8 Delivery Services jobs in Hong Kong

Join to apply for the Services Delivery Manager role at SoftwareOne

2 weeks ago Be among the first 25 applicants

Join to apply for the Services Delivery Manager role at SoftwareOne

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This role under Managed Service Provider (MSP) or annual support contract environment ensures flawless service delivery to clients. They act as the main liaison between the client and the SoftwareOne , coordinating the end-to-end delivery of managed and support services. Key responsibilities include handling service technical resource , supervising service performance, resolving reliability issues, incident management, escalation management, and ensuring services meet client expectations. SDMs track key performance indicators (important metrics) and run budgets to maintain cost efficiency. They also facilitate effective communication and problem resolution, ensuring high levels of customer satisfaction .

Main responsibilities include the following:

• Be the main point of contact for clients, ensuring their needs and expectations are met.
• Be responsible for the performance of services to ensure they meet agreed-upon standards and substantial metrics.
• Take ownership of critical incidents, coordinate resolution efforts, and conduct post-incident reviews.
• Implement and maintain service delivery processes to improve efficiency and effectiveness.
• Work closely with internal teams to ensure flawless service delivery and resolve any issues.
• Generate and present reports on service performance, incidents, and improvements to team members.
• Ensure high levels of customer satisfaction by addressing concerns and improving service quality

This role under Managed Service Provider (MSP) or annual support contract environment ensures flawless service delivery to clients. They act as the main liaison between the client and the SoftwareOne , coordinating the end-to-end delivery of managed and support services. Key responsibilities include handling service technical resource , supervising service performance, resolving reliability issues, incident management, escalation management, and ensuring services meet client expectations. SDMs track key performance indicators (important metrics) and run budgets to maintain cost efficiency. They also facilitate effective communication and problem resolution, ensuring high levels of customer satisfaction .

Main responsibilities include the following:

• Be the main point of contact for clients, ensuring their needs and expectations are met.

• Be responsible for the performance of services to ensure they meet agreed-upon standards and substantial metrics.

• Take ownership of critical incidents, coordinate resolution efforts, and conduct post-incident reviews.

• Implement and maintain service delivery processes to improve efficiency and effectiveness.

• Work closely with internal teams to ensure flawless service delivery and resolve any issues.

• Generate and present reports on service performance, incidents, and improvements to team members.

• Ensure high levels of customer satisfaction by addressing concerns and improving service quality

The candidate should possess as much as possible of the following skills

• 5 years of related experience

• Experience on supporting Azure, AWS environments

• Experience on incident and escalation management

• Experience on upselling services to customers

Desirable Technical Skills & Certifications

Any combination of the following certifications

• ITIL

• Azure Fundamentals

• AWS Cloud Practitioner

Hear firsthand from SoftwareOne APAC leaders as they unveil our exciting business and growth plan, spill the beans on our hiring initiatives, and reveal why joining SoftwareOne is an innovator. Join us now and be part of our incredible journey.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at SoftwareOne by 2x

Get notified about new Service Project Manager jobs in Kwun Tong District, Hong Kong SAR .

Shenzhen, Guangdong, China CN¥15,000.00-CN¥0,000.00 1 year ago

Shenzhen, Guangdong, China CN 5,000.00-CN 0,000.00 2 years ago

Shenzhen, Guangdong, China CN¥2 000.00-CN 0,000.00 2 years ago

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Join to apply for the Senior Systems Engineer - Associate - Critical Services Delivery (Windows) role at Hong Kong Exchanges and Clearing Limited (HKEX)

2 days ago Be among the first 25 applicants

Join to apply for the Senior Systems Engineer - Associate - Critical Services Delivery (Windows) role at Hong Kong Exchanges and Clearing Limited (HKEX)

Get AI-powered advice on this job and more exclusive features.

Company Introduction:

We’re home to Asia's most dynamic and vibrant capital markets.

Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day.

HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."

Job Summary:

The Critical Services Delivery team is responsible for designing and building HKEX IT infrastructure for core mission critical systems. We are seeking a Windows Engineer to manage IT infrastructure projects, as well as internal process automation and improvement.

