22 Production Support jobs in Hong Kong

Join to apply for the Production Support Engineer role at Michael Page

3 days ago Be among the first 25 applicants

Join to apply for the Production Support Engineer role at Michael Page

• This is a highly technical position (L3/L4 Support)
• Investment Management, Trading or related systems highly preferable
  

• This is a highly technical position (L3/L4 Support)
• Investment Management, Trading or related systems highly preferable
  

• This is a highly technical position (L3/L4 Support)
• Provide deep domain and/or infrastructure experience coupled with advanced diagnostic and troubleshooting abilities to provide root cause analysis of software issues and recommend the appropriate solutions
• Provide technical and application support, and perform application administration and performance tuning
• Work closely with engineering, QA and product management teams; identify and test workarounds for deficiencies in the software
• Manage testing environments to support user acceptance testing
• Liaise and follow up with solution vendor to resolve system incidents
• Assist in managing the change control process on application systems
• Assist in the system implementation, and acquisition of computer hardware, software and related services
  

• Experience with Financial Services Investment Management, Trading or related systems highly preferable
• Experience working with a mix of vendor and in-house trading systems and settlement platforms
• Any experience with the following is preferred: servers, operating systems, networks, scripting, XML, programming languages, job scheduling software, system monitoring software and disaster recovery/business continuity
• Good knowledge of Windows Server, Unix, and SQL (both in a physical and Cloud environment)
• Experience of front-to-back trading lifecycles across equities and derivatives products
• Familiarity with FIX protocol and Electronic Execution platforms
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology and Engineering
• Industries Financial Services, Accounting, and Banking

Referrals increase your chances of interviewing at Michael Page by 2x

Get notified about new Production Support Engineer jobs in Sheung Wan, Hong Kong SAR .

Hong Kong, Hong Kong SAR HK$80,000.00-HK$80,000.00 2 days ago

Shenzhen, Guangdong, China CN¥22,000.00-CN¥5,000.00 1 year ago

Shenzhen, Guangdong, China CN ,000.00-CN 2,000.00 2 years ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Production Support - Linux Engineer role at Michael Page .

Our client is a prominent player in the financial services sector with a significant presence in Hong Kong. Recognized as a large organization, they have a strong emphasis on innovation and utilizing technology to improve their services.

As a Production Support, your main responsibilities will include:

1. Ensuring operational stability of production systems.
2. Identifying and resolving production system issues.
3. Optimizing production systems for enhanced functionality.
4. Collaborating with IT teams to improve system performance.
5. Implementing updates and upgrades as needed.
6. Maintaining records of system performance and functionality.
7. Providing training and support to other team members.
8. Keeping up to date with advancements in technology to enhance job performance.

1. Proven track record of working in support roles in UNIX/Linux.
2. Solid technical background supporting large-scale Unix/Linux Server environments.
3. Ability to mentor technical staff and partners to troubleshoot complex server environments and situations.
4. Experience in a highly visible role providing support and troubleshooting services on multiple projects simultaneously.
5. Ability to communicate technical concepts to non-technical business partners.
6. Linux and Solaris System Administration.
7. Comprehensive UNIX/Linux troubleshooting ability.
8. Red Hat Linux (versions 5.x-8.x) System Administration.
9. Solaris (versions 10.x-11.x) System Administration.
10. Working knowledge of SRDF & STAR storage replication.
11. Clustering (Veritas VCS, RedHat Resilient Storage GFS2).
12. Storage and Filesystems (VXFS, ZFS, EXT3, EXT4, XFS, UFS, SVM).
13. Volume Managers (VXVM, LVM).
14. Cyberark and SCCM compliant support for CI's.
15. UNIX/Linux auditing and logging systems.
16. Networking expertise.
17. LDAP configuration Server/Client.
18. UNIX/Linux Software Patching.
19. Virtualization (VMware, Solaris Zones and Containers).
20. EMC SAN Storage.
21. Scripting (Shell, Python, Perl, Ansible YAML).
22. Configuration management tools (Ansible or CFEngine).
23. Familiarity with AIX (version 7).

• A supportive company culture that values innovation and collaboration.
• A great opportunity to gain experience in the financial services sector in Hong Kong.

