176 Hospitality & Tourism jobs in Hong Kong

Guest Service Supervisor

Sheraton Hotels & Resorts

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Job Description

Overview

Guest Service Supervisor role at Sheraton Hotels & Resorts. This position is located at Sheraton Hong Kong Hotel & Towers, 20 Nathan Road, Hong Kong, Hong Kong, China.

Job Number: | Job Category: Rooms & Guest Services Operations | Schedule: Full Time | Location: Sheraton Hong Kong Hotel & Towers

Responsibilities
  • Assist staff with expediting problem payments (e.g., problems processing credit card).
  • Follow up with guests regarding satisfaction with guest-related issues.
  • Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
  • Process all payment types such as room charges, cash, checks, debit, or credit; set up accurate accounts for each guest at check-in (e.g., sharewiths, separate room/tax/incidentals, comps).
  • Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
  • Block rooms in the computer and identify designated requirements and requests.
  • Contact appropriate individuals or departments (e.g., Bellperson, Housekeeping) to resolve guest calls, requests, or problems.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Review shift logs/daily memo books and document pertinent information in logbooks.
  • Count bank at the beginning and end of shift; balance and drop receipts according to Accounting specifications.
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
  • Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
  • Anticipate and address guests’ service needs; speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others; ensure adherence to quality expectations and standards.
  • Stand, sit, or walk for an extended period of time; move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
  • Perform other reasonable job duties as requested.
Qualifications
  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: At least 1 year of related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None
Equal Opportunity

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Guest Relations & Event Manager

Leadingnation

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Job Description

Overview

Join us at a unique project inspired by Sophia Loren, the iconic Hollywood actress known for her love of food. Located within one of the most iconic heritage buildings in Hong Kong, our establishment features three distinct restaurant and bar concepts in Wan Chai. We are dedicated to creating memorable dining experiences that celebrate culinary artistry and cultural heritage.

We are looking for talented individuals to join our team and help us deliver exceptional dining experiences. If you are passionate about the culinary arts and eager to contribute to a vibrant and innovative environment, we invite you to explore the following positions:

Job Duties and Responsibilities
  • Align with company objectives to achieve and exceed yearly event sales targets.
  • Meet with clients to gather information about their event objectives, budget, and preferences.
  • Liaise with in-house departments and team members throughout all phases of the event.
  • Collaborate closely with the Marketing Team and Outlet Manager to provide advice on site inspections and key opportunities to maximize sales revenue.
Requirements
  • Minimum of 3 years of experience in a free-standing catering group, with at least 2 years in a similar capacity.
  • Detail-oriented, organized, and able to thrive in a fast-paced environment.
  • Excellent guest service skills, professional presentation, and strong interpersonal abilities.
  • Excellent verbal communication skills in both English and Cantonese, with proficiency in Mandarin preferred.
Compensation & Benefits
  • Starting salary 25K – 28K + commission
  • 8 rest days of a month
  • Annual leave 12 days
  • Statutory Holiday
  • Cooperate medical scheme
  • Paid Birthday leave
  • Paid Marriage leave
  • 20% dine in discount
  • Discretionary yearly bonus

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Concierge

JLL

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Join to apply for the Concierge role at JLL

1 day ago Be among the first 25 applicants

Join to apply for the Concierge role at JLL

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The Concierge serves as the first point of contact for visitors and provides professional, welcoming service at facility reception areas. This role manages visitor flow, handles inquiries, coordinates meeting spaces, and supports general administrative functions while maintaining a positive impression of the venue.

