71 Experience jobs in Hong Kong

Join to apply for the Customer Experience Manager / Assistant Customer Experience Manager role at Bank of China (Hong Kong)

Join to apply for the Customer Experience Manager / Assistant Customer Experience Manager role at Bank of China (Hong Kong)

Direct message the job poster from Bank of China (Hong Kong)

• Promote and implement customer-centric model in Personal Banking Business by leading customer journey mapping and best-in-class user experience design
• Partner with customer segments, product and channel managers to design and optimize end-to-end customer journeys using Design Thinking as well as bringing in the latest market tools, identify pain points, moments of truth and areas for opportunity to ensure delivery of quality, seamless and consistent experience at every interaction and touchpoint
• Plan and execute user research using a variety of methods, synthesize insights to identify opportunities for product improvement and innovation, and translate user insights into actionable design decisions and product roadmaps
• Craft customer journey map, prepare interactive prototype, conduct CX review on user experience and customer communications prior to new products/ service launch to ensure meeting of standards
• Understand customer needs and pain points, gather feedback, analyze data, translate customer voice into strategies to improve Net Promoter Score, enhance satisfaction and loyalty
• Stay up-to-date with industry trends, best practices, testing tools and emerging technologies in customer experience design, product design and user research
• Provide support to ad hoc projects/tasks as assigned
  

• Promote and implement customer-centric model in Personal Banking Business by leading customer journey mapping and best-in-class user experience design
• Partner with customer segments, product and channel managers to design and optimize end-to-end customer journeys using Design Thinking as well as bringing in the latest market tools, identify pain points, moments of truth and areas for opportunity to ensure delivery of quality, seamless and consistent experience at every interaction and touchpoint
• Plan and execute user research using a variety of methods, synthesize insights to identify opportunities for product improvement and innovation, and translate user insights into actionable design decisions and product roadmaps
• Craft customer journey map, prepare interactive prototype, conduct CX review on user experience and customer communications prior to new products/ service launch to ensure meeting of standards
• Understand customer needs and pain points, gather feedback, analyze data, translate customer voice into strategies to improve Net Promoter Score, enhance satisfaction and loyalty
• Stay up-to-date with industry trends, best practices, testing tools and emerging technologies in customer experience design, product design and user research
• Provide support to ad hoc projects/tasks as assigned
  

• Bachelor degree or above
• Preferably with major/minor in Psychology, Business Administration, Statistics, UXUI, Multimedia, Human-Computer Interaction, Design or related disciplines
• More than 8 years of relevant experience in banking industry, including at least 5 years' experience in customer research, digital experience, new initiative development, UX/UI design
• Sound knowledge of Personal Banking products and services and familiar with local regulatory requirements, inter-bank market practices, etc.
• Expertise in a wide range of user research methodologies, with proven track record of transforming user insights into actionable product recommendations and design decisions
• Exceptional quantitative and qualitative data analysis, synthesis, and visualization skills with the ability to plan and execute user research studies
• Proficiency with a wide range of user research tools and UI software (such as Figma, Adobe XD is preferred), with solid experience to facilitate in-depth interview and focus group
• Excellent presentation and storytelling skills, with ability to work collaboratively and build strong relationships with cross-functional teams
• Passion for understanding user needs and improving customer experiences
• Self-starter with a strong creative and problem-solving mindset
• Proficient in both written and spoken English and Chinese (Cantonese and Mandarin)
• Candidate with less experience will be consider as Deputy/Assistant Customer Experience Manager
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Information Technology and Project Management
• Industries Banking, Capital Markets, and Financial Services

Referrals increase your chances of interviewing at Bank of China (Hong Kong) by 2x

Get notified about new Customer Experience Manager jobs in Hong Kong SAR .

Islands District, Hong Kong SAR 17 hours ago

Wan Chai District, Hong Kong SAR 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Experience Design Consultant role at IBM

Join to apply for the Experience Design Consultant role at IBM

Get AI-powered advice on this job and more exclusive features.

Introduction

As Experience Design Consultants, you are empowered to bring forward the best experiences for our clients and their customers. You will need to have keen sensibilities for business and service design, and can break down complex problems into expertly crafted solutions to connect the dots between our clients’ business vision and product requirements. You will be at the center of driving our clients transformation: to identify their business challenges and opportunities; to define their experience strategy, to conceptualize user journeys, and to create digital products to accelerate their business goals.

