Customer Service Representative APAC

Kwun Tong, Kowloon Carrier

Posted 28 days ago

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Job Description

**Country:**
Hong Kong
**Location:**
Unit 901, 9/F, 8 Lam Chak Street, Kowloon Bay, Kowloon, Hong Kong
**Position** : **Customer Service Representative APAC at LenelS2**
**Reports to** : Supply Chain & Customer Service Manager APAC
**Location** : Hong Kong
**About LenelS2**
LenelS2 is a global leader in advanced security systems and access control solutions, providing innovative technologies that secure buildings, assets, and people worldwide. With a commitment to excellence and cutting-edge technology, LenelS2 is dedicated to delivering superior security solutions to its customers.
**Key Responsibilities**
+ _Answer incoming phone calls and email messages from customers for the following functions:_
+ _Order Processing / Order Status_
+ _Return Materials Authorizations_
+ _Pricing and Sales Quotations_
+ _General Customer Inquiries_
+ _Effectively resolve sensitive situations involving customer discrepancies_
+ _Perform order entry and respond to order inquiries from customers_
+ _Facilitate processing of return materials authorizations_
+ _Communicate and coordinate with internal departments acting as a liaison for our customers_
+ _Provide product pricing_
+ _Maintain required quality levels for phone and data entry activities_
+ _Follow pre-defined procedures to identify, evaluate and solve customer issues_
+ _Other tasks as assigned_
**Qualifications**
+ Communicate effectively in person, over the phone and through email communications
+ Problem solving
+ Analyzing information
+ Multi-tasking
+ Quality focused - Attention to detail
+ People oriented
**Benefits**
+ Intermediate or better skill level with MS Word, Excel, Outlook, and an aptitude for learning software productivity applications quickly.
+ Excellent written, oral, and reading comprehension / communication skills to both communicate effectively with customers and document cases.
+ Experience and references in a customer service position.
+ Has initiative and takes ownership to follow through and resolve customer's issues.
+ Enjoys an action oriented hands-on growth environment
**Carrier is An Equal** **Opportunity/Affirmative** **Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**
**Job Applicant's Privacy Notice:**
Click on this link ( to read the Job Applicant's Privacy Notice
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MPF Customer Service Executive / Supervisor (eMPF Project)

Tsuen Wan, New Territories HKT Enterprise Solutions

Posted 1 day ago

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Job Description

MPF Customer Service Executive / Supervisor (eMPF Project)

Join to apply for the MPF Customer Service Executive / Supervisor (eMPF Project) role at HKT Enterprise Solutions

MPF Customer Service Executive / Supervisor (eMPF Project)

2 days ago Be among the first 25 applicants

Join to apply for the MPF Customer Service Executive / Supervisor (eMPF Project) role at HKT Enterprise Solutions

Handle inbound and outbound call activities in Contact Centre on MPF issue / eMPF related enquiries

Plan and suggest the strategy to deal with complicated and complaint cases

Execute the solution with call agents or may require calling the complainants

Assist to manage a call centre sub-team, especially to monitor the answering quality and to provide necessary one-on-one coaching /one to all communication

Other special tasks as assigned from Manager

To succeed in this role:

University graduate or at least diploma level with pension and finance experience

At least 2 years of MPF client service experience, both in employer and member level

Strong MPF and related knowledge

Good communication and presentation skills and frontline experience, especially in handling of complaint and demanding customers

Familiar with checking customer profile with back-office system

Fluent in English and Mandarin

What we offer:

14 days AL

17 days Public Holidays

Extra leaves, including Marriage Leave, Court Leave, Examination Leave, Volunteer Leave and Compassionate Leave

MPF / ORSO contribution

Discretionary Bonus

Scholarship for further studies

Life insurance and medical benefits

Family health benefits

Free access to the company's amenities

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Customer Service
  • Industries Consumer Services and Insurance

Referrals increase your chances of interviewing at HKT Enterprise Solutions by 2x

Get notified about new Customer Service Executive jobs in Tsuen Wan, Hong Kong SAR .

