319 Customer Service & Helpdesk jobs in Hong Kong
WeLab Bank - Manager/Assistant Manager, Customer Service
Posted 2 days ago
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Customer Care Officer (Full Time)
Posted 4 days ago
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Join to apply for the Customer Care Officer (Full Time) role at Make The Right Call
3 weeks ago Be among the first 25 applicants
Join to apply for the Customer Care Officer (Full Time) role at Make The Right Call
About Make The Right Call
Make The Right Call is based in Hong Kong with more than 20 years’ experience servicing various industries such as International Publishers, Public Utilities, HK SAR Government Departments, International Non-governmental organizations (NGOs), Fast Moving Consumer Goods (FMCG), Automobiles, Trade Fair Exhibitors, E-Commerce & Lifestyle, it’s also an award winning Call Centre in the Customer Service Industry, and attained it’s ISO27001:2013 and
Senior Customer Care Manager
Posted 4 days ago
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Join to apply for the Senior Customer Care Manager role at OneDegree
2 days ago Be among the first 25 applicants
Join to apply for the Senior Customer Care Manager role at OneDegree
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Senior HR Manager | Aligning People Strategy with Business GoalsWant to join us and make a change? We are looking for a Senior Customer Care Manager to support us in a fast-paced environment.
What you will be doing:
- Lead the Customer Care team to deliver professional advice and exceptional customer service, ensuring high service standards through regular service quality assessments.
- Provide training and coaching to ensure team members comply with internal policies and external regulatory requirements while enhancing service quality and productivity.
- Resolve complex customer cases effectively, aligning with company policies and procedures.
- Analyze customer complaints, feedback, and internal workflows to identify service gaps, recommending actionable improvements to systems and processes to exceed customer expectations.
- Oversee the customer service function, developing and implementing improvement plans for management, planning, and organization to enhance the Customer Care team’s performance.
- Develop and maintain resource forecasts to ensure adequate resources, aligning with customer expectations and business objectives.
- Stay informed on industry best practices and emerging technologies to drive continuous improvement in customer experience and satisfaction.
What we are looking for:
- Bachelor’s degree in any discipline
- At least 5-7 years’ solid experience in customer service management including experience in leading an Omni-Channel customer service operation
- Experience in General insurance industry and holder of IIQE paper 1 & 2 licenses
- Proficiency with customer service-related technologies and solutions, including CRM systems, data analytics, management reporting and presentation tools
- Demonstrated experience in leading service improvement projects, business analysis and process management
- Strong analytical, organizational and interpersonal skills
- Customer-centric mindset, attentive to details and a self-starter
- Ability to manage workloads independently, meet tight deadlines, and achieve goals with minimal supervision.
- Seniority level Mid-Senior level
- Employment type Full-time
- Industries Insurance
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Manager to Senior Manger, Customer Service (Credit Card) Senior/Customer Care Manager (Complaints Handling)Hong Kong, Hong Kong SAR HK$360,000.00-HK$80,000.00 1 week ago
Hong Kong, Hong Kong SAR HK 22,000.00-HK 40,000.00 3 months ago
Global Customer Success Manager 4, Platform Alliance Customer Success Manager SAP Academy for Customer Success - Hong Kong Customer Success Manager/Marketing Assistant - Social Media / Customer Service
Posted 4 days ago
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Direct message the job poster from EstheClinic Hong Kong
- Create high-quality, engaging video content for social media, and schedule posts across platforms such as Meta, YouTube, and Xiaohongshu.
- Stay updated on social media trends and incorporate them into content strategies.
- Monitor and analyze social media performance, providing insights and recommendations.
- Provide support on the development of marketing campaigns, from online to offline communication.
- Support the marketing function through competitor and industry research in the market.
- Respond to all incoming customer inquiries and leads during Customer Service Officer days off/leave.
- Undertake administrative tasks to support the team, such as monthly report and invoicing.
- Support any other ad hoc PR/marketing activities as assigned by manager
The ideal candidate
- University degree in Marketing or a related discipline.
- Highly active on social media, with a passion for daily content creation.
- Strong understanding of Xiaohongshu and its user demographics.
- Familiarity with beauty industry trends and a genuine passion for the beauty sector.
- Strong communications skills in English & Chinese, with the ability to craft engaging copy.
- Knowledge of basic design tools (Canva, Photoshop) is an advantage.
- Team-oriented with excellent interpersonal and communication skills.
Why Join Us
- Work in apleasant and enthusiastic environmentthat values teamwork and mutual support
- Enjoy awork-life balancewith:
5 working days per week(off on Saturdays and Sundays).
