130 Engineer Support jobs in Hong Kong

4 weeks ago Be among the first 25 applicants

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Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 60,000 employees worldwide located in different regions (Europe, North America and Asia), whereby Singapore is the HQ for APAC. EvaGroup Asia Pacific is part of Sopra Steria I2S APAC, in charge of Infrastructure, Cloud and Cybersecurity services.
For this position, we are looking for an Application Support Engineer who can assist one of our clients - a leading investment bank.
Responsibilities:
The role involves mix of production support (70%) and business analysis (20-30%). In this capacity, you will be required to do functional and technical analysis of business needs, support internal clients, troubleshoot, and diagnose functional and technical issues in the production environment.

• Conduct functional and technical support on Research Website, CRM, Research workflow & distribution system
• Work closely with vendor and global development & application support teams to ensure smooth delivery of functional and technical requirement
• Conduct system Quality Assurance Testing and assist in User Acceptance Test. Perform production deployment and system upgrade
• Analyze business requirement and provide support & solution
• Assist in project rollout and communicate timelines to business stakeholders.
• Management and tracking of daily production problems and user requests, ensure effective and timely resolution and communications to the client. Regular interaction with business users, development teams, infrastructure teams on system related issues and enhancement requests.
• Maintain high availability of systems by continuously monitoring operation and performance.
• Coordinate with IT Security and Infrastructure team to build and maintain the platform
• Follow ITIL Application Support methodology to carry out incident and system change management procedures.
• Participate in support roster. Shift duty, weekend and holiday work as per requirements
  

Requirements
Competencies Required:

• Degree in IT/Computer Science with minimum 5 years of experience in Application Support
• Experience in web-based application, web analytics and data security
• Hands on experience on SQL
• Hands on experiences on Excel / VBA and Java
• Hands on experiences on Linux and Windows OS
• Good command of both English and Mandarin (must)
• Process automation with Python and Shell scripting (not a must, but a plus)
• Exposure to system monitoring tools like Dynatrace and Geneos
• Self-learner, diligent, dependable and result driven team player
• Working experience on fast paced environment is an added advantage
• Good communication and interpersonal skills
• Excellent problem-solving skill
  

Benefits

• Regular team buildings
• 18 leave days / Year
• Health Insurance
• Annual bonus
• Working hours: from 9am to 6pm, Monday to Friday
• E-learning and certifications paths

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries IT Services and IT Consulting

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Sign in to set job alerts for “Application Support Engineer” roles. Application Support Analyst - Technology Front Office Application Support - Global Buy Side Firm - Hong Kong Application Support - 5 to 15 years exp. - Buyside Investment Firm - Hong Kong Systems Analyst (Information Technology) – Application Development and Support

Shenzhen, Guangdong, China CN¥22,000.00-CN¥25,000.00 1 year ago

Assistant Audio & Visual Engineer (Technical Support)

Sha Tin District, Hong Kong SAR 1 week ago

Market Data Production Support Engineer, Director P3 - Technology Field Applications Engineer - Gate Driver VP/AVP, Application Support - Investment Bank

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Join to apply for the Trading Application Support Engineer role at Flow Traders

2 days ago Be among the first 25 applicants

Join to apply for the Trading Application Support Engineer role at Flow Traders

Flow Traders is looking for a motivated individual with a strong interest in technology and financial markets to join our APAC Application Support team. The applicant must have an enterprising mind-set with the ability to manage multiple responsibilities and demands. You will be working with highly skilled and motivated colleagues such as Traders, Developers, and System Engineers in order to achieve a common goal.

As a member of our Application Support team, you will provide hands-on support to our traders in order to safeguard the performance and stability of our proprietary trading systems. Additionally, you will participate in projects, advise on structural improvements, and monitor trends within your area of expertise to capitalise on the opportunities afforded by new technologies.

What You Will Do

• Respond quickly to any technical issues affecting in-house trading applications
• Optimize our infrastructure for business needs
• Utilise project- and change-management tools to maintain and configure trading infrastructure
• Analyse and enhance exchange connectivity
• Investigate latency issues and bottlenecks. Collaborate with stakeholders to resolve latency issues and improve overall system efficiency
• Monitor and document trading applications and IT infrastructure
• Collaborate with developers to design new and improved in-house applications
  
  

What You Will Need To Succeed

• Working knowledge and keen interest in Unix/Linux and Windows operating systems
• Prior experience in the financial services industry
• Proficiency with scripting languages, such as bash and Python
• Basic networking knowledge (TCP/IP, routing, multicast, etc.)
• Excellent communication skills, with a service-oriented attitude
• Ability to work in a fast-paced environment with a strong sense of urgency
• Strong organisational, analytical, and problem-solving skills
  