We invite all interested candidates who fit the role to apply, and look forward to welcoming a new member to our dynamic team in Hong Kong.

Contact: Royce Chan

Quote job ref: JN-052025-6740469

We are a team to design, develop, maintain, and improve software for various ventures projects, i.e., projects that are adjacent to our core businesses and are bootstrapped fast with a lean team. You will be actively involved in the design of various components behind scalable applications, from frontend UI to backend infrastructure.

1. Technical Development and Testing
   a. Engage in the requirements analysis, system design, and undertake part of the development work within the technical team.
   b. Write and refine integration tests to ensure the robustness and reliability of the software.
   c. Build close relationships with different operation teams to continuously improve operation efficiency.
2. Customer Support and Problem Resolution
   a. Act as the primary technical contact for resolving issues encountered by the derivs trading project in production. This involves troubleshooting and root cause analysis of issues, and implementing effective solutions.
   b. Participate in the daily work of the CS team. Actively receive and handle issues submitted by users, and address their requirements promptly.
   c. Demonstrate a comprehensive understanding of all upstream and downstream business services related to derivs trading, including onboarding, pricing, and trading, to quickly analyze and locate problems. Actively solve the problems encountered or coordinate with relevant teams to promote problem-solving.
   d. Regularly organize and analyze the encountered problems, transform them into business requirements, and submit them to the Project Manager (PM) and developers (dev) to improve and optimize our products.
3. System Reliability and Maintenance
   a. Collaborate with the SRE team to formulate reasonable monitoring and alerting mechanisms. By leveraging monitoring tools and techniques, identify potential issues in the production environment as early as possible to prevent system failures.
   b. Provide system upgrade and optimization plans to enhance system performance and reliability.
   c. In the event of a system failure, coordinate with the infra team, SRE team, and other relevant teams to identify and troubleshoot the problem, aiming to minimize downtime and the impact on users.
4. Timezone: Work mostly in EST timezone as most of our customers, but also to have a couple of hours overlap with HKT timezone.

• 5+ years of experience in DevOps, particularly with AWS, Kubernetes, and CI/CD pipelines.
• Solid experience in a Linux environment and relevant support tools.
• Experience with shell scripting, Ruby, Golang, and SQL technologies.
• Familiar with monitoring systems and logging systems (e.g. Datadog, Sumologic, OpenTelemetry).
• Familiarity with exchange platform domain knowledge.
• Experience in GitOps with ArgoCD is a plus.
• Strong analytical skills and the ability to proactively identify issues before they escalate.
• Detail-oriented with strong ownership of work and the ability to multitask across simultaneous projects.
• Excellent communication and interpersonal skills to engage both technical and non-technical stakeholders.
• Proficiency in both written and spoken English and Mandarin; Cantonese is a plus.
• Willingness to work flexible hours to cover US trading sessions.
• Embody a proactive and positive mindset, demonstrating a strong 'can-do' attitude.

• Experience with version control systems (Git is a plus).
• Familiarity with SDLC processes and a proactive approach to process automation.
• Quick learner with a demonstrated aptitude for acquiring new technologies.
• Experience managing software on AWS is a plus.

Life @ Crypto.com

Empowered to think big. Try new opportunities while working with a talented, ambitious, and supportive team.

Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.

Growth from within. We help to develop new skill sets that would impact the shaping of your personal and professional growth.

Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.

One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.

Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up.

Aspire career alternatives through us - our internal mobility program offers employees a new scope.

Work Perks: crypto.com visa card provided upon joining.

Benefits

Competitive salary

Attractive annual leave entitlement including: birthday, work anniversary.

Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up.

Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.

Work Perks: crypto.com visa card provided upon joining.

Our Crypto.com benefits packages vary depending on region requirements; you can learn more from our talent acquisition team.

About Crypto.com:

Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest-growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Learn more at .

Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.

Personal data provided by applicants will be used for recruitment purposes only.

Please note that only shortlisted candidates will be contacted.