Working hours:10:00 AM to 7:00 PM
- Gainvaluable learning opportunitiesacross various fields.
About Us
EstheClinic, a distinguished French beauty clinic brand, was established two decades ago. With three elegant locations in Hong Kong, and additional prestigious sites in France and Singapore, EstheClinic embodies a new era of beauty. Our approach seamlessly blends medical expertise, cutting-edge technologies, and cosmeceuticals to offer pain-free, non-invasive, and remarkably effective aesthetic treatments. From permanent hair removal to anti-aging, skin rejuvenation to cellulite removal, all EstheClinic treatments are meticulously designed to ensure safety and deliver instantly visible, long-lasting results. We are looking for a creative and tech-savvy Marketing Assistant to join our multi-national team.
Seniority level- Seniority level Entry level
- Employment type Full-time
- Job function Marketing and Sales
- Industries Wellness and Fitness Services
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Intern, Luxury Brand Marketing & Management (6-month full time) Digital Executive (open to 2025 graduates) Marketing Executive/ Associate | Brand Marketing Digital Performance Executive (Fresh Graduate Welcome)Islands District, Hong Kong SAR 1 month ago
Digital Marketing Associate (Madrid based) Marketing Assistant - Brand Communications (Part-Time, welcome undergraduates) Intern, Marketing Operations (Destination Partnerships) Assistant Analyst, Campaign Marketing and Sponsorship Assistant Vice President, Brands (Festive-focused Brand Marketing)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr(Senior) Front Desk Agent
Posted 4 days ago
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Join to apply for the (Senior) Front Desk Agent role at Renaissance Harbour View Hotel Hong Kong
1 week ago Be among the first 25 applicants
Join to apply for the (Senior) Front Desk Agent role at Renaissance Harbour View Hotel Hong Kong
Situated on the waterfront and adjacent to the Hong Kong Convention and Exhibition Centre, the 861-room Renaissance Harbour View Hotel Hong Kong enjoys panoramic views of the Victoria Harbour and is located close to everything Hong Kong has to offer.
Renaissance Harbour View Hotel is operated by Marriott International Inc. which acquired Renaissance Hotel group in March 1997. Marriott is based in Washington, D.C. and is a leading global hospitality company. Renaissance Hotels represents a diverse collection of over 172 hotels in 40 countries worldwide. Each property is unique, offering passionate travelers a one-of-kind experience and memories they will be sure to take with them long after they depart.
Your Path Begins Here
Job Summary
- Ensure the check-in/ check-out procedures and services are up to standard
- Handle guests' inquirires in a professional and timely manner to exceed their expectations
- Engage guests by delivering service excellence throughout each guest experience
- Prepare and maintain records pertinent to the guests staying in the hotel
- Ensure hotel revenue is properly recorded
- Degree/ Higher Diploma in Hospitality or related discipline
- Relevant work experience in Hotel Front Office Operations is preferred
- Flexible and outgoing
- Passionate and service-oriented
- Excellent command in both written and spoken English, Cantonese and Mandarin
- Proficient in Microsoft Office applications and hotel systems
- Candidate with less experience will be considered as Renaissance Clerk - Front Desk
At Renaissance Hotels, we believe inspiration comes from the unexpected. We create a work environment that values diversity, inclusion, spontaneity and discovery, with unmatched growth opportunities. Join a welcoming and motivated team of Ambassadors who embody the spirit and style of the local neighborhood.
To Apply Now, please send your resume to Human Resources Department at (email redacted, apply via Company website); or go to Marriott International Career Website.
Human Resources Department
1 Harbour Road,
Wanchai, Hong Kong
T
F
Chat, engage and follow us on social media.
- lifeatmarriott on Snapchat
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Personal data collected will be used for recruitment purpose only. Applicants not hearing from us within 6 weeks from the date of advertisement may consider their application unsuccessful. Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function General Business
- Industries Hospitality
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Get notified about new Front Desk Representative jobs in Hong Kong SAR .
Hong Kong SAR HK$16,000.00-HK$7,999.00 2 weeks ago
Hong Kong SAR HK 16,000.00-HK 17,500.00 3 weeks ago
Hong Kong SAR HK 15,000.00-HK 15,000.00 1 week ago
Hong Kong SAR HK 12,000.00-HK 13,999.00 2 months ago
Kowloon City District, Hong Kong SAR 6 months ago
Hong Kong SAR HK 8,067.50-HK 8,067.50 5 days ago
Community Associate (Customer Service, Events and Sales) Officer (Administrative & Customer Service)Kowloon City District, Hong Kong SAR 6 months ago
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#J-18808-LjbffrOperations & Property Support Associate
Posted 4 days ago
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Join to apply for the Operations & Property Support Associate role at Lion Group .