Company Introduction:

We’re home to Asia's most dynamic and vibrant capital markets.

Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day.

HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."

Job Summary:

The Critical Services Delivery team is responsible for designing and building HKEX IT infrastructure for core mission critical systems. We are seeking a Windows Engineer to manage IT infrastructure projects, as well as internal process automation and improvement.

Job Duties:

As a Senior Systems Engineer, you will work closely with the Critical Service Delivery Lead in managing critical IT solutions implementation. You will also collaborate with the Critical Service Support and Engineering team on technical solutions and support.

Responsibilities:

• Partner with application teams on IT solution implementations.
• Interact with internal and external parties on planning and execution.
• Follow project plan to ensure all milestones and deadlines are met.
• Compile project and technical documents, such as project plans, technical specifications, and test reports.
• Implement and manage automation tools and processes to improve efficiency and reduce manual intervention.
  
  

• Degree in Computer Science, Information System or IT related disciplines.
• 5+ years of hands-on Windows Server administration, troubleshooting and security hardening experience.
• Hands on experience in Windows OS configuration, troubleshooting and security hardening.
• Willing to work on weekends for server setup and testing.
• Good team player with aspirations for career development in top tier financial industry.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology

Referrals increase your chances of interviewing at Hong Kong Exchanges and Clearing Limited (HKEX) by 2x

Get notified about new Senior System Engineer jobs in Hong Kong, Hong Kong SAR .

Kwun Tong District, Hong Kong SAR 4 days ago

New Territories, Hong Kong SAR 7 hours ago

Shenzhen, Guangdong, China CN¥15,000.00-CN¥5,000.00 2 years ago

Shenzhen, Guangdong, China CN¥18, 0.00-CN 0,000.00 2 years ago

Shenzhen, Guangdong, China CN 5,000.00-CN 5,000.00 1 year ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Senior Systems Engineer - Associate - Critical Services Delivery (Windows) role at Hong Kong Exchanges and Clearing Limited (HKEX)

2 days ago Be among the first 25 applicants

Join to apply for the Senior Systems Engineer - Associate - Critical Services Delivery (Windows) role at Hong Kong Exchanges and Clearing Limited (HKEX)

Get AI-powered advice on this job and more exclusive features.

Company Introduction:

We’re home to Asia's most dynamic and vibrant capital markets.
Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day.

HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."

Job Summary:
The Critical Services Delivery team is responsible for designing and building HKEX IT infrastructure for core mission critical systems. We are seeking a Windows Engineer to manage IT infrastructure projects, as well as internal process automation and improvement.

Company Introduction:
We’re home to Asia's most dynamic and vibrant capital markets.
Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day.
HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."
Job Summary:
The Critical Services Delivery team is responsible for designing and building HKEX IT infrastructure for core mission critical systems. We are seeking a Windows Engineer to manage IT infrastructure projects, as well as internal process automation and improvement.
Job Duties:
As a Senior Systems Engineer, you will work closely with the Critical Service Delivery Lead in managing critical IT solutions implementation. You will also collaborate with the Critical Service Support and Engineering team on technical solutions and support.
Responsibilities:

• Partner with application teams on IT solution implementations.
• Interact with internal and external parties on planning and execution.
• Follow project plan to ensure all milestones and deadlines are met.
• Compile project and technical documents, such as project plans, technical specifications, and test reports.
• Implement and manage automation tools and processes to improve efficiency and reduce manual intervention.
  

• Degree in Computer Science, Information System or IT related disciplines.
• 5+ years of hands-on Windows Server administration, troubleshooting and security hardening experience.
• Hands on experience in Windows OS configuration, troubleshooting and security hardening.
• Willing to work on weekends for server setup and testing.
• Good team player with aspirations for career development in top tier financial industry.
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology

Referrals increase your chances of interviewing at Hong Kong Exchanges and Clearing Limited (HKEX) by 2x

Get notified about new Senior System Engineer jobs in Hong Kong, Hong Kong SAR .

