183 Service Representative jobs in Hong Kong
Customer Service Representative
Posted today
Job Viewed
Job Description
Join to apply for the Customer Service Representative role at USANA Health Sciences
3 days ago Be among the first 25 applicants
Join to apply for the Customer Service Representative role at USANA Health Sciences
Get AI-powered advice on this job and more exclusive features.
Who We Are Looking For
We are looking for a skilled Customer Service Representative to join our team, servicing USANA’s Brand Partners and customers in Hong Kong. We need an enthusiastic individual who can listen to customer service issues and provide solutions to their inquiries and needs. A successful candidate for this role will have a strong command of the company's customer service policies and be well-trained in product knowledge, which is critical for offering quick and accurate assistance to customers.
Essential
- Daily administration of customer services function;
- Responsible for services counter to handle customers’ enquiries in providing solutions and advice to customers in person;
- Handles customer complaints in a timely and professional manner;
- Maintains utmost customer services relationship;
- Handles other ad-hoc duties as assigned.
Who We Are Looking For
We are looking for a skilled Customer Service Representative to join our team, servicing USANA’s Brand Partners and customers in Hong Kong. We need an enthusiastic individual who can listen to customer service issues and provide solutions to their inquiries and needs. A successful candidate for this role will have a strong command of the company's customer service policies and be well-trained in product knowledge, which is critical for offering quick and accurate assistance to customers.
Essential
What You Will Do as USANA's Customer Service Representative
- Daily administration of customer services function;
- Responsible for services counter to handle customers’ enquiries in providing solutions and advice to customers in person;
- Handles customer complaints in a timely and professional manner;
- Maintains utmost customer services relationship;
- Handles other ad-hoc duties as assigned.
- F.5 or above;
- Good PC knowledge;
- Good command of English, Cantonese and Putonghua;
- Able to work under pressure, patient with positive attitude and good communication skills;
- Willingness to work on shifts, Monday to Friday (working hours: 10:45a.m. - 8:15p.m.; or 11:45a.m. - 8:15p.m.) and on alternate Saturday (working hours: 10:45a.m. - 4:15p.m.).
- A minimum 1 year of customer service experience, with hotline experience is an added advantage.
About USANA
Since 1992, USANA has provided the world with the highest-quality products focused on nutritional supplements, skincare, and a healthy lifestyle. But our commitment to excellence goes far beyond our products. USANA is dedicated to share our vision of health by empowering a global family of incredible employees based in more than 20 different markets around the world.
Community is at our core. It is our commitment to always strive to be open-minded listeners, hold ourselves and others accountable, be respectful, and celebrate the strength that comes from collaboration. Through initiatives like our Diversity, Equity, and Inclusion Council, we create a company culture where all members of the USANA Family feel cared for, included, and valued.
USANA employees do more than work for our company––we embody the culture, and we live our company values: Excellence, Integrity, Health, and Community. We are committed to doing whatever it takes to ensure USANA’s direct-selling Associates are supplied with whatever they need to become successful.
USANA Health Sciences, Inc. will only collect personally identifiable information through direct contact from official HR personnel using an official business email address. If you receive a request to provide information via an unsecure or unofficial source, please disregard the email and contact USANA directly.Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Wellness and Fitness Services
Referrals increase your chances of interviewing at USANA Health Sciences by 2x
Get notified about new Customer Service Representative jobs in Causeway Bay, Hong Kong SAR .
Assistant Customer Service Manager, Customer Relations Corporate Customer Service Executive (Part-Time)Wan Chai District, Hong Kong SAR 3 days ago
Customer Care Advisor (English Speaking) Customer Service Advisor - Full-time (Central Store)Central, Hong Kong SAR HK$17,000.00-HK$1,000.00 3 weeks ago
Customer Service Advisor - Full-time (Central Store)Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 3 weeks ago
Officer, Service Analyst (Contact Center)Kowloon City District, Hong Kong SAR 2 weeks ago
Branch Service Executive/General Banking Manager/Customer Relationship Manager (HK) Officer, Service Analyst (Contact Center)Kowloon City District, Hong Kong SAR 5 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrCustomer Service Representative
Posted today
Job Viewed
Job Description
Join to apply for the Customer Service Representative role at Manulife
1 week ago Be among the first 25 applicants
Join to apply for the Customer Service Representative role at Manulife
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Customer Service Representative with the resources to solve critical problems for the future of our business, which is why we need you.
