107 IT Support Specialists jobs in Hong Kong

1 day ago Be among the first 25 applicants

Stefanini Group is hiring!

Exciting opportunity awaits, let us help you get started!

Click Apply now or you may email: for faster processing!

Job Description:

• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels
• Other duties as assigned by the Level 2 Support Manager
  

Details:
Job Description
Stefanini Group is hiring!
Exciting opportunity awaits, let us help you get started!
Click Apply now or you may email: for faster processing!
Job Description:
The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.

• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels
• Other duties as assigned by the Level 2 Support Manager
  

Job Requirements
Details:

• Excellent proven track record supporting clients in a financial environment
• Excellent proven customer service based approach
• Proven ability to prioritize tasks and issues according to the business impact
• Good written and verbal communication skills
• Good time management skills
• Able to work in a high pressure environment
• Strong organizational and analytical skills
• Ability to multi-task and work under pressure
• Ability to work autonomously and within team
• Flexible and proactive with a "will do' attitude
• Takes responsibility and follows through on issues to closure and root cause resolution
• Demonstrable desire to achieve
• Only fully vaccinated candidates will be considered. This is a requirement to work in our clients facility.
• Dress Code: Business casual
  

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries IT Services and IT Consulting

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Get notified about new Technical Support Specialist jobs in Hong Kong, Hong Kong SAR .

Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

IT Technical Support / Helpdesk Support (Senior/ Junior) IT Technical Support - 20K (Healthcare Centre) Application Support Analyst - Technology Application Specialist (No Experience Welcome)

Hong Kong, Hong Kong SAR HK$24,000.00-HK$0,000.00 2 days ago

Hong Kong, Hong Kong SAR HK 30,000.00-HK 60,000.00 3 days ago

Shenzhen, Guangdong, China CN ,000.00-CN 2,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 8,000.00 2 years ago

Kwun Tong District, Hong Kong SAR 1 month ago

Wan Chai District, Hong Kong SAR 2 weeks ago

Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 2 years ago

Business Support Specialist (Contract Renewable)

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It's not just about your career or job title. It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.
**Who will you be working with?**
You will work closely with transversal departments within Project Managers, Design Team, Engineering Team and Field Service Team as well with Wabtec teams in APAC region and Europe. You will assist in operations and maintenance issue, troubleshooting and problem solving as required.
**How will you make a difference?**
The Product Support Technical Coordinator will lead digital transformation initiatives, manage a team of Field Service Technicians, and collaborate with cross-functional teams both locally and internationally.
Building on your electrical and mechanical experience, preferably in a railway environment or related industries, you will interface directly with customers, propose innovative solutions, and implement data-driven strategies to optimize our maintenance services.
**What will your typical day look like?**
+ Develop and communicate clear technical instructions for installed products, with a focus on Platform Screen Doors.
+ Spearhead the digitization of Field Service operations, improving data collection for interventions, repairs, and follow-up actions.
+ Manage a specialized team of Field Service Technicians focused on maintenance improvements; monitor and report on their performance.
+ Identify, propose, and implement cost-effective improvements to maintenance services, collaborating with relevant managers to execute organizational changes.
+ Collaborate with local and international Engineering teams to enhance data-driven maintenance capabilities.
+ Contribute to data-driven projects aimed at improving service offerings.
+ Establish and oversee Key Performance Indicators (KPIs) to objectively assess performance, proposing and implementing changes to maximize efficiency and reduce costs.
+ Liaise with customers to coordinate work, communicate changes, generate reports, and actively participate in meetings and project activities.
+ Enforce and maintain data governance to ensure data accuracy, quality, stored and shared in a standardized and secure manner
+ Support and build a data-driven culture, enable data-driven decision making by providing training and support to Field Service Technicians
**What do we want to know about you?**
+ Fluency in English (written and verbal)
+ Chinese language skills (optional, but advantageous)
+ Bachelor's degree in engineering, Computer Science, Information Systems, Data Science or related disciplines
+ Field Service or Project site experience in E&M or related industrial fields.
+ Strong IT skills. Good understanding of Internet technologies and capabilities is a must. Coding ability is not required but could be advantageous.
+ Railway industry experience or knowledge (preferred)
+ Team management experience and excellent collaboration skills are required.
+ Strong attention to detail and ability to create clear documentation and presentations.
+ Solid knowledge of electrical and/or mechanical engineering and industrial systems
+ Data interpretation skills, including report and graph creation0
+ Ability to work independently and communicate technical concepts effectively to diverse audiences
+ Problem-solving aptitude and commitment to continuous learning (technical and operational)
+ Work on site (railway stations or depots) may be required from time to time for training, troubleshooting or implement operational changes.
+ Travel outside HK may be required occasionally.
**Preferred Skillsets / Experience:**
+ Asset management, maintenance cycle
+ Data governance
+ Six Sigma approach (DMAIC)
+ Root Cause Analysis (Data Driven)
+ Effective communication skills
**"We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant"**
**Who are we?**
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! Commitment to Embrace Diversity:**
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.
To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.
We believe in hiring talented people of varied backgrounds, experiences, and styles. People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Join to apply for the Application Support Officer role at Industrial and Commercial Bank of China .

