different line-of-business within HASE, and/or recent technology trend in banking industry, and deliver changes to current processes with efficiency and cost improvement.
+ Acting as a role-model to foster a high engagement team to deliver good quality outputs which exceed user expectations.
**Requirements**
+ University graduate in related disciplines or other relevant qualifications.
+ Minimum of 10 years' relevant experience in leading scrum teams to implement medium-large scale projects successfully.
+ Strong in project management/business analysis capability.
+ Knowledge in Wealth Management, Private Banking, Investment related business preferred.
+ Familiarize with different ranges of business analytical tools like data models, process flow construction, customer journey mapping etc.
+ Agile knowledge and scrum master experience will be an advantage.
+ Being proactive, innovative, with good communication and analytical skills, and is able to share previous experience on presenting his/her proposals in front of senior management.
+ Proficiency in both spoken and written English and Chinese.
+ Ability to adopt a growth mindset and proactively identify and drive change opportunities across different stakeholders to secure their support.
+ Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.
+ Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.
RBW
**You'll achieve more when you join Hang Seng Bank Limited.**
** Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited
Location:
Mongkok, Kowloon, HK
Brand: Hang Seng Bank
Area of Interest: Branch and Retail Banking
Closing Date: Hybrid Worker
Date: 20 Jul 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
**RBW Transformation and Business Architect**
Retail Banking and Wealth (RBW)Transformation and Business Architect is a team of change agents who strive for designing, developing, and delivering customer-focused products and journeys with sustainable value. Key responsibilities cover the below areas:
-Translating business strategy into action by framing business challenges into clear objectives and applying architectural principles to design practical solutions
-Driving broad, multi-disciplinary and front to back transformations across lending, wealth, insurance, payment and transaction banking, data, propositions, omni-channel and regulatory initiatives
-Shaping recommendation through root cause analysis, customer journey mapping, design thinking and pros and cons analysis of how something being built
-Delivering initiatives according to roadmap, key performance indicators (KPI) and objectives and key results (OKR). Continually refining and optimizing design and delivery, and driving ongoing improvement alongside product owner and risk stewards
-Transforming the ways of working and sharing best practices across all value streams, to optimize outcome, cost and speed of delivery
-Establishing proper governance, roles and responsibilities, resolving blockers / risk and issues and tracking costs and benefits to enable funding and decision prioritization
-Providing the blueprint and framework that guide HASE RBW towards the target future state architecture, ensuring initiatives are consistently designed and aligned to capability direction
Should you join RBW Transformation and Business Architect, you will work closely with our product and channel owners, and function teams, as well as the regional and Group offices. You will gain exposure to shaping and leading the strategic projects for RBW.
We are currently seeking high caliber professionals to join our department as **Senior Programme Manager** underRetail Banking and Wealth - Transformation & Business Architect
**Principal responsibilities**
+ Lead a team to provide internal consultancy services on project /systems implementation, workflow design, and process re-engineering in variousRetail Banking and Wealthbusiness area.
+ Provide SME supports on investigating operational issues, problems and new opportunities. Provide initial high-level options for solution design, factoring feasibility (commercial, business, technical, delivery, etc.) and business / change impact.
+ Orchestrating end-to-end study on business models and process map of products and services with varying levels of complexity to help assess, and communicate to RBW management on how different scenarios impact existing state of business.
+ Drive the project team to prioritise product backlog by providing insight based on business knowledge, investigations, and analysis.
+ Steer the team to defining clear criteria for acceptable final solutions of work to ensure new business and services meet business and user needs and are aligned with organisational goals
+ Keep abreast on latest technology / best practices in different line-of-business within HASE, and/or recent technology trend in banking industry, and deliver changes to current processes with efficiency and cost improvement.
+ Acting as a role-model to foster a high engagement team to deliver good quality outputs which exceed user expectations.
**Requirements**
+ University graduate in related disciplines or other relevant qualifications.
+ Minimum of 10 years' relevant experience in leading scrum teams to implement medium-large scale projects successfully.
+ Strong in project management/business analysis capability.
+ Knowledge in Wealth Management, Private Banking, Investment related business preferred.
+ Familiarize with different ranges of business analytical tools like data models, process flow construction, customer journey mapping etc.
+ Agile knowledge and scrum master experience will be an advantage.
