24 Technical Support jobs in Hong Kong

Join to apply for the Technical Support Specialist role at HedgeSPA (Sophisticated Predictive Analytics for Hedge Funds and Leading Institutions) .

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• Install and configure operating systems, platform solutions, and databases internally for staging and at customer sites.
• Respond to customer inquiries and assist in troubleshooting and resolving technical issues.
• Actively update, maintain, and monitor all aspects of cloud or on-premise installations.
• Resolve technical issues related to interruptions.
• Maintain an incident log detailing all required system updates, as well as the date of completion.
• Organize and file documentation pertaining to warranties and instructional guides for all third-party licenses.
• Assist in creating user-friendly training and support materials related to troubleshooting and usage.

• Minimal experience level: Over 1 year.
• Career Level: Entry Level.
• Minimum English Level: Daily Conversation (English usage about 50%).
• Minimum Education Level: Associate Degree/Diploma.
• Required Skills:
• Diploma or higher in Computer, Engineering, or technical courses.
• Knowledge of financial products and risk analytics.
• Knowledge of Javascript, Java, C++, and/or MySQL.
• Web application knowledge is advantageous.

• American-style Employee Stock Option Scheme.
• Negotiable salary based on experience.
• Bonuses paid on top of salary.

• Seniority level: Entry level.
• Employment type: Full-time.
• Job function: Information Technology.

2 days ago Be among the first 25 applicants

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WHO WE ARE
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateexperiences,create new value, and enableorganizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Long Description
WHO WE ARE
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateexperiences,create new value, and enableorganizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.
Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.
What You’ll Do
The Technical Support Engineer is responsible for delivering remote technical support of Pro A/V and Video Teleconferencing solutions to customers and serving as an escalation point for other technical and non-technical team members alike. The Technical Support Engineer (TSE) can be either the initial or secondary contact point for AVI-SPL customers both internal and external.
Day-To-Day Responsibilities

• Ensure customers are receiving prompt and efficient technical support of ProAV and Video Conferencing solutions.
• Handle and respond to inbound phone calls, email inquiries, and escalations from Technical Support Representatives.
• Participate in On-site dispatching, technical troubleshooting and case remediation
• Maintain the TSE case load while managing other common tasks including but not limited to: Triage/root cause analysis, Dispatching field technicians, ordering parts/ issuing RMA’s
• Troubleshoot, document and issue remediation methodologies for contracted and T&M-based clients
• Provide client support to users in the operations and configuration of videoconferencing systems
• Participate as needed in prescribed training curriculum
• Follow up on open issues with escalation groups to provide feedback to customer
• May need to travel to various job sites
• Obtain/maintain industry/manufacturer hardware certifications as required
• Other duties assigned as needed
  

• Communicate and interact with internal employees, clients and colleagues in a professional and timely manner
• Self-starter capable of working independently and ensuring to meet deadlines
• Excellent communication and interpersonal skills, both verbal and written
• Ability to balance multiple tasks with changing priorities
• Excellent structured problem-solving skills
• Demonstrate time management skills with attention to detail
• Ability to troubleshoot basic AV and Video Teleconferencing issues
  

• High School Diploma or equivalent is required
• Formal education in Electronics or related field preferred
• Minimum 2-3 years AV/Teleconferencing experience
• Minimum 2 years customer service experience
• Demonstrated knowledge of Video Teleconferencing endpoints and infrastructure
• Demonstrated knowledge of AV Control systems and integrated room peripherals is desired
• This position requires the applicant to hold industry-recognized certifications as prescribed

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

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Wan Chai District, Hong Kong SAR 3 months ago

Wan Chai District, Hong Kong SAR 3 days ago

Central & Western District, Hong Kong SAR 3 days ago

Wan Chai District, Hong Kong SAR 2 weeks ago

Eastern District, Hong Kong SAR 1 week ago

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Join to apply for the Technical Support Engineer role at Michael Page .

