What Jobs are available for Enablement Manager in Hong Kong?

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Principal responsibilities

• Be responsible and accountable for leading, driving and growing the Design Research and Facilitation discipline for the bank
• Advocate of customer insights generation, best practices including interacting with key stakeholders. Champion prioritization of customer-centric product enhancements based on research and analysis to help define the strategy and product road map for the team
• Provide product vision from a holistic point of view by connecting research and as well as different teams to rethink their current perspective to deliver best in class experience for our customers
• Facilitate and collaborate with different stakeholders to help them understand the root of their problem to shape products vision, strategy and roadmap from customer perspective to inspire new ideas and put the bank at the forefront of experience design
• Collaborate with designers to identify dependencies and ensure we're creating cohesive and coherent customer experiences
• Drive strategic initiatives in partnership with design leadership to connect the dots across the organization and diplomatically navigate challenges
• Guide team members on research from an end to end perspective
• Define better research processes to allow the team to run research projects efficiently and effectively
• Nurture an inclusive atmosphere that encourages collaboration between teams with constructive feedback
• Coach, mentor and elevate team members to shape the way of working and create a space for each team member to grow
• Manage external vendor relationship, to ensure deliverable are consistent and up to design research / UIUX design standards
• Champion Design Operations excellence and continuously refine operational best practices, strengthen feedback and learning loops, devise and lead the implementation of our long-term design operations strategy
• Define, evolve and advocate for new tools and operationalise our processes, tools, and practices

Qualifications

• 8+ years of relevant experience in research and UX related fields
• 3+ years of experience managing a team of researchers and operation managers
• Be able to demonstrate how research help business address their needs while advocating for customers and be able to balance different stakeholder needs
• Self-starter with strong executive presence and a keen sense of ownership and commitment to work and passion for delivering results
• Collaborative leadership and work style with the ability to effectively interact with and earn the trust of peers and senior management across the organisation
• Great storyteller and communicator, able to speak fluently to business people, designers, engineers, and other stakeholders, convey insights and actions to senior business stakeholders, including the C-suite. Fluent in spoken and written English, Cantonese and Mandarin
• Expert understanding of research, workshop and facilitation methodologies and framework such as user-centered design methods, individual and group interviews, diary studies, direct observation, usability testing, etc
• Have deep understanding of design principles, trends and working knowledge of design and prototype tools
• Able to demonstrate critical thinking beyond business requests, show strong analytical and problem solving skills
• Be detail driven, and able to manage across multiple, time-sensitive projects at the same time without compromising the quality of work.
• Experience in working and managing external research vendors and managing projects
• Great sense of ownership; take responsibility to assure quality by reviewing and evaluating team's work regularly.

You'll achieve more when you join Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Principal responsibilities

• Be responsible and accountable for leading, driving and growing the Design Research and Facilitation discipline for the bank
• Advocate of customer insights generation, best practices including interacting with key stakeholders. Champion prioritization of customer-centric product enhancements based on research and analysis to help define the strategy and product road map for the team
• Provide product vision from a holistic point of view by connecting research and as well as different teams to rethink their current perspective to deliver best in class experience for our customers
• Facilitate and collaborate with different stakeholders to help them understand the root of their problem to shape products vision, strategy and roadmap from customer perspective to inspire new ideas and put the bank at the forefront of experience design
• Collaborate with designers to identify dependencies and ensure we're creating cohesive and coherent customer experiences
• Drive strategic initiatives in partnership with design leadership to connect the dots across the organization and diplomatically navigate challenges
• Guide team members on research from an end to end perspective
• Define better research processes to allow the team to run research projects efficiently and effectively
• Nurture an inclusive atmosphere that encourages collaboration between teams with constructive feedback
• Coach, mentor and elevate team members to shape the way of working and create a space for each team member to grow
• Manage external vendor relationship, to ensure deliverable are consistent and up to design research / UIUX design standards
• Champion Design Operations excellence and continuously refine operational best practices, strengthen feedback and learning loops, devise and lead the implementation of our long-term design operations strategy
• Define, evolve and advocate for new tools and operationalise our processes, tools, and practices

Requirements

Qualifications

• 8+ years of relevant experience in research and UX related fields
• 3+ years of experience managing a team of researchers and operation managers
• Be able to demonstrate how research help business address their needs while advocating for customers and be able to balance different stakeholder needs
• Self-starter with strong executive presence and a keen sense of ownership and commitment to work and passion for delivering results
• Collaborative leadership and work style with the ability to effectively interact with and earn the trust of peers and senior management across the organisation
• Great storyteller and communicator, able to speak fluently to business people, designers, engineers, and other stakeholders, convey insights and actions to senior business stakeholders, including the C-suite. Fluent in spoken and written English, Cantonese and Mandarin
• Expert understanding of research, workshop and facilitation methodologies and framework such as user-centered design methods, individual and group interviews, diary studies, direct observation, usability testing, etc
• Have deep understanding of design principles, trends and working knowledge of design and prototype tools
• Able to demonstrate critical thinking beyond business requests, show strong analytical and problem solving skills
• Be detail driven, and able to manage across multiple, time-sensitive projects at the same time without compromising the quality of work.
• Experience in working and managing external research vendors and managing projects
• Great sense of ownership; take responsibility to assure quality by reviewing and evaluating team's work regularly.