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Industrial and Commercial Bank of China (Asia) Limited (“ICBC (Asia)”) is the flagship of overseas business of Industrial and Commercial Bank of China Limited (“ICBC”), currently the largest commercial bank in China. It is one of the domestic systemically important banks (D-SIBs) in Hong Kong. ICBC (Asia) has 52 retail outlets in Hong Kong, including 27 “Elite Club” Wealth Management Centres. The bank engages in commercial banking, investment banking, securities, insurance, and funds, focusing on commercial and retail banking as well as global market business. Subsidiaries include Chinese Mercantile Bank and ICBC Asset Management (Global) Company Limited, specializing in Renminbi services and global asset management, respectively.

Job Responsibilities

• Perform risk impact assessment of incoming production changes, implement changes, and track post-change operations.
• Coordinate with the head office for software deployment.
• Improve IT monitoring systems and respond to alarms to troubleshoot issues.
• Analyze root causes of production incidents, follow up on resolutions, and propose improvements to prevent recurrence.
• Review migration documentation and procedures.
• Schedule planned and urgent changes within Computer Operation.

Job Requirements

• University degree in Computer Science or related field.
• At least 3 years of banking experience.
• Experience in software quality assurance is a plus.
• Proven skills in Windows, Unix, SQL, JavaScript.
• Software development experience preferred.
• Initiative, analytical skills, good communication, ability to work under pressure.
• Proficiency in English and Chinese; Putonghua is an advantage.
• Senior candidates may be considered for the role of Senior Application Support (IT Manager).

Interested parties, please click "Apply Now". Personal data will be used solely for recruitment purposes.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job functions: Finance and Information Technology
• Industry: Banking

This job is active and accepting applications.

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Join to apply for the Trader Support APAC role at ION

The Role

The Hong Kong Service Desk provides Fidessa’s first line support service to customers and is part of Fidessa’s global support team. The desk is responsible for providing both on-site and remote support to users and trading support personnel, maintaining strong client relationships, and developing a deep understanding of client systems and business practices.

Key Responsibilities

• Analyze each call, using business acumen to identify the incident's nature and respond appropriately.
• Address calls immediately, either independently or by passing them to the appropriate team for resolution.
• Attend client sites to assist with issue resolution and enhance business knowledge as needed.
• Participate in team shift patterns and assist with weekend work and out-of-hours escalations when required.
• Develop strong working relationships with other departments to ensure excellent service delivery. Follow best practices and departmental procedures for client communication, incident management, and investigation.

Required Skills, Qualifications, and Experience

• Experience supporting trading systems in a production environment.
• Analytical and proactive problem-solving skills, with the ability to work under pressure and view situations from a customer's perspective.
• Dynamic, resilient, and objective, capable of delivering rapid and accurate solutions.
• Excellent English communication skills, both written and verbal; fluency in Cantonese/Mandarin.
• A strong desire to understand financial markets, business flows, and Fidessa’s functionality.

About Us

We’re a diverse group of innovators providing trading and workflow automation software, analytics, and consulting to financial institutions and governments. Founded in 1999, we have grown significantly, serving over 2,000 leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks. Our global presence includes offices in over 40 cities, with a workforce of 13,000 employees. Join us for an unparalleled career experience in a dynamic, expanding environment.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Finance and Sales

Industries

• Software Development

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Join to apply for the Support Operations Administrator role at Walkers

1 day ago Be among the first 25 applicants

Join to apply for the Support Operations Administrator role at Walkers

We are a leading international law and professional services firm providing legal, corporate and fiduciary services to global corporations, financial institutions, capital market participants and investment fund managers. With a global presence spanning the Americas, Europe, the Middle East and Asia, we advise on the laws of Bermuda, the British Virgin Islands, the Cayman Islands, Guernsey, Ireland and Jersey.