  

Flow Traders does not accept unsolicited resumes from any professional staffing or search firms. All resumes, and any other information identifying potential candidates, submitted to any employee at Flow Traders via-email, the Internet or directly without a valid and signed search agreement will be deemed free to contact by Flow Traders without any restrictions and no placement fee of any kind will be paid in the event the candidate is hired by Flow Traders.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Industries Software Development

Referrals increase your chances of interviewing at Flow Traders by 2x

Sign in to set job alerts for “Application Support Engineer” roles. Application Support Analyst - Technology Application Support Engineer – Elite Quant Fund – Singapore - Up to $1,200,000+ Exceptional benefits/bonus package Application Support Analyst – Pre-Trade – Global Investment Bank Systems Analyst (Information Technology) – Application Development and Support Technical Support Engineer - IT (Networking / Unified Communications)

Shenzhen, Guangdong, China CN¥22,000.00-CN¥25,000.00 1 year ago

Hong Kong, Hong Kong SAR HK$0,000.00-HK 80,000.00 1 week ago

Equity Derivatives Application Support Engineer (Vice President) Assistant Audio & Visual Engineer (Technical Support)

Sha Tin District, Hong Kong SAR 1 day ago

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Join to apply for the Trading Application Support Engineer role at Flow Traders

2 days ago Be among the first 25 applicants

Join to apply for the Trading Application Support Engineer role at Flow Traders

Flow Traders is looking for a motivated individual with a strong interest in technology and financial markets to join our APAC Application Support team. The applicant must have an enterprising mind-set with the ability to manage multiple responsibilities and demands. You will be working with highly skilled and motivated colleagues such as Traders, Developers, and System Engineers in order to achieve a common goal.
As a member of our Application Support team, you will provide hands-on support to our traders in order to safeguard the performance and stability of our proprietary trading systems. Additionally, you will participate in projects, advise on structural improvements, and monitor trends within your area of expertise to capitalise on the opportunities afforded by new technologies.
What You Will Do

• Respond quickly to any technical issues affecting in-house trading applications
• Optimize our infrastructure for business needs
• Utilise project- and change-management tools to maintain and configure trading infrastructure
• Analyse and enhance exchange connectivity
• Investigate latency issues and bottlenecks. Collaborate with stakeholders to resolve latency issues and improve overall system efficiency
• Monitor and document trading applications and IT infrastructure
• Collaborate with developers to design new and improved in-house applications
  

What You Will Need To Succeed

• Working knowledge and keen interest in Unix/Linux and Windows operating systems
• Prior experience in the financial services industry
• Proficiency with scripting languages, such as bash and Python
• Basic networking knowledge (TCP/IP, routing, multicast, etc.)
• Excellent communication skills, with a service-oriented attitude
• Ability to work in a fast-paced environment with a strong sense of urgency
• Strong organisational, analytical, and problem-solving skills
  

Flow Traders does not accept unsolicited resumes from any professional staffing or search firms. All resumes, and any other information identifying potential candidates, submitted to any employee at Flow Traders via-email, the Internet or directly without a valid and signed search agreement will be deemed free to contact by Flow Traders without any restrictions and no placement fee of any kind will be paid in the event the candidate is hired by Flow Traders. Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Industries Software Development

Referrals increase your chances of interviewing at Flow Traders by 2x

Sign in to set job alerts for “Application Support Engineer” roles. Application Support Analyst - Technology Application Support Engineer – Elite Quant Fund – Singapore - Up to $1,200,000+ Exceptional benefits/bonus package Application Support Analyst – Pre-Trade – Global Investment Bank Systems Analyst (Information Technology) – Application Development and Support Technical Support Engineer - IT (Networking / Unified Communications)

Shenzhen, Guangdong, China CN¥22,000.00-CN¥25,000.00 1 year ago

Hong Kong, Hong Kong SAR HK$0,000.00-HK 80,000.00 1 week ago

Equity Derivatives Application Support Engineer (Vice President) Assistant Audio & Visual Engineer (Technical Support)

Sha Tin District, Hong Kong SAR 1 day ago

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2 days ago Be among the first 25 applicants

Keyrus is an international consulting firm, specializing in the integration of data intelligence and Digital solutions. With over 3,500 employees spread across 25 countries, Keyrus continues to deliver on such projects to a wide range of clients from various industries including but not limited to Banking/Finance, Healthcare/pharmaceuticals, FMCG, Oil & Gas, and more.