+ Being proactive, innovative, with good communication and analytical skills, and is able to share previous experience on presenting his/her proposals in front of senior management.
+ Proficiency in both spoken and written English and Chinese.
+ Ability to adopt a growth mindset and proactively identify and drive change opportunities across different stakeholders to secure their support.
+ Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.
+ Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.
RBW
**You'll achieve more when you join Hang Seng Bank Limited.**
** Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited
Is this job a match or a miss?
Apply Now
4
Senior Director / Director AI & Data Strategy & Transformation Lead
Posted today
Job Viewed
Job Description
Manulife Hong Kong is moving from individual AI and data initiatives to an enterprise-scale AI & Data agenda. This requires stronger strategic orchestration, disciplined prioritization, and a consistent operating rhythm across business, technology, risk, finance and regional stakeholders.
As investments expand across Enterprise Data Products, AI Platform, AI Adoption, AI Champions, strategic partnerships and priority AI use cases, the organisation needs a dedicated leadership role to connect ambition, funding, portfolio decisions, value tracking, adoption and executive communications.
This role helps ensure AI & Data initiatives are managed as a coherent enterprise portfolio with clear priorities, business ownership, measurable outcomes and sustained adoption rather than as disconnected initiatives.
**Position Responsibilities:**
**AI & Data Strategy and Roadmap**
- Develop and maintain the AI & Data strategy, roadmap and priority portfolio.
- Translate business priorities into AI & Data capability needs, initiatives, sequencing and outcome measures.
- Support annual strategy refresh and Book of Work planning for AI & Data initiatives.
- Develop executive proposals, business cases and decision materials for senior leadership.
- Coordinate planning across strategic initiatives such as Enterprise Data Products, AI Platform, AI Adoption, AI Champions and strategic partnerships.
**Portfolio Discipline and Investment Prioritization**
- Maintain a consolidated view of AI & Data initiatives, owners, funding, dependencies, risks and decisions.
- Define portfolio prioritization criteria and facilitate trade-off discussions across competing demand.
- Coordinate portfolio reviews and executive decision forums.
- Track demand, resourcing assumptions, delivery dependencies and strategic alignment.
- Drive decision logs, escalations and operating discipline across the portfolio.
**Transformation Operating Rhythm**
- Establish and coordinate the operating cadence for the AI & Data agenda.
- Prepare executive updates, dashboards and management materials.
- Coordinate cross-functional alignment across AI, Data, Technology, Risk, Finance, business functions and regional teams.
- Facilitate escalation of material risks, dependencies and decisions.
- Support evolution of the AI & Data operating model as business priorities mature.
**Value Realization, Adoption and Engagement**
- Develop benefits realization and KPI framework for AI & Data initiatives.
- Track adoption, business outcomes, productivity impact, cost avoidance and risk reduction where applicable.
- Prepare executive narratives and materials for CEO, SMT, Board, regulator and strategic partner discussions.
- Coordinate stakeholder engagement and change support for adoption-focused initiatives.
- Support communications and adoption activities for AI Champions, AI literacy and enterprise transformation initiatives.
**Scope Clarification**
- Owns AI & Data portfolio discipline, transformation orchestration, investment alignment, adoption planning and executive engagement.
- Does not own data platform standards, data architecture or enterprise data governance controls; these remain with the existing Data Platform & Governance leadership.
- Does not own AI platform technical controls, observability, model lifecycle or platform operations; these sit with the AI Platform Lead.
- Does not own technology delivery, data science, engineering delivery or day-to-day project management.
**Required Qualifications:**
- 10+ years of experience in strategy, transformation, consulting, portfolio management, enterprise program leadership, digital, data or AI-related domains.
- Strong executive communication, structured problem solving and stakeholder management skills.
- Experience translating ambiguous business needs into clear plans, portfolios, roadmaps and senior-level decisions.
- Ability to work across business, technology, risk, finance and regional stakeholders.
- Financial services experience preferred; exposure to AI, data, analytics, digital transformation or operating model design strongly preferred.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
As investments expand across Enterprise Data Products, AI Platform, AI Adoption, AI Champions, strategic partnerships and priority AI use cases, the organisation needs a dedicated leadership role to connect ambition, funding, portfolio decisions, value tracking, adoption and executive communications.
