91 Fmcg jobs in Hong Kong

Join to apply for the Assistant Trade Marketing Manager (FMCG) role at ConnectedGroup

3 days ago Be among the first 25 applicants

Join to apply for the Assistant Trade Marketing Manager (FMCG) role at ConnectedGroup

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Direct message the job poster from ConnectedGroup

Join a market leader in FMCG! Our client is looking for an Assistant Trade Marketing Manager to bridge Sales & Marketing and drive trade excellence. Ready to make an impact?

About the Company

A leading FMCG company with strong branding and a diverse product portfolio. To support their continuous business growth, they are seeking a high-calibre Assistant Trade Marketing Manager to bridge Sales & Marketing, execute effective channel strategies, and drive trade excellence.

• Develop and implement trade marketing plans tailored to channel characteristics to maximize sales performance.
• Collaborate with Sales teams to align marketing initiatives with business objectives, covering pricing, promotions, and new growth opportunities.
• Monitor market trends, consumer behaviour, and competitor activities to identify insights and recommend strategies.
• Manage trade promotion fund and listing fees to ensure cost-effectiveness and ROI.
• Partner with Marketing, Supply Chain, and cross-functional teams to synergize ATL, BTL, and trade activities while ensuring stock availability.
• Take a lead role in cross-departmental projects, including annual budget planning, SKU rationalization, and process digitalization.
• Ensure high display compliance and minimize distribution gaps and out-of-stock situations at the trade level.
• Handle ad hoc projects as assigned.
• Bachelor's degree in marketing, Business or related discipline.
• Minimum 6 years of relevant experience in trade marketing, key account management, or retail sales management (FMCG preferred).
• Strong strategic mindset, analytical skills, and commercial acumen.
• Excellent communication and presentation skills with proven ability to influence stakeholders.
• Good time management, result-oriented, and able to work in a fast-paced environment.
• Proficient in both spoken and written Cantonese and English

What's on Offer :

• Join a reputable FMCG company with strong brand recognition.
• Dynamic exposure working across Sales, Marketing, and Trade channels.
• Opportunities to take lead in impactful cross-functional projects.

Interested individuals can click apply now and send updated resume (in WORD format) to Winky Cheung at for further information.

For a more comprehensive list of current opportunities, please visit

#StayConnected
#ConnectedGroup

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Marketing and Sales
• Industries Beverage Manufacturing, Dairy Product Manufacturing, and Food and Beverage Manufacturing

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New Territories, Hong Kong SAR 6 days ago

Southern District, Hong Kong SAR 5 days ago

Southern District, Hong Kong SAR 1 week ago

Wan Chai District, Hong Kong SAR 1 month ago

Southern District, Hong Kong SAR 5 days ago

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Direct message the job poster from AMOREPACIFIC

• Develop and execute a comprehensive digital marketing strategy aligned with HQ digital team to achieve brand goals and business objectives.
• Identify growth opportunities across digital channels including e-commerce, social media, SEO/SEM, CRM, and influencer marketing.

E-commerce Management

• Oversee the brand’s e-commerce platforms (own site and marketplaces), ensuring optimal user experience, conversion rates, and sales performance.
• Collaborate with product, sales and logistic teams to ensure seamless online operations.

Performance Marketing

• Plan and manage paid media campaigns (Google Ads, Meta, YouTube, etc.) to drive traffic, engagement, and ROI.
• Analyze campaign performance and optimize based on data insights.
• Provide regular reports and actionable insights to management.

Social Media & Content

• Lead the content strategy for social platforms (IG, FB etc.), ensuring brand consistency and engagement.

Brand Communications

• Develop and implement a comprehensive communications strategy to strengthen brand awareness and reputation.
• Craft compelling brand narratives and messaging across all channels (PR, digital, retail, packaging, etc.).
• Ensure consistency in tone of voice and brand identity across all touchpoints.

Manage press releases, media kits, and PR campaigns to cultivate KOLs and KOCs and create WOM.

Team & Agency Management

• Manage and mentor a small digital team and coordinate with external partners/agencies.

