What Jobs are available for Employee Relations in Hong Kong?

Company Description

LOUDER, a wholly-owned subsidiary of MTR Corporation Limited, is an online-to-offline (O2O) platform selling lifestyle products mainly designed or handcrafted in Hong Kong. With the mission #MakeHKBrandsLOUDER, we promote the creative industry and young entrepreneurship in Hong Kong and offer unique gifting inspiration and workshop experiences for local brands lovers.

Role Description

This is a full-time on-site role. You will involve in day-to-day tasks related to merchants and customers relations to ensure the smooth operation of LOUDER's O2O platform.

Manage merchant relationships and explore new partnership opportunities, including preparing and handling consignment agreements and related documentation.

Handle day-to-day customer enquiry and complaints and assist in developing strategy to interact with current and potential customers

Collaborate with the marketing team and merchants to devise retail strategies that achieve sales targets and enhance brand visibility.

Conduct market research to identify trends and consumer preferences to inform strategic decisions.

Generate business intelligence reports to evaluate merchant performance.

Assist with other administrative duties as required.

Qualifications

Passion in the retail industry

Good interpersonal and communication skills

Good analytical skills and market research ability

Bachelor's degree in any field (Higher diploma with relevant experience will also be considered)

Proficiency in MS Office

Fluent in Cantonese and Proficient in English

The key responsibilities include:

* Assist IR team with on-going business development, servicing and communication with existing investment partners and prospects, including responding to information requests, researching investor base, developing and implementing sales and service strategies

* Review and manage investment partner accounts, transactions and documents

* Implement and maintain record-keeping systems for investment partners

* Create and update investment presentations and other communication materials as needed

* Prepare investment partner meeting summary notes posted to database; maintain full and holistic investment partner relationship-level information in database

* Participate in investment partners' due diligence meetings and calls

* Liaise with service providers, including fund administrator and counterparties

* Assist with investment partner negotiations and legal onboarding

* Work with the Business Team (finance, operations, legal and compliance, trading) to optimize internal systems and help drive ad hoc special projects

Requirements

• 4-8 years' relevant experience in a client management role, preferably in the finance industry, e.g. investor relations, institutional sales, investment banking, ECM etc.

• Degree holder in Finance, Accounting, Business Administration or related subject

• Intelligent, organized, detail-oriented, energetic and motivated to learn

• A self-motivated person, thrives in an entrepreneurial environment

• A real team player with very good interpersonal skills

• Proficiency in Microsoft Excel, Word & PowerPoint

• Fluency in English and Mandarin

Contact: please reach out to for more information.

The role will be responsible for nvestor relations but also assisting in compliance and operations

Responsibilities Include
Investor Relations:

• Represent the firm professionally in all correspondence with stakeholders, including existing and prospective investors, business partners, and service providers.
• Manage the subscription and redemption process for the firm's commingled funds, which involves working closely with investors, the fund administrator, internal teams, and fund directors.
• support sales and client servicing, including data entry, extraction, and analysis.
• Assist with the production and distribution of marketing materials such as investment newsletters and factsheets.
• Coordinate, schedule, and support marketing meetings, including conducting background research, preparing presentation materials, and taking meeting notes.
• Assist with the organisation of roadshows and marketing trips to ensure efficient logistics and successful investor engagement.
• Update and maintain fund profiles on prime brokers' and/or other performance portals on a timely basis.
• Assist with ad-hoc investor requests and queries, including but not limited to due diligence questionnaires and bespoke materials.

Compliance

• Support risk management, compliance and legal matters for the manager and funds, liaising with compliance consultants, law firms, regulators and exchanges.
• Handle selected compliance tasks such as account openings, regulatory filings, license/registration applications and internal compliance approvals.
• Draft and update policies and procedures.
• Participate in process‑enhancement projects with internal and external stakeholders.
• Assist with transaction due diligence, legal document reviews and vendor/system onboarding or renewals.
• Perform other routine compliance duties as required.

Operations

• Support operations tasks including trade confirmations, reconciliation, settlement, NAV calculation, risk reporting, corporate actions and data analytics.
• Draft and revise operational policies and procedures.
• Drive process improvement and automation initiatives; coordinate implementation with vendors and internal teams.
• Perform other day‑to‑day operations responsibilities as needed.

Other Duties

• Provide general support to the COO and other functions.
• Complete other ad‑hoc tasks as assigned.

About the role

We are expanding our team and seeking a PR & Event Assistant / Officer to join. In this dynamic role, you'll support our PR and event management efforts, contributing to the successful execution of impactful marketing campaigns and events that showcase our clients' brands.