Keey (keey.co.uk) is part of Lion Group’s portfolio of high-performing companies. We help property owners maximise income and occupancy through expert management, smart pricing strategies, and full-service support. With operations spanning Europe, Asia, and beyond, Keey combines innovative tools with local expertise to deliver superior results in property management.
The Role- Provide chat-based customer support to property owners and clients
- Manage and update property listings with accurate information and images
- Conduct pricing analysis and suggest revenue optimisation strategies
- Coordinate with cross-functional teams to ensure smooth property operations
- Track performance metrics and prepare regular operational reports
- 1–5 years of experience in operations, real estate, or customer support
- Strong written English and communication skills
- Skilled in spreadsheets and comfortable working with data and pricing models
- Detail-oriented, proactive, and highly organised
- Able to work independently across multiple time zones in Asia
- Join Keey, a fast-scaling property management company backed by Lion Group
- Gain hands-on experience in international property operations and pricing optimisation
- Long-term career growth opportunities within a diversified global group
- Entry level
- Full-time
- Other
- Leasing Non-residential Real Estate, Technology, Information and Internet, and Staffing and Recruiting
This job is active and accepting applications.
#J-18808-LjbffrCustomer Service Executive, Japanese (1-year contract, WFH)
Posted 4 days ago
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Join to apply for the Customer Service Executive, Japanese (1-year contract, WFH) role at ConnectedGroup
Customer Service Executive, Japanese (1-year contract, WFH)1 day ago Be among the first 25 applicants
Join to apply for the Customer Service Executive, Japanese (1-year contract, WFH) role at ConnectedGroup
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This range is provided by ConnectedGroup. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay rangeDirect message the job poster from ConnectedGroup
Senior Consultant | APAC executive search - Sales, Marketing & CommunicationsOur client is a renowned company in Tourism industry. They are seeking a Customer Service Executive - Japanese N1/N2 (1-year renewable contract, Hybrid working mode) to join the dynamic team.
Responsibilities:
- Facilitate the efficient and effective establishment and administration of B2B accounts.
- Respond to inquiries and resolve complaints from B2B clients with professionalism.
- Conduct investigations and provide support for the resolution of case-related issues.
- Ensure the timely preparation and submission of invoices, reports, and other documentation for clients.
- Collaborate with Managers to cultivate and maintain comprehensive knowledge of all facets of B2B accounts.
- Maintain a strong awareness of best practice business processes and ensure compliance with relevant policies.
- Execute additional projects as assigned, demonstrating flexibility and initiative.
Requirements:
- Bachelor's degree or above
- Minimum 2 years of professional experience, preferably in client management, customer service, operations, or project management.
- Experience in
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Customer Service Assistant (Call Centre / Hotline)
Posted 4 days ago
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Join to apply for the Customer Service Assistant (Call Centre / Hotline) role at Synergis Management Services Limited
Customer Service Assistant (Call Centre / Hotline)4 weeks ago Be among the first 25 applicants
Join to apply for the Customer Service Assistant (Call Centre / Hotline) role at Synergis Management Services Limited
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Synergis Management Services Limited provided pay rangeThis range is provided by Synergis Management Services Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay rangeHK$18,000.00/yr - HK$18,000.00/yr
PMC License Number: C-
Synergis is at the forefront of property and facility management services in Hong Kong and Mainland China. Our services span every stage of the property development process, from pre-management and consultancy, through pre-sale promotion and leasing, to management and maintenance of a competed building and facility. We provide our clients a total solution.
Founded in 1978, Synergis has built a strong reputation for excellent customer service with stringent quality management systems and standards over the past four decades, and are proud to be recognized as one of the leading property and facility management companies in Hong Kong and Mainland China. We today employ about 4,500 staff and manages about 88,000 residential units and about 7 million square metres of residential, commercial, industrial and other services space from both the public and private sectors. Our customers include private residential owners and owners corporations, government organizations, educational institutions, landlords, developers and investors.
In January 2022, China Resources Longdation Company Limited of China Resources Group acquired Synergis property and facility management services business. The acquisition enhanced Synergis’ overall business strength and long-term development capabilities in Hong Kong and Mainland China, which will ultimately benefit the Company and our customers.
We are looking for an energetic professional with firm commitment to excellence to fill the post of.
