What Jobs are available for IT Engineer in Hong Kong?

The ideal candidate will be responsible for troubleshooting and resolving our product to address our customers' technical issues.

Responsibilities

• Responsible for 1st Level technical support
• Provide troubleshooting and basic problem solving on system, software, hardware and network issues
• Investigate production issues and participate in system operation improvement
• Perform system maintenance and health checks
• Shift duty required, able to work weekend, overnight & public holiday

Requirments

• Higher Diploma in Computer Studies or above;
• 1+ years' working experience in IT technical support and troubleshooting;
• Hands-on experience with Linux system administration;
• Self-motivated and independent;
• Able to work shift duties;
• Immediate availability is highly preferred.

Responsibilities :

• Software and Hardware installation and maintenance for retail shops and head office staffs

• Helpdesk support to overseas office, included : Singapore and Mainland China

• Well-prepare of analytical and evaluation activities

• Assist with ad hoc projects

Requirements :

• With more than 1 years of IT-Technical Support experience

• Have good knowledge of Windows Server and Remote Desktop & VMware

• Good understanding of Network Infrastructure & Security and Backup

• Have Diploma or above in relevant field or equivalent.

• Good customer service attitude and able to deal to different type of users

• Work independently & work with a team

• Good communication skills in Putonghua

It's fun to work at a company where people truly believe in what they are doing

Job Description:
Job Summary
The Technical Support Engineer is responsible for providing technical support, ensuring efficient resolution of technical issues. This role involves managing project deliverables, providing customer service, and collaborating with other departments.

Essential Job Responsibilities

• Provide technical support to ensure efficient resolution of technical issues.
• Manage project deliverables, ensuring they meet the required standards and are delivered on time.
• Collaborate with other departments to ensure alignment and coordination of technical support activities.
• Provide customer service to address inquiries and resolve issues related to technical support.
• Implement quality control measures to maintain the integrity of technical support outputs.
• Analyze data to identify trends and make informed decisions regarding technical support operations.
• Monitor technical support performance and implement strategies to improve efficiency and reduce costs.

Qualifications & Requirements
Education:

• Required: High school diploma or equivalent.
• Preferred: Associate or bachelor's degree in a related field.

Experience:

• Required: Minimum of 2 years of experience in technical support or a related field.
• Preferred: Experience in a similar role within the same industry.

Skills:

• Communication
• Completeness
• Customer Relationship Management (CRM)
• Customer Service
• Detail-Oriented
• End-to-End Project Management
• Information Technology Infrastructure Library (ITIL)
• Office Administration
• Professional Collaboration
• Project Deliverables
• Reporting and Analysis
• Supervisory Management
• Task Management
• Technical Knowledge
• Technical Support
• Time Management

Certifications:

• Required: None.
• Preferred: Certification in technical support or a related field.

Physical Requirements:

• Ability to work in a fast-paced environment with tight deadlines.
• Ability to handle confidential information with discretion.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

This is a varied role in which the successful candidate will have the opportunity to learn new skills and specialist technologies. No legal knowledge is required for this role, although an interest would be advantageous. Full training will be provided.

Responsibilities

Support and maintain all software and hardware of digital audio recording and transcription systems in court buildings.

The system includes various audio devices, networking devices, servers, PCs etc

End users support including both software and hardware

Domain administration

Audio records management

Develop the custom program for streamlining workflow if necessary

Perform audio duplication services

Ensure any technical issues are properly addressed

Ensure high standards of service are provided to clients at all times

Perform related administration duties if required

Any other related duties as assigned

Requirements

Good interpersonal and communication skills

Proactive, self-motivating and excellent customer handling skills

Works effectively as part of a team or independently, and is flexible and adaptable in approach

Good command of spoken and written English and Cantonese

Good organisational skills and is able to prioritise and meet tight deadlines

Should ideally possess good knowledge of Windows server, Active Directory, MS office, Networking

Programming experience would be advantageous

Good technical and troubleshooting skills

• A Bachelor's degree in Computer Engineering, Electrical/Electronic Engineering, Computer Science or related subjects from a university in Hong Kong, or equivalent; or
• A Diploma/Higher Diploma in Computer Engineering, Electrical/Electronic Engineering, Computer Science or related subjects from a Hong Kong polytechnic/polytechnic university/university, the Hong Kong Institute of Vocational Education or technical college/technical institute, or equivalent, and at least two years' full-time experience in a technical role in supporting information technology system and at least one year's full-time experience in a technical role in supporting audio and/or video system

Please send us your resume with a letter of application and expected salary.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

Full-time

Our client is a well established IT MNC manufacturing networking and unified communications solutions, with over 50 years of experience in the market and USD2B of revenue.

Experience
rapid growth in Asia
, they have an exciting opportunity for a
Field Support Engineer
to support their growing
Hong Kong Region
. We are looking for a talented and self-motivated individual to
work with partners and customers to troubleshoot and resolve technical issues that may occur with their solution deployed at site
.
This role will be based in
Quarry Bay, Hong Kong
and will report to the Technical Manager – NEA. The position will require traveling around the domestic regions as well as occasional North East Asia regions when required.

Responsibilities

• Handle Technical Support cases and provide phone, remote assistance and on-site support to dealers and customers.

• Maintain expert level of product knowledge and application.

• Identify solutions for technical support scenarios, product selection and system design for audio visual system applications.

• Assist customers by providing technical information and support for our products and technologies.

• Maintain a high-level of professional communication with our dealers and clients throughout the processes of resolving their technical issues.

• Perform technical / product training for dealers and targeted accounts.

