134 Customer Service & Helpdesk jobs in Hong Kong

Join to apply for the Sr. Manager Customer Success (Firework) role at Not Another Headhunting Company

4 days ago Be among the first 25 applicants

Join to apply for the Sr. Manager Customer Success (Firework) role at Not Another Headhunting Company

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This Job Post is created on behalf of our client Firework

Join Firework, a fast-growing leader in commerce innovation , as their Senior Manager, Customer Success, to drive the expansion together.

Firework is a rapidly growing SaaS company focusing on redefining commerce industry. As they accelerate their expansion in the APAC market, they're seeking a passionate Senior Manager, Customer Success. You will drive client satisfaction, retention, and growth through strategic relationship management and value optimization to fuel innovative projects.

What You Will Do

• Strategic Partnership Development: Serve as a trusted advisor for a diverse portfolio of clients, building long-term partnerships that drive mutual success and growth while acting as their primary point of contact
• Revenue Optimization & Customer Lifecycle Management: Own the entire post-sale journey while maximizing customer lifetime value through strategic upsell/cross-sell initiatives, churn reduction, and data-driven ROI analysis to demonstrate clear business impact
• Collaborative Business Growth: Partner with Sales and cross-functional teams to forecast opportunities, negotiate renewals, and conduct compelling business reviews that strengthen relationships and showcase tangible value
• Customer Advocacy & Experience Enhancement: Champion the voice of the customer by gathering product feedback, analysing usage patterns, and delivering personalized recommendations that drive meaningful adoption and exceptional service experiences
• Operational Excellence & Team Leadership: Manage and mentor a growing team of Customer Success professionals to ensure scalable, high-quality service delivery while overseeing day-to-day customer operations including billing and process improvements
  
  
  

What You Will Bring

• Bachelor's degree with 5+ years in customer success management, preferably in eCommerce, demonstrating progressive leadership and relationship development expertise
• Exceptional track record of driving business growth through KPI optimization (renewal rates, upsells, NRR) with strong commercial acumen and proven revenue contribution abilities
• Thrives in fast-paced start-up environment
• Attention to detail, efficient multitasking capabilities, and a balanced blend of creative thinking and analytical decision-making
• Fluent in both English and Cantonese (speaking, reading, and writing)
  
  
  

Why You Will Love Working At Firework

• Join a growing SaaS company which backed by top US start-ups, redefining the future of commerce industry
• Thrive in a flexible work environment with remote options
• Be part of a company with a solid 8-year legacy and bold plans to conquer the APAC market
  

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Human Resources Services

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Sign in to set job alerts for “Manager of Customer Success” roles. Assistant Manager, Customer Relationship Deputy Manager to Senior Manager, Complaints Team (Assistant) Service Management Manager (ToB) Assistant Manager - Contact Centre and Remote Channel Service Quality Manager - Cards & Unsecured Lending Manager, Customer Relationship (Complaint Handling) Customer Service Manager I - Wealth & Personal Banking Manager, Customer & Policy Services, Projects & Operation Excellence Assistant /Deputy Operation Manager (Branch)

Central & Western District, Hong Kong SAR 2 weeks ago

Hong Kong SAR $15,360.00-$15,600.00 1 month ago

Customer Success Manager SAP Academy for Customer Success - Hong Kong Customer Success Manager (TAM) - Oracle Database/ Middlesware/ Infrastructure

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1 day ago Be among the first 25 applicants

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Direct message the job poster from Avenir Group

• VIP / Institutional account services/ CS preferred , Crypto related exp. is a MUST
• Handle Telegram , back office tickets, and provide 7*24h online enquiries and email/call replies services to customers.
• Handle customer enquiries, advices and suggestions via telegram, email or online tools.
• Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.
• Multiple product lines support exp. is preferred, for example futures product, crypto wallet, earn product etc.
• KYC/KYB exp. is preferred
• Handle customer complaints, any special cases or ad hoc tasks.