What you'll be doing

• Collaborate with cross-functional teams to ensure seamless project delivery
• Assisting with the Planning, Coordination and Execution of PR campaigns and events
• Crafting and Editing Chinese and English Copywriting for publications, social media posts, PR, video & promotional materials
• Prepare marketing proposals/tendering materials/performance reports
• Building and maintaining relationships with B2B clients, vendors, and media

What we're looking for

• Degree or above in Journalism / Translation / Language / Marketing / PR / Communications / Social Science preferred;
• Candidates with 1 - 2 years relevant experience will be considered as Officer
• Excellent written and verbal communication skills in both English, Cantonese and Mandarin
• Strong organisational and project management abilities with attention to details
• Proactive and able to work effectively as part of a team
• Resilience and Eager to Expand Knowledge in the event industry

What we offer

At Minerals, we pride ourselves on providing a supportive and open-minded working culture where you can thrive. Adopting the principle of meritocracy, we encourage our staff to build up their branding and break free from typical career development by counting the academic and working experience.

Competitive salaries, performance-based bonuses, medical coverage and holiday allowance are offered to suitable candidates.

How to apply

Please apply with a cover letter, resume, writing sample, expected salary and availability to us.

This is a global hedge fund. The firm today has approximately US$2.5 billion+ in AUM managed on behalf of institutional clients primarily from the US and Europe.

Responsibilities:

• Specific elements of client servicing for existing investors:

• Support the production of standard reporting such as quarterly newsletters, monthly reports, marketing presentations, and weekly NAV estimates

• Handle ad hoc reporting requests such as DDQs (quarterly and annual) and other one-off reporting items as requested by investors
• Support daily responses to ad hoc investor inquiries that come into the investor email inbox
• Support the day-to-day relationship with the fund administrator, including supervision of the investor quarterly dealing inflows / outflows process (though the administrator handles the bulk of this work, we do a check to make sure all is correct)
• Assist in AML / FATCA documentation reviews / requests and chasing responses from clients for the Administrator's review

• Support maintenance of the CRM system, including contact details and distribution lists

• Support other special projects from time to time that the broader non-investment team is working on. These ad hoc projects can include data performance analytics, and other investor related compliance topics.

Qualifications:

• 6-11 years of direct experience servicing institutional clients at a leading investment management firm, investment bank, or fund administrator
• Fluent level written and spoken English

• Detailed knowledge of:

• inputs and processes to produce and distribute fund management reporting

• common investor queries related to servicing and reporting

• Outgoing / personable / well-spoken and able to liaise well with internal teams as the role will work closely with operations, IR and compliance

• Strong Excel and PowerPoint skills

1. Administrative Support & Office Operations:

• Provide comprehensive administrative support to management and various departments (e.g., scheduling meetings, preparing reports, managing correspondence).
• Oversee daily office operations to ensure smooth workflow, efficient resource use, and compliance with procedures.
• Maintain and organize company records, files, documentation, and customer interaction logs (CRM system).
• Manage office supplies and equipment procurement, maintaining inventory and cost-effectiveness.
• Assist with other ad-hoc administrative or operational tasks as required.

2. Communication & Collaboration:

• Facilitate effective communication and collaboration between departments.
• Act as a point of contact to promote efficient information flow across the organization.

3. Customer Service:

• Provide excellent customer service and support to existing clients, ensuring high satisfaction and retention.
• Proactively identify and address customer needs and concerns in a timely, professional manner.
• Achieve individual and team-based sales and customer service targets and KPIs.
• Committed to providing exceptional customer service.

4. Event & Project Coordination:

• Assist in organizing corporate events, meetings, training sessions, and manage logistics for successful execution.
• Participate in the actual operation of courses, including rotating shifts if required.
• Collaborate with the marketing team to develop effective sales and customer service strategies.

5. Continuous Improvement & Industry Awareness:

• Stay up-to-date on company products/services, industry trends, and competitor offerings.

• Higher diploma or above in Business Administration, Management, or a related field (fresh graduates welcomed).
• 1-3 years of experience in sales, customer service, or a client-facing role.
• Excellent written and verbal communication and interpersonal skills.
• Strong organizational, multitasking, problem-solving, and critical thinking abilities.
• Proficiency in CRM software, Microsoft Office Suite, and other relevant software.
• Attention to detail and commitment to exceptional customer service.
• Ability to work independently and collaboratively in a team environment.
• Proactive, detail-oriented, and organized.
• Willingness to work in shifts.
• Familiarity with the forex market/algorithmic trading is preferred.

My client is a start up crypto fund of funds (spin off from a multi-families office) seeking a dedicated and experienced Relationship Manager/ Investor Relations to join their team focused on serving high-net-worth individuals and families in China. The ideal candidate will be responsible for managing client relationships, understanding their financial needs, and providing tailored solutions to enhance their wealth management experience.

