140 Hospitality & Tourism jobs in Hong Kong

Customer Officer (Travel, Concierge and Lifestyle services)

HKT

Posted 1 day ago

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Job Description

Customer Officer (Travel, Concierge and Lifestyle services) Customer Officer (Travel, Concierge and Lifestyle services)

4 days ago Be among the first 25 applicants

  • Answering incoming calls and WhatsApp inquiries from customers in a call centre environment and assisting with various requests such as golf bookings, dining reservations, travel recommendations, and mobile services
  • Ensuring a pleasant customer experience by providing accurate and timely information
  • Logging all customer inquiries in the system clearly and concisely and following up on any outstanding issues or inquiries within the agreed-upon timeframes
  • Escalating complex or unresolved issues to team lead or management promptly
  • Assist in ad-hoc duty assignments when needed
  • Shift duty within 14:00 - 00:00 (with shift allowance, subject to terms and conditions)

To succeed in this role

  • Energetic, cheerful, and outgoing personality
  • Can do attitude, proactive and attention to detail with good interpersonal and communications skills
  • Flexible, and adaptable to changing work schedules and requirements
  • Fluency in Cantonese, English and Mandarin
  • Immediate availability is highly preferred
  • Office Location: Shatin (near City One / Shek Mun Station)

Contacts for Enquiries : WhatsApp

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please click "Apply Now" or send us your resume along with your present and expected salary to the Human Resources Department by email at

For more information on other job opportunities of PCCW, please visit our website:

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement ( a copy of which will be provided immediately upon request.

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Customer Service and Other
  • Industries Telecommunications

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Sign in to set job alerts for “Customer Service Officer” roles. Customer Officer, Night / Overnight Shift

New Territories, Hong Kong SAR 2 weeks ago

Operations Support Agent - Asso / Operations Support Agent

Islands District, Hong Kong SAR 4 days ago

Customer Service Executive (Electrical & Electronics Technology) Operations Assistant (Betting Control Centre; Fresh graduates are welcome)

Sha Tin District, Hong Kong SAR 2 weeks ago

Sha Tin District, Hong Kong SAR 3 days ago

Administration Officer (1-year Contract)

Sha Tin District, Hong Kong SAR 5 days ago

Sha Tin District, Hong Kong SAR 1 week ago

New Territories, Hong Kong SAR 2 days ago

Sha Tin District, Hong Kong SAR 3 days ago

Tsuen Wan District, Hong Kong SAR 3 weeks ago

Temporary Executive Assistant (LiPACE) - (25001RC)

New Territories, Hong Kong SAR 2 days ago

(Student Welcome) Part-Time Quality Assurance Helper | Tai Po | Free Shuttle Bus

Tai Po District, Hong Kong SAR 1 week ago

Islands District, Hong Kong SAR 1 week ago

New Territories, Hong Kong SAR 1 week ago

New Territories, Hong Kong SAR 3 weeks ago

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Assistant Restaurant Manager / Supervisor (MICHELIN Restaurant)

Lubuds

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Job Description

Join to apply for the Assistant Restaurant Manager / Supervisor (MICHELIN Restaurant) role at Lubuds

2 days ago Be among the first 25 applicants

Join to apply for the Assistant Restaurant Manager / Supervisor (MICHELIN Restaurant) role at Lubuds

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LUBUDS Group was established in 2006 with the launch of its first Japanese outlet. The group has since introduced Japanese (Omakase, Sushi, Tempura, Yakitori, and Teppanyaki), Chinese (Sichuan, Cantonese, Hong Kongese Congee and Noodles, and Dim Sum), Vietnamese, French, Steak House, Italian, Coffee Shops, Continental and Western fusions, and Contemporary Asian, etc. concepts across Hong Kong’s prime districts and shopping malls. With a growing footprint in Hong Kong and Macau, LUBUDS has built a team of over 1200 staff and over 43 award-winning F&B outlets. The group continues to establish its presence in the food scene and provide high-quality food and services to customers.

