393 Customer Service & Helpdesk jobs in Hong Kong

Join to apply for the Client Relationship Officer role at EFG International .

4 weeks ago Be among the first 25 applicants

Responsibilities include:

• Adherence to laws, regulations, and internal policies including risk and compliance policies.
• Completion of mandatory risk and compliance training.
• Proactive risk identification and escalation.
• Timely risk mitigation and issue resolution.
• Introducing banking services to prospective clients.
• Supporting business performance goals.
• Providing private banking services such as banking, investment, wealth planning, and trust.
• Performing KYC/AML due diligence during account opening and periodic reviews.
• Assessing clients' investment risk profiles and ensuring product suitability.
• Coordinating with investment units for product information and market updates.
• Monitoring clients’ portfolios for compliance and risk, including managing collateral and losses.
• Maintaining proper records of all transactions and documentation.
• Managing business expenses efficiently.

Qualifications include licenses Type 1 and Type 4, CPWP certification, and a university degree or equivalent.

Preferred skills encompass financial analysis, market knowledge, change management, product knowledge, strategy, regulatory relationships, conduct management, operational risk, relationship management, and sales skills.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Finance and Sales
• Industry: Banking

This job posting appears active; no indication of expiration.

Join to apply for the Customer Success Manager, Quant and Wealth Digital Solutions role at LSEG

1 day ago Be among the first 25 applicants

Join to apply for the Customer Success Manager, Quant and Wealth Digital Solutions role at LSEG

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Our global teams took on the challenge to make a difference in the way the global financial markets operate. Would you seek the same challenge?

At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change.

Position Summary

This role is focused on driving commercial value through the adoption of LSEG solutions purchased by clients, with the goal of maximizing revenue retention and customer engagement. Based in Hong Kong, the Customer Success Manager (CSM) will work closely with clients in the Quant and Wealth segments, ensuring that LSEG’s data, analytics, and digital solutions are fully embedded into the daily workflows of end-users.

The CSM will collaborate with domain specialists across LSEG and act as a strategic partner to clients, helping them achieve their business objectives. The role spans a broad portfolio of solutions, including APIs and bulk feeds, and involves identifying cross-sell and up-sell opportunities to be passed to Sales and Account Management.

Key Responsibilities

• Serve as the retention owner for Quant and Wealth Digital Solutions clients in Hong Kong, developing strategies that support customer success and revenue growth.
• Partner with Account Managers and Sales to ensure a seamless transition from presales to post-sales, including onboarding and enablement.
• Use deep product knowledge to educate clients on relevant features and content, driving increased usage and adoption.
• Monitor usage data to identify “at risk” clients and proactively mitigate churn through tailored engagement.
• Deliver customized workshops and engagements (e.g., quant and digitalization sessions) to deepen client understanding and usage of LSEG solutions.
• Advocate for client needs internally, sharing insights to improve processes and service delivery.
• Guide clients to appropriate support channels and ensure service quality across all touchpoints.
• Surface growth opportunities and share actionable insights with Sales and Account Management.
• Target 70% client-facing time, with a strong presence across Hong Kong’s financial ecosystem.
  
  

• 3-Year+ proven experience in financial service industries, including data engineering, data science, or quantitative analytics.
• Strong understanding of financial markets, particularly in hedge funds, asset management, and wealth management.
• Familiarity with Hong Kong’s financial landscape, regulatory environment, and client expectations.
• Expertise in financial systems that support alpha generation and digital transformation.
• Excellent communication and collaboration skills, with the ability to build trust and influence across teams.
• Passion for financial technology and a fast learner.
• Bachelor’s degree required; CFA, FRM, or similar industry certifications preferred.
• Fluent in English; Mandarin or Cantonese is a strong advantage.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting and Financial Services

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Get notified about new Customer Success Manager jobs in Hong Kong, Hong Kong SAR .

