226 Customer Satisfaction jobs in Hong Kong

Join to apply for the Customer Experience Manager / Assistant Customer Experience Manager role at Bank of China (Hong Kong)

Join to apply for the Customer Experience Manager / Assistant Customer Experience Manager role at Bank of China (Hong Kong)

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• Promote and implement customer-centric model in Personal Banking Business by leading customer journey mapping and best-in-class user experience design
• Partner with customer segments, product and channel managers to design and optimize end-to-end customer journeys using Design Thinking as well as bringing in the latest market tools, identify pain points, moments of truth and areas for opportunity to ensure delivery of quality, seamless and consistent experience at every interaction and touchpoint
• Plan and execute user research using a variety of methods, synthesize insights to identify opportunities for product improvement and innovation, and translate user insights into actionable design decisions and product roadmaps
• Craft customer journey map, prepare interactive prototype, conduct CX review on user experience and customer communications prior to new products/ service launch to ensure meeting of standards
• Understand customer needs and pain points, gather feedback, analyze data, translate customer voice into strategies to improve Net Promoter Score, enhance satisfaction and loyalty
• Stay up-to-date with industry trends, best practices, testing tools and emerging technologies in customer experience design, product design and user research
• Provide support to ad hoc projects/tasks as assigned
  

• Promote and implement customer-centric model in Personal Banking Business by leading customer journey mapping and best-in-class user experience design
• Partner with customer segments, product and channel managers to design and optimize end-to-end customer journeys using Design Thinking as well as bringing in the latest market tools, identify pain points, moments of truth and areas for opportunity to ensure delivery of quality, seamless and consistent experience at every interaction and touchpoint
• Plan and execute user research using a variety of methods, synthesize insights to identify opportunities for product improvement and innovation, and translate user insights into actionable design decisions and product roadmaps
• Craft customer journey map, prepare interactive prototype, conduct CX review on user experience and customer communications prior to new products/ service launch to ensure meeting of standards
• Understand customer needs and pain points, gather feedback, analyze data, translate customer voice into strategies to improve Net Promoter Score, enhance satisfaction and loyalty
• Stay up-to-date with industry trends, best practices, testing tools and emerging technologies in customer experience design, product design and user research
• Provide support to ad hoc projects/tasks as assigned
  

• Bachelor degree or above
• Preferably with major/minor in Psychology, Business Administration, Statistics, UXUI, Multimedia, Human-Computer Interaction, Design or related disciplines
• More than 8 years of relevant experience in banking industry, including at least 5 years' experience in customer research, digital experience, new initiative development, UX/UI design
• Sound knowledge of Personal Banking products and services and familiar with local regulatory requirements, inter-bank market practices, etc.
• Expertise in a wide range of user research methodologies, with proven track record of transforming user insights into actionable product recommendations and design decisions
• Exceptional quantitative and qualitative data analysis, synthesis, and visualization skills with the ability to plan and execute user research studies
• Proficiency with a wide range of user research tools and UI software (such as Figma, Adobe XD is preferred), with solid experience to facilitate in-depth interview and focus group
• Excellent presentation and storytelling skills, with ability to work collaboratively and build strong relationships with cross-functional teams
• Passion for understanding user needs and improving customer experiences
• Self-starter with a strong creative and problem-solving mindset
• Proficient in both written and spoken English and Chinese (Cantonese and Mandarin)
• Candidate with less experience will be consider as Deputy/Assistant Customer Experience Manager
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Information Technology and Project Management
• Industries Banking, Capital Markets, and Financial Services

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Overview

Customer Experience Officer role at FXGT. FXGT is a leading online trading platform offering forex, CFDs, and crypto trading with advanced technology and competitive conditions. We provide a dynamic and innovative environment for professionals looking to grow in the financial markets industry.

We are seeking a Chinese-speaking Customer Experience Officer to join our successful and dynamic team. If you enjoy working in a fast-paced environment and being a member of a goal-oriented team, this role may be a fit for you.

Working Hours
08:00 AM-16:30 PM
14:00 PM-22:30 PM

• Dealing directly with clients’ queries via chat or email, replying to the client within 24 hours depending on how the query was initiated.
• Resolving misunderstandings and handling difficult clients in a polite and professional manner.
• Directing unresolved issues to designated people or departments; communicating with them and responding to client requests accordingly.
• Promoting the company’s products and services to clients by chat and email.
• Providing feedback on product and service development based on client interactions.
• Keeping up to date with promotions and products offered by the company.
• Maintaining confidentiality and professionalism in all instances.
• Completing service-related tasks as requested by the manager.
• Reviewing clients’ documents in the KYC system and replying to client emails related to account verification; requesting relevant documents if not provided.
• Following and updating internal procedures.
• Working with the team and other departments to provide a high standard of customer service.