Qualifications

Education and Experience

  • Diploma/Higher Diploma in any discipline
  • At least 2 years of relevant experience in customer service environment
  • Preferably from property management, facilities management, hotel, or customer service industries

Skills and Knowledge

  • Good command of written and spoken English and Chinese (including Cantonese and Putonghua)
  • Excellent customer service and communication skills
  • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and Chinese word processing
  • Personal Attributes
  • Cheerful and welcoming demeanor
  • Proactive approach to service
  • Well-organized with attention to detail
  • Ability to work independently
  • Pleasant personality with strong people skills

Key Responsibilities

  • Duty roster ( 08:00-17:00, 10:00-19:00, 13:00-22:00, total 3 shift)
  • Greet and guide visitors in a warm and professional manner
  • Coordinate with stakeholders including Authority employees and tenants
  • Maintain a presentable, tidy, and organized reception area
  • Handle visitor registration, requests, inquiries, and complaints
  • Provide information about the venue and available services
  • Answer and direct incoming calls in a polite and efficient manner
  • Respond to visitor inquiries professionally and accurately
  • Relay messages to appropriate staff members
  • Maintain clear communication with facility departments
  • Administer meeting and conference room bookings
  • Coordinate with courier companies for outbound mail and parcels
  • Process carpark redemption for visitors
  • Provide general administrative support as needed
  • Ensure compliance with management regulations and requirements
  • Report any security concerns or unusual activities
  • Maintain visitor logs and access records as required
  • Assist with registration for events and meetings
  • Direct attendees to appropriate venues
  • Support event logistics as needed
  • Coordinate with event teams during special functions

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Other

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Kowloon City District, Hong Kong SAR 2 months ago

The Langham INTERN Programme 2025 - The Langham, Hong Kong

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Business Concierge Officer (1-year contract) CUSTOMER SERVICES OFFICER (Ref. CKCII-CSO) Community Associate (Customer Service, Events and Sales)

Hong Kong SAR HK 16,000.00-HK 17,999.00 2 weeks ago

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Senior Director, Food and Beverage Excellence, APAC & Global

Rosewood Hotel Group

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Senior Director, Food and Beverage Excellence, APAC & Global

Join to apply for the Senior Director, Food and Beverage Excellence, APAC & Global role at Rosewood Hotel Group

Senior Director, Food and Beverage Excellence, APAC & Global

Join to apply for the Senior Director, Food and Beverage Excellence, APAC & Global role at Rosewood Hotel Group

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

The global Food and Beverage team is dedicated to crafting extraordinary culinary experiences that reflect a true Sense of Place and a deep commitment to sustainable sourcing. This role leads the APAC region and reports directly to the COO with oversight of the Americas and EMEAC regions. You’ll collaborate closely with our corporate Experience Design team and property-level leaders, including Managing Directors, Directors of Culinary, and Directors of Food and Beverage.

YOUR ROLE

With a primary focus as the regional Food and Beverage leader for APAC, you will oversee all F&B operations to drive revenue, elevate service standards, and bring innovative concepts to life. You’ll be a key strategic partner, shaping the future of our culinary experiences while ensuring alignment with our brand’s vision. From concept development to pre-opening support, your leadership will be instrumental in delivering exceptional guest experiences and operational excellence across the region. In the capacity of Global Food and Beverage leader, you will provide the other regions with expertise and support to ensure a globally cohesive and consistent vision for our Food and Beverage offering.

HOW YOU’LL MAKE THE PLACE

  • Champion our sustainable sourcing philosophy through the “Partners in Provenance” program, supporting local farmers and indigenous agriculture.
  • Lead the development and execution of innovative, high-performing F&B concepts in collaboration with the Experience Design team in APAC.
  • Provide strategic and hands-on support to F&B and Culinary Directors across the region, ensuring brand alignment and operational excellence.
  • Guide pre-opening efforts, including OS&E selection, team development, and execution of brand standards.
  • Collaborate on renovation and capital improvement projects to enhance product offerings and maximize ROI.
  • Develop and implement comprehensive training programs to elevate service delivery and empower local teams.
  • Monitor and manage F&B budgets in partnership with the VP, Operations, APAC and COO ensuring commercial goals are met.
  • Stay ahead of global F&B trends to continuously evolve and enhance our offerings.
  • Drive performance and ensure brand consistency across the Americas and EMEAC regions, providing strategic oversight and support to the Directors of Food and Beverage Excellence through a dotted-line reporting structure.

