What Business Operations Jobs are in Hong Kong?

Business Service Officer
Location:
Central, Hong Kong Island, HK
Brand: HSBC
Area of Interest:
Closing Date: Office Worker
Date: 3 Jul 2026
**Job description**
**GCB 7**
We are currently seeking a high calibre professional to join our team as a **Business Service Officer.**
**In this role you will:**
+ With updated and sound knowledge of Business Banking products/services, to perform Know Your Customer to understand customer needs
+ To proactively identify sales opportunities, cross-selling bank products and services most suitable to customers, refer to Assistant Managers to complete the sales when appropriate and close sales independently when required
+ To provide excellent service to customers through introduction of appropriate services by acting as the first contact point for customers visiting / approaching Business Centre
+ To offer support to Vice Presidents, Assistant Managers, Business Development Managers by building and strengthening customer relationship with existing customer area of the Business Centre
+ To actively drive digitalization and provide clear guidance for customer self-serving via digital channels in the Business Centre
+ To perform other operational duties as assigned after office hours
**To be successful you will need:**
+ Covered counter/service & operations/platform experience with exposure to corporate customers and knowledge of general banking products
+ Relevant professional qualifications in Insurance and Investment are also required
+ Good communication and service skills
+ Ability to spot sales opportunities, make referrals and close sales when required
+ Good understanding of product/services of Business Banking
+ Good spoken / written English, fluent Putonghua
**Opening up a world of opportunity**
** is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.

Manage business requirements, impact analysis, business solution recommendations, quality control and UAT of assigned projects/initiatives as per agreed scopes, costs and timeline.
Job Responsibilities:
+ Manage business requirements gathering, analysis and documentation. Bridge business users and IT teams to ensure business requirements well address change/project objectives and validate technical solution and/or processes fulfilling the objectives.
+ Act as an agent between business users and technical teams to ensure delivery of effective solutions to meet business priorities.
+ Work closely with business users and IT team to drive user testing including test scenario, cycle plan, test cases, pre-UAT quality check, monitoring bug fixing & retest progress, chairing daily UAT meeting etc.
+ Recommend impact option analysis to resolve issues, risks, dependencies and changes requests etc. for Sponsor/Management decision.
+ Coach and educate project team members/business users to uplift project delivery effectiveness.
+ Be Center of Excellence (COE) to conduct train-the-trainer to project team members/business users and Change Delivery team to ensure key business knowledges are well documented and leveraged amongst the Organization.
Job Requirements:
+ Strong interpersonal, presentation and influencing skills
+ Excellent analytical mind, problem solving, planning & implementation skills
+ Proven track record of hands on end to end project business analysis under multinational, complex and matrix organizational environment
+ Broad understanding of business practices and processes in insurance/financial industry
+ Desired business or relevant tertiary qualifications with more than 3 years hands on experience in business analysis, preferably in insurance/financial industry
+ BA experiences on digital, compliance, process reengineering is preferable.
+ Change advocate and enjoy driving things happen
+ Ability to work in high pressured, timeline driven environment
+ Energetic with "can-do" attitude
+ Good driver as well as team player
+ Able to work independently and be a fast learner
**About The Cigna Group**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Business Analyst
Location:
Central, Hong Kong Island, HK
Brand: HSBC
Area of Interest:
Closing Date:
Date: 13 Jun 2026
**Job description**
**GCB 5**
We are currently seeking a high calibre professional to join our team as a Business Analyst.
**In this role you will:**
+ Responsible for capturing, analysing and documenting business requirements, creation of epics and writing user stories and managing product backlog.
+ Support with the translation of business requirements and designs into more detailed functional requirement.
+ Create analysis of customer journeys and product functionality
+ Support the business owner to prioritise product backlog by providing insight based on business knowledge, investigations, and analysis.
+ Responsible for investigating operational issues, problems and new opportunities. Provide initial high-level options for solution design, factoring feasibility (commercial, business, technical, delivery, etc.) and business / change impact.
+ Manage the delivery of complex customer experience enhancement initiatives from design through to release.
+ Work directly with various stakeholders across multiple geographies, such as Product Owners, Business Analysts, Process Designers, IT, and Digital teams to produce accurate delivery estimates and manage the transition from analysis through to design and delivery.