We treat everyone as the intelligent professional they are. Our approach is to trust and empower our people to deliver consistently, and enable them to succeed. Diversity is our secret weapon – it’s the sheer breadth of Walkers people that makes us who we are – gathered from across the globe and fluent in languages, jurisdictions and cultures that help us to mirror our clients and keep our own thinking in tune with the world in which we operate.

Overview Of Role

As the WPS growth trajectory continues to place demands on our global business operations, we look to extend our alternative workforce models to build and deploy a new shared service delivery team based in Asia that is service-line and jurisdiction agnostic; This new function within Operations, will bring together multiple operational activities that support the efficient and effective day to day running of WPS globally, delivering them in a cost-effective manner, promoting operational efficiencies and service improvements. To form this delivery team, WPS are seeking to hire a team of administrators who will be responsible for driving improved services, new ways of working and delivering the day to day activities of the team.

Duties, Responsibilities & Person Specification

REQUIREMENT

Based in the Hong Kong Support Hub office, the Support Operations Administrator will be responsible for processing daily workflow across multiple jurisdictions maintaining the day-to-day operations of the WPS Support Hub, becoming a highly effective administration team. The individual must have an ongoing focus on providing improved capabilities that contribute to better business operations and outcomes for WPS offices globally.

REPORTING

The role will report to the Team Manager of the Global Support Team and will work closely with the Global Workforce Manager.

Job Duties

Responsible for completing transactional processes, supporting the wider WPS business with any activity which is critical to frontline delivery, this consists of BAU and project work.

• To deliver processes within Service Level Agreements, to the accuracy and standards required.
• Update records on any discrepancies found during filings.
• Archive financial documentation and update accounting databases and systems.
• Manage data in spreadsheets and reports.
• Carry out clerical duties – such as preparing certificates and letters for clients.
• Manage daily correspondence via mailboxes from internal and external customers, within the required SLA.
• Complete all administrative processes and procedures in adherence to WPS standards and policy.
• Review and monitor current records, performing data cleansing to improve data integrity across WPS platforms.
• Verify and update systems comparing them to source documents, transferring data to digital filing systems.
• Build and maintain strong relationships across WPS jurisdictions and divisions.
• Identify best practice procedures, continuously improving current ways of working to offer the best and most efficient service to internal and external customers.
• Generating periodic reports, as and when required.
• Performing other relevant tasks, in line with business needs, as and when required.
  
  
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPUTER KNOWLEDGE

• Windows/Microsoft Word/Microsoft Excel/ Microsoft Outlook/Microsoft PowerPoint
• MS Teams
• SharePoint
• Experience of ViewPoint is desirable
  
  
  

Education, Skills & Experience

EDUCATION and/or EXPERIENCE

• The individual must hold an undergraduate degree.
• Experience with registered office services, corporate administration and governance, regulatory compliance support and fiduciary services is beneficial to the role, but not essential.
• Experience of working with Service Level Agreements and deadlines.
  
  
  

Personal Qualities / Skills

• Individual must be highly organised and detail oriented, with strong administrative skills and the ability to multi-task.
• A focus on delivery and results is essential for success.
• A clear desire to drive change that consistently improves performance, services and outcomes.
• Interest in the industry and market trends.
• Ability to meet strict deadlines and operate on their own initiative.
• Analytical approach; comfortable with processes; and able to work at a fast-pace either independently or with the broader team.
• Highly trust worthy with the ability to operate with strictest of confidentiality.
• Excellent interpersonal skills.
• Excellent written and verbal communications skills in Chinese & English.
  
  
  

Special Requirements

• Ability and willingness to occasionally work outside normal working hours/days when requested.
  
