454 Customer Service & Helpdesk jobs in Hong Kong

Overview

Join to apply for the Customer Service Manager I - Wealth & Personal Banking role at HSBC

• Ensure smooth branch operation and achieve satisfactory audit rating through meeting all internal and external requirements of control and service standard
• Supervise the branch's performance and make changes if necessary
• Handle the platform and counter focus and ensuring that customers are receiving high levels of customer service
• Be responsible for mentoring staff to consider customers current and future circumstances and to maintain a focus on operational integrity
• Identify coaching and training needs, suggesting different approaches and monitoring success
• Ensure all customer interfacing jobs are resourced by appropriately trained staff
• Collaborate amongst streams at branch to deliver branch goal
• Proactively instil HSBC core values and business principles

• Possess proven customer service and branch operations experience
• Totally customer focused mindset and good commercial orientation
• High degree of personal drive and resilience
• Possess Investment and Insurance licenses
• Good written and verbal communication skills, proficient in English and Cantonese and Putonghua

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited.

Customer Experience Specialist - Japanese Speaker (Yokohama, relocation required)

Join to apply for the Customer Experience Specialist - Japanese Speaker (Yokohama, relocation required) role at Agoda.

We are currently recruiting Customer Experience Specialists to be based in our Yokohama office. If you are fluent in Japanese and English, we would love to hear from you!

• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
• Support a combination of Agoda products (Hotels, Flights, Activities, and more) to meet business needs after receiving the required training.
• Professionally handle a high volume of inquiries from clients and customers.
• Be accountable for meeting individual KPIs and team goals.
• Understand and deliver business strategies, and improve customer service through the execution of self-service options.
• Continuously identify opportunities for work process improvements.
• Communicate with Team Leaders and/or Managers as needed.
• Perform office-based administrative duties as required.
• Demonstrate a high degree of integrity and confidentiality—maintain the confidentiality of customer information at all times.
• Take ownership of customer issues and concerns, including operational issues, pricing, invoice queries, etc.

• Excellent command of spoken and written business-level English, and native-level Japanese or JLPT N1 qualification.
• Immaculate telephone manners and communication skills.
• Excellent listening skills, critical thinking, and attention to detail.
• Minimum typing speed of 35 words per minute.
• Willingness to work rotating shifts, including weekends and public holidays.
• Ability to work both independently and as part of a team.
• Demonstrate a high degree of integrity and confidentiality.
• Office location: Yokohama, Japan.

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

Overview

Our client is seeking a proactive, customer-focused representative to support Cathay Pacific in Hong Kong. In this role, you will act as the customer’s advocate, providing 24/7 technical and operational support, resolving issues quickly, and ensuring smooth fleet operations.

• Build strong relationships and represent the customer within Rolls-Royce
• Provide technical guidance, troubleshooting, and support during disruptions
• Monitor engine performance and support fleet planning/forecasting
• Identify risks and drive service improvements

• Knowledge of civil aviation, products, and service contracts
• Experience in customer-facing roles; degree or Aircraft Maintenance License preferred
• Technical expertise in gas turbines, airline operations, and regulations
• Strong communication, problem-solving, and IT skills (Power BI/VBA/DAX a plus)
• Culturally aware; Cantonese an advantage; valid work permit required

Hong Kong (Cathay Pacific City)

5–7 years

HKD 450,000 – 800,000 annually

• Full-time

• Associate

Overview

HR Manager @ SleekFlow | SaaS & AI startup space | AI that converts, where it matters

About SleekFlow: Join SleekFlow, a thriving AI startup that is experiencing rapid growth globally thanks to the support of renowned investors like Tiger Global. Our mission is to develop the next generation of Conversational AI, empowering customer interactions across all channels—from messaging to voice—and enhancing business workflows and processes. You will have the opportunity to thrive alongside the company through equity options. If you're ready to take your career to the next level and assume a larger role, we look forward to meeting you!

At SleekFlow, we have developed an all-in-one Omnichannel Conversation AI Suite that drives conversions through conversations. Our platform seamlessly integrates with popular channels such as WhatsApp, Messenger, Instagram, WeChat, and more, providing comprehensive communication solutions. With our AI customer engagement platform, enterprises can automate growth by enhancing productivity across their sales, marketing, and support teams.