Responsibilities

  • Communicating with the Restaurant Manager on a day to day basis.
  • Coordinate with Restaurant Manager plans and actions to achieve improved operations, overcome deficiencies, and instigate necessary changes.
  • Daily inspection of restaurant and readiness (aisle set-up, dining room set-up) according to standards.
  • Handle guest complaints in the most diplomatic manner.
  • Awareness of budget and continuous work toward achieving budgeted goals.
  • Promote and maintain good employee relations between the service kitchen and dining room.

Location: Central

Requirements

  • Minimum 2 years of private club/ hotel F&B / award-winning restaurant experience
  • Great conversational skills and teamwork-oriented
  • Positive outlook and outgoing personality
  • Immediate available is highly preferred
  • Less experience will be considered as the Supervisor

Our Competitive Compensation Package Including

  • Target Bonus / Tips / Duty Meal / Discretionary Bonus
  • 5 Days Off / 10 - 12 Days Annual Leave / Statutory Holidays
  • Marriage Leave / Birthday Coupon / Staff Discount
  • Professional Training and Promotion Opportunity

We offer an attractive remuneration package and excellent career opportunities to the right candidate. Interested parties, please click on below button “Apply Now”

Information collected will be treated in strict confidence and used for recruitment purposes only. Only suitable candidates will be notified.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function General Business
  • Industries Food and Beverage Services

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Islands District, Hong Kong SAR 1 day ago

Director of Food & Beverage - Hyatt Regency Hong Kong, Tsim Sha Tsui

Kowloon City District, Hong Kong SAR 6 months ago

Operations Business Transformation, Director / Associate Director Director of Residences and Heart of House Operations Director, Content Operations (Bangkok-based, relocation provided) Food And Beverage Supervisor (1 year contract) Assistant Restaurant Manager - French Fine Dining Management Development Program - Food & Beverage

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Guest Services Supervisor (Front Desk)- The Langham, Hong Kong

Langham Hospitality Group

Posted 2 days ago

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Job Description

Overview

Guest Services Supervisor (Front Desk) at The Langham, Hong Kong. Located in Tsim Sha Tsui, you will be part of a dynamic team to drive long-term growth of the hotel by increasing revenue and delivering high standards in guest experience in alignment with Langham Hospitality Group culture and values.

Responsibilities
  • Perform front desk / lobby supervisory duties including hotel guests check in & check out, enquiries and cashier;
  • Greet VIP guests; Assist the Langham Club, Business Centre and Guest Services areas whenever necessary;
  • Handle guest comments and complaints with tact in accordance to the hotel’s policies and procedures;
  • Promote hotel facilities including Health Club, Business Centre and F&B outlets; Follow up on amenities order on a daily basis;
  • Provide on-the-job training to new colleagues;
  • Handle ad hoc projects assigned by the management.
Qualifications
  • Minimum 3 years working experience in hotel industry (Minimum 1 year for Supervisory duties).
  • Diploma or above. Independent & confident to work under pressure.
  • Good interpersonal skills.
  • Good team player with excellent communication skills in both English & Chinese;
  • Additional language would be an advantage.

Please feel free to understand more about our hotel culture and people at

To apply, please send us your resume with current & expected salary to Human Resources.

For more information about the property, please visit

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Senior Guest Services Agent / Guest Services Agent (Overnight)

Dorsett Kai Tak Hong Kong

Posted 3 days ago

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Job Description

Overview

Senior Guest Services Agent / Guest Services Agent (Overnight) at Dorsett Kai Tak Hong Kong. The 373-room flagship hotel is inspired by the location’s Marina lifestyle and the ocean. Facilities include suites with pantry and light cooking facilities, two Presidential Suites with private terraces, an outdoor rooftop bar and pool, a 100 square metre fitness centre, and a grand ballroom.

