What Jobs are available for IT Governance in Hong Kong?

Responsibilities:

• Oversee the implementation and maintenance of ISO standards across the organisation.
• Conduct internal audits to ensure compliance with ISO requirements and prepare for external audits.
• Develop and maintain a compliance framework to ensure adherence to relevant laws, regulations, and internal policies, with a focus on information security and data protection.
• Serve as the organisation's Data Protection Officer, ensuring compliance with data protection laws
• Act as the point of contact for data subjects and regulatory authorities regarding data protection matters.
• Assist in corporate secretarial matters, including company registration, compliance filings, and maintaining statutory records.
• Handle correspondence and liaise with internal and external stakeholders.
• Assist in ad-hoc corporate projects.

Requirements:

• Bachelor Degree in Corporate Governance, Law, Accounting or other relevant disciplines
• At least 3 years of risk and compliance experience
• Experience in reviewing ISO27001 and SCO is an advantage
• Self-motivated, well-organised and detail-oriented
• Excellent written and spoken communication skills in Cantonese, English and Mandarin

Role Purpose

Support the CRO in designing and implementing the Risk Management Framework (RMF) for the stablecoin business. Act as deputy CRO, ensuring compliance with HKMA's stablecoin guidelines (Section 6), and provide oversight across all risk disciplines.

Key Responsibilities:

• Lead development of Risk Appetite & Tolerance framework.
• Drive risk policies, procedures, and governance documentation.
• Coordinate enterprise risk assessments, including RCSA.
• Oversee stress testing and scenario analysis across risk types.
• Prepare risk reports and dashboards for the Board Risk Committee.
• Act as second line challenger to business and operations.
• Deputise for CRO in Board/Committee meetings as required.

Qualifications & Key Requirements:

• 10–12 years' risk management experience (banking, payments, fintech, or crypto).
• Strong knowledge of regulatory frameworks (HKMA, MAS, FCA preferred).
• Experience building or enhancing RMF in a regulated entity.
• Excellent communication skills for Board and regulator interaction.

Job Summary

• You will join the Claims function in serving as the role of Claims Governance Specialist, assisting the Claims Department to ensure good governance and managing risks across the department, and compliance with all Local and Group policies and regulatory requirements
• You will help collaborating with the claims team to support the delivery of a customer focused yet policy compliant claims operation

Job Accountabilities

• Work with the Local, Regional and Group Claims teams on governance matters
• Communicate and implement the Global Claims Guidelines and other Local and Group policies and regulatory requirements
• Participate in projects and provide advice on customer focused but policy compliant best practice solutions
• Maintain department best practices/guidelines/training materials for Claims operational procedures
• Monitor policy adherence, identify breaches and issues, and assist with mitigating actions.
• Conduct annual gap assessments and risk assessments to policy requirements and assist with action plans to close gaps
• Provide support to the Claims team on governance matters
• Manage claims authority delegations and issue Letters of Authority
• Handle Compliance, Risk Management, Group Audit, external audit enquiries and facilitate audits/reviews
• Participate in governance meetings and prepare regular and ad-hoc management reports

Job Qualifications

• University graduate
• At least 3 years claims related experience in the insurance industry
• Analytical and detail-oriented
• Proactive with a customer focused and continuous improvement mindset
• Good relationship/stakeholder management and communication skills
• Participate in meetings with the management team and handle conflicting views
• Proactive, self-organized, with good planning skills and ability to manage deadlines
• Able to work independently with minimal supervision
• Good report writing and presentation skills
• Good command of written & spoken English and Chinese (Cantonese and/or Mandarin)

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We are an equal opportunity employer who knows that each employee is unique - that's what makes our team so great

Join us as we constantly explore new ways to protect our customers and the planet.

• Location(s): HK - Hong Kong
• Remote working: Hybrid

Objective

Support the establishment of data standards, address data quality challenges, and oversee remediation initiatives. Work collaboratively with various teams to improve data management practices, ensure regulatory compliance, and implement automation to enhance efficiency.

Primary Responsibilities

• Develop and uphold the organization's data governance structure, ensuring adherence to data quality standards.
• Track and manage data quality indicators, metrics, and dashboards to demonstrate compliance with governance policies.
• Maintain documentation of data lineage to monitor data flows throughout the organization.
• Create and oversee a detailed data glossary to ensure uniform terminology across the organization.
• Use data governance tools to catalog data assets and uphold governance policies.
• Perform regular evaluations of data quality and implement corrective actions as necessary.
• Generate periodic reports on data governance efforts for management review.
• Collaborate with cross-functional teams to identify data requirements and design solutions that align with the organization's goals.
• Gain insights into the complete data lifecycle and controls, helping to pinpoint data dependencies for delivery and change management.