Responsibilities
- Respond to incoming calls and assist customers with their questions, concerns, and requests in a timely manner;
- Refer the received enquiries and complaints to the responsible business units and/ or teams in order to ensure a smooth internal operation;
- Provide administrative support in the Call Centre;
- Perform other ad-hoc tasks as assigned.
- DSE or above in any discipline and with at least 1 year relevant experience in hotline/call center/customer service fields, possess with a valid Security Personnel Permit is a plus
- Good command of English, Cantonese and Mandarin
- People-oriented with good communication skills
- With good PC skills and knowledge in Chinese word processing;
- Immediate availability is highly preferred;
- Fresh graduates welcome;
- Shift duty with night shift allowances provided;
- Seniority level Entry level
- Employment type Other
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Sign in to set job alerts for “Customer Service Assistant” roles.Wan Chai District, Hong Kong SAR 2 weeks ago
Customer Service Officer, The Racing Club Assistant Customer Service Manager, Customer Relations Customer Service Representative (Part-time) (Sunday Working) (HK) Customer Service Assistant (Part-Time) Customer Service Officer (High Speed Rail) (Ref: PS) (HK) Customer Service Assistant (Part-Time) Customer Service Officer (Service Center; Counter) Customer Service Officer, Multiple Openings!Wan Chai District, Hong Kong SAR 5 months ago
(Part-time) Customer Service Officer, Digital Banking, Data &Service, Advisor-1
Posted 5 days ago
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Join to apply for the Service, Advisor-1 role at AIA Hong Kong and Macau
6 days ago Be among the first 25 applicants
Join to apply for the Service, Advisor-1 role at AIA Hong Kong and Macau
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At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
About The Role
Handles customer enquiries and complaints regarding all activities in operation process
Roles And Responsibilities
Hotline Operation (75%)
- Handles customer enquiries and complaints regarding all activities in Operation process such as Underwriting, Policy Owner Service, and Claims for different line of business
- Reports problems, potential crisis and complaint to supervisor for service improvement
- Makes outbound call to customers for follow-up cases
- Executes empowerment guidelines
- Documents call activities in system
- Documents follow up items in log sheet or send email to AIAHK Business Partners
- Works closely with AIAHK Business Partners to resolve the complaints and uncertain issues
- Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements
- Secondary education graduate with 4 years working experience
- Candidates with higher academic qualification or more relevant working experience may be considered as Customer Service Advisor
- Minimum 2-3 years relevant experience in Insurance / Customer Service / hotline service
- Hands-on experience in customer service
- Basic insurance or MPF knowledge would be definitely an advantage
- You are required to obtain the license of Insurance Authority (IA) (Paper 1,2,3,5) and Mandatory Provident Fund Schemes Authority (MPFA) (Paper 4)
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Insurance
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Assistant Customer Service Manager, Customer Relations Deputy General Manager, Service Management Centre Branch Service Executive/General Banking Manager/Customer Relationship Manager (HK) Assistant Manager (Branding & CSR) - Corporate Communications Department Service Excellence Manager/ AM, Insurance Operations Service Excellence Manager/ Assistant Manager, Insurance OperationsKowloon City District, Hong Kong SAR 4 days ago
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#J-18808-LjbffrIn-house Interpreter / Translation
Posted 5 days ago
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6 days ago Be among the first 25 applicants
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We are seeking an In-house Interpreter / Translator for our client.
This role is ideal for candidates with strong language skills and a proactive, professional attitude to support both verbal and written communication needs.
Key Duties:
- Provide interpretation during business meetings and client visits.
- Translate business documents, internal communications, and reports
- Assist with general office administration and secretarial tasks when required
Requirements:
- 2 years' relevant experience, preferably in commercial settings
- Proficient in Japanese; fluent in Cantonese or English
- Proven ability to interpret and translate between Japanese English , or Japanese Chinese
- Strong communication, time management, and multitasking skills
CONTACT US for more details of this position and/or
PRESENT HOW YOU FIT IN THIS POSITION!
To apply for this position, please simply click on the "APPLY" button or send your full resume to ( ) in word format indicating the job title. If you are not contacted by our consultants within 2 weeks, please consider your application unsuccessful. All applications will be treated in strict confidence and used for recruitment purposes only in accordance with PERSOLKELLY Hong Kong Limited’s Privacy Notice.
PERSOLKELLY Hong Kong Limited: Employment Agency Licence No. 79017
PERSOL Hong Kong: Employment Agency Licence No. 79006
Seniority level- Seniority level Associate
- Employment type Full-time
- Job function Administrative and General Business
- Industries Translation and Localization
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