Kwun Tong District, Hong Kong SAR 4 days ago

New Territories, Hong Kong SAR 7 hours ago

Shenzhen, Guangdong, China CN¥15,000.00-CN¥5,000.00 2 years ago

Shenzhen, Guangdong, China CN¥18, 0.00-CN 0,000.00 2 years ago

Shenzhen, Guangdong, China CN 5,000.00-CN 5,000.00 1 year ago

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Join to apply for the Principal Systems Engineer - Assistant Vice President - Critical Services Delivery (Storage & Backup) - 12 months Contract - IT role at Hong Kong Exchanges and Clearing Limited (HKEX)

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5 months ago Be among the first 25 applicants

Join to apply for the Principal Systems Engineer - Assistant Vice President - Critical Services Delivery (Storage & Backup) - 12 months Contract - IT role at Hong Kong Exchanges and Clearing Limited (HKEX)

Get AI-powered advice on this job and more exclusive features.

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Company Introduction:

We’re home to Asia's most dynamic and vibrant capital markets.

Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day.

HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."

Job Summary:

The Critical Services Delivery team is responsible for designing and building HKEX IT infrastructure for core mission critical systems. We are seeking an experienced Storage and Backup Engineer to manage IT infrastructure projects, including on-premises private cloud solutions. This role requires a deep understanding of infrastructure technologies, as well as experience in implementing and managing enterprise-level solutions.

Company Introduction:

We’re home to Asia's most dynamic and vibrant capital markets.

Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day.

HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."

Job Summary:

The Critical Services Delivery team is responsible for designing and building HKEX IT infrastructure for core mission critical systems. We are seeking an experienced Storage and Backup Engineer to manage IT infrastructure projects, including on-premises private cloud solutions. This role requires a deep understanding of infrastructure technologies, as well as experience in implementing and managing enterprise-level solutions.

Job Duties:

Being a Principal Systems Engineer, you will work closely with the Critical Service Delivery Lead in managing critical IT solutions implementation. You will also play a subject matter expert (SME) role in providing IT technology expertise and guidance to ensure successful project delivery.

Responsibilities:

• Design, implement, and manage storage and backup solutions, including on-premises private cloud, to meet the organization's data protection and recovery requirements.
• Play a role in project management such as tracking project deliverables timeline and exceptions.
• Collaborate with other IT teams to ensure seamless integration of storage and backup solutions with other systems.
• Collaborate with the InfoSec/infrastructure engineering and support teams to adopt modern technologies, such as multi-cloud and container orchestration, to enhance manageability.
• Develop and maintain documentation for IT infrastructure processes and procedures.
  
  

• Degree in Computer Science, Information System or IT related disciplines.
• Minimum 8 years of hands-on experience in IT infrastructure administration, troubleshooting and security hardening.
• Hands on experience in storage and/or private cloud technologies such as Dell EMC, Hitachi Data Systems, NetApp, Huawei Cloud Stack, Microsoft Azure Stack.
• Willing to work on weekends for server setup and testing.
• Good team player with aspirations for career development in top tier financial industry.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology

Referrals increase your chances of interviewing at Hong Kong Exchanges and Clearing Limited (HKEX) by 2x

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Shenzhen, Guangdong, China CN¥10,000 - CN¥15,000 1 year ago

Central & Western District, Hong Kong SAR 5 days ago

Sha Tin District, Hong Kong SAR 1 day ago

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Join to apply for the Infrastructure Project Manager - Assistant Vice President - Critical Services Delivery - 12 months Contract - IT role at Hong Kong Exchanges and Clearing Limited (HKEX)

Join to apply for the Infrastructure Project Manager - Assistant Vice President - Critical Services Delivery - 12 months Contract - IT role at Hong Kong Exchanges and Clearing Limited (HKEX)

Company Introduction:

We’re home to Asia's most dynamic and vibrant capital markets.

Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day.

HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."

Job Summary:

The Critical Services Delivery team is responsible for designing and building HKEX IT infrastructure for core mission critical systems. We are seeking a highly skilled and experienced Project Manager to oversee the setup and execution of IT infrastructure projects. The ideal candidate will have a strong background in IT project management, with a focus on infrastructure projects, and will be responsible for planning, executing, and finalizing projects according to strict deadlines and within budget.