Hong Kong, Hong Kong SAR HK$360,000.00-HK$80,000.00 1 week ago

Hong Kong, Hong Kong SAR HK 22,000.00-HK 40,000.00 3 months ago

Hong Kong, Hong Kong SAR SGD42,000.00-SGD60,000.00 1 week ago

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RESPONSIBILITIES

Strategy

• The role assists Relationship Managers ("RM") in delivering business results through providing quality information flow plus banking and investments services to clients, and in advising on and executing transactions. He/she plays a significant role in fulfilling and maintaining all necessary internal control, risk governance, compliance policy, client communication and profiles in order to prevent operational risk event and meet regulators' requirement & standard.

Business

• Provide comprehensive client support services to RMs in executing a broad range of banking and investment transactions for Private Banking clients
• Provide concise and relevant information flow and execute all client transactional and administrative needs accurately and on a timely basis
• Handle and resolve day-to-day queries from clients, RMs on transactional activity, operations, systems, account re-balancing processes etc.
• Support RMs to complete sales documentation and related processes (e.g. client profiling / KYC diligence) and input such information together with deal information into data capture and / or transaction processing systems.
• Assist RMs in preparing Business Credit Application, financial review documentation and other customer correspondence as and when required.
• Support RMs in attending to and following up on customer service issues with clients and internal departments, and in all cases report and escalate customer complaints to management in accordance with established procedures. Failure to report and escalate complaints will result in disciplinary action
  

Processes

• Handle and ensure client document and reporting comply with internal process standards.
• Ensure full awareness of and adherence to the policy and procedures e.g. credit policy and operation procedures

Risk Management

• To comply with all applicable money laundering prevention procedures and, in particular, highlight suspicious activities/behaviour of clients and staff e.g. account irregularities and alert TL/CA of the suspicious transactions on a timely basis.
• Fully compliant with regulations and Group policies and guidelines, and be able to highlight, mitigate and protect the bank against credit, legal, documentation, repetition and other risks; to conduct business at all times in a compliance-conscious manner and alert to the potential risks of money laundering and other undesirable transactions/activity during and after client on-boarding process.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• RM, RM Team Leader, Senior Client Partner, Market Head, CSM Team Leaders, Head of Client Services and Change Delivery, Operations, COO Office

Qualification

• HKMA Relevant Individual Type 1

Role Specific Technical Competencies

• Client Service Experience in Banking Industry
• General Banking Knowledge
• Investment and Product Knowledge
• Communication Skill
• Language - English & Mandarin/Cantonese
• Knowledge of Banking Practices and Regulations
  

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Join to apply for the Client Success Manager role at Guidepoint

1 day ago Be among the first 25 applicants

Join to apply for the Client Success Manager role at Guidepoint

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OVERVIEW:

Play a vital role in Guidepoint’s success.

Guidepoint is seeking an entrepreneurial and outgoing individual to spearhead coverage of our transcript library product for our Institutional client base. As the primary liaison for our clients, you will play a pivotal role in driving engagement and revenue growth within the rapidly expanding Insights product line. Leveraging your exceptional CRM skills and keen attention to detail, you will collaborate cross-functionally to maximize usage of our offering among current clients and trial accounts. This highly visible position will involve working closely with the Insights group heads to develop strategic plans for enhancing client engagement and retention.

This is a hybrid role located in Hong Kong.

What You'll Do:

• Serve as the primary advocate for the Insights product with institutional clients and foster three-dimensional relationships with key stakeholders
• Develop personalized engagement plans for each client depending on investment strategy, companies of interest and sector coverage to effectively market Insights content
• Monitor and drive client engagement through direct outreach efforts: direct emails, product demonstrations, virtual and onsite meetings
• Collaborate with sales team to ensure timely renewals, drive upsell opportunities and increase trial conversion
• Acquire valuable feedback and insights from clients to inform product development, marketing strategies, and sales efforts
  
  
  

• Bachelors or masters degree from an accredited University
• 2+ years of professional work experience, with a focus on B2B product sales for institutional investors such as Mutual Funds, Hedge Funds, Private Equity, Venture Capital
• Understanding of the institutional investment industry and ability to engage with senior business leaders with innovative content and ideas
• Excellent communication skills, with the ability to distill complex issues into clear and concise messages
• Intellectual curiosity, adaptability, and a team-first collaborative approach
• Demonstrated ability to work both independently and as part of a team, with a commitment to delivering results
  
  
  

• Competitive compensation
• Hybrid work arrangement
• Regional and global team interactions
• Dynamic and engaging team
  
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Research, Sales, and Analyst
• Industries Information Services

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Get notified about new Customer Success Manager jobs in Hong Kong, Hong Kong SAR .

