215 Service Representative jobs in Hong Kong

Join to apply for the Customer Service Representative role at Roehm

2 days ago Be among the first 25 applicants

Join to apply for the Customer Service Representative role at Roehm

Location: Hong Kong 香港, China (CN)

Job Function: Supply Chain Management

Career Level: Professionals

Company: Roehm Chemical (Shanghai) Co., Ltd

Who We Are
We are a leading supplier of methacrylate chemistry. As a global company with around 2,900 employees, we are represented on four continents. We serve a global market with our MERACRYL methacrylates and PMMA molding compounds under the PLEXIGLAS brand (in the Americas registered under the trademark ACRYLITE), which we manufacture in our worldwide production network. Our products supply growth markets including the automotive, construction, and medical technology industries.

This is what Röhm stands for: We assume social responsibility, sustainability is an integral part of our business strategy. Diversity and inclusion are part of us as a matter of course.

Responsibilities

• Enter and process customer orders and ensure internal communication from order confirmation to invoicing in compliance.
• Monitor order confirmation and track order fulfillment and AR process
• Update client on order status
• Handle client enquiries, complaints, and disputes professionally
• Trigger SAP invoicing after shipment of goods and forward to FS (China only)
• Build and maintain good relationships with external customers by providing excellent service and advice
• Liaise with internal departments including Sales, SCM, Logistics, Finance, and Accounting
• Generate and handle customer complaint orders in SAP system
• Generate regular activity reports
• Perform clerical and administrative work
• Tasks assigned by supervisor

• Bachelor degree in Trade or Business Administration
• > 3 years of work experience in Customer Service, trading, or related areas
• Experience in dealing with clients
• Experience working independently with limited supervision
• Strong customer orientation with good communication, interpersonal, and phone skills
• Good command of spoken and written English (CET 6) and Chinese (other languages as per country responsibility)
• Rich SAP operation experience
• Excellent communication skills and confident phone manners
• Self-initiative and good team-player
• Growth mindset, resilience, flexibility, willingness to learn and adapt

• Remuneration: Competitive total compensation and participation in the company's success
• Coverage: Social insurance, group accident insurance, support for caring for relatives
• Work-life balance: Flexible working and special company leaves
• Health and social affairs: Health care for employees and family, company sports & discounts at fitness studios, free meals, and shuttle bus
• And much more. Details available on our careers page.

Interested? Learn more and apply here: your dreams at Röhm!

If you don't meet all requirements, don't worry. We value personal development potential as much as qualifications.

Röhm is an equal opportunity employer, providing equal access regardless of protected status.

Questions? Contact Linda Shen at , referencing the Requisition ID.

• Mid-Senior level

• Full-time

• Other

• Chemical Manufacturing

1 day ago Be among the first 25 applicants

Direct message the job poster from Virtustant

About the company:

Our client is an innovative healthcare services company focused on enhancing patient access to essential health exams. They specialize in providing convenient, in-home health assessments primarily in the United States, with coverage typically facilitated by patients’ insurance providers.

Job Description:

Our client is seeking a full-time Virtual Scheduler to join their dynamic team. This position involves confirming daily patient appointments and scheduling new visits for in-home healthcare services. It is a high-volume, fast-paced role that demands excellent communication skills, strong organizational abilities, and the capacity to work independently.

Responsibilities of the role:

- Conduct daily outreach to confirm scheduled patient appointments.

- Schedule new appointments based on technician availability.

- Organize schedules geographically to optimize technician routes and efficiency.

- Maintain detailed and accurate records using CRM and scheduling software.

- Provide excellent customer service and clear communication throughout the scheduling process.

Required Experience and Qualifications:

- Previous experience in a customer-facing role, such as customer service, sales, or appointment setting.

- Fluency in English, Mandarin, and Cantonese is required.

- Strong verbal and written communication skills in all three languages.

- Excellent organizational skills and ability to multitask.

- Proficiency with CRM systems and scheduling tools.

- Ability to work independently and consistently meet daily performance goals.

Preferred Skills:

- Familiarity with HIPAA regulations and healthcare scheduling practices.

- Experience in a high-volume or healthcare-related environment.

Software & Tools

- CRM systems

- Scheduling software

Schedule:

Monday to Friday, 9:00 AM – 5:00 PM EST (35 hours/week)

• Seniority level Associate

• Employment type Full-time

• Industries Public Health, Hospitals and Health Care, and Staffing and Recruiting

Referrals increase your chances of interviewing at Virtustant by 2x

Get notified about new Customer Service Representative jobs in Hong Kong SAR .

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Join to apply for the Customer Service Representative role at Ralph Lauren .

