38 Aviation jobs in Hong Kong

Flight Attendant (Based in Hong Kong) - Chinese Mainland Recruitment 空中乘务员(驻香港基地) - 中国内地招募 2025

Cathay Pacific

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Job Description

Overview

Our Cabin Crew are brand ambassadors who embody our values of being thoughtful and progressive with a can-do spirit, bringing them to life on every flight. If you have an outgoing, warm, friendly personality and a strong passion for creating memorable customer experiences while travelling around the world, we invite you to join our professional team of Flight Attendants at Cathay Pacific.

Your journey matters to us as much as it does to you. We’re here to help you on your way, setting you up to make the most of everything that lies ahead.

Upcoming Recruitment Events
  • 广州 Pazhou (11月30日)

When submitting your application, please select one preferred interview location. Shortlisted candidates will receive online assessments and interview details approximately 4-8 weeks before their chosen recruitment day. If you’re unable to attend any assessments, your application will be considered withdrawn. You may reapply after 3 months.

Role Summary (中英文)

空中乘务员一直是我们品牌与服务的核心。七十多年来,我们积极求进,设想周到及尽心尽力的团队致力于为乘客提供卓越之上的服务。如您具备外向、温和、友善的特质,并对为每一位乘客创造愉悦难忘的飞行体验抱有热诚,我们诚邀您加入国泰航空专业的乘务员团队。

2025年 即将举行的招聘活动: 广州 琶洲 (11月30日)。

在提交申请时,请选择一个首选面试地点。入围申请人将在所选招聘日前约4-8周收到线上评估和面试详情。如果您无法参加评估环节,我们将视为您撤回申请。您可以在3个月后重新申请。

Key Responsibilities
  • Carry out safety, first aid and security procedures to the highest standard
  • Be our brand ambassador and provide genuine, personal experiences to all our customers
  • Deliver service excellence by creating memorable inflight experiences and exceed our customers’ expectations at every opportunity
  • Attend to customer’s needs in a caring and professional manner
  • Embrace diversity and be thoughtful and caring to all our customers especially those who need extra help
  • Be an excellent team player in a culturally diversified environment and contribute to a collaborative and supportive environment
  • Adapt to situations with confidence, tact and flexibility
  • Uphold inflight policies and comply with all regulatory requirements
岗位职责 / Responsibilities (中文)
  • 以最高标准执行机舱安全、急救和安保相关的工作
  • 为每一位乘客提供真诚且饱含关怀的飞行体验
  • 为每一位乘客提供卓越之上的服务,创造难忘的体验与回忆
  • 周到且专业地顾及每一位乘客的需求
  • 拥抱多样性,乐于为那些需要额外帮助的乘客给予关怀
  • 愿意与团队合作并提供相互的支持,在多元的工作环境中成为一名出色的乘务员
  • 自信、敏捷、灵活地应对各种突发情况
  • 严格遵守相关飞行政策,并积极配合所有相关的监管需求
Requirements
  • Minimum age of 18
  • Bachelor’s degree or above, or high school graduate accompanied by at least 1 year of flight attendant experience
  • Proficiency in both written and spoken English and Chinese (Putonghua)
  • Proficiency in additional language is an added advantage
  • Good communication skills
  • Minimum arm-reach of 208cm on tiptoe
  • Previous experience in an airline, hospitality or service industry is advantageous

As the position you are applying for is safety-sensitive, the successful candidate will be required to meet the following criteria:

  • Successfully complete a comprehensive pre-employment background check, including criminal records
  • Demonstrate physical fitness to meet the requirements of the pre-employment medical assessment
  • Pass a pre-employment drug test. Testing will be conducted following HKCAD guidelines
English assessment exemptions
  • TOEIC: Valid score of 325+ in Reading and Listening
  • IELTS (Academic): Overall Band Score of 6.0+

Upload your score report when submitting your application. The result must be within its validity period and will be verified during the recruitment process.