** Senior team leader will require exp. in leading CS/key account team

Requirements:

• College degree or above.
• Proficient in written and spoken English & Simplified Chinese (Mandarin) . Other languages would be of a great advantage, for efficient collaboration with various stakeholders in the company
• Minimum 3 year experience in customer service or key account management, preferably in finance or crypto industry. Outstanding recent graduates are also welcome to apply.
• High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit.
• Detail-minded and able to take ownership to resolve client issues.
• Ability to work under pressure, strong communication skills and exceed beyond expectation.
• Passionate for customer service industry and can accept to work under different work shifts, including night shift, overnight shift.
• Positive about the crypto industry.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Customer Service

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Senior Executive/ Executive, Operations-Customer Services Executive Director, Cash Product and Implementation Manager, Transaction Banking VP, Branch Business Manager (Licensed), Consumer Banking Group Senior Manager, Affluent Propositions (HK) Assistant Manager, Passenger Services Standard and Training Specialist, Know Your Customer, SME Banking

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Customer Success Manager SAP Academy for Customer Success - Hong Kong

Join to apply for the Customer Success Manager SAP Academy for Customer Success - Hong Kong role at SAP

Customer Success Manager SAP Academy for Customer Success - Hong Kong

1 day ago Be among the first 25 applicants

Join to apply for the Customer Success Manager SAP Academy for Customer Success - Hong Kong role at SAP

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Requisition ID: 433159

Work Area: Sales Support

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Limited Full Time

Career Level: T2

Hiring Manager: Janelyn Sysim

Recruiter Name: Janelyn Sysim

Additional Locations:

What We Offer

We help the world run better.

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned with our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your contributions, and various benefit options for you to choose from. Apply Now

The official recruitment begins September 2025. By applying to this pipeline position, you have the option to get in contact with us early in the application cycle for our SAP Academy for Costumer Success Program starting March 2026. We will host info sessions about the Program in the months ahead.

The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.

Who You’ll Become

As a part of joining the Customer Success team, you will first participate in the distinguished SAP Academy for Customer Success, a 10-month dynamic program designed to equip you with an array of skills and a robust foundation for your fruitful career. Following this enriching experience within a globally diverse and supportive environment, you will then transition into the exciting role of Customer Success Manager (f/m/d).

What You’ll Do

• 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
• Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.
• A cooperative and productive approach to working relationships, internally and externally.
• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
• An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
• A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
• Strong Business Acumen, including demonstrated knowledge of business processes and/or industries. Proficiency in English to engage with our global network.
  
  

About SAP Academy For Customer Success

The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.

Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions — all while learning in a dynamic environment and earning competitive pay and benefits

#SAPAcademyforCustomerSuccess

#SAPCSCareer

SAP’s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners .

We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations

During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs together.

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone—regardless of background—feels included and can perform at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company. We invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or , APJ: , EMEA:

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the hourly base salary rate range applicable for the posted role. The targeted range for this position is CAD. The actual amount to be offered to the successful candidates will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. SAP offers limited benefits for employees hired into hourly or like roles subject to appliable plan/policy terms. A summary of benefits and eligibility requirements can be found by clicking this link: SAPNorthAmericaBenefits.com.

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Additional Locations:

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Administrative and Customer Service
• Industries Software Development, IT Services and IT Consulting, and Business Consulting and Services

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Get notified about new Customer Success Manager jobs in Hong Kong, Hong Kong SAR .

Islands District, Hong Kong SAR 6 days ago

Customer Experience Manager / Assistant Customer Experience Manager

Hong Kong, Hong Kong SAR HK$22,000.00-HK$40,000.00 2 months ago

Head of Customer & Distribution Experience and Innovation (Associate Director Level)

Wan Chai District, Hong Kong SAR 1 week ago

Assistant Customer Service Manager, Customer Relations Assistant Manager Customer Experience - Lounge Product Manager to Senior Manger, Customer Service (Credit Card) Assistant Manager, Customer Relationship Customer Experience Manager - Wealth and Personal Banking Senior Customer Service and Operations Manager (FS, 6 months bonus, up to 70k) Accenture Song - CRM & Customer Experience Associate Manager Branch Service Executive/General Banking Manager/Customer Relationship Manager (HK) Officer, Contact Center Customer Service