Ralph Lauren Corporation (NYSE: RL) is a global leader in the design, marketing, and distribution of premium lifestyle products across five categories: apparel, accessories, home, fragrances, and hospitality. With over 50 years of history, Ralph Lauren's brand portfolio includes Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, and Chaps, among others, making it one of the most recognized families of consumer brands worldwide.

At Ralph Lauren, we foster an inclusive culture that unites and inspires our community and the customers we serve. We promote diversity, inclusion, and fairness through talent development, education, communication, employee groups, and celebration initiatives.

A Mandarin, English, and Cantonese-speaking Customer Service Representative (Full-time) is responsible for delivering exceptional customer service to Ralph Lauren's clients via various communication channels. The role involves managing inquiries and complaints professionally and efficiently to ensure customer satisfaction.

• Handle customer inquiries across communication channels with excellent service skills.
• Follow through on all customer inquiries and complaints.
• Identify issues and provide timely solutions.
• Collaborate effectively with internal and external stakeholders.
• Communicate clearly and work well within a team.
• Adhere to established guidelines.
• Prepare reports and support administrative tasks.
• Assist with ad hoc assignments and projects as needed.

• Matriculated or Bachelor's Degree.
• At least 2 years of relevant contact center and customer service experience.
• Fluent in Mandarin, English, and Cantonese.
• Proficient in Chinese typing (simplified and traditional) and English.
• Skilled in Microsoft Office applications (Word, Excel, Outlook).
• Responsible, proactive, and helpful character traits are preferred.
• Immediate availability is highly desirable.

• Seniority Level: Entry level
• Employment Type: Full-time
• Industry: Retail, Apparel, and Fashion

10 hours ago Be among the first 25 applicants

• Work with sales team to support order process and ensure effective handling of customer orders.
• Work with supply chain to provide accurate product availability and delivery date.
• Play a key role in product allocation check and execution.
• Initiate and drive automation improvement, collaborate with adjacent departments, supply chain and planner.
• Work closely with sales team to attain customer satisfaction through high-quality service.
• Keep customer in mind, deep understand their needs and pain point.
• Thinking as a customer, using 360 view of the customer to increase customer centric behavior.
• Good sense of urgency and capable to drive order implementation efficiently per market needs.
• Prepare and distribute assigned reports related to customer service area, conduct analysis as required with timely follow-up.
• Efficiently handle inquiries from existing and new customers.
• Maintain full compliance of internal control requirement.
• Support other business activities as required.

Qualifications:

• Bachelor degree or above, with major in Economics, international trade, supply chain etc.

• Over 3 years relevant working experience. Well understand the trading business model and sufficient international trade knowledge.

• Strong interpersonal and communication skills to link different departments and deliver the result.

• Proactive and logic thinking, be able to work under pressure.

• Well organized and good documentation skills.

• Good English skills including speaking and writing.

• Good computer application skill, SAP experience is preferred

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Customer Service
• Industries Chemical Raw Materials Manufacturing

Referrals increase your chances of interviewing at DuPont by 2x

Get notified about new Customer Service Representative jobs in Kowloon, Hong Kong SAR .

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Customer Service Representative role at Roehm

2 days ago Be among the first 25 applicants

Join to apply for the Customer Service Representative role at Roehm

Location: Hong Kong 香港, China (CN)
Job Function: Supply Chain Management
Career Level: Professionals
Company: Roehm Chemical (Shanghai) Co., Ltd
Who We Are
We are a leading supplier of methacrylate chemistry. As a global company with around 2,900 employees, we are represented on four continents. We serve a global market with our MERACRYL methacrylates and PMMA molding compounds under the PLEXIGLAS brand (in the Americas registered under the trademark ACRYLITE), which we manufacture in our worldwide production network. Our products supply growth markets including the automotive, construction, and medical technology industries.
This is what Röhm stands for: We assume social responsibility, sustainability is an integral part of our business strategy. Diversity and inclusion are part of us as a matter of course.
Responsibilities

• Enter and process customer orders and ensure internal communication from order confirmation to invoicing in compliance.
• Monitor order confirmation and track order fulfillment and AR process
• Update client on order status
• Handle client enquiries, complaints, and disputes professionally
• Trigger SAP invoicing after shipment of goods and forward to FS (China only)
• Build and maintain good relationships with external customers by providing excellent service and advice
• Liaise with internal departments including Sales, SCM, Logistics, Finance, and Accounting
• Generate and handle customer complaint orders in SAP system
• Generate regular activity reports
• Perform clerical and administrative work
• Tasks assigned by supervisor