What You’ll Do
  • Welcome guests and assist them throughout their stay.
  • Handle reservations, check-ins, and check-outs efficiently.
  • Address guest needs, inquiries, and concerns with professionalism.
  • Perform night reports and ensure the safety of the property during overnight hours.
What We’re Looking For
  • University graduate in hospitality or hotel management preferred.
  • A positive attitude and excellent communication skills.
  • Ability to work independently during overnight shifts.

We offer an attractive compensation package. Interested parties please apply with full resume including present and expected salary to the Human Resources Department by email to the company (email redacted, apply via Company website).

We are an equal opportunity employer and welcome applications from all qualified candidates. All personal data collected is for recruitment purposes only. Applicants not hearing from us within six weeks from the date of advertisement may consider their applications unsuccessful.

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Hotel Manager

Mandarin Oriental

Posted 4 days ago

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Job Description

Mandarin Oriental, Hong Kong is looking for a Hotel Manager to join our Executive Office.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

The iconic Mandarin Oriental, Hong Kong is the epitome of contemporary luxury combined with Oriental heritage. Having delighted guests with award-winning services and impressive facilities for 60 years, it is a much-loved address for those seeking an exclusive sanctuary in the heart of the city. The hotel’s spacious rooms and suites offer magnificent views of the renowned Victoria Harbour and the city’s skyline. A collection of nine outstanding restaurants and bars, including two that hold Michelin Star status, a luxurious club lounge, a Shanghainese-inspired holistic spa, an indoor pool and a state-of-the-art fitness centre, make Mandarin Oriental, Hong Kong the quintessential “home away from home” for discerning leisure and business travellers alike.

About The Job

Based at the Mandarin Oriental in Hong Kong, the Hotel Manager plays a pivotal role in ensuring operational excellence, financial performance and guest satisfaction. As a key leader within the hotel, this role requires strong strategic thinking, leadership capabilities, and a passion for delivering exceptional experiences. The Hotel Manager will drive efficiency, service quality, and financial success while fostering a culture of collaboration, innovation, and accountability.

As Hotel Manager, you will be responsible for the following duties:

  • Main responsibility for F&B operations with direct reporting from that division, shared responsibility with Deputy General Manager for entire Operations incl. Rooms, Spa, Engineering, Security and IT
  • Communicates with a variety of corporate departments regarding implementing standards, procedures and policies. Provides feedback on companywide initiatives
  • Responsible for the implementation of all operational standards and their upkeep. Responsible for the delivery and execution of appropriate training plans in all operational areas and their updates, based on the hotel KPIs, guest’s comments and service audit results
  • Handles any issues delegated by the Deputy GM or AVP and ensures timely rectifications of service standards when needed
  • Executes all operational and strategic initiatives that have been discussed, providing feedback and alternatives
  • Preparation of strategic business plans for the hotel specifically pertaining to Operations
  • Development of Department Heads through coaching, mentoring and general communications. To use the Balanced Score Card and other appraisal formats as tools for goals and target settings and to engage in feedback

As Hotel Manager, We Expect From You

  • Seasoned Director of F&B and/or Hotel Manager experience ideally in two different hotels
  • 7 years’ professional experience in 5-star hotels
  • International experience within a luxury hotel
  • Impeccable professional image combined with good ethics and values
  • Outstanding communication skills
  • Driven for results
  • Creative, focused and flexible
  • Possess strong leadership attributes
  • Detailed oriented
  • Must be fully geographically mobile

Our commitment to you

  • Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
  • MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
  • Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  • Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Management and Manufacturing
  • Industries Hospitality

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Get notified about new Hotel Manager jobs in Hong Kong SAR .

