30 Community & Social Care jobs in Hong Kong

Join to apply for the Chubb Life HK: Case Manager (HNW CS) role at Chubb Life

6 days ago Be among the first 25 applicants

Join to apply for the Chubb Life HK: Case Manager (HNW CS) role at Chubb Life

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JOB DESCRIPTION

This position is the core support of serving high net worth (HNW) clients and/or intermediary from all distribution channel and to provide one-stop service (including enquiry and processing of transactions) to HNW clients and/or intermediary through oral and written communication in the kind of service which is prompt, friendly, courteous, accurate and helpful. This position will also provide back-up support to the hotline and walk-in team of CS Center when necessary to handle complaints / feedback at first priority, including potential complaint cases.

Summary

JOB DESCRIPTION

This position is the core support of serving high net worth (HNW) clients and/or intermediary from all distribution channel and to provide one-stop service (including enquiry and processing of transactions) to HNW clients and/or intermediary through oral and written communication in the kind of service which is prompt, friendly, courteous, accurate and helpful. This position will also provide back-up support to the hotline and walk-in team of CS Center when necessary to handle complaints / feedback at first priority, including potential complaint cases.

Key Responsibilities

• To provide one-stop service from enquiry to processing to HNW clients and/or intermediary from all distribution channels, including walk-in, hotline and email, etc.
• To guide and coach the CSE to resolve complicated case and share with them their experience and knowledge in order to lead CSE to resolve problems in a clear, accurate, and timely manner
• To demonstrate good service practice to CSE.
• To assist in building up and refine the framework on the HNW support, including but not limited to servicing and administration procedures and workflow.
• Follow up task to ensure enquiries / requests are suitably processed to achieve their satisfaction.
• To work closely with the immediate supervisor / manager and also distributors to ensure service delivery
• To review and update procedure manuals in accordance to the change of business requirements and regulatory compliance
• To prepare regular reports for management reporting
• To support the company projects / initiatives being assigned from time to time
  
  

• Minimum of 5 years of solid work experience preferably in one or more discipline in life administration on customer service, underwriting or policy administration.
• With exposure to high net worth / wealth management business is an advantage
• Fluent in both oral and written English and Chinese. Mandarin is required.
• Good communication and negotiation skills, with thorough understanding of company products and an ability to explain complex information in customer terms.
• University graduate preferred
• Require to pass/already passed IIQE, obtain agent license and fulfil CPD program for providing insurance advice to customers.
• Good service attitude and willing and able to work under pressure

• Seniority level Not Applicable

• Employment type Full-time

• Job function Other
• Industries Insurance

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Kwun Tong District, Hong Kong SAR 1 month ago

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Join to apply for the Community Associate role at Regus

1 day ago Be among the first 25 applicants

Join to apply for the Community Associate role at Regus

At Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier. Join us in one of our Regus centre teams. Bring more freedom to more people and businesses. And you’ll be able to work better, faster and happier too.

The opportunity

As a Community Associate, you’ll work closely with new and existing customers, solving problems for them and making sure they have everything they need.

A typical day at Regus

You arrive 15 minutes before your centre opens to make sure everything is ready and check there’s nothing the cleaners have missed.

Customers start coming in thick and fast. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room… and can you help her set up the projector and take an order for drinks?

The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. And that’s lunch.

Early afternoon, you sit down with the Community Manager to discuss the organisation of next week’s networking event. You plan and write the invites to customers, then create, print and put up posters on the noticeboards around the centre.

The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. Once the last person has left the building and everything’s nice and tidy, it’s time to head home.

About You

We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:

• A good communicator, with the ability to build strong professional relationships and empathise with people’s needs
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic and able to adapt to fast-changing situations
• Confident using MS Office and other basic IT packages
  
  
  

• A bright and inspiring work environment
• Training and development opportunities

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Facilities Services

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Hong Kong SAR HK$15,000.00-HK$5,000.00 3 days ago

Hong Kong, Hong Kong SAR HK 220,000.00-HK 260,000.00 1 day ago

Hong Kong SAR HK 30,000.00-HK 34,999.00 1 week ago

Hong Kong SAR HK 16,000.00-HK 17,999.00 1 week ago

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Join to apply for the Deputy Executive Manager, Charities (Foster Care) role at The Hong Kong Jockey Club .

Job Summary

The job holder is responsible for supporting various departments in managing key projects. This includes strategic planning, overseeing project execution, managing governance, monitoring budgets, and fostering stakeholder collaboration to ensure successful project delivery.