REQUIREMENTS

• Degree holder in Business, Marketing or related disciplines
• 7 years of marketing / Ecommerce experience; the candidate has 2 years of managing experience are more preferred
• Good understanding and hands-on experience on Tableau and magento would be more preferred, ability to balance between data needs and business requirement for actions.
• Proven analytical and influencing skills, with ability to articulate objectives, strategies and tactics to achieve result
• Consumer-centric mindset, ability to turn data into actionable insights
• Fluent in both spoken and written English and Chinese is required
• Proactive, well organized, positive, energetic and team-oriented

We offer opportunities for development in addition to a competitive remuneration and benefit package to the right candidate.

To know more, please visit:

Personal data provided by job applicants will be used strictly for recruitment purpose only.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Marketing and General Business
• Industries Personal Care Product Manufacturing

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Central & Western District, Hong Kong SAR 3 days ago

Wan Chai District, Hong Kong SAR 2 weeks ago

Southern District, Hong Kong SAR 4 days ago

Eastern District, Hong Kong SAR 5 days ago

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2 days ago Be among the first 25 applicants

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The position is responsible to drive brand positioning, brand management, brand engagement and overlook smooth execution of marketing tactics of Retail Sector for assigned brand(s) in Hong Kong and Macau.

The position holder will drive holistic retail strategic marketing direction of the assigned brand. In addition, he/she will work closely with Strategy team, Sales Team and other platform functions to drive product growth and lifecycle management, forecast revenue and operating expenses of assigned brands, ensuring the realization of revenue and profitability targets in the Retail Sector.

POSITION RESPONSIBILITIES

• Develop and define Retail Sector’s brand positioning and engagement direction for assigned brands, ensure retail brand strategy across therapeutic area are in sync with overall retail strategy
• Retail campaign development and manage marketing calendar to support business growth and brand awareness for overall Retail Sector
• Ensure P&L of key retail brands achieve corporate objectives
• Oversee and execute end to end marketing activities
• Set up key metrics to monitor performance of retail marketing activities, review and enhance the campaign performance
• To liaise and follow up with Sales team on implementation and effectiveness of retail marketing strategies
• Ensure that all advertising complies with the regulatory code of advertising in Retail Sector

EDUCATION AND EXPERIENCE

• Bachelor Degree holder; post graduate degree is desired
• 5+ years of FMCG marketing experience, exposure in health supplement is a preferred

TECHNICAL SKILLS REQUIREMENTS

• Strategic and operational marketing planning
• Sound experience in brand equity building, brand revamp and creative campaigns
• Performance and Program Metrics
• Exceptional interpersonal skills
• Exceptional prioritization –among/across brands, resource-constrained context.
• Proficiency in Chinese (both Mandarin and Cantonese) as well as English

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Marketing
• Industries Retail Health and Personal Care Products

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Central & Western District, Hong Kong SAR 1 week ago

Wan Chai District, Hong Kong SAR 3 days ago

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2 days ago Be among the first 25 applicants

Drive the end-to-end growth of our exclusive K-Beauty brands (WELLAGE, Ilso, Lilyeve, Dermafirm, Dermafix and many more) and premium brands (Malin & Goetz) across APAC retailers - from launching products in our key customer channels (Watsons / Mannings / Guardian / Sasa / Sephora etc.) to executing campaigns that deliver sales and growth. This is a hybrid role blending retail operations, brand marketing, and distributor-brand liaison work.

Markato is one of the fastest growing beauty and wellness distributors in the region connecting retailers with the world’s most exciting emerging brands. We specialize in Korean Beauty & Wellness, exclusively distributing multiple top-ranked K-beauty brands in Hong Kong, Singapore, and Malaysia, with immediate plans to launch in a few more markets in Asia. Backed by Lightspeed, we’re on a mission to become the go-to partner for the top health and wellness brands to launch and scale in Asia.

We are looking for a Key Account Manager / Brand Manager to lead the growth of our key accounts by building strong partnerships, unlocking new business opportunities, and driving impactful trade strategies. This role is at the forefront of boosting brand presence, maximizing sales performance and shaping a winning go-to-market execution across channels. The ideal candidate thrives at the intersection of brand building and growth, and gritty retail execution. This is a very hands on role where you will own everything from brand listing to ensuring marketing activities and campaigns get executed and deliver top line growth. The cateogories that we cover and are expanding into include: beauty, colour cosmetics, hair, health and personal care.