Deputy General Manager, Service Management Centre Assistant General Insurance Manager (HK) Senior Officer to Assistant Manager, General Management - CED

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Treasury Management Director (Front Office)

Fosun 复星

Posted 4 days ago

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Job Description

Treasury Management Director (Bond Syndicate Background)

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  • Develop fund raising strategies and execute corporate funding activities such as syndicated and bilateral bank loans, bond issuance, and capital market operations.
  • Work closely with executives and provide support to financing transactions, such as handling financial inquiries and compiling accounting ratios for lenders, credit investors, and rating agencies.
  • Manage the company’s capital structure and develop holding company treasury plan to improve capital safety, liquidity, and return rate.
  • Maintain the relationship with investment banks, commercial banks, bond investors, and other institutions.
  • Cooperate with investment teams to ensure satisfaction of conditions precedent and funds certainty for M&A projects, with opportunities to get involved in project fund raising.
  • Assist other functional departments to complete the audit of annual and interim reports.
  • Participate in various ad hoc assignments when necessary.
Minimum Requirements
  • University graduate in Finance, Accounting or related disciplines with at least 10 years of funding raising experience including corporate treasury or banking experience. Bond Syndicate Background is preferred.
  • Solid experience in offshore financing and offshore bond issuance.
  • Exposure and knowledge in FX risk management will be a definite advantage.
  • Sound knowledge of treasury products and credit management.
  • Willing to learn and take on challenges, able to work under high pressure.
  • Excellent interpersonal and analytical skills.
  • Proficiency in both written and spoken English and Chinese, including Mandarin.
  • Professional qualification of HKICPA or equivalent is an advantage.
Seniority level
  • Director
Employment type
  • Full-time
Job function
  • Management and Finance
Industries
  • Financial Services, Banking, and Investment Banking
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Senior Restaurant Receptionist/ Receptionist

Giorgio Armani

Posted 4 days ago

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Job Description

3 days ago Be among the first 25 applicants

Direct message the job poster from Giorgio Armani

ARMANI/CAFFÈ will be opening in Hong Kong to serve fine dining Italian cuisine. We would like to invite talented calibre to join our team.

Responsibilities

  • Oversee daily reception operations and provide a warm, professional welcome to guests
  • Manage reservations and ensure timely seating, coordinating with kitchen and service teams for seamless service
  • Support the service team to maintain high guest satisfaction
  • Keep printed menus updated in collaboration with the Chef and Restaurant Manager
  • Organize special events, collaborating with internal teams and external agencies
  • Manage PR and marketing activities, ensuring alignment with company standards and brand values

Requirements

  • Higher diploma or equivalent; with formal training in hospitality is a plus
  • 2-3 years of experience in a guest-facing role, preferably in restaurants, hotels, or luxury environments
  • Experience managing teams in fast-paced, high-pressure settings
  • Strong customer service and communication skills to ensure guest satisfaction
  • Ability to multitask and stay calm during peak service periods
  • Excellent organizational skills and attention to detail for managing reservations, events, and menu updates
  • Flexible and proactive problem-solver for smooth operations
  • Strong collaboration skills for working with external PR and marketing agencies
  • Fluent in English (oral and written)
  • Proficient in Microsoft Office (Word, Excel)
  • Candidates with less experience may be considered as "Receptionist"

We offer a comprehensive benefits package

  • 17 days Public Holiday
  • Discretionary Bonus
  • Life and Medical Insurance
  • Staff Purchase Discount
  • Maternity Leave
  • Paternity Leave

Interested parties please attach your full resume with current and expected salary and your availability to the application.

All information will be kept in strict confidence and will be used for employment related purpose only.

Seniority level
  • Seniority level Associate
Employment type
  • Employment type Full-time
Job function
  • Job function Customer Service, Administrative, and Other
  • Industries Food and Beverage Services

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Get notified about new Receptionist jobs in Hong Kong, Hong Kong SAR .

HR Administrative Assistant - Temporary Full/Part-time (Students Welcomed)

Central & Western District, Hong Kong SAR 5 months ago

Administrative Assistant – Reception Operation and Administrations – Hong Kong

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Central & Western District, Hong Kong SAR 2 weeks ago

Wan Chai District, Hong Kong SAR 1 day ago

Central & Western District, Hong Kong SAR 5 months ago

Administration Assistant to Chairperson Office Administrative Assistant-Adult Education & Literacy

Southern District, Hong Kong SAR 1 week ago

Wan Chai District, Hong Kong SAR 5 days ago

Executive Secretary / Senior Secretary - Professional Services TRAINEE: Business Management Office (BMO) Assistant Assistant Manager / Manager | Office Services (Leasing)

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Bell Attendant

Grand Hyatt

Posted 4 days ago

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Job Description

Join to apply for the Bell Attendant role at Grand Hyatt .