As we aggressively expand into emerging markets, we seek adventurous, diverse, and passionate individuals to join us on this exciting journey. Join our team and grow your career with SleekFlow!

Mid-Senior Level

Prior Experience in the Saas/ Software Industry is preferred

Language: English & Cantonese (Mandarin will be a plus)

Location: Hong Kong

Role

As a Strategic Customer Success Manager at SleekFlow, you will work closely with our largest customers. Each customer has unique needs, and you will act as a trusted business advisor, helping them effectively leverage our product to drive impact in mission-critical areas of their organization and transform the way they engage with customers.

At SleekFlow, Customer Success sits at the nexus of our sales, product, and marketing teams, helping to drive company growth and transforming the way the world builds software. Just like Lego blocks, what our customers build with SleekFlow is much more than the sum of its parts. No team knows this better than our Customer Success Manager, who acts as a consultative business partners to our largest customers, serving as a bridge between their needs and our product.

What You'll Do

• Own a portfolio of SleekFlow’s top strategic accounts, building long-term relationships with senior stakeholders.
• Drive adoption, growth, and retention by ensuring customers extract maximum value from the product.
• Conduct regular Business Reviews to align SleekFlow’s solutions with customer priorities and expansion opportunities.
• Onboard and guide new enterprise customers to value, leveraging deep product knowledge.
• Simultaneously manage multiple customers across different lifecycle stages.
• Create and refine customer enablement and training materials to ensure successful onboarding and scale adoption.
• Act as the voice of the customer internally, channeling insights and usage feedback into product discussions and roadmap.
• Provide light oversight, mentorship, and collaboration with CSM peers across regions as part of the global CSM organisation.
• Partner closely with Customer Support, Sales, Product, and Marketing teams to ensure a seamless customer journey.

Who You Are

• Minimum of 4 years of direct client management experience, ideally in a Customer Success, Account Management, or Sales role at a B2B technology company
• A track record of delivering value to complex customers with large employee bases
• Excel at troubleshooting and problem-solving, turning challenges into solutions.
• Previous experience leading or mentoring a small team is a plus. Zealous in leading and guiding a team of Customer Success
• Consultative and can navigate the complexities and needs of clients across industry and lifecycle
• Strong communicator who can build trust and simplify complex ideas for diverse stakeholders
• Deeply customer-centric - driven by long-term relationship building and measurable success, thrives by building long-term relationships and partnering with a range of stakeholders, including business, technical, and executive teams
• A teacher at heart with the ability to distill technical or complex systems into simpler concepts to empower customers
• Resourceful and creative problem solver, never losing sight of the “why” behind the “what”

What We Offer

• Attractive compensation package including a 13th-month salary
• Stock options in a rapidly growing startup
• A fun, diverse, and international team culture
• Allowances for transportation and team lunches
• Paid leave on your birthday
• Flexible work-from-home policy

Corporate Customer Service Executive (Part-Time)

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

• Provide professional and empathetic customer service to all corporate clients. Effectively and efficiently interact with customers via phone and email
• Provide quotations for corporate clients and arrange food delivery to their workplace
• Coordinate with our account management team, delivery team, and restaurant vendors to problem solve and provide optimal solutions to any issues that arise during a Corporate client’s delivery experience
• Communicate customer issues and feedback to appropriate departments to ensure that we are improving our service
• Review the existing support operations flow and design innovative new processes in order to increase efficiency and continue business growth
• Operate in a highly autonomous environment which empowers you to make decisions
• Contribute to high impact projects
• Strategically think about operational improvements and efficiencies

• Able to work for 2-3 days per week (min. 16 hours)
• Open to undergraduate student
• Good to have work experience related to customer service, account management or process improvement
• Passionate and enthusiastic attitude with professional customer service manner
• Self-motivated to go the extra mile and think out of the box to solve problems
• Ability to multi-task in an organized manner in a fast-paced working environment
• Fluency in both English and Chinese, including word processing
• Track record of building processes, tools, and teams that deliver amazing customer support
• Strong organizational skills, work ethic/grit, and attention to detail
• Excels in a fast-paced environment and isn't afraid to roll up their sleeves when needed

• An international team that you will learn and be inspired from
• A fast-paced environment to hone your entrepreneurial and professional skills
• A great collaborative working atmosphere with regular company and team events
• Responsibility from day one in a fast growing and global company

Hong Kong

Looking to start your career in a fast-paced commercial role? Seeking to have immediate personal impact with a clear career path ahead of you? If so, our Associate Program is the right choice for you.