Qualifications and Experience

• Fundamental understanding of data governance concepts, including data quality, lineage, roles, and documentation.
• Proven experience in designing and managing dashboards for monitoring compliance.
• Familiarity with data governance software or similar tools.
• Experience collaborating with diverse teams to gather requirements and convert them into actionable plans.
• Problem-solving abilities with a track record of identifying and resolving data quality issues.
• Knowledge of automation processes that enhance data management efficiency.
• Understanding of current and emerging data protection regulations and their practical application.
• Strong organizational skills for coordinating complex projects and issue resolutions.
• Detail-oriented, ensuring accurate documentation of data structures and sources.
• Willingness to learn new tools and best practices for continuous improvement.
• Strong communication skills to convey technical concepts clearly to both technical and non-technical audiences.
• Experience in a professional services or legal setting is preferred.

About the Role

We are seeking a hands-on Data Governance Officer to join a global professional services organisation building a new data governance function from the ground up. You will work closely with a small, collaborative APAC team and the broader global team across Europe and the US to enhance data quality, standardisation, and compliance across the organisation.

Key Responsibilities

• Implement and maintain the organisation's data governance framework, ensuring data quality and consistency across datasets.
• Develop and maintain data dictionaries, glossaries, and lineage documentation to track data flows and maintain consistent terminology.
• Conduct data quality assessments, identify issues, and coordinate remediation plans.
• Build and maintain dashboards and KPIs to monitor compliance with governance standards.
• Leverage Microsoft Purview (or similar tools like Collibra) to catalogue data assets and enforce governance policies.
• Collaborate with cross-functional teams to understand data requirements and translate them into actionable solutions.
• Support the end-to-end data lifecycle, identifying dependencies to improve delivery, change management, and operational efficiency.
• Produce regular reports for management summarising governance activities and outcomes.

Experience & Skills Required

• Foundational knowledge of data governance principles, including data quality, data lineage, roles/responsibilities, and documentation.
• Experience designing and maintaining dashboards or metrics for governance compliance.
• Hands-on experience with Microsoft Purview, Collibra, or other data governance tools.
• Proven ability to work with cross-functional teams, gather requirements, and implement practical solutions.
• Strong problem-solving skills, with experience identifying, escalating, and resolving data quality issues.
• Familiarity with automation tools or processes to improve data management efficiency.
• Awareness of data protection regulations and the ability to apply them practically.
• Exceptional organisational skills and attention to detail for maintaining accurate documentation.
• Adaptable, willing to learn new tools, technologies, and best practices.
• Excellent communication skills, capable of working with both technical and non-technical stakeholders.
• Experience in a professional services or legal environment is desirable.
• Fluency in English is required; Traditional and Simplified Chinese is a must.

If this outstanding opportunity sounds like your next career move, please submit your resume in Word format via the Quick Apply Button.

Responsibilities:

• Handle data processing, documentation and maintaining software inventory, ensuring accurate and up-to-date record
• Prepare regular reports and dashboard to management and internal stakeholders
• Maintain and ensure the IT process are accurate and adhere to internal procedures
• Assisting in developing governance framework and procedures, including documents and presentation material preparation
• Liaison with internal parties on project coordination
• Perform any other duties or administrative support as directed by supervisor

Requirements:

• University graduate, preferably major in Information Technology, Computer Science related subjects
• Minimum 2 years' work experience in information technology management or IT governance, risk and compliance or project coordination
• Fundamental knowledge on IT operational asset management and general accounting principles
• Experience in project planning, policy and procedure writing.
• Experience in Operational Resilience framework development is definitely an advantage
• Familiar to regulatory requirements such as HKMA (IC-1, TM-G-1, TM-G-2, SA-2, CG-3, CG-6), PDPO, PCI-DSS etc. is preferable.

PRINCIPAL ACCOUNTABILITIES:

· Develop, implement, and maintain data security policies and procedures to protect sensitive and classified information according to regulatory requirements and Head Office (Mainland) standard / framework.

· Conduct data classification and implement relevant control to mitigate data security risk

· Prepare risk assessments and vulnerability analyses to identify potential threats to data security

· Collaborate with IT, business and other stakeholders to ensure data security policies and procedures are implemented

· Ensure compliance with local and mainland data protection regulations and standards.

· Monitor and report on data security incidents, breaches, and compliance violations.

· Lead training and awareness programs to educate employees on data security best practices.