This role helps ensure AI & Data initiatives are managed as a coherent enterprise portfolio with clear priorities, business ownership, measurable outcomes and sustained adoption rather than as disconnected initiatives.
**Position Responsibilities:**
**AI & Data Strategy and Roadmap**
- Develop and maintain the AI & Data strategy, roadmap and priority portfolio.
- Translate business priorities into AI & Data capability needs, initiatives, sequencing and outcome measures.
- Support annual strategy refresh and Book of Work planning for AI & Data initiatives.
- Develop executive proposals, business cases and decision materials for senior leadership.
- Coordinate planning across strategic initiatives such as Enterprise Data Products, AI Platform, AI Adoption, AI Champions and strategic partnerships.
**Portfolio Discipline and Investment Prioritization**
- Maintain a consolidated view of AI & Data initiatives, owners, funding, dependencies, risks and decisions.
- Define portfolio prioritization criteria and facilitate trade-off discussions across competing demand.
- Coordinate portfolio reviews and executive decision forums.
- Track demand, resourcing assumptions, delivery dependencies and strategic alignment.
- Drive decision logs, escalations and operating discipline across the portfolio.
**Transformation Operating Rhythm**
- Establish and coordinate the operating cadence for the AI & Data agenda.
- Prepare executive updates, dashboards and management materials.
- Coordinate cross-functional alignment across AI, Data, Technology, Risk, Finance, business functions and regional teams.
- Facilitate escalation of material risks, dependencies and decisions.
- Support evolution of the AI & Data operating model as business priorities mature.
**Value Realization, Adoption and Engagement**
- Develop benefits realization and KPI framework for AI & Data initiatives.
- Track adoption, business outcomes, productivity impact, cost avoidance and risk reduction where applicable.
- Prepare executive narratives and materials for CEO, SMT, Board, regulator and strategic partner discussions.
- Coordinate stakeholder engagement and change support for adoption-focused initiatives.
- Support communications and adoption activities for AI Champions, AI literacy and enterprise transformation initiatives.
**Scope Clarification**
- Owns AI & Data portfolio discipline, transformation orchestration, investment alignment, adoption planning and executive engagement.
- Does not own data platform standards, data architecture or enterprise data governance controls; these remain with the existing Data Platform & Governance leadership.
- Does not own AI platform technical controls, observability, model lifecycle or platform operations; these sit with the AI Platform Lead.
- Does not own technology delivery, data science, engineering delivery or day-to-day project management.
**Required Qualifications:**
- 10+ years of experience in strategy, transformation, consulting, portfolio management, enterprise program leadership, digital, data or AI-related domains.
- Strong executive communication, structured problem solving and stakeholder management skills.
- Experience translating ambiguous business needs into clear plans, portfolios, roadmaps and senior-level decisions.
- Ability to work across business, technology, risk, finance and regional stakeholders.
- Financial services experience preferred; exposure to AI, data, analytics, digital transformation or operating model design strongly preferred.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
Is this job a match or a miss?
Apply Now
5
Sr. Operations Agent - Time Critical - Weekend Shift (Thur-Sun 04:00-14:00 HKT)
Posted 18 days ago
Job Viewed
Job Description
**Description**
**Key Responsibilities**
+ Documentation & Compliance
+ Generate and review airline bills, motor carrier bills of lading (BOL), export/import declarations, NAFTA/USMCA forms, and other domestic paperwork.
+ Maintain accurate records to meet corporate standards and regulatory requirements.
+ Shipment Routing & Optimisation
+ Select the optimal mode of transport (ground, air, courier) for all U.S. and cross-border Canadian shipments.
+ Analyse cost-time trade-offs to balance service levels with budget objectives.
+ Rate Negotiation & Carrier Management
+ Negotiate competitive rates and service agreements with motor carriers, freight forwarders, and couriers (e.g., UPS, DHL, FedEx).
+ Monitor carrier performance and recommend partnerships that drive cost savings and reliability.
+ Brokerage Coordination
+ Liaise daily with customs brokers to provide import documentation, track entries, and expedite clearance for inbound shipments.
+ Troubleshoot and resolve brokerage issues to avoid delays or penalties.
+ Sales Support & Quoting
+ Partner with domestic sales to gather weight/dimension data, prepare accurate freight quotes, and recommend the most economical carriers.