• Experience in customer care or similar field.
• Strong English and Chinese communication skills, both written and verbal.
• Strong customer care and client handling skills.
• Excellent communication and interpersonal skills.
• Excellent organizational skills and business acumen.
• Teamwork and problem-solving abilities.
• Hard-working and able to cope under pressure.
• Excellent computer literacy.
• Willingness to do morning, afternoon and night shifts on a weekly basis.
• Valid work permit required.

• Attractive remuneration package and welcome package.
• Discretionary bonus based on company and individual performance.
• Referral bonus for helping us grow with great talent.

• Yearly training budget (including Udemy membership by department).
• Ongoing training opportunities for professional and personal development.

• Up to 25 days of holiday leave per year.
• Special leave days for personal reasons (birthdays, weddings, condolence, etc.).
• Public holidays as per Chinese Council.
• Additional summer leave (June – August). During summer, employees may receive 0.5 extra days off in June, July and August if fully with us during these months.

• New Fathers: 2 extra paid days off for the birth of your child (on the day of birth and the day after).
• Mothers: May leave up to 2 hours early daily if working a full 40-hour week and the child is under 16.

• Emergency leave for school pickups and attendance at school activities (up to 2 times/year with official invite to HR).

Please note that due to the high volumes of applications, only shortlisted applicants will be contacted.

Location: Wan Chai District, Hong Kong SAR

The Director of Customer Experience will oversee the development and implementation of strategies to enhance customer satisfaction, loyalty, and retention within our client's insurance operations.

This role requires a seasoned leader with a strong background in the insurance industry and proven experience in leading high-performing teams. The Director will collaborate with cross-functional teams to ensure a seamless, customer-focused experience across all touchpoints.

• Strategy Development : Design and execute a comprehensive customer experience strategy aligned with the company’s goals, focusing on improving customer satisfaction metrics (e.g., NPS, CSAT) in the insurance sector.
• Team Leadership : Lead, mentor, and develop a team of customer experience professionals, fostering a culture of accountability, collaboration, and continuous improvement.
• Customer Journey Optimization : Map and refine customer journeys across all channels (digital, phone, in-person) to ensure a consistent and positive experience for policyholders and claimants.
• Process Improvement : Identify and implement process enhancements to streamline claims processing, policy management, and customer support, reducing friction and improving efficiency.
• Data-Driven Insights : Leverage customer data and analytics to identify trends, pain points, and opportunities for improvement, ensuring data-driven decision-making.
• Stakeholder Collaboration : Partner with marketing, underwriting, claims, and IT teams to align customer experience initiatives with broader business objectives.
• Compliance and Quality Assurance : Ensure all customer interactions comply with insurance regulations and industry standards while maintaining high-quality service delivery.
• Technology Integration : Oversee the adoption and optimization of customer experience technologies, such as CRM systems, chatbots, and self-service portals, to enhance service delivery.
• Performance Metrics : Establish and monitor KPIs to measure the success of customer experience initiatives, reporting progress to senior leadership.

• Minimum of 8-10 years of experience in customer experience, customer service, or a related field within the insurance industry (e.g., property, casualty, health, or life insurance).
• At least 5 years of experience leading and managing teams, with a proven track record of building and motivating high-performing teams.

• Director

• Full-time

• Consulting

• Insurance

The Director of Customer Experience will oversee the development and implementation of strategies to enhance customer satisfaction, loyalty, and retention within our client's insurance operations.

This role requires a seasoned leader with a strong background in the insurance industry and proven experience in leading high-performing teams. The Director will collaborate with cross-functional teams to ensure a seamless, customer-focused experience across all touchpoints.

• Strategy Development : Design and execute a comprehensive customer experience strategy aligned with the company’s goals, focusing on improving customer satisfaction metrics (e.g., NPS, CSAT) in the insurance sector.
• Team Leadership : Lead, mentor, and develop a team of customer experience professionals, fostering a culture of accountability, collaboration, and continuous improvement.
• Customer Journey Optimization : Map and refine customer journeys across all channels (digital, phone, in-person) to ensure a consistent and positive experience for policyholders and claimants.
• Process Improvement : Identify and implement process enhancements to streamline claims processing, policy management, and customer support, reducing friction and improving efficiency.
• Data-Driven Insights : Leverage customer data and analytics to identify trends, pain points, and opportunities for improvement, ensuring data-driven decision-making.
• Stakeholder Collaboration : Partner with marketing, underwriting, claims, and IT teams to align customer experience initiatives with broader business objectives.
• Compliance and Quality Assurance : Ensure all customer interactions comply with insurance regulations and industry standards while maintaining high-quality service delivery.
• Technology Integration : Oversee the adoption and optimization of customer experience technologies, such as CRM systems, chatbots, and self-service portals, to enhance service delivery.
• Performance Metrics : Establish and monitor KPIs to measure the success of customer experience initiatives, reporting progress to senior leadership.