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Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 2 weeks ago

Branch Service Executive/General Banking Manager/Customer Relationship Manager (HK)

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Customer Service Assistant - Part-time (Shatin Store)

Sha Tin, New Territories DECATHLON HONG KONG

Posted 1 day ago

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Job Description

Customer Service Assistant - Part-time (Shatin Store) Customer Service Assistant - Part-time (Shatin Store)

1 week ago Be among the first 25 applicants

This range is provided by DECATHLON HONG KONG. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

HK$65.00/yr - HK$0.00/yr

Your Purpose
As a Customer Service Assistant , you will support our users in the checkout and service desk area — ensuring a fast, smooth, and helpful experience every time.
What You'll Be Doing

  • Greet users and assist with purchases
  • Process payments, returns, and answer simple queries
  • Prepare Click & Collect and online orders
  • Help with product exchanges and size suggestions
  • Support your team during busy weekends and holidays
Requirements
Who You Are
  • Enjoy helping people and solving small problems
  • Responsible, polite, and detail-focused
  • Able to work at least 2 shifts per week, including one weekend
  • No experience needed — training will be provided
Benefits
Why Join Us?
  • Flexible working hours
  • Sport allowance and staff discount
  • Energetic team and meaningful work
  • A place to grow and build confidence
Join the Sport Service Team
If you like people and like sport — this is for you!
Apply now and be part of something active. Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Part-time
Job function
  • Job function Other
  • Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at DECATHLON HONG KONG by 2x

Get notified about new Customer Service Assistant jobs in Sha Tin, Hong Kong SAR .

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Shenzhen, Guangdong, China CN¥5,000.00-CN¥,000.00 2 years ago

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Customer Service Assistant - Part-time (Taikoo Shing Store)

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Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 1 week ago

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Kwun Tong District, Hong Kong SAR 1 year ago

Customer Service Assistant - Part-time (Shatin Store)

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 1 week ago

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Customer Service Advisor - Full-time (Kowloon Bay Store)

Ngau Tau Kok, Kowloon DECATHLON HONG KONG

Posted 1 day ago

Job Viewed

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Job Description

Customer Service Advisor - Full-time (Kowloon Bay Store) Customer Service Advisor - Full-time (Kowloon Bay Store)

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

This range is provided by DECATHLON HONG KONG. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

HK$17,000.00/yr - HK$1,000.00/yr

Your Purpose
At Decathlon, great service is our sport. As a Customer Service Advisor , you are the front-line expert who handles transactions, returns, complaints , and delivers a smooth, joyful experience to every user.
What You'll Be Doing

  • Own the cashier and service desk zone
  • Manage returns, refunds, exchanges, and resolve user issues
  • Support Click & Collect, eCommerce, and Delivery services
  • Keep track of cash handling accuracy and systems updates
  • Collaborate with teammates during store opening/closing
  • Take part in layout, stock, and omnichannel service operations
Requirements
  • Friendly, calm, and solution-focused
  • Good communicator and enjoy working with people
  • Detail-oriented, reliable, and accurate with systems
  • Flexible with working hours (including weekends/public holidays)
  • Experience in customer service or retail is a plus
Benefits
Why Join Us?
We believe in growing together. Here's what you'll enjoy as a Decathlon teammate:
  • Performance Bonus based on your team's results
  • Staff Discount on all Decathlon products
  • Monthly Sports Allowance to support your active lifestyle
  • Health Insurance Coverage (medical & dental)
  • Birthday Leave, Wedding Leave, and Paid Annual Leave
  • MPF + Company Shareholding Scheme
  • Continuous training and career development, locally and globally
Let's Make Every Visit Memorable
Love helping people and solving problems? Apply now and bring sport to life with us. Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at DECATHLON HONG KONG by 2x

Sign in to set job alerts for “Customer Service Advisor” roles. Officer, Contact Center Customer Service

Kowloon City District, Hong Kong SAR 1 week ago

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Mong Kok, Hong Kong SAR HK$17, 00.00-HK 21,000.00 1 week ago

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Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 1 week ago

Assistant Customer Service Manager, Customer Relations Branch Service Executive/General Banking Manager/Customer Relationship Manager (HK) Customer Service Advisor - Full-time (Taikoo Shing Store)

Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 1 week ago

Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 1 week ago

Sha Tin District, Hong Kong SAR 3 weeks ago

Customer Care Advisor (English Speaking)

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Customer Service Assistant - Part-time (Causeway Bay Store)