+ Empower sales teams with timely shipping insights and potential cost-saving strategies.
+ Freight Bill Auditing
+ Audit domestic freight invoices for accuracy, identify billing discrepancies, and liaise with carriers to dispute or adjust charges.
+ Track audit outcomes and contribute to ongoing cost-control initiatives.
+ Customer Service & Issue Resolution
+ Act as the primary point of contact for client inquiries and shipment status updates.
+ Investigate service failures or complaints, propose corrective actions, and follow through to client satisfaction.
+ Relationship Management
+ Build and maintain strong, trust-based relationships with internal teams and external partners.
+ Consistently deliver exceptional service to strengthen customer loyalty.
+ Other Duties
+ Undertake special projects and continuous-improvement initiatives as assigned by management.
**Skills & Abilities**
+ Excellent verbal and written communication skills; intuitive listening and problem-solving abilities.
+ Proven capacity to work under pressure in fast-paced environments and manage multiple priorities.
+ Strong analytical mind with meticulous attention to detail.
+ Proficient in TMS/ERP systems and the Microsoft Office suite.
+ Client-focused, proactive attitude with a proven record of delivering service excellence.
+ Quick learner with excellent memory recall of operational data, rates, and carrier guidelines.
**Education & Experience**
+ Minimum of 3 years' experience in freight operations, logistics, or a related field.
+ At least 2 years' practical experience with motor carriers, freight forwarders, or express couriers.
+ High School Diploma or GED required; a Bachelor's degree in Business, Supply Chain, or Logistics is preferred.
**Key Responsibilities**
+ Documentation & Compliance
+ Generate and review airline bills, motor carrier bills of lading (BOL), export/import declarations, NAFTA/USMCA forms, and other domestic paperwork.
+ Maintain accurate records to meet corporate standards and regulatory requirements.
+ Shipment Routing & Optimisation
+ Select the optimal mode of transport (ground, air, courier) for all U.S. and cross-border Canadian shipments.
+ Analyse cost-time trade-offs to balance service levels with budget objectives.
+ Rate Negotiation & Carrier Management
+ Negotiate competitive rates and service agreements with motor carriers, freight forwarders, and couriers (e.g., UPS, DHL, FedEx).
+ Monitor carrier performance and recommend partnerships that drive cost savings and reliability.
+ Brokerage Coordination
+ Liaise daily with customs brokers to provide import documentation, track entries, and expedite clearance for inbound shipments.
+ Troubleshoot and resolve brokerage issues to avoid delays or penalties.
+ Sales Support & Quoting
+ Partner with domestic sales to gather weight/dimension data, prepare accurate freight quotes, and recommend the most economical carriers.
+ Empower sales teams with timely shipping insights and potential cost-saving strategies.
+ Freight Bill Auditing
+ Audit domestic freight invoices for accuracy, identify billing discrepancies, and liaise with carriers to dispute or adjust charges.
+ Track audit outcomes and contribute to ongoing cost-control initiatives.
+ Customer Service & Issue Resolution
+ Act as the primary point of contact for client inquiries and shipment status updates.
+ Investigate service failures or complaints, propose corrective actions, and follow through to client satisfaction.
+ Relationship Management
+ Build and maintain strong, trust-based relationships with internal teams and external partners.
+ Consistently deliver exceptional service to strengthen customer loyalty.
+ Other Duties
+ Undertake special projects and continuous-improvement initiatives as assigned by management.
**Skills & Abilities**
+ Excellent verbal and written communication skills; intuitive listening and problem-solving abilities.
+ Proven capacity to work under pressure in fast-paced environments and manage multiple priorities.
+ Strong analytical mind with meticulous attention to detail.
+ Proficient in TMS/ERP systems and the Microsoft Office suite.
+ Client-focused, proactive attitude with a proven record of delivering service excellence.
+ Quick learner with excellent memory recall of operational data, rates, and carrier guidelines.
**Education & Experience**
+ Minimum of 3 years' experience in freight operations, logistics, or a related field.
+ At least 2 years' practical experience with motor carriers, freight forwarders, or express couriers.
+ High School Diploma or GED required; a Bachelor's degree in Business, Supply Chain, or Logistics is preferred.
Is this job a match or a miss?
Apply Now
6