Introduction

As Experience Design Consultants, you are empowered to bring forward the best experiences for our clients and their customers. You will need to have keen sensibilities for business and service design, and can break down complex problems into expertly crafted solutions to connect the dots between our clients’ business vision and product requirements. You will be at the center of driving our clients transformation: to identify their business challenges and opportunities; to define their experience strategy, to conceptualize user journeys, and to create digital products to accelerate their business goals.

This position will have responsibility for the end to end experience design and execution, leading customer research activities, social listening, and conducting stakeholder interview and brainstorming workshops. Subsequently, you will be responsible for devising the client’s experience strategy to fulfil goals in customer acquisition, retention and advocacy. And, working in collaboration with our business analyst and product engineers, to develop solutions and continue to evolve and iterate designs in an agile manner. Teaming between practitioners, client resources, and third party partners is critical to this role.

Your Role And Responsibilities

• Deliver on all aspects of user experience design, from strategy formulation to UXUI execution.
• Lead business case development with good knowledge in articulating and balancing business needs with user needs
• Coordinate brainstorming workshop, set up the logistics and customize the workshop materials. You will be responsible for running the sessions, ensuring the team stays on track, and keeping a high-level view toward targetted outcome.
• Collaborate with analysts, engineering, project managers, client executives and users to deliver on projects
• Consolidate business goals, user and technology requirements to drive design decisioning
• Enforce good practices in user validation and testing of ideas
• Champion design driven methodology, advocate for the end user’s needs and positive user experiences and crafting logical UX and beautiful UI.
  
  

• Bachelor's or Master’s Degree in Design, similar discipline or non-design degree with design bootcamp training
• Have a design portfolio demonstrating a strong understanding of user-centered design principles and practices
• Good understanding of product design and product management practices
• 1-3 years of experience in Product/ Service/ UXUI Design
• Demonstrated ability to understand complex business or experience problems
• Familiarity with workshopping techniques and ability to facilitate a diverse group to a desired outcome
• Demonstrated ability to work in a client facing environment
• Strong professional verbal, written, and interpersonal skills
• English, Cantonese: Fluent Mandarin is a plus

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Design, Art/Creative, and Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at IBM by 2x

Get notified about new Design Consultant jobs in Hong Kong SAR .

Wan Chai District, Hong Kong SAR 1 day ago

Wan Chai District, Hong Kong SAR 9 hours ago

Sha Tin District, Hong Kong SAR 3 days ago

Islands District, Hong Kong SAR 9 months ago

Sha Tin District, Hong Kong SAR 1 month ago

Eastern District, Hong Kong SAR 2 weeks ago

Tsim Sha Tsui, Hong Kong SAR 3 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Host - Guest Experience role at Grand Hyatt .

Organization: Grand Hyatt Hong Kong

Summary: We are inviting passionate, energetic, and devoted talents to join our dynamic team.

What you will do:

• Provide an excellent and consistent level of service to guests in accordance with the hotel’s brand standards.
• Create a ‘wow’ stay by greeting all VIP guests, satisfying their needs, and being a Hyatt ambassador to introduce all facilities and experiences.
• Engage in heartfelt and genuine conversations and promote loyalty.
• Achieve high levels of guest satisfaction by establishing good rapport with guests, anticipating their needs, and providing prompt responses.

Qualifications:

• Preferably with a relevant degree or diploma in Hospitality or Tourism Management.
• Preferably with 1 year of working experience in service industries.
• Good communication skills and high proficiency in language skills.
• A great team player who is customer-oriented, attentive, and hospitable.

What we offer:

• Care: A supportive and caring environment where diversity and inclusion are embraced.
• Development: Immense learning opportunities to equip and grow yourself.
• Well-being: Prioritize well-being and bring positivity at work and in life.

Seniority level: Entry level

Employment type: Full-time

Job function: Design, Art/Creative, and Information Technology

Industries: Hospitality

Referrals increase your chances of interviewing at Grand Hyatt by 2x.

Sign in to set job alerts for “Host” roles.

Join to apply for the Customer Experience Manager role at Hong Kong Disneyland

Join to apply for the Customer Experience Manager role at Hong Kong Disneyland

As a Customer Experience Manager, you will be the champion of delivering positive, seamless, personalized, and magical experiences with the company’s products and services across all customer touchpoints—from digital platforms to in-resort interactions. This role blends strategic thinking with operational execution, using data-driven insights to enhance the customer journey and drive customer satisfaction. You’ll collaborate with various line of business including Sales, Marketing, Consumer Insights, Operations, Revenue Management and Technology to shape and elevate the end-to-end experience including pre-arrival, on-site and post-arrival, ensuring every interaction reflects the Disney standard of excellence.

