What Telecoms Jobs are in Hong Kong?
Showing 5 Telecoms jobs in Hong Kong
Job Description
**Responsibilities**
+ Provide onsite deskside support for end users, including hardware, software, operating system, peripheral, printer, mobile device, and connectivity troubleshooting
+ Own incidents and service requests from logging through resolution, ensuring accurate ticket updates, user communication, and SLA-aligned follow-up
+ Install, configure, image, deploy, validate, repair, replace, and decommission laptops, desktops, mobile devices, applications, drivers, and related end-user equipment
+ Support onboarding and offboarding activities, including device setup, account provisioning support, appointment-based onsite assistance, and hot swap replacement devices when required
+ Troubleshoot Microsoft 365 applications, collaboration tools, remote access solutions, conferencing systems, meeting room panels, audio-visual equipment, and video conferencing suites
+ Coordinate with service desk, infrastructure, network, cross-functional IT teams, third-party vendors, and client support organizations to resolve technical issues
+ Provide Smart Hands support for infrastructure activities, including server, storage, network equipment, cloud service, network, compute, and vendor-assisted support tasks
+ Maintain IT documentation, SOPs, knowledge articles, monitoring updates, inventory records, customer location survey information, and equipment details
+ Support software patching, hardware upgrades, device compliance configuration, access management software setup, VPN configuration, and approved application deployment
+ Participate in local IT projects, lifecycle management, technology refresh, business continuity, live event support, and meeting room setup activities as required
**Qualifications and Skills**
+ Experience in deskside support, field services, onsite support, desktop support, or end-user technology support
+ Good knowledge of Windows operating systems, desktop troubleshooting, device imaging, Windows upgrades, hardware troubleshooting, and peripheral support
+ Experience supporting Microsoft 365 applications and collaboration tools, with familiarity in Exchange, Intune, Microsoft Office, Adobe Creative Cloud, Teams, or similar user productivity applications where applicable
+ Familiarity with Active Directory, VPN, network connectivity troubleshooting, networking fundamentals, and endpoint access configuration
+ Experience using an IT service management or ticketing tool such as ServiceNow or a similar platform
+ Understanding of SLA-driven support, ITIL-based service delivery, incident handling, escalation, documentation, and prioritization based on business impact
+ Strong communication skills, customer service mindset, attention to detail, ownership, accountability, and ability to work under pressure
+ Good spoken and written English
Candidates with exposure to one or more of the following technologies or environments will have an advantage:
+ Knowledge of Windows Server solutions or roles, switches, routers, access points, servers, Cisco Meraki devices, or basic infrastructure support
+ Experience with Microsoft Intune, SCCM patching, endpoint software deployment, encryption, authentication, VPN configuration, or access management software
+ Experience supporting VDI or Citrix virtual desktop environments
+ Experience supporting meeting rooms, video conferencing, telepresence, audio-visual equipment, live events, VIP support, or walk-up support services
+ Exposure to RF guns, barcode scanners, label printers, networked printers, MFDs, mobile devices, or other specialized workplace technology
+ Knowledge of Amazon Web Services, local vendor coordination, asset decommissioning, equipment surveys, inventory, SOP creation, or knowledge article creation
+ Exposure to logistics, BFSI, asset management, or enterprise corporate environments
+ Willingness to travel between hub and spoke sites or support nearby client locations where required
\#LI-AL1
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
+ Provide onsite deskside support for end users, including hardware, software, operating system, peripheral, printer, mobile device, and connectivity troubleshooting
+ Own incidents and service requests from logging through resolution, ensuring accurate ticket updates, user communication, and SLA-aligned follow-up
+ Install, configure, image, deploy, validate, repair, replace, and decommission laptops, desktops, mobile devices, applications, drivers, and related end-user equipment
+ Support onboarding and offboarding activities, including device setup, account provisioning support, appointment-based onsite assistance, and hot swap replacement devices when required
+ Troubleshoot Microsoft 365 applications, collaboration tools, remote access solutions, conferencing systems, meeting room panels, audio-visual equipment, and video conferencing suites
+ Coordinate with service desk, infrastructure, network, cross-functional IT teams, third-party vendors, and client support organizations to resolve technical issues
+ Provide Smart Hands support for infrastructure activities, including server, storage, network equipment, cloud service, network, compute, and vendor-assisted support tasks
+ Maintain IT documentation, SOPs, knowledge articles, monitoring updates, inventory records, customer location survey information, and equipment details
+ Support software patching, hardware upgrades, device compliance configuration, access management software setup, VPN configuration, and approved application deployment
+ Participate in local IT projects, lifecycle management, technology refresh, business continuity, live event support, and meeting room setup activities as required