+ Ensure risks and issues are identified and managed closely and remove project delivery blockers.
+ Drive all stakeholders to deliver on time and to the required quality standards.
+ Contribute to post implementation reviews to demonstrate success and progress of projects.
+ Develop various project documentation to stakeholders (e.g., Project Plan, Status Report, Implementation checkpoints)
+ Supporting the delivery production line (development, testing and implementation) ensuring digital deliverables meet business requirements and are fit for purpose to release to customers.
**To be successful you will need:**
+ Knowledge of Capital Markets &Trading products (Stocks, Bonds, Structured products, and FX) and related trade flows project delivery experience will be an advantage.
+ Extensive experience in gathering business requirements and conducting design activity, with a mix of business, operations and technology focused projects.
+ Proven ability to work across regions whilst maintaining a global perspective.
+ Sound judgmental skills to identify and resolve problems.
+ Ability to adopt a growth mindset and proactively identify and bring about change opportunities.
+ Great sense of ownership and servicing mindset to ensure efficient and effective change process.
+ University graduate in related disciplines or other relevant qualifications
+ Effective communication, inter-personal and negotiating skills.
+ Excellent decision making and problem-solving ability.
**Opening up a world of opportunity**
** is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.

We are hiring immediately for a full-time Operations Administrator for our warehouse team. As a member of the Operations Team, you will perform general administrative tasks by running various reports, maintaining customer information, and assisting with tasks to ensure the branch is compliant. At Wesco, we give you an opportunity for a career and a great work environment. We are Wesco. We enable the connected world - you help turn on the lights.
What's in it for you:
In addition to best-in-class benefits (insurance, PTO, etc.) we offer:
+ A CAREER. The door is open to other positions within Wesco once you have mastered this role
+ Employee referral rewards
+ Tuition reimbursement
You matter at Wesco. We're a global Fortune 500 distributor, but we're also down to earth, people-first, place to work. Our teams are made up of people who care about continuous improvement, not big egos.
**Responsibilities:**
+ Handle full set of Import/Export shipments, such as HKGCC, Import/Export license, Tradelink submissions.
+ Prepare and process shipping documents, ensuring accurate system updates in system receiving, adjustments and billing.
+ Coordinate with 3PL to manage local deliveries, inbound and outbound shipments.
+ Oversee inventory control procedures including maintaining files, generating and updating reports, assisting in product cycle counts, checking shipped dates and locked orders
+ Review return authorization and credit memo forms pending return of material; inspecting condition of return material through final disposition
+ Research tax and freight claims and work with financial services to clear claims
+ Basic accounting duties such as light accounts receivables and payables, invoice approval preparation, running credit memos
+ Run various reports such as tax, manual sales order, fleet, security
+ Responsible for building maintenance and security, equipment maintenance, maintain supplies, compliance to health and safety program (HASP) and monthly OSHA Logs
+ Respond to internal customers with corrective action
**Qualifications:**
+ Minimum 2 years of relevant working experience
+ DSE or Diploma holder
+ Good verbal and written communication skills
+ Strong computer skills, including Microsoft Office
+ Attention to detail and the ability to multi-task
+ Ability to work in a team environment
+ Knowledge of administrative and clerical procedures and terminology
Who is this company with all these great things to offer?
We are Wesco. We enable the connected world. We are leading global distributor of Network & Security, Electrical and Utility Power Solutions. We are proud of our culture of ethics, honesty, diversity and growth. We reward initiative and original ideas. Wesco employs individuals around the world. We seek out and encourage diversity of thought and experience. Our differences strengthen our company and enrich our culture. It's safe to say, you will be welcome here.
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits ( and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here ( and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
_Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer._
_Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._
_This posting is for a current, active vacancy intended for immediate hire._

Branch Sales Manager - Hong Kong Business
Location:
Central, Hong Kong Island, HK
Brand: HSBC
Area of Interest: Branch and Retail Banking
Closing Date: Hybrid Worker
Date: 4 Jul 2026
**Job description**
**GCB 5**
**Some careers open more doors than others.**
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
**Retail Banking and Wealth (RBW) Hong Kong** helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. Retail Banking and Wealth has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of retail banking and wealth capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.