About AlphaSights

We bring together some of the most ambitious people from around the globe to work with the leading investment funds, strategy consultancies and Fortune 500 companies. Together, we help our clients access expert knowledge, elevate their decision-making and drive progress by connecting them with niche experts across the world.

Founded in 2008, our journey has been nothing short of extraordinary. With 1500+ professionals in nine cities worldwide, we’ve firmly earned our place as a leader in our market and one of the fastest-growing companies in the world. Our relentless pursuit of excellence means we only hire the best and brightest graduates to help us reach new heights.

Springboard your career with us if:

• You thrive in a fast-paced, results-oriented environment.
• You excel under pressure and enjoy working to tight deadlines.
• You are gritty, resilient and ready to roll up your sleeves and make things happen.
• You’re looking to utilize your multilingual skills and work with a diverse group of driven talent.
• You’re looking to develop a strong business acumen and work across different industries.

A day in the life of an Associate

As an Associate in the Client Service team, you’ll be the link between our clients and the expert knowledge they seek. Throughout your workday, you’ll work on multiple projects from investors, strategists and dealmakers at top-tier client organizations seeking expert insights to inform their decision-making. This is a communications-intense frontline role requiring you to multitask across parallel workstreams.

Your responsibilities will include:

• Recruiting experts : you will spend a significant part of your day speaking on the phone with experts who are uniquely relevant matches for your clients’ projects, often under tight deadlines.
• Understanding the project and market context and the legal and regulatory environment in which your clients and experts operate.
• Taking ownership of every aspect of your projects, from initiating and managing client-expert communications to meticulously scheduling calls to ensure seamless collaboration between them.

Ensuring success for our Associates means:

• Giving you an introduction to the business world without being pigeonholed into any one industry or profession.
• Helping youdevelop transferable commercial and client management skills spanning professional communications, negotiation, persuasion, project and time management.
• A clear career path for advancement to Manager after 24-30 months, and to Vice President after ~5 years.
• Successful completion of the Associate Program may qualify you for our MBA Tuition Program , which provides financial support towards the program cost of some of the top business schools worldwide.

Requirements

You’ll need to bring your A game to work, daily. We are looking for:

• Strong academic credentials (undergraduate degree of 2:1 or above).
• Noteworthy extracurricular achievement throughout school and university.
• Relevant internship experience.
• Fluent English is required; foreign language skills are desired.
• Expect total first-year compensation ranging from HKD 425,700 (average performance) to HKD 586,400 (very strong performance) consisting of (i) annual base salary of 312,000 and (ii) uncapped variable compensation linked to individual performance
• 15 days annual leave, 1 additional day per year of service up to 20 days, six months full maternity leave, and six weeks full paternity leave
• Private medical & dental insurance, and annual health check-up
• Tax-advantaged housing allowance up to 50% of monthly base salary
• State-of-the-art office with amenities in the heart of Hong Kong; option to WFH each Friday.

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AlphaSights values your trust and is committed to the responsible management, use, and protection of personal information. By submitting an AlphaSights job application, I hereby provide AlphaSights (including AlphaSights' affiliates and relevant third-parties suppliers) with my consent to collect, store and process my personal information for the purpose of recruitment administration, as well as to share such personal information with third parties for the same purpose. *

Join to apply for the Customer Service Executive role at Brink’s Inc

5 days ago Be among the first 25 applicants

Join to apply for the Customer Service Executive role at Brink’s Inc

• Oversee transportation operations for accounts, including inbound and reverse logistics across different countries
• Manage customer inquiries and service requests via phone calls and email conversations
• Plan and schedule shipments, taking into account customer requirements, service availability, and transportation capacity
• Maintain close communication with both internal and external parties to ensure the smooth execution of the logistics plan
• Prepare import and export documents and handling customs declarations
• Fulfill any additional tasks assigned by the team head or manager
  
  