Key Responsibilities

• Support leadership in planning and designing project roadmaps; review processes for improvements.
• Oversee project planning by evaluating resources, risks, and timelines; ensure quality deliverables.
• Lead implementation planning and develop standard operating procedures.
• Manage project governance, budgets, and progress reports.
• Ensure policy compliance and explore collaboration opportunities.
• Engage stakeholders and support team development for better project outcomes.

About You

• Bachelor's degree in Business Management or related field.
• 8-10 years of relevant experience in business process improvement or operations management.
• Experience in event management, delivery, and communications, preferably in international/regional organizations.
• Project management experience (at least 5 years in a managerial role).
• Extensive stakeholder engagement experience.

Terms of Employment

The appointment level will depend on qualifications and experience.

How to Apply

Send your resume with expected salary and job reference by clicking the Apply button. We are an equal opportunity employer. Personal data will be handled in accordance with the Personal Data (Privacy) Ordinance.

Join to apply for the Community Engineer (multiple roles and seniority levels) role at Canonical

3 days ago Be among the first 25 applicants

Join to apply for the Community Engineer (multiple roles and seniority levels) role at Canonical

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Our ambition is to set a standard of excellence when it comes to serving the open source ecosystem. This is your chance to be a part of that as a Community Engineer at Canonical .

We are building community management at scale. We have multiple positions available, at different seniority levels.

All applications and candidates are handled through this single entry point.

The role of a Community Engineer

The Community team at Canonical enables community leaders and participants to get things done, co-ordinating with Canonical teams and ensuring that community processes are efficient and well run. We don't do the work of the community, but we facilitate that work to ensure that energetic and ambitious community members with their own vision of open source can benefit from the work Canonical does and bring their own flavor of Ubuntu into being, to meet the needs and express the interests of their community. You will play a key role in designing, executing, and scaling initiatives that foster a thriving community.

This is an exciting opportunity for a technically proficient person who is passionate about open source software, Linux, and sustainable community building.

In this role, you will support community initiatives with your technical skills and strong organizational skills. You work hand in hand with developers to smooth processes and integrate community plans with Canonical plans for maximum impact. You can encourage and facilitate the creation of new technical projects that enhance the community contribution experience, and you represent community interests to Canonical teams. You will lead complex, multi-disciplinary programs from conception through launch, working closely with Developer Relations engineers, technical authors, product managers, marketing teams, engineering teams, and external partners.

You will support and engage with volunteer developers in the Ubuntu community, addressing their concerns and helping them to create successful tools. You will help to ensure their success and the overall autonomy and sustainability of projects.

You will provide the content and technical support to ensure the community stays engaged and informed. This will include regular blog and social media posts about community initiatives, events, accomplishments, and collaborative efforts between Canonical and the Ubuntu community.

You will communicate effectively with developers and software engineers and represent not only the Ubuntu community but Canonical as a contributor to the wider Linux ecosystem. Our team attends conferences and expos, and talks about technical community projects and their development processes.

Location : These are fully remote roles, open to candidates across the globe.

What your day will look like

• Write high quality content to promote and support community initiatives
• Discuss ideas and collaborate on finding good solutions to community problems
• Work from home with global travel 2 to 4 weeks for internal and external events
• Potential opportunity to travel more if you wish
• Nurture community contributions to Ubuntu
• Engage with the Ubuntu community through Discourse, Matrix, social media, conferences, etc.
• Represent Ubuntu via speaking engagements at events and conferences
• Support the engagement by Canonical teams into the open source ecosystem
  
  

• You love technology and working with brilliant people
• You are curious, flexible, articulate, and accountable
• You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
• You have experience with developer tools and open source projects
• You have a clear public record of accomplishments (talks, blog posts, GitHub, X, etc.)
• You have interest and experience with some of the following: Ubuntu Linux - kernel or userspace, DevOps, software development, testing and QA, package management, container technology
• You can work autonomously and assume full ownership of objectives as needed
• You can be flexible with your time and enjoy working with new technology in a fast-paced environment
• You are experienced working with open source communities and understand the workflow of volunteer contributors
• You have experience in (technical) program management and have excellent organizational, communication and interpersonal skills
  
  

• Experience with community management
• Experience with Developer advocacy
• Experience as a software developer
• Examples of contributions to the Ubuntu Community
• Experience with contributing to open source projects
  
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Program
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Engineering and Information Technology
• Industries Software Development

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Get notified about new Engineer jobs in Hong Kong SAR .