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Organization: Grand Hyatt Hong Kong

Summary: We are inviting passionate, energetic, and devoted talents to join our dynamic team.

What you will do:

  • Provide an excellent and consistent level of service to guests in accordance with the hotel’s brand standards.
  • Responsible for a full spectrum of duties, including greeting guests and ensuring the efficient running of the ramp.
  • Work alongside all teams to ensure an exceptional guest journey from pre-arrival, during the stay, to departure and post-departure.

Qualifications:

  • Good communication skills.
  • A great team player who is customer-oriented, attentive, and hospitable.

What we offer:

  • Care: A supportive and caring environment where diversity and inclusion are embraced.
  • Development: Immense learning opportunities to equip and grow yourself.
  • Well-being: Prioritize well-being and bring positivity at work and in life.
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Management and Manufacturing
Industries
  • Hospitality

This job posting is active and not expired.

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Guest Services Agent新人獎金 (No overnight)

Tai Hung Fai Group

Posted 4 days ago

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Job Description

4 months ago Be among the first 25 applicants

Responsibilities
  • Provide effective courteous services at the Front Office and resolve guest dissatisfaction professionally;
  • Perform check-in and check-out procedures for hotel guests;
  • Greet and welcome guests, respond to enquiries promptly, efficiently, and courteously;
  • Other ad-hoc assignments
Requirements
  • 1-year Front Office/Customer Service experience preferred;
  • Certificate or higher in Hospitality Management or related disciplines;
  • Proficiency in PC skills;
  • Service-oriented, self-motivated, independent, with strong interpersonal and communication skills;
  • Good command of spoken Cantonese, English, and Putonghua;
  • Shift duty, not including overnight;
  • Fresh graduates are welcome;
  • Part-time applicants considered.
Benefits
  • $3,000 Welcome Reward;
  • 8 days off per month, 9 working hours per day;
  • 14-day paid annual leave;
  • Discretionary bonus;
  • $1,600 monthly meal allowance;
  • Medical insurance;
  • On-job training;
  • Education allowance.

Work Location: Jordan (Travelodge Kowloon)

A competitive remuneration and benefits package will be offered. Interested parties, please send your resume, expected salary, and contact details to Human Resources via email or WhatsApp. Personal data will be handled confidentially and used solely for recruitment purposes.

Applicants not invited for an interview within 2 months may consider their application unsuccessful. All data of unsuccessful applicants will be destroyed after 6 months.

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Project Assistant (Kuala Lumpur Office)

Hong Kong Trade Development Council

Posted 4 days ago

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Job Description

Join to apply for the Project Assistant (Kuala Lumpur Office) role at Hong Kong Trade Development Council

(Ref. No.: 3/03/PJA/KLO/HKTDC)

The Hong Kong Trade Development Council (HKTDC) is Hong Kong’s statutory body for promoting Hong Kong’s trade with the world. Its Kuala Lumpur office is inviting applications for the following position:

Job Responsibilities
  1. Recruit buyers and exhibitors for trade fairs and events
  2. Solicit print and online advertisers
  3. Liaise with external parties such as government, associations, and media
  4. Facilitate Business Matching meetings
Job Requirements
  • Diploma or degree holder with good command of English and/or Mandarin
Remuneration and Benefits

Salary will be commensurate with qualifications and experience. A competitive remuneration and benefits package will be offered to the right candidate.

Application Procedure

If you want to join our team, please complete the application form on our website. Those who do not hear from us within EIGHT WEEKS after the closing date may assume their applications were unsuccessful.

To learn more about HKTDC, please visit our website at

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