8 Customer Service & Helpdesk jobs in Hong Kong

RESPONSIBILITIES

Strategy

• The role assists Relationship Managers ("RM") in delivering business results through providing quality information flow plus banking and investments services to clients, and in advising on and executing transactions. He/she plays a significant role in fulfilling and maintaining all necessary internal control, risk governance, compliance policy, client communication and profiles in order to prevent operational risk event and meet regulators' requirement & standard.

Business

• Provide comprehensive client support services to RMs in executing a broad range of banking and investment transactions for Private Banking clients.
• Provide concise and relevant information flow and execute all client transactional and administrative needs accurately and on a timely basis.
• Handle and resolve day-to-day queries from clients, RMs on transactional activity, operations, systems, account re-balancing processes etc.
• Support RMs to complete sales documentation and related processes (e.g. client profiling / KYC diligence) and input such information together with deal information into data capture and / or transaction processing systems.
• Assist RMs in preparing Business Credit Application, financial review documentation and other customer correspondence as and when required.
• Support RMs in attending to and following up on customer service issues with clients and internal departments, and in all cases report and escalate customer complaints to management in accordance with established procedures. Failure to report and escalate complaints will result in disciplinary action.

Processes

• Handle and ensure client document and reporting comply with internal process standards.
• Ensure full awareness of and adherence to the policy and procedures e.g. credit policy and operation procedures.

Risk Management

• To comply with all applicable money laundering prevention procedures and, in particular, highlight suspicious activities/behaviour of clients and staff e.g. account irregularities and alert TL/CA of the suspicious transactions on a timely basis.
• Fully compliant with regulations and Group policies and guidelines, and be able to highlight, mitigate and protect the bank against credit, legal, documentation, repetition and other risks; to conduct business at all times in a compliance-conscious manner and alert to the potential risks of money laundering and other undesirable transactions/activity during and after client on-boarding process.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• RM, RM Team Leader, Senior Client Partner, Market Head, CSM Team Leaders, Head of Client Services and Change Delivery, Operations, COO Office.

Qualification

• HKMA Relevant Individual Type 1.

Role Specific Technical Competencies

• Client Service Experience in Banking Industry.
• General Banking Knowledge.
• Investment and Product Knowledge.
• Communication Skill.
• Language - English & Mandarin/Cantonese.
• Knowledge of Banking Practices and Regulations.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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**Country:**
Hong Kong
**Location:**
Unit 901, 9/F, 8 Lam Chak Street, Kowloon Bay, Kowloon, Hong Kong
**Position** : **Customer Service Representative APAC at LenelS2**
**Reports to** : Supply Chain & Customer Service Manager APAC
**Location** : Hong Kong
**About LenelS2**
LenelS2 is a global leader in advanced security systems and access control solutions, providing innovative technologies that secure buildings, assets, and people worldwide. With a commitment to excellence and cutting-edge technology, LenelS2 is dedicated to delivering superior security solutions to its customers.
**Key Responsibilities**
+ _Answer incoming phone calls and email messages from customers for the following functions:_
+ _Order Processing / Order Status_
+ _Return Materials Authorizations_
+ _Pricing and Sales Quotations_
+ _General Customer Inquiries_
+ _Effectively resolve sensitive situations involving customer discrepancies_
+ _Perform order entry and respond to order inquiries from customers_
+ _Facilitate processing of return materials authorizations_
+ _Communicate and coordinate with internal departments acting as a liaison for our customers_
+ _Provide product pricing_
+ _Maintain required quality levels for phone and data entry activities_
+ _Follow pre-defined procedures to identify, evaluate and solve customer issues_
+ _Other tasks as assigned_
**Qualifications**
+ Communicate effectively in person, over the phone and through email communications
+ Problem solving
+ Analyzing information
+ Multi-tasking
+ Quality focused - Attention to detail
+ People oriented
**Benefits**
+ Intermediate or better skill level with MS Word, Excel, Outlook, and an aptitude for learning software productivity applications quickly.
+ Excellent written, oral, and reading comprehension / communication skills to both communicate effectively with customers and document cases.
+ Experience and references in a customer service position.
+ Has initiative and takes ownership to follow through and resolve customer's issues.
+ Enjoys an action oriented hands-on growth environment
**Carrier is An Equal** **Opportunity/Affirmative** **Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**
**Job Applicant's Privacy Notice:**
Click on this link ( to read the Job Applicant's Privacy Notice

