1 116 Client Support jobs in Hong Kong

Background

We are seeking a Client Support Specialist to join us. This role requires an individual who excels in communication, client servicing, and problem-solving. The ideal candidate will act as the primary liaison between the company and our clients to provide excellent services. Customer support and troubleshooting with a high level of professionalism and a customer-centric mindset.

• Provide prompt and professional 1st level support to clients, addressing their inquiries and resolving simple issues efficiently to ensure high levels of client satisfaction.
• Escalate and collaborate with 2nd level technical teams on complex issues, ensuring effective resolutions for our clients.
• Document client communication and case resolutions for future analysis.
• Conduct continuous monitoring of our supported systems (websites, mobile apps, and online applications) to proactively identify and mitigate potential issues.
• Eager to explore and adopt AI tools to improve quality and efficiency.

Requirements

• Higher Diploma or any related disciplines
• Minimum 2 years of proven experience in customer support or client servicing field, preferably in development vendor(s).
• Excellent communication and interpersonal skills, with the ability to engage effectively with different parties to build rapport and trust.
• Proactive and problem-solving oriented, with a strong focus on delivering exceptional client service.
• Comfortable using AI tools to enhance service quality and work productivity.
• Proficiency in Cantonese and English; additional language skills are a plus.
• Exceptional organizational and planning skills, with the capacity to manage multiple priorities and maintain detailed documentation.
• Candidates with more experience will be considered for more senior positions.
• Fresh graduates will also be considered.

What We Offer

Join us and enjoy:

• Career Growth: We believe in helping our team grow professionally. You will have ample opportunities for career progression in our high-performing team.
• Supportive Culture: Join a workplace where collaboration, innovation, and respect are at the heart of what we do.
• Attractive Benefits: Enjoy performance-based bonuses, medical insurance, generous leave policies (Birthday, Anniversary, and Caring Leave). Plus, don't forget the free good coffee.
• Meaningful Work: Make a real impact by advancing your career and driving our success - empowering diverse industries to help businesses thrive and serve the people who rely on them by using our solutions.

Ready to contribute to our mission and elevate your career? Submit your full resume, along with your salary expectations and availability, through JobsDB. We can't wait to explore the possibilities with you

All applications will be treated in strict confidence and used solely for recruitment purposes. Only shortlisted candidates will be notified for an interview.

Systems Software and Hardware Support:

• Provide hardware and software support to all users, ensuring IT services meet the expectation of the school. Perform configuration, installation, repair, and upgrades of laptops, desktops, and other devices.
• Perform service calls to provide accurate and timely technical support for hardware and software issues, including researching and testing potential solutions, and clearly communicating these to the user.
• Provide direct user support by answering phones, responding to user requests sent via the Helpdesk System, email, or by visiting offices to assist users in person when needed.
• Investigate problems in systems and services and assist with the implementation of agreed remedies and preventive measures including the maintenance of internal and outsourced IT systems and devices.
• Help maintain the VoIP and digital phone service, working with service support provider in troubleshooting and setting up new users.
• Assist AV Technicians during events (which may occur outside regular school hours) and help perform basic troubleshooting of AV equipment, including Apple TVs, LCD Projectors, microphones, sound systems and help maintain AV loaners.

Collaboration and Customer Service:

• Collaborate with other Client Services Team members to research, test, and recommend tools and utilities that may improve or enhance both user experience and team productivity while fostering knowledge sharing across the team
• With the Client Services Team, develop and/or recommend standards and improve procedures for technical initiatives and workflow. Provide ad-hoc user training/demonstration on all standardized software and hardware where necessary.
• Collaborate in a flexible and open manner with other Client Services Team members and campus users, with frequent team collaboration and support, excellent communication, and responsiveness.

Equipment Maintenance, Inventory Control, and Documentation:

• Handle maintenance logistics, work with systems with other support staff and computer vendors.
• Document processes and procedures.
• Capture client information and problem-solving processes such as decisions made, actions involved, and final resolution.
• Maintain a high standard of documentation by thoroughly updating the ticket status in the Helpdesk System, including troubleshooting steps taken, results achieved, recommendations for system improvements, and escalation to supervisor when necessary. Communicate updates to users through all appropriate channels.