Key Responsibilities

• Build and maintain strong relationships with clients, ensuring a high level of service and client satisfaction.
• Provide strategic financial advice and risk management tailored to the unique needs of Chinese families/ UHNW.
• Monitor and analyze investment portfolios, offering insights and recommendations to optimize performance in line with clients' goals.
• Conduct in-depth market research to identify investment opportunities, trends, and potential risks within the Chinese market and beyond.
• Work closely with internal teams, including investment analysts, legal advisors, and compliance officers, to deliver comprehensive solutions to clients.
• Educate clients on financial products, investment strategies, and market developments to empower informed decision-making.
• Develop and maintain a robust network of industry contacts to facilitate business growth and enhance service offerings.

Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field; a Master's degree or relevant certification (e.g., CFA, CFP) is a plus.
• Minimum of 5 years of experience in wealth management, private banking, or family office services, with a focus on Chinese clients.
• Strong understanding of financial markets, investment strategies, and wealth management principles.
• Excellent communication and interpersonal skills, with fluency in Mandarin and English preferred.
• Proven ability to build trust and rapport with high-net-worth individuals and families.
• Strong analytical and problem-solving skills with a client-centric approach.

Duty and Responsibilities:

· Reception duties in a professional and courteous manner

· Registration and greet internal and external guests in a professional manner

· To organize conference and meeting room bookings

· Excellent customer servicing attitude and professional telephone manner

· Dealing the queries by email

· Co-ordinate and assist the meeting room setup

· Arrange and handle catering services/ tea services as required

· Vendor management for coffee machine, ordering of office supplies, beverage and refreshments

· To assist in company events

· Check any furniture, fixtures and equipment faults and report to relevant party for prompt resolution

· Mail & Courier handling

· Maintain the reception area, meeting rooms and collaboration area are neat and tidy

· Handle ad-hoc projects as assigned

Requirement:

· Degree holder with 1-2 relevant working experience is highly preferred

· Prior Front Desk, Concierge, customer service or other hospitality experience preferred

· Adapt to communicate and engage with people from various cultures, background and levels

· Ability to solve problems in standard situations. Requires basic analytical skills

· Excellent customer servicing attitude and professional manner.

· Good command of both written and spoken Cantonese, English and Mandarin

· Working knowledge/competency of Microsoft Office Suite (Outlook, Word, Excel & PowerPoint) is preferable.

· Able to work independently and proactive

We offer highly motivated remuneration package. Please apply with full resume with your CURRENT and EXPECTED salary by clicking the ''APPLY NOW'' button.

We are an equal opportunity employer.  Personal data provided by job applicants will be treated in strict confidence and used strictly for recruitment purpose only. Applicants not hearing from us within 3 months may consider their applications unsuccessful.

ABOUT US

Established in 2019, Matrixport is the world's leading hub for all-in-one crypto financial services. We are committed to building an entry-grade ecosystem for the crypto space, by providing every user with a personalized super account that integrates products and services of crypto assets trading, investment, loan, custody, RWA, research and more. Through our diverse products and services, we empower users to achieve sustainable earnings from their crypto investments.

Matrixport holds licenses such as the Hong Kong Trust or Company Service Provider (TCSP) & Money Lender License, an Appointed Representative (AR) in the UK. We are also registered as a Money Services Business (MSB) in the US and a member of Switzerland's FINMA SRO-VFQ, ensuring our services meet the highest global standards and providing users with secure and compliant crypto financial solutions.

As Matrixport continually reshapes the business landscape of crypto assets appreciation at the core, we continuously introduce our offers, and keep integrating the crypto sectors to create a closed-loop ecosystem for crypto services, making it easy for everyone to access the crypto space and enjoy potential earnings of cryptocurrency.

WHY JOIN US

At Matrixport, we tackle complex problems as a team. We encourage openness and promote transparency, respect, and inclusivity. Every team member is valued and has a voice that can be heard. We are always in the search for intellectually curious and entrepreneurial individuals who are keen on making an impact in the crypto ecosystem, and in building a better product for the next one billion users.

Job Responsibilities

• Develop and execute public relations plans, including media relations management, brand communication, and crisis management.
• Establish and maintain relationships with the media, writing press releases, media announcements, and other promotional materials.
• Create high-quality content, including blog posts, social media posts, and industry analyses to enhance brand image.
• Plan and organize industry events, press conferences, and other PR activities that the company participates in.
• Collaborate with internal teams to ensure PR activities align with the company's overall strategy.

Job Requirements

• Bachelor's degree or above, preferably in public relations, communications, marketing, or a related field.
• Over 2 years of experience in public relations or communications, with a preference for candidates with a background in cryptocurrency or fintech.
• Excellent written and verbal communication skills, with the ability to produce high-quality PR materials.
• Familiarity with social media platforms and digital marketing, with relevant experience preferred.
• Strong project management skills, capable of working in a fast-paced environment.

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