Hong Kong, Hong Kong SAR SGD24,000.00-SGD60,000.00 1 month ago

Hong Kong SAR $4,800.00-$7,200.00 2 weeks ago

Hong Kong, Hong Kong SAR SGD72,000.00-SGD120,000.00 1 month ago

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Join to apply for the Director, HK Client Care Centre role at Standard Chartered

3 days ago Be among the first 25 applicants

Join to apply for the Director, HK Client Care Centre role at Standard Chartered

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Job Summary

We are seeking an accomplished leader to steer our affluent Contact centre in Hong Kong. This pivotal role combines strategic leadership with hands-on team management, ensuring exceptional service delivery for our high-value clientele while driving innovation and operational excellence. The successful candidate will be a visionary people leader with a proven ability to transform service capabilities and execute cross-functional initiatives.

Job Description

Job Summary

We are seeking an accomplished leader to steer our affluent Contact centre in Hong Kong. This pivotal role combines strategic leadership with hands-on team management, ensuring exceptional service delivery for our high-value clientele while driving innovation and operational excellence. The successful candidate will be a visionary people leader with a proven ability to transform service capabilities and execute cross-functional initiatives.

Responsibilities

Leadership & Team Excellence

• Guide and inspire a team of client service specialists to deliver outstanding results, setting clear performance benchmarks and development pathways.
• Build a culture of collaboration and continuous improvement, where team members are motivated to excel and grow professionally.
• Instil a client-centric mindset across the team, ensuring every interaction reflects our commitment to premium service standards.
  
  

• Design and implement service strategies tailored to the unique expectations of affluent clients, enhancing satisfaction and loyalty.
• Utilize data-driven insights to refine service approaches, address pain points, and capitalize on opportunities for enhancement.
• Oversee resource planning and workflow optimization to maintain seamless service delivery, even during high-demand periods.
  
  

• Lead high-impact projects, from digital upgrades to process redesign, ensuring they align with organizational objectives and elevate the client journey.
• Drive the integration of advanced tools and technologies, equipping the team with the skills to leverage these resources effectively.
• Act as a change agent, fostering adaptability and engagement as new systems and methodologies are introduced.
  
  

• Partner with senior leaders and key stakeholders to align contact centre operations with broader business priorities.
• Monitor and refine operational and financial performance, balancing efficiency with the highest standards of client care.
• Serve as the voice of the Premium Client Service Centre in leadership forums, advocating for client needs and service enhancements.
  
  

• Product Team
• Custody & Operation Team
• Client Contact Centre
• Client Experience (CEPG)
• Branche
  
  

• Education: Bachelor's degree in a relevant field or equivalent work experienc
• Licenses: Licenses RI registration is a plus (HKSI paper 1,7,8 required)
• Seasoned Leader: 10+ years in client service management, ideally within private banking, wealth management, or luxury sectors.
• People Developer: Demonstrated success in building high-performing teams through mentorship and empowerment.
• Project Driver: Experience leading complex initiatives, with a knack for translating strategy into actionable plans.
• Analytical Thinker: Comfortable interpreting data to inform decisions and measure impact.
• Communicator: Fluency in English and Cantonese, with the ability to influence at all levels.
  
  

• Manage Conduct
• Manage Risk
• Manage People
• Call Centre Management
• Customer Experience Management
• Service Quality Monitoring
• Project Management
  
  

Join to apply for the Senior Manager, Charities (Foster Care) role at The Hong Kong Jockey Club

6 days ago Be among the first 25 applicants

Join to apply for the Senior Manager, Charities (Foster Care) role at The Hong Kong Jockey Club

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Job Summary

The job holder supports project management for business projects by assisting in the planning, execution, monitoring, and evaluation of various strategic initiatives. Responsibilities include developing project plans, defining scope and objectives, coordinating resources, and managing timelines to ensure successful delivery. The job involves collaborating with stakeholders across the Club to facilitate communication, track progress, and address challenges as they arise. Additionally, the job holdder is responsible for preparing status reports, conducting risk assessments, and ensuring projects align with organizational goals and policies, ultimately driving the successful implementation of key initiatives.

Job Summary

The job holder supports project management for business projects by assisting in the planning, execution, monitoring, and evaluation of various strategic initiatives. Responsibilities include developing project plans, defining scope and objectives, coordinating resources, and managing timelines to ensure successful delivery. The job involves collaborating with stakeholders across the Club to facilitate communication, track progress, and address challenges as they arise. Additionally, the job holdder is responsible for preparing status reports, conducting risk assessments, and ensuring projects align with organizational goals and policies, ultimately driving the successful implementation of key initiatives.