Kowloon City District, Hong Kong SAR 1 week ago

Senior/Customer Care Manager (Complaints Handling)

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Manager to Senior Manger, Customer Service (Credit Card)

Join to apply for the Manager to Senior Manger, Customer Service (Credit Card) role at Industrial and Commercial Bank of China

Manager to Senior Manger, Customer Service (Credit Card)

2 days ago Be among the first 25 applicants

Join to apply for the Manager to Senior Manger, Customer Service (Credit Card) role at Industrial and Commercial Bank of China

Industrial and Commercial Bank of China (Asia) Limited (“ICBC (Asia)”) is the flagship of overseas business of Industrial and Commercial Bank of China Limited (“ICBC”) – currently the largest commercial bank in China, and it is one of the domestic systemically important banks (D-SIBs) in Hong Kong. Currently, ICBC (Asia) has 52 retail outlets (including 27 “Elite Club” Wealth Management Centres) in Hong Kong. It is engaged in commercial banking, investment banking and other financial services, including those of securities, insurance and funds, with a focus on commercial and retail banking as well as global market business. Chinese Mercantile Bank and ICBC Asset Management (Global) Company Limited, two wholly-owned subsidiaries of ICBC (Asia), specialize in Renminbi services in mainland China and ICBC’s global asset management business respectively.

Job Summary

• lead the team to operate the customer maintenance and profile
• handle customer inquiries, feedback and complaints
• provide solution to customer upon request
• oversee the call centre and provide guidance when problems are found
• prepare the operating rules and guidelines to call centre staff
• provide good services in delivering and addressing customer issues
• Act as the coordinator between outsourcing and department. Draft internal department communications
• Design and implement digital marketing initiatives to existing customers to maintain customer bas
• Stimulate card activation with promotion program to existing customers
• Work closely with various internal parties and external agencies to formulate campaign strategies
• Ensure processes comply with regulatory requirements and compliance standards
• Oversee various digital marketing campaigns and channels, including advertising performance tracking conversion and user behavior tracking
• Carry on ad hoc projects as required
  
  

Duties & Responsibilities

• Contribute to deliver good services and manage expectation to our customers
• Lead the team to complete the tasks or operation within the pre-set schedule and timeline
• Maintain a good customer base and service level to customers
• Develop, implement and evaluate existing procedure and process to enhance service standard to both internal and external customers
• Achieve business targets of card royalty and spending, card activation through credit cards related features, value propositions, promotions and projects
• Develop, implement and evaluate promotion programs, system enhancement and business plans for set goals and business performances
• Be an active team member, proactively engage internal and external stakeholders to ensure smooth program implementation, as well as to deliver efficient and accurate execution and uplift customer experience
• Manage team budget planning, payment and reconciliation
• Monitor program performance, report and evaluate program result
• Participate in formulation, coordination and implementation of new market strategies and programs to grow the profitability of credit cards Plan to cope with department growth
  
  

Requirements

• Bachelor’s degree or above, preferably major in Marketing, Business Admin or relevant disciplines
• Minimum 8 years working experience gained in relevant experience with customer services and marketing. Preferably with Banking experience is an advantage.
• Proficiency in spoken and written English and Chinese (Putonghua and Cantonese)
• Proficient in MS Office
• Self-motivated with good interpersonal and communication skills
  
  

Interested parties, please click "Apply Now" for application.

Personal data collected will be used for recruitment purpose only.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Industries Banking

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Senior Customer Service and Operations Manager (FS, 6 months bonus, up to 70k) Senior/Customer Care Manager (Complaints Handling) Customer Success Manager (TAM) - Oracle Database/ Middlesware/ Infrastructure Customer Success Manager, Capital IQ Solutions Senior Customer Service Officer, Banking Service and Sales (HK) Customer Success Manager Architect - Intern

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4 days ago Be among the first 25 applicants

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About Firework
Join Firework – Where Innovation Meets Impact

Firework is revolutionizing connected commerce with the world’s most advanced and largest AI-powered video commerce platform, trusted by global brands and leading retailers. We bring the energy of in-store experiences online, transforming how businesses engage, convert, and build lasting customer relationships.