You'll achieve more when you join Hang Seng Bank Limited.

Issued by Hang Seng Bank Limited

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

Cathay Pacific

Strategy & Operations Planning

Operations Planning Department

Permanent

Hong Kong SAR (China)

Application deadline: 16 Oct 2025

Reports to: Head of Operations Performance and Optimisation

Cathay has established an Operations Planning team (OPN) with the vision to "orchestrate operational excellence through cutting-edge planning solutions, digital innovation, and insights, enabling Cathay to become the world's most resilient and efficient airline".

Within OPN, the Operations Performance & Optimisation team focuses on enhancing Cathay's Operations Planning and Delivery by implementing advanced digital optimisation capabilities, aiming to improve Cathay's operational performance holistically.

Within the team, the Digital Enablement Manager – Integrated Operations Delivery, is responsible for driving cross-functional business transformation to enable proactive, cohesive and integrated delivery of the airline operation.

This role will work closely with the Cathay Operations & Service Delivery (OSD) teams, such as Integrated Operations Centre (IOC / OCC), Airport Operations (Hub and outports), Engineering (Tech Ops), Flight Operations, Ground Handling, Cargo Service Delivery to deliverReal-Time Insights, Predictive "Day of Operations" Insights, AI in Ops Delivery and Cohesive Decision Support capabilities.

• Product strategy for holistic operations delivery: Develop a comprehensive product roadmap for cohesive operations delivery capabilities
• Product Management & Product Delivery: Supervise the comprehensive delivery process of a portfolio of innovative digital solutions, ensuring their effective integration and deployment within business teams
• Continuous value delivery: Define and consistently measure business benefits, while establishing mechanisms for measurement and ongoing improvement
• Business Transformation & Change: Drive a complex change management challenge and enable successful adoption across the business teams of new operating model leveraging advanced technologies. Act as a bridge between Leadership, Operations and technology delivery teams across Cathay
• Versatile Team Leadership: Lead, mentor, and support the professional development of a diverse team with a wide range of skills, including product management, business process reengineering, change management in the field of digital, AI and optimisation
• Cross functional synergies: Facilitate collaboration across the Operations & Service delivery teams, to capitalize on digital capabilities iteratively built over the years (i.e. not always reinvent the wheel)
• Market research & Innovation: Identify and evaluate emerging technologies to leverage digital innovation for improving Cathay's operations performance, through active collaboration with Cathay teams and current or potential partners (aviation vendors, start-ups, consulting firms, research institutions)

• At least 8 years of experience in operational transformation, with solid product management expertise and proven track record of integrating digital capabilities into business operations
• At least 5 years of experience in the airline operations field, preferably working alongside with Operations & Service Delivery teams, such as Integrated Operation Centre, Airport Operations, Maintenance and others.
• At least 5 years of experience implementing digital solutions for airline operations, including decision support systems (optimisers) and frontline applications for airport staff, pilots, and engineers
• Recent experience in evaluating or implementing AI within operational processes would be considered beneficial
• Strong interest in data analytics for comprehensive operational insights. Solid analytical and problem-solving abilities with business acumen.
• Strong communication and coordination skills for driving complex cross-functional change
• Ability to build and lead teams with diverse skill sets

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.

Reports to: Head of Operations Performance and Optimisation

Department: Operations Planning (OPN)

Cathay has established an Operations Planning team (OPN) with the vision to "orchestrate operational excellence through cutting-edge planning solutions, digital innovation, and insights, enabling Cathay to become the world's most resilient and efficient airline".

Within OPN, the Operations Performance & Optimisation team focuses on enhancing Cathay's Operations Planning and Delivery by implementing advanced digital optimisation capabilities, aiming to improve Cathay's operational performance holistically.

Within the team, the Digital Enablement Manager – Integrated Operations Delivery, is responsible for driving cross-functional business transformation to enable proactive, cohesive and integrated delivery of the airline operation.

This role will work closely with the Cathay Operations & Service Delivery (OSD) teams, such as Integrated Operations Centre (IOC / OCC), Airport Operations (Hub and outports), Engineering (Tech Ops), Flight Operations, Ground Handling, Cargo Service Delivery to deliverReal-Time Insights, Predictive "Day of Operations" Insights, AI in Ops Delivery and Cohesive Decision Support capabilities.