Other Duties As Required:

• Take an active role in your own development and work towards gaining industry-recognized certifications in the core products used by HKIS in addition to developing other technical and interpersonal skills.
• Undertake other duties and functions as required that will impact and strengthen the contributions of the department and overall operations of the school.

Education:

• University graduate with a degree in Information Technology preferred
• Apple Certified Associate certification preferred
• Apple Certified Support Professional certification preferred
• Microsoft and/or Google Workspace certification preferred

Experience:

• At least two years of experience supporting Apple and Microsoft products.

• Thorough knowledge of installation, maintenance, repair, and troubleshooting of computing equipment, including:

• Macintosh and Windows computers and operating systems;

• Application software including Google Workspace,Microsoft Office and Microsoft Admin tools;
• Web browsers, such as Chrome, Firefox, Safari, Edge;
• Computer peripherals, including printers, DVD drives, SD cards, and other external drives/devices;
• Computer networks, including wireless connectivity and VPN;
• Virus protection and spyware removal software applications;

• Security and registry configuration changes.

• Experience with a ticketing system for request assignment, tracking, escalation, and reporting.

• Experience with mobile device management (MDM) tools such as JAMF or Microsoft Intune preferred
• Familiar with command-line interfaces and basic scripting in both Windows (PowerShell, Command Prompt) and macOS (Terminal, Bash/Zsh)
• Experience with programming or scripting languages, with Python knowledge preferred
• Familiarity with basic networking commands (ping, ipconfig/ifconfig, nslookup, traceroute)
• Previous experience working in a school environment is preferred.

Required Skills:

• Solid English communication skills, verbal and written. Cantonese and Mandarin are also an advantage
• Excellent customer service orientation and ability to work as a flexible, collaborative, and support team member, while excelling in a fast-paced service environment.
• Ability to work with people of various backgrounds with all levels of technical knowledge
• Ability to work proactively both individually and in a team, with skills to identify potential issues before they escalate Ability to implement appropriate solutions and maintain clear communication with team members and supervisors regarding work progress
• Willing to work with and support our students and learning community
• Required to work outside office hours when needed, especially during busy operational periods
• Ability to handle confidential files and information in a professional manner
• Intellectual flexibility, technical curiosity, and a sense of humor, including the ability to learn independently.

Child Protection Statement:

• At HKIS, each child's welfare is paramount. We act to ensure that our students enjoy the right to be protected from harm and exploitation and have their welfare safeguarded.

Job description

A fast-growing Hong Kong-based international online education company is looking for a client and administration support

Main responsibilities:

• handle and facilitate daily communications with external parties in a timely and pleasant manner

• coordinate meetings, conduct on-boarding of new external relationships

• manage and maintain various schedules on calendar with follow ups

• data entry and database management

• ensure proper filing system is maintained and current

• provide support in overall admin functions

• outreach and liaise with various vendors

• perform ad hoc tasks/projects as assigned

Requirements:

- pleasant, mature and responsible personality

- able to work well in teams

- fluent spoken and written English and good command of Chinese (Cantonese and Mandarin) (Not required, but preferred)

- detail minded

- good judgment and a self starter

- able to prioritize and multi-task

- problem solver

- flexible, proactive, organised and able to work independently

- good understanding of customer's needs and able to communicate effectively

- proficient in basic MS Office functions, working knowledge with other software is a plus

- being flexible with business needs during non-regular work hours

Offer:

- stable employment opportunity with attractive numeration

- opportunity to grow into other roles

- potential to work from home one day a week, subject to project needs

Job Types: Full-time, Permanent

Benefits:

• Employee discount
• Opportunities for promotion

Schedule:

• Monday to Friday

Supplemental Pay:

• Performance bonus

Provide professional, effective, knowledgeable, and rapid technical support services in the classrooms and to teachers, students, parents, and support staff as needed by the HKIS community. Triage, resolve and escalate support tickets within agreed timescales using the online Helpdesk System. The goal is to make sure that client support services are maintained to the standards set forth by HKIS. Support services include managing the network environment that consists of network devices, laptops, desktops, and other mobile devices, both Apple and Microsoft systems.