What You Will Do

• Take ownership of driving business outcomes and building long-term partnerships with key accounts and major retailers (e.g., Watsons, Mannings).
• Manage full-cycle product distribution, including launches, listings, compliance documentation, pricing, promotions, and SKU updates.
• Oversee sales performance, budgets, and profitability across assigned channels, producing regular forecasts and action plans to achieve targets.
• Plan and execute trade marketing and promotional campaigns (in-store displays, planograms, digital activations) with agencies and retailers, ensuring brand consistency and measurable sales impact.
• Ensure effective merchandising and in-store execution to maximize brand presence, product visibility, and sales opportunities.
• Monitor market trends, sales data, and competitor activity to recommend pricing, assortment, and promotional strategies.
• Lead negotiations and renewals of sales agreements, securing favorable terms that balance brand exposure and customer satisfaction.
• Coordinate with logistics to maintain optimal stock levels, trigger replenishment orders, resolve fulfillment delays, and prevent shortages or overstocks.
• Process purchase orders, validate invoices, manage promotions and price changes via retailer portals, and collaborate with finance on payment cycles.
• Conduct regular store visits to assess execution, identify growth opportunities, and ensure adherence to brand SOPs and promotional setups.
• Optimize operational processes to reduce lead times, increase efficiency, and enhance retailer and account performance.

Who You Are

• At least 2-4+ years in brand management, retail operations, or beauty distribution (or related fields)
• A hybrid thinker-executor: You’re comfortable brainstorming a campaign one hour and sorting PO/invoice details the next
• Detail-obsessed & process-driven: You don’t let small errors slip (e.g., wrong barcodes, promo deadlines)
• Experience working with the largest chain beauty and wellness retailers is a plus, but not required
• Good written and verbal communication skills in English + Chinese (Cantonese)
• Have a bias toward action, have the mentality that no task is too big or small if it drives impact, and will not mind some elements of work being repetitive in nature
• Able to work under pressure with minimum supervision

Why Join Markato?

• Shape the Future of K-Beauty and Wellness in APAC: Builds from the ground up in a high-growth distributor
• Operational Mastery: Develop rare expertise in cross-border beauty distribution
• Unparalleled Access: Work directly with top beauty brands and regional key retailers
• Founding Team Impact: Your work directly shapes our expansion
• Equity in Hyper-Growth: Own a piece of our success
• Fast, Fun Culture: Team lunches, endless snacks, and a squad as ambitious as you are

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Business Development
• Industries Internet Marketplace Platforms

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Hong Kong, Hong Kong SAR SGD42,000.00-SGD60,000.00 4 days ago

Hong Kong, Hong Kong SAR HK$240,000.00-HK$300,000.00 4 months ago

Eastern District, Hong Kong SAR 5 days ago

Kowloon City District, Hong Kong SAR 2 weeks ago

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Join to apply for the Senior Account Manager / Account Manager - Tobacco / FMCG role at VML

2 days ago Be among the first 25 applicants

Join to apply for the Senior Account Manager / Account Manager - Tobacco / FMCG role at VML

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Who We Are

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Who We Are

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

VML Hong Kong is a full-service activation agency based in K11 Atelier, Quarry Bay. Our diverse teams hail from all around the world, particularly from Hong Kong and across Asia Pacific. We deliver integrated thinking that moves people, through creativity fuelled by behavioural insights. Our clients range from global to regional and local, across a range of categories such as consumer electronics, FMCG, liquor and tobacco.

Who We're Looking For

We are looking for a Senior Account Manager (SAM) to work alongside the Account Director (AD) to manage accounts on a day-to-day basis, efficiently coordinating with all agency departments and responding to client requests.

Operating their team as an individual business unit, the SAM oversees creative development from initial client brief through to final production, while managing job cost reports and client invoices. The role includes mentoring Account Executives and Account Managers, providing guidance and supervision to ensure proper account administration, including WIPs and estimates.