Responsibilities

• Collect and analyze customer feedback and operational data to identify trends and propose actionable improvements.
• Design and refine customer journeys across digital and physical channels (e.g., website, mobile app, WeChat, call center, in-resort) to ensure consistency and personalization.
• Develop and implement customer experience strategies aligned with business goals and customer expectations. Lead cross-functional initiatives to enhance the ease of trip planning and the overall customer journey of HK Disneyland.
• Evaluate the effectiveness of Customer Experience (CX) initiatives using dashboards and reports. Monitor KPIs and business impact to ensure continuous improvement.
• Oversee customer service team or vendor to ensure high-quality service delivery and operational excellence.
  
  
  

• Bachelor’s degree in Business, Hospitality, Tourism, Marketing, Computer Science or other relevant disciplines.
• Minimum 5 years in customer operations, customer experience, or related fields
• Proven experience managing cross-functional projects and working with operational teams
• Preferred experience in a multinational company with a track record of successful CX initiatives
• Strong analytical and problem-solving skills with experience in data tools and dashboards
• Proficient in Cantonese and English, Putonghua is preferred
• Familiarity with customer journey mapping and experience design principles
• Proficient in Microsoft Office and data analytics tools
• Customer-centric mindset, results-driven, and self-motivated
• Strong collaboration and stakeholder management skills
  
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Advertising
• Industries Entertainment Providers

Referrals increase your chances of interviewing at Hong Kong Disneyland by 2x

Get notified about new Customer Experience Manager jobs in Islands District, Hong Kong SAR .

Wan Chai District, Hong Kong SAR 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Host - Guest Experience role at Hyatt

2 weeks ago Be among the first 25 applicants

Join to apply for the Host - Guest Experience role at Hyatt

Get AI-powered advice on this job and more exclusive features.

We are inviting passionate, energetic and devoted talents to join our dynamic team.

What You Will Do

• Provide an excellent and consistent level of service to guests in accordance to the hotel’s brand standards
• Create a ‘wow’ stay by greeting all VIP guests, satisfying their needs and being a Hyatt ambassador to introduce all facilities and experiences
• Engage in heart-felt and genuine conversation and promote loyalty
• Achieve high level of guest satisfaction by establishing good rapport with guests, anticipating guests’ needs and providing prompt response to guests
  
  

• Preferably with a relevant degree or diploma in Hospitality or Tourism management
• Preferably with 1 year of working experience in service industries
• Good communication skills and high proficiency in language skills
• A great team player who is customer-oriented, attentive and hospitable
  
  

• Care: A supportive and caring environment where diversity and inclusion are embraced
• Development: Immense learning opportunities to equip and grow yourself
• Well-being: Prioritize well-being and bring positivity at work and in life

• Seniority level Entry level

• Employment type Full-time

• Job function Design, Art/Creative, and Information Technology
• Industries Hospitality

Referrals increase your chances of interviewing at Hyatt by 2x

Get notified about new Host jobs in Hong Kong SAR .

Tsuen Wan District, Hong Kong SAR 3 weeks ago

Islands District, Hong Kong SAR 2 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Host - Guest Experience role at Grand Hyatt .

Organization: Grand Hyatt Hong Kong

Summary: We are inviting passionate, energetic, and devoted talents to join our dynamic team.

What you will do:

• Provide an excellent and consistent level of service to guests in accordance with the hotel’s brand standards.
• Create a ‘wow’ stay by greeting all VIP guests, satisfying their needs, and being a Hyatt ambassador to introduce all facilities and experiences.
• Engage in heartfelt and genuine conversations and promote loyalty.
• Achieve high levels of guest satisfaction by establishing good rapport with guests, anticipating their needs, and providing prompt responses.

Qualifications:

• Preferably with a relevant degree or diploma in Hospitality or Tourism Management.
• Preferably with 1 year of working experience in service industries.
• Good communication skills and high proficiency in language skills.
• A great team player who is customer-oriented, attentive, and hospitable.

What we offer:

• Care: A supportive and caring environment where diversity and inclusion are embraced.
• Development: Immense learning opportunities to equip and grow yourself.
• Well-being: Prioritize well-being and bring positivity at work and in life.

Seniority level: Entry level

Employment type: Full-time

Job function: Design, Art/Creative, and Information Technology

Industries: Hospitality

Referrals increase your chances of interviewing at Grand Hyatt by 2x.

Sign in to set job alerts for “Host” roles.

Join to apply for the Host - Guest Experience role at Hyatt

2 weeks ago Be among the first 25 applicants

Join to apply for the Host - Guest Experience role at Hyatt

Get AI-powered advice on this job and more exclusive features.