  
  

Walkers global is an equal opportunity employer. Equality and diversity are key to our global identity and an integral part of our goal to continue being an employer of choice. We are committed to a work environment that supports all individuals irrespective of gender, ethnicity, nationality, race, religion, marital status, age, disability, pregnancy, sexual orientation, gender identity or any other applicable legally protected characteristics. We make every effort to ensure that employment opportunities are open and accessible to all purely on the basis of personal ability.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing
• Industries Law Practice

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Sign in to set job alerts for “Operations Administrator” roles. Operations Team Manager for a Fintech Client Operations Manager (Cross border payments) Assistant Manager (Ant Bank - For Securities Operations) AVP - VP, Cluster Manager - Branch Operations Assistant Manager, FICC Operations, Operations Assistant Vice President/Senior Associate, Corporate Loans Operations (Loan Agency) Manager, Fund Operations (Asset Management) Senior Manager / Manager, Operations Leadership (Retail Operations) Senior Operations Manager, Securities Brokerage Assistant Retail Operations Manager, Hong Kong and Macau Retail Operations Executive / Retail Coordinator (Office based) - Luxury Jewellery, 25K (MKT-On-site) Operations Manager - Hong Kong, Hong Kong SAR Manager / Senior Associate - Managed Services and Operations Lead – PwC Tax Advisory Client Relationship Officer | Fintech | Hong Kong (Assistant) Audit Manager - Digital, Operations, & Technology Audit Senior Manager, HR Operations, Hong Kong

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Join to apply for the Business Support, Treaty role at Aon

15 hours ago Be among the first 25 applicants

Join to apply for the Business Support, Treaty role at Aon

We’re hiring!

We’re hiring!

Aon is currently recruiting a Business Support, Treaty to join our team in Hong Kong.

About Aon

Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

At Aon, you’ll be part of a team which will support and inspire you and provide the opportunities and resources to develop your skills. It’s an environment which encourages you to achieve your best - together we’ll empower results.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

• Providing a full range of broker support to Hong Kong treaty team
• Coordinating meetings and scheduling agenda with internal departments and external contacts, locally and regionally
• Preparing and handling correspondence, minutes, reports and presentation materials as needed
• Responsible for event coordination of all Client training in conjunction with senior management, Broking and Analytics staff, regional HR
  
  

Skills And Experience That Will Lead To Success

• Minimum of 4 years’ experience in insurance/reinsurance role
• Excellent written and verbal communication skills
• Strong time management skills and an ability to organise and coordinate multiple concurrent projects
• Proficiency with office productivity tools and an aptitude for learning new software and systems
• Excellent organization skills and interpersonal skills
• Flexible, energetic with positive mindset team player
  
  

How We Support Our Colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email

#Aon #AonUnited #AonAsia

2563443

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Administrative

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Get notified about new Business Support jobs in Hong Kong, Hong Kong SAR .

Business Support to the Managing Director Asia- Pacific Administration Officer, Asia (contractor) Business Support Manager (Administration Manager) Senior Administration Officer/ Officer (Vehicle & Administration) Business Analyst X 2 roles | HKD 33K - HKD 38K | Immediate Start Business Intelligence Analyst / Senior Business Intelligence Analyst E-Commerce Manager - The Langham, Hong Kong Business Support Specialist (Contract Renewable) Business Operations Associate (Campus 2025) Product Operations Associate (Campus 2025)

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3 days ago Be among the first 25 applicants

Direct message the job poster from Axiom Technologies

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Job Description:

• Responsible for resolving incidents and requests that have been escalated from Level 1.Software installation.
• Troubleshoot, repair, and maintain software applications & infrastructure.
• Escalation from the Helpdesk for application support including in-house, 3rd party applications and market data applications.
• Provide support for operating system drivers, software and firmware.
• Provide support to users for home connection and work-from-home set up — Firm laptop or personal laptop + virtual machine.
• Create and maintain support documentation.
• Interacting with other support groups (local and global) within the firm across multiple platforms.
• Record and manage all incidents and requests in ticket-tracking system.
• Proactively inform management of trends, significant problems and expected delays.
• On-call – Participate in rotating schedule providing afterhours and weekend support.
• Take initiative to stay current on technology and participate in training programs.
• Be proactively responsive to multiple mediums of communication platforms such as E-mail, Microsoft Teams, Skype, Symphony, Jive, etc.
• Excellent communication, interpersonal and customer care skills.
• Ability to work under pressure and on tight timescales.
• Experience using help desk call management system.
• Technical grasp of a wide range of applications both in house and 3rd party applications.

Experience in a similar role

5 years + of relevant experience

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Contract

Job function

• Job function Information Technology
• Industries IT Services and IT Consulting

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Get notified about new Desktop Support Engineer jobs in Hong Kong SAR .

Network Security Team Lead, Senior Network Security Engineer and Senior Security Analyst (MNC with Work from home!)