EXPERIENCE / KNOWLEDGE REQUIRED:

· Bachelor's degree in Information Security, Computer Science, or a related field.

· Minimum of 5 years of experience in data security, risk management, or related roles, preferably in the banking or financial services industry.

· Strong understanding of data security frameworks and knowledge of data protection regulations (e.g. HKMA, PDPO, mainland《数据安全法》etc).

· Proven experience in developing and implementing data security strategies and policies.

· Excellent analytical and problem-solving skill and strong communication and leadership abilities.

· Proficient in Chinese and Mandarin

Job ID: 41465

Location: Kwun Tong, HK

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 8 Oct 2025

JOB SUMMARY

The collection strategy and Governance team is a centre of excellence and is integral to the collection team in implementation of sustainable collections and recovery operations to deliver on operational and loss performance, productively, outstanding rationalization and controls.

Be part of a team that continues to find ways to enhance of collections and recovery capability and the driving of optimization and efficiency. We endeavour to balance between technical capability and business understanding to identify opportunities and find solutions.

RESPONSIBILITIES

Strategy

• Consistently explore opportunities to improve controls in operational procedures and ensure agreed changes be implemented.
• Review process and strategy design on a period basis and locate areas to improve in line with local regulations and the Bank policies and procedures.

Governance

• Implement the Operational Risk Framework ("ORF") as planned and on a timely basis; and proactively and rigorously evaluate ORF controls whenever there are changes to high and medium risk processes. Continuously improve collection processes to control and mitigate operational risks.
• Ensure all the collections procedures and activities are in line with regulatory requirement and internal policies.
• Work a liaison with Country Compliance and Group Collections to address inquiries from the team in a timely manner.
• Follow through audit requirements, findings and action items, if any.
• Perform timely gap analysis between group policies and country processes, and prepare dispensations, if required, with rationales and compensating controls, and seek approvals from authorized approvers.
• Ensure all dispensations from group policies and procedures be reviewed, renewed or discarded in a timely manner.
• Organize periodic sessions for both HK and SZ collection to ensure a good level of awareness of critical governance requirement including group and country policies, local regulations, and their backgrounds.

Business

• Handle customer complaints in a timely manner by engaging with different stakeholders.
• Use lesion learnt from complaints to improve the processes and controls.
• Report to management customer complaint volume on a timely basis.

Processes

• Maintain the departmental; operation instructions, and ensure the documents be reviewed and updated by process owners in a timely manner.
• Ensure the authorities delegated by Country Head of Collections be timely documented, reviewed and updated as and when required or at least once a year.
• Ensure new joiners complete mandatory training on conduct, and collections dos and don'ts.
• Perform periodic on-site reviews on third parties including both collections and legal vendors to ensure risk associated with the third parties are identified and mitigated.

Risk Management

• Carry out Business Impact Analysis to identify and critical business activities of the department
• Develop Business Continuity Plan (BCP) to ensure that the critical activities with be continued in the event of crisis, which results in the unavailability of office premises.
• Continuously monitor any changes impacting the integrity of the BCP, and update it where necessary.
• Raise the awareness of all staff members at Collections and Recoveries the importance of BCP.
• Coordinate exercise to validate the BCPO resources meet the business requirements

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead the Hongkong CPBB Risk – Collections Governance to achieve the outcomes set out in the Bank's Conduct Principles: (Bank's Conduct Principles: Fair Outcomes for Clients; Financial Crime Compliance; The Right Environment, Dos and Don'ts, Group Collection Standard, Code of Banking Practice, Code of Conduct on Consumer Credit Data

Key Stakeholders

Internal

• Business
• Credit Operations
• Control Assessment & Assurance/Management Information & Forecast
• Credit Policy & Portfolio Risk, Secured Lending
• Credit Policy & Portfolio Risk, Business Banking
• Credit Policy & Portfolio Risk, Unsecured
• Retail Operations
• HR
• Legal & Compliance
• Customer Experience
• CCC Feedback
• GIA

External

• Auditors
• Regulators
• Lawyer's – Litigation matter's
• External Collection – Agencies

Other Responsibilities

• Embed Here for good and Group's brand and values in Hongkong CPBB Risk - Collections; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Our Ideal Candidate

Education - Bachelor's degree in Business Administration, Finance, Economics, Risk Management, or a related field.

Training - Experience of HKIB-ACRM is PREFERRABLE

Language

• Cantonese, Mandarin and English
• Strong communication, analytical, problem-solving, and interpersonal skills.
• Knowledge of the bank's operational processes and systems is preferable.
• Experience in Change Delivery
• Prior experience in a governance and/or collections support role is an added advantage.