Benefits
  • Work schedules to suit different lifestyles
  • World-class training and structured career progression path
  • A safe and collaborative working environment which embraces a diverse and inclusive culture
  • Medical coverage & other flexible benefits
  • Flexible retirement scheme
  • Discounted travel across many airlines for you and your family
Employee information and application

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than necessary. If your application is unsuccessful, we will keep your details on file for as long as necessary to process your application or for future opportunities if you agree.

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Administrative Assistant (Aviation Security Training)

Hong Kong, Hong Kong Aviation Security Company Limited

Posted 3 days ago

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Job Description

Overview

Administrative Assistant (Aviation Security Training) at Aviation Security Company Limited.

The Aviation Security Company Ltd. is a subsidiary of the Airport Authority, Hong Kong and committed to providing the highest standards of aviation security at the Hong Kong International Airport.

Job Responsibilities
  • Provide administrative support for training course including memo preparation, attendance record etc;
  • Update and maintain training records;
  • Maintain filing system;
  • Comply with the Company policies and procedures; and
  • Perform any other duties as assigned.
Job Requirements
  • Form 5 or above;
  • 1 year work experience (Fresh graduate is also welcome);
  • A good team player, well-organized, attention to details, self-motivated, able to work independently and meet tight deadlines;
  • Good communication and interpersonal skills;
  • Good computer skills, proficient in MS Office applications; and
  • Good command of spoken and written English and Chinese.

Application Deadline: 18 September 2025

Job Details
  • Seniority level : Entry level
  • Employment type : Full-time
  • Job function : Administrative
  • Industries : Security and Investigations

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Officer, Flight Dispatch

Hong Kong Airlines

Posted 9 days ago

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Job Description

Join to apply for the Officer, Flight Dispatch role at Hong Kong Airlines

Responsibilities
  • Perform dispatching services and oversight duties related to pre-flight preparation, flight planning, pre-flight briefing and post-flight de-briefing
  • Ensure optimum completion of the company’s daily flights including maintaining aircraft on, or as close as possible to, their published schedule while minimizing the effects of any irregularities in accordance with company policies
  • Monitor the serviceability of company aircraft (MEL, ADD, etc.)
  • Initiate, without delay, remedial action as may be necessary to safeguard the regularity of current and planned operation
  • Re-dispatch a flight if, in their opinion or the opinion of the flight Commander, the flight cannot operate or continue to operate safely as planned or released
  • Proactively monitoring the operation of all company flying by effective fleet watch, CMD, Flight Radar, etc.
Requirements
  • Diploma in Aviation or above
  • 2 years of operational control / flight dispatch experience
  • Familiar with using flight planning programme
  • Previous aviation experience would be advantage
  • Previous experience with ICAO and/or HKCAD regulations desirable
  • Holder of FAA Aircraft Dispatcher License will be an advantage
  • Good command of English. Native English or other languages speakers are welcome. Candidates with proficiency in written and spoken Chinese will be an advantage.
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Management and Manufacturing
Industries
  • Airlines and Aviation

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Paris Pilot Recruitment Roadshow (25-27 October 2025) - A320 Captain (Type Rated/Non-type Rated)

HK Express

Posted 10 days ago

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Paris Pilot Recruitment Roadshow (25-27 October 2025) - A320 Captain (Type Rated/Non-type Rated)

Join to apply for the Paris Pilot Recruitment Roadshow (25-27 October 2025) - A320 Captain (Type Rated/Non-type Rated) role at HK Express

Paris Pilot Recruitment Roadshow (25-27 October 2025) - A320 Captain (Type Rated/Non-type Rated)

1 day ago Be among the first 25 applicants

Join to apply for the Paris Pilot Recruitment Roadshow (25-27 October 2025) - A320 Captain (Type Rated/Non-type Rated) role at HK Express

HK Express is Hong Kong’s first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world.

Like you, and just like many people across Asia, we love to travel and discover new places across the world’s most diverse and dynamic region; and at HK Express, we’re opening up new travel experiences that inspire and invigorate millions of people across the region we’re proud to call home. Everything we do is focused on encouraging the spirit of adventure. Our routes provide the inspiration and spontaneity to try somewhere new, disrupting monotonous modern life. As we continue to open up new routes, often in secondary and emerging destinations, our passengers will gain access to an incredible range of places, exploring hidden gems and experiencing local cultures.