**Qualifications and Skills**
+ Experience in deskside support, field services, onsite support, desktop support, or end-user technology support
+ Good knowledge of Windows operating systems, desktop troubleshooting, device imaging, Windows upgrades, hardware troubleshooting, and peripheral support
+ Experience supporting Microsoft 365 applications and collaboration tools, with familiarity in Exchange, Intune, Microsoft Office, Adobe Creative Cloud, Teams, or similar user productivity applications where applicable
+ Familiarity with Active Directory, VPN, network connectivity troubleshooting, networking fundamentals, and endpoint access configuration
+ Experience using an IT service management or ticketing tool such as ServiceNow or a similar platform
+ Understanding of SLA-driven support, ITIL-based service delivery, incident handling, escalation, documentation, and prioritization based on business impact
+ Strong communication skills, customer service mindset, attention to detail, ownership, accountability, and ability to work under pressure
+ Good spoken and written English
Candidates with exposure to one or more of the following technologies or environments will have an advantage:
+ Knowledge of Windows Server solutions or roles, switches, routers, access points, servers, Cisco Meraki devices, or basic infrastructure support
+ Experience with Microsoft Intune, SCCM patching, endpoint software deployment, encryption, authentication, VPN configuration, or access management software
+ Experience supporting VDI or Citrix virtual desktop environments
+ Experience supporting meeting rooms, video conferencing, telepresence, audio-visual equipment, live events, VIP support, or walk-up support services
+ Exposure to RF guns, barcode scanners, label printers, networked printers, MFDs, mobile devices, or other specialized workplace technology
+ Knowledge of Amazon Web Services, local vendor coordination, asset decommissioning, equipment surveys, inventory, SOP creation, or knowledge article creation
+ Exposure to logistics, BFSI, asset management, or enterprise corporate environments
+ Willingness to travel between hub and spoke sites or support nearby client locations where required
\#LI-AL1
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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0
Job Description
**Overview**
As a Microsoft Data Center Technician (DCT), you will stage, set up and perform hardware deployments. In addition, you will also perform troubleshooting and diagnostics on equipment, as well as perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures. This opportunity will allow you to deepen your understanding of Data Center standard processes and procedures, develop mentoring skills while providing guidance to peers, familiarizing yourself with security and data management procedures, and accelerate your career growth in the process.
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Responsibilities**
+ Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption.
+ Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
+ Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
+ Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
+ Assists and provides guidance to other technicians to complete challenging or complex tasks.
+ Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training.
+ Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
+ Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities.
+ Embodies our culture and values .
**Qualifications**
**Required Qualifications** **:**
+ High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) experience supporting IT equipment or related technology.
**Background Check Requirements:**
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
+ Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
While not required, we also look for the following **_Preferred Qualifications:_**
+ 2+ years' experience supporting IT equipment or related technology.
+ Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (
As a Microsoft Data Center Technician (DCT), you will stage, set up and perform hardware deployments. In addition, you will also perform troubleshooting and diagnostics on equipment, as well as perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures. This opportunity will allow you to deepen your understanding of Data Center standard processes and procedures, develop mentoring skills while providing guidance to peers, familiarizing yourself with security and data management procedures, and accelerate your career growth in the process.
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Responsibilities**
+ Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption.
+ Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
+ Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
+ Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
+ Assists and provides guidance to other technicians to complete challenging or complex tasks.
+ Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training.
+ Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
+ Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities.
+ Embodies our culture and values .
**Qualifications**
**Required Qualifications** **:**
+ High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) experience supporting IT equipment or related technology.
**Background Check Requirements:**
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
+ Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
While not required, we also look for the following **_Preferred Qualifications:_**
+ 2+ years' experience supporting IT equipment or related technology.
+ Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (
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1
Job Description
**Position:**
Information Technology Support Engineer
**Job Description:**
**Information Technology Support Engineer**
We are looking for a dedicated Information Technology Support Engineer to join our dynamic team. Reporting to Manager, Information Technology, this is a full stack IT Infrastructure Support which offers exciting opportunity to demonstrate technical skills to support business strategy and the IT Applications within Arrow's facilities in Asia Pacific. This role will be based in our office in Science Park. The candidate will have great exposure working with stakeholders in Hong Kong and APAC.
**What You'll Be Doing**
+ Provide Level 1 and 2 IT support for Office and Warehouse users, addressing hardware, software, and OS issues
+ Log, escalate, and resolve incidents using the ticketing system
+ Maintain Windows and macOS devices, including computers, mobile devices, and printers
+ Install, configure, and support operating systems, applications, peripherals, and Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint)
+ Manage user accounts and devices with Active Directory, Azure AD, and Intune
+ Conduct basic network troubleshooting (LAN/WAN, VPN, Wi‑Fi)
+ Handle IT assets, onboarding/offboarding, hardware updates, and assist with IT projects and disaster recovery
**What We Are Looking For**
+ 4-year degree and 2-3 years IT experience with solid helpdesk or deskside support background
+ Proficient in M365 Suite
+ Knowledge of barcode equipment
+ Able to work in both office and warehouse settings
+ Works independently
+ Strong troubleshooting, communication, and interpersonal skills; user-oriented attitude
+ Self-motivated, responsible, able to handle pressure
+ Occasional overtime required
**What's In It For You**
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
+ Medical, Dental Insurance
+ Life Insurance
+ Double Pay
+ Discretionary Performance Bonus
+ Flexible Work Arrangement
+ Paid Time Off
+ Special/Extra Leave
+ 5-Day Work Week
+ Free Shuttle Bus
+ Growth Opportunities
+ And more!
**About Arrow**
**Arrow Electronics, Inc. (NYSE: ARW** ), an award-winning Fortune 154 and one of Fortune Magazine's Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of USD $30.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio, that spans the entire technology landscape, helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at .
Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at .
**Location:**
HK-Hong Kong (HKSTP Green 18)
**Time Type:**
Full time
**Job Category:**
Information Technology
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.
Information Technology Support Engineer
**Job Description:**
**Information Technology Support Engineer**
We are looking for a dedicated Information Technology Support Engineer to join our dynamic team. Reporting to Manager, Information Technology, this is a full stack IT Infrastructure Support which offers exciting opportunity to demonstrate technical skills to support business strategy and the IT Applications within Arrow's facilities in Asia Pacific. This role will be based in our office in Science Park. The candidate will have great exposure working with stakeholders in Hong Kong and APAC.
**What You'll Be Doing**
+ Provide Level 1 and 2 IT support for Office and Warehouse users, addressing hardware, software, and OS issues
+ Log, escalate, and resolve incidents using the ticketing system
+ Maintain Windows and macOS devices, including computers, mobile devices, and printers
+ Install, configure, and support operating systems, applications, peripherals, and Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint)
+ Manage user accounts and devices with Active Directory, Azure AD, and Intune
+ Conduct basic network troubleshooting (LAN/WAN, VPN, Wi‑Fi)
+ Handle IT assets, onboarding/offboarding, hardware updates, and assist with IT projects and disaster recovery
**What We Are Looking For**
+ 4-year degree and 2-3 years IT experience with solid helpdesk or deskside support background
+ Proficient in M365 Suite
+ Knowledge of barcode equipment
+ Able to work in both office and warehouse settings
+ Works independently
+ Strong troubleshooting, communication, and interpersonal skills; user-oriented attitude
+ Self-motivated, responsible, able to handle pressure
+ Occasional overtime required
**What's In It For You**
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
+ Medical, Dental Insurance
+ Life Insurance
+ Double Pay
+ Discretionary Performance Bonus
+ Flexible Work Arrangement
+ Paid Time Off
+ Special/Extra Leave
+ 5-Day Work Week
+ Free Shuttle Bus
+ Growth Opportunities
+ And more!
**About Arrow**
**Arrow Electronics, Inc. (NYSE: ARW** ), an award-winning Fortune 154 and one of Fortune Magazine's Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of USD $30.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio, that spans the entire technology landscape, helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at .
Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at .
**Location:**
HK-Hong Kong (HKSTP Green 18)
**Time Type:**
Full time
**Job Category:**
Information Technology
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.