As part of Keyrus’ solution delivery, we are also in a position to recruit and place technical consultants to complement on existing client projects with their expertise. As such, we seek innovative and agile people to support ambitious and forthcoming technological challenges.

We are seeking a strong Application Support in Hong Kong to join and support our client's Prime Services Production Support team, providing global application support in a fast-paced, trade floor environment. This role involves close collaboration with front office, developers, business analysts, and infrastructure teams.

Responsibilities

• Operational Excellence: Ensure stability of front-office applications by handling daily operations, enhancing monitoring tools, automating tasks, and conducting system checks with global teams.
• Stakeholder Engagement: Work closely with trading desk heads and technology managers to align on priorities and solutions.
• Service Implementation: Support rollout and maintenance of new services; plan and execute production changes to minimize risks.
• Incident Management: Serve as first contact for incidents, lead resolution efforts, manage communications, conduct reviews, and document known issues and workarounds.
• Global Collaboration: Coordinate with global teams under a 'follow the sun' model, participate in disaster recovery drills, and support on-call rotation.

Requirements:

• 4+ years of experience in investment banking applications
• Experienced with Java, Kafka, Python, and Kubernetes
• Strong knowledge of ITIL Service Management
• Proficient in SQL and Shell scripting
• Hands-on with UNIX/Linux and Windows platforms
• Familiar with Autosys, ITRS Geneos, and Dynatrace
• Knowledge of Agile methodology

Seniority level

• Seniority level Executive

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Information Technology & Services and Banking

Referrals increase your chances of interviewing at Keyrus by 2x

Get notified about new Application Support Engineer jobs in Hong Kong, Hong Kong SAR .

Trading Application Support Engineer - Proprietary Trading (Hong Kong) Finance Application Production Support – Leading Financial Institution

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2 days ago Be among the first 25 applicants

Keyrus is an international consulting firm, specializing in the integration of data intelligence and Digital solutions. With over 3,500 employees spread across 25 countries, Keyrus continues to deliver on such projects to a wide range of clients from various industries including but not limited to Banking/Finance, Healthcare/pharmaceuticals, FMCG, Oil & Gas, and more.

As part of Keyrus’ solution delivery, we are also in a position to recruit and place technical consultants to complement on existing client projects with their expertise. As such, we seek innovative and agile people to support ambitious and forthcoming technological challenges.

We are seeking a strong Application Support in Hong Kong to join and support our client's Prime Services Production Support team, providing global application support in a fast-paced, trade floor environment. This role involves close collaboration with front office, developers, business analysts, and infrastructure teams.

Responsibilities

• Operational Excellence: Ensure stability of front-office applications by handling daily operations, enhancing monitoring tools, automating tasks, and conducting system checks with global teams.
• Stakeholder Engagement: Work closely with trading desk heads and technology managers to align on priorities and solutions.
• Service Implementation: Support rollout and maintenance of new services; plan and execute production changes to minimize risks.
• Incident Management: Serve as first contact for incidents, lead resolution efforts, manage communications, conduct reviews, and document known issues and workarounds.
• Global Collaboration: Coordinate with global teams under a 'follow the sun' model, participate in disaster recovery drills, and support on-call rotation.

Requirements:

• 4+ years of experience in investment banking applications
• Experienced with Java, Kafka, Python, and Kubernetes
• Strong knowledge of ITIL Service Management
• Proficient in SQL and Shell scripting
• Hands-on with UNIX/Linux and Windows platforms
• Familiar with Autosys, ITRS Geneos, and Dynatrace
• Knowledge of Agile methodology

Seniority level

• Seniority level Executive

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Information Technology & Services and Banking

Referrals increase your chances of interviewing at Keyrus by 2x

Get notified about new Application Support Engineer jobs in Hong Kong, Hong Kong SAR .

Trading Application Support Engineer - Proprietary Trading (Hong Kong) Finance Application Production Support – Leading Financial Institution

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Equity Derivatives Application Support Engineer (Vice President)

Join to apply for the Equity Derivatives Application Support Engineer (Vice President) role at Citi

Equity Derivatives Application Support Engineer (Vice President)

3 days ago Be among the first 25 applicants

Join to apply for the Equity Derivatives Application Support Engineer (Vice President) role at Citi

Get AI-powered advice on this job and more exclusive features.