Languages - Cantonese, Mandarin and English

Role Specific Technical Competencies

• Data Science & Analytics
• Project Management
• Risk Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

JOB SUMMARY

The collection strategy and Governance team is a centre of excellence and is integral to the collection team in implementation of sustainable collections and recovery operations to deliver on operational and loss performance, productively, outstanding rationalization and controls.

Be part of a team that continues to find ways to enhance of collections and recovery capability and the driving of optimization and efficiency. We endeavour to balance between technical capability and business understanding to identify opportunities and find solutions.

RESPONSIBILITIES

Strategy

•    Consistently explore opportunities to improve controls in operational procedures and ensure agreed changes be implemented.

•    Review process and strategy design on a period basis and locate areas to improve in line with local regulations and the Bank policies and procedures.

Governance

•    Implement the Operational Risk Framework ("ORF") as planned and on a timely basis; and proactively and rigorously evaluate ORF controls whenever there are changes to high and medium risk processes. Continuously improve collection processes to control and mitigate operational risks.

•    Ensure all the collections procedures and activities are in line with regulatory requirement and internal policies.

•    Work a liaison with Country Compliance and Group Collections to address inquiries from the team in a timely manner.

•    Follow through audit requirements, findings and action items, if any.

•    Perform timely gap analysis between group policies and country processes, and prepare dispensations, if required, with rationales and compensating controls, and seek approvals from authorized approvers.

•    Ensure all dispensations from group policies and procedures be reviewed, renewed or discarded in a timely manner.

•    Organize periodic sessions for both HK and SZ collection to ensure a good level of awareness of critical governance requirement including group and country policies, local regulations, and their backgrounds.

Business

•    Handle customer complaints in a timely manner by engaging with different stakeholders.

•    Use lesion learnt from complaints to improve the processes and controls.

•    Report to management customer complaint volume on a timely basis.

Processes

•    Maintain the departmental; operation instructions, and ensure the documents be reviewed and updated by process owners in a timely manner.

•    Ensure the authorities delegated by Country Head of Collections be timely documented, reviewed and updated as and when required or at least once a year.

•    Ensure new joiners complete mandatory training on conduct, and collections dos and don'ts.

•    Perform periodic on-site reviews on third parties including both collections and legal vendors to ensure risk associated with the third parties are identified and mitigated.

Risk Management

•    Carry out Business Impact Analysis to identify and critical business activities of the department

•    Develop Business Continuity Plan (BCP) to ensure that the critical activities with be continued in the event of crisis, which results in the unavailability of office premises.

•    Continuously monitor any changes impacting the integrity of the BCP, and update it where necessary.

•    Raise the awareness of all staff members at Collections and Recoveries the importance of BCP.

•    Coordinate exercise to validate the BCPO resources meet the business requirements

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group's Values and Code of Conduct. 

•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

•    Lead the Hongkong CPBB Risk – Collections Governance to achieve the outcomes set out in the Bank's Conduct Principles: (Bank's Conduct Principles: Fair Outcomes for Clients; Financial Crime Compliance; The Right Environment, Dos and Don'ts, Group Collection Standard, Code of Banking Practice, Code of Conduct on Consumer Credit Data

Key Stakeholders

Internal

•    Business

•    Credit Operations

•    Control Assessment & Assurance/Management Information & Forecast

•    Credit Policy & Portfolio Risk, Secured Lending

•    Credit Policy & Portfolio Risk, Business Banking

•    Credit Policy & Portfolio Risk, Unsecured

•    Retail Operations

•    HR

•    Legal & Compliance

•    Customer Experience

•    CCC Feedback

•    GIA

External

•    Auditors

•    Regulators

•    Lawyer's – Litigation matter's

•    External Collection – Agencies

Other Responsibilities

•    Embed Here for good and Group's brand and values in Hongkong CPBB Risk - Collections; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Our Ideal Candidate

Education - Bachelor's degree in Business Administration, Finance, Economics, Risk Management, or a related field. 

Training - Experience of HKIB-ACRM is PREFERRABLE

Language

•    Cantonese, Mandarin and English 

•    Strong communication, analytical, problem-solving, and interpersonal skills.

•    Knowledge of the bank's operational processes and systems is preferable.

•    Experience in Change Delivery

•    Prior experience in a governance and/or collections support role is an added advantage.

Languages - Cantonese, Mandarin and English

Role Specific Technical Competencies

•    Data Science & Analytics

•    Project Management

•    Risk Management

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.