Mid-Senior level

Full-time

Engineering and Information Technology

2 days ago Be among the first 25 applicants

Direct message the job poster from Tata Consultancy Services

Join Tata Consultancy Services, Asia Pacific, and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses rooted in the community and demonstrating care for the environment. Our values enable us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities, and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral across 11 countries, 12 delivery centres, and 18 offices in Asia Pacific since 2022. This is just the beginning of our journey toward long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple bottom line, focusing on people, the planet, and our purpose. Our offices incorporate eco-friendly features that significantly reduce our carbon footprint and improve energy efficiency. We promote green initiatives such as paperless operations, energy-efficient practices, and employee engagement in sustainability efforts. Joining the TCS family means playing an essential role in innovation, excellence, and building a greener future. Be part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC.

Required Technical Skill Set

Desired Competencies (Technical/Behavioral)

Must-Have

• Understanding of and ability to use PL/SQL
• Working knowledge of Autosys
• Strong knowledge of Unix/Linux including shell scripting
• General understanding of Windows
• Excellent written and oral communication skills (English)

Good-to-Have

• Minimum of 5 years of experience in production support, development, or business analysis, preferably in the Financial Industry
• Bachelor’s Degree in Computer Science or a related field
• Knowledge of Financial Markets crossing multiple asset classes
• Experience with the FIX Protocol
• Experience with Front Office Investment applications

Role descriptions / Expectations from the Role

• Incident Management, including major incidents
• Level 2 Support of finance applications, including analysis of production issues outside predefined procedures
• Owning problems and driving toward resolution
• Supporting various business and technology teams as needed
• Monitoring systems for issues and performing health checks
• Researching issues to meet service level agreements, including application, data, and database issues
• Tracking issues via ticket systems and contributing to metric documentation
• Creating SOPs and training documents

Other Benefits

• Double Pay
• Five-day work week
• Life Insurance
• Medical Insurance

• Mid-Senior level

• Full-time

• Information Technology

• IT Services and IT Consulting

Referrals increase your chances of interviewing at Tata Consultancy Services by 2x.

Get notified about new Production Support Analyst jobs in Hong Kong, Hong Kong SAR .

2 days ago Be among the first 25 applicants

Direct message the job poster from Tata Consultancy Services

Join Tata Consultancy Services, Asia Pacific, and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses rooted in the community and demonstrating care for the environment. Our values enable us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities, and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral across 11 countries, 12 delivery centres, and 18 offices in Asia Pacific since 2022. This is just the beginning of our journey toward long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple bottom line, focusing on people, the planet, and our purpose. Our offices incorporate eco-friendly features that significantly reduce our carbon footprint and improve energy efficiency. We promote green initiatives such as paperless operations, energy-efficient practices, and employee engagement in sustainability efforts. Joining the TCS family means playing an essential role in innovation, excellence, and building a greener future. Be part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC.

Required Technical Skill Set

Desired Competencies (Technical/Behavioral)

Must-Have

• Understanding of and ability to use PL/SQL
• Working knowledge of Autosys
• Strong knowledge of Unix/Linux including shell scripting
• General understanding of Windows
• Excellent written and oral communication skills (English)

Good-to-Have

• Minimum of 5 years of experience in production support, development, or business analysis, preferably in the Financial Industry
• Bachelor’s Degree in Computer Science or a related field
• Knowledge of Financial Markets crossing multiple asset classes
• Experience with the FIX Protocol
• Experience with Front Office Investment applications

Role descriptions / Expectations from the Role

• Incident Management, including major incidents
• Level 2 Support of finance applications, including analysis of production issues outside predefined procedures
• Owning problems and driving toward resolution
• Supporting various business and technology teams as needed
• Monitoring systems for issues and performing health checks
• Researching issues to meet service level agreements, including application, data, and database issues
• Tracking issues via ticket systems and contributing to metric documentation
• Creating SOPs and training documents

Other Benefits

• Double Pay
• Five-day work week
• Life Insurance
• Medical Insurance

• Mid-Senior level

• Full-time

• Information Technology

• IT Services and IT Consulting

Referrals increase your chances of interviewing at Tata Consultancy Services by 2x.

Get notified about new Production Support Analyst jobs in Hong Kong, Hong Kong SAR .