We have a diverse and vibrant team that embodies the adventurous spirit of our customers and loves to travel too. Join us in this journey to make your career even more fulfilling and rewarding!

What HK Express Offer:

️ Contractual Bonus & Profit-Sharing Scheme

️ 35 Days Annual Leave

️ Relocation Subsidies

️ Cathay Pacific Group Travel Benefits

️ Life & Personal Accident Insurance

️ Loss of Income Insurance

Captain A320 (Type Rated)

Qualifications:

  • Minimum Flight experience:
    • 3000 hours with 500 PIC hours on type within the last 5 years, and
    • 1000 PIC hours on Multi-Engine Jet Aircraft, and
    • 2500 hours in multi-crew operation
  • Holder of a valid Multi-Engine ICAO ATPL with Instrument Rating accepted by HKCAD
  • A valid Radiotelephony Operator’s license
  • A valid Class 1 Medical Certificate
  • ICAO English level 4 or above
  • Last flight within 6 months
Captain A320 (Non-Type Rated)

Qualifications:

  • Minimum Flight Experience
    • 3000 hours with 1000 PIC hours on Multi-Engine Jet Aircraft, and
    • 500 PIC hours on civil registered transport aircraft certificated for multi-crew operations, and
    • 2500 hours in multi-crew operation
  • Holder of a valid Multi-Engine ICAO ATPL with Instrument Rating accepted by HKCAD
  • A valid Radiotelephony Operator’s license
  • A valid Class 1 Medical Certificate
  • ICAO English level 4 or above
  • Last flight within 6 months
** Applicant please upload the latest Flying Experience Form **

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Management and Manufacturing
  • Industries Airlines and Aviation

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Get notified about new Pilot jobs in Hong Kong, Hong Kong SAR .

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Captain G550

Hong Kong, Hong Kong Jet Aviation

Posted 10 days ago

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Job Description

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Overview

Join to apply for the Captain G550 role at Jet Aviation .

Location: Kowloon City, HK. Flexible Work Arrangement: Remote.

Job Category: Flight Services • Career Level: Technicians / Crew • Requisition Id: 4602

Position Summary

We are seeking a professional, flexible, dynamic and motivated G550 Captain for a permanent contract. The Captain of a flight exercises the authority over the safe operation of the designated aeroplane and is the representative of the Company during duty. He is responsible for the safety of all crewmembers, passengers and cargo on board, as soon as he arrives on board, until he leaves the aeroplane at the end of the flight.

Main Responsibilities
  • Ensure that the safety of all crew members, passengers and cargo onboard
  • Ensure that all passengers are briefed on the location of emergency exits and the location and use of relevant safety and emergency equipment
  • Ensure that all operational procedures and checklists are complied with in accordance with the provisions of the Operations Manual FOM
  • Ensure that all crew members occupy their stations prior to take-off, final approach and landing
  • Not permit any crew member to perform any activity during take-off, initial climb, final approach and landing except those for duties required for the safe operation of the aircraft
  • Not allow any flight data and/or cockpit voice recorder to be disabled or erased, unless data needs to be conserved for the investigation of an incident or accident and would otherwise automatically be erased
  • Coordinate the work distribution within the flight crew to obtain a maximum of good airmanship for the conduct of the flight
  • Ensure precise navigation and observation of minimum altitudes
  • Observe the limitations of all aircraft systems and ensure the proper use and handling of the aircraft
  • Enforce the strict use of checklists
  • Ensure that the amount of usable fuel remaining suffices to proceed to an airport where a safe landing can be made, with final reserve fuel remaining
  • Maintain close contact with the cabin crew in order to ensure that all requirements concerning cabin safety are being followed
  • Ensure that the flight and technical logs are completed
  • File written occurrence and accident reports if the necessity arises
  • Maintain familiarity with relevant aviation regulations, JBJH/JBJS operations manual and agreed aviation practices to fulfil his function
  • Maintain a high standard of discipline, conduct and appearance as a representative of the company
  • Comply with the regulations contained in the Operations Manual (FOM) and the Air Navigation Order (ANO)
  • Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network
Minimum Requirements
  • Holder of relevant pilot license (FAA/EASA)
  • Current on type G550
  • 500 hours on type
  • AOC Operation
Desired Characteristics
  • Customer service and safety focused
  • Excellent communications, customer service and people skills
  • Results driven – able to execute with high personal accountability
  • Strong initiative and self-direction
  • Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)