KEY AREAS OF RESPONSIBILITY:

Systems Software and Hardware Support:

• Provide hardware and software support to all users, ensuring IT services meet the expectation of the school. Perform configuration, installation, repair, and upgrades of laptops, desktops, and other devices.
• Perform service calls to provide accurate and timely technical support for hardware and software issues, including researching and testing potential solutions, and clearly communicating these to the user.
• Provide direct user support by answering phones, responding to user requests sent via the Helpdesk System, email, or by visiting offices to assist users in person when needed.
• nvestigate problems in systems and services and assist with the implementation of agreed remedies and preventive measures including the maintenance of internal and outsourced IT systems and devices.
• Help maintain the VoIP and digital phone service, working with service support provider in troubleshooting and setting up new users.
• Assist AV Technicians during events (which may occur outside regular school hours) and help perform basic troubleshooting of AV equipment, including Apple TVs, LCD Projectors, microphones, sound systems and help maintain AV loaners.

Collaboration and Customer Service:

• Collaborate with other Client Services Team members to research, test, and recommend tools and utilities that may improve or enhance both user experience and team productivity while fostering knowledge sharing across the team
• With the Client Services Team, develop and/or recommend standards and improve procedures for technical initiatives and workflow. Provide ad-hoc user training/demonstration on all standardized software and hardware where necessary.
• Collaborate in a flexible and open manner with other Client Services Team members and campus users, with frequent team collaboration and support, excellent communication, and responsiveness.

Equipment Maintenance, Inventory Control, and Documentation:

• Handle maintenance logistics, work with systems with other support staff and computer vendors.
• Document processes and procedures.
• Capture client information and problem-solving processes such as decisions made, actions involved, and final resolution.
• Maintain a high standard of documentation by thoroughly updating the ticket status in the Helpdesk System, including troubleshooting steps taken, results achieved, recommendations for system improvements, and escalation to supervisor when necessary. Communicate updates to users through all appropriate channels.

Other Duties As Required:

• Take an active role in your own development and work towards gaining industry-recognized certifications in the core products used by HKIS in addition to developing other technical and interpersonal skills.
• Undertake other duties and functions as required that will impact and strengthen the contributions of the department and overall operations of the school.

MINIMUM REQUIREMENTS AND QUALIFICATIONS:

Education:

• University graduate with a degree in Information Technology preferred
• Apple Certified Associate certification preferred
• Apple Certified Support Professional certification preferred
• Microsoft and/or Google Workspace certification preferred

Experience:

• At least two years of experience supporting Apple and Microsoft products.
• Thorough knowledge of installation, maintenance, repair, and troubleshooting of computing equipment, including:

o   Macintosh and Windows computers and operating systems;

o   Application software including Google Workspace,Microsoft Office and Microsoft Admin tools;

o   Web browsers, such as Chrome, Firefox, Safari, Edge;

o   Computer peripherals, including printers, DVD drives, SD cards, and other external drives/devices;

o   Computer networks, including wireless connectivity and VPN;

o   Virus protection and spyware removal software applications;

o   Security and registry configuration changes.

• Experience with a ticketing system for request assignment, tracking, escalation, and reporting.
• Experience with mobile device management (MDM) tools such as JAMF or Microsoft Intune preferred
• Familiar with command-line interfaces and basic scripting in both Windows (PowerShell, Command Prompt) and macOS (Terminal, Bash/Zsh)
• Experience with programming or scripting languages, with Python knowledge preferred
• Familiarity with basic networking commands (ping, ipconfig/ifconfig, nslookup, traceroute)
• Previous experience working in a school environment is preferred.

Required Skills:

• Solid English communication skills, verbal and written. Cantonese and Mandarin are also an advantage
• Excellent customer service orientation and ability to work as a flexible, collaborative, and support team member, while excelling in a fast-paced service environment.
• Ability to work with people of various backgrounds with all levels of technical knowledge
• Ability to work proactively both individually and in a team, with skills to identify potential issues before they escalate Ability to implement appropriate solutions and maintain clear communication with team members and supervisors regarding work progress
• Willing to work with and support our students and learning community
• Required to work outside office hours when needed, especially during busy operational periods
• Ability to handle confidential files and information in a professional manner
• Intellectual flexibility, technical curiosity, and a sense of humor, including the ability to learn independently.

Child Protection Statement:

• At HKIS, each child's welfare is paramount. We act to ensure that our students enjoy the right to be protected from harm and exploitation and have their welfare safeguarded.

We invite you to learn more about our school and discover for yourself career opportunities in our remarkable HKIS community at

Interested candidates please forward your updated resume together with a cover letter and references to

We look forward to hearing from you

On behalf of an international payments platform we are seeking a junior client support rep (1-3 years experience).

