What Jobs are available for Engineer Support in Hong Kong?

Job Summary:

We are a growing medical device distributor looking for a Field Service & Installation Technician to join our technical support team.

You will be responsible for installing, setting up, and maintaining medical equipment such as medical refrigerators, centrifuges, and lab instruments in our showroom and at customer sites (e.g. clinics, hospitals, pharmacies).

Key Responsibilities:

• Deliver, install, and set up medical equipment at showroom and customer locations

• Replace spare parts and perform minor repairs or maintenance tasks

• Assist in product testing, calibration, and demonstration to clients

• Perform basic troubleshooting and report technical issues

• Keep the showroom equipment clean, safe, and operational

• Maintain service records and coordinate with the service manager

• Occasionally assist warehouse staff with equipment movement or packing

Requirements:

• Certificate / diploma in mechanical, electrical, or biomedical engineering preferred

• Hands-on experience with installation or technical servicing is a plus

• Basic knowledge of tools and small repair work

• Responsible, honest, and physically fit

• Good command of Cantonese; basic English preferred

• Able to work independently and follow instructions

Salary & Benefits:

• Monthly Salary: HKD $14,000 – $17,000 (depending on experience)

• day work week

• Bank Holiday

• On-the-job training provided

• MPF, annual leave, and performance bonus

• Friendly team and stable working environment

How to Apply:

Please email your full CV, expected salary, and available start date to:

or WhatsApp Enquiries:

(All personal data collected will be used for recruitment purposes only.)

Job Summary
As a Customer Support Engineer, you will be the first point of contact for our clients, providing exceptional support and guidance for our products. You will troubleshoot issues, answer technical queries, and work closely with our engineering team to resolve complex problems.

Key Responsibilities

• Provide first-line support to clients via designated email, chat, and phone.
• Diagnose and resolve technical issues related to software and applications.
• Assist clients in understanding and utilizing our products effectively.
• Create and maintain documentation for troubleshooting procedures and FAQs.
• Collaborate with the engineering team to escalate and resolve complex issues.
• Conduct training sessions for clients on product features and updates.
• Gather client feedback and communicate insights to product development teams.
• Stay updated on product features, industry trends, and best practices in AI technology.

Qualifications

• Bachelor's degree in computer science, Information Technology, or a related field.
• 2-6 years of experience in technical support or customer service, preferably in the software or AI industry.
• Strong understanding of AI technologies and applications.
• Excellent problem-solving skills and attention to detail.
• Ability to communicate complex technical information clearly and effectively.
• Experience with support ticketing systems and remote troubleshooting tools.
• Familiarity with programming languages (e.g., Python, Typescript) is a plus.
• Familiarity with Kubernetes, Linux, Database is a plus
• Strong interpersonal skills and a commitment to customer satisfaction.

• Minimum 1 years working experience in servicing electronics and mechanical equipment, preferably in banking equipment such as ATM, CRM, cash processing equipment etc.
• Preferrably have hands on experiences in repairing mechanical and electrical machines.
• Fresh VTC gradutes are welcome to apply.
• Must be able to take responsibility, result driven, and willing to learn and adapt.
• Work in Hong Kong, occasional traveling to Macau, China, and Southeast Asia is required.
• Fleurent in Cantonese, basic conversation in English and Mandarin.
• Attractive renumeration and bonus, plus medical insurance.

The Opportunity

Esco Lifesciences Group provides enabling technologies, products, and services to the life sciences and healthcare industries, supporting academic research and scientific discoveries, clinical practice, as well as biopharmaceutical R&D and manufacturing. Headquartered in Singapore, Esco has an extensive sales network in over 100 countries, direct sales and service offices in over 20 countries, 8 manufacturing, and R&D hubs in the US, Europe, the UK, China, Singapore, Indonesia, and over 1300 employees worldwide.

Esco is poised to benefit from the sustained growth of the healthcare and biopharma industries in Asia and globally. Esco has achieved market leadership in China, and globally, in multiple categories within some of the fastest-growing segments — with China being its largest and fastest-growing market. As a Singapore-headquartered company, Esco is a nexus of East and West, bridging technologies, products, and talent across the world, with global operations spanning the US, Europe, and Asia.

SERVICE ENGINEER

Main Duties:

The ideal candidate will be involved with equipment installation, after-sales services such as calibration, certification and preventive maintenance, and service documentation and reports. Candidate must have strong interpersonal skills, independent, and able to work under pressure in a fast-paced environment.

Responsibilities:

· Field service support for Esco products

· Handle all breakdown calls in the earliest response time

· Ensure a high level of customer satisfaction and effectively manage customer expectations

· Prepare field service reports and related documentation.

· Monitors repairs and maintenance activities to ensure operational efficiency and to target required hours for machine repair

· Responsible for decisions when to instigate the escalation process in order to resolve a customer concern/issue.

· Perform troubleshooting, commissioning, and certification of units promoted

· Provides effective teamwork, building a strong relationship with customer contacts

· Carry out hands-on training for field service organizations internationally when needed

The Ideal Candidate Would Possess:

· Diploma or Degree in Engineering

· With at least one (1) year working experience in equipment repair and troubleshooting.