At Firework, you’ll be part of a high-growth, team-centric environment where innovation thrives and collaboration fuels success. Having raised over $235m to date led by investors such as the SoftBank Vision Fund 2 and operating at a global scale, we offer unparalleled opportunities to work cross-functionally, solve complex challenges, and drive meaningful impact in the future of connected digital commerce.

If you’re curious, ambitious, and energized by big ideas, Firework is the place to grow, lead, and shape the next era of online shopping—together.

Summary
Firework is growing! Our team is responsible for offering strategic customer success relationship management to existing clients who leverage our innovative commerce solutions to drive their business growth. We’re looking for an experienced customer success professional to join our team to nurture and grow our high-velocity business customers across the Hong Kong market. You are client-focused, data-driven, and excited to establish and maintain close growth-oriented partnerships with a diverse portfolio.

What You’ll Be Doing

• Act as a strategic business partner to assigned book of business of which may be a mix of high-velocity small and medium-sized accounts and lead as the point of contact focused on long-term mutually beneficial partnerships
• Responsible for growing customer lifetime value, which includes identifying upsell/cross sell opportunities, reducing churn, and partnering with teams to impact revenue
• Support the team to provide an exceptional service experience, including onboarding and integration, analysis on utilization ROI, and strategy recommendations; own the entire post-sale customer journey
• Collaborate with Sales and other teams to forecast, drive, and negotiate renewal and upsell terms to improve renewal and upsell rates
• Act as the voice of the customer; collect product feedback, analyze usage data, and assess customer behavior to achieve measurable product adoption objectives and deliver value-driven touchpoints and personalized recommendations
• Lead and conduct regular business reviews and check-ins to demonstrate ROI and deepen customer relationships
• Support all day-to-day business operations associated with customers including billing and continuous process and documentation improvements
• Manage and mentor a small, growing team of Customer Success professionals
  
  
  
  
  

We’ll be excited if you have

• Bachelor’s degree required
• 5+ years of customer success relationship management; preference for e-commerce
• Proven ability to manage revenue-related KPIs such as renewal rate, upsell, NRR, and churn
• Outstanding commercial and product acumen and a track record of contributing to revenue growth
• High attention to detail and the ability to multitask, meet deadlines, and thrive in a fast-paced, start-up team-centric environment
• Excellent communication, relationship-building, and consultative selling skills, including the ability to speak and influence technical and non-technical audiences
• Balanced mix of creative and analytical skills
• Must speak, read, and write English and Cantonese fluently
  
  
  
  
  

Locations

The role is hybrid and based in our Hong Kong office.

Don’t hold back

We understand some candidates may see the above and not apply because they don’t meet all the qualifications. We encourage you to apply anyway; we often find talented candidates that fit many other opportunities we have and look for potential too, not just what you did in the past. As an equal employment opportunity employer, we are a diverse team that strives for an inclusive environment for all. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, age, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Hospitality, Food and Beverage Services, and Retail

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Direct message the job poster from Nityo Infotech

Industry: Top MNC in Banking and Financial Service

Products / Services: Commodities | Equity Derivatives | Fixed Income | FX | Indices | Securitie

Years of Experience : 2-5 years

Key Requirements:

• Candidate Preference : Ideally a Hong Kong citizen
• Experience : 2 to 5 years in client or account management within brokerage or financial technology
• Industry Exposure : Proven experience in eFX is essential; multi-asset knowledge is desirable
• Commission : Discretionary, varies by function
• Soft Skills : Strong communication skills, ability to liaise with C-level stakeholders, and client-facing presence are critical

This role requires a proactive relationship manager who can act as the primary contact for clients, deliver tailored solutions, and collaborate cross-functionally with sales and operations teams to ensure high client satisfaction.