The Equity Derivatives Application Support Engineer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• The Equity Derivatives Application Support Engineer is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
• Provides expertise in area and an advanced level of understanding of the principles of apps support.
• Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
• Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
• Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
• Considers the implications of the application of technology to the current environment.
• Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
• Acts as advisor or coach to new or junior analysts; allocates work.
• Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
• Persuades and influences others through strong and comprehensive communication and diplomacy skills
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  
  

Qualifications:

• 8-12 years of experiences, preferably in Equity Derivatives domains
• Experiences in SQL, Windows, Linux, ITRS, Python, Shellscript
• Practical problem solving and strategic thinking skills
• Demonstrated leadership, interpersonal skills and relationship building skills
• Service oriented attitude
• Ability to work in a fast-paced environment
• Experience working or leading requirement gathering efforts for multiple large development projects at one-time
• Proficient using basic technical tools and systems
• Good interpersonal and communication skills
  
  

Education:

• Bachelor’s/University degree, Master’s degree preferred
  
  

---

Job Family Group:

Technology

---

Job Family:

Applications Support

---

Time Type:

Full time

---

Most Relevant Skills

Please see the requirements listed above.

---

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

---

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Banking, Financial Services, and Investment Banking

Referrals increase your chances of interviewing at Citi by 2x

Get notified about new Application Support Engineer jobs in Hong Kong, Hong Kong SAR .

Application Support Analyst - Technology Systems Analyst (Information Technology) – Application Development and Support

Shenzhen, Guangdong, China CN¥22,000.00-CN¥25,000.00 1 year ago

Hong Kong, Hong Kong SAR HK$80,000.00-HK$80,000.00 2 days ago

Assistant Audio & Visual Engineer (Technical Support)

Sha Tin District, Hong Kong SAR 2 weeks ago

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The Equity Derivatives Application Support Engineer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
**Responsibilities:**
+ The Equity Derivatives Application Support Engineer is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
+ Provides expertise in area and an advanced level of understanding of the principles of apps support.
+ Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
+ Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
+ Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
+ Considers the implications of the application of technology to the current environment.
+ Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
+ Acts as advisor or coach to new or junior analysts; allocates work.
+ Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
+ Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
+ Persuades and influences others through strong and comprehensive communication and diplomacy skills
+ Performs other duties and functions as assigned
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ 8-12 years of experiences, preferably in Equity Derivatives domains
+ Experiences in SQL, Windows, Linux, ITRS, Python, Shellscript
+ Practical problem solving and strategic thinking skills
+ Demonstrated leadership, interpersonal skills and relationship building skills
+ Service oriented attitude
+ Ability to work in a fast-paced environment
+ Experience working or leading requirement gathering efforts for multiple large development projects at one-time
+ Proficient using basic technical tools and systems
+ Good interpersonal and communication skills
**Education:**
+ Bachelor's/University degree, Master's degree preferred
#LI-Hybrid
---
**Job Family Group:**
Technology
---
**Job Family:**
Applications Support
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Equity Derivatives Application Support Engineer (Vice President)

Join to apply for the Equity Derivatives Application Support Engineer (Vice President) role at Citi

Equity Derivatives Application Support Engineer (Vice President)

3 days ago Be among the first 25 applicants

Join to apply for the Equity Derivatives Application Support Engineer (Vice President) role at Citi

Get AI-powered advice on this job and more exclusive features.

The Equity Derivatives Application Support Engineer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
Responsibilities:

• The Equity Derivatives Application Support Engineer is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
• Provides expertise in area and an advanced level of understanding of the principles of apps support.
• Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
• Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
• Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
• Considers the implications of the application of technology to the current environment.
• Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
• Acts as advisor or coach to new or junior analysts; allocates work.
• Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
• Persuades and influences others through strong and comprehensive communication and diplomacy skills
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  

Qualifications:

• 8-12 years of experiences, preferably in Equity Derivatives domains
• Experiences in SQL, Windows, Linux, ITRS, Python, Shellscript
• Practical problem solving and strategic thinking skills
• Demonstrated leadership, interpersonal skills and relationship building skills
• Service oriented attitude
• Ability to work in a fast-paced environment
• Experience working or leading requirement gathering efforts for multiple large development projects at one-time
• Proficient using basic technical tools and systems
• Good interpersonal and communication skills
  

Education:

• Bachelor’s/University degree, Master’s degree preferred
  

---
Job Family Group:
Technology
---
Job Family:
Applications Support
---
Time Type:
Full time
---
Most Relevant Skills
Please see the requirements listed above.
---
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
---
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Banking, Financial Services, and Investment Banking

Referrals increase your chances of interviewing at Citi by 2x

Get notified about new Application Support Engineer jobs in Hong Kong, Hong Kong SAR .