As we continue to expand internationally, we are looking to hire an Application Support Engineer to focus on our growth in APAC. Reporting to the Department Head, you will have a support background and participate in transforming our customer support capabilities.

• Support customers by resolving issues through hands-on technical troubleshooting across our technology stack.
• Build excellent relationships with clients to ensure high customer satisfaction.
• Use technical analysis skills and IT environment knowledge to solve complex issues and promote best practices.
• Collaborate with other departments to deliver positive customer outcomes.
• Work with product management and development teams to channel client feedback into future releases.
• Provide technical documentation for complex workarounds and solutions.
• Improve key operational processes based on experience.
• Read complex application logs to determine likely causes.
• Monitor system alerts, perform initial diagnosis, and escalate as needed.

• Education: Associate degree or higher, preferably in IT or related fields.
• Experience: Relevant IT support experience.
• Technical Skills: Familiar with Windows and Mac OS, basic networking.
• Knowledge: Cisco phone systems, domain account management.
• Languages: Strong communication skills in Mandarin, Cantonese, and English.
• Soft Skills: Problem-solving and excellent communication abilities.

If you're a tech-savvy individual seeking a career in a top-tier asset management firm, apply now for this exciting opportunity.

Royce Chan

Quote job ref: JN-052025-6748367

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology and Engineering
• Industries: Financial Services, Accounting, Banking

1 day ago Be among the first 25 applicants

Stefanini Group is hiring!

Exciting opportunity awaits, let us help you get started!

Click Apply now or you may email: for faster processing!

Job Description:

• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels
• Other duties as assigned by the Level 2 Support Manager
  

• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels
• Other duties as assigned by the Level 2 Support Manager
  

• Excellent proven track record supporting clients in a financial environment
• Excellent proven customer service based approach
• Proven ability to prioritize tasks and issues according to the business impact
• Good written and verbal communication skills
• Good time management skills
• Able to work in a high pressure environment
• Strong organizational and analytical skills
• Ability to multi-task and work under pressure
• Ability to work autonomously and within team
• Flexible and proactive with a "will do' attitude
• Takes responsibility and follows through on issues to closure and root cause resolution
• Demonstrable desire to achieve
• Only fully vaccinated candidates will be considered. This is a requirement to work in our clients facility.
• Dress Code: Business casual
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

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Get notified about new Technical Support Specialist jobs in Hong Kong, Hong Kong SAR .

Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

Hong Kong, Hong Kong SAR HK$24,000.00-HK$0,000.00 2 days ago

Hong Kong, Hong Kong SAR HK 30,000.00-HK 60,000.00 3 days ago

Shenzhen, Guangdong, China CN ,000.00-CN 2,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 8,000.00 2 years ago

Kwun Tong District, Hong Kong SAR 1 month ago

Wan Chai District, Hong Kong SAR 2 weeks ago

Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 2 years ago

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CK Life Sciences is engaged in the business of research and development, manufacturing, commercialisation, marketing, sale of, and investment in, products and assets which fall into three core categories - nutraceuticals, pharmaceuticals and agriculture-related. CK Life Sciences is a member of the CK Hutchison Group.

Responsibilities:

• Provide 1st-tier user support for PC and system functions
• Assist in monitoring servers and network equipment
• Maintain an inventory of IT equipment, hardware, and software
• Conduct on-site system and network health checks

Requirements:

• Diploma or above in Computer Science, IT, Engineering, or related discipline
• A minimum of 3 years of experience in end-user support or equivalent technical assistance
• Knowledge of technical and network support is a plus
• Strong understanding of desktop, server, and networking technologies
• Experience with Microsoft Azure and cloud-based solutions is advantageous
• A team player with good communication skills, self-motivated, and able to manage multiple tasks effectively.
• Candidates with less experience will be considered for the IT Help Desk role

Competitive compensation and benefits package will be offered to the right candidate. We operate a 5-day workweek, and our benefits cover retirement, health, dental and life. Regular shuttle bus service is also provided with pick-ups and drop-offs at designated and convenient locations.