Responsibilities:

• Be the primary point of contact and build long-term relationships with our customers

• Grow revenue through identifying cross-selling opportunities and communicating these to sales

• Arrange and schedule onsite visits for relationship management and training

• Develop a trusted advisor relationship with key accounts, customer stakeholders and

executive sponsors

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives

• Communicate clearly the progress of initiatives to internal and external stakeholders

• Forecast and track key account metrics including monitoring customers usage of customer

• Enhance department and organization’s reputation by accepting ownership for

accomplishing new requests

• Responsible for keeping current clients satisfied and delivering exceptional client service

on a day-to- day basis

• Responsible for working with the Sales team to onboard and integrate new clients and

developing existing client relationships

Requirements:

• Proven client and/or account management experience from the intermediary space

• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of an organization, including executive and C-level

• Experience in delivering client-focused solutions based on customer needs

• Proven ability to manage multiple projects at a time while paying strict attention to detail

• Confident in meeting and liaising at client sites

• Excellent verbal and written communications skills

• eFX knowledge an absolute requirement, multi asset knowledge desirable

• Self-motivated with the ability to thrive in a result driven revenue-based environment

• Natural relationship builder with integrity and reliability

• Ability to prioritise competing tasks

• Critical thinking and problem-solving skills

• A desire to constantly seek improvement

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Management

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Sign in to set job alerts for “Customer Success Manager” roles. Customer Success Manager (TAM) - Oracle Database/ Middlesware/ Infrastructure Senior Business Development Manager, FSI Solution Architect (Node, TypeScript, Microservices, AWS)

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Join to apply for the Global Banking Operations (Data Processing/ Data entry) -12 Months contract - Hong Kong role at Robert Walters

Join to apply for the Global Banking Operations (Data Processing/ Data entry) -12 Months contract - Hong Kong role at Robert Walters

Direct message the job poster from Robert Walters

Job Title: ITO – Client Integration Support and Registration - eBanking Product

Location: Hong Kong

Job Type: Contract- 12 Months

Opportunity Overview: Robert Walters has an exciting opportunity for a Client Integration Support and Registration - ebanking products position to work with our client on a contract. This contract role will provide exposure to a truly international and multicultural environment that appreciates and respects individuality.

About our client: Our client is a French multinational universal bank and financial services holding company. It has a presence in 65 countries, with close to 190,000 employees. It is the largest banking group in Europe, and the ninth-largest banking group in the world (by assets). It was ranked as the 33rd largest public company in the world.

Role objective:

Join the regional team dedicated to onboard and maintain clients for our Supply Chain related of the Global Banking internet eBanking products. Goal is to provide the highest quality of service focused at giving very positive experiences to ebanking clients.

Key Responsibilities

• Provide fast, accurate registration services for eBanking products. Communications by phone, e-mail, instant messaging, and Jira to our APAC client facing teams, Implementation managers and directly with clients.
• Join on-call -duty rotation roster for providing to fulfil urgent registration related requests.
• Participate in drives to continually innovate and optimize our internet eBanking support and registration activities.
• Be able to work with and accommodate multi-cultural environments and different time-zones.
• Facilitate smooth communications between team members and external teams within the bank.

Communication with Team members in Europe, America, and Asia

• Be able to work with and accommodate multi-cultural environments and different time-zones.
• Facilitate smooth communications between team members and external teams within the bank.

Integration within Internal Teams

• Show excellent team spirit and teamwork with excellent communication skills
• Provide excellence in Quality of Service towards both internal & external clients.
• Integrate internal professional behaviours which are: Commitment, Creativity, Ambition and responsiveness.

Administration/Reporting

• Perform job assigned and provide activity report support requested by the supervisor.
• Participate to meetings organized by the team.
• Inform management about any issues related to the job.

On-call and On-site Support Roster

• Participate in duty roster for Hong Kong holiday and weekend support, working from home or at office.