If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, we are looking forward to receiving your online application in English.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Management and Manufacturing
Industries
  • Aviation and Aerospace Component Manufacturing

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Senior Associate (5PQE plus) - Aviation Liability

Clyde & Co

Posted 11 days ago

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About The Role

We are looking for an Senior Associate level lawyer with minimum 5 years' post qualification experience to join our Hong Kong or Singapore office. This opportunity involves aviation regulatory, insurance matters and claims acting on behalf of major insurance companies and airlines. Applications are invited from lawyers keen to further their expertise in this area.

About The Role

We are looking for an Senior Associate level lawyer with minimum 5 years' post qualification experience to join our Hong Kong or Singapore office. This opportunity involves aviation regulatory, insurance matters and claims acting on behalf of major insurance companies and airlines. Applications are invited from lawyers keen to further their expertise in this area.

This opportunity involves working directly for Partner Terence Liew, consistently ranked across various legal directories including the Legal 500, Doyles Guide, Singapore Business Review and Chambers Asia Pacific for his expertise. Terence has extensive experience in multi-jurisdictional, high value aviation insurance matters and claims, acting on behalf of global major insurance companies, airlines, GA operators, leasing companies and airports and airport service providers. In addition to the litigious side, in this role you will also assist the Partner in advising clients on complex insurance coverage and regulatory matters.

The team advises clients based in Asia and also those in the London and European markets. You will be exposed to a varied practice, and the nature and size of the team will mean that you will be heavily involved in all aspects of matters allowing you the autonomy and development opportunity to drive and make a significant contribution to the matter outcome.

Key Responsibilities

  • Advising clients on policy coverage issues and quantum across various types of insurance, from mid-size losses to large and complex claims.
  • Advising and representing airlines in matters arising from major accidents.
  • Drafting and reviewing policy wording and providing advice on areas of legal risk for clients.
  • Advising on regulatory and dispute resolution matters.
  • Assisting the Partner in managing and building client relationships, including assisting with business development activities for key existing clients and new clients.
  • Collaboration and mentoring to work with the wider team across Singapore and Hong Kong.

Candidate Profile

You Are Either Already At Senior Associate Level Or Ready To Step Up. You Have a Solid Litigation Background Ideally Gained Within a Top Tier Private Practice Law Firm Environment. You Ideally Meet Some Of The Below Criteria

  • 5 years post qualification experience in Hong Kong or Singapore acting for and advising clients.
  • Due to client need, UK, HK or common law jurisdiction qualification desired.
  • Strong general litigation background with understanding of insurance, regulatory, or aviation liability matters and claims.
  • Strong drafting skills and excellent attention to detail.
  • Experience working with reputable or international law firms is preferred.
  • A genuine desire to build on and expand your skillset within a global law firm context.
  • Strong academics, with excellent verbal and written communication and time management skills, and the ability to manage competing priorities effectively.
  • A self-driven, can-do attitude and approach, and enthusiasm to contribute to and foster a positive team atmosphere.

This is an exciting opportunity for those seeking a dynamic and global platform to further their career working as part of a fast-paced and close-knit team.