• Work closely with the regional team in identifying customer's needs and sales opportunities to help future growth.

• Participate in marketing events such as trade shows and conferences to ensure the messaging is presented correctly.

Required Competencies

• Bachelor's degree or Diploma in anyone of the following: Computer Engineering, Information Systems, Electrical Engineering, Electronics Technology or Computer Programming or actively enrolled in a BS program.

• 3-5 years of experience in Network Engineering, Help Desk, or A/V Integration.

• Broad understanding of Ethernet networking technologies. CCNA or similar networking certification is highly desirable.

• Self-starter with proven ability to constantly learn new software and hardware technologies and an ability to quickly put that learning into practice in support of highly visible real-world projects.

• Experienced with several of the following is a plus: C#, Microsoft PowerShell, BacNET/IP and SIP/VOIP.

Function One Computer Services

Function One Computer Services was established in We're a leading IT managed service provider in Asia, offering a wide range of services including MSP (Infrastructure), MRSP (Retail), MSSP (Security) and IOT.  We have set up our offices, helpdesk centres and SNOC (Security & Networking Operations Centre) in Hong Kong, Macau, Foshan, Shanghai, Taipei, Singapore and Philippines.

We have a very energetic and relaxing team and environment.  If you want to join an IT company with the expertise and offering of the most holistic solutions and services, where your unique talent and value will be recognized, Function One Computer Services will be your choice.

What are you waiting for?  Move your career forward and join us

Job Highlights :

• Join an ambitious technical services team to provide premium IT services to international enterprise customers
• Experience on enterprise grade deskside support, Microsoft 365 and all IT workplace systems
• 5 day work, excellent career prospect

Responsibilities :

• Perform on-site works on IT support cases and project related works including site inspection and equipment setup
• Coordinate IT projects and related technical issue troubleshooting/service transition documentation
• Conduct root cause analysis and problem investigations
• Diagnose and resolve IT support cases escalated from frontline Service Desk Team
• Escalate to/collaborate with senior level experts/product manufacturers if necessary

Requirements :

• Minimum 2 years experience on IT support and endpoint management
• Certificate holder in computer science or information technology is an advantage
• Experience on supporting endpoint devices of different operating system including Windows, iOS, MacOS platform devices
• Basic knowledge on Microsoft 365, Teams, Sharepoint, OneDrive, ZOOM, Teamviewer, ServiceNow
• Good interpersonal and communication skills in both written and spoken English and Chinese

Job Description
Job Description:

• Coordinate with internal and external parties to ensure smooth operation of iAM Smart mobile registration services, kiosks, and tablets.
• Provide technical and administrative support for mobile counters and registration devices.
• Monitor contractor performance and review submitted deliverables to ensure compliance and quality.
• Conduct inspections and quality checks of mobile registration services and devices at designated counters.
• Deliver on-site support and facilitate registration services for the public.
• Perform routine checks on self-registration kiosks located across various districts.
• Conduct User Acceptance Testing (UAT) for system enhancements.
• Maintain documentation and training materials; deliver training sessions to contractor trainers.
• Compile statistical reports and maintain project documentation.
• Carry out other duties as assigned by supervisors.

Requirement Details

• Higher Diploma or above in Information Technology or equivalent
• At least 3 years of working experience in supporting kiosks, tablets and mobile devices
• Solid experience in monitoring contractors
• Have experience in conducting User Acceptance Test of software applications / apps
• Have experience in configuration on mobile device such as biometrics, NFC and security settings, connection
• Good command of both spoken and written Chinese and English

Description:

• Handle client inquiries and prepare basic quotations.
• Prepare tender submission and documents.
• Collaborate with sales teams to propose suitable equipment for projects.
• Assist Sales Managers to expand sales strategically and achieve Company's target.

Requirement:

• Higher Diploma or above in Mechanical / Electrical / Environmental Engineering
• Aggressive, self-motivated with excellent communication and presentation skills.
• Good command of both spoken/written in Cantonese, English and Mandarin.
• Proficient in MS Excel, Word, PowerPoint & AutoCAD

Interested parties please send detailed resume and expected salary by clicking "Apply Now"

 (personal data collected will be used for recruitment purpose only)

ALKF+ has been established as an architectural firm in Hong Kong for over 50 years with a portfolio consisting of institutional ventures, hotel developments, residential and commercial projects. ALKF was awarded the top 10 architectural firms in Hong Kong by BCI Asia based on year's market share in year 2005 to 2019 and 2021 to 2024. In light of our rapid business expansion, we would like to invite professional candidates for the following position.

Key Responsibilities:

Assist in hardware and software installation, configuration, upgrade and maintenance

First level troubleshooting of computer systems and applications

Perform daily routine task and server operation

Prepare procedural documentations and user manual (SOP)

Assist in IT asset management and security control

Perform other ad hoc projects assigned

Requirements:

Diploma or above in Information Technology, Computer Science or related disciplines

Basic Network knowledge (IP, TCP, DHCP, DNS)

Strong problem-solving, analytical and communication skills

Responsible, independent and able to work under pressure

Good command of both spoken and written English and Chinese

Fresh graduate with the attitude to learn will also considered (On job training will be provided)

Immediate available is highly preferred

***

Interested parties please send resume with contact information, expected salary and availability to Human Resources Department via (email redacted, apply via Company website).

• Resume should be sent in PDF format.

ANDREW LEE KING FUN & ASSOCIATES ARCHITECTS LTD

19/F Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong

Tel. : Fax:

Website:

(Information will be for recruitment purpose only)

Full-time