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SCHOOL OF HOTEL AND TOURISM MANAGEMENT

Assistant Technical Officer / Technical Support Assistant (Temporary Appointment) (Ref

(Appointment period: twelve months)

Duties

The appointee will provide technical support to the Information Technology (IT) team of the School of Hotel and Tourism Management (SHTM). The appointee will be required to:

(a) provide day-to-day technical support and troubleshooting services for administrative systems, network systems, websites, Content Management System (CMS), research, teaching and administrative software, hardware, network issues and audio-visual systems;

(b) deliver technical support for meetings, seminars, hybrid teaching and online examinations;

(c) offer on-site support and assist teachers in using IT facilities for teaching purposes;

(d) set up and maintain all IT facilities and equipment for the School;

(e) provide administrative support for IT projects, including administration, scheduling, procurement, documentation and correspondence;

(f) assist in inventory control of IT & AV equipment;

(g) support video production, editing, live streaming and related assignments;

(h) assist in High-Performance Computing (HPC), Network Attached Storage (NAS) and other server-based/backend services;

(i) formulate IT-related guidelines and procedures for users;

(j) undertake shift duties (including evenings and weekends) and work overtime when needed; and

(k) perform any other duties as assigned by the Dean of School or his delegates.

Qualifications

Applicants for the Assistant Technical Officer post should have a recognised degree in Information Technology or a related discipline, or a higher diploma in the relevant discipline plus at least three years' relevant experience.

Applications for the Technical Support Assistant post should have a recognised higher diploma in Information Technology or a related discipline, or a diploma in the relevant discipline plus at least two years' relevant experience.

Applicants should also:

(a) have proficiency in Desktop OS, computer applications and IT systems including Windows, Mac, Android, iOS, Linux, Microsoft Office, O365, MS Teams and Zoom, etc.;

(b) have basic knowledge of HTML, CSS and JavaScript;

(c) have good knowledge of graphic design and multimedia development;

(d) be self-motivated and able to work independently and under pressure;

(e) have good communication and interpersonal skills; and

(f) be a good team player with competent interpersonal skills.

Preference will be given to candidates with experience in AV and IT user support services in the educational sector.

Applicants with less experience and/or qualifications may be considered for the post of Technical Support Assistant.

Conditions of Service

A highly competitive remuneration package will be offered.

Application

Please submit an application through PolyU's career website ).  Consideration of applications will commence on 15 October 2025 until the position is filled.  The University's Personal Information Collection Statement for recruitment can be found at

PolyU is an equal opportunity employer, dedicated to fostering an environment that embraces diversity and demonstrates inclusion of people from all backgrounds, cultures, identities and experiences where all members of the University are treated with fairness, dignity and respect.  To learn more about the University's "Statement on Equal Opportunities, Diversity, and Inclusion", please visit our website at .

• Minimum of 2 years' experience in end-user technical support
• Proven background in IT support or a related technical field
• Strong analytical and communication abilities
• Solid understanding of operating systems, Microsoft Teams Phone, software applications, and hardware components
• Hands-on experience with meeting and conference room technologies, such as Microsoft Teams Room
• Familiarity with help desk ticketing systems
• Ability to deliver effective technical assistance to both internal users and external clients
• Sound knowledge of IT networking fundamentals
• Excellent interpersonal and communication skills
• Willingness to work outside regular office hours, including weekends and public holidays
• Able to work independently

• Troubleshoot and resolve hardware and software issues
• Run system update
• Maintain accurate records in equipment inventory and rack management systems
• Conduct user training sessions on software tools and applications
• Keep system documentation up to date
• Escalate complex issues to higher-level support teams as needed
• Adhere to established procedures, instructions, and checklists to ensure quality service delivery
• Handle client requests and ad-hoc tasks efficiently and promptly
• Perform other duties as assigned by supervisors

Responsibilities

• Provide daily support to end users and perform Helpdesk work tasks.
• Responsible for response to users' enquiries about various computer problems.
• Coordinate with vendors on hardware and software purchase/maintenance.
• Manage IT asset and server hardware inventory.
• Coordinate with IT related project and vendor coordination if needed.
• Assist IT procurement and asset management.
• Handle ad-hoc IT request.
• Follow up ad-hoc task.

Qualifications

• 1 - 2 years' working experience on IT support, Fintech background would be advantage
• Knowledge of operation of Linux, Windows OS
• Good level of knowledge on Desktop OS/application support
• Good command of spoken & written English and Chinese

Preferred Skills

A team player with excellent communication skills.

Job Responsibilities

1. Assist with daily administrative tasks, including document filing, meeting arrangements, and schedule coordination.
2. Handle basic communication and liaison work; support the team in completing project support tasks, including basic assistance related to marketing and finance.
3. Complete other ad-hoc tasks as required.

Job Requirements

• Hold a valid Hong Kong work visa and be legally eligible to work in Hong Kong.
• Possess good English communication skills for daily written and verbal interactions.
• Majors in marketing, finance, or law are preferred; having foundational knowledge in these fields is a plus.
• Detail-oriented and well organized, with a strong sense of responsibility and execution.
• A driver's license is an advantage; familiarity with Hong Kong traffic rules and local driving experience is preferred.