The Job

• Ensure projects are completed within budget and timelines, monitor progress, and report according to PMO requirements, while adopting best practices and quality controls.
• Collaborate with project teams and stakeholders to provide regular updates, manage cross-functional relationships, and facilitate effective communication to ensure alignment and support.
• Manage relationships with internal and external stakeholders, ensuring compliance with relevant regulations and policies while protecting the integrity of the Club's operations.
• Develop and maintain detailed project documentation, including project charters, schedules, budgets, and risk management plans, to ensure transparency and accountability.
• Conduct regular project reviews and retrospectives to identify lessons learned, areas for improvement, and opportunities for innovation in project delivery.
• Utilize project management software and tools to streamline processes, improve tracking, and enhance reporting capabilities for stakeholders.
• Undertake additional assignments as directed by supervisors, demonstrating agility and a willingness to adapt to new tasks and challenges as they arise.
  
  
  

• A bachelor degree in business-related disciplines.
• At least 8 years of relevant management experience especially PMO.
• Proven experience in transforming business requirements into insights for designing system requirements, implementation plan, contingency and risk mitigation, and post implementation management.
• Experience in dealing/working with government, NGOs, education sector and professional bodies would be an added advantage.
  
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Health Care Provider
• Industries Non-profit Organizations

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Get notified about new Care Manager jobs in Happy Valley, Hong Kong SAR .

Wan Chai District, Hong Kong SAR 5 days ago

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Join to apply for the Assistant Human Resources Executive, Employee Services & Engagement role at HAECO

5 days ago Be among the first 25 applicants

Join to apply for the Assistant Human Resources Executive, Employee Services & Engagement role at HAECO

The HAECO Group is an independent global provider of high-quality MRO services. We offer a broad range of aviation products and services that enable our customers to operate their aircraft, engines and components safely and efficiently. Headquartered in Hong Kong since 1950, our global reach has extended as we have grown. We now have operations throughout the Asia-Pacific region, Americas and other parts of the world.

Based at Hong Kong International Airport (HKIA), HAECO Hong Kong offer a full range of services including airframe services, line services, component services, engine services, inventory technical management, cabin solutions, freighter conversions, technical training and AOG support.

Position Description

Support web/app-based communication systems and assist in different staff recognition campaigns

What You'll Do

• Assist in various staff engagement and communication activities and programs, including but not limited to providing on-site support
• Assist in the production of in-house promotional materials
• Assist in preparing articles and content for internal communications and promotion. Ensure the message can be delivered to the audience in a timely manner.
• Assist in the creation of compelling content and narratives related to staff engagement and communication to promote the employer brand
• Assist in regular management reports, statistical analysis and presentation materials, etc.
• Support or handle any other HR projects/initiatives as assigned
  
  

• Degree holder in Business Administration, Human Resources or related disciplines
• Minimum 1 to 2 years of experience gained in sizable organizations
• Proficient in MS Office, Illustrator and Photoshop.
• Customer-oriented, good communication and interpersonal skills
• Creative, self-motivating and well organized
• Flexible, multi-tasking, attention to details and able to work independently
• A team player with high initiative and sensitivity, customer focus
• Good command in both written and spoken English and Chinese.
• Knowledge in Putonghua would be an advantage
• Fresh graduates will also be welcomed.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Human Resources
• Industries Airlines and Aviation

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Sha Tin District, Hong Kong SAR 1 week ago

Tai Po District, Hong Kong SAR 1 week ago

Wan Chai District, Hong Kong SAR 1 month ago

Wan Chai District, Hong Kong SAR 2 weeks ago

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Competitive HourlyRate + Salary Packaging + Super

Permanent PartTime Roles

Meadow Springs,WA

Ourorganisation is nearly 100 years old and built on foundations ofcare and support, core values that still stand strong throughoutall our services today. To this end, we are proud of our heritage,the services we deliver and our people!

Ourcore values of Respect, Care and Honesty underpin who we are, ourbehaviours and how we operate, we call this The RAAFA Way! We havean amazing culture, led by our people who make a real impact to thelives of those we care for every single day.

We aimto create communities open to all. Our Seniors Living services areconnected and offer a continuum of care to people living across ourseven large, active and vibrant retirement living estates. Whetherit's one of our five warm and welcoming residential aged care homesor our in-home individualized care and services provider, RAAFAConnect, we are in the business of people looking afterpeople.