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.
**Shape your Career with Citi**
Citi Global Wealth (CGW) brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.
Citigold clients have a dedicated team, complimentary financial planning, world-class investing capabilities, preferred pricing on select products and exclusive travel and lifestyle benefits. Citigold Private Client (CPC), the highest tier of banking at Citibank, is for clients with more than $1 million and offers an elevated financial relationship with a higher level of service and wealth management.
We're currently looking for a high caliber professional to join our team as **Officer, Client Service Specialist, - Onsite** (Internal Job Title: Client Service Specialist - **C05** ) based in Hong Kong. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
+ Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
+ We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That's why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
+ We empower our employees to manage their financial well-being and help them plan for the future.
+ Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
+ We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
+ We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.
**In this role, you're expected to:**
The Service Specialist ensures an excellent level of customer service in order to achieve their full satisfaction, managing the resources of the Branch, seeking to generate from the arrival of the client to the branch "Exceptional Experiences".
+ Coordinate the application of the Attention and Operation Model in Branch
+ Promote the products / Services of the Institution in the clients' yard and intensify with the clients the promotion to make the use of self-service means.
+ Coordinate adequately the material resources and the employees of the Branch.
+ Efficiently contribute with the control and security functions with the personnel designated as responsible for this function.
+ Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
+ Perform efficient and accurate banking transactions including, managing cash supply for the branch, processing incoming/outgoing cash deposits
**As a successful candidate, you'd ideally have the following skills and exposure:**
+ Bachelor's/University degree or equivalent experience
+ Experience in customer service, sales and/or referencing in branches
+ Consistently demonstrates clear and concise written and verbal communication
+ Able to build connection between our digital platform and our clients
+ Remodeling our clients banking behavior in embracing digitization
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
**Take the next step in your career, apply for this role at Citi today**
_ Family Group:**
Private Client Coverage
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**Job Family:**
Client Services
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**Time Type:**
Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi ( .
View the "EEO is the Law ( " poster. View the EEO is the Law Supplement ( .
View the EEO Policy Statement ( .
View the Pay Transparency Posting ( is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

**Creating Peace of Mind by Pioneering Safety and Security**
At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 11,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.
1- **Office Administration:**
+ Sending regular reports to the Finance Leader (Account payable, Account receivable lists, cash situation including the daily bank reports which I take from internet)
+ Paying the utilities, courier charges, suppliers, payroll, either by check or internet transfer, preparing the payment vouchers and sending to PY Demaret and accounting department in Netherland
+ Follow up of account receivables
+ Follow up of legal documents ( BR, MPF payments etc.)
+ Miscellaneous administration jobs when necessary
2- **CUSTOMER/SALES SERVICE**
Since we do not work with stock, the order processing is as below:
Our incoterms are FOB China, Taiwan. We are responsible to send the goods to forwarder ware houses.
+ Receiving the confirmed order from the customer
+ As customer service lead, deliver service to the customer also by visiting them in Asia 2x per yr
+ Build relationship with customers/Asian assemblers, investigate sales opportunities, be able report back competitive actions that take place
+ Be member of the OEM Sales team during the Taichung Bike week and Taipeh show to co-meet customers/Asian-assemblers
+ Placing in ERP the customer order which automatically creates the order conformation
+ The customer order creates a purchase request automatically
+ According to purchase request we issue the Purchase Order to the related supplier in ERP
+ Send the PO to the suppliers, there can be 2 or more suppliers involved in one order
+ Receiving the ex-factory dates from the suppliers (their PI to us)
+ Sending the order conformation to the customer with the date in line with the suppliers'
+ Issuing invoice from ERP
+ Our payment term is mostly T/T at BL fax copy, so we follow up the payment. It may vary to a week after the BL.
**We Celebrate Who We Are!**
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team .
© Allegion plc, 2020 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370
Allegion is an equal opportunity and affirmative action employer ( Policy
**We are Allegion.**
A team of experts.
United under a common desire;
Protect today innovate for tomorrow.
And never settle for the status quo.
We believe in anticipating opportunities
by sharpening our skills
and finding new answers
through collaboration.
We believe in a safer, more secure world.
We believe in providing peace of mind.
We believe in being true to ourselves and to those
who trust-in our protection.
We are many. We are one.
**We are Allegion.**

Officer, Contact Center Customer Service

Citi Kowloon City District, Hong Kong SAR

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Officer, Contact Center Customer Service

Citi Kowloon City District, Hong Kong SAR

20 hours ago Be among the first 25 applicants

Join to apply for the Officer, Contact Center Customer Service role at Citi

At Citi , we connect millions of people daily across various cities and countries, leveraging our extensive global network. We offer a wide range of financial services to consumers, corporations, governments, and institutions, helping them seize opportunities and address challenges.

Shape your Career with Citi

Citi's Wealth division unites the full strength of Citi to serve wealth clients from affluent to ultra-high net worth and family offices. Our strategies assist clients in maintaining liquidity, maximizing yields, transacting in foreign currencies, managing expenses, and cash flow across regions, supported by our global network.

We are seeking a high-caliber professional to join as Officer, Contact Center Customer Service - Onsite (Internal Title: Service Representative – C05) based in Hong Kong. As part of our team, you'll receive resources tailored to your needs, empowering you to make healthy decisions and manage your financial well-being.