Position Responsibilities
- Deliver administrative and customer service to Group Life & Medical clients and various distribution channels for meeting company objectives.
- Complete record updating in line with qualified standard within service time frames
- Provide support to agents, brokers and peers to resolve problems.
- Provide professional advice to help clients to resolve the administrative or operation issue.
- Liaise, coordinate and manage clients’ special request with various departments.
- Maintain good customer relationship and provide tailor made service to VIP clients.
- Support the handling of customer complaints
- Support to deliver customer service program or special project.
- Degree/diploma holder
- Around 3-5 years' relevant work experience, preferably in Group Life/Medical operations and services in Group Life/Medical Insurance Industry
- Responsible and attentive to details
- Good customer focus and follow-up skills
- Mature, independent, outgoing and able to work under pressure
- Excellent communication and presentation skills
- Strong PC and word processing skills (both English and Chinese)
- Excellent command of spoken and written English and Chinese, Putonghua is preferable
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact
Working Arrangement
Hybrid Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Other
- Industries Insurance
Referrals increase your chances of interviewing at Manulife by 2x
Get notified about new Customer Service Representative jobs in Hong Kong, Hong Kong SAR .
Officer, Contact Center Customer ServiceKowloon City District, Hong Kong SAR 6 days ago
Assistant Customer Service Manager, Customer Relations Corporate Customer Service Executive (Part-Time)Wan Chai District, Hong Kong SAR 2 weeks ago
Customer Service Advisor - Full-time (Central Store)Central, Hong Kong SAR HK$17,000.00-HK$1,000.00 1 week ago
Tsuen Wan District, Hong Kong SAR 2 weeks ago
Customer Care Advisor (English Speaking) Customer Service Advisor - Full-time (Central Store)Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 1 week ago
Branch Service Executive/General Banking Manager/Customer Relationship Manager (HK)Sha Tin District, Hong Kong SAR 3 weeks ago
Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrCustomer Service Representative
Posted 23 days ago
Job Viewed
Job Description
**Position Responsibilities:**
+ Deliver administrative and customer service to Group Life & Medical clients and various distribution channels for meeting company objectives.
+ Complete record updating in line with qualified standard within service time frames
+ Provide support to agents, brokers and peers to resolve problems.
+ Provide professional advice to help clients to resolve the administrative or operation issue.
+ Liaise, coordinate and manage clients' special request with various departments.
+ Maintain good customer relationship and provide tailor made service to VIP clients.
+ Support the handling of customer complaints
+ Support to deliver customer service program or special project.
**Required Qualifications:**
+ Degree/diploma holder
+ Around 3-5 years' relevant work experience, preferably in Group Life/Medical operations and services in Group Life/Medical Insurance Industry
+ Responsible and attentive to details
+ Good customer focus and follow-up skills
+ Mature, independent, outgoing and able to work under pressure
+ Excellent communication and presentation skills
+ Strong PC and word processing skills (both English and Chinese)
+ Excellent command of spoken and written English and Chinese, Putonghua is preferable
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
Join to apply for the Customer Service Representative role at Manulife
1 week ago Be among the first 25 applicants
Join to apply for the Customer Service Representative role at Manulife
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Customer Service Representative with the resources to solve critical problems for the future of our business, which is why we need you.
Position Responsibilities
- Deliver administrative and customer service to Group Life & Medical clients and various distribution channels for meeting company objectives.
- Complete record updating in line with qualified standard within service time frames
- Provide support to agents, brokers and peers to resolve problems.
- Provide professional advice to help clients to resolve the administrative or operation issue.
- Liaise, coordinate and manage clients’ special request with various departments.
- Maintain good customer relationship and provide tailor made service to VIP clients.
- Support the handling of customer complaints
- Support to deliver customer service program or special project.
