What Jobs are available for Customer Service & Helpdesk in Hong Kong?

The Role:

We are seeking a highly motivated and customer-focused Customer Support Specialist to join our Customer Centre. You will be responsible for managing inbound customer enquiries and complaints, providing one-stop customer care services, and ensuring a positive customer experience.

Key Responsibilities:

• Manage group medical inbound customer enquiries and complaints from various touchpoints, including calls, emails, written correspondence, and social media channels
• Establish and maintain good customer relationships by providing one-stop customer care services
• Provide after-sales service to customers, including policy endorsements and claims handling
• Ensure service delivery meets company standards and complies with internal and regulatory requirements
• Ensure the accuracy of data and activities logged in the system
• Support initiatives and projects assigned to drive process improvements

Requirements:

• DSE / HKCEE graduate or above qualifications
• Holder of IIQE (Paper I & II) qualifications
• At least 3 years of experience in an inbound call center environment with a focus on customer service, complaint, and claims handling
• Group medical knowledge and experience are essential
• Self-motivated, independent, good team player, customer-oriented with excellent customer service and communication skills
• Fluency in Cantonese, good command of English and Mandarin would be an advantage
• Proficient in MS Word, Excel, PowerPoint, and Chinese Word Processing

About Lendela
Founded in 2018, Lendela is a fast-growing fintech on a mission to simplify financing and enable greater financial access. Our platform matches borrowers with personalised loan options through a simple application, empowering borrowers with choice and transparency while offering an alternative to the cumbersome and opaque traditional lending landscape.

Since our inception, we have facilitated over 400,000 loan applications alongside more than 100 lending partners. In 2023, we successfully raised US$5 million in an oversubscribed Series A to scale our unique model across Asia Pacific. Our backers include Singlife co-founder Walter de Oude's Chocolate Ventures as well as prominent Singapore-based VC firm Cocoon Capital. Lendela currently serves customers in Singapore, Hong Kong, and Australia.

Why join us?
Your growth is our success:
We believe that when you get to achieve your potential, consumers, investors, and the team all win. This is why we're as invested in the company's success as we are in yours, and joining us means that you'll be working alongside people who genuinely want you to be the best you can be.

We're in an industry with massive growth potential and huge challenges to solve:
The global lending industry is vibrant, varied, and ripe for exponential growth — and we're riding it hard. We have a significant advantage in APAC and are well-placed to solve the problems in the industry today. Joining us means that you'll be at the forefront of this transformation.

We're global and diverse:
We operate across four exciting markets and are home to dozens of subject matter experts who honed their expertise in some of the world's most recognisable companies. This means that you'll get to work with diverse teams, expose yourself to game-changing ideas, and grapple with challenging problems every day.

We're driven by what works:
We're guided by data in whatever we do, and we measure the results of every decision we make to ensure we're constantly optimising for our business objectives. Joining us means you'll get to embrace this data-driven way of working alongside true champions of it, aligning your growth with the outcomes you achieve.

Job Overview
At Lendela we connect consumers to financial institutions to help them get the best personal loans. With our reverse auction model supported by cutting edge technology, we're bringing the world's most advanced personal loan marketplace to APAC.

We're looking for a dynamic and aspiring
Customer Success Executive
to join our team in Hong Kong. As a Customer Success Executive, you will take full control of the customer journey, build successful relationships with each customer and scale the market.

Responsibilities

• To act as the customer's main point of contact and ensure that their loan application, queries, expectations or issues are dealt with timely and in adherence to our CX principles and goals
• To liaise between customers and partners, to ensure optimal matching between the two
• To execute on and achieve sales targets, and help drive the most optimal outcomes for the borrowers we serve
• To develop & nurture customer relations based on CX principles and through consistent and active communication, and excellent post-application support

Qualifications & Skills

• Fresh graduate welcome- Experience in customer success or customer-facing sales is an advantage
• Experience in or exposure to Customer Experience (CX), including its core tenets and how it can be applied to customer success is a plus
• Outstanding negotiation skills with the ability to handle challenges
• A mentality and attitude that thrives on being in a very fast-paced environment and part of a team of high-achieving individuals
• Patience, persistence and persuasiveness
• Excellent communication skills
• Speak and read English and Cantonese

What are we offering?

• Competitive base salary
• Commission scheme
• 15 days of annual leave
• Group medical

Roles & Responsibilities

● Act as the primary point of contact and trusted advisor for a portfolio of existing accounts to ensure customer satisfaction and retention.

● Drive adoption and expansion of multi-cloud services, including but not limited to AI & Data, Infrastructure & Security, FinOps, migration, work transformation within assigned accounts.

● Create and articulate compelling value propositions tailored to customer needs and business goals, leveraging CloudMile's expertise as MSP, MSSP and various specializations.

● Demonstrate technical knowledge around cloud architectures, including generative AI, security, data analytics, cloud migration, and infrastructure will be a bonus.

● Collaborate cross-functionally with sales, marketing, pre-sales, post-sales and support teams to deliver a seamless customer experience.

● Monitor and influence customer health metrics and adoption to proactively address issues and identify opportunities for upselling, cross-selling, contract renewal, and risk mitigation.

● Maintain accurate and up-to-date information in CRM system (

) and other internal tools.

● Participate in quarterly business reviews (QBRs) and training sessions to educate customers on new features, services, and innovations in AI and Cloud technology.

● Take ownership of customer success outcomes, including account growth, retention, and alignment with CloudMile's mission to accelerate digital transformation.

What We Are Looking For

● Basic knowledge of the IT landscape with a passion for AI and Cloud technology.