Our employee benefits include:

• Programs for physical and mental well-being, including telehealth, health advocates, and confidential counseling.
• Expanded Paid Parental Leave Policy for new parents worldwide.
• Support for financial planning and well-being.
• Access to extensive learning and development resources.
• Work-life balance programs, including generous paid time off.
• Community volunteering resources; Citi employees contributed over 1 million volunteer hours globally in 2019.

In this role, you will:

• Handle incoming calls and chats across segments, delivering excellent customer service for a superior Citibanking experience.
• Manage inquiries and transactions related to banking, investment, and credit card products.
• Promote and cross-sell Citi's products as appropriate.
• Apply technical and professional knowledge to support team objectives.
• Communicate information clearly and be sensitive to audience diversity.

Ideal candidate skills and experience:

• Higher Diploma or above; 1+ year relevant experience.
• Proficiency in English, Mandarin, and Cantonese.
• Good understanding of procedures and concepts within the technical/subject area.
• Ability to work collaboratively within a team to achieve objectives.

Working at Citi offers more than a job; it’s a chance to grow your career, contribute to your community, and make a meaningful impact. Apply today to take the next step in your career.

Job Details

Family Group: Customer Service

Job Family: Service

Type: Full-time

Industry: Banking, Financial Services, Investment Banking

Citi is an equal opportunity employer. Qualified candidates will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For accommodations, review Accessibility at Citi. View Citi’s EEO Policy and the 'Know Your Rights' poster.

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Customer Service Officer (The Kai Tak Mall)

Join to apply for the Customer Service Officer (The Kai Tak Mall) role at Kai Tak Sports Park .

About the job

The Customer Service Officer will be responsible for providing premium customer service, supporting daily mall operations, and administrative tasks. The role involves handling customer inquiries, collecting feedback, supporting promotional and exhibition events, and preparing reports.

Responsibilities

• Provide excellent customer service by handling inquiries and collecting feedback inside the mall to facilitate operational analysis and planning.
• Support daily mall operations, including promotions and exhibitions.
• Assist with administrative tasks and prepare related reports and documents.
• Perform other duties as assigned by supervisors.

Requirements

• Minimum 1-year experience in customer service, hospitality, membership, retail, or property management industry.
• Diploma or above; certificates in Hospitality Management, Property Management, or related disciplines preferred.
• Customer-oriented with good communication skills.
• Fluent in Cantonese, English, and Mandarin; knowledge of additional languages is a plus.
• Proficient in MS Office, especially Excel.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Events Services

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Customer Service Representative – Hong Kong

CCG Hong Kong is the subsidiary of Certified Collectibles Group (CCG), headquartered in Sarasota, Florida. It is part of the world's leading company for the independent valuation of coins, banknotes/paper money, comic books, trading cards (such as Pokémon or sports cards), stamps and other collectibles. In addition to its headquarters in Sarasota, Florida, CCG has additional offices in Munich, London, Shanghai and Hong Kong.

Since 1987, the CCG companies have certified nearly 100 million coins, banknotes, comic books, video games, trading cards, sports cards, stamps, estate items and related collectibles.

Due to ongoing business growth and the ever-increasing demand for our services, we are looking for an experienced full-time Customer Service Representative to join our team in Hong Kong.

In this role you will:

• Answer incoming customer contacts via phone, email, SMS, and other contact channels
• Assist customers with in-person appointments
• Prepare and provide internal and external written correspondence via email
• Improve customer loyalty through the successful overall support of our local and international B2B and B2C customers via email and on the phone (in Cantonese, Mandarin and English)
• Review and coordinate customer orders
• Resolve customer concerns and complaints
• Collect customer feedback and make recommendations for potential products and/or services to management by analyzing customer needs
• Maintain and update the customer database
• Conduct basic research on collectibles (coins, notes, trading cards) using company online tools, databases and other research materials
• Collaborate closely with internal stakeholders such as accounting, marketing, and logistics
• Support with other administrative tasks as requested by management

What will help you succeed:

• 2+ years of previous customer service/call center experience or relevant experience
• Fluency in spoken and written Cantonese, Mandarin and English (the position requires daily and extensive communication with customers and employees). Further language skills are a great advantage
• You are motivated by helping other people and have already gained experience in customer service
• You possess excellent communication and organizational skills
• You maintain an overview even in stressful situations and impress others with your friendly and confident demeanor
• You have basic knowledge of computer applications (MS Office)
• You are a self-starter, like to take initiative and have a developed sense of urgency
• You strive in an environment of teamwork and flexibility
• You are willing to travel (trade fair preparation and participation)

Travel Requirements:

This position may require overnight travel on occasion throughout the APAC region to attend and support events and trade shows.

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