We are currently seeking a high calibre professional to join our team as a **Branch Sales Manager.**
As an Branch Sales Manager, you have a central role to play in excel your leadership and change management skills and deliver the branch performance measures in line with the defined business plan. You will lead and manage a team of Premier Relationship Managers and HSBC Premier Elite Directors and work collectively to maximize performance in achieving WPB business objectives. To ensure your success, HSBC provides an environment surrounded with dedicated and supportive senior management team to formulate strategies and plans to grow the wealth management business. All these are unique in making your career journey different from any other.
**In this role you will:**
+ Contribute to the Bank's objectives according to the formulation and implementation of the branches business plan
+ Encourage the team to deepen customer relationships by fulfilling the needs and to contribute service initiatives for existing and new to bank customers
+ Monitor and take multiple level control of different product performance for Relationship Management stream
+ Collaborate with specialists to drive branch activities
+ Work closely with other branch management teams and specialists
+ Ensure staff have conducted regular reviews with customers and provide appropriate wealth management products according to customer needs
+ Take responsibility for the development of staff in the team to ensure the Bank's strategy in wealth management can be successfully implemented
+ Develop the relationship manager team culture and build a strong sense of team spirit
*Remark: Multiple work locations available across branches in Hong Kong, Kowloon, and New Territories
**To be successful you will need:**
+ University degree in a relevant discipline
+ Proven frontline experience in financial services, with outstanding track record of supervisory experience in a management capacity
+ Good knowledge of all wealth management products including insurance and investment, with expertise in financial planning, and customer portfolio management
+ Proven track record in client portfolio management
+ Strong presentation skills with a commercial orientation
+ Excellent leadership and people management skills to lead a driven team with promising results
+ Well-developed interpersonal and communication skills
+ Clear view on how to work with Compliance, Credit and Risk, and Internal Control to ensure a balanced risk operating environment
+ Certified Financial Planner qualification would be an advantage
+ Holder of relevant insurance and investment licenses and compliance with related Continuing Professional Development (CPD) requirements
+ Fluency in both English and Cantonese, with knowledge of Putonghua preferred
\#DISTRIBUTION2026
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to (Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks ( ).
**Opening up a world of opportunity**
is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by **The Hongkong and Shanghai Banking Corporation Limited.**

**Business Manager - Inflammation**
Hong Kong
**Live**
**What you will** **do**
Amgen is one of the world's leading independent biotechnology companies. For over 4 decades, Amgen has pioneered biotechnology breakthroughs, to bring state-of-the-art medicines from laboratory to the patient. Amgen has not only discovered and developed innovative human therapeutics, but has invested in cutting edge manufacturing capability and support services to deliver these exciting therapies to medical teams around the world. Japan and Asia Pacific (JAPAC) is the fastest growing region in Amgen. Now we are hiring a **Business Manager** in **Hon** **g Kong** .
**Live**
**What you will do**
Reporting to the Business Unit Lead, General Medicine, the Business Manager - Inflammation is responsible for:
+ Achieving the financial objectives of the inflammation portfolio.
+ Collaborating with cross-functional teams to maximize the patient benefits of Amgen products.
+ Developing and executing marketing plans aligned with global and regional guidance to strengthen the brand and grow the business.
+ Ensuring all plans and commercial activities uphold the highest standards of integrity and reflect Amgen Values.
**Key Responsibilities:**
Sales Management
+ Lead a high-performing sales team to achieve commercial goals through high-quality customer engagement.
+ Track qualitative and quantitative field force metrics to improve team effectiveness.
+ Build team capabilities through field coaching and role-play exercises.
+ Develop sales activity plans, including territory planning, coverage, and call frequency.
+ Gather and analyze field insights through regular team meetings, and lead competitive workshops when needed.
+ Build relationships with key external stakeholders to understand unmet medical needs.
+ Identify new business opportunities, build business cases, and secure resources to capture their potential.
Planning, Execution & Cross-Function Collaboration
+ Develop the LRS, annual budget, and quarterly forecasts for inflammation products in partnership with the BU Lead, Finance Manager, and Supply Chain.