The SAM must be capable of managing issues independently and should instil confidence in both the creative team and clients through their ability to handle challenges effectively.

Working with our client involves collaboration within an integrated team across the agency business, focusing on the development of brand and trade campaigns while managing both internal and external stakeholders.

Key responsibilities include managing pipeline forecasting and reporting, account planning, and ensuring the professional execution and timely delivery of client projects in full.

What You'll Need

• Relevant tertiary qualification
• 5+ years’ experience in advertising and communications in an agency environment, in-house marketing or equivalent
• Experience working on global or regional accounts preferred, esp. in tobacco or FMCG
• Experience working on brand identity and guidelines a big plus
• Effective in end-to-end project management for 360 campaigns, incl. writing creative briefs, planning project timelines, and managing all internal and external stakeholders involved, incl. managing 3rd party suppliers through to production and execution
• Knowledge & experience in managing artwork development, print and video pre to post production, incl. managing vendors to ensure OTIF delivery and updating clients periodically
• Experience and knowledge in physical production (esp. 2D print materials, POSM, retail furniture, packaging) strongly preferred
• Highly proficient in PowerPoint/ Keynote and experience delivering presentations in a proficient and confident manner.
• Experience and success establishing and maintaining effective working relationships with internal and external stakeholders including the creative team, the Client/s and third-party suppliers
• Less experience will be considered as Account Manager
  
  

• Leadership: you model behaviour that inspires others towards excellence and to upholding the shared vision of the team and organisation
• Commitment to excellence: professionalism and quality underpins all that you do. You demonstrate enthusiasm and pride in ensuring that all outputs reflect or exceed best practice (internal and external) and you strive to improve yourself and the organisation. You promote the exchange of information about successes and lessons and encourage your colleagues to do the same. You have the ability to see the ‘bigger picture’ and understand and contribute to longer term objectives, while still delivering day-to-day excellence
• Creative thinking: you are entrepreneurial, you regularly demonstrate initiative and innovation in your thoughts and actions and you recognise and maximise opportunities for the Client/s, the organisation and your team
• Inspiring relationships – the quality of your work and your interpersonal skills inspire confidence in all key stakeholders, internal and external. You actively foster respectful, productive and supportive working relationships within the organisation and with the Client/s
• Quality in communication: you speak and write English and Cantonese clearly and to a high professional standard (in addition, proficiency in spoken Mandarin strongly preferred). You are confident, articulate and respectful and interested in the views of others. You make appropriate contributions to team discussions and contribute to a positive team spirit.
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Industries Software Development

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Get notified about new Senior Account Manager jobs in Hong Kong, Hong Kong SAR .

Hong Kong, Hong Kong SAR SGD42,000.00-SGD60,000.00 4 days ago

Kwun Tong District, Hong Kong SAR 6 months ago

Eastern District, Hong Kong SAR 5 days ago

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2 days ago Be among the first 25 applicants

The Compensation & Benefits Manager will lead the development and execution of innovative compensation and benefits programs, aimed at balancing staffing needs with cost controls. This role also covers comprehensive HR services, including payroll administration, employee records management, compliance with health and labor laws, and labor relations management.

Key Responsibilities:

Compensation and Benefits:

• Program Development : Design and implement tailored compensation programs that cater to the organization's specific needs.
• Salary and Payroll Oversight : Manage payroll processes for Hong Kong, ensuring accuracy and timeliness, and oversee payroll for Macau.
• Market Alignment : Apply job evaluation methods and salary structures that align with market standards to maintain competitive compensation levels.
• Benefits Design : Develop benefits solutions that enhance the overall employee experience.
• Annual Reviews : Conduct salary reviews and benchmarks according to corporate guidelines within set timelines. Adjust compensation structures for sales personnel and management based on these guidelines.
• Budget Management : Oversee budgeting and forecasting activities related to personnel costs, promoting cost-awareness among local management and HR teams.

HR Operations:

• Employee Lifecycle Management : Administer the check-in and check-out processes for employees and maintain accurate employee files.
• Benefits Administration : Manage various employee benefits such as medical insurance and retirement plans.
• Policy Implementation : Enforce HR policies and handle employee inquiries regarding these policies.