This role does require some technical knowledge in order to provide effective support and help clients navigate the payments portal (a technical test will be part of the interview process) although it is not n IT focused role.

Fresh grads can be considered if you have some technical training / education.

Salary - HKD 21, ,000 per month + quarterly bonuses.

Please note that there will be shift work as the help desk operates 24 / 7.

Role:

• Troubleshoot and resolve customer issues via email, Slack & Skype
• Guide clients through API integrations
• Support technical workflows behind the payments gateway
• Identify bugs and provide product feedback
• Conduct manual QA and third-party interactions

Requirements:

• Valid HK work visa/citizenship (overseas candidates will not be considered)
• Experience in support or customer service
• Strong communication and organizational skills
• Fluent English is required. Mandarin / Thai / Korean would be a bonus but not essential.
• Familiarity with APIs / payment platforms would be useful

Background
We are seeking a Client Support Specialist to join us. This role requires an individual who excels in communication, client servicing, and problem-solving. The ideal candidate will act as the primary liaison between the company and our clients to provide excellent services. Customer support and troubleshooting with a high level of professionalism and a customer-centric mindset.

• Provide prompt and professional 1st level support to clients, addressing their inquiries and resolving simple issues efficiently to ensure high levels of client satisfaction.
• Escalate and collaborate with 2nd level technical teams on complex issues, ensuring effective resolutions for our clients.
• Document client communication and case resolutions for future analysis.
• Conduct continuous monitoring of our supported systems (websites, mobile apps, and online applications) to proactively identify and mitigate potential issues.
• Eager to explore and adopt AI tools to improve quality and efficiency.

Requirements

• Higher Diploma or any related disciplines
• Minimum 2 years of proven experience in customer support or client servicing field, preferably in development vendor(s).
• Excellent communication and interpersonal skills, with the ability to engage effectively with different parties to build rapport and trust.
• Proactive and problem-solving oriented, with a strong focus on delivering exceptional client service.
• Comfortable using AI tools to enhance service quality and work productivity.
• Proficiency in Cantonese and English; additional language skills are a plus.
• Exceptional organizational and planning skills, with the capacity to manage multiple priorities and maintain detailed documentation.
• Fresh graduates will also be considered.

What We Offer
Join us and enjoy:

• Career Growth: We believe in helping our team grow professionally. You will have ample opportunities for career progression in our high-performing team.
• Supportive Culture: Join a workplace where collaboration, innovation, and respect are at the heart of what we do.
• Attractive Benefits: Enjoy performance-based bonuses, medical insurance, generous leave policies (Birthday, Anniversary, and Caring Leave). Plus, don't forget the free good coffee.
• Meaningful Work: Make a real impact by advancing your career and driving our success - empowering diverse industries to help businesses thrive and serve the people who rely on them by using our solutions.

Ready to contribute to our mission and elevate your career? Submit your full resume, along with your salary expectations and availability. We can't wait to explore the possibilities with you

All applications will be treated in strict confidence and used solely for recruitment purposes. Only shortlisted candidates will be notified for an interview.

-Regional exposure with HK, Europe, US, Asia teams (weekend/ holiday on shift as teamwork, 5 days work/week, Work from Home allowed)

-Ability to read JIRA codes as to perform part of IT support/ IT operation fucntion

-Handle online regiatration services for EBanking products accrately

-To drive continually innovate and optimize the internet eBanking support and registration activities

Internet eBanking Application Registration

• Provide fast, accurate registration services for eBanking products. Communications by phone, e-mail, instant messaging, and Jira to our APAC client facing teams, Implementation managers and directly with clients.
• Join on-call -duty rotation roster for providing to fulfil urgent registration related requests.
• Participate in drives to continually innovate and optimize our internet eBanking support and registration activities.
• Be able to work with and accommodate multi-cultural environments and different time-zones.
• Facilitate smooth communications between team members and external teams within the bank.

Communication with Team members in Europe, America, and Asia

• Be able to work with and accommodate multi-cultural environments and different time-zones.
• Facilitate smooth communications between team members and external teams within the bank.

Integration within Internal Teams

• Show excellent team spirit and teamwork with excellent communication skills
• Provide excellence in Quality of Service towards both internal & external clients.
• Integrate internal professional behaviours which are: Commitment, Creativity, Ambition and responsiveness.