Application Support Analyst - Technology Systems Analyst (Information Technology) – Application Development and Support

Shenzhen, Guangdong, China CN¥22,000.00-CN¥25,000.00 1 year ago

Hong Kong, Hong Kong SAR HK$80,000.00-HK$80,000.00 2 days ago

Assistant Audio & Visual Engineer (Technical Support)

Sha Tin District, Hong Kong SAR 2 weeks ago

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3 days ago Be among the first 25 applicants

Direct message the job poster from MIGSO-PCUBED

Finance & Human Resource Officer at MI-GSO | PCUBED

About the Role

This is a trade floor application support role that requires the candidate to investigate and resolve user, system & infrastructure generated issues across the Prime Services Production systems in a timely manner. You will be working closely with the regional and global teams across business, product, project management and technology teams. The candidate will also be expected to contribute to projects based on the core production management work streams such as stability programs e.g. Automation, Application Resilience etc.

Responsibilities

• Operational Excellence:
• Maintain operational stability for front office business applications by managing daily tasks and ensuring a stable environment.
• Enhance platform performance by spearheading initiatives to improve monitoring, stability, resiliency, and capacity for Prime Services systems in the APAC region.
• Continuously enhance the main monitoring tool and support the automation of repetitive tasks.
• Perform morning and weekend checks with global teams to ensure system readiness.
• Stakeholder Engagement:
• Collaborate closely with key stakeholders, including the head of the trading desk and technology managers.
• Service Implementation and Management:
• Participate in the rollout and management of new services.
• Plan, review, and execute change releases into the production environment, working with various teams to minimize incidents.
• Act as the initial point of contact for incident management queries and escalations.
• Lead major incidents, facilitate bridge calls, coordinate investigations, and manage internal communications.
• Produce and manage post-incident reviews, chair review meetings, and assign action/task tickets to remediate problems.
• Update the wiki post-incident to document known errors and workarounds for the support team.
• Work with global counterparts to address issues collectively and operate in a 'follow the sun' model to resolve issues globally.
• Coordinate and participate in annual disaster recovery drills.
• Collaborate with team members on shifts and provide on-call coverage as needed.

Qualifications

• University qualification with IT Major
• Minimum 5+ years working experience in Investment Banking application Support or Securities Trading industry with relevant exposure to development and support.

Required Skills

• Technical and Behavioural Competencies:
• Communication and Interpersonal Skills:
• Excellent interpersonal and communication abilities.
• Strong analytical and problem-solving skills.
• Effective prioritization and ability to work in fast-paced environments.
• Adaptability and Initiative:
• Ability to manage and adapt to changes and complexity confidently.
• Takes initiative, self-learner, diligent, dependable, and result-driven team player.
• Self-sufficient drive to work around obstacles sustainably.
• Technical Knowledge:
• Demonstrable strong working knowledge of the ITIL Service Management framework.
• Working knowledge of UNIX and Linux operating systems.
• Proficient in SQL and Shell scripting.
• Experience managing platforms in Linux and Windows environments.
• Familiarity with monitoring tools such as Autosys, ITRS Geneos, and Dynatrace.
• Understanding and experience with Agile methodology.
• Global and Organizational Skills:
• Ability to work across countries, regions, and time zones with diverse cultures and technical capabilities.
• Understanding of how to navigate processes and build networks in large organizations.

Preferred Skills

• Domain Knowledge:
• Strong understanding of APAC equities markets and prime brokerage business.
• Technical Expertise:
• Experience with Java, Kafka, Python, and Kubernetes.

Seniority level

• Seniority level Executive

Employment type

• Employment type Contract

Job function

• Job function Information Technology
• Industries Banking and Securities and Commodity Exchanges

Referrals increase your chances of interviewing at MIGSO-PCUBED by 2x

Sign in to set job alerts for “Application Support Specialist” roles. Application Support Analyst – Pre-Trade – Global Investment Bank Systems Analyst (Information Technology) – Application Development and Support

Wan Chai District, Hong Kong SAR 3 days ago

Senior Technical Systems Engineer, Data Center & Cloud (1 year contract) GenAI / AI specialist | 3 openings (Fresh grad welcome) | HKD 20K - HKD 33K per month

Central & Western District, Hong Kong SAR 1 week ago

Wan Chai District, Hong Kong SAR 1 month ago

Engineer/ Senior Engineer, Treasury Technology Technical Engineering Graduate Programme - Hong Kong

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