**總監秘書

我們現正誠聘一位專業、細心且具高度責任感的總監秘書,以支援本公司保險總監的日常運作與行政事務。該職位需要具備良好的溝通能力與紮實的辦公室行政經驗,能獨立處理多項任務並保持高效率的工作節奏。

**崗位內容:**

1. 協助保險總監安排日程、會議及行程規劃,確保工作進度順利進行。

2. 處理文件整理、報告撰寫、郵件回覆及其他文書行政工作。

3. 統籌內部會議及活動,包括議程安排、資料準備及後續跟進。

4. 作為總監與其他部門之間的溝通橋樑,確保訊息傳達準確無誤。

5. 協助處理突發事務及完成主管交辦的其他相關工作。

**工作要求:**

1. 大學以上教育畢業,主修商業管理、市場營銷或相關科系優先考慮。

2. 具有至少五年秘書、行政助理或相關職務的工作經驗。

3. 精通普通話和廣東話,中文和英文書寫及口語表達能力,熟悉電腦軟件操作(如Microsoft Office)。

4. 個性穩重、具備良好溝通協調能力與團隊合作精神。

5. 能夠承受壓力,具備高度自律性與保密意識。

本職位提供具競爭力的薪酬待遇及良好的工作環境,歡迎有意者儘速遞交履歷申請。**

(Ref Number: )

Our client, a multinational fintech company, is seeking a high-caliber candidate for the following position:

IT Technical Support Assistant (~28K)

Responsibilities:

• Assist the senior technical team in the planning and execution of a system migration project.
• Provide first-line technical support for the e-commerce platform, troubleshooting issues reported by internal users.
• Learn and utilize company's specific coding frameworks and scripts to make minor updates and fixes.
• Monitor migration tasks and report the status.

Requirements:

• Bachelor's degree or above in Computer Science or a related field.
• With 1-2 years of experience in a technical support or junior developer role.
• Eager to learn new technologies and processes quickly.
• Possess a basic understanding of programming principles (e.g., HTML/CSS, JavaScript, SQL, or a language like Python/Java).
• Good command of English (both writing and speaking).

Please send in your full resume with the last drawn, expected salary, and availability to Bond West Application Email Address "Click Here" or via the "APPLY" button.

For more job opportunities, please visit our website:

(Data collected is only for recruitment purposes)

Unlock Your Potential 

Take a Leap into an Exciting Career

What you'll be doing.

• Provide high-level secretarial and administrative assistance to senior management, ensuring smooth project execution.
• Assist in gathering and consolidating business data to prepare correspondences, presentations, and comprehensive reports that drive project success.
• Act as a liaison between internal teams and external partners to ensure timely completion of projects and tasks.
• Identify potential challenges before they arise and develop solutions proactively to mitigate risks associated with ongoing projects.
• Coordinate business appointments, including scheduling meetings, preparing relevant documentation, and maintaining detailed calendars.
• Support various ad-hoc tasks as assigned, contributing to the overall efficiency of the management team.

What we're looking for.

• Minimum 5 years of experience in similar administrative role;
• Exceptional organizational and communication skills;
• Attention to detail and the ability to prioritize tasks effectively;
• Proficient in using office software, including word processing, excel, and presentation tools;
• Ability to work independently and collaboratively in a fast-paced working environment.

We will offer:

• On-the-Job Training to support your success
• 16 days Annual Leave
• Performance Bonus
• Group Medical & Dental Insurance

We offer 5-day work, attractive remuneration package, and fringe benefits to the right candidates.

Interested parties please click "Apply Now" to submit your application including your expected salary and contact information.

(We are an equal-opportunity employer. All information provided will be solely for recruitment purposes and treated in strict confidence.)

Job description

• Provide clerical and administrative support to the department so as to ensure smooth daily operation
• Handle medical claims and related issues for overseas staff
• Responsible for visa application and travel arrangement as per requisition
• Perform general reception duties such as greeting guests, answering phone calls and handling delivery of packages/documents if necessary.
• Perform any other ad hoc duties as assigned by supervisors.

Job specification

• Tertiary educated or above
• At least 1 year work experience in general office support. Experience in handling visa application is preferred.
• Good command in MS Office Application (i.e. Excel & Word) and Chinese word processing
• Good command in both spoken and written of Chinese, English and Mandarin.
• Well-organized, detailed-oriented and able to work independently.
• Good communication and interpersonal skills
• Immediate available is highly preferred

Applicant please email detailed resume with present and expected salary to Human Resources Dept.

(All personal data collected will be kept confidential and used for recruitment purpose only)

Job Description

• Prepare marketing reports and products presentation for internal interfaces
• Assist to implement marketing plans and new product plans in relation to new product development, advertising, consumer promotions
• Prepare tasting/market researches/analysis and collect/consolidate market information to capture any trends in consumer needs & buying habits, potential markets and competitors' strategies.
• Liaise with internal interfaces to manage smooth running of internal sales programme for staff in terms of stock control, report and sales
• Handle general customer enquiries, clients quality-related forms or complains via phone/email, and escalate to the appropriate team.  Contact and follow up with customers/sales team and keep corresponding record.
• Provide administrative support for the department in terms of courier delivery, sample arrangement, premium house sourcing
• Closely coordinate with internal and external interfaces for assigned products in terms of new product development, package designs, marketing literature designs,  consumer promotions, events, clients form
• Perform other ad hoc tasks or projects as assigned by immediate superior.

Job Specification

• Tertiary educated or above.
• At least 1 year working experience.  Experience in manufacturing working environment is an advantage.
• Good command in both written & spoken English and Cantonese. Mandarin is a plus.
• Good command in using MS Office applications (i.e. Word, Excel, PowerPoint).
• Good communication and interpersonal skills.
• Willing to learn and do hands-on job. A team player with positive mindset.
• Flexible, independent, patient, well-organized and detail-minded.
• Occasional business trip may be required when necessary
• Candidate with less experience will be considered as Assistant-Marketing.