- Degree/diploma holder
- Around 3-5 years' relevant work experience, preferably in Group Life/Medical operations and services in Group Life/Medical Insurance Industry
- Responsible and attentive to details
- Good customer focus and follow-up skills
- Mature, independent, outgoing and able to work under pressure
- Excellent communication and presentation skills
- Strong PC and word processing skills (both English and Chinese)
- Excellent command of spoken and written English and Chinese, Putonghua is preferable
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact
Working Arrangement
Hybrid Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Other
- Industries Insurance
Referrals increase your chances of interviewing at Manulife by 2x
Get notified about new Customer Service Representative jobs in Hong Kong, Hong Kong SAR .
Officer, Contact Center Customer ServiceKowloon City District, Hong Kong SAR 6 days ago
Assistant Customer Service Manager, Customer Relations Corporate Customer Service Executive (Part-Time)Wan Chai District, Hong Kong SAR 2 weeks ago
Customer Service Advisor - Full-time (Central Store)Central, Hong Kong SAR HK$17,000.00-HK$1,000.00 1 week ago
Tsuen Wan District, Hong Kong SAR 2 weeks ago
Customer Care Advisor (English Speaking) Customer Service Advisor - Full-time (Central Store)Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 1 week ago
Branch Service Executive/General Banking Manager/Customer Relationship Manager (HK)Sha Tin District, Hong Kong SAR 3 weeks ago
Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrCustomer Service Representative
Posted 1 day ago
Job Viewed
Job Description
Join to apply for the Customer Service Representative role at USANA Health Sciences
3 days ago Be among the first 25 applicants
Join to apply for the Customer Service Representative role at USANA Health Sciences
Get AI-powered advice on this job and more exclusive features.
Who We Are Looking For
We are looking for a skilled Customer Service Representative to join our team, servicing USANA’s Brand Partners and customers in Hong Kong. We need an enthusiastic individual who can listen to customer service issues and provide solutions to their inquiries and needs. A successful candidate for this role will have a strong command of the company's customer service policies and be well-trained in product knowledge, which is critical for offering quick and accurate assistance to customers.
Essential
- Daily administration of customer services function;
- Responsible for services counter to handle customers’ enquiries in providing solutions and advice to customers in person;
- Handles customer complaints in a timely and professional manner;
- Maintains utmost customer services relationship;
- Handles other ad-hoc duties as assigned.
Who We Are Looking For
We are looking for a skilled Customer Service Representative to join our team, servicing USANA’s Brand Partners and customers in Hong Kong. We need an enthusiastic individual who can listen to customer service issues and provide solutions to their inquiries and needs. A successful candidate for this role will have a strong command of the company's customer service policies and be well-trained in product knowledge, which is critical for offering quick and accurate assistance to customers.
Essential
What You Will Do as USANA's Customer Service Representative
- Daily administration of customer services function;
- Responsible for services counter to handle customers’ enquiries in providing solutions and advice to customers in person;
- Handles customer complaints in a timely and professional manner;
- Maintains utmost customer services relationship;
- Handles other ad-hoc duties as assigned.
- F.5 or above;
- Good PC knowledge;
- Good command of English, Cantonese and Putonghua;
- Able to work under pressure, patient with positive attitude and good communication skills;
- Willingness to work on shifts, Monday to Friday (working hours: 10:45a.m. - 8:15p.m.; or 11:45a.m. - 8:15p.m.) and on alternate Saturday (working hours: 10:45a.m. - 4:15p.m.).
- A minimum 1 year of customer service experience, with hotline experience is an added advantage.
About USANA
Since 1992, USANA has provided the world with the highest-quality products focused on nutritional supplements, skincare, and a healthy lifestyle. But our commitment to excellence goes far beyond our products. USANA is dedicated to share our vision of health by empowering a global family of incredible employees based in more than 20 different markets around the world.
Community is at our core. It is our commitment to always strive to be open-minded listeners, hold ourselves and others accountable, be respectful, and celebrate the strength that comes from collaboration. Through initiatives like our Diversity, Equity, and Inclusion Council, we create a company culture where all members of the USANA Family feel cared for, included, and valued.