Causeway Bay, Hong Kong DECATHLON HONG KONG

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

This range is provided by DECATHLON HONG KONG. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

HK$65.00/yr - HK$0.00/yr

Your Purpose
As a Customer Service Assistant , you will support our users in the checkout and service desk area — ensuring a fast, smooth, and helpful experience every time.
What You'll Be Doing

  • Greet users and assist with purchases
  • Process payments, returns, and answer simple queries
  • Prepare Click & Collect and online orders
  • Help with product exchanges and size suggestions
  • Support your team during busy weekends and holidays
Requirements
Who You Are
  • Enjoy helping people and solving small problems
  • Responsible, polite, and detail-focused
  • Able to work at least 2 shifts per week, including one weekend
  • No experience needed — training will be provided
Benefits
Why Join Us?
  • Flexible working hours
  • Sport allowance and staff discount
  • Energetic team and meaningful work
  • A place to grow and build confidence
Join the Sport Service Team
If you like people and like sport — this is for you!
Apply now and be part of something active. Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Part-time
Job function
  • Job function Other
  • Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at DECATHLON HONG KONG by 2x

Sign in to set job alerts for “Customer Service Assistant” roles.

Shenzhen, Guangdong, China CN¥6,000.00-CN¥0,000.00 1 year ago

Senior Customer Service Officer, Banking Service and Sales (HK) Customer Service (Employee Benefit), Manager / Assistant Manager

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Customer Service Officer (The Kai Tak Mall)

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Customer Service Assistant - Part-time (Mong Kok Store)

Mong Kok DECATHLON HONG KONG

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

1 week ago Be among the first 25 applicants

This range is provided by DECATHLON HONG KONG. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

HK$65.00/yr - HK$0.00/yr

Your Purpose
As a Customer Service Assistant , you will support our users in the checkout and service desk area — ensuring a fast, smooth, and helpful experience every time.
What You'll Be Doing

  • Greet users and assist with purchases
  • Process payments, returns, and answer simple queries
  • Prepare Click & Collect and online orders
  • Help with product exchanges and size suggestions
  • Support your team during busy weekends and holidays
Requirements
Who You Are
  • Enjoy helping people and solving small problems
  • Responsible, polite, and detail-focused
  • Able to work at least 2 shifts per week, including one weekend
  • No experience needed — training will be provided
Benefits
Why Join Us?
  • Flexible working hours
  • Sport allowance and staff discount
  • Energetic team and meaningful work
  • A place to grow and build confidence
Join the Sport Service Team
If you like people and like sport — this is for you!
Apply now and be part of something active. Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Part-time
Job function
  • Job function Other
  • Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at DECATHLON HONG KONG by 2x

Get notified about new Customer Service Assistant jobs in Hong Kong, Hong Kong SAR .

Officer, Contact Center Customer Service

Kowloon City District, Hong Kong SAR 2 days ago

Hong Kong, Hong Kong SAR HK$65.00 HK 90.00 1 week ago

Central, Hong Kong SAR HK 65.00-HK 90.00 1 week ago

Customer Service Assistant - Part-time (Kowloon Bay Store)

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 1 week ago

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 1 week ago

Wan Chai District, Hong Kong SAR 2 weeks ago

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 1 week ago

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 1 week ago

Customer Service Assistant - Part-time (Kowloon Bay Store)

Kowloon Bay, Hong Kong SAR HK 65.00-HK 90.00 1 week ago

Mong Kok, Hong Kong SAR HK 65.00-HK 90.00 1 week ago

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 1 week ago

Customer Service Assistant - Part-time (Taikoo Shing Store)

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 1 week ago

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 1 week ago

Customer Service Officer (High Speed Rail) (Ref: 25000PS) Assistant Customer Service Manager, Customer Relations Customer Service Assistant - Part-time (Shatin Store)

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 1 week ago

Customer Service Representative (Hotline) Customer Service Assistant - Part-time (Shatin Store)

Shenzhen, Guangdong, China CN¥5,000.00-CN¥,000.00 2 years ago

Kwun Tong District, Hong Kong SAR 1 year ago

Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 2 years ago

Customer Service Assistant - Part-time (Taikoo Shing Store)

Wa Shing Tsuen, Hong Kong SAR HK$65. 0-HK 90.00 1 week ago

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Customer Service Advisor - Full-time (Causeway Bay Store)

