5 Management jobs in Central

Assistant Manager, Service Management

Kwun Tong, Kowloon The Cigna Group

Posted 14 days ago

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Job Description

The incumbent role will work directly with Head of Quality Enhancement and Service Management to manage the resolutions of a wide range of regulatory / customer complaints, market conduct and service coordination issues of all business lines of Cigna HK including Local Individual Health (LIH) & Group Health Business (GHB). The incumbent will work closely with all key stakeholders and section heads across Cigna HK to manage the resolution of issues and corrective actions whilst also liaising with internally enterprise risk management, legal and compliance and external insurance authorities (including but not limited to IA, ICB, HHB, Consumer Council, PCPD, Small Claims Tribunal and Legislative Council).
**Job Responsibilities:**
+ Assist Head of Quality Enhancement & Service Management to implement complaint management framework and to manage the complaint governance strategy and policy / procedure / guidelines to meet client satisfaction, internal and external requirements;
+ Effectively manage regulatory / customer complaints received via various channels;
+ Conduct detailed and thorough investigation into complaints with internal and external parties independently and strictly in accordance with guidelines;
+ Propose resolutions to complaints and ensure they are in line with the overall business strategic goals;
+ Prepare investigation report, analyze customer feedback and conduct root cause analysis, assist in improving service delivery and liaise with respective business / operations teams on the development and implementation of effective remedial actions and long-term solutions;
+ Act as the contact point between the Company and Regulators on Complaint Management, ensure appropriate actions are taken in accordance to the related guidelines / policies set forth by the Company and regulators;
+ Provide regular reports with detailed analysis on handling, and lessons learnt and influence the future actions of service areas to improve performance, overall client satisfaction with the complaint process with first time resolution.
+ Provide coaching / training to junior staff.
**Job Requirements:**
+ University degree in a related discipline or relevant experience;
+ Minimum of 6 years' work experience in complaint handling or Customer Service Management in insurance or financial industry of which at least 3 years in supervisory role;
+ Sound knowledge of Insurance Products;
+ Strong self-motivation with good communication, negotiation and interpersonal skills;
+ Strong driver role and ownership to deliver result within tight timeline;
+ Excellent written and verbal communication skills in English and Chinese;
+ High level of customer centricity mindset with dedication to deliver exceptional quality services for customers;
+ Proficient in PC skill especially Excel and Chinese Word Processing.
**About The Cigna Group**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
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Assistant Manager, Client Management

Kwun Tong, Kowloon The Cigna Group

Posted 15 days ago

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Job Description

**Job Responsibilities:**
+ Develop strategic relationships with the client/broker contacts within the assigned client portfolio base to support their strategic objectives and grow the Group Insurance business.
+ Manage client engagements by ensuring best-in-class service delivery and customer satisfaction.
+ Help client understands the health profile of their insured members and make informed decisions on company benefit offering through the use of experience analytics and reviews.
+ Negotiate and finalize the renewal of each assigned client contract.
+ Support client/broker's day-to-day activities such as escalated claims and billing enquiries
+ Identify and facilitate growth opportunities within relationships and beyond.
+ To be a trusted manager for the needs of our assigned clients, by presenting ideas and solutions based on customers' strategic goals to our senior leaders, sales leaders, and peers.
+ Assist in the continually development of Cigna's value proposition and strategic business goals.
+ Partner with Sales Team with new business opportunities and achieve efficient implementation and smooth transition of relationship into Client Management Team
+ Work closely with internal teams to support the continuous enhancement of process efficiency, service excellence, and go-to market strategy and execution.
+ Potentially to support or lead jumbo and complex cases including global relationship management and coordination for multinational companies with cross-region Cigna engagement.
**Job Requirements:**
+ Bachelor's degree holder with 3 to 5 years relevant experience in insurance, customer servicing, strategic relationship management in Group business environment
+ Excellent analytical mindset. Candidates with analytical experience is a plus.
+ Sound interpersonal skill to work with multiple stakeholders and distribution channels.
+ Well communicate complex concepts in a clear and concise fashion
+ Good command of English and Chinese
+ Strong can-do attitude and as a good team player
**About The Cigna Group**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
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Project Manager (Lead)