HR Systems Administration:

• System Management : Maintain up-to-date employee information in the HR system and serve as the primary contact for system-related inquiries.
• System Projects : Assist with HR system upgrades or new system implementations, including testing and adjustments.

HR Project Support:

• Continuous Improvement : Support local HR initiatives and work on enhancing HR processes and policies.

Candidate Profile:

• Education : Bachelor’s degree or higher in Business Administration or a related field.
• Experience : At least 12 years of HR experience, preferably in the luxury retail sector.
• Skills :
• Fluent in English and Chinese.
• Knowledge of employment laws in Hong Kong and Macau.
• Familiarity with SAP and Flex System is an advantage.

Please note that only short listed candidates will be notified. All information provided will be treated in strict confidence and used solely for recruitment purposes. To apply, please quote current and expected salary and Click "Easy Apply"

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Human Resources, Strategy/Planning, and Analyst
• Industries Staffing and Recruiting, Human Resources Services, and Retail Luxury Goods and Jewelry

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Wan Chai District, Hong Kong SAR 2 months ago

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Join to apply for the Area Manager APAC - VENINI Brand role at DAMIANI Group

Join to apply for the Area Manager APAC - VENINI Brand role at DAMIANI Group

Venini , a renowned Italian company specializing in high-quality artistic glass production, is seeking an Area Manager to manage sales and operations across the Wholesale and Retail channels in the Asia-Pacific (APAC) region, based in Hong Kong . The selected candidate will be responsible for leading commercial operations, developing and implementing strategies to expand Venini’s presence in the region, and achieving ambitious sales targets through both distribution channels and direct boutiques.

Responsibilities:

Wholesale Channel Management & Development:

• Identify and acquire new wholesale partners across the APAC region, with a focus on key markets such as China, Japan, Korea, and Southeast Asia.
• Manage and develop relationships with existing wholesale distributors and retailers, supporting their sales strategies.
• Monitor wholesale partner sales performance, providing training and support to optimize results.
  
  

• Oversee Venini's direct boutiques and flagship stores in the APAC region.
• Coordinate daily operations of retail outlets, ensuring sales targets, customer service excellence, and brand standards are met.
• Implement visual merchandising strategies to align the boutiques with the brand's image and values.
  
  

• Develop and implement annual sales plans for both Wholesale and Retail channels, aligning them with regional and global objectives.
• Monitor and analyze market performance, providing detailed reports and insights to senior management.
• Adapt the commercial strategy based on local market trends and consumer needs.
  
  

• Establish and nurture relationships with architects, interior designers, and project developers to proactively identify and intercept contract projects in the local market.
• Collaborate with key stakeholders to position Venini's products within high-end residential, hospitality, and commercial projects.
  
  

• Coordinate and motivate the local sales team to ensure high performance and customer satisfaction.
• Manage the recruitment, training, and development process for both Wholesale and Retail channels.
  
  

• Work closely with the marketing and product teams to ensure proper product positioning in the market and alignment with global campaigns.
• Collaborate with the logistics team to ensure efficient operations and timely shipments.
  
  

• Experience: At least 5 years of experience managing Wholesale and Retail channels, preferably in the luxury, fashion, furniture, or art sectors.
• APAC Market Knowledge: Direct experience managing sales in the APAC region, with a good understanding of key markets and local dynamics.
• Commercial Skills: Strong negotiation and relationship management skills with business partners and retailers.
• Leadership & Team Management: Ability to motivate and manage sales teams, with experience in retail management.
• Language Proficiency: Fluent in English. Knowledge of local languages such as Chinese (Mandarin or Cantonese), Japanese, or Korean is a plus.
• Analytical Skills: Ability to analyze sales data and leverage insights for strategic decision-making.
• Flexibility & Results-Oriented: Ability to adapt to a dynamic environment and achieve ambitious goals.

• Seniority level Not Applicable

• Employment type Full-time

• Job function Marketing and Sales
• Industries Luxury Goods & Jewelry

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Get notified about new Brand Manager jobs in Hong Kong SAR .