+ Recommend the national budget and sales targets, and align them with the GM and Business Unit Lead.
+ Update demand forecasts monthly and partner with Supply Chain to ensure a stable product supply.
+ Provide local market insights to JCEL/GCEL through monthly check-ins to inform regional brand direction and keep local tactics aligned.
+ Integrate market research and field insights to develop the Country Brand Plan and Local Product Strategy (LPS) for assigned products.
+ Design and execute promotional campaigns.
+ Develop promotional materials and train the sales team through team and cycle meetings.
+ Set call objectives and targeting requirements for sales leaders to shape promotional tactics, and review call performance quarterly with the Sales Manager.
+ Define KPIs to monitor and track performance.
+ Partner with local medical colleagues to develop disease and product training for the sales team.
+ Co-develop the access and advocacy plan with the VAP Lead, define measurable KPIs, and track progress.
+ Develop pricing strategies for assigned products.
+ Plan and execute hospital formulary listing activities.
+ Design and implement Patient Assistance Programs (PAPs) and Patient Support Programs (PSPs) as needed.
+ Align key advocacy initiatives with brand goals.
+ Manage the OSE budget to deliver expected business results.
Compliance
+ Ensure all activities, campaigns and materials (1) are reviewed & approved according to the corresponding SOPs; and (2) comply with internal policies and local code of practices.
**Win**
**What we expect of you**
**Competency**
+ Demonstrate strong strategic thinking, industry knowledge, and commercial acumen.
+ Analyze issues from multiple perspectives, recognize interdependencies and cause-and-effect relationships, and apply a systematic approach to resolving them.
+ Manage a multi-product portfolio effectively and make sound strategic decisions.
+ Demonstrate advanced communication and presentation skills.
+ Communicate effectively with internal and external stakeholders at all levels, both locally and internationally.
+ Model and promote open, honest, and collaborative relationships across the organization.
+ Demonstrate strong organizational and time management skills, manage multiple priorities effectively, and deliver on commitments on time.
+ Show initiative and work proactively, enthusiastically, and creatively.
+ Serve as a role model for Amgen Values.
**Qualifications**
+ At least 8 years of industry experience, including a minimum of 4 years in sales management or marketing.
+ Proficient in MS Office, Copilot, and Veeva CRM.
+ Fluent in spoken and written English.
+ Proficient in Cantonese.
**Thrive**
**What you can expect of us**
Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing, and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology.
Amgen focuses on areas of high unmet medical need and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.
**_Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status._**

Service Dealer - HK Business
Location:
Central, Hong Kong Island, HK
Brand: HSBC
Area of Interest: Securities and Broking Services
Closing Date: Hybrid or Home Worker
Date: 22 Jun 2026
**Job description**
**GCB 6**
**Principal Responsibilities**
+ Execute client trade orders (e.g. equities, futures and options) accurately in real time
+ Respond to client calls regarding account balance, order status etc enquiries
+ Monitor live market movements and escalate unusual activity to senior management and risk/compliance teams for further action
+ Escalate system outage to IT and on-site manager
+ Provide post-trade confirmation to clients when required
**Qualifications**
+ University graduate
+ Experience in customer-facing service, trading desk or call center (finance/brokerage preferred)
+ Strong numerical analytical, interpersonal, presentation and communication skills
+ Fluent in Cantonese, English and Mandarin
+ Ability to work night shifts and on a rotating schedule
+ Current or qualify for SFC Type 1, 2 and 3 licensed representative
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to ( Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks ).
**Opening up a world of opportunity**
** is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.

Premier Relationship Manager - Hong Kong Business
Location:
Central, Hong Kong Island, HK
Brand: HSBC
Area of Interest: Branch and Retail Banking
Closing Date: Hybrid Worker
Date: 4 Jul 2026
**Job description**
**Some careers open more doors than others.**
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
**Retail Banking and Wealth (RBW) Hong Kong** helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. Retail Banking and Wealth has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of retail banking and wealth capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.
We are currently seeking a high calibre professional to join our team as a **Premier Relationship Manager** .