We are a team to design, develop, maintain, and improve software for various ventures projects, i.e., projects that are adjacent to our core businesses and are bootstrapped fast with a lean team. You will be actively involved in the design of various components behind scalable applications, from frontend UI to backend infrastructure.

• Technical Development and Testing
  a. Engage in the requirements analysis, system design, and undertake part of the development work within the technical team.
  b. Write and refine integration tests to ensure the robustness and reliability of the software.
  c. Build close relationships with different operation teams to continuously improve operation efficiency.
• Customer Support and Problem Resolution
  a. Act as the primary technical contact for resolving issues encountered by the derivs trading project in production. This involves troubleshooting and root cause analysis of issues, and implementing effective solutions.
  b. Participate in the daily work of the CS team. Actively receive and handle issues submitted by users, and address their requirements promptly.
  c. Demonstrate a comprehensive understanding of all upstream and downstream business services related to derivs trading, including onboarding, pricing, and trading, to quickly analyze and locate problems. Actively solve the problems encountered or coordinate with relevant teams to promote problem-solving.
  d. Regularly organize and analyze the encountered problems, transform them into business requirements, and submit them to the Project Manager (PM) and developers (dev) to improve and optimize our products.
• System Reliability and Maintenance
  a. Collaborate with the SRE team to formulate reasonable monitoring and alerting mechanisms. By leveraging monitoring tools and techniques, identify potential issues in the production environment as early as possible to prevent system failures.
  b. Provide system upgrade and optimization plans to enhance system performance and reliability.
  c. In the event of a system failure, coordinate with the infra team, SRE team, and other relevant teams to identify and troubleshoot the problem, aiming to minimize downtime and the impact on users.
• Timezone: Work mostly in EST timezone as most of our customers, but also to have a couple of hours overlap with HKT timezone.

• 5+ years of experience in DevOps, particularly with AWS, Kubernetes, and CI/CD pipelines.
• Solid experience in a Linux environment and relevant support tools.
• Experience with shell scripting, Ruby, Golang, and SQL technologies.
• Familiar with monitoring systems and logging systems (e.g. Datadog, Sumologic, OpenTelemetry).
• Familiarity with exchange platform domain knowledge.
• Experience in GitOps with ArgoCD is a plus.
• Strong analytical skills and the ability to proactively identify issues before they escalate.
• Detail-oriented with strong ownership of work and the ability to multitask across simultaneous projects.
• Excellent communication and interpersonal skills to engage both technical and non-technical stakeholders.
• Proficiency in both written and spoken English and Mandarin; Cantonese is a plus.
• Willingness to work flexible hours to cover US trading sessions.
• Embody a proactive and positive mindset, demonstrating a strong 'can-do' attitude.

• Experience with version control systems (Git is a plus).
• Familiarity with SDLC processes and a proactive approach to process automation.
• Quick learner with a demonstrated aptitude for acquiring new technologies.
• Experience managing software on AWS is a plus.

Life @ Crypto.com

Empowered to think big. Try new opportunities while working with a talented, ambitious, and supportive team.

Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.

Growth from within. We help to develop new skill sets that would impact the shaping of your personal and professional growth.

Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.

One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.

Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up.

Aspire career alternatives through us - our internal mobility program offers employees a new scope.

Work Perks: crypto.com visa card provided upon joining.

Benefits

Competitive salary

Attractive annual leave entitlement including: birthday, work anniversary.

Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up.

Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.

Work Perks: crypto.com visa card provided upon joining.

Our Crypto.com benefits packages vary depending on region requirements; you can learn more from our talent acquisition team.

About Crypto.com:

Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest-growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Learn more at

Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.

Personal data provided by applicants will be used for recruitment purposes only.

Please note that only shortlisted candidates will be contacted.

Mid-Senior level

Full-time

Engineering and Information Technology

Join to apply for the Production Support - Linux Engineer role at Michael Page .

Our client is a prominent player in the financial services sector with a significant presence in Hong Kong. Recognized as a large organization, they have a strong emphasis on innovation and utilizing technology to improve their services.

As a Production Support, your main responsibilities will include:

• Ensuring operational stability of production systems.
• Identifying and resolving production system issues.
• Optimizing production systems for enhanced functionality.
• Collaborating with IT teams to improve system performance.
• Implementing updates and upgrades as needed.
• Maintaining records of system performance and functionality.
• Providing training and support to other team members.
• Keeping up to date with advancements in technology to enhance job performance.

