What Jobs are available for Product Support in Hong Kong?

We are looking for a proactive and customer-focused Product Support Executive to join our team.

Responsibilities:

• Serve as the first point of contact for customer inquiries and product-related issues.
• Provide prompt and accurate support via phone and email
• Responsible for working closely with product team achieving both company sales target.
• To handle customers' inquiry including License quotation, order processing and order cancellation etc.
• Backup for Product Manager
• To perform other related administrative duties

Requirements:

• Diploma or Degree in Business, IT, or related field.
• 1–2 years of experience in customer support, technical support, or product-related roles.
• Strong communication and interpersonal skills.
• Problem-solving mindset with attention to details
• Ability to work independently and as part of a team.

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

About Broadridge
Broadridge Financial Solutions (NYSE: BR) is a global fintech leader, delivering advanced technology-driven solutions to the financial services industry. With a presence in over 90 countries and more than 50 years of experience, Broadridge helps clients transform their businesses and drive growth. Our innovative, client-focused culture empowers our talented teams to deliver efficiency, insight, and security to organizations around the world.

Role Overview
We are looking for an experienced Technical Product Support Analyst to manage our post-trade operations and resolve complex business and technical issues for our Hong Kong clients. In this role, you will act as the escalation point for product-related support, oversee enhancement delivery, and serve as a key liaison between clients, internal product teams, and technical experts across APAC.

This position requires strong problem-solving skills, solid experience in post-trade operations, and the ability to communicate effectively with stakeholders in a fast-paced financial services environment.

Key Responsibilities
Technical & Business Support

• Serve as the primary support contact for Hong Kong-related product issues, ensuring timely resolution and stakeholder updates.
• Troubleshoot complex system and application problems, coordinating with technical teams in Asia Pacific.
• Apply, test, and verify product patches before deployment to UAT or production.
• Monitor system health, perform root cause analysis, and recommend preventive measures.

Product Enhancements & Delivery

• Gather and interpret client requirements for new features or changes in the HK market context.
• Prepare functional and/or technical specifications with clear documentation.
• Oversee development, testing, and deployment of product enhancements.
• Lead client support during User Acceptance Testing (UAT) and ensure smooth go-live execution.

Client & Stakeholder Engagement

• Build strong relationships with key clients and internal teams.
• Participate in regular client meetings, provide progress updates, and follow up on agreed actions.
• Act as a trusted advisor to clients on system capabilities, enhancements, and operational best practices.

Your Profile

• 5+ years of experience in technical product support, business analysis, or systems implementation
• within financial services or fintech.
• Bachelor's degree in computer science, engineering, finance/business, or a related field.
• Strong knowledge of Hong Kong financial market operations (securities, clearing, settlements, etc.).
• Strong SQL skills for data investigation and reporting.
• Ability to read and understand Java or C code for troubleshooting purposes.
• Proven troubleshooting experience across application and data layers.
• Solid understanding of system/application support processes, with experience in patch management, testing, and release coordination.
• Proven track record of managing client-facing projects or support cases from initiation to resolution.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills in English; proficiency in Cantonese and/or Mandarin is highly desirable.
• Basic Linux navigation and familiarity with shell scripting is a plus.

What You'll Gain

• Opportunity to support mission-critical Hong Kong market systems for leading financial institutions.
• Global and regional exposure and collaboration with teams in Hong Kong, India, and Japan.
• Client-facing role with high visibility to senior stakeholders.
• A collaborative culture that values problem-solving, accountability, and professional growth

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone's unique perspective.

It's not just about your career or job title… It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Who will you be working with?
You will work closely with transversal departments within Project Managers, Design Team, Engineering Team and Field Service Team as well with Wabtec teams in APAC region and Europe. You will assist in operations and maintenance issue, troubleshooting and problem solving as required.

How will you make a difference?
The Product Support Technical Coordinator will lead digital transformation initiatives, manage a team of Field Service Technicians, and collaborate with cross-functional teams both locally and internationally.

Building on your electrical and mechanical experience, preferably in a railway environment or related industries, you will interface directly with customers, propose innovative solutions, and implement data-driven strategies to optimize our maintenance services.

What will your typical day look like?

• Develop and communicate clear technical instructions for installed products, with a focus on Platform Screen Doors.
• Spearhead the digitization of Field Service operations, improving data collection for interventions, repairs, and follow-up actions.
• Manage a specialized team of Field Service Technicians focused on maintenance improvements; monitor and report on their performance.
• Identify, propose, and implement cost-effective improvements to maintenance services, collaborating with relevant managers to execute organizational changes.
• Collaborate with local and international Engineering teams to enhance data-driven maintenance capabilities.
• Contribute to data-driven projects aimed at improving service offerings.
• Establish and oversee Key Performance Indicators (KPIs) to objectively assess performance, proposing and implementing changes to maximize efficiency and reduce costs.
• Liaise with customers to coordinate work, communicate changes, generate reports, and actively participate in meetings and project activities.
• Enforce and maintain data governance to ensure data accuracy, quality, stored and shared in a standardized and secure manner
• Support and build a data-driven culture, enable data-driven decision making by providing training and support to Field Service Technicians

What do we want to know about you?

