138 Client Support jobs in Hong Kong

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Our client is a Leading Global Brokerage Firm and they are looking for a Client Support Analyst to join their IT team. This role focuses on providing L1 support for their retail and institutional client. The ideal candidate will have experience with customer service support and excellent communication skills

Responsibilities:

• Act as the primary point of contact for clients, handling incoming inquiries through phone calls, emails, and support tickets
• Provide technical and functional support for their platform, troubleshooting issues and guiding clients to resolutions
• Escalate complex issues to second-line support or relevant teams
• Identify recurring issues and provide feedback to improve platform functionality and client satisfaction

Requirements:

• Over 1 year of experience in client support or customer service within the financial services industry
• Proven experience providing first-line support via phone, email, and ticketing systems.
• Excellent verbal and written communication skills
• Strong problem-solving skills and attention to detail
• Fluent in Cantonese and English

To Apply:

If you are interested in this role, please send us your CV or call us on +852 3619 9860 for a confidential chat.

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Staffing and Recruiting

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Wan Chai District, Hong Kong SAR 2 days ago

Wan Chai District, Hong Kong SAR 1 month ago

Central & Western District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 8 months ago

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Get AI-powered advice on this job and more exclusive features.

Our client is a Leading Global Brokerage Firm and they are looking for a Client Support Analyst to join their IT team. This role focuses on providing L1 support for their retail and institutional client. The ideal candidate will have experience with customer service support and excellent communication skills

Responsibilities:

• Act as the primary point of contact for clients, handling incoming inquiries through phone calls, emails, and support tickets
• Provide technical and functional support for their platform, troubleshooting issues and guiding clients to resolutions
• Escalate complex issues to second-line support or relevant teams
• Identify recurring issues and provide feedback to improve platform functionality and client satisfaction

Requirements:

• Over 1 year of experience in client support or customer service within the financial services industry
• Proven experience providing first-line support via phone, email, and ticketing systems.
• Excellent verbal and written communication skills
• Strong problem-solving skills and attention to detail
• Fluent in Cantonese and English

To Apply:

If you are interested in this role, please send us your CV or call us on +852 3619 9860 for a confidential chat.

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Staffing and Recruiting

Referrals increase your chances of interviewing at DJRecruit Asia by 2x

Wan Chai District, Hong Kong SAR 2 days ago

Wan Chai District, Hong Kong SAR 1 month ago

Central & Western District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 8 months ago

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Company Description

We are

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

• Handle incoming email and phone enquiries
• Deliver customer satisfaction through excellent service quality
• Solve problems and analyze information accurately with appropriate speed
• Make decisions through appropriate actions required to solve queries within guidelines
• Prepare proposal, quotation and agreement for the customer
• Communicate with laboratory staff on special sample handling and test requirements, etc to ensure projects proceed in a satisfactory manner
  
  

• High Diploma or above in any subjects
• 1-4 years’ experience in customer services
• Good command of both written and spoken English and Chinese, including Mandarin
• Good communication skill, outgoing and initiative
  
  

• 5-day Work Week
• Double Pay and Performance Bonus
• Dental and Medical Benefits
• Accident Insurance and Life Insurance
• Annual Leave
• Birthday Leave
• Paid Maternity Leave, Paternity Leave, and Marriage Leave
• Career Advancement Opportunities
• On-the-Job Training
• Education and Training Subsidies
• Free shuttle service
• Employee Assistance Program (EAP)
• Staff Activities

• Seniority level Executive

• Employment type Full-time

• Job function Business Development
• Industries Retail Office Equipment, Consumer Services, and Oil and Gas

Referrals increase your chances of interviewing at SGS by 2x

Kowloon City District, Hong Kong SAR 3 days ago

Sha Tin District, Hong Kong SAR 1 week ago

Sha Tin District, Hong Kong SAR 2 weeks ago

Kwun Tong District, Hong Kong SAR 1 year ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Company Description
We are

Company Description
We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description

• Handle incoming email and phone enquiries
• Deliver customer satisfaction through excellent service quality
• Solve problems and analyze information accurately with appropriate speed
• Make decisions through appropriate actions required to solve queries within guidelines
• Prepare proposal, quotation and agreement for the customer
• Communicate with laboratory staff on special sample handling and test requirements, etc to ensure projects proceed in a satisfactory manner
  

• High Diploma or above in any subjects
• 1-4 years’ experience in customer services
• Good command of both written and spoken English and Chinese, including Mandarin
• Good communication skill, outgoing and initiative
  