• Proven track record of working in support roles in UNIX/Linux.
• Solid technical background supporting large-scale Unix/Linux Server environments.
• Ability to mentor technical staff and partners to troubleshoot complex server environments and situations.
• Experience in a highly visible role providing support and troubleshooting services on multiple projects simultaneously.
• Ability to communicate technical concepts to non-technical business partners.
• Linux and Solaris System Administration.
• Comprehensive UNIX/Linux troubleshooting ability.
• Red Hat Linux (versions 5.x-8.x) System Administration.
• Solaris (versions 10.x-11.x) System Administration.
• Working knowledge of SRDF & STAR storage replication.
• Clustering (Veritas VCS, RedHat Resilient Storage GFS2).
• Storage and Filesystems (VXFS, ZFS, EXT3, EXT4, XFS, UFS, SVM).
• Volume Managers (VXVM, LVM).
• Cyberark and SCCM compliant support for CI's.
• UNIX/Linux auditing and logging systems.
• Networking expertise.
• LDAP configuration Server/Client.
• UNIX/Linux Software Patching.
• Virtualization (VMware, Solaris Zones and Containers).
• EMC SAN Storage.
• Scripting (Shell, Python, Perl, Ansible YAML).
• Configuration management tools (Ansible or CFEngine).
• Familiarity with AIX (version 7).

• A supportive company culture that values innovation and collaboration.
• A great opportunity to gain experience in the financial services sector in Hong Kong.

We invite all interested candidates who fit the role to apply, and look forward to welcoming a new member to our dynamic team in Hong Kong.

Contact: Royce Chan

Quote job ref: JN-052025-6740469

Join to apply for the Market Data Production Support Engineer, Associate - Technology role at Morgan Stanley

4 days ago Be among the first 25 applicants

Join to apply for the Market Data Production Support Engineer, Associate - Technology role at Morgan Stanley

Description

Job Description

The Morgan Stanley ( ) Market Data Support Team is part of the real-time marketdata production management group, which is responsible for support, and maintenance of the core marketdata platforms. The team is integral to this group supporting our distribution system, which is used to supply real-time data to our clients. The direct exchange feeds, vendor feeds and in-house feeds which make up the inputs to this system are also supported by this team.

The successful candidate should have excellent communication skills, broad sense of ownership and proactively are a must.

Key Responsibilities

• Working alongside the existing team members on a shift basis.
• Monitoring and incident management on a daily basis.
• Daily Ready For Business cover and check outs
• End Of Day cover and check outs
• Manage the Marketdata support hotline
• Fault finding based on problem tickets and direct escalation from users and other IT groups.
• Working with feed integration teams within marketdata to facilitate checkouts of changes made by these groups.
• Weekend Check outs and weekend ready for business checks.
• Provide on call coverage as required
• Maintain monitoring processes to be used globally
• Liaise with Vendors and Exchanges in relation to data and feed issues.
• Manage or participate in the implementation and rollout of new services and products.
• Support global Market Data teams as part of a follow the sun support model
• Provide validation service for the implementation and rollout of new services
• Document, implement and adhere to operational and technical standards, best practices, processes, and procedures (problem/change/release/request management/service/time reporting)
• Log Tickets / Jiras and incidents to track work flow.
• Log Incident Tickets and Problem tickets to manage incidents and follow-ups to completion
• Manage Jira based tasks thru Kanban Board (scripting / monitoring / tool support and other non incident work)
• Manage and participate in Firm DR Testing on behalf of RTMD
  
  

• Good understanding of Unix/Linux operating platforms and commands
• Unix shell scripting skills. Perl / Python programming is also very useful.
• Knowledge of Unix surveillance and troubleshooting tools and file search facilities (grep, awk).
• Familiarity with Unix system administration and security
• Experience with Network and real-time messaging technologies
• Multicast, TCP/IP, UDP, SNMP plus client-developed data distribution platforms
• Good network diagnostic skills
  
  

• Exposure to incident management in an IT environment
• Understanding of market data categories, e.g., Equities, options, futures, mutual funds, fixed income, etc.
• Understanding of market data concepts, e.g., Quotes, level 1 quote and level 2 quote differences, basic structure of an order book, different types of markets, etc.
• Experience with market data content from various vendor providers, e.g., Reuters, Bloomberg, etc.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology

Referrals increase your chances of interviewing at Morgan Stanley by 2x

Get notified about new Production Support Engineer jobs in Hong Kong, Hong Kong SAR .