We are inviting passionate, energetic and devoted talents to join our dynamic team.
What You Will Do

• Provide an excellent and consistent level of service to guests in accordance to the hotel’s brand standards
• Create a ‘wow’ stay by greeting all VIP guests, satisfying their needs and being a Hyatt ambassador to introduce all facilities and experiences
• Engage in heart-felt and genuine conversation and promote loyalty
• Achieve high level of guest satisfaction by establishing good rapport with guests, anticipating guests’ needs and providing prompt response to guests
  

• Preferably with a relevant degree or diploma in Hospitality or Tourism management
• Preferably with 1 year of working experience in service industries
• Good communication skills and high proficiency in language skills
• A great team player who is customer-oriented, attentive and hospitable
  

• Care: A supportive and caring environment where diversity and inclusion are embraced
• Development: Immense learning opportunities to equip and grow yourself
• Well-being: Prioritize well-being and bring positivity at work and in life

• Seniority level Entry level

• Employment type Full-time

• Job function Design, Art/Creative, and Information Technology
• Industries Hospitality

Referrals increase your chances of interviewing at Hyatt by 2x

Get notified about new Host jobs in Hong Kong SAR .

Tsuen Wan District, Hong Kong SAR 3 weeks ago

Islands District, Hong Kong SAR 2 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Experience Design Consultant role at IBM

Join to apply for the Experience Design Consultant role at IBM

Get AI-powered advice on this job and more exclusive features.

Introduction
As Experience Design Consultants, you are empowered to bring forward the best experiences for our clients and their customers. You will need to have keen sensibilities for business and service design, and can break down complex problems into expertly crafted solutions to connect the dots between our clients’ business vision and product requirements. You will be at the center of driving our clients transformation: to identify their business challenges and opportunities; to define their experience strategy, to conceptualize user journeys, and to create digital products to accelerate their business goals.

Introduction
As Experience Design Consultants, you are empowered to bring forward the best experiences for our clients and their customers. You will need to have keen sensibilities for business and service design, and can break down complex problems into expertly crafted solutions to connect the dots between our clients’ business vision and product requirements. You will be at the center of driving our clients transformation: to identify their business challenges and opportunities; to define their experience strategy, to conceptualize user journeys, and to create digital products to accelerate their business goals.
This position will have responsibility for the end to end experience design and execution, leading customer research activities, social listening, and conducting stakeholder interview and brainstorming workshops. Subsequently, you will be responsible for devising the client’s experience strategy to fulfil goals in customer acquisition, retention and advocacy. And, working in collaboration with our business analyst and product engineers, to develop solutions and continue to evolve and iterate designs in an agile manner. Teaming between practitioners, client resources, and third party partners is critical to this role.
Your Role And Responsibilities

• Deliver on all aspects of user experience design, from strategy formulation to UXUI execution.
• Lead business case development with good knowledge in articulating and balancing business needs with user needs
• Coordinate brainstorming workshop, set up the logistics and customize the workshop materials. You will be responsible for running the sessions, ensuring the team stays on track, and keeping a high-level view toward targetted outcome.
• Collaborate with analysts, engineering, project managers, client executives and users to deliver on projects
• Consolidate business goals, user and technology requirements to drive design decisioning
• Enforce good practices in user validation and testing of ideas
• Champion design driven methodology, advocate for the end user’s needs and positive user experiences and crafting logical UX and beautiful UI.
  

• Bachelor's or Master’s Degree in Design, similar discipline or non-design degree with design bootcamp training
• Have a design portfolio demonstrating a strong understanding of user-centered design principles and practices
• Good understanding of product design and product management practices
• 1-3 years of experience in Product/ Service/ UXUI Design
• Demonstrated ability to understand complex business or experience problems
• Familiarity with workshopping techniques and ability to facilitate a diverse group to a desired outcome
• Demonstrated ability to work in a client facing environment
• Strong professional verbal, written, and interpersonal skills
• English, Cantonese: Fluent Mandarin is a plus

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Design, Art/Creative, and Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at IBM by 2x

Get notified about new Design Consultant jobs in Hong Kong SAR .

Wan Chai District, Hong Kong SAR 1 day ago

Wan Chai District, Hong Kong SAR 9 hours ago

Sha Tin District, Hong Kong SAR 3 days ago

Islands District, Hong Kong SAR 9 months ago

Sha Tin District, Hong Kong SAR 1 month ago

Eastern District, Hong Kong SAR 2 weeks ago

Tsim Sha Tsui, Hong Kong SAR 3 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.