When you work at Clyde & Co, you join a team of 490 partners, 2,400 lawyers, 3,200 legal professionals and 5,500 people in nearly 70 offices and associated offices worldwide. Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for both our clients and our firm. We work as one, excel with clients, celebrate difference and act boldly. We are committed to operating in a responsible way by progressing towards a diverse and inclusive workforce that reflects the communities and clients it serves. We are devoted to providing an environment in which everyone can realise their potential, using its legal and professional skills to support its communities. We do this through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment, including through our commitment to the SBTi Net-Zero standard and the setting of ambitious emissions reduction targets.

We offer a range of tailored benefits and support, including healthcare, retirement planning and wellbeing initiatives.

Clyde & Co is proud to be an equal opportunities employer. Our core values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work. Therefore, we welcome and encourage all applications from suitably qualified individuals, regardless of background or identity.

Please take a moment to read our privacy notice carefully. This describes what personal information Clyde & Co (we) may hold about you, what it’s used for, how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting a candidate as a Recruitment Agency Partner, it is an essential requirement and your responsibility to ensure that candidates applying to Clyde & Co are aware of this privacy notice.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Management and Manufacturing
  • Industries Law Practice

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Assistant Supply Chain Manager - SCM, Aviation Industry

Michael Page

Posted 11 days ago

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Assistant Supply Chain Manager - SCM, Aviation Industry

Join to apply for the Assistant Supply Chain Manager - SCM, Aviation Industry role at Michael Page .

About Our Client

A leading provider of aircraft engineering and maintenance solutions supports global airlines with services ranging from component repair to inventory management. Known for operational excellence and reliability, it welcomes expertise from industrial, electronic, and mechanical sectors to enhance its fast-paced logistics operations.

  • 13 months pay
  • Attractive allowance
Job Description
  • Oversee AOG material support operations, ensuring timely response and resolution.
  • Manage sourcing, procurement, and logistics of critical aircraft or industrial components.
  • Collaborate with engineering, maintenance, and warehouse teams to prioritize urgent needs.
  • Monitor supplier performance and develop contingency plans for high-risk scenarios.
  • Analyze operational data to identify process improvements and cost-saving opportunities.
  • Lead and mentor a small team, fostering a culture of agility and accountability.
The Successful Applicant
  • Background in aviation preferred (airlines, MRO, OEM), but open to candidates from industrial parts, electronic components, or mechanical parts sectors.
  • Minimum 5 years of experience in supply chain, logistics, or material management.
  • Strong understanding of AOG or time-critical logistics operations.
  • Experience in people leadership.
  • Excellent communication, problem-solving, and stakeholder management skills.
  • Ability to thrive in a fast-paced, high-pressure environment.
What's on Offer
  • 13 months pay
  • Attractive allowances
  • People leadership exposure
  • Stable working environment
  • Fast track promotion path
Contact

Stephanie Kwan

Quote job ref: JN-

Additional Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Purchasing, Supply Chain, and Product Management
  • Industries: Transportation, Logistics, Supply Chain and Storage, Freight and Package Transportation, Wholesale Import and Export

Note: This job posting is active and not expired.

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Cadet Pilot Programme 见习飞行员培训计划

Cathay Pacific

Posted 11 days ago

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Job Description

14 hours ago Be among the first 25 applicants

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Role Introduction

At Cathay Pacific, we don’t just train Second Officers, we train future captains. If you have a passion for flying and the ambition to develop a career in aviation, we want to hear from you.

By joining the Cathay Pacific Cadet Pilot Programme you will receive sponsored training to obtain a Commercial Pilot License and become a pilot to operate regional, long haul and ultra-long haul flights. Cadets will undergo ground training with leading institutions in Hong Kong and around the world. Flying training will be conducted at world-renowned flying training organisations in the United States or Australia. Applications to the ~80-week Cathay Pacific Cadet Pilot Programme are open year-round. Grab the opportunity to start your flying career today!

在国泰航空公司,第二副驾驶是我们未来的机长。如果你对飞行有热诚,并有志于在航空业发展,我们希望收到你的申请。

加入国泰航空见习飞行员培训计划,你会获得赞助培训,以取得商业飞行员执照,并成为一名飞行员,操作地区性、长途和超长距离飞行。学员将在香港和世界各地的专业训练机构接受理论培训,並在美国或澳大利亚的航校进行飞行技术训练。为期約80周的国泰航空见习飞行员培训计划全年开放申请。把握机会,今天开始你的飞行旅程!