Causeway Bay, Hong Kong DECATHLON HONG KONG

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Customer Service Advisor - Full-time (Causeway Bay Store) Customer Service Advisor - Full-time (Causeway Bay Store)

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

This range is provided by DECATHLON HONG KONG. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

HK$17,000.00/yr - HK$1,000.00/yr

Your Purpose
At Decathlon, great service is our sport. As a Customer Service Advisor , you are the front-line expert who handles transactions, returns, complaints , and delivers a smooth, joyful experience to every user.
What You'll Be Doing

  • Own the cashier and service desk zone
  • Manage returns, refunds, exchanges, and resolve user issues
  • Support Click & Collect, eCommerce, and Delivery services
  • Keep track of cash handling accuracy and systems updates
  • Collaborate with teammates during store opening/closing
  • Take part in layout, stock, and omnichannel service operations
Requirements
  • Friendly, calm, and solution-focused
  • Good communicator and enjoy working with people
  • Detail-oriented, reliable, and accurate with systems
  • Flexible with working hours (including weekends/public holidays)
  • Experience in customer service or retail is a plus
Benefits
Why Join Us?
We believe in growing together. Here's what you'll enjoy as a Decathlon teammate:
  • Performance Bonus based on your team's results
  • Staff Discount on all Decathlon products
  • Monthly Sports Allowance to support your active lifestyle
  • Health Insurance Coverage (medical & dental)
  • Birthday Leave, Wedding Leave, and Paid Annual Leave
  • MPF + Company Shareholding Scheme
  • Continuous training and career development, locally and globally
Let's Make Every Visit Memorable
Love helping people and solving problems? Apply now and bring sport to life with us. Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at DECATHLON HONG KONG by 2x

Get notified about new Customer Service Advisor jobs in Hong Kong, Hong Kong SAR .

Officer, Contact Center Customer Service

Kowloon City District, Hong Kong SAR 2 days ago

Customer Service Advisor - Full-time (Central Store)

Central, Hong Kong SAR HK 17,000.00-HK 21,000.00 1 week ago

Customer Service Advisor - Full-time (Causeway Bay Store)

Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 1 week ago

Customer Service Advisor - Full-time (Kowloon Bay Store)

Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 1 week ago

Customer Service Advisor - Full-time (Mong Kok Store)

Mong Kok, Hong Kong SAR HK 17,000.00-HK 21,000.00 1 week ago

Wan Chai District, Hong Kong SAR 2 weeks ago

Customer Service Advisor - Full-time (Mong Kok Store)

Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 1 week ago

Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 1 week ago

Customer Service Advisor - Full-time (Central Store)

Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 1 week ago

Customer Service Advisor - Full-time (Kowloon Bay Store)

Kowloon Bay, Hong Kong SAR HK 17,000.00-HK 21,000.00 1 week ago

Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 1 week ago

Customer Service Advisor - Full-time (Shatin Store)

Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 1 week ago

Customer Service Advisor - Full-time (Taikoo Shing Store)

Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 1 week ago

Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 1 week ago

Assistant Customer Service Manager, Customer Relations Customer Service Advisor - Full-time (Shatin Store) Branch Service Executive/General Banking Manager/Customer Relationship Manager (HK) Customer Care Advisor (English Speaking)

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Be The First To Know

About the latest Local retail businesses Jobs in Stanley !

Customer Service Assistant - Part-time (Tseung Kwan O Store)

Tseung Kwan O, New Territories DECATHLON HONG KONG

Posted today

Job Viewed

Tap Again To Close

Job Description

1 week ago Be among the first 25 applicants

This range is provided by DECATHLON HONG KONG. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

HK$65.00/yr - HK$0.00/yr

Your Purpose
As a Customer Service Assistant , you will support our users in the checkout and service desk area — ensuring a fast, smooth, and helpful experience every time.
What You'll Be Doing

  • Greet users and assist with purchases
  • Process payments, returns, and answer simple queries
  • Prepare Click & Collect and online orders
  • Help with product exchanges and size suggestions
  • Support your team during busy weekends and holidays
Requirements
Who You Are
  • Enjoy helping people and solving small problems
  • Responsible, polite, and detail-focused
  • Able to work at least 2 shifts per week, including one weekend
  • No experience needed — training will be provided
Benefits
Why Join Us?
  • Flexible working hours
  • Sport allowance and staff discount
  • Energetic team and meaningful work
  • A place to grow and build confidence
Join the Sport Service Team
If you like people and like sport — this is for you!
Apply now and be part of something active. Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Part-time
Job function
  • Job function Other
  • Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at DECATHLON HONG KONG by 2x