Company Introduction:

We’re home to Asia's most dynamic and vibrant capital markets.

Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day.

HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."

Job Summary:

The Critical Services Delivery team is responsible for designing and building HKEX IT infrastructure for core mission critical systems. We are seeking a highly skilled and experienced Project Manager to oversee the setup and execution of IT infrastructure projects. The ideal candidate will have a strong background in IT project management, with a focus on infrastructure projects, and will be responsible for planning, executing, and finalizing projects according to strict deadlines and within budget.

Job Duties:

Job Duties:

Being an Infrastructure Project Manager, you will work closely with the Critical Service Delivery Lead in managing critical IT infrastructure projects implementation including development of project plans, budget management as well as coordination with team members and stakeholders

Responsibilities:

• Lead the planning and implementation of IT infrastructure projects
• Interact with internal and external parties on planning and execution
• Define project scope, goals, and deliverables that support business goals in collaboration with project objectives
• Schedule and track project milestones and deliverables
• Prepare project and technical documents such as project plan, project reports, technical specifications and test reports
  
  

• University Degree, preferably in information System or IT related disciplines
• Minimum of 8 years of direct, hands-on project management experience
• Experience of project management on large scale IT systems
• Strong analytical, problem-solving, negotiation, influencing and mediation skills
• Certifications in Project Management (e.g. PMP) highly desired
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Project Management and Information Technology

Referrals increase your chances of interviewing at Hong Kong Exchanges and Clearing Limited (HKEX) by 2x

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Sha Tin District, Hong Kong SAR 1 week ago

Sha Tin District, Hong Kong SAR 9 hours ago

Kowloon City District, Hong Kong SAR 1 week ago

Wan Chai District, Hong Kong SAR 1 week ago

Wan Chai District, Hong Kong SAR 2 weeks ago

Shenzhen, Guangdong, China CN¥12,000 - CN¥20,000 1 year ago

Hong Kong, Hong Kong SAR HK$60,000 - HK$90,000 1 week ago

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Join to apply for the Principal Systems Engineer - Assistant Vice President - Critical Services Delivery (Storage & Backup) - 12 months Contract - IT role at Hong Kong Exchanges and Clearing Limited (HKEX)

Continue with Google Continue with Google

5 months ago Be among the first 25 applicants

Join to apply for the Principal Systems Engineer - Assistant Vice President - Critical Services Delivery (Storage & Backup) - 12 months Contract - IT role at Hong Kong Exchanges and Clearing Limited (HKEX)

Get AI-powered advice on this job and more exclusive features.

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Company Introduction:

We’re home to Asia's most dynamic and vibrant capital markets.
Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day.

HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."

Job Summary:
The Critical Services Delivery team is responsible for designing and building HKEX IT infrastructure for core mission critical systems. We are seeking an experienced Storage and Backup Engineer to manage IT infrastructure projects, including on-premises private cloud solutions. This role requires a deep understanding of infrastructure technologies, as well as experience in implementing and managing enterprise-level solutions.

Company Introduction:
We’re home to Asia's most dynamic and vibrant capital markets.
Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day.
HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."
Job Summary:
The Critical Services Delivery team is responsible for designing and building HKEX IT infrastructure for core mission critical systems. We are seeking an experienced Storage and Backup Engineer to manage IT infrastructure projects, including on-premises private cloud solutions. This role requires a deep understanding of infrastructure technologies, as well as experience in implementing and managing enterprise-level solutions.
Job Duties:
Being a Principal Systems Engineer, you will work closely with the Critical Service Delivery Lead in managing critical IT solutions implementation. You will also play a subject matter expert (SME) role in providing IT technology expertise and guidance to ensure successful project delivery.
Responsibilities:

• Design, implement, and manage storage and backup solutions, including on-premises private cloud, to meet the organization's data protection and recovery requirements.
• Play a role in project management such as tracking project deliverables timeline and exceptions.
• Collaborate with other IT teams to ensure seamless integration of storage and backup solutions with other systems.
• Collaborate with the InfoSec/infrastructure engineering and support teams to adopt modern technologies, such as multi-cloud and container orchestration, to enhance manageability.
• Develop and maintain documentation for IT infrastructure processes and procedures.
  