USANA employees do more than work for our company––we embody the culture, and we live our company values: Excellence, Integrity, Health, and Community. We are committed to doing whatever it takes to ensure USANA’s direct-selling Associates are supplied with whatever they need to become successful.
USANA Health Sciences, Inc. will only collect personally identifiable information through direct contact from official HR personnel using an official business email address. If you receive a request to provide information via an unsecure or unofficial source, please disregard the email and contact USANA directly.Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Wellness and Fitness Services
Referrals increase your chances of interviewing at USANA Health Sciences by 2x
Get notified about new Customer Service Representative jobs in Causeway Bay, Hong Kong SAR .
Assistant Customer Service Manager, Customer Relations Corporate Customer Service Executive (Part-Time)Wan Chai District, Hong Kong SAR 3 days ago
Customer Care Advisor (English Speaking) Customer Service Advisor - Full-time (Central Store)Central, Hong Kong SAR HK$17,000.00-HK$1,000.00 3 weeks ago
Customer Service Advisor - Full-time (Central Store)Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 3 weeks ago
Officer, Service Analyst (Contact Center)Kowloon City District, Hong Kong SAR 2 weeks ago
Branch Service Executive/General Banking Manager/Customer Relationship Manager (HK) Officer, Service Analyst (Contact Center)Kowloon City District, Hong Kong SAR 5 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrField Service Representative
Posted today
Job Viewed
Job Description
Join to apply for the Field Service Representative role at Rolls-Royce
3 days ago Be among the first 25 applicants
Join to apply for the Field Service Representative role at Rolls-Royce
Get AI-powered advice on this job and more exclusive features.
Job Description
Airline Support Team Field Service Representative
Location Hong Kong
Job Description
Position title Airline Support Team Field Service Representative
Location Hong Kong
Business Civil Aerospace
Global Grade GG9
We are looking at a number of exciting future opportunities for enthusiastic, proactive and delivery driven individuals to join our Customer Services Airline Support Team network as an Airline Support Field Service Representative.
The team provides Operational Fleet and Service Delivery support for Rolls-Royce Civil Engine customers. These positions will be based at locations around the World close to our customers operations.
The successful individuals will be assigned against a local main base but will be expected to spend the majority of their time deployed internationally, often with limited notice, on long or short term assignments. There will also potentially be opportunities for locally employed positions
Principle Accountabilities
Provide 24/7 support of customers promoting timely resolution of issues by communicating through the appropriate IT systems and channels.
Develop a close working relationship with the customer at all levels to facilitate communication of key business messages to the customer and collection of customer data.
Identify potential issues with products & services to enable them to be proactively managed.
Monitor warranties & guarantees and airline debt, reporting any significant trends.
Provide customer business forecast inputs, fleet plans and shop visit plans.
Identify potential product and services sales opportunities for Rolls-Royce within the airline’s business.
Be able to represent the Rolls-Royce position to a customer and uphold that position in challenging circumstances.
Provide support of new product introduction and in preparing customer readiness for the receipt of products
Person specification
This role demands a high degree of self-motivation, flexibility, initiative, communication skills and commitment to deliver.
Candidates will need to be internationally mobile at short notice, often spending significant time away from their local main base.
Candidates will ideally possess a thorough knowledge of the civil aviation industry and a good understanding of Rolls-Royce products and service contracts.
The successful candidate will;
Have experience of working in a customer facing environment and ideally be educated to degree level in a relevant discipline or equivalent.
Ideally have a good understanding of Rolls Royce’s strategy and business objectives.
Have a technical and / or services background and ideally experience of working with gas turbines, their operation and functionality plus familiarity with airline operator’s line maintenance practices and regulations.
Be customer focused.
Be IT literate.
Be a clear, concise communicator.
Be well organised with a proven ability to plan and prioritise to achieve on-time delivery.
Good business acumen and ability to deal with ambiguity in a changing fast paced environment.
Be culturally aware.