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2
Job Description
Description
Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon Global IT Support! We're looking for people who strive to "Work Hard. Have Fun. Make History."
Amazon, is seeking bright, adaptable, and hardworking applicants to work at our Corporate Office. IT Support Engineers work with Amazon teams to provide and support the IT equipment and services they need. We treat Amazon employees as our customers and provide timely, accurate, and professional support. A successful IT Support Engineer I excel in a fast-paced, team environment and possesses excellent communication skills. They have a high degree of technical aptitude over a large scope of IT software, hardware, and networking disciplines.
Regular activities include:
Windows/Mac/Linux OS deployment
Providing on-site tech support
LAN troubleshooting and support
Troubleshooting AV systems, particularly large or complex integrated systems
Collaborating IT Program to improve customer satisfaction
Key job responsibilities
KEY RESPONSIBILITIES
Provide contact-based in-person desktop support for Amazon employees in the Hong Kong office.
Manage various routine processes such as new hire onboards, computer life cycle management, asset management, computer imaging, hardware warranty support and hardware recycling.
Work with other internal IT technical service owners to uphold system SLAs with a rotating On-call schedule for production support issues.
Participate in the development, implementation and administration of processes and procedures to ensure the reliability, recoverability, and optimum performance of user hardware and local services.
Research, procure, vet and deploy new hardware and software solutions.
Direct internal and external service provider engagements, as needed, in the processing of support requests for effective and timely resolution of issues.
Basic Qualifications
- 3+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 3+ years of troubleshooting in a multi-user high availability environment experience
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- 2+ years of IT client, server, and network service delivery experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of supporting and maintaining a corporate network environment experience
- Bachelor's degree
Preferred Qualifications
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience supporting video conference and teleconference equipment
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon Global IT Support! We're looking for people who strive to "Work Hard. Have Fun. Make History."
Amazon, is seeking bright, adaptable, and hardworking applicants to work at our Corporate Office. IT Support Engineers work with Amazon teams to provide and support the IT equipment and services they need. We treat Amazon employees as our customers and provide timely, accurate, and professional support. A successful IT Support Engineer I excel in a fast-paced, team environment and possesses excellent communication skills. They have a high degree of technical aptitude over a large scope of IT software, hardware, and networking disciplines.
Regular activities include:
Windows/Mac/Linux OS deployment
Providing on-site tech support
LAN troubleshooting and support
Troubleshooting AV systems, particularly large or complex integrated systems
Collaborating IT Program to improve customer satisfaction
Key job responsibilities
KEY RESPONSIBILITIES
Provide contact-based in-person desktop support for Amazon employees in the Hong Kong office.
Manage various routine processes such as new hire onboards, computer life cycle management, asset management, computer imaging, hardware warranty support and hardware recycling.
Work with other internal IT technical service owners to uphold system SLAs with a rotating On-call schedule for production support issues.
Participate in the development, implementation and administration of processes and procedures to ensure the reliability, recoverability, and optimum performance of user hardware and local services.
Research, procure, vet and deploy new hardware and software solutions.
Direct internal and external service provider engagements, as needed, in the processing of support requests for effective and timely resolution of issues.
Basic Qualifications
- 3+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 3+ years of troubleshooting in a multi-user high availability environment experience
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- 2+ years of IT client, server, and network service delivery experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of supporting and maintaining a corporate network environment experience
- Bachelor's degree
Preferred Qualifications
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience supporting video conference and teleconference equipment
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Is this job a match or a miss?
Apply Now
3
Job Description
**Overview**
As a Microsoft Data Center Technician (DCT) Manager, you will lead a team of technicians, providing guidance on performing hardware deployments, diagnostics on equipment, and hardware decommissions. You will support technician performance, prioritizing technician tasks while monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). This opportunity will allow you to model leadership principles, provide training to technicians, and accelerate your career growth in the process.
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 data centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Responsibilities**
+ Delivering success through empowerment and accountability by modeling, coaching, and caring while promoting a positive and effective team culture.
+ Accountable for overall data center service compliance and quality.
+ Provide guidance on and holds team accountable for compliance with Data Center Services (DCS) business unit and service-level policies, procedures, deadlines, and service-change policies.
+ Ensures technicians are trained on procedures for installation, deployment, replacement, and post-execution quality check processes.