Islands District, Hong Kong SAR 9 months ago

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1 day ago Be among the first 25 applicants

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Direct message the job poster from Vita Green

About Vita Green Group

Here at Vita Green, we are all about creating something remarkable—be it careers, innovations, or impactful sales and marketing strategies! We believe every part of your journey can come together to make something truly exceptional.

Standing at the forefront of the health and wellness supplements industry, we are headquartered in Hong Kong and operating in multiple regional offices across the globe. With a diverse portfolio of established brands, including Dr. Choice, Naturo Vita, and Tea Chateau, our product offerings are constantly expanding, reaching markets worldwide and paving the way for a healthier future.

As an Assistant Brand Manager, you will play a pivotal role in shaping our brand's identity and driving its growth in the market. You will identify market potential, assess risks and opportunities, and define clear marketing objectives. You will collaborate with cross-functional teams to develop and execute effective brand strategies that resonate with consumers and enhance our market presence.

What You'll Be Doing

• Market Analysis: Identify market potential, risks, and opportunities to define effective marketing objectives and strategies
• P&L Management: Take full responsibility for the Profit and Loss (P&L) of the brand, ensuring optimal portfolio performance
• Brand Planning: Manage the development and execution of cohesive brand plans that align with business strategy and performance goals
• Consumer Engagement: Create engaging brand experiences through relevant consumer touchpoints, fostering loyalty and enhancing brand perception
• Collaboration: Work closely with internal stakeholders to align brand objectives and strategies, ensuring a unified approach across the organization
• Strategic Positioning: Devise and implement short- and long-term strategies to position the brand effectively and increase market share
• Insights & Analytics: Track consumer insights and analyze CRM data to identify market trends and best practices, driving continuous improvement and expanding our member and user base

Who We're Looking For

• Bachelor's degree in Business Administration or Marketing related subjects
• 6+ years of experience in product marketing and brand management
• With background in Beauty industry is highly preferred
• Outstanding presentation and organizational skills
• Proactive, self-motivated, and creative team player with strong business acumen
• Ability to work under pressure and tight timelines
• Knowledge of market trends and consumer insights, with the ability to use data to inform brand strategy
• Excellent collaboration and project management skills

Why Join Us

We value your professional and personal growth - fostering a positive work culture is our priority. Here, you'll find more than just a job, you'll discover a genuine opportunity to thrive.

• Be part of a forward-thinking company dedicated to health and wellness.
• Engage in pioneering projects that push the boundaries of innovation
• Opportunities for professional growth and development
• Flexible working schedule that promotes work-life harmony
• Causal wear every day!
• Collaborate with a talented and diverse team
• Exclusive employee discounts on our products and much more!

And more!

Vita Green Health Products Co., Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us in our mission to make a positive impact on wellness around the world!

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Marketing
• Industries Technology, Information and Internet

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Islands District, Hong Kong SAR 2 weeks ago

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Wati is a growing SaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp.

Backed by global investors such as Sequoia, DST Global, and Tiger Global, we're Shopify's first investment in a startup in Asia.

Headquartered in Hong Kong and trusted by 12000+ customers across 100+ countries. We're a rapidly expanding team filled with talented people from around the globe.

We are growing fast, and we are now looking for a Customer Support Associate to join our team. As a Customer Support Associate, you will play a key role in ensuring our customers receive timely, helpful, and high-quality support. You will work closely with users to resolve their queries, guide them through features, and help them get the most out of our platform.

Responsibilities:

• Respond to customer queries promptly and accurately via phone, email or chat.
• Identify customer needs and help customers use specific features.
• Analyse and report product malfunctions.
• Update our internal databases with information about technical issues and helpful customer discussions.

• Share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities.
• Follow up with customers to ensure their technical issues are resolved.
• Gather and share customer feedback with our Product, Sales and Marketing teams.

• Minimum of 2 years experience as a Customer Service Support or similar CS role.

• English Proficiency - Excellent communication in verbal and written.
• Experience working within a SaaS environment is required.
• Experience using help desk software and remote support tools.
• Must have a strong understanding of how CRM systems work.
• Excellent communication and problem-solving skills.
• Ability to demonstrate patience when handling complex queries and challenges.
• Flexible to work on a shift schedule including night shifts and weekends.