COULD THIS BE YOU?

  • You are internationally experienced, culturally fluent, and passionate about creating lifestyle-driven culinary experiences that resonate with diverse audiences.
  • You bring a strong track record in leading luxury or lifestyle restaurant operations, with a sharp business acumen and a flair for innovation.
  • You’re a tastemaker with a keen eye for detail, able to translate visionary concepts into operational reality while upholding the highest standards.
  • You lead with integrity and inspire others through hands-on coaching, building capable, diverse teams that thrive on collaboration and shared success.
  • You’re adaptable and forward-thinking, always seeking new ideas and proactively driving change to stay ahead of market trends.
  • You communicate with clarity and influence, building trusted relationships with stakeholders, owners, and cross-functional teams.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard - and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them - and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.

Seniority level
  • Seniority level Director
Employment type
  • Employment type Full-time
Job function
  • Job function Management and Manufacturing
  • Industries Hospitality

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Islands District, Hong Kong SAR 1 week ago

Director of Food & Beverage - Hyatt Regency Hong Kong, Tsim Sha Tsui Director of Food & Beverage - Hyatt Regency Hong Kong, Tsim Sha Tsui Director of Residences and Heart of House Operations

Shenzhen, Guangdong, China CN¥55,000.00-CN¥60,000.00 1 year ago

Director, Content Operations (Bangkok-based, relocation provided) Director, Content Operations (Bangkok-based, relocation provided)

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Assistant Reservations Supervisor 助理訂房部督導

Sino Hotels

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Job Description

2 days ago Be among the first 25 applicants

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Positioned in an enviable harbourside location, Royal Pacific Hotel enjoys easy access to Hong Kong’s business and retail hubs. With views of Victoria Harbour, the hotel delivers convenience, comfort and connectivity to the best places to visit in Hong Kong. In addition to the Hotel’s perfect location being right on Canton Road, the fashionable address, the hotel is atop the China Ferry Terminal while the High Speed Rail, MTR station, Western Kowloon District and the iconic Star Ferry, which brings you to Hong Kong Convention and Exhibition Centre in 18 minutes, are within walking distance.

For more information, please visit us at:

  • Responsible for handling customer’s daily reservations
  • Processes all reservation inquiries, bookings and customer services requests

Requirements

  • Diploma in Hospitality/Hotel Studies
  • 3 year related working experience
  • Front Desk training or travel industry experience is preferred
  • Polite and customer-oriented
  • Good command of both spoken and written English, Chinese and Mandarin
  • Less experience will be considered as Senior Reservations Officer

Competitive remuneration package and career advancement opportunities will be offered to the right candidates. Interested parties should apply with full resume, expected salary and contact details to: Human Resources Office, 8/F, The Royal Pacific Hotel & Towers, China Hong Kong City, Canton Road, Kowloon, Hong Kong or Whatsapp to or via email: (email redacted, apply via Company website).

Please read our Personal Information Collection Statement at before submitting your application. Equal opportunities are extended to all candidates and the information provided will be treated in strict confidence and used for recruitment purposes only.”

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function General Business
  • Industries Hospitality

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Get notified about new Reservations Supervisor jobs in Hong Kong SAR .

Hong Kong SAR HK$17,500.00-HK$19,500.00 4 days ago

Assistant Reservations Manager (Novotel Citygate Hong Kong & The Silveri Hong Kong - MGallery) Reservations Agent / Senior Reservations Agent

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Trainee – Food & Beverage/ Housekeeping/ Front Office/ Concierge (6 months)

Hyatt Centric Victoria Harbour Hong Kong

Posted 3 days ago

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Job Description

Overview

Join to apply for the Trainee – Food & Beverage/ Housekeeping/ Front Office/ Concierge (6 months) role at Hyatt Centric Victoria Harbour Hong Kong.

Hyatt Centric Victoria Harbour Hong Kong offers hands-on training in a leading lifestyle hotel setting, designed to ignite your passion for hospitality and provide meaningful industry exposure.