We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data collected will be treated in strictest confidence and handled confidentially by authorized personnel for recruitment-related purposes within the Group.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Retail Health and Personal Care Products

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Get notified about new Information Technology Support Engineer jobs in Tai Po District, Hong Kong SAR .

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At Crypto.com , our dedication to user security is led by our highly experienced Security Team. Comprising an international roster of seasoned cybersecurity experts, our team leads the company's Security, Privacy, and Security Compliance endeavors.

The team includes holders of international patents for technologies integrated in our security architecture. Under the stewardship of a distinguished CISO recognized by the Forbes Technology Council and among the Global Top 100 CISOs, our team has consistently championed industry standards, acquiring certifications like ISO27001, ISO27701, ISO22301, PCI:DSS 3.2.1 (Level 1), NIST Tier 4, and SOC 2 Type II, in addition to the MPI License from Singapore MAS. Our Chief Information Security Officer reports directly to the CEO, underscoring the prioritization of security in our organization's hierarchy.

Our Security Team not only places great emphasis on credentials and expertise but also deeply values hands-on experience, rapid cognition, and dynamic learning. The challenges in the world of crypto are ever-evolving, and as such, our team prides itself on quick adaptability and robust teamwork, ensuring that we stay ahead of potential threats and always safeguard our user base.

We are looking for someone who is enthusiastic about Web3 and blockchain technology. The individual must have hands-on experience in writing smart contracts (DApps) and ideally experience staking on various blockchain networks. The individual will be the go-to person by the wider crypto.com team as an the in the blockchain network. It is a norm in our industry, new blockchains being created/introduced on a weekly basis, the individual is expected to research and understand technically how the new blockchain works and the various features for wallet integration.

The roles will require individuals to have a strong knowledge of blockchain from a practical usage perspective specifically in the smart contract (DApps) and staking. In the early phase, the individual will spend more time supporting the Solana ecosystem but it will be expanded to others like Cronos/Cronos zkEVM.

• Understand DApss and ability to deploy/maintain/monitor smart contracts in Solana/EVM
• Develop an understanding of all supported blockchain and an in-depth knowledge of a select few blockchains
• Research on new blockchain supported by the organization
• Stay up to date with software upgrades and other critical blockchain changes.
• Share (verbal/written) blockchain/DApps knowledge with internal teams including Engineers, DevOps, Sales, Product Manager and Customer Success team.
• Troubleshoot and triage blockchain specific alerts and issues

• Strong client service in a fast paced, high pressure, and dynamic environments
• Past job experiences in supporting applications in 24/7 environment
• Good knowledge of blockchain and its ecosystem and how protocols interact with each other and DApss
• Hands-on experience in running blockchain nodes, writing smart contracts (DApps), staking, governance, bridges
• Knowledge in programming languages such as Rust, Solidity, Javascript, Node.js , Python
• Experience owning technical documentation
• Attention to detail with an analytical mindset
• Adaptive to varying work condition
• Good communication skills in English both written and verbal.

Life @ Crypto.com

Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.

Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.

Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.

Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.

One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.

Are you ready to kickstart your future with us?

Benefits

Competitive salary

Medical insurance package with extended coverage to dependents

Attractive annual leave entitlement including: birthday, work anniversary

Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up

Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.

Work Perks: crypto.com visa card provided upon joining

Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.

About Crypto.com :

Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Learn more at .

Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.

Personal data provided by applicants will be used for recruitment purposes only.

Please note that only shortlisted candidates will be contacted.

At Crypto.com, our dedication to user security is led by our highly experienced Security Team. Comprising an international roster of seasoned cybersecurity experts, our team leads the company's Security, Privacy, and Security Compliance endeavors.