Sign in to set job alerts for “Customer Service Assistant” roles. Officer, Contact Center Customer Service

Kowloon City District, Hong Kong SAR 2 days ago

Wan Chai District, Hong Kong SAR 2 weeks ago

Customer Service Assistant - Part-time (Kowloon Bay Store)

Kowloon Bay, Hong Kong SAR HK$65.00-HK$ 0.00 1 week ago

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 1 week ago

Customer Service Officer (High Speed Rail) (Ref: 25000PS)

Central, Hong Kong SAR HK 65.00-HK 90.00 1 week ago

Mong Kok, Hong Kong SAR HK 65.00-HK 90.00 1 week ago

Customer Service Assistant - Part-time (Kowloon Bay Store)

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 1 week ago

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 1 week ago

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 1 week ago

Customer Service Assistant - Part-time (Shatin Store)

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 1 week ago

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 1 week ago

Assistant Customer Service Manager, Customer Relations Customer Service Assistant - Part-time (Taikoo Shing Store)

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 1 week ago

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 1 week ago

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 1 week ago

Shenzhen, Guangdong, China CN¥5,000.00-CN¥,000.00 2 years ago

Kwun Tong District, Hong Kong SAR 1 year ago

Customer Service Assistant - Part-time (Shatin Store)

Hong Kong, Hong Kong SAR HK$6 .00-HK 90.00 1 week ago

Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 2 years ago

Customer Service Assistant - Part-time (Taikoo Shing Store)

Wa Shing Tsuen, Hong Kong SAR HK$6 .00-HK 90.00 1 week ago

Customer Service Representative (Hotline)

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Customer Service Advisor - Full-time (Tseung Kwan O Store)

Tseung Kwan O, New Territories DECATHLON HONG KONG

Posted today

Job Viewed

Tap Again To Close

Job Description

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

This range is provided by DECATHLON HONG KONG. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

HK$17,000.00/yr - HK$1,000.00/yr

Your Purpose
At Decathlon, great service is our sport. As a Customer Service Advisor , you are the front-line expert who handles transactions, returns, complaints , and delivers a smooth, joyful experience to every user.
What You'll Be Doing

  • Own the cashier and service desk zone
  • Manage returns, refunds, exchanges, and resolve user issues
  • Support Click & Collect, eCommerce, and Delivery services
  • Keep track of cash handling accuracy and systems updates
  • Collaborate with teammates during store opening/closing
  • Take part in layout, stock, and omnichannel service operations
Requirements
  • Friendly, calm, and solution-focused
  • Good communicator and enjoy working with people
  • Detail-oriented, reliable, and accurate with systems
  • Flexible with working hours (including weekends/public holidays)
  • Experience in customer service or retail is a plus
Benefits
Why Join Us?
We believe in growing together. Here's what you'll enjoy as a Decathlon teammate:
  • Performance Bonus based on your team's results
  • Staff Discount on all Decathlon products
  • Monthly Sports Allowance to support your active lifestyle
  • Health Insurance Coverage (medical & dental)
  • Birthday Leave, Wedding Leave, and Paid Annual Leave
  • MPF + Company Shareholding Scheme
  • Continuous training and career development, locally and globally
Let's Make Every Visit Memorable
Love helping people and solving problems? Apply now and bring sport to life with us. Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries IT Services and IT Consulting

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Associate, Treasury Sales Client Officer, Global Payments Solutions, Hong Kong