Shenzhen, Guangdong, China CN¥8,000.00-CN¥5,000.00 1 year ago

Shenzhen, Guangdong, China CN ,000.00-CN 2,000.00 2 years ago

Kwai Tsing District, Hong Kong SAR 1 week ago

Shenzhen, Guangdong, China CN 5,000.00-CN 0,000.00 1 year ago

Shenzhen, Guangdong, China CN 0,000.00-CN 0,000.00 1 year ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Market Data Production Support Engineer, Associate - Technology role at Morgan Stanley

4 days ago Be among the first 25 applicants

Join to apply for the Market Data Production Support Engineer, Associate - Technology role at Morgan Stanley

Description
Job Description
The Morgan Stanley ( ) Market Data Support Team is part of the real-time marketdata production management group, which is responsible for support, and maintenance of the core marketdata platforms. The team is integral to this group supporting our distribution system, which is used to supply real-time data to our clients. The direct exchange feeds, vendor feeds and in-house feeds which make up the inputs to this system are also supported by this team.
The successful candidate should have excellent communication skills, broad sense of ownership and proactively are a must.
Key Responsibilities

• Working alongside the existing team members on a shift basis.
• Monitoring and incident management on a daily basis.
• Daily Ready For Business cover and check outs
• End Of Day cover and check outs
• Manage the Marketdata support hotline
• Fault finding based on problem tickets and direct escalation from users and other IT groups.
• Working with feed integration teams within marketdata to facilitate checkouts of changes made by these groups.
• Weekend Check outs and weekend ready for business checks.
• Provide on call coverage as required
• Maintain monitoring processes to be used globally
• Liaise with Vendors and Exchanges in relation to data and feed issues.
• Manage or participate in the implementation and rollout of new services and products.
• Support global Market Data teams as part of a follow the sun support model
• Provide validation service for the implementation and rollout of new services
• Document, implement and adhere to operational and technical standards, best practices, processes, and procedures (problem/change/release/request management/service/time reporting)
• Log Tickets / Jiras and incidents to track work flow.
• Log Incident Tickets and Problem tickets to manage incidents and follow-ups to completion
• Manage Jira based tasks thru Kanban Board (scripting / monitoring / tool support and other non incident work)
• Manage and participate in Firm DR Testing on behalf of RTMD
  

• Good understanding of Unix/Linux operating platforms and commands
• Unix shell scripting skills. Perl / Python programming is also very useful.
• Knowledge of Unix surveillance and troubleshooting tools and file search facilities (grep, awk).
• Familiarity with Unix system administration and security
• Experience with Network and real-time messaging technologies
• Multicast, TCP/IP, UDP, SNMP plus client-developed data distribution platforms
• Good network diagnostic skills
  

• Exposure to incident management in an IT environment
• Understanding of market data categories, e.g., Equities, options, futures, mutual funds, fixed income, etc.
• Understanding of market data concepts, e.g., Quotes, level 1 quote and level 2 quote differences, basic structure of an order book, different types of markets, etc.
• Experience with market data content from various vendor providers, e.g., Reuters, Bloomberg, etc.
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology

Referrals increase your chances of interviewing at Morgan Stanley by 2x

Get notified about new Production Support Engineer jobs in Hong Kong, Hong Kong SAR .

Shenzhen, Guangdong, China CN¥8,000.00-CN¥5,000.00 1 year ago

Shenzhen, Guangdong, China CN ,000.00-CN 2,000.00 2 years ago

Kwai Tsing District, Hong Kong SAR 1 week ago

Shenzhen, Guangdong, China CN 5,000.00-CN 0,000.00 1 year ago

Shenzhen, Guangdong, China CN 0,000.00-CN 0,000.00 1 year ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.