Administration/Reporting

• Perform job assigned and provide activity report support requested by the supervisor.
• Participate to meetings organized by the team.
• Inform management about any issues related to the job.

On-call and On-site Support Roster

• Participate in duty roster for Hong Kong holiday and weekend support, working from home or at office.

Responsibilities:

• Customer account opening and data updates
• Execute securities transactions for clients with accuracy and efficiency
• Provide quality customer services and answer client's enquiries
• Assist in handling daily processing for trade reconciliation and settlement

Requirements:

• Holder of SFC License RA1 (Dealing in securities) or Passed HKSI papers 1,7 & 8 and qualify to apply SFC License
• Able to handle transaction with accuracy and efficiency
• Rigorous and responsible
• Individuals / team are both welcomed

Remuneration and Benefits:

• Attractive commission scheme
• Provide professional and efficient trading platform

如果您性格外向、熱情友好,並且希望能帶給顧客愉悅和難忘體驗的,我們誠邀您加入我們的團隊。歡迎符合以下條件的您與我們聯繫:

主要職責︰

• 為顧客提供優質的客戶熱線服務,處理電話和社交媒體的查詢及安排預約

• 提供誠懇、有禮、細心的服務

• 建立和維持良好的客戶關係,熱衷於創造令人難忘的顧客體驗

• 根據預設的工作流程,專業地跟進所有日常運作,包括開單、資料輸入和收銀

• 整理宣傳材料並協助促銷

• 積極學習並掌握最新的產品和服務知識

入職要求︰

• 多年銷售經驗

• 客戶導向,能夠適應和應對不同類型的人物

• 喜歡銷售及勇於創高峰

• 優秀的溝通和表達能力

• 能夠同時處理多項任務,優先安排工作,並有效管理時間

• 合法於香港受僱

• 必須年滿18歲

• 香港中學會考/文憑考試或同等學歷

• 具流利英語及廣東話溝通能力,懂普通話者為佳

• 良好客戶服務和溝通技巧

• 歡迎應屆畢業生申請;具1.5年或以上相關服務經驗者將有機會獲得與資歷相符的薪資待遇

• 員工福利

員工福利︰

• 享有銷售的獎賞

• 每天工作八小時

• 一個月有六日假期,星期日及紅日休息

• 免費產品及療程

• 提供有薪在職培訓

• 良好晉升機會

• 各種慶祝活動及禮物:生日、晉升等等

• 可以享有最高十四日大假

• 享有生日假、婚假、恩恤假

• 員工及家屬均可享折扣優惠

對我們的職位有興趣者,請聯絡Whatsapp招聘熱線: 查詢

If you have an outgoing, warm, friendly personality and hold a strong passion for delighting and creating memorable customer experiences, we invite you to join our team. Candidates are welcome to join us with the following details:

Job Responsibilities:

• Provide customers with high-quality hotline services, addressing inquiries and making reservations via telephone and social media.

• Deliver warm, friendly, and attentive service while managing operations.

• Create and maintain strong customer relationships, with a passion for delivering memorable experiences.

• Professionally complete daily tasks according to established workflows, including billing, data entry, and cashiering.

• Organize promotional materials and assist with sales initiatives.

• Actively learn and stay updated on the latest product and service knowledge.

Job Requirements:

• A selling expert

• Customer orientation and ability to adapt/respond to different types of characters

• Strong in Selling Techniques and be a record breaker

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

• Legally eligible to work in Hong Kong

• Must be at least 18 years old

• Hong Kong Certificate of Education Examination / Diploma of Secondary Education or equivalent

• Fluent in English and Cantonese; Mandarin is a plus

• Good customer service and communication skills

• Recent graduates are welcome to apply; candidates with 1.5 years or more of relevant service experience may be offered a salary commensurate with their qualifications

Employee Benefits:

• Enjoy Selling Bonus

• Eight-hour workdays

• Six days off per month, with Sundays and public holidays off

• Free products and treatments

• Paid on-the-job training

• Good promotion opportunities

• Various celebrations and gifts: birthdays, promotions, etc.

• Up to 14 days of annual leave

• Birthday leave, marriage leave, and compassionate leave

• Discounts for employees and their families

For any recruitment related enquiries, please reach out to us by Whatsapp

For more information, contact us on