Hong Kong, Hong Kong SAR HK$360,000.00-HK$80,000.00 1 week ago

Hong Kong, Hong Kong SAR HK 22,000.00-HK 40,000.00 3 months ago

Wan Chai District, Hong Kong SAR 3 weeks ago

Hong Kong, Hong Kong SAR SGD42,000.00-SGD60,000.00 1 week ago

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Overview

Customer Service Officer at Hang Yick Properties Management Limited

Application snapshot: 6 days ago; Be among the first 25 applicants.

• Provide high quality property management services.
• Assist in day-to-day operation and management of properties.
• Responsible for admin work.
• Monitor property management system.

• Provide high quality property management services.
• Assist in day-to-day operation and management of properties.
• Responsible for admin work.
• Monitoring property management system.

• Completion of HKCEE or HKDSE examination.
• 1 year of relevant experience preferable.
• Good PC skill in MS Word, Excel, PowerPoint & Chinese word processing.
• Initiative, enthusiastic and able to work independently.
• Good command of spoken and written English & Chinese.
• Fresh graduates are also welcome.

Remuneration will be commensurate with qualifications and experience. Fringe benefits include birthday leave, marriage leave, paternity leave / 14 weeks’ of maternity leave, full attendance leave, vitality leave, training allowance, newborn baby allowance, medical allowance and other special leave.

Please promptly send full resume with expected salary to Human Resources Department at 6/F, Golden Centre, 188 Des Vouex Road Central, Sheung Wan OR through apply now.

All information received will be kept in the strictest confidentiality and only for employment-related purposes within our affiliates.

You are most welcome to visit our website

• Entry level

• Full-time

• Administrative and Business Development
• Facilities Services

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Join to apply for the Customer Service Manager role at Jebsen Group .

BEVERAGE

In Greater China, Jebsen Beverage strives to be synonymous with exceptional quality in every beverage category it competes. Jebsen Beer focuses on the premium and super premium beer market with its wholly owned Blue Girl Beer brand and an impressive portfolio of international brands. Jebsen Wines & Spirits is one of the leading distributors of wines, Japanese sake, spirits and mineral water in the region.

Purpose of the Job

Reporting to the Head of Supply Chain, the incumbent will support Beverage business and lead a team to ensure exceptional customer service and daily order management while enhancing customer satisfaction and driving operational efficiency.

• Supervise and manage the order desk team to ensure smooth daily operations
• Oversee the entire order processing from order entry to fulfilment, ensuring accuracy and timely delivery
• Provide guidance and coaching to the team in delivering exceptional customer service to customers (both external & internal), resolving inquiries and requests independently, and supporting order-related follow-up issues professionally
• Track and analyse team performance to ensure productivity levels meet organizational standards, implementing strategies for improvement
• Coordinate with related teams (e.g., Warehouse, Logistics, Sales) on demand requirements, complex case handling and peak season schedules
• Review workflow with Head of the Supply Chain, Channel Sales Team, Finance Team, and Warehouse; formulate improvements and develop SOPs to enhance operation excellence
• Establish regular reports and dashboard solutions (e.g., order statistics, urgent orders monitoring, daily unattended orders) for management review
• Collaborate with IT on ERP initiatives and system enhancements, especially for the Order To Cash module in Oracle
• Handle sophisticated cases, ad-hoc tasks, or projects assigned by Head of Supply Chain