Job Category
Field Services
Posting Date
29 Jul 2025; 00:07
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Industrial Machinery Manufacturing
Referrals increase your chances of interviewing at Rolls-Royce by 2x
Sign in to set job alerts for “Field Service Representative” roles.Wan Chai District, Hong Kong SAR 2 weeks ago
Assistant Customer Service Manager, Customer Relations Officer, Contact Center Customer ServiceKowloon City District, Hong Kong SAR 1 week ago
Corporate Customer Service Executive (Part-Time) Customer Care Advisor (English Speaking) Customer Service Advisor - Full-time (Central Store)Hong Kong, Hong Kong SAR HK$17,000.00-HK$1,000.00 2 weeks ago
Tsuen Wan District, Hong Kong SAR 2 weeks ago
Customer Service Advisor - Full-time (Central Store)Central, Hong Kong SAR HK 17,000.00-HK 21,000.00 2 weeks ago
Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 2 weeks ago
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#J-18808-LjbffrField Service Representative
Posted 1 day ago
Job Viewed
Job Description
Join to apply for the Field Service Representative role at Rolls-Royce
3 days ago Be among the first 25 applicants
Join to apply for the Field Service Representative role at Rolls-Royce
Get AI-powered advice on this job and more exclusive features.
Job Description
Airline Support Team Field Service Representative
Location Hong Kong
Job Description
Position title Airline Support Team Field Service Representative
Location Hong Kong
Business Civil Aerospace
Global Grade GG9
We are looking at a number of exciting future opportunities for enthusiastic, proactive and delivery driven individuals to join our Customer Services Airline Support Team network as an Airline Support Field Service Representative.
The team provides Operational Fleet and Service Delivery support for Rolls-Royce Civil Engine customers. These positions will be based at locations around the World close to our customers operations.
The successful individuals will be assigned against a local main base but will be expected to spend the majority of their time deployed internationally, often with limited notice, on long or short term assignments. There will also potentially be opportunities for locally employed positions
Principle Accountabilities
Provide 24/7 support of customers promoting timely resolution of issues by communicating through the appropriate IT systems and channels.
Develop a close working relationship with the customer at all levels to facilitate communication of key business messages to the customer and collection of customer data.
Identify potential issues with products & services to enable them to be proactively managed.
Monitor warranties & guarantees and airline debt, reporting any significant trends.
Provide customer business forecast inputs, fleet plans and shop visit plans.
Identify potential product and services sales opportunities for Rolls-Royce within the airline’s business.
Be able to represent the Rolls-Royce position to a customer and uphold that position in challenging circumstances.
Provide support of new product introduction and in preparing customer readiness for the receipt of products
Person specification
This role demands a high degree of self-motivation, flexibility, initiative, communication skills and commitment to deliver.
Candidates will need to be internationally mobile at short notice, often spending significant time away from their local main base.
Candidates will ideally possess a thorough knowledge of the civil aviation industry and a good understanding of Rolls-Royce products and service contracts.
The successful candidate will;
Have experience of working in a customer facing environment and ideally be educated to degree level in a relevant discipline or equivalent.
Ideally have a good understanding of Rolls Royce’s strategy and business objectives.
Have a technical and / or services background and ideally experience of working with gas turbines, their operation and functionality plus familiarity with airline operator’s line maintenance practices and regulations.
Be customer focused.
Be IT literate.
Be a clear, concise communicator.
Be well organised with a proven ability to plan and prioritise to achieve on-time delivery.
Good business acumen and ability to deal with ambiguity in a changing fast paced environment.
Be culturally aware.
Job Category
Field Services
Posting Date
29 Jul 2025; 00:07
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Industrial Machinery Manufacturing
Referrals increase your chances of interviewing at Rolls-Royce by 2x
Sign in to set job alerts for “Field Service Representative” roles.Wan Chai District, Hong Kong SAR 2 weeks ago
Assistant Customer Service Manager, Customer Relations Officer, Contact Center Customer ServiceKowloon City District, Hong Kong SAR 1 week ago
Corporate Customer Service Executive (Part-Time) Customer Care Advisor (English Speaking) Customer Service Advisor - Full-time (Central Store)Hong Kong, Hong Kong SAR HK$17,000.00-HK$1,000.00 2 weeks ago
Tsuen Wan District, Hong Kong SAR 2 weeks ago
Customer Service Advisor - Full-time (Central Store)Central, Hong Kong SAR HK 17,000.00-HK 21,000.00 2 weeks ago
Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 2 weeks ago
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#J-18808-LjbffrBe The First To Know
About the latest Service representative Jobs in Hong Kong !