Central & Western District, Hong Kong SAR 1 month ago

Hong Kong, Hong Kong SAR HK$360,000.00-HK$32,000.00 4 months ago

New Territories, Hong Kong SAR 3 days ago

Central & Western District, Hong Kong SAR 2 weeks ago

5G Private Network Radio Planning and Deployment - Senior Lead Engineer / Lead Engineer IT Operations & Support Engineer (Fintech) Wireless Network Engineer – Professional Services

Central & Western District, Hong Kong SAR 5 days ago

Hong Kong SAR HK$2 ,000.00-HK 30,000.00 2 weeks ago

Network Engineer for Hongkong, Part-time/ Freelancing

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Direct message the job poster from Pathos Consultancy

Building high-impact teams for Digital Assets and Financial Services

The Company

Our client is a leading Fintech platform seeking a Application Support Engineer to join their client support team. This role requires a seasoned professional with strong client-facing experience and technical proficiency to handle functional and technical client inquiries. The successful candidate will report directly to the C-Level and work within a collaborative team environment.

The Role

• Provide Level 1 and Level 2 support to clients, addressing functional requests and resolving technical issues promptly and professionally.
• Engage directly with clients, primarily from investment banks and private banks , ensuring high-quality service delivery and client satisfaction.
• Write and execute SQL scripts to support client queries and troubleshoot issues.
• Operate within a Linux environment to perform basic system tasks and support client systems.
• Manage client expectations and ensure adherence to service level agreements (SLAs).

Your Profile

• Minimum of 5 years of client-facing experience in a support role, ideally providing L1/L2 support for functional and technical client inquiries.
• Proficiency in SQL scripting for querying and troubleshooting.
• Basic knowledge of Linux environments for system navigation and task execution.
• Open to candidates from any industry ; banking or financial services experience is not mandatory .
• Excellent communication and interpersonal skills to build strong client relationships.
• Ability to work effectively in a small team environment and adapt to a fast-paced, client-driven setting.
• Comfortable working shift hours between 7:30 AM and 7:30 PM.

Apply Today

To apply online, please click the 'Apply' button. Interested parties please apply with the most updated CV with expected salary and available date. Applicants who do not hear from us within 2 weeks may consider their applications unsuccessful.

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Investment Banking, Financial Services, and Banking

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Sign in to set job alerts for “Application Support Engineer” roles. Desktop & Infrastructure Support Specialist

Central & Western District, Hong Kong SAR 3 weeks ago

Wan Chai District, Hong Kong SAR 4 months ago

Trading Application Support Engineer - Proprietary Trading (Hong Kong) Front Office Application Support - Global Buy Side Firm - Hong Kong

Wan Chai District, Hong Kong SAR 2 weeks ago

Regional IT Service Desk Engineer Asia Pacific Junior Network Engineer - Global Hedge Fund - Hong Kong

Wan Chai District, Hong Kong SAR 1 week ago

System Engineer (Azure Cloud) - Stable inhouse environment Senior IT Network Engineer (1 year contract)

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Join to apply for the Support Engineering Manager role at Canonical

2 months ago Be among the first 25 applicants

Join to apply for the Support Engineering Manager role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

Our regional Support Managers run world-class Support teams – solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes: customer focus – ensuring that customers are always satisfied with the service they are receiving, and technical excellence – ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting. We are looking for managers for both of our support groups; Cloud Support Group and Devices Support Group.

You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development.

The role entails

• Management of a professional support team, including skills development and performance management
• Operational control, shift scheduling, accountability for key performance indicators (KPIs)
• Ensures that all customer cases are responded to within the SLA, and in a professional manner
• Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
• Accountability for customer satisfaction
• Contribution to the support knowledge base
• Continuous improvement to the team's processes and support service delivery
• Hire, develop and train support team to match business requirements
• Work with the leadership team to drive growth and transformation initiatives
  
  

What are we looking for in you

• Extensive CLI experience with Linux at a technical level (Support, Development, Implementation)
• Leadership experience, and preferably team management experience
• Confidence under pressure, with proven track record of high customer focus
• Preferably fluent in two languages, English being primary one
• Excellent communication skills (verbal and written)
• Experience or knowledge of Linux Desktop, OpenStack, Public Cloud or Virtualization technologies
• Proven track record of contributing to Open Source projects
• Software development experience
• Experience in working in support organizations
• Hands on experience with Canonical's products
  
  

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  
  

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Engineering and Information Technology
• Industries Software Development

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