• Degree in Computer Science, Information System or IT related disciplines.
• Minimum 8 years of hands-on experience in IT infrastructure administration, troubleshooting and security hardening.
• Hands on experience in storage and/or private cloud technologies such as Dell EMC, Hitachi Data Systems, NetApp, Huawei Cloud Stack, Microsoft Azure Stack.
• Willing to work on weekends for server setup and testing.
• Good team player with aspirations for career development in top tier financial industry.
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology

Referrals increase your chances of interviewing at Hong Kong Exchanges and Clearing Limited (HKEX) by 2x

Continue with Google Continue with Google

Continue with Google Continue with Google

Shenzhen, Guangdong, China CN¥10,000 - CN¥15,000 1 year ago

Central & Western District, Hong Kong SAR 5 days ago

Sha Tin District, Hong Kong SAR 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Infrastructure Project Manager - Assistant Vice President - Critical Services Delivery - 12 months Contract - IT role at Hong Kong Exchanges and Clearing Limited (HKEX)

Join to apply for the Infrastructure Project Manager - Assistant Vice President - Critical Services Delivery - 12 months Contract - IT role at Hong Kong Exchanges and Clearing Limited (HKEX)

Company Introduction:

We’re home to Asia's most dynamic and vibrant capital markets.
Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day.

HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."

Job Summary:
The Critical Services Delivery team is responsible for designing and building HKEX IT infrastructure for core mission critical systems. We are seeking a highly skilled and experienced Project Manager to oversee the setup and execution of IT infrastructure projects. The ideal candidate will have a strong background in IT project management, with a focus on infrastructure projects, and will be responsible for planning, executing, and finalizing projects according to strict deadlines and within budget.

Company Introduction:
We’re home to Asia's most dynamic and vibrant capital markets.
Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day.
HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."
Job Summary:
The Critical Services Delivery team is responsible for designing and building HKEX IT infrastructure for core mission critical systems. We are seeking a highly skilled and experienced Project Manager to oversee the setup and execution of IT infrastructure projects. The ideal candidate will have a strong background in IT project management, with a focus on infrastructure projects, and will be responsible for planning, executing, and finalizing projects according to strict deadlines and within budget.
Job Duties:
Job Duties:
Being an Infrastructure Project Manager, you will work closely with the Critical Service Delivery Lead in managing critical IT infrastructure projects implementation including development of project plans, budget management as well as coordination with team members and stakeholders
Responsibilities:

• Lead the planning and implementation of IT infrastructure projects
• Interact with internal and external parties on planning and execution
• Define project scope, goals, and deliverables that support business goals in collaboration with project objectives
• Schedule and track project milestones and deliverables
• Prepare project and technical documents such as project plan, project reports, technical specifications and test reports
  

• University Degree, preferably in information System or IT related disciplines
• Minimum of 8 years of direct, hands-on project management experience
• Experience of project management on large scale IT systems
• Strong analytical, problem-solving, negotiation, influencing and mediation skills
• Certifications in Project Management (e.g. PMP) highly desired
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Project Management and Information Technology

Referrals increase your chances of interviewing at Hong Kong Exchanges and Clearing Limited (HKEX) by 2x

Continue with Google Continue with Google

Continue with Google Continue with Google

Sha Tin District, Hong Kong SAR 1 week ago

Sha Tin District, Hong Kong SAR 9 hours ago

Kowloon City District, Hong Kong SAR 1 week ago

Wan Chai District, Hong Kong SAR 1 week ago

Wan Chai District, Hong Kong SAR 2 weeks ago

Shenzhen, Guangdong, China CN¥12,000 - CN¥20,000 1 year ago

Hong Kong, Hong Kong SAR HK$60,000 - HK$90,000 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.