• Bachelor degree in Trade or Business Administration
• > 3 years of work experience in Customer Service, trading, or related areas
• Experience in dealing with clients
• Experience working independently with limited supervision
• Strong customer orientation with good communication, interpersonal, and phone skills
• Good command of spoken and written English (CET 6) and Chinese (other languages as per country responsibility)
• Rich SAP operation experience
• Excellent communication skills and confident phone manners
• Self-initiative and good team-player
• Growth mindset, resilience, flexibility, willingness to learn and adapt

• Remuneration: Competitive total compensation and participation in the company's success
• Coverage: Social insurance, group accident insurance, support for caring for relatives
• Work-life balance: Flexible working and special company leaves
• Health and social affairs: Health care for employees and family, company sports & discounts at fitness studios, free meals, and shuttle bus
• And much more. Details available on our careers page.

Interested? Learn more and apply here: your dreams at Röhm!

If you don't meet all requirements, don't worry. We value personal development potential as much as qualifications.

Röhm is an equal opportunity employer, providing equal access regardless of protected status.

Questions? Contact Linda Shen at , referencing the Requisition ID.

• Mid-Senior level

• Full-time

• Other

• Chemical Manufacturing

1 day ago Be among the first 25 applicants

Direct message the job poster from Virtustant

About the company:

Our client is an innovative healthcare services company focused on enhancing patient access to essential health exams. They specialize in providing convenient, in-home health assessments primarily in the United States, with coverage typically facilitated by patients’ insurance providers.

Job Description:

Our client is seeking a full-time Virtual Scheduler to join their dynamic team. This position involves confirming daily patient appointments and scheduling new visits for in-home healthcare services. It is a high-volume, fast-paced role that demands excellent communication skills, strong organizational abilities, and the capacity to work independently.

Responsibilities of the role:

- Conduct daily outreach to confirm scheduled patient appointments.

- Schedule new appointments based on technician availability.

- Organize schedules geographically to optimize technician routes and efficiency.

- Maintain detailed and accurate records using CRM and scheduling software.

- Provide excellent customer service and clear communication throughout the scheduling process.

Required Experience and Qualifications:

- Previous experience in a customer-facing role, such as customer service, sales, or appointment setting.

- Fluency in English, Mandarin, and Cantonese is required.

- Strong verbal and written communication skills in all three languages.

- Excellent organizational skills and ability to multitask.

- Proficiency with CRM systems and scheduling tools.

- Ability to work independently and consistently meet daily performance goals.

Preferred Skills:

- Familiarity with HIPAA regulations and healthcare scheduling practices.

- Experience in a high-volume or healthcare-related environment.

Software & Tools

- CRM systems

- Scheduling software

Schedule:

Monday to Friday, 9:00 AM – 5:00 PM EST (35 hours/week)

• Seniority level Associate

• Employment type Full-time

• Industries Public Health, Hospitals and Health Care, and Staffing and Recruiting

Referrals increase your chances of interviewing at Virtustant by 2x

Get notified about new Customer Service Representative jobs in Hong Kong SAR .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Customer Service Representative role at Ralph Lauren .

Ralph Lauren Corporation (NYSE: RL) is a global leader in the design, marketing, and distribution of premium lifestyle products across five categories: apparel, accessories, home, fragrances, and hospitality. With over 50 years of history, Ralph Lauren's brand portfolio includes Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, and Chaps, among others, making it one of the most recognized families of consumer brands worldwide.

At Ralph Lauren, we foster an inclusive culture that unites and inspires our community and the customers we serve. We promote diversity, inclusion, and fairness through talent development, education, communication, employee groups, and celebration initiatives.

A Mandarin, English, and Cantonese-speaking Customer Service Representative (Full-time) is responsible for delivering exceptional customer service to Ralph Lauren's clients via various communication channels. The role involves managing inquiries and complaints professionally and efficiently to ensure customer satisfaction.

• Handle customer inquiries across communication channels with excellent service skills.
• Follow through on all customer inquiries and complaints.
• Identify issues and provide timely solutions.
• Collaborate effectively with internal and external stakeholders.
• Communicate clearly and work well within a team.
• Adhere to established guidelines.
• Prepare reports and support administrative tasks.
• Assist with ad hoc assignments and projects as needed.

• Matriculated or Bachelor's Degree.
• At least 2 years of relevant contact center and customer service experience.
• Fluent in Mandarin, English, and Cantonese.
• Proficient in Chinese typing (simplified and traditional) and English.
• Skilled in Microsoft Office applications (Word, Excel, Outlook).
• Responsible, proactive, and helpful character traits are preferred.
• Immediate availability is highly desirable.