Key Responsibilities

We will prepare you to fly by:

  • Offering comprehensive ground school theory training to ensure you build your skills, knowledge and confidence
  • Providing you with support from world-class instructors who will teach you the theory of flying, systems and the regulations required to succeed as an airline pilot

You will then learn to fly by:

  • Spending time in both single and twin-engined light aircraft
  • Practicing in jet aircraft Simulators and learning Airline Operating Procedures, Large Jet Handling and Multi-Crew Flying

我们将为你的飞行做好准备:

  • 提供全面的航空知识理论培训,确保你建立相应的技術、知识和信心;
  • 专业飞行教员提供培训,教授航空公司飞行员所需的飞行理论、系统和法规。

你将学会飞行:

  • 单发引擎和双发引擎式轻型飞机;
  • 在喷气式飞机模拟器中练习,学习航空公司运行程序、大型喷气式飞机操纵和多机组飞行。

Requirements

  • The right to live and work in Hong Kong or the Chinese Mainland (Candidates eligible for IANG / TTPS are also welcomed to apply)
  • Graduated from secondary school with good passes in English language and Mathematics or Science. A university degree or aviation major will be an advantage
  • Physically fit and qualified for a Civil Aviation Department (HKCAD) Class 1 Medical Certificate*
  • Able to meet our flight deck reach requirements. Candidates may be asked to complete a static reach test and flight simulator reach assessment
  • Achieve ICAO (International Civil Aviation Organization) English Language Proficiency level 4 or above
  • Successful pre-employment background check (including criminal records)
  • Aged 18 years or above
  • Refer to HKCAD policy for the entire requirement for fitness to fly (HKCAD Aeromedical). As the position you are applying for is a Safety Sensitive Role, you must also pass a pre-employment drug test. Testing will be completed following the HKCAD Guidance for screening of Psychoactive Substances - Annex B, CAD373 (CAD373)

要求:

  • 享有在中国香港或中国内地居住和工作的权利 (欢迎符合非本地毕业生留港╱回港就业安排或高端人才通行证计划资格的人士申请)
  • 高中或同等学历毕业,英语,数学或理科类专业成绩优良。大学学位或航空类专业优先
  • 身体健康并达到香港民航处I级体检标准*
  • 能够符合我们的驾驶舱伸展测试要求。考生可能会被要求进行飞行模拟器伸展测试评估
  • 英语水平达到(国际民用航空组织) ICAO-4或以上
  • 成功通过入职前背景调查(包括犯罪记录调查)
  • 年满18周岁
  • 请参阅香港民航处航空医学政策了解体检标准的详细要求 (航空医学) 。由于您申请的职位属于安全敏感岗位,因此您需要通过职前药物测试。测试将按照香港民航处精神科物质筛选指南 - 附件 B,CAD373进行 (CAD373)。

You will receive more information about joining Cathay Pacific in Hong Kong as a Second Officer upon successful completion of the Cathay Pacific Cadet Pilot Programme.

在招聘过程中,你会收到更多关于加入国泰航空的信息。

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

声明:

国泰航空为每位应聘者提供平等应聘的机会。应聘者提供的个人数据将严格按照政策使用,并仅用于招聘目的。如八周内未收到进一步安排可视为应聘不成功。所有相关信息将被存档至多二十四个月。如有需求可联系我们的数据保护人员提供个人信息收集声明的副本。

Seniority level
  • Seniority level Internship
Employment type
  • Employment type Full-time
Job function
  • Job function Other, Information Technology, and Management
  • Industries Airlines and Aviation

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Overnight On-Site Airline Support Specialist

Hong Kong, Hong Kong Accommodations Plus International

Posted 11 days ago

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Job Description

Overnight On-Site Airline Support Specialist Overnight On-Site Airline Support Specialist

1 day ago Be among the first 25 applicants

Who We Are

Who We Are

API is the global leader for crew accommodation solutions, and we are also changing the way airlines manage passenger disruptions. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions, and our experienced team are positioned to offer our customers a complete, end-to-end platform that integrates seamlessly into their process.