● Minimum 2 years of experience in technology sales, customer success, account management, or related business development roles, preferably in cloud or AI services.

● Proven ability to manage and grow existing accounts while maintaining a robust sales pipeline on

or a similar CRM.

● Strong self-starter mentality with the ability to work independently in a fast-paced, dynamic environment across multicultural teams in Asia.

● Excellent interpersonal and communication skills in Cantonese and English (both spoken and written); Mandarin is a plus.

● Extroverted and outgoing personality, comfortable engaging with stakeholders from diverse backgrounds.

● Bachelor's degree or equivalent qualification.

Responsibilities:

• Customer account opening and data updates
• Execute securities transactions for clients with accuracy and efficiency
• Provide quality customer services and answer client's enquiries
• Assist in handling daily processing for trade reconciliation and settlement

Requirements:

• Holder of SFC License RA1 (Dealing in securities) or Passed HKSI papers 1,7 & 8 and qualify to apply SFC License
• Able to handle transaction with accuracy and efficiency
• Rigorous and responsible
• Individuals / team are both welcomed

Remuneration and Benefits:

• Attractive commission scheme
• Provide professional and efficient trading platform

Duties :

• Responsible for answering general customer enquiries and customer service
• Handle data entry and other clerical work related to customer service
• Follow up customer enquiries and customer order status
• Coordinate related matters with internal/external parties of the company
• Handle urgent temporary tasks assigned by the customer service department

Requirement :

• High school graduation or above
• Those with less work experience will also be considered; basic computer, writing skills, Microsoft Word, Excel
• Preference will be given to those who understand Chinese input method (倉頡 / 速成)
• Have a high-quality service attitude, good interpersonal and communication skills, and work attentively
• Some Mandarin or English

Tat Fai Zipper (HK) Company Limited, a well established and expanding garment accessories company located in Lai Chi Kok. Our client, Global Apparel Fashion Brands and Retailers, has a long establishment in Hong Kong and overseas. To meet our high business growth, we are seeking for the following post to join our team.

Responsibilities:

1. Handle customer enquiries and services request through e-mail and phone
2. Issue orders, follow up production and the delivery time frames.
3. Handle parcel and courier to customers and factories.
4. Prepare ad-hoc assignment from time to time assigned by Supervisor
5. Able to work under pressure and work independently

Requirements:

1. F.5 / DSE graduate or above
2. At least 2 years of working experience, preferably within the zipper or garment industry
3. Proficiency in computer application, especially in MS Word and Excel.
4. Good command of both written and spoken English and Chinese (Cantonese and Putonghua)
5. A positive, can work Independent, well-organized team player with strong communication skills

Apply now to join our dynamic team and be a part of our continued success

We offer an attractive remuneration package including 5 day-work, Double pay, annual leave, special leave & medical insurance to successful candidates.  Please send us your full resume stating your availability, current and expected salary to -

Responsibilities:

• Greet and assist clients with appointments, inquiries, and pet admissions
• Schedule appointments and manage the front desk efficiently
• Maintain a warm and welcoming reception area for clients
• Handle phone calls, emails, and client communications with professionalism
• Collect and process payments accurately

Requirements:

• Excellent communication and interpersonal skills
• Proficiency in English and Chinese
• Previous customer service experience is a plus
• A passion for providing outstanding client experiences

Responsibilities:

• Monitor the daily operations of car parks in various districts, including security systems, handling of emergency incidents, customer enquiries and work closely with colleagues at various parking lots
• 監控各區停車場的日常運營,包括安全系統、處理緊急事件、客戶查詢,並與各停車場的同事密切合作。
• Respond to vehicle accidents, customer complaints, or other unexpected situations promptly and provide effective solutions of car sharing service
• 處理車輛事故、客戶投訴或其他意外情況,並為共用汽車服務提供有效解決方案。

Requirements:

• Diploma or above in any discipline
• 文憑或以上學歷程度
• Minimum 1 year of working experience in control room, customer service or equivalent
• 至少1年的控制室、客戶服務或相關工作經驗
• Good command of spoken and written Cantonese, English
• 良好的廣東話和英語口語及書寫能力
• Able to handle multi-tasks and work under pressure
• 能夠處理多項任務並在壓力下工作
• 5 days work week
• 5天工作
• Willing to take overnight shift duty would be an advantage
• 接受通宵更優先考慮
• Possess a valid HK driving licence with Class 1 would be an advantage
• 持有有效香港正式駕駛執照 (第1類) 優先考慮

Job Duties:

- Handle and follow up on clients' inquiries on account opening, trading platform, and market information in a comprehensive and professional manner

• Establish and maintain a good relationship with clients

• Handle individual and corporate account onboarding procedures, including data collection, risk disclosure, preliminary KYC/CDD, etc.

• Handle clients' complaints, coordinate and resolve issues promptly, and maintain customer satisfaction.

• Maintain relationships with high-value clients by providing tailored services to enhance their experience.

• Execute client retention strategies to improve client engagement and loyalty consistently.

• Obtain feedback from clients on the service delivered and recommend a service improvement plan to the Company

• Maintain client database and prepare data reports and/or analysis when necessary

• Assist in ad-hoc projects as assigned

Requirements:

• Diploma or above in business or related discipline

• Minimum 1 year of relevant sales and customer service experience in the investment industry

• Excellent customer service with good communication skills and detail-minded, responsible, and proactive

• Knowledge of securities and futures markets and products will be an advantage

• Qualification of SFC License Type 1 and Type 2 is an advantage

• Good command of both spoken and written English and Chinese. Proficiency in Putonghua is a plus

• Fresh graduates will also be considered