• Seniority Level: Entry level
• Employment Type: Full-time
• Industry: Retail, Apparel, and Fashion

Join to apply for the Customer Service Representative/Officer role at Manulife

2 days ago Be among the first 25 applicants

Join to apply for the Customer Service Representative/Officer role at Manulife

Get AI-powered advice on this job and more exclusive features.

Responsible for supporting existing company policyholders through answering telephone calls, responding to inquiries, fulfilling customer requests, and performing required administrative functions.

Position Responsibilities

• Handle consistent volumes inbound customer calls per day generated from routine inquiries (account balance) to complex transactions (inter-account transfers)
• Provide outstanding customer service and accurate information to inbound callers about all aspects of their accounts
• Reference multiple on-line resources effectively while simultaneously conversing with customers
• Partner across the organization to research and resolve complex inquiries
• Work in a fast-paced environment where achieving target service levels (80% of call answered in 30 seconds) are top priority
• Build quick rapport with participants within the span of a phone call achieving first call resolution
• Assist customers with any technical issues experienced with our website and escalate any issues to management appropriately.
• Negotiate 'win-win' solutions to participant inquiries and issues directly or by consulting with appropriate resources
• Document and track significant discussions or complaints. Initiate follow-up as appropriate
• Identify trends and patterns of participant issues, and escalate to appropriate resources
• Other duties as assigned
  
  

• Minimum college graduate with previous work experience in a financial services 'call-center' environment with demonstrated service aptitude.
• Completion of departmental educational courses as required
• Ability to work in a department where calls are monitored and coached on a regular basis to provide constructive feedback for immediate improvement and personal development
• Ability to develop quick rapport with customer base by demonstrating excellent interpersonal and communication skills
• Fluency in Spanish an asset
• Demonstrated ability to thrive in a fast paced, team oriented environment
• Excellent communication, problem solving and time management skills
• Computer literate with proficient keyboarding skills and the ability to learn and adapt to new software applications
• Ability to learn quickly and remain calm under pressure, especially when faced with irate customer calls
• Excellent listening skills and the ability to ask probing questions to understand participant concerns
• Solid organizational and priority management skills, particularly in an environment of rapid change
  
  

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Insurance

Referrals increase your chances of interviewing at Manulife by 2x

Kowloon City District, Hong Kong SAR 3 days ago

Sha Tin District, Hong Kong SAR 1 week ago

Sha Tin District, Hong Kong SAR 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Customer Service Representative – Hong Kong

CCG Hong Kong is the subsidiary of Certified Collectibles Group (CCG), headquartered in Sarasota, Florida. It is part of the world's leading company for the independent valuation of coins, banknotes/paper money, comic books, trading cards (such as Pokémon or sports cards), stamps and other collectibles. In addition to its headquarters in Sarasota, Florida, CCG has additional offices in Munich, London, Shanghai and Hong Kong.

Since 1987, the CCG companies have certified nearly 100 million coins, banknotes, comic books, video games, trading cards, sports cards, stamps, estate items and related collectibles.

Due to ongoing business growth and the ever-increasing demand for our services, we are looking for an experienced full-time Customer Service Representative to join our team in Hong Kong.

In this role you will:

1. Answer incoming customer contacts via phone, email, SMS, and other contact channels
2. Assist customers with in-person appointments
3. Prepare and provide internal and external written correspondence via email
4. Improve customer loyalty through the successful overall support of our local and international B2B and B2C customers via email and on the phone (in Cantonese, Mandarin and English)
5. Review and coordinate customer orders
6. Resolve customer concerns and complaints
7. Collect customer feedback and make recommendations for potential products and/or services to management by analyzing customer needs
8. Maintain and update the customer database
9. Conduct basic research on collectibles (coins, notes, trading cards) using company online tools, databases and other research materials
10. Collaborate closely with internal stakeholders such as accounting, marketing, and logistics
11. Support with other administrative tasks as requested by management

What will help you succeed:

1. 2+ years of previous customer service/call center experience or relevant experience
2. Fluency in spoken and written Cantonese, Mandarin and English (the position requires daily and extensive communication with customers and employees). Further language skills are a great advantage
3. You are motivated by helping other people and have already gained experience in customer service
4. You possess excellent communication and organizational skills
5. You maintain an overview even in stressful situations and impress others with your friendly and confident demeanor
6. You have basic knowledge of computer applications (MS Office)
7. You are a self-starter, like to take initiative and have a developed sense of urgency
8. You strive in an environment of teamwork and flexibility
9. You are willing to travel (trade fair preparation and participation)

Travel Requirements:

This position may require overnight travel on occasion throughout the APAC region to attend and support events and trade shows.