• Fluency in English (written and verbal)
• Chinese language skills (optional, but advantageous)
• Bachelor's degree in engineering, Computer Science, Information Systems, Data Science or related disciplines
• Field Service or Project site experience in E&M or related industrial fields.
• Strong IT skills. Good understanding of Internet technologies and capabilities is a must. Coding ability is not required but could be advantageous.
• Railway industry experience or knowledge (preferred)
• Team management experience and excellent collaboration skills are required.
• Strong attention to detail and ability to create clear documentation and presentations.
• Solid knowledge of electrical and/or mechanical engineering and industrial systems
• Data interpretation skills, including report and graph creation0
• Ability to work independently and communicate technical concepts effectively to diverse audiences
• Problem-solving aptitude and commitment to continuous learning (technical and operational)
• Work on site (railway stations or depots) may be required from time to time for training, troubleshooting or implement operational changes.
• Travel outside HK may be required occasionally.

Preferred Skillsets / Experience:

• Asset management, maintenance cycle
• Data governance
• Six Sigma approach (DMAIC)
• Root Cause Analysis (Data Driven)
• Effective communication skills

"We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant"
Who are we?
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more

Our Commitment to Embrace Diversity:
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Hing Fat Flower Group (HFFG) is a leading floral conglomerate in Asia. For over 40 years, our wholesale subsidiary Hing Fat Flower Wholesales Ltd has been importing from over 20 countries worldwide, supplying a wide range of fresh cut flowers, foliage and accessories to many high-end boutique florists, 5 star hotels and casino resorts in Hong Kong, Macau and China.  Our retail subsidiaries HF Flora, Pacific Petals, Hing Fat Flower Market and Hing Fresh Global Sourcing; caters to different needs across multiple market segments, offering competitive fresh produce and unique floral services.

To cope with our expansion, we are looking for a high-calibre and energetic individual to join our winning team.

We are looking for a Customer Service & Sales Executive, who is highly self-motivated to cope with our diverse business expansion.

Job Responsibilities:

Reporting to Sales & Customer Service Manager you will be responsible for all aspects of Customer Service and administration work, including but not limited to

Responsibilities:

• Handle customer inquiries via email, phone, WhatsApp, and social media with courtesy and professionalism
• Provide comprehensive customer service throughout the sales cycle—including pre-sales, in-sales, and post-sales support. This includes answering questions, resolving complaints, processing orders, maintaining customer relationships, and offering product and service information to enhance brand image and customer satisfaction
• Monitor and follow up on order status, ensuring timely responses to customers
• Manage procurement of floral materials and supplies
• Prepare quotations and invoices for both corporate and individual clients
• Prepare regular sales reports to management
• Ad-hoc assignment is required

To qualify, individual must:

• DSE or above academic qualification
• Minimum 2 years of customer service experience
• Detail-oriented, well-organized, and a strong team player
• Able to multitask and learn quickly in a fast-paced environment
• Strong prioritization and time management skills
• Experience with online business platforms, e-commerce systems, or ERP systems is a plus
• Proficient in MS Word, Excel, and PowerPoint
• Excellent communication skills in Cantonese, Mandarin, and English
• Candidates with experience in floral design or hospitality industry will be given priority
• Knowledge of Photoshop is an advantage
• Immediate availability is preferred

Interested parties, please APPLY NOW and send us your full resume in MS WORD / PDF format MUST with latest salary, expected salary and availability.  Please note that only shortlisted candidates will be notified (Data collected is only for recruitment purpose).

About the company:

We have been the pioneer of silver hair market in Hong Kong, since starting our business in 2005. In the past 16 years, we always strived to bring health and happiness to the elderly and families. Our major services include Nursing Home One-Stop Solution (NHOSS), home-based rehabilitation and health care services (HomeCare) and on-site medical services to nursing homes. Since 2020, we have been a recognized service provider for Community Care Service Voucher for the Elderly Scheme under Social Welfare Department, HKSAR Government.

We are now looking for individuals who are passionate to build a career for the ageing population.

Job Duties:

Assessing clients' need for long term care

Preparing geriatric care plans and solutions for clients

Site-visiting elderly homes with caregivers

Promoting rehabilitation and home-based health care services

Requirements:

Good interpersonal and communication skills

Sales experience preferred, but fresh graduates are also welcomed

Working on weekends and public holidays

Performing outdoor duties

We offer:

Basic salary from $17,000 to $19,000 per month

Attractive incentive bonus

Transportation allowance

Medical benefits

Birthday leave

For interested parties, please send your application letter and resume to (email redacted, apply via Company website), stating also your expected salary and date of availability.

Personal data collected will be used for recruitment purpose only.