• Degree holder in business administration or related discipline
• Minimum 8 years related experience in order management / service operation, with at least 4 years in a supervisory role; FMCG experience is an advantage
• Excellent interpersonal communication with the ability to build rapport with customers and stakeholders at all levels
• Good analytical and problem-solving skills with the ability to make data-driven decisions
• Strong leadership skills with the ability to drive team performance
• Experience in direct customer handling with in-depth understanding of customer expectations and coordination for case follow-up
• Proven ability to adapt quickly to changing priorities and dynamic environments with agility
• Proven track record in managing operational excellence projects and SOP development
• Good command of written and spoken English and Chinese (Mandarin)

About Jebsen

SUCCESS BREEDS SUCCESS. With over 100 years of history, Jebsen’s success has been made possible through our commitment to our partners, to our communities, and to our people. We offer dedicated and talented individuals the opportunity to engage with a family of premium global brands. Employees who pursue excellence are given a diverse platform that provides continuous development and career exposure. At Jebsen, success breeds success.

• Mid-Senior level

• Full-time

• Other

• International Trade and Development

4 days ago Be among the first 25 applicants

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Direct message the job poster from Liberty Mutual Insurance

Job Responsibilities:

• Provide quality and professional customer service (GI insurance motor product focused) under preset turnaround time
• Handle daily enquiries and requests including hotline, voice mail, email enquiries professionally
• Assist in ad-hoc projects and reports preparation as assigned by manager

Job Requirements

• Associate degree with at least 2 years working experience in customer service, preferably in insurance or banking industry
• Passing Insurance Intermediaries Qualifying Examination (IIQE) - Paper 1 2 & 3 is a must
• Familiar with motor insurance and quotation process is advantageous
• Customer-oriented, good communication skills, pleasant and willing to learn
• Self-motivated, good team player with strong sense of ownership
• Good spoken and written English and Putonghua is preferred
• PC proficiency in MS Office

• Executive

• Full-time

• Customer Service and Consulting

• Insurance

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Get notified about new Customer Service Executive jobs in Hong Kong, Hong Kong SAR .

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Overview

Join to apply for the Manager to Senior Manger, Customer Service (Credit Card) role at Industrial and Commercial Bank of China .

Industrial and Commercial Bank of China (Asia) Limited ("ICBC (Asia)") is the flagship of overseas business of Industrial and Commercial Bank of China Limited ("ICBC") – currently the largest commercial bank in China, and it is one of the domestic systemically important banks (D-SIBs) in Hong Kong. ICBC (Asia) has 52 retail outlets (including 27 “Elite Club” Wealth Management Centres) in Hong Kong. It is engaged in commercial banking, investment banking and other financial services, including securities, insurance and funds, with a focus on commercial and retail banking as well as global market business. Chinese Mercantile Bank and ICBC Asset Management (Global) Company Limited, two wholly-owned subsidiaries of ICBC (Asia), specialize in Renminbi services in mainland China and ICBC’s global asset management business respectively.

• lead the team to operate the customer maintenance and profile
• handle customer inquiries, feedback and complaints
• provide solution to customer upon request
• oversee the call centre and provide guidance when problems are found
• prepare the operating rules and guidelines to call centre staff
• provide good services in delivering and addressing customer issues
• Act as the coordinator between outsourcing and department. Draft internal department communications
• Design and implement digital marketing initiatives to existing customers to maintain customer bas
• Stimulate card activation with promotion program to existing customers
• Work closely with various internal parties and external agencies to formulate campaign strategies
• Ensure processes comply with regulatory requirements and compliance standards
• Oversee various digital marketing campaigns and channels, including advertising performance tracking conversion and user behavior tracking
• Carry on ad hoc projects as required

• Contribute to deliver good services and manage expectation to our customers
• Lead the team to complete the tasks or operation within the pre-set schedule and timeline
• Maintain a good customer base and service level to customers
• Develop, implement and evaluate existing procedure and process to enhance service standard to both internal and external customers
• Achieve business targets of card royalty and spending, card activation through credit cards related features, value propositions, promotions and projects
• Develop, implement and evaluate promotion programs, system enhancement and business plans for set goals and business performances
• Be an active team member, proactively engage internal and external stakeholders to ensure smooth program implementation, as well as to deliver efficient and accurate execution and uplift customer experience
• Manage team budget planning, payment and reconciliation
• Monitor program performance, report and evaluate program result
• Participate in formulation, coordination and implementation of new market strategies and programs to grow the profitability of credit cards Plan to cope with department growth