Customer Service Representative APAC
Posted 28 days ago
Job Viewed
Job Description
Hong Kong
**Location:**
Unit 901, 9/F, 8 Lam Chak Street, Kowloon Bay, Kowloon, Hong Kong
**Position** : **Customer Service Representative APAC at LenelS2**
**Reports to** : Supply Chain & Customer Service Manager APAC
**Location** : Hong Kong
**About LenelS2**
LenelS2 is a global leader in advanced security systems and access control solutions, providing innovative technologies that secure buildings, assets, and people worldwide. With a commitment to excellence and cutting-edge technology, LenelS2 is dedicated to delivering superior security solutions to its customers.
**Key Responsibilities**
+ _Answer incoming phone calls and email messages from customers for the following functions:_
+ _Order Processing / Order Status_
+ _Return Materials Authorizations_
+ _Pricing and Sales Quotations_
+ _General Customer Inquiries_
+ _Effectively resolve sensitive situations involving customer discrepancies_
+ _Perform order entry and respond to order inquiries from customers_
+ _Facilitate processing of return materials authorizations_
+ _Communicate and coordinate with internal departments acting as a liaison for our customers_
+ _Provide product pricing_
+ _Maintain required quality levels for phone and data entry activities_
+ _Follow pre-defined procedures to identify, evaluate and solve customer issues_
+ _Other tasks as assigned_
**Qualifications**
+ Communicate effectively in person, over the phone and through email communications
+ Problem solving
+ Analyzing information
+ Multi-tasking
+ Quality focused - Attention to detail
+ People oriented
**Benefits**
+ Intermediate or better skill level with MS Word, Excel, Outlook, and an aptitude for learning software productivity applications quickly.
+ Excellent written, oral, and reading comprehension / communication skills to both communicate effectively with customers and document cases.
+ Experience and references in a customer service position.
+ Has initiative and takes ownership to follow through and resolve customer's issues.
+ Enjoys an action oriented hands-on growth environment
**Carrier is An Equal** **Opportunity/Affirmative** **Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**
**Job Applicant's Privacy Notice:**
Click on this link ( to read the Job Applicant's Privacy Notice
Field Service Representative - Airline
Posted today
Job Viewed
Job Description
Direct message the job poster from Rolls-Royce
Talent Acquisition Consultant | Executive Search Expertise for APACJob Description:
As the advocate of the Customer within the Rolls-Royce organisation, the Service Representative will build a strong relationship with the Customer, providing operational support to deliver the best solution to overcome any issues, and avoid disruptions through an awareness of the fleet providing prompt, proactive support driving outstanding levels of Customer Satisfaction. To do this, they will lead a team of Service Representatives within an AST office, and act as the first point of escalation.
The Chief Service Representative will provide support and inputs to all functions and services lines to deliver the Customer fleet and campaign plan, and update the organisation on how our products are performing in service, whilst striving to improve the Customer experience over the lifecycle. The Chief Service Representative will report to Customer Operations Managers and will support the operational request and escalations in region.
Responsibilities:
- Provide 24/7 support of customers promoting timely resolution of issues by communicating through the appropriate IT systems and channels.
- Develop a close working relationship with the customer at all levels to facilitate communication of key business messages to the customer and collection of customer data.
- Identify potential issues with products and services to enable them to be proactively managed.
- Monitor warranties and guarantees and airline debt, reporting any significant trends.
- Provide customer business forecast inputs, fleet plans and shop visit plans.
- Identify potential product and services sales opportunities for Rolls-Royce within the airline’s business.
- Be able to represent the Rolls-Royce position to a Customer and uphold that position in challenging circumstances.
- Provide support of new product introduction and in preparing customer readiness for the receipt of products
Skills Requirement:
- Have experience of working in a Customer facing environment and ideally be educated to degree level in a relevant discipline or equivalent.