Kwai Chung, New Territories Iron Mountain

Posted 21 days ago

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Job Description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth stor?y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
**Job Duties:**
This role is responsible for driving revenue growth, developing new clients, growing existing client relationships, meeting sale target, and providing project management for confirmed projects. Your focus will be on driving revenue growth and deliver the project to exceed client expectation.
**Key Responsibilities:**
+ Develop and execute strategic plans to identify and secure new clients, expanding our market presence and driving business growth on both services and storage business
+ Develop and lead a dedicated team to achieve targets and deliver exceptional customer service, providing guidance and support to subordinate
+ Cultivate and strengthen relationships with existing clients, ensuring their satisfaction and exploring opportunities for upselling and cross-selling.
+ Provide project management oversight on confirmed projects, ensuring timely and successful execution in adherence to client requirements and industry standards.
+ Collaborate and communicate closely with internal departments (HK and global offices) to ensure seamless coordination and exceptional service delivery.
+ Stay updated on industry trends, market developments, and competitor activities to identify new business opportunities and maintain a competitive edge.
**Functional Knowledge, Skills, and Competencies:**
+ A strong background and knowledge of fine art logistics services and storage are essential for this role. Understanding the unique requirements and challenges of the industry will enable you to effectively serve clients.
+ Demonstrated experience in strategic sales processes and solution selling is highly beneficial. You should be able to identify client needs, develop value propositions, and negotiate win-win outcomes.
+ Having an established client network within the fine-art logistics industry is advantageous. This will facilitate business development and accelerate growth.
+ Excellent communication skills, both written and verbal, are necessary to effectively engage with clients, team members, and stakeholders.
+ A passion for the arts and a deep understanding of industry advancements will help you connect with clients and provide valuable insights and solutions.
+ Proven project management experience, including the ability to manage multiple projects simultaneously, is valuable in ensuring successful project delivery.
+ Strong organizational, analytical, and time management skills are essential for managing team sales, client relationships, and project deadlines effectively.
+ A strategic mindset, coupled with problem-solving abilities, will enable you to make informed business decisions and drive the overall success of the company.
#Crozier
Category: Project/Program Management Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J0078353
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Management Trainee

Kowloon Bay Expeditors

Posted 27 days ago

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Expeditors Hong Kong Limited
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of 331 locations in 109 countries on six continents.
As a service-based company, we don't own the aircraft, ships, or trucks we use every day. This means we can be highly flexible in our approach to supply chain management, and very effective at finding the best route and pricing options.
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
+ To undergo various product, functional and management training within Asia region.
+ To be familiarized with Expeditors' culture, structure, products, systems, policies and procedures, workflow and standards.
+ To develop knowledge base and skill sets necessary for future management assignment.
+ To perform additional duties and projects as assigned by the management to meet the branch and regional development needs and objectives.
+ University graduate with at least 1-2 years working experience in logistics field is highly preferable.
+ Fresh graduates with positive attitude are welcome.
+ Excellent written and spoken English.
+ Good communication, presentation and interpersonal skills.
+ Strong PC knowledge.
+ Good team player.
+ Strong analytical mind with keen business acumen, ambitious and self-motivated.
+ Willing to travel and be relocated.
Fluent in written and Spoken English & Mandarin and must be presentable. Have a clear vision on the position applied and a close business relationship with shipping lines is necessary.
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Management Trainee - Food & Beverage - Hyatt Regency Hong Kong, Sha Tin

Sha Tin, New Territories Hyatt Regency

Posted 10 days ago

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Job Description

Organization: Hyatt Regency Hong Kong Sha Tin

Summary: You will be responsible for assisting with the efficient running of the department in line with Hyatt Hotels Corporation's corporate strategies and brand standards, while meeting employee, guest, and owner expectations. The Management Trainee - Food & Beverage will undergo a one-year intensive training in our Food & Beverage Department, preparing the candidate to assume a supervisory position upon successful completion of the program.

Qualifications: Ideally hold a relevant degree or diploma in Hospitality or Tourism Management. Preferably have work experience in hotel food & beverage operations. Excellent customer service, communication, and interpersonal skills are essential.

Seniority level
  • Internship
Employment type
  • Full-time
Job function
  • Management
Industries
  • Hospitality

Referrals increase your chances of interviewing at Hyatt Regency by 2x.

Location: Wan Chai District, Hong Kong SAR

Posted: 1 week ago

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