What Jobs are available for Client Service in Hong Kong?

This is the additional headcount for supporting the growth of business.

You will report directly to the Client Services Manager and work closely with staff in various departments including Registrar, Finance, Shipping, Warehouse, and Operations.

Responsibilities:

• Interface with local and oversea clients and maintain an excellent relationship with them.
• Preparation of quotation acceptance, receiving/releasing/transportation of goods, visual check reporting, preparation of work order for operations, and subsequently billing.
• Coordinate each move according to client's shipping requirement and profile.
• Oversee and coordinate client escalated operational issues while manage and oversee effective dissemination of client information to operations teams.
• Ensure that the feedback from client, related operational issues are disseminated timely to the team-members and track for improvements. Timely flagging of issues to management.
• Documentation and record administration from timely response to email enquiries.
• Follow-up goods in-transit and under storage.
• To liaise between relevant departments to ensure proper execution of documentation according to SOP.

Requirement:

• Bachelor's degree in business administration or marketing.
• At least 3-5 years experiences on Customer Services
• Numerate analytical and competent in Microsoft Office Application, especially MS Excel.
• Experience in shipping is preferred while logistic customer service is an advantage.
• Good command of English and Mandarin is required
• Immediate available or short-notice is preferred

Interested parties please send your full resume with current and expected salary by clicking "APPLY NOW" for application. Please note that only shortlisted candidates will be notified.

We are an equal opportunity employer and welcome applications from all qualified candidates.  All personal data collected will be treated in strict confidence and used solely for recruitment purposes.  Applicants not hearing from us within 1 month may consider their applications unsuccessful.   All personal data collected will be destroyed within 12 months.

Our client is an established asset management firm with stable and professional team. They are looking for a client service and marketing role to assist on their business development.

Responsibilities:

• Provide ongoing support to institutional and intermediary client business
• Respond to existing and prospective investors on inquiries in a timely and professional manner
• Manage client onboarding, account opening, and regulatory reporting required
• Assist in KYC, AML, and other standardized guidelines within the firm
• Other work assigned by the management

Requirements:

• Undergraduate degree in business, finance, economics or a related field
• 2-5 years related experience in the financial industry, preferably in asset management business, including client services and sales support
• Sound knowledge of mutual fund sales and operations are highly preferred
• Strong communication and client relationship management skills
• Proficiency in both English and Mandarin

*Personal data collected will be used for recruitment purpose only*

Responsibilities:

• Manage client account opening processes, ensuring compliance with SFC requirements and internal procedures
• Conduct KYC/CDD checks for individual and corporate accounts
• Handle client inquiries, complaints, and escalations in a timely and professional manner
• Coordinate and support marketing and client engagement activities
• Contribute to the enhancement of client service policies and operational efficiency
• Undertake other ad-hoc assignments as required

Requirements:

• Bachelor's degree preferred with 1–2 years of client servicing experience in financial institutions; brokerage experience is an advantage
• Holder of SFC Type 1 license
• Strong interpersonal, communication, and analytical skills
• Detail-minded with good problem-solving ability and multitasking skills
• Proficient in English and Chinese; fluency in Mandarin preferred
• Candidates with less experience may be considered for Client Service Officer

Benefits:

• Competitive salary
• Discretionary bonus
• Medical scheme

Our client is a global leading asset management firm with good team and culture. They are looking for a client service role to assist on their team expansion.

Responsibilities

• Respond to ad-hoc requests from clients and prospective clients, supporting client relationship managers across public and private market offerings
• Provide Korean–English translation for marketing materials and client communications as needed
• Collaborate closely with internal teams to ensure consistent communication and accurate data delivery
• Develop and produce portfolio performance reports and related client communications
• Assist in preparing client presentations and program reporting materials
• Coordinate with local and global teams to align program characteristics with client needs and requirements
• Support client and internal meetings, events, and activities
• Contribute to broader regional team efforts, providing backup support when needed
• Support ad-hoc requests and projects;

Requirements

• Minimum 3 years of experience in a client-facing role, ideally within mutual funds or structured products; solid knowledge of traditional and alternative investments is a plus
• Experience working with Korean investors preferred
• Fluent in Korean and English (spoken, written, and reading proficiency)
• Proficient in Microsoft Office applications
• Self-starter with a global mindset and strong motivation
• Exceptional attention to detail and accuracy
• Strong communication and organizational skills;
• Proactive, collaborative team player

*Personal data collected will be used for recruitment purpose only*

Our client is a top Technology MNC and they are looking for a Client Service Executive/Manager for theirClient Service Unit team.