- Have a good understanding of Rolls Royce’s strategy and business objectives.
- Have a technical and / or services background and experience of working with gas turbines, their operation and functionality plus familiarity with airline operator’s line maintenance practices and regulations.
- Be IT literate.
- Be a clear, concise communicator.
- Be well organised with a proven ability to plan and prioritise to achieve on-time delivery.
- Good business acumen and ability to deal with ambiguity in a changing fast paced environment.
- Excellent English and Mandarin written and spoken language skills
- Be culturally aware.
- Seniority level Associate
- Employment type Full-time
- Job function Customer Service
- Industries Aviation and Aerospace Component Manufacturing and Airlines and Aviation
Referrals increase your chances of interviewing at Rolls-Royce by 2x
Get notified about new Service Representative jobs in Hong Kong, Hong Kong SAR .
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#J-18808-LjbffrField Service Representative - Airline
Posted 1 day ago
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Job Description
Direct message the job poster from Rolls-Royce
Talent Acquisition Consultant | Executive Search Expertise for APACJob Description:
As the advocate of the Customer within the Rolls-Royce organisation, the Service Representative will build a strong relationship with the Customer, providing operational support to deliver the best solution to overcome any issues, and avoid disruptions through an awareness of the fleet providing prompt, proactive support driving outstanding levels of Customer Satisfaction. To do this, they will lead a team of Service Representatives within an AST office, and act as the first point of escalation.
The Chief Service Representative will provide support and inputs to all functions and services lines to deliver the Customer fleet and campaign plan, and update the organisation on how our products are performing in service, whilst striving to improve the Customer experience over the lifecycle. The Chief Service Representative will report to Customer Operations Managers and will support the operational request and escalations in region.
Responsibilities:
- Provide 24/7 support of customers promoting timely resolution of issues by communicating through the appropriate IT systems and channels.
- Develop a close working relationship with the customer at all levels to facilitate communication of key business messages to the customer and collection of customer data.
- Identify potential issues with products and services to enable them to be proactively managed.
- Monitor warranties and guarantees and airline debt, reporting any significant trends.
- Provide customer business forecast inputs, fleet plans and shop visit plans.
- Identify potential product and services sales opportunities for Rolls-Royce within the airline’s business.
- Be able to represent the Rolls-Royce position to a Customer and uphold that position in challenging circumstances.
- Provide support of new product introduction and in preparing customer readiness for the receipt of products
Skills Requirement:
- Have experience of working in a Customer facing environment and ideally be educated to degree level in a relevant discipline or equivalent.
- Have a good understanding of Rolls Royce’s strategy and business objectives.
- Have a technical and / or services background and experience of working with gas turbines, their operation and functionality plus familiarity with airline operator’s line maintenance practices and regulations.
- Be IT literate.
- Be a clear, concise communicator.
- Be well organised with a proven ability to plan and prioritise to achieve on-time delivery.
- Good business acumen and ability to deal with ambiguity in a changing fast paced environment.
- Excellent English and Mandarin written and spoken language skills
- Be culturally aware.
- Seniority level Associate
- Employment type Full-time
- Job function Customer Service
- Industries Aviation and Aerospace Component Manufacturing and Airlines and Aviation
Referrals increase your chances of interviewing at Rolls-Royce by 2x
Get notified about new Service Representative jobs in Hong Kong, Hong Kong SAR .
Wan Chai District, Hong Kong SAR 2 weeks ago
Customer Service Advisor - Full-time (Central Store)Central, Hong Kong SAR HK$17,000.00-HK$1,000.00 1 week ago
Customer Service Representative (Hotline) Branch Service Executive/General Banking Manager/Customer Relationship Manager (HK) Client Relationship Officer | Fintech | Hong KongCentral, Hong Kong SAR HK 300,000.00-HK 360,000.00 18 hours ago
Senior Customer Service and Operations Manager (FS, 6 months bonus, up to 70k) Membership Services Assistant - Hotline (1 year temp) Digital Service Officer (12-month Renewable Contract)Central & Western District, Hong Kong SAR 2 weeks ago
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Customer Service Officer, INV SpecialistWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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