Full-time

職責:

• 透過電話 / Whatsapp / Email 處理訂單,並確保訂單紀錄正確
• 處理客戶查詢及任何跟進事宜
• 以電話/ 電郵為客戶提供服務,維持良好客戶關係
• 執行主管安排的其他工作

資歷:

• 中五或以上程度
• 良好電話禮儀、溝通技巧及解難能力
• 懂閱讀及書寫中英文
• 熟悉電腦應用軟件,如MS Office和中英文輸入
• 歡迎其他行業人士或應届畢業生加入

工作時間及待遇:

• 星期一至六 (5 天日間輪班):上午8時至下午6時或上午8時半至下午6時半,每週工作5天,每天工作9小時
• 月薪$15,000 - $18,000, 酌情花紅、表現獎金、培訓津貼、醫療福利、有薪年假10日起、生日假、有薪婚假及恩恤假、侍產假20日、太古集團購物優惠、廠內飲品任飲、免費廠車服務、員工康樂活動

以下其中一個申請方法:

1. 按"Quick Apply" 提交履歷表申請, 註明現時及期望薪金, 最快上班日期

2. 招聘熱線:

*申請人所提交之個人資料將絕對保密及只作招聘用途。所有個人資料將在招聘後銷毀。

Responsibilities:

• Make outbound / inbound calls for customer order taking and maintain accurate order records
• Handle customers' enquiries and all follow up matters
• Provide customer services via phone and e-mail
• Perform ad hoc duties as assigned

Requirements:

• Form 5 or above
• Good telephone manner, communication and problem-solving skills
• Good command of written and spoken English and Chinese
• Proficient in using MS Office and Chinese word processing
• Recent graduates and candidates from other industries are also welcome

Interested parties please submit your resume with current and expected salary and your availability by clicking 'Quick Apply'.

Personal data provided are treated in strictest confidence and for recruitment purposes only. All information will be destroyed after the process completed.

Diversity, Equality, Inclusion & Belonging

Swire Coca-Cola is committed to fostering an environment that values Diversity, Equality, Inclusion, and Belonging. We believe that a diverse workforce drives our goals and contributes to overall success. As an equal opportunity employer, Swire Coca-Cola hires talented individuals from any backgrounds and conditions. We strive to create a work environment that is respectful, inclusive, and free from any form of discrimination, harassment, or intimidation.

If you require special assistance due to disability or any other conditions during any stage of the recruitment process, please feel free to contact us at any time. We appreciate your interest in joining our team and your commitment to contributing to a diverse and inclusive workplace.

Application & Privacy Notice

We are committed to protecting your personal data. Before submitting your application, please take a moment to review our Personal Data (Privacy) Policy and Personal Information Collection (PIC) Statement available on our Company website at

By submitting your application, you acknowledge and accept the terms outlined in our PIC Statement. All information provided will be handled with strict confidentiality and used solely for recruitment purposes.

Our clients are now looking for a potential candidate to join their team as a Customer Service (Japanese speaking)

Job Duties

• Respond to customer questions and concerns regarding shipping, logistics, and service options
• Work with internal teams to ensure timely and accurate processing of orders and shipments
• Update customers on the status of their shipments and provide tracking details
• Address and troubleshoot any problems or complaints related to shipments, ensuring customer satisfaction

Requirement

• 1+ year related position experience in Customer Service
• Experience in Logistics/ Forwarding/ Express
• Fresh graduation are also welcome
• Good command of written and spoken English, Mandarin, Japanese with N1/ N2
• Proficient in MS Office, PC skills

Benefit

• 5-day work
• 9:00- 18:00
• Discretionary Bonus
• 15 days Annual Leave
• Medical

Interested parties please send your application via email to Apply Now or For any inquiries, please do not hesitate to contact me at

Please note that only short listed candidate will be notified.

We also have various job vacancies from our well-established clients in all kinds of fields, please feel free to contact us. We are always willing to give you support on your career development.

Our company website:

All information received will be treated in strict confidence and used for recruitment purpose only.

PERSOLKELLY Hong Kong Limited: Employment Agency License No. 75536

PERSOL Hong Kong: Employment Agency License No. 75503

Duties and Responsibilities:

• Contact customer to secure and follow up order
• Contact shipping line and oversea agent
• Develop new client base and follow up nomination clients
• Services to direct account, forwarder, trading companies and other channels
• Coordinate with supporting departments and oversea office/agents
• Responsible in promoting for the company business
• Perform other duties as assigned by management and Ad hoc tasks and assignments

Requirements:

• DSE or above
• Minimum of 2 years experience in services and logistics industry
• Self disciplined and good time management
• Accountable and responsible and willing to work under pressure
• Strong MS applications, Good command in English and Cantonese/Mandarin
• Strong interpersonal communication skill
• Willing to learn and good working attitude.
• Initiative, self-motivate and good team player
• Detail oriented, well-organized

**Freight Forwarder work experience and immediate available would be an advantage**