Position: Client Service Executive/Manager – Enterprise Sector

Summary:

We are seeking a motivated and results-driven Sales Executive or Manager to join the Client Service Unit. The ideal candidate will focus on acquiring new business, nurturing client relationships, and driving revenue growth for existing accounts.

Job Responsibilities:

• Provide account servicing to clients, addressing inquiries, issues, or concerns promptly.
• Manage the contract renewal process for existing clients, ensuring timely and accurate completion.
• Develop and maintain strong client relationships to ensure continued satisfaction and loyalty.
• Identify opportunities for account growth and upselling, collaborating with the team to develop strategies.
• Track and report on account activities, renewal status, and client feedback.
• Collaborate with other departments to ensure a seamless client experience.
• Maintain accurate records of sales activities, forecasts, and pipeline management in the CRM system.

Requirements:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in inside sales, account management, or customer service, preferably in the IT industry.
• Preferred experience or network in the healthcare sector but not a must, demonstrating an understanding of industry-specific challenges and client needs.
• A proactive and results-oriented mindset, focusing on achieving sales targets and client satisfaction.
• Strong communication and interpersonal skills, with the ability to build rapport with clients.
• Excellent organizational and time management skills, capable of managing multiple tasks simultaneously.
• Results-oriented with a track record of meeting or exceeding sales targets.
• Familiarity with CRM software and sales analytics tools.

Interested parties please click Apply Now to submit your CV to us. Or you can send your resume to internal @ .

Responsibilities:

• Perform account opening and maintenance services including processing all client onboarding documents and ensuring compliance with related regulatory requirements and internal guidelines;
• Support RMs in completing KYC/ CDD review, credit application and related documentation;
• Provide administrative support to Team Leaders / RMs and liaise with relevant departments to execute transactions;
• Answer queries from RMs and clients on transactional activities, operations, and systems and provide effective solutions to such queries.

Requirements:

• University degree in business or related disciplines;
• Minimum 4 years of relevant experience as Client Services Officer / Assistant Relationship Manager in Priority /Private Banking or Securities Brokerage with experience in Account opening and trade execution
• Ability to handle multiple tasks independently with good interpersonal and communication skills;
• Good command in written and spoken English and Chinese, especially Mandarin;
• A good team player who can work effectively and be positive towards learning and performing the assigned duties.

Attractive remuneration and fringe benefits will be offered to the successful candidate.

Interested candidates should apply with a detailed resume and present and expected salaries by clicking the Quick Apply button.

All information received will be treated in strict confidence and used for recruitment only.

Only shortlisted candidates will be notified.

Qualifications & experience

• Must be fluent in spoken and written English, good command of Chinese is preferred (both Cantonese and Mandarin).
• Be punctual, with a strong sense of responsibility, good working attitude, and able to work independently.
• Willingness to learn.
• Having relevant administrative work experience is an advantage, on-the-job training will be provided.
• Hands on PC knowledge and experience in using different types of software such as MS Word, Excel, Outlook, PowerPoint, etc.
• Bookkeeping or accounting background would be perferred.

Tasks & responsibilities

• Managing clients' overall non-clinical experience, including but not limited to appointment coordination, concierge service pre- and post-sessions, and addressing general inquiries in a professional and courteous manner.
• Handling administrative duties such as data recording, bookkeeping, and report generation.
• Creating and maintaining a welcoming and hygienic environment.
• Providing support to clinical team as needed.

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Private Banking and Trust Services

Hang Seng's Private Banking provides services for people who have successfully built their asset base and now want to place their wealth in the hands of experts who know how to nurture it.

Our banking services and products are bespoke, ranging from tailored investment advice and capital solutions to holistic health and personal protection and trustee services. Our team offers professional wealth management advice at both a local level and on a global scale.

Should you join our Private Banking business, you will focus on building close relationship with our high-net-worth customers, providing professional advice and premium service to them and contribute to the profitability of the Bank.

We are currently seeking a high caliber professional to join our team as Client Service Manager, reporting to Head of Platform Management.