Help deliver exceptional care to our residents at ourMcNamara Lodge facility in Meadow Springs,Mandurah. As a Carer with RAAFA, you will develop meaningful relationships with ourresidents to ensure their needs, interests, routines andpreferences are respected and met. You will be responsible forproviding direct care as specified in the resident's care planand work closely and collaboratively with our senior clinicalstaff to ensure that care is delivered to the higheststandard!

Benefits toyou:

• Competitive Rates - RAAFAContinues to support our people with above award ratesacross our facilities!
• Salary packaging – as a non-profit organisation,you can salary package up to $18,549 !
• Penalty Rates - earn penalty rateson afternoon, night and weekend shifts!
• Freeonsiteparking – all siteshave free onsite parking with plentyavailability !
• Career & Development Paths– RAAFA offers various ongoingcareerdevelopmentopportunities!
• Employee Assistance Program - Access confidential counselling services for personal orwork related issues!
• Employee Referral Program -earn bonuses for recommending friends!
• Discounted Services - includinghealth insurance and gym membership!
• Corporate Zoo Membership -Visit Perth Zoo for free!
• Supportive culture - be welcomed into an organisation whoprovide a supportive, friendly and positive culturewithin all of our staffing groups !
  
  

This role as aCarer will see you:

• Beresponsible for providing direct care, support and assistanceto residents
• Encourage and promotethe activities program for residents
• Assistresidents to communicate to ensure that the rights, interestsand needs of resident’s are met
• Respond toresident’s requests for personal care and otherassistance
• Maintain residentrecords and information, utilising relevant systems and in linewith specified policies and procedures
• Maintain a clean,comfortable, and safe homelike environment for theresident
• Encourage and promotethe independence and freedom of choice of residents.
  
  

About theFacilities:

Join our team as a Carer at our McNamara Lodge . The beautifully refurbished 96-bed Residential CareCentre offers both permanent and respite care along withcomprehensive activity programs to ensure our residents keeptheir bodies and minds active day-to-day. Located in the theheart of the RAAFA retirement village in the southern suburbof Meadow Springs, Mandurah, our homely bedrooms have directaccess to landscaped gardens and pathways where you can takea stroll, relax, and enjoy the fresh air. With luscious plantfilled atriums located throughout the lodge, this is a trulystunning place to work!

Wewould love for you to join us and help make a difference to ourresidents' lives

Aboutyou:

• Posses s aCertificate III in Aged Care or hold a similarqualification
• Previousexperience working in Residential Aged Care
• Ability to workautonomously and with a multidisciplinary team
• Well-developedcommunication and interpersonal skills
• Abilityto relate to the elderly with empathy and understand theirneeds.
• Demonstrate flexibledecision making and advanced problem solvingskills.
• Excellent timemanagement and organisational skills to effectively plan andprioritise work tasks.
• Enjoybuilding positive relationships with residents, their familiesand staff.

What you need to do:

• Updateyour resume
• Beeligible to work in Australia
• SatisfactoryNational Police Certificate (on commencement of employment tobe within six months from date of issue) or willing to obtainone
• Be up todate with your COVID 19 and flu vaccinations
• Click“Apply to this Job”

Formore information, please call or email us on

RAAFAWA reserves the right to withdraw, shortlist and interviewapplicants prior to this date .

Join to apply for the Assistant Charities Manager (Foster Care) role at The Hong Kong Jockey Club .

2 days ago Be among the first 25 applicants.

Job Summary

The job holder is responsible for managing and implementing Business Projects initiatives. The position involves collaborating with internal and external stakeholders to define project objectives, deliverables, and timelines while ensuring budget compliance. Additionally, the job holder will monitor project progress, prepare status reports, and implement best practices, contributing to the successful delivery of key initiatives and supporting the Club's mission.

The Job

• Develop project management activities, including defining scope, managing schedules, and ensuring quality of deliverables.
• Coordinate campaigns and communication strategies to promote initiatives across various channels.
• Supervise in budget monitoring, vendor engagement, and program execution in collaboration with stakeholders.
• Implement project governance frameworks and prepare progress reports to ensure effective execution and compliance.
• Manage relationships with key stakeholders, coordinate activities, and facilitate effective communication to achieve project goals.
• Undertake other duties as assigned by Manager.

About You

• Bachelor's degree or equivalent in relevant disciplines.
• Project Management Professional (PMP) is a plus.
• Minimum of 6-8 years of working experience.
• Proven experience in business project management and communication.

Terms of Employment

The level of appointment will be commensurate with qualification and experience.

How To Apply

Please send your resume, complete with expected salary and job reference by clicking the Apply button.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

• Mid-Senior level

• Full-time

• Administrative

• Non-profit Organizations

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