Key Responsibilities

• Product strategy for holistic operations delivery: Develop a comprehensive product roadmap for cohesive operations delivery capabilities
• Product Management & Product Delivery: Supervise the comprehensive delivery process of a portfolio of innovative digital solutions, ensuring their effective integration and deployment within business teams
• Continuous value delivery: Define and consistently measure business benefits, while establishing mechanisms for measurement and ongoing improvement
• Business Transformation & Change: Drive a complex change management challenge and enable successful adoption across the business teams of new operating model leveraging advanced technologies. Act as a bridge between Leadership, Operations and technology delivery teams across Cathay
• Versatile Team Leadership: Lead, mentor, and support the professional development of a diverse team with a wide range of skills, including product management, business process reengineering, change management in the field of digital, AI and optimisation
• Cross functional synergies: Facilitate collaboration across the Operations & Service delivery teams, to capitalize on digital capabilities iteratively built over the years (i.e. not always reinvent the wheel)
• Market research & Innovation: Identify and evaluate emerging technologies to leverage digital innovation for improving Cathay's operations performance, through active collaboration with Cathay teams and current or potential partners (aviation vendors, start-ups, consulting firms, research institutions)

Requirements

• At least 8 years of experience in operational transformation, with solid product management expertise and proven track record of integrating digital capabilities into business operations
• At least 5 years of experience in the airline operations field, preferably working alongside with Operations & Service Delivery teams, such as Integrated Operation Centre, Airport Operations, Maintenance and others.
• At least 5 years of experience implementing digital solutions for airline operations, including decision support systems (optimisers) and frontline applications for airport staff, pilots, and engineers
• Recent experience in evaluating or implementing AI within operational processes would be considered beneficial
• Strong interest in data analytics for comprehensive operational insights. Solid analytical and problem-solving abilities with business acumen.
• Strong communication and coordination skills for driving complex cross-functional change
• Ability to build and lead teams with diverse skill sets

Application Deadline: 16 Oct 2025

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.

Key Responsibilities

• Manage all phases of Product Life Cycle process for New Product Development and Introduction (NPD/NPI) to meet product requirements, schedule and cost targets.
• Direct product life cycle activities and necessary toll gate exits at different stages of the product ensuring it meets all requirements in terms of safety, performance, reliability, regulatory, and quality.
• Drive and influence technical and product strategy, proactively identify risks and develop mitigation strategies, align on priorities, and set direction for a broadly cross-functional area
• Lead internal and external organizations to meet project milestones and performance targets.
• Develop and manage end-to-end project plans to ensure on-time delivery, provide day-to-day coordination, timely escalation, and quality assurance for task
• Ongoing communication of planning, project status, issues and risks in a timely fashion to stakeholders
• Work with Technology Development (TD) engineers to keep Product BoM structure updated and options identified.
• Supplier Engagement – Identify and develop key capabilities for new products through collaboration with suppliers.
• Resolve critical issues by engaging subject matter experts

Requirements

• Bachelor's degree or above in a science or engineering discipline
• Minimum 5 years of experience in Technical Program Management, preferably within medical device, consumer electronics, or automotive industries
• Experience working with product teams to build and deliver end-to-end customer focused products with technical knowledge of the underlying platforms and technologies
• Strong leadership qualities to exercise influence both throughout the organization and with external parties.
• Effective oral and written communication skills.
• Strong project management and analytical skills.
• Positive, energetic attitude and initiative, strong work ethic.
• Ability to work in a team environment, and leverage additional resources as needed.
• Ability to mentor staff of various skills and personalities

Benefits

• Medical and dental insurance (Covering spouse and children)
• 5-day Work Week
• Min. 14 Annual Holidays
• Enjoy Special Leave: Birthday Leave, Study Leave, Family Leave, Marriage Leave, Pawternity Leave, etc.
• Fun working culture with challenges to learn and grow together
• Employee Wellness and Support Group

To apply, please send your resume together with present and expected salaries with contact details via email to: Opharmic Technology (HK) Limited, Attn: Ms. Zeta Hung,  

About Opharmic

Founded in 2016, Opharmic is striving towards an ambitious goal: to replace horrifying eye injections around the world with our patented non-invasive ultrasound system. From technology and product customisation, to clinical development and regulatory strategies, Opharmic offers turnkey solution to pharma partners around the world to adopt cutting-edge technology in their new or existing pipelines.

Summary:

This Regional Project Manager role is a newly created function under the IT Program Management team of a conglomerate. The successful candidate will be tasked to drive the end-to-end delivery and data migration of various application/ data projects across the APAC region.