· Fresh graduates are welcome to apply

· Good command of spoken and written English

· Good analytical and problem-solving skills

· Willing to travel locally and abroad

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Summary
STERIS is recruiting for a
Field Service Engineer
to join our team, based in
Hong Kong
. You will be performing a variety of routine and non-routine local service support assignments and ensure quality services delivered to our customers timely. You are responsible for service activities & revenues of the assigned key accounts, and support service team for ad-hoc service activities including standby for service hotline. You provide customer supports and build strong relationship with customers during field visits. You manage on site installation, repairs, maintenance and provide solutions to customers with product & service offerings.

What You Will Do

• Perform preventive and corrective maintenance, diagnose and troubleshoot, repair, installation of STERIS and related products, including software, operating system, network, hardware, and applications.
• Apply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostics procedures to isolate problem. Assess severity of malfunctions and determine corrective actions required or escalate for assistance and prompt resolutions.
• Utilize knowledge of company's product lines and services to keep existing and potential customers informed when new, additional needs are identified.
• Maintain a working relationship with the commercial team and Service Manager to advise of activity/changes related to sales opportunities in assigned territory.
• Maintain daily communications with customers to ensure resolutions and proper follow-ups.
• Administrative responsibilities such as prepare and maintain accurate customer service logs, internal service records, diagnostics updates, customer install base, spare part inventory and other management reports in a timely manner.
• Develop and maintain effective, communicative relationships with customers, managers, support functions and the sales and dealer organization. Utilize provided product and industry knowledge to ensure customer's expectations of service are exceeded. Actively seek continuing education opportunities.
• Respond to routine customer and sales questions regarding equipment operation and performance. Provide on-site support to the sales and dealers organization, limited to identifying opportunities, sizing, and utility requirements.
• Manage and co-ordinate with contractors for site survey, project tender and site preparation and installation work
• Utilize customer protocols when entering and exiting facilities and abide by all Health & Safety protocols. Ensure safe working environment.
• Conduct End User training when required

The Experience, Skills And Abilities Needed

• Vocational Training / Diploma / Bachelor's Degree in Engineering
• Experience in repairing medical, laboratory and healthcare equipment in hospitals is an advantage, not essential
• Troubleshooting and diagnostic skills to find, rectify, and anticipate defects in equipment
• Team player, strong problem solving and communication skills
• Enhanced English proficiency to comprehend operation and service manuals, as well as to communicate effectively with others
• Proficiency in CAD drawing will be beneficial

STERIS strives to be an Equal Opportunity Employer.

We, Esco Technologies (Hong Kong) Limited, are seeking Field Service Engineer /Technician for supporting our customers

Job Responsibilities:

• Responsible for providing on-site service of laboratory equipment repairing / routine preventive maintenance service in Hong Kong and Oversea(optional)
• Require to assist to install, maintain, test and repair equipment
• Ensure product and service quality achievement
• Project coordination for installation of lab equipment
• Able to work independently

Requirements:

• Diploma or Degree above
• Electrical / Electronic or related disciplines
• Great interpersonal and communication skills (English, Cantonese, and Mandarin)
• Work requires lifting machines and parts
• Fresh graduate are welcome to apply
• Assist in ad hoc duties

We offer an attractive package for suitable candidate. Junior and senior position are available to apply

Interested party please provide your CV to , date of availability, current salary and expected salary

All personal data collected will be used for recruitment purpose only.

Job Description

Roles and Responsibilities

• Provide technical service support to hospitals, including repairs, inspections, and regular preventive maintenance

• On-site trouble shooting, handle enquiries

• Establish and maintain proper business relationships with clients.

• Perform necessary administrative duties as required.

• Working days: Mon – Fri: ; Sat:

Required Qualifications

• This role requires basic experience in the Services & Field Services. Knowledge level is comparable to a Diploma in in Electronic, Mechanical Engineering or related disciplines from University / College in Hong Kong.

• Strong oral and written communication skills.

• Good command in both written and spoken English/Cantonese

A global provider of medical imaging, testing and other relevant services

Your new role

1. Provide timely on-site service to customers.
2. Follow established technical procedures and guidelines for installation, servicing, PM and modification.
3. Follow all service delivery processes and meet the measurement requirements of response time, resolution time, PM & MOD completion rate etc. to ensure customer satisfaction.
4. Work closely with the sales/channel team during installation for any business-related issues.
5. Keep learning & refreshing the latest technical information and share self-experience & knowledge with peers.

What you'll need to succeed

1. Degree holder, major in biomedical engineering, electronics or automatic control related
2. At least half a year of related experience
3. Good command of English, fluent in reading English

What you need to do now

If you're interested in this role, please send your updated resume to

A global provider of medical imaging, testing and other relevant services

Your new role

1. Provide timely on-site service to customers.
2. Follow established technical procedures and guidelines for installation, servicing, PM and modification.
3. Follow all service delivery processes and meet the measurement requirements of response time, resolution time, PM & MOD completion rate etc. to ensure customer satisfaction.
4. Work closely with the sales/channel team during installation for any business-related issues.
5. Keep learning & refreshing the latest technical information and share self-experience & knowledge with peers.

What you'll need to succeed

1. Degree holder, major in biomedical engineering, electronics or automatic control related
2. At least half a year of related experience
3. Good command of English, fluent in reading English

What you need to do now

If you're interested in this role, please send your updated resume to