• Oversee transportation operations for accounts, including inbound and reverse logistics across different countries
• Manage customer inquiries and service requests via phone calls and email conversations
• Plan and schedule shipments, taking into account customer requirements, service availability, and transportation capacity
• Maintain close communication with both internal and external parties to ensure the smooth execution of the logistics plan
• Prepare import and export documents and handling customs declarations
• Fulfill any additional tasks assigned by the team head or manager
  
  

• Degree holder in Supply Chain Management or related fields is an advantage, Fresh graduates are welcome
• Working experience in freight forwarder/customer service experiences especially in Logistics would be an advantage but not a must
• Fluent in written and spoken English & Chinese (Cantonese & Mandarin)
• Proficient in using Microsoft Word, Excel and Outlook

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Truck Transportation

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Join to apply for the Customer Service Officer / Supply Chain Officer role at Michael Page .

• Support the rollout of new customer service structures and digital tools
• Manage data quality, order handling, and indent order processing
• Support block management and sample orders
• Resolve customer inquiries and provide solutions balancing internal capabilities and market needs
• Maintain accurate master data and ensure timely system updates
• Collaborate with cross-functional teams for smooth order processing and customer satisfaction

• Degree in Supply Chain, Business Management, Operations Management, or related fields
• Over 3 years of experience in customer service and/or supply chain management
• Strong interpersonal and communication skills
• Knowledge of Order To Cash and data management is a plus
• Fluent in English and Chinese
• Proficient in Microsoft Office and ERP systems (e.g., SAP)

• Discretionary bonus and competitive package
• Medical insurance
• Work-from-home arrangements
• Regional exposure
• Dynamic, collaborative environment
• Career growth opportunities

Yuri Tsang

Quote job ref: JN-

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Purchasing, Supply Chain, Product Management
• Industries: Manufacturing, Electrical & Electronics, Industrial Machinery

This job posting is active and available.

Join to apply for the Customer Relationship Manager role at myGwork - LGBTQ+ Business Community

1 day ago Be among the first 25 applicants

Join to apply for the Customer Relationship Manager role at myGwork - LGBTQ+ Business Community

This job is with Colt Technology Services, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Summary

A CRM is responsible for building and maintaining strong relationships with clients and customers with a primary focus on supporting Sales in bringing customers into our business and once onboarded, strive to make it effortless for the customers to do business with Colt as well as enhancing customer satisfaction, retention, and loyalty. Customer Relationship Managers ensure customer needs are met and they have a positive and rewarding experience with the organization.

Job Description

Role Responsibilities

• Assist Sales team in sales related admin tasks.
• Prepare standard price quotations to customers, work on internal supporting tools to manage customer data base and services.
• Process orders, changes and churn requests.
• Work closely with internal supporting teams to follow up on order process and service delivery status to update Sales as well Customers.
• Check and verify information by accessing various internal system tools
• Address billing issues and account receivables by coordinating with the finance team and the customers
• Provide support at sales related customer events.
• Prepare and maintain accurate report
• May need to join customer meeting when necessary.
  
  

• 3+ years experience in handling customer call/e-mails for complaints and inquiries
• Fluent in English, strong communication skills, both written and verbal and excellent active listening skills
• Experience working in sales support or customer support
• Basic knowledge of IT services
• Working knowledge on Microsoft Office (Excel / Word /PowerPoint)
• Coordination skills, ability to listen and collect information
• Adaptability and a team player
  
  

• Responsible attitude with customer-oriented mind-set
• Experience or knowledge in Telecom industry is a plus
• Business level Mandarin is preferable
• Proactive, independent and with can-do attitude.
• Quick learner
  
  

• Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.
  
  

• Signed the UN Women Empowerment Principles which guide our Gender Action Plan
• Trained 60 (and growing) Colties to be Mental Health First Aiders
• Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages.
  
  

• Flexible working hours and the option to work from home.
• Extensive induction program with experienced mentors and buddies.
• Opportunities for further development and educational opportunities.
• Global Family Leave Policy.
• Employee Assistance Program.
• Internal inclusion & diversity employee networks.
  
  

• When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Business Development
• Industries Telecommunications

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Get notified about new Customer Relations Manager jobs in Hong Kong, Hong Kong SAR .

Shenzhen, Guangdong, China CN¥18,000.00-CN¥22,000.00 2 years ago

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