• 5-day Work Week
• Double Pay and Performance Bonus
• Dental and Medical Benefits
• Accident Insurance and Life Insurance
• Annual Leave
• Birthday Leave
• Paid Maternity Leave, Paternity Leave, and Marriage Leave
• Career Advancement Opportunities
• On-the-Job Training
• Education and Training Subsidies
• Free shuttle service
• Employee Assistance Program (EAP)
• Staff Activities

• Seniority level Executive

• Employment type Full-time

• Job function Business Development
• Industries Retail Office Equipment, Consumer Services, and Oil and Gas

Referrals increase your chances of interviewing at SGS by 2x

Kowloon City District, Hong Kong SAR 3 days ago

Sha Tin District, Hong Kong SAR 1 week ago

Sha Tin District, Hong Kong SAR 2 weeks ago

Kwun Tong District, Hong Kong SAR 1 year ago

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1 day ago Be among the first 25 applicants

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• Respond to customer emails in a timely and professional manner
• Handle customer enquiries and complaints in a professional manner
• Handle and follow up clients’ enquiries, liaise with external parties and internal staff based on feedbacks gather from clients
• Perform account opening and document checking according to the internal guidelines and ensure full compliance under rules and regulations
• Assist the Team Head to establish and enforce service procedures, policies and standards
• Design and implement operational procedures complied with internal guidelines and relevant regulatory requirements
• Handle Ad-hoc tasks as required

Requirements :

• 1~2 years working experience in related fields such as relationship management, onboarding, client services etc
• Experience in KYC/AML, CRS and FATCA areas within Finance industry is strongly preferred
• Familiar with SFC regulation on KYC and AML requirements
• Excellent in client service mindset and interpersonal communication skill
• SFC type 1 license holder / pass of relevant papers is strongly preferred
• Fluent in Mandarin and English is a must
• Title would adjust based on the relevant experience

• Seniority level Associate

• Employment type Full-time

• Job function Customer Service and Finance

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Wan Chai District, Hong Kong SAR 3 months ago

Central & Western District, Hong Kong SAR 4 weeks ago

Wan Chai District, Hong Kong SAR 2 days ago

Wan Chai District, Hong Kong SAR 4 weeks ago

Central & Western District, Hong Kong SAR HK$25,000.00-HK$29,000.00 2 hours ago

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10 hours ago Be among the first 25 applicants

• Work with sales team to support order process and ensure effective handling of customer orders.
• Work with supply chain to provide accurate product availability and delivery date.
• Play a key role in product allocation check and execution.
• Initiate and drive automation improvement, collaborate with adjacent departments, supply chain and planner.
• Work closely with sales team to attain customer satisfaction through high-quality service.
• Keep customer in mind, deep understand their needs and pain point.
• Thinking as a customer, using 360 view of the customer to increase customer centric behavior.
• Good sense of urgency and capable to drive order implementation efficiently per market needs.
• Prepare and distribute assigned reports related to customer service area, conduct analysis as required with timely follow-up.
• Efficiently handle inquiries from existing and new customers.
• Maintain full compliance of internal control requirement.
• Support other business activities as required.

Qualifications:

• Bachelor degree or above, with major in Economics, international trade, supply chain etc.

• Over 3 years relevant working experience. Well understand the trading business model and sufficient international trade knowledge.

• Strong interpersonal and communication skills to link different departments and deliver the result.

• Proactive and logic thinking, be able to work under pressure.

• Well organized and good documentation skills.

• Good English skills including speaking and writing.

• Good computer application skill, SAP experience is preferred

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Customer Service
• Industries Chemical Raw Materials Manufacturing

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Get notified about new Customer Service Representative jobs in Kowloon, Hong Kong SAR .

Kowloon City District, Hong Kong SAR 1 week ago

Kwun Tong District, Hong Kong SAR 1 year ago

Wong Tai Sin District, Hong Kong SAR 1 day ago

Kowloon City District, Hong Kong SAR 4 months ago

Kwun Tong District, Hong Kong SAR 1 year ago

Kowloon, Hong Kong SAR HK$25,000.00-HK$30,000.00 3 months ago

Kowloon City District, Hong Kong SAR 4 months ago

Kwun Tong District, Hong Kong SAR 2 months ago

Kwun Tong District, Hong Kong SAR 6 days ago

Kowloon City District, Hong Kong SAR 4 months ago

Kwun Tong District, Hong Kong SAR 6 hours ago

Kwun Tong District, Hong Kong SAR 8 months ago

Kwun Tong District, Hong Kong SAR 4 months ago

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Join to apply for the Customer Service Manager role at Plotio Financial Group Limited .

6 days ago Be among the first 25 applicants.