**In this role you will be:**
+ Developing our Premier customer base and establishing long term relationships with an assigned Premier clientele portfolio
+ Managing the total wealth of your clients by matching our financial and investment product solutions to their financial needs
+ Demonstrating genuine curiosity about customers, helping them reach their financial ambitions
+ Connecting with product Specialists to provide more advanced technical input to identify and fulfill multiple needs with customers
+ Promoting our Premier Service to potential customers, exploring their needs and making referrals to other business units where appropriate
+ Supporting branch improvement initiatives, providing customer feedback of our Service and ensuring compliance with audit Requirements and quality assurance
+ Understanding and adhering to local and global compliance
+ Maintaining the levels of operational integrity required by HSBC and adhere to the business Principles and Values of HSBC
+ Remark: multiple work locations available across branches in Hong Kong, Kowloon, and New Territories
**To be successful you will need:**
+ University level education, preferably in finance, business or a related discipline
+ Experience in client facing environment, with excellent relationship building capability
+ Strong sales and customer orientation, with good communication and interpersonal skills
+ High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
+ Good understanding and strong interest of the financial markets
+ Mature and independent mindset, able to work effectively under pressure
+ Strong commercial orientation with acute interpersonal skills
+ Fluency in Cantonese and English, with additional languages is an advantage
+ Holder of relevant insurance and investment licenses and compliance with related Continuing Professional Development (CPD) requirements
+ Candidate without banking background will also be considered
\#DISTRIBUTION2026
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to (Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks ( ).
**Opening up a world of opportunity**
is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by **The Hongkong and Shanghai Banking Corporation Limited.**

Branch Manager - Hong Kong Business
Location:
Central, Hong Kong Island, HK
Brand: HSBC
Area of Interest: Branch and Retail Banking
Closing Date: Hybrid Worker
Date: 4 Jul 2026
**Job description**
**GCB 4**
**Some careers open more doors than others.**
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
**Retail Banking and Wealth (RBW) Hong Kong** helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. Retail Banking and Wealth has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of retail banking and wealth capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.
We are currently seeking a high calibre professional to join our team as a **Branch Manager** .
Branch Manager takes the lead in bringing HSBC's strategy and priorities to life. You have a central role to play in supporting your team to maximizing performance in achieving Wealth & Personal Banking business's objectives. With the opportunities to collaborate with key stakeholders, you will drive sustainable practices and initiatives to enhance our performance by maximizing agility, productivity, engagement and employee well-being. To ensure your success, HSBC provides an environment surrounded with devoted and supportive senior management team to formulate strategies and plans to grow the retail banking and wealth management business.
**In this role you will:**
+ Report directly into Division Director, the Branch Manager will lead, develop and manage a branch to ensure achievement of the business objectives with responsibility for Wealth and Retail
+ Deliver branch plan including leads/sales prospect management and overall customer experience, and establish HSBC as a provider of world class retail banking and wealth management solutions. Create and maintain an environment where the branch team maximise performance and provide the highest quality service
+ Optimise cost through effective resource management within the branch
+ Ensure a consistently high level of service delivery to increase customer satisfaction
+ Coach managers and the team to achieve business goals and effectively meet customer needs
+ Foster a customer-centric ethos and use customer insight to continually enhance the customer experience
+ Manage and guide staff in the sales process model, personal financial review, product knowledge and proper sales techniques of our products to expand customer relationships, meet established performance objectives and contribute to maximised economic profit
+ Responsible for making recommendations on branch distribution planning and reconfiguration, staffing, resource re-allocation and process streamlining to senior stakeholders
_*Remark: Multiple work locations available across branches in Hong Kong, Kowloon, and New Territories_
**To be successful you will need:**
+ University level education in business or a related discipline preferred
+ Proven and progressive management experience
+ Strong business acumen and decisive judgement
+ Display sustained motivation, resilience and positivity
+ Proven ability to multi-task in a fast-pace work environment and prioritize work assignments
+ Ability to use numerical data to effectively manage branch performance, good knowledge of Wealth and Retail distribution techniques and models
+ Holder of relevant insurance and investment licenses and compliance with related Continuing Professional Development (CPD) requirements
+ Good command of Cantonese and English. Mandarin is advantageous
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to (Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks ( ).
**Opening up a world of opportunity**
is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by **The Hongkong and Shanghai Banking Corporation Limited.**