Summary/Objective

The On-site Airline Support Specialist will support our airline client overnight, located onsite at the client’s office.

The On-site Airline Support Specialist is the primary point of contact for both the client and vendor regarding API’s operations. In this role, the On-site Airline Support Specialist processes reservations and cancellations, maintains and cultivates successful relationships with our airline partner as well as our suppliers, and sometimes directly with the crew. Maintaining a strong focus on providing the best customer service at all times. This includes internal collaboration within the airline and API, as well as communication with external parties to ensure that operational challenges are resolved promptly and seamlessly. The initial steps will require manual detail proficiency:

  • Transmitting monthly schedules to the hotels and ground transportation suppliers
  • Update and transmit daily changes to the hotels and ground transportation suppliers
  • Communication with the hotels and ground transportation suppliers during day-of-ops for immediate changes
  • Book overflow room as required at non-contracted hotels
  • Interrogating the airline’s crew management system (CMS) to identify existing reservations and update new reservations
  • Receiving calls from crew members to verify their hotel details and chase delayed ground transport

We will train you on our work policies, procedures, and the ACES system to get you delivering Ops support. You will then address client needs and provide solutions with the support of your API colleagues. Your follow-up on client requests is key to Client satisfaction, ensuring you always resolve a request as well as process and prioritise all client requests. You will build and maintain business relationships with clients by providing a great customer experience.

The On-site Airline Support Specialist provides total customer service, including but not limited to the following:

  • Effectively use all available tools and methodology, i.e., phone, email, fax, and Reservation Systems (ACES, Hotel Express, DPAX, IHRS) to track and provide solutions to client needs, requests, and overall expectations
  • Adapt to the situation at hand, e.g., (IROP) or (other), to accommodate needs created due to the changing dynamics of airline schedules or unforeseen situations
  • Provides support, guidance, and training, working as the on-site liaison with the airline partner
  • Processes client requests received from the airline through the API Operations system. Assesses all customer needs. Responds in a prompt, well-informed, accurate, and professional manner
  • Follows up on all client requests and transactions. All tasks must be fully executed, and client satisfaction is critical
  • Alerts supervisor on all items of critical nature that require management involvement to solve and/or avoid potential challenges that may impact either the client or API adversely
  • Negotiates with vendors (Hotels, Ground Transportation, others) to achieve the best outcome for the client and API
  • Resolves client disagreements calmly and professionally. Researches and presents solutions to satisfy client needs based on facts
  • Effectively utilizes all available tools and methodology, i.e., phone, email, fax, and Reservation Systems (ACES, Hotel Express, DPAX, IHRS) to track and provide solutions to client needs, requests, and overall expectations
  • Adapts to the situation at hand, e.g., Irregular Operations (IROP) or other challenges to accommodate needs arising from the changing dynamics of airline schedules or unforeseen situations. This includes and is not limited to extended work schedules. Must be on the official “On Call Roster” when needed outside of regular working hours
  • Maintains knowledge of API’s call centre work methodology and reservation systems that will best serve API’s clients most efficiently and professionally

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

  • Able to build strong relationships and foster a team environment in a fast-paced, dynamic work environment
  • Solutions-oriented professional with a strong client focus
  • Detail-oriented with great organisational skills
  • High problem-solving agility
  • Excellent interpersonal and negotiation skills
  • Process management
  • Excellent written and verbal communication proficiency

Required Education And Experience

  • You will have one to two years’ experience in the hotel/travel industry. Experience in the airline industry is a definite plus: airline crew/ scheduling and/or crew planning
  • Prior experience with GDS systems, hotel reservation systems, airline reservation systems, and/or related functions preferred but not required
  • Possesses outstanding relationship management and customer service skills
  • Knowledge of Hotels as a product: hotel chains, categories, and locations
  • Knowledge of Ground Transportation reservations
  • Track record of delivering to deadlines
  • Track record of operating successfully in a dynamic role
  • The ability to prioritise work provided by others in terms of importance is imperative to this position
  • Demonstrate strong communication skills, including active listening
  • Strong computer skills: Excel, Word, Outlook, and Teams are required

Position Type and Expected Hours of Work

Unless stated otherwise, this is a permanent full-time position on a rostered 4-day on, 3-day off schedule, working overnight, including public holidays and weekends. The shift commences at 10 p.m. and finishes at 8 a.m.