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PLOTIO was established in 1983 and has grown into a dynamic financial institution with diverse business interests including real estate, property management, bullion trade, and environmental services. We are expanding and invite you to join our team to develop into future leaders.

• Manage a team of up to 20 staff members.
• Handle customer inquiries related to account opening, market information, and complaints professionally.
• Oversee Quality Assurance Training (QAT); conduct QA and training for customer service and sales teams; manage live chat QA programs.
• Develop and maintain an up-to-date knowledge database; digitize manuals to improve operational efficiency.
• Ensure proper documentation and storage of client documents.
• Manage communication with internal and external parties.
• Lead process improvements and customer service projects.
• Gather customer feedback and recommend improvements.

• Bachelor’s degree in business or related fields; at least 5 years of relevant leadership experience in customer service.
• Fluent in English, Mandarin (mandatory), and Cantonese.
• Proficient in Microsoft Word, Excel, and Chinese Word Processing.
• Customer-focused with excellent interpersonal and communication skills; positive, self-motivated, and a strong leader.
• Attention to detail, mature, patient, responsible.
• Knowledge of AI is preferred.
• Immediate availability is an advantage.

• 5-day work week
• Medical scheme
• Bank holidays
• Life insurance
• Performance bonus

• Seniority level: Mid-Senior level
• Employment type: Other
• Job function: Sales and Human Resources

This job is still active and accepting applications.

Join to apply for the Customer Service Clerk role at Telford International Co. Ltd.

3 days ago Be among the first 25 applicants

Join to apply for the Customer Service Clerk role at Telford International Co. Ltd.

Telford International was established in 1982 to meet the growing demand for beverage products in Hong Kong. Our group offers over 100 brands of natural, healthy, and functional beverages, as well as international spirits and wines, with a unique mix of in-house and third-party brands, including Tao Ti, Meko, Ovaltine, Asahi, Remy Martin, and more. To provide more quality products to the Hong Kong market, we are looking to hire more talents from various fields to support the expansion of our business.

匯泉國際成立於1982年，以滿足香港對飲料產品日益增長的需求。我們的集團提供超過100個品牌的天然、健康和功能性飲料，以及國際烈酒和葡萄酒，涵蓋自有品牌和第三方品牌，包括道地、Meko、阿華田、Asahi、Rémy Martin 等。 為了向香港市場提供更多優質產品，我們正在尋找各領域的人才，以支持業務擴展。

Telford International was established in 1982 to meet the growing demand for beverage products in Hong Kong. Our group offers over 100 brands of natural, healthy, and functional beverages, as well as international spirits and wines, with a unique mix of in-house and third-party brands, including Tao Ti, Meko, Ovaltine, Asahi, Remy Martin, and more. To provide more quality products to the Hong Kong market, we are looking to hire more talents from various fields to support the expansion of our business.

Responsibilities

• Order processing
• Data entry
• Handle incoming calls
  
  

• F.5 or above
• Proficient in Chinese Word Processing, MS Word and Excel
• Detail-oriented, mature, willing to learn and able to work under pressure
• Immediate available is preferred
  
  

• Seniority level Entry level

• Employment type Full-time

• Industries International Trade and Development

Referrals increase your chances of interviewing at Telford International Co. Ltd. by 2x

Kowloon City District, Hong Kong SAR 4 days ago

Wan Chai District, Hong Kong SAR 1 month ago

Wan Chai District, Hong Kong SAR 3 months ago

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Join to apply for the Officer, Customer Service role at Aegon .

The role reports to the team leader of Customer Service and involves handling policy servicing transactions with high accuracy and delivering quality customer service. Key performance indicators include providing excellent service to policy owners, business partners, and potential customers via various communication channels, processing transactions independently with zero errors within target turnaround times, and reporting operational issues with feasible solutions.

Responsibilities:

• Collaborate with business partners and internal teams to deliver quality customer service.
• Handle inquiries, feedback, and complaints from customers or partners through multiple contact methods.
• Process policy servicing transactions accurately in compliance with guidelines and within designated timeframes.
• Ensure follow-through of customer requests until completion.
• Report daily operational issues to the team leader with proposed solutions.
• Participate in ad hoc projects or tasks as assigned.
• Support team members to ensure service continuity.
• Comply with internal policies, procedures, laws, and regulations.

Requirements:

• Diploma holder in any discipline.
• At least 2 years of experience in life insurance.
• Good interpersonal and communication skills.
• Proficient in written and spoken English and Chinese (including Mandarin).
• Proficient in MS Office (Excel, Word, PowerPoint).
• Customer-centric mindset with a desire to provide excellent service.
• HKIA licensing (Paper 1 & 3) required.

Additional details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Customer Service

This job posting is active and not expired.