Internship Details

Training period: 5-6 Months (Starting from Feb 2026)

Areas Covered
  • Front Office
  • Housekeeping
  • Concierge
  • Victoria Harbour Lounge
  • Food & Beverage
  • Culinary
  • Human Resources
Qualifications
  • Studying in High Diploma/ Associate Degree or above in Hospitality Management or related discipline (Overseas students are welcome!)
  • Good command of spoken and written English
  • Chinese (Mandarin) speaking will be a plus but not a must
  • Self-motivated, detail-oriented with strong interpersonal and communications skills
  • Hard-working and willing to take ownership and initiative
Why Join Us?
  • Immerse yourself in a culturally connected environment at Hong Kong’s dynamic harbourfront
  • Develop your skills with a globally recognized lifestyle hotel brand that celebrates local discoveries
  • Work alongside energetic, like-minded professionals who inspire curiosity and creativity
  • Build a strong foundation for a thriving career in hospitality
Notes

Personal data collected will be held in strict confidence and used for recruitment purposes only. Applicants not hearing from us within 6 weeks may consider their application unsuccessful.

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Wellness Attendant 服務員 (清潔工作)

Shangri-La Group

Posted 3 days ago

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Job Description

3 days ago Be among the first 25 applicants

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Shangri-La Group - Hong Kong Region

Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including Kowloon Shangri-La, Island Shangri-La, Kerry Hotel Hong Kong, JEN Hong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs.

Shangri-La Group - Hong Kong Region

Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including Kowloon Shangri-La, Island Shangri-La, Kerry Hotel Hong Kong, JEN Hong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs.

As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group.

We are looking for a Wellness Attendant 服務員 (清潔工作) based at Island Shangri-La, Hong Kong!

As a Wellness Attendant 服務員 (清潔工作), we rely on you to:

  • Be responsible for maintaining the cleanliness of Wellness Centre
  • Maintain par stock on all supplies and parts
  • 保持健身中心整體清潔及衛生
  • 更換及補給健身中心的用品

We Are Looking For Someone Who Has

  • Minimum 1 year of relevant experience in the Hotel Industry
  • Self-motivated and able to work independently
  • Good customer service skills
  • Good command of spoken English, Cantonese and Putonghua
  • 具備1年或以上相關經驗
  • 自律並能獨立工作
  • 良好客戶服務技巧
  • 良好英文、廣東話、普通話

All information provided by applicants will be treated in strict confidence and used only for recruitment purpose.

⼀切個⼈資料均作保密處理, 僅供招聘⽤途。

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Management and Customer Service
  • Industries Hospitality, Travel Arrangements, and Food and Beverage Services

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Hong Kong SAR HK$17,000.00-HK$8,300.00 2 weeks ago

Hong Kong SAR HK 19,000.00-HK 19,999.00 2 weeks ago

Hong Kong SAR HK 16,500.00-HK 17,500.00 2 days ago

Tsim Sha Tsui, Hong Kong SAR 5 months ago

Wan Chai District, Hong Kong SAR 5 months ago

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CRM & Data Analytics Manager - Hotel Loyalty Program

Sun Hung Kai Properties Limited

Posted 5 days ago

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Job Description

CRM & Data Analytics Manager - Hotel Loyalty Program

  • Bachelor’s degree in Data Science, Business, Marketing or related disciplines
  • Minimum 10 years’ experience in CRM, data analytics, or a similar role, preferably within the hospitality or retail industry
  • Proficiency in CRM tools, Tableau and other data analytics platforms
  • Strong analytical skills with the ability to translate complex data into actionable insights
  • Excellent communication and interpersonal skills, with the ability to collaborate across teams and business units
  • Proven track record of driving customer engagement and loyalty through data-driven strategies
  • Ability to multi-task and work under pressure
Responsibilities
  • Develop and implement CRM strategies to maximize customer lifetime value and loyalty program
  • Analyze customer data to generate actionable insights, identify trends and opportunities for management, and generate member list for personalized marketing campaigns
  • Monitor and report on key performance metrics (e.g. active member base, member spending and its share of hotel revenue, point redemption rate, etc.) to management
  • Oversee and monitor integration, optimization and maintenance of CRM system and other related platforms to ensure efficient and seamless data management
  • Collaborate with internal stakeholders and provide support when needed
  • Manage budget and expenses for the team
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Business Development, Analyst, and Marketing