The ideal candidate should demonstrate strong language skills (English, Mandarin and Cantonese), strong executive-level stakeholder management capability, with track records leading sizeable enterprise-graded projects from end-to-end, and is familiar with Agile methodology.

Responsibilities:

• Oversee the delivery of complex technology projects from start to finish, ensuring that the delivery aligns with the agreed scopes, timeline, and budget targets
• Take ownership and act as the focal-point of contact for project updates, working with senior leaders, business users, product, engineering, and cybersecurity teams to communicate clearly, escalate risks, and make key decisions
• Identify and manage project risks, resources across teams and vendors to achieve a smooth collaboration and resolution of project issues
• Setup project governance, reporting, and metrics to ensure transparency and accountability of projects

Requirements

• Bachelor's degree in IT, Computer Science, Business or a related disciplines
• Holder of recognized project management certifications a plus (e.g. PMP, Certified Scrum Master, Agile Certified Practitioner)
• With 8+ years' experience in IT project/program management.
• Have track records leading large-scaled and cross-functional IT projects from end-to-end
• With good understanding in SDLC
• Excellent command of both spoken and written English & Chinese (Both Mandarin and Cantonese)

Your new role will:

• Lead the end-to-end delivery of complex, cross-functional technology programs, from initial concept through deployment, adoption, and transition to operational support, ensuring alignment with technology strategy and successful execution within scope, time, and budget
• Serve as the primary point of contact for program status, partnering with senior management and cross-functional teams across business users, product, engineering, and cybersecurity in providing transparent and regular communication, including escalating risks and facilitating key decisions
• Proactively identify risks, dependencies, and resources across teams and vendors, ensuring seamless collaboration and proactive issue resolution
• Manage relationships with third-party vendors and technology partners on contracts and program budgets, identifying cost-saving opportunities and ensuring service quality
• Establish program governance structures, reporting routines, and performance metrics to drive transparency and accountability

What you'll need to succeed:

• Bachelor's degree in Business, Software development, or a related field
• Minimum of 9 years of experience in technology project/program management. PMP, CSM, or PMI-ACP certification and experience in the real estate industry are preferred
• Proven track record in leading large-scale, cross-functional technical programs from concept to launch
• Strong understanding of software development lifecycles (Agile, Scrum, Waterfall), vendor management, and financial planning
• Strong business acumen, interpersonal and stakeholder management skills, with the ability to drive business transformation effectively to functional leaders, and both business and technical stakeholders
• Excellent command of both spoken and written English & Chinese.
• Proactive, detail-oriented, and self-motivated with strong problem-solving, analytical, and technical thinking skills

What you need to do now:

If you're interested in this role, click "Apply Now". Salary and benefits will be commensurate with qualifications and experience.  For more information about Hongkong Land, please visit our website: 

Information collected is for this recruitment and selection only. Applicants not hearing from us within four weeks from the date of advertisement may consider their applications unsuccessful. All documents and personal data of unsuccessful applicants will be destroyed once the post is filled.

Your new role will:

• Lead the end-to-end delivery of complex, cross-functional technology programs, from initial concept through deployment, adoption, and transition to operational support, ensuring alignment with technology strategy and successful execution within scope, time, and budget
• Serve as the primary point of contact for program status, partnering with senior management and cross-functional teams across business users, product, engineering, and cybersecurity in providing transparent and regular communication, including escalating risks and facilitating key decisions
• Proactively identify risks, dependencies, and resources across teams and vendors, ensuring seamless collaboration and proactive issue resolution
• Manage relationships with third-party vendors and technology partners on contracts and program budgets, identifying cost-saving opportunities and ensuring service quality
• Establish program governance structures, reporting routines, and performance metrics to drive transparency and accountability

What you'll need to succeed:

• Bachelor's degree in Business, Software development, or a related field
• Minimum of 9 years of experience in technology project/program management. PMP, CSM, or PMI-ACP certification and experience in the real estate industry are preferred
• Proven track record in leading large-scale, cross-functional technical programs from concept to launch
• Strong understanding of software development lifecycles (Agile, Scrum, Waterfall), vendor management, and financial planning
• Strong business acumen, interpersonal and stakeholder management skills, with the ability to drive business transformation effectively to functional leaders, and both business and technical stakeholders
• Excellent command of both spoken and written English & Chinese.
• Proactive, detail-oriented, and self-motivated with strong problem-solving, analytical, and technical thinking skills

What you need to do now:

If you're interested in this role, click "
Apply Now
". Salary and benefits will be commensurate with qualifications and experience. For more information about Hongkong Land, please visit our website:

Information collected is for this recruitment and selection only. Applicants not hearing from us within four weeks from the date of advertisement may consider their applications unsuccessful. All documents and personal data of unsuccessful applicants will be destroyed once the post is filled.