Requirements/Qualifications:

• Pre-existing experience Cash Management and or Trade, Supply Chain Management an asset.
• Good knowledge of Internet application usage and familiarize with internet security concepts.
• Familiarity with internet security concepts.
• Strong trouble shooting skills and able to provide fast workarounds for clients.
• Ability to prioritize in particular be able to manage and anticipate activity peaks.
• University graduate with at least 3 years relevant banking/related experience in Trade and Supply Chain is a strong asset.
• Good English, communicating with APAC internal users.
• Abilities in spoken and written Mandarin and/or other APAC languages are an advantage.
• Experienced in internet eBanking product setup support is beneficial.
• Experience in ebanking product registration is a strong plus.
• Experience in data entry is great asset.
• Excellent interpersonal skills.
• Strong commitment to work in client focused product support and registration.
• Able to work under pressure and zero error in registrations.

The client promotes collaboration and aims to provide a supportive and inclusive environment where all individuals can maximize their full potential.

As we are continuously hiring for all our clients in the region, we will retain your CV in our database for any other positions that may fit your profile. Therefore, please let us know if you are not agreeable to that.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Contract

Job function

• Job function Other
• Industries Banking and Investment Banking

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Get notified about new Bank Employee jobs in Hong Kong, Hong Kong SAR .

Administrative Assistant (Up to $20,000/mth)

Central & Western District, Hong Kong SAR 9 months ago

Online Data Analyst - Chinese Traditional (HK) Equity Reporting Data Analyst - Leading Investment Bank Personal Assistant - Personal & Family support

Central & Western District, Hong Kong SAR 9 months ago

Central & Western District, Hong Kong SAR 8 months ago

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Join to apply for the Client Services Coordinator II role at UL Solutions

Continue with Google Continue with Google

1 week ago Be among the first 25 applicants

Join to apply for the Client Services Coordinator II role at UL Solutions

• Organize and process incoming client quotes, cost adjustments, samples and maintain project tracker.
• Resolve any sample receipt issues with clients. Communicate project schedules to clients.
• Prepare and complete reports for assigned clients.
• Contribute to program team to ensure deadlines are met.
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
• Performs other duties as directed.
  
  

Job Description

• Organize and process incoming client quotes, cost adjustments, samples and maintain project tracker.
• Resolve any sample receipt issues with clients. Communicate project schedules to clients.
• Prepare and complete reports for assigned clients.
• Contribute to program team to ensure deadlines are met.
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
• Performs other duties as directed.
  
  

Qualifications

• Diploma or equivalent, plus one year of directly related experience.
• Fresh graduate is also considered.
• Client Services experience is a plus.
• Ability to use judgment in technical, client services, and management issues.
• Effective computer and communication skills, written and verbal.
• Experience with MSWord, Excel, and Access.
  
  

About Us

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

About The Team

How many smart appliances have you got in your home? LED lights, a hairdryer, an electric toothbrush — you’re probably surrounded by them. All of these appliances feature technology that needs to be tested. It takes passionate people sharing ideas and working together to safeguard appliances, whether it’s protecting a robot vacuum from cyber-attacks or checking incompatibility in a smart fridge. Join our team and make your mark on people across the world — now and in the future.Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Business Development and Sales
• Industries Professional Services, Manufacturing, and Software Development

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Senior Customer Service and Operations Manager (FS, 6 months bonus, up to 70k) Senior Customer Service and Operations Manager (FS, 6 months bonus, up to 70k)

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• Supervise daily back-office operations, including account management, client data processing, and addressing inquiries from the sales team.
• Lead data management initiatives, such as data cleansing, regulatory reporting, audits, system enhancements, and operational efficiency projects.
• Oversee the end-to-end account opening process for individual, corporate, financial institution, and trust accounts.
• Ensure a smooth and customized client onboarding experience aligned with diverse client requirements.
• Maintain strict compliance with company policies and uphold high data integrity standards across internal systems.
• Continuously refine operational procedures to enhance efficiency and effectiveness.
• Collaborate with cross-functional teams to identify process improvements and implement best practices.

Requirements:

• Bachelor’s degree or higher in Business, Finance, or a related field.
• Minimum of 10 years of relevant experience in the financial industry, with prior supervisory experience.
• Strong team player with a proactive mindset, self-motivation, and excellent interpersonal and communication skills.
• Fluency in both written and spoken English and Mandarin .

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Customer Service and Other
• Industries Staffing and Recruiting

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