• Minimum of 8-10 years of experience in customer experience, customer service, or a related field within the insurance industry (e.g., property, casualty, health, or life insurance).
• At least 5 years of experience leading and managing teams, with a proven track record of building and motivating high-performing teams.

• Director

• Full-time

• Consulting

• Insurance

Customer Experience Officer role at FXGT. FXGT is a leading online trading platform offering forex, CFDs, and crypto trading with advanced technology and competitive conditions. We provide a dynamic and innovative environment for professionals looking to grow in the financial markets industry.

We are seeking a Chinese-speaking Customer Experience Officer to join our successful and dynamic team. If you enjoy working in a fast-paced environment and being a member of a goal-oriented team, this role may be a fit for you.

Working Hours
08:00 AM-16:30 PM
14:00 PM-22:30 PM

• Dealing directly with clients’ queries via chat or email, replying to the client within 24 hours depending on how the query was initiated.
• Resolving misunderstandings and handling difficult clients in a polite and professional manner.
• Directing unresolved issues to designated people or departments; communicating with them and responding to client requests accordingly.
• Promoting the company’s products and services to clients by chat and email.
• Providing feedback on product and service development based on client interactions.
• Keeping up to date with promotions and products offered by the company.
• Maintaining confidentiality and professionalism in all instances.
• Completing service-related tasks as requested by the manager.
• Reviewing clients’ documents in the KYC system and replying to client emails related to account verification; requesting relevant documents if not provided.
• Following and updating internal procedures.
• Working with the team and other departments to provide a high standard of customer service.

• Experience in customer care or similar field.
• Strong English and Chinese communication skills, both written and verbal.
• Strong customer care and client handling skills.
• Excellent communication and interpersonal skills.
• Excellent organizational skills and business acumen.
• Teamwork and problem-solving abilities.
• Hard-working and able to cope under pressure.
• Excellent computer literacy.
• Willingness to do morning, afternoon and night shifts on a weekly basis.
• Valid work permit required.

• Attractive remuneration package and welcome package.
• Discretionary bonus based on company and individual performance.
• Referral bonus for helping us grow with great talent.

• Yearly training budget (including Udemy membership by department).
• Ongoing training opportunities for professional and personal development.

• Up to 25 days of holiday leave per year.
• Special leave days for personal reasons (birthdays, weddings, condolence, etc.).
• Public holidays as per Chinese Council.
• Additional summer leave (June – August). During summer, employees may receive 0.5 extra days off in June, July and August if fully with us during these months.

• New Fathers: 2 extra paid days off for the birth of your child (on the day of birth and the day after).
• Mothers: May leave up to 2 hours early daily if working a full 40-hour week and the child is under 16.

• Emergency leave for school pickups and attendance at school activities (up to 2 times/year with official invite to HR).

Please note that due to the high volumes of applications, only shortlisted applicants will be contacted.

Location: Wan Chai District, Hong Kong SAR

Customer Experience Representative - Asia

About The Flex The Flex is on a mission to transform the rental sector globally. Renting a home should be as easy as buying something on Amazon—simple, fast, and borderless. Our proprietary Property Management System (PMS) powers this vision, creating seamless experiences for guests and hassle-free operations for landlords. We are building a dynamic team of A-Players who are ambitious, proactive, and thrive in fast-moving environments.

Position Summary – Customer Experience Representative As a Customer Experience Representative at The Flex, you will be the first point of contact for our guests and landlords, ensuring smooth communication, quick problem resolution, and an outstanding rental experience. You’ll handle inquiries, support bookings, and use our PMS tools to deliver efficient and high-quality service. This role is perfect for someone who is empathetic, detail-oriented, and passionate about helping people. You’ll play a key role in building trust with our customers and maintaining the high standards that set The Flex apart.

• Customer Support – Respond promptly to guest and landlord inquiries via email, chat, and phone.
• Booking Assistance – Support guests with reservations, check-ins, and check-outs using our PMS.
• Problem Solving – Investigate and resolve customer issues quickly while maintaining a positive customer experience.
• Knowledge Management – Document customer interactions, feedback, and solutions in our system.
• Collaboration – Work with the operations and tech teams to flag recurring issues and suggest process improvements.
• Upselling & Retention – Identify opportunities to enhance guest stays and strengthen long-term landlord relationships.

• Strong communication skills (written and verbal).
• Previous customer service experience, ideally in hospitality, real estate, or tech platforms.
• Ability to multitask and stay calm under pressure.
• Tech-savvy and comfortable using PMS, CRM, and other digital tools.
• Problem-solving mindset with empathy and patience.
• Fluent in English; additional languages are a plus.

• Be part of a company redefining the global rental experience.
• Work with a supportive, ambitious, and international team.
• Opportunity to grow as we scale globally—this is not a dead-end role.
• Competitive compensation package.
• Remote-first, flexible working environment.