• Bachelor’s degree or above, preferably major in Marketing, Business Admin or relevant disciplines
• Minimum 8 years working experience gained in relevant experience with customer services and marketing. Preferably with Banking experience is an advantage.
• Proficiency in spoken and written English and Chinese (Putonghua and Cantonese)
• Proficient in MS Office
• Self-motivated with good interpersonal and communication skills

Interested parties, please click "Apply Now" for application.

Personal data collected will be used for recruitment purpose only.

• Mid-Senior level

• Full-time

• Industries
• Banking

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Senior/Customer Care Manager (Complaints Handling)

Senior Manager, Customer Propositions (HK)

Hong Kong, Hong Kong SAR HK$360,000.00-HK$80,000.00 1 month ago

Customer Success Manager (Upsell / Upgrade / Renewals)

Hong Kong, Hong Kong SAR HK 300,000.00-HK 480,000.00 2 weeks ago

Global Customer Success Manager 4, Platform Alliance

Customer Success Manager SAP Academy for Customer Success - Hong Kong

Senior Customer Service Officer, Banking Service and Sales (HK)

Customer Success Manager Architect - Intern

Customer Success Manager, Quant and Wealth Digital Solutions

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Join to apply for the Sr. Manager Customer Success (Firework) role at Not Another Headhunting Company

4 days ago Be among the first 25 applicants

Join to apply for the Sr. Manager Customer Success (Firework) role at Not Another Headhunting Company

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This Job Post is created on behalf of our client Firework

Join Firework, a fast-growing leader in commerce innovation , as their Senior Manager, Customer Success, to drive the expansion together.

Firework is a rapidly growing SaaS company focusing on redefining commerce industry. As they accelerate their expansion in the APAC market, they're seeking a passionate Senior Manager, Customer Success. You will drive client satisfaction, retention, and growth through strategic relationship management and value optimization to fuel innovative projects.

What You Will Do

• Strategic Partnership Development: Serve as a trusted advisor for a diverse portfolio of clients, building long-term partnerships that drive mutual success and growth while acting as their primary point of contact
• Revenue Optimization & Customer Lifecycle Management: Own the entire post-sale journey while maximizing customer lifetime value through strategic upsell/cross-sell initiatives, churn reduction, and data-driven ROI analysis to demonstrate clear business impact
• Collaborative Business Growth: Partner with Sales and cross-functional teams to forecast opportunities, negotiate renewals, and conduct compelling business reviews that strengthen relationships and showcase tangible value
• Customer Advocacy & Experience Enhancement: Champion the voice of the customer by gathering product feedback, analysing usage patterns, and delivering personalized recommendations that drive meaningful adoption and exceptional service experiences
• Operational Excellence & Team Leadership: Manage and mentor a growing team of Customer Success professionals to ensure scalable, high-quality service delivery while overseeing day-to-day customer operations including billing and process improvements
  
  
  

• Bachelor's degree with 5+ years in customer success management, preferably in eCommerce, demonstrating progressive leadership and relationship development expertise
• Exceptional track record of driving business growth through KPI optimization (renewal rates, upsells, NRR) with strong commercial acumen and proven revenue contribution abilities
• Thrives in fast-paced start-up environment
• Attention to detail, efficient multitasking capabilities, and a balanced blend of creative thinking and analytical decision-making
• Fluent in both English and Cantonese (speaking, reading, and writing)
  
  
  

• Join a growing SaaS company which backed by top US start-ups, redefining the future of commerce industry
• Thrive in a flexible work environment with remote options
• Be part of a company with a solid 8-year legacy and bold plans to conquer the APAC market
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Other
• Industries Human Resources Services

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Central & Western District, Hong Kong SAR 2 weeks ago

Hong Kong SAR $15,360.00-$15,600.00 1 month ago

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