4 Hospitality & Tourism jobs in Hong Kong

We like to lead from the front. So, we're looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You'll champion our 'one team' approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions
A little taste of your day-to-day:
Every day is different at IHG, but you'll mostly be:
- Leading the way - managing guest experiences, team performance and hotel operations
- Prioritising workload and ensuring your team deliver authentic, memorable experiences
- Developing your team's skills to drive results that positively impact on hotel performance
- Having authentic conversations with guests to resolve issues, queries or concerns
- Being first point of contact for any critical emergency situations
What We need from you:
? Minimum Diploma or equivalent, some college preferred
? 2 years' front desk/guest service leader experience
? Must be fluent in spoken and written English
? Other languages may be preferred
? Basic mathematics skills
? Excellent communication, problem solving, reasoning and motivational skills
? Long periods of standing in the front desk areas and occasional lifting of heavy items
? Working knowledge of hotel property management systems like Opera beneficial
? Willingness to work evenings and weekends
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Responsibilities
+ To act on behalf of management to monitor daily operations, tackle problems when they arise and to ensure the hotel is functioning smoothly at all times
+ To be accountable for handling guests' complaints, comments and suggestions tactfully
+ To have knowledge of operations in each and every department and coordinate operations among them
+ To conduct daily hotel inspections to ensure everything is in proper order and all staff is performing their duties in compliance with the hotel policies and procedures
+ To be accountable for extending our hotel courtesy to all guests, particularly VIPs and ensure they receive proper attention at all times
+ To be acquainted with daily house functions, room occupancy and other relevant information for better handling of guest flow
+ To be responsible for assisting the check-in and escorting VIP guests to the hotel rooms
+ To be responsible for see off the VIP guests upon checking out
+ To conduct room inspections and pay special attention to those rooms allocated for VIPs and Special Attention Guests to ensure the hotel standards being maintained at all times
+ To report to management regarding incidents happening in the hotel by recording the details, including actions taken and results in the Duty Manager's Log Book
+ To be accountable for coping with all emergencies, and referring them to Senior Management for immediate action if necessary
+ To carry out any other tasks as assigned by the Supervisor
+ To authorize rebate and paid out when necessary
+ To show rooms, food and beverage outlets and other hotel facilities to potential clients upon request
Requirements
+ Diploma holder or above in Hospitality Management or related disciplines
+ Minimum 5 years' relevant work experience with 3 years at supervisory level
+ Outgoing personality with strong interpersonal and decision-making skills
+ Excellent command of both spoken and written English, Cantonese and Mandarin
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You'll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG.
Over recent years, we've transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That's why here at IHG, we give our colleagues flexibility and balance - working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that's why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Join to apply for the Assistant Business Matching Manager (Kuala Lumpur Office) role at Hong Kong Trade Development Council .

5 days ago Be among the first 25 applicants.

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(Ref. No.: 3/03/ABMM/KLO/HKTDC)

The Hong Kong Trade Development Council (HKTDC) is Hong Kong’s statutory body for promoting Hong Kong’s trade with the world. Its Kuala Lumpur office is inviting applications for the following position:

Job Responsibilities

• Manage databank and trade enquiries
• Liaise with government, media, and external parties
• Form and lead business missions
• Recruit exhibitors and speakers
• Supervise tele-marketing team
• Handle Hong Kong – Malaysia Business Association matters
• Manage online and offline promotion activities

Job Requirements

• Must be a Degree holder with minimum 5 years of working experience
• Good English and Chinese writing skills
• Pleasant personality with effective people management skills
• Proficient in Microsoft Office
• Willingness to travel

Remuneration and Benefits

Salary will be commensurate with qualifications and experience. A competitive remuneration and benefits package will be offered to the right candidate.

Application Procedure

If you want to join our team, please complete the application form on our website. Those who do not hear from us within EIGHT WEEKS after the closing date may assume their applications were unsuccessful.

To learn more about HKTDC, please visit our website at

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: International Trade and Development

Referrals increase your chances of interviewing at Hong Kong Trade Development Council by 2x.

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