Hong Kong Island Bank of America

Posted today

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Job Description

Associate, Treasury Sales Client Officer, Global Payments Solutions, Hong Kong
HONG KONG ISLAND, Hong Kong
**To proceed with your application, you must be at least 18 years of age.**
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**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Job Description:**
This job is responsible for facilitating a direct end-to-end relationship with one or more Treasury Sales Officers (TSOs) to manage and grow both domestically and globally within an assigned portfolio. Key responsibilities include supporting all activities from sale through implementation and coordinating the Client Management Process (CMP) by focusing on client acquisition and deepening existing relationships. Job expectations include partnering with product specialists and service partners by making recommendations and creating customized treasury solutions that meet client needs.
+ This is a Treasury Sales Client Officer (TSCO) role based in Hong Kong, who will manage a portfolio of the subsidiaries of US and Canada HQ'ed Business Banking (BB) clients and Global Commercial Banking (GCB) clients in APAC.
+ This TSCO role will also assist other Treasury Sales Officer (TSO) to manage some GCB clients with more complex deal structure.
+ New sales wins, revenue growth and retention within a predefined portfolio as a corporate sales consultant across all BofA markets - across Treasury, Trade and FX.
+ Engage key decision makers of the clients advancing the relationships from 1) access 2) dialogue 3) material relationship 4) pipeline 5) mandate, to 6) strategic advisor.
+ Work closely with other regions and Global Commercial banking team to deliver solution to our clients.
+ Pro-active approach to sales, sending unsolicited proposals, lead client engagement & pitches / presentations, and respond to RFPs (request for proposal).
+ Constantly review client names to ensure that the names achieve and maintain hurdle profitability levels or exit the relationship based on the Bank's business objectives.
+ Coordinate with implementation and services teams to ensure a smooth implementation and high client satisfaction.
+ Ensure timely resolution of relationship-sensitive client servicing issues within the organization and act as the senior escalation point in relationship-sensitive key service issues.
+ Ensure complete alignment in client selection and growth strategies with banking colleagues.
+ Ensure full observance of and adherence to applicable compliance and other regulatory requirements and guidelines.
+ Provide client and market feedback to management and business partners, including for product development and enhancement.
+ Act as Corporate client Sales liaison with Banking, Investment Banking, Credit and Risk; Compliance; Product Management; Client Delivery & Service; Implementation; and Operations
+ Produce or provide input for both external and internal marketing to enhance the visibility of the Bank of America franchise.
+ Participate in industry events, represent Bank of America externally.
+ Provide input and briefing information for senior management client calls and other interactions in-region.
**Responsibilities:**
+ Assists with coordinating the Client Management Process (CMP), including client planning, client calling efforts, client team meeting preparation, delivery, and follow-up, and revenue and pathway tracking.
+ Conducts industry, client, and prospect research to develop strategies and create proposals and pitchbooks for pre-call planning.
+ Completes price and cost benefit analysis models to develop pricing strategies, which includes working with the Treasury Sales Officer on non-standard pricing.
+ Partners with Product Specialists and support partners to develop strategies to grow revenue and deepen existing relationships.
+ Supports clients through the implementation, client onboarding, and training activities.
+ Ensures the accuracy of sales data including managing sales pathways, call reporting, and profitability reporting.
+ Participates in in-person calling activities and ad-hoc direct sales opportunities with Treasury Sales Officers.
**Requirements:**
+ Excellent written and oral communication skills, in English.
+ Strong presentation skills, inter-personal and organizational skills, as well as financial skills.
+ Knowledge of Corporate Treasury functions as well as understanding of driving business growth and supporting the US client management and sales teams.
+ Willing to travel cross-regions and within the region.
+ Strong PC skills (Word, Excel, PowerPoint, etc).
+ Excellent critical/strategic thinking and problem resolution skills.
+ Successfully demonstrate creative thinking while adhering to guidelines.
+ Strong business/financial acumen.
+ Effectively manage competing priorities in an organized fashion while maintaining consistent level of client satisfaction.
+ Effectively manage risk while balancing the needs of the client, the team, and the bank.
+ Able to effectively work as an individual contributor as well as a close team member in a fast-paced environment.
+ Intrinsically motivated to continuously improve processes and/or a strong desire to learn.
+ Exercise the desire to mentor and sponsor other Analysts.
**Skills:**
+ Account Management
+ Client Management
+ Customer and Client Focus
+ Oral Communications
+ Presentation Skills
+ Portfolio Analysis
+ Relationship Building
+ Critical Thinking
+ Data Management
+ Problem Solving
+ Active Listening
+ Analytical Thinking
+ Collaboration
+ Prioritization
+ Written Communications
**Minimum Education Requirement:**
+ Bachelor's degree
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
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