+ Verify post-execution quality checks have been performed appropriately by technicians and takes corrective action as needed.
+ Escalate issues through appropriate channels and follow up on issue resolution, sharing knowledge related to issue resolution with appropriate teams.
+ Review process changes to evaluate impact on service execution and share relevant information about change with stakeholders across functions and disciplines.
+ Lead team and triage meetings, prioritizing work across your team, and rebalance priorities to respond to changes.
+ Complete required safety training, conduct daily safety briefings, and participate in on-site safety committees.
+ Ensure technicians and vendor resources comply with all safety procedures (e.g., Personal Protective Equipment (PPE) usage, equipment use, lifting, electrical hazards, ladder/rolling stair use).
+ Promote a culture of safety and empower technicians to take action, speak up, and report safety concerns and/or incidents.
+ Has pride and a sense of accountability for the service quality, completeness, and resulting customer experience, displaying accountability and ownership of the data center facilities.
+ Embody our culture and values .
**Qualifications**
**Required Qualifications**
+ High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 3+ years' experience supporting IT equipment or related technology or related experience working with technical teams.
+ 1+ year(s) experience directing, supervising, or managing others.
+ Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.
**Background Check Requirements:**
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
+ Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
While not required, we also look for the following **_Preferred Qualifications:_**
+ Associate degree in Computer Science or related field and/or equivalent work experience.
+ 4+ years' experience supporting IT equipment or related technology.
+ 3+ years' experience working in a production, mission-critical 24x7x365 data center environment.
+ Applicable certifications: Information Technology Infrastructure Library (ITIL) Foundation, ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data Center Professional (CDCP), Microsoft Certified Professional (MCP), Six Sigma Green Belt).
+ 2+ years' experience leading diverse, technical, or IT workforce of up to ten employees.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (
As a Microsoft Data Center Technician (DCT) Manager, you will lead a team of technicians, providing guidance on performing hardware deployments, diagnostics on equipment, and hardware decommissions. You will support technician performance, prioritizing technician tasks while monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). This opportunity will allow you to model leadership principles, provide training to technicians, and accelerate your career growth in the process.
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 data centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Responsibilities**
+ Delivering success through empowerment and accountability by modeling, coaching, and caring while promoting a positive and effective team culture.
+ Accountable for overall data center service compliance and quality.
+ Provide guidance on and holds team accountable for compliance with Data Center Services (DCS) business unit and service-level policies, procedures, deadlines, and service-change policies.
+ Ensures technicians are trained on procedures for installation, deployment, replacement, and post-execution quality check processes.
+ Verify post-execution quality checks have been performed appropriately by technicians and takes corrective action as needed.
+ Escalate issues through appropriate channels and follow up on issue resolution, sharing knowledge related to issue resolution with appropriate teams.
+ Review process changes to evaluate impact on service execution and share relevant information about change with stakeholders across functions and disciplines.
+ Lead team and triage meetings, prioritizing work across your team, and rebalance priorities to respond to changes.
+ Complete required safety training, conduct daily safety briefings, and participate in on-site safety committees.
+ Ensure technicians and vendor resources comply with all safety procedures (e.g., Personal Protective Equipment (PPE) usage, equipment use, lifting, electrical hazards, ladder/rolling stair use).
+ Promote a culture of safety and empower technicians to take action, speak up, and report safety concerns and/or incidents.
+ Has pride and a sense of accountability for the service quality, completeness, and resulting customer experience, displaying accountability and ownership of the data center facilities.
+ Embody our culture and values .
**Qualifications**
**Required Qualifications**
+ High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 3+ years' experience supporting IT equipment or related technology or related experience working with technical teams.
+ 1+ year(s) experience directing, supervising, or managing others.
+ Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.
**Background Check Requirements:**
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
+ Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
While not required, we also look for the following **_Preferred Qualifications:_**
+ Associate degree in Computer Science or related field and/or equivalent work experience.
+ 4+ years' experience supporting IT equipment or related technology.
+ 3+ years' experience working in a production, mission-critical 24x7x365 data center environment.
+ Applicable certifications: Information Technology Infrastructure Library (ITIL) Foundation, ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data Center Professional (CDCP), Microsoft Certified Professional (MCP), Six Sigma Green Belt).
+ 2+ years' experience leading diverse, technical, or IT workforce of up to ten employees.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (
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