These hours are not fixed and can vary from time to time. Flexibility and availability are required as flight operations and job duties demand.

Travel

This position may require some travel, approximately 2-15 days per year.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.

Other Duties

Duties, responsibilities, and activities may change at any time according to business needs.

Who We Are

API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you!

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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Seniority level
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  • Industries Internet Publishing

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Kowloon City District, Hong Kong SAR 2 hours ago

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Resident Assistant Clerical Officer (Labour Relations) (RACO(LR))

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Cadet Pilot Programme

Cathay Pacific

Posted 11 days ago

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Job Description

Join to apply for the Cadet Pilot Programme role at Cathay Pacific

Join to apply for the Cadet Pilot Programme role at Cathay Pacific

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Role Introduction

At Cathay Pacific, our Second Officers are our future captains. If you have a passion for flying and the ambition to develop a career in aviation, we want to hear from you.

By joining the Cathay Pacific Cadet Pilot Programme you will receive sponsored training to obtain a Commercial Pilot License and become a pilot to operate regional, long haul and ultra-long haul flights. Cadets will undergo ground training with leading institutions in Hong Kong and around the world. Flying training will be conducted at world-renowned flying training organisations in the United States or Australia. Applications to the ~80-week Cathay Pacific Cadet Pilot Programme are open year-round. Grab the opportunity to start your flying career today!

Key Responsibilities

We will prepare you to fly by:

  • Offering comprehensive ground school theory training to ensure you build your skills, knowledge and confidence
  • Providing you with support from world-class instructors who will teach you the theory of flying, systems and the regulations required to succeed as an airline pilot

You will then learn to fly by:

  • Spending time in both single and twin-engined light aircraft
  • Practicing in jet aircraft Simulators and learning Airline Operating Procedures, Large Jet Handling and Multi-Crew Flying

Requirements

Apply now if you are/have:

  • The right to live and work in Hong Kong or the Chinese Mainland (Candidates eligible for IANG / TTPS are also welcomed to apply)
  • Graduated from secondary school with good passes in English language and Mathematics or Science. A university or aviation degree will be an advantage.
  • Physically fit and qualified for a Civil Aviation Department (HKCAD) Class 1 Medical Certificate*
  • Able to meet our flight deck reach requirements. Candidates may be asked to complete a static reach test and flight simulator reach assessment
  • Achieve ICAO (International Civil Aviation Organization) English Language Proficiency level 4 or above
  • Successful pre-employment background check (including criminal records)
  • Aged 18 years or above
  • Refer to HKCAD policy for the entire requirement for fitness to fly (HKCAD Aeromedical). As the position you are applying for is a Safety Sensitive Role, you must also pass a pre-employment drug test. Testing will be completed following the HKCAD Guidance for screening of Psychoactive Substances - Annex B, CAD373 (CAD373)

You will receive more information about joining Cathay Pacific in Hong Kong as a Second Officer upon successful completion of the Cathay Pacific Cadet Pilot Programme.

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

Seniority level
  • Seniority level Internship
Employment type
  • Employment type Full-time
Job function
  • Job function Other, Information Technology, and Management
  • Industries Airlines and Aviation

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New Territories, Hong Kong SAR 4 days ago

ESTATE OFFICER / ASSISTANT ESTATE OFFICER (Ref: WG-EO/AEO(C)) Officer to Assistant Manager (Branch Support) - Agency Contractor Resident Survey Officer (Quantity) - GE/2023/10

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