Wan Chai District, Hong Kong SAR

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Housekeeping Floor Host - Weekday/Weekend Part Time

The Walt Disney Company Nordic & Baltic

Posted 5 days ago

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Job Description

Overview

Join to apply for the Housekeeping Floor Host - Weekday/Weekend Part Time role at The Walt Disney Company Nordic & Baltic

The hotel operations cast members ensure guests have a memorable stay at world-class resorts by providing an expedient check-in process, clean and well-maintained guest rooms, or assistance with transporting luggage.

Responsibilities
  • Overall cleaning of guest rooms, including stripping and making beds, vacuuming and dusting and replenishing items such as linens, amenities and various supplies
  • Interact with guests daily, responding in a timely manner to their requests, assisting with directions and sharing information
Basic Qualifications
  • Roster will be scheduled according to operation needs, and based on Part Time type:
    • Weekday part time: available to report duties on Mondays to Fridays.
    • Weekend part time: available to report duties on Saturdays, Sundays & Public Holidays.
  • Must be at least 18 years of age.
  • Proficiency in either English, Cantonese, or Mandarin.
  • Willing to work at various locations within the resort, including outdoor areas.
  • Comfortable with standing for long periods and lifting heavy items when needed.
  • Good guest service mindset, independent and a team player with good communication skills.
  • Able to work in a fast-paced environment and multitasking.
  • Able to clean up hotel rooms independently.
Preferred Qualifications
  • Previous housekeeping experience
  • Qualification with relevant housekeeping training course will be an advantage
Additional Information Schedule Availability

Our Theme Park and Resort Hotels operate 365 days a year. Candidates will need to work shifts according to a roster that is determined by the Company. Actual work schedule and number of work days per week depend on workload demand.

Submitting Your Application

After clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application in ENGLISH by clicking “Next” on each page, then “Submit” on the final page.

Seniority level
  • Entry level
Employment type
  • Part-time
Job function
  • Design, Art/Creative, and Information Technology
  • Industries
  • Entertainment Providers

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Customer Officer (Travel, Concierge and Lifestyle services)

HKT

Posted 8 days ago

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Job Description

Customer Officer (Travel, Concierge and Lifestyle services) Customer Officer (Travel, Concierge and Lifestyle services)

4 days ago Be among the first 25 applicants

  • Answering incoming calls and WhatsApp inquiries from customers in a call centre environment and assisting with various requests such as golf bookings, dining reservations, travel recommendations, and mobile services
  • Ensuring a pleasant customer experience by providing accurate and timely information
  • Logging all customer inquiries in the system clearly and concisely and following up on any outstanding issues or inquiries within the agreed-upon timeframes
  • Escalating complex or unresolved issues to team lead or management promptly
  • Assist in ad-hoc duty assignments when needed
  • Shift duty within 14:00 - 00:00 (with shift allowance, subject to terms and conditions)

To succeed in this role

  • Energetic, cheerful, and outgoing personality
  • Can do attitude, proactive and attention to detail with good interpersonal and communications skills
  • Flexible, and adaptable to changing work schedules and requirements
  • Fluency in Cantonese, English and Mandarin
  • Immediate availability is highly preferred
  • Office Location: Shatin (near City One / Shek Mun Station)

Contacts for Enquiries : WhatsApp

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please click "Apply Now" or send us your resume along with your present and expected salary to the Human Resources Department by email at

For more information on other job opportunities of PCCW, please visit our website:

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement ( a copy of which will be provided immediately upon request.

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Customer Service and Other
  • Industries Telecommunications

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  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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