Principal Responsibilities:

• Lead the team of Assistant Client Service Manager (ACSM) to deliver high quality and consistent services to Private Banking Clients
• Coach, mentor and develop ACSMs to acquire the same level of skills and knowledge in execution and the adoption of best practices
• ACSM resources management, RM/ACSM ratio monitoring, mapping and backup arrangement
• Be a Point of Escalation for client's complaints, operational incidents and on-ground issues
• Represent the Front Office in the Bank's change management initiatives and projects
• Act as the primary liaison for the FO, ensuring alignment between daily operational activities and overarching business goals.
• Support Head of Platform Management in the implementation of Business Strategies/ Initiatives; identify streamlining opportunities and initiate procedural changes and/ or system enhancements to cope with internal or external requirements/ changes and ensure control effectiveness
• Conduct regular review on internal guidelines, work processes and service levels to enhance operational efficiencies
• Provide Business Management support, undertake other assignments/projects as required by Management from time to time
• Monitor, analyze, and report on relevant Key Performance Indictor to access the effectiveness of processes and team performance. Provide regular updates and actionable insights to management.
• Promote knowledge sharing by documenting and disseminating successful strategies and process improvements across multiple teams, ensuring consistent adoption of best practices.

Requirements:

• Bachelor degree or above
• Passes in HKSI and IIQE Licensing Examinations
• Proven years in the relevant role in banking sector
• Exceptional team leader with exceptional communication skill and navigation skills
• Good analytics and logic to prioritise and work effectively under pressure
• Able to lead, motivate and mobilise a large team of assistants to deliver the day-to-day role an ad-hoc projects
• Able to adapt and react to new regulations efficiently and collaborate with various departments
• Able to act without supervision for time critical issues
• Able to drive improvements in process and provide positive suggestions to related departments
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks.

You'll achieve more when you join Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

The Value of Active Minds

About Jupiter

Jupiter is one of the UK's leading investment management companies with around 500 employees and £47.1 billion worth of assets under management (as at 30th June 2025).

Jupiter provides investment services to individual and institutional investors through mutual funds (UK unit trusts, Luxembourg SICAVs and Dublin OEICs), separately managed accounts and sub-advised funds. Jupiter has experienced a period of international growth with offices open in EMEA, APAC and the US.

Background

The is a Sales-support role based in Hong Kong, reporting to Head of Sales, North Asia.

The role is integral to the Jupiter sales team covering North Asia. The incumbent will be required to provide sales support functions to the North Asia Sales team with the goal of building the Asia business.

We are looking for a team player with strong communication and interpersonal skills, high energy and a positive learning attitude with the ability to use their own initiative. Relevant client service experience would be preferable. A genuine interest to learn and excel will be key in identifying the most suitable candidate.

Key Responsibilities

• To be highly competent and effective in performing all sales-support functions:
• Ensuring a self-discipline and understanding to achieve high standards of client service with consistent & relevant follow-up and follow-through.
• Assisting Sales Directors with sales pitches, client meetings and queries.
• Working closely with Marketing team to organise and host client events, and provide support to campaigns.
• Working with Client Service in Singapore and globally to coordinate efforts in supporting client needs.
• Collecting data, coordinating and working closely with colleagues from various departments to complete client DDQs and RFPs.
• Assisting with daily client email traffic, ensuring requests are managed in an efficient and timely manner.
• Be well-versed in client account opening and maintenance procedures.
• Working with Legal, Compliance and Oversight officers on client onboarding.
• Working with Client Reporting to complete regular reports for clients.
• Upkeeping the Salesforce database.
• Contribute to improvements in the working processes of the Sales team.
• Support Head of Hong Kong in basic office logistics, and administration.

Desired Skills / Experience

• 3-5 years relevant industry experience
• Direct sales/client-facing/business development experience would be preferable but not essential if other skills are evident.
• Good knowledge of, and interest in financial markets and investments
• Strong communication and interpersonal skills, including good written English
• Team player mentality
• Positive, can-do attitude
• Affable and likeable personality

Don't meet every requirement? At Jupiter we are dedicated to building a diverse and inclusive workplace, so if you are interested in this role, but don't think your experience aligns perfectly with every listed requirement in the job description, we would encourage you to apply. You may be the right person for this role.