• Entry level

• Full-time

• Other

• Manage community relations (e.g. schools and NGOs) and seek opportunities for community collaboration
• Handle ESG and branding projects
• Lead a team for delivering special assistance to accident casualties
• Keep track of report from the media and compile monthly reports
• Manage a volunteer team to engage customers and NGOs
• Prepare write-up of volunteering activities and corporate visits
• Any other ad-hoc duties as assigned

• Bachelor’s degree holder in related discipline or equivalent
• Minimum 5 years’ experience in customer service or community relations at supervisory level
• Fluency in spoken and written Chinese, including Mandarin, and English
• Proficient in PC and Chinese word processing
• Detail-minded with strong analytical, event organization and communication skills

• Kowloon Bay

• 5-day work
• Saturday/Sunday/Public Holiday duties may require
• 24-hour on-call according to duty roster

Join the team at The Kowloon Motor Bus Company (1933) Limited, one of the leading public transportation companies in Hong Kong. We offer a diverse range of career opportunities for individuals seeking to advance in the public sector, with roles ranging from Junior Bus Captain to Senior Professional.

Visit to learn more information about our company.

Due to the volume of applications, we regret only shortlisted candidates will be contacted by KMB Human Resources Department. Personal data collected will be used for recruitment purposes only. To learn more about our Personal Information Collection Statement and Company Privacy Policy, please refer to our website:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industries: Truck Transportation

About The Flex The Flex is on a mission to transform the rental sector globally. Renting a home should be as easy as buying something on Amazon—simple, fast, and borderless. Our proprietary Property Management System (PMS) powers this vision, creating seamless experiences for guests and hassle-free operations for landlords. We are building a dynamic team of A-Players who are ambitious, proactive, and thrive in fast-moving environments.

Position Summary – Customer Experience Representative As a Customer Experience Representative at The Flex, you will be the first point of contact for our guests and landlords, ensuring smooth communication, quick problem resolution, and an outstanding rental experience. You’ll handle inquiries, support bookings, and use our PMS tools to deliver efficient and high-quality service. This role is perfect for someone who is empathetic, detail-oriented, and passionate about helping people. You’ll play a key role in building trust with our customers and maintaining the high standards that set The Flex apart.

• Customer Support – Respond promptly to guest and landlord inquiries via email, chat, and phone.
• Booking Assistance – Support guests with reservations, check-ins, and check-outs using our PMS.
• Problem Solving – Investigate and resolve customer issues quickly while maintaining a positive customer experience.
• Knowledge Management – Document customer interactions, feedback, and solutions in our system.
• Collaboration – Work with the operations and tech teams to flag recurring issues and suggest process improvements.
• Upselling & Retention – Identify opportunities to enhance guest stays and strengthen long-term landlord relationships.

• Strong communication skills (written and verbal).
• Previous customer service experience, ideally in hospitality, real estate, or tech platforms.
• Ability to multitask and stay calm under pressure.
• Tech-savvy and comfortable using PMS, CRM, and other digital tools.
• Problem-solving mindset with empathy and patience.
• Fluent in English; additional languages are a plus.

• Be part of a company redefining the global rental experience.
• Work with a supportive, ambitious, and international team.
• Opportunity to grow as we scale globally—this is not a dead-end role.
• Competitive compensation package.
• Remote-first, flexible working environment.

• Entry level

• Full-time

• Other

• Manage community relations (e.g. schools and NGOs) and seek opportunities for community collaboration
• Handle ESG and branding projects
• Lead a team for delivering special assistance to accident casualties
• Keep track of report from the media and compile monthly reports
• Manage a volunteer team to engage customers and NGOs
• Prepare write-up of volunteering activities and corporate visits
• Any other ad-hoc duties as assigned

• Bachelor’s degree holder in related discipline or equivalent
• Minimum 5 years’ experience in customer service or community relations at supervisory level
• Fluency in spoken and written Chinese, including Mandarin, and English
• Proficient in PC and Chinese word processing
• Detail-minded with strong analytical, event organization and communication skills

• Kowloon Bay

• 5-day work
• Saturday/Sunday/Public Holiday duties may require
• 24-hour on-call according to duty roster

Join the team at The Kowloon Motor Bus Company (1933) Limited, one of the leading public transportation companies in Hong Kong. We offer a diverse range of career opportunities for individuals seeking to advance in the public sector, with roles ranging from Junior Bus Captain to Senior Professional.

Visit to learn more information about our company.

Due to the volume of applications, we regret only shortlisted candidates will be contacted by KMB Human Resources Department. Personal data collected will be used for recruitment purposes only. To learn more about our Personal Information Collection Statement and Company Privacy Policy, please refer to our website:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industries: Truck Transportation