The team includes holders of international patents for technologies integrated in our security architecture. Under the stewardship of a distinguished CISO recognized by the Forbes Technology Council and among the Global Top 100 CISOs, our team has consistently championed industry standards, acquiring certifications like ISO27001, ISO27701, ISO22301, PCI:DSS 3.2.1 (Level 1), NIST Tier 4, and SOC 2 Type II, in addition to the MPI License from Singapore MAS. Our Chief Information Security Officer reports directly to the CEO, underscoring the prioritization of security in our organization's hierarchy.

Our Security Team not only places great emphasis on credentials and expertise but also deeply values hands-on experience, rapid cognition, and dynamic learning. The challenges in the world of crypto are ever-evolving, and as such, our team prides itself on quick adaptability and robust teamwork, ensuring that we stay ahead of potential threats and always safeguard our user base.

We are looking for someone who is enthusiastic about Web3 and blockchain technology. The individual must have hands-on experience in writing smart contracts (DApps) and ideally experience staking on various blockchain networks. The individual will be the go-to person by the wider crypto.com team as an the in the blockchain network. It is a norm in our industry, new blockchains being created/introduced on a weekly basis, the individual is expected to research and understand technically how the new blockchain works and the various features for wallet integration.

The roles will require individuals to have a strong knowledge of blockchain from a practical usage perspective specifically in the smart contract (DApps) and staking. In the early phase, the individual will spend more time supporting the Solana ecosystem but it will be expanded to others like Cronos/Cronos zkEVM.

• Understand DApss and ability to deploy/maintain/monitor smart contracts in Solana/EVM
• Develop an understanding of all supported blockchain and an in-depth knowledge of a select few blockchains
• Research on new blockchain supported by the organization
• Stay up to date with software upgrades and other critical blockchain changes.
• Share (verbal/written) blockchain/DApps knowledge with internal teams including Engineers, DevOps, Sales, Product Manager and Customer Success team.
• Troubleshoot and triage blockchain specific alerts and issues

• Strong client service in a fast paced, high pressure, and dynamic environments
• Past job experiences in supporting applications in 24/7 environment
• Good knowledge of blockchain and its ecosystem and how protocols interact with each other and DApss
• Hands-on experience in running blockchain nodes, writing smart contracts (DApps), staking, governance, bridges
• Knowledge in programming languages such as Rust, Solidity, Javascript, Node.js, Python
• Experience owning technical documentation
• Attention to detail with an analytical mindset
• Adaptive to varying work condition
• Good communication skills in English both written and verbal.

Life @ Crypto.com

Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.

Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.

Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.

Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.

One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.

Are you ready to kickstart your future with us?

Benefits

Competitive salary

Medical insurance package with extended coverage to dependents

Attractive annual leave entitlement including: birthday, work anniversary

Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up

Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.

Work Perks:crypto.comvisa card provided upon joining

OurCrypto.combenefits packages vary depending on region requirements, you can learn more from our talent acquisition team.

About Crypto.com :

Founded in 2016,Crypto.comserves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet. Built on a foundation of security, privacy, and compliance,Crypto.comis committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Learn more at

Crypto.comis an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way.Crypto.comvalues diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.

Personal data provided by applicants will be used for recruitment purposes only.

Please note that only shortlisted candidates will be contacted.

AV Event and On-site Technical Support - Hong Kong

Location: Hong Kong

Business Area: Workplace Operations and Supply Chain

Ref #: 10042228

Bloomberg is the global leader in business and financial data, news and insights. Using the power of technology, we connect the world’s decision makers to accurate information on the financial markets – and help them make faster, smarter decisions.

Who we are:

Through our services and applications, Workplace Operations & Supply Chain provide an employee experience that drives innovation, collaboration, productivity, and transparency. Our Global Employee Operations Team is central to this effort by providing platinum support to 21,000 employees and more than 500,000 annual visitors in more than 170 state-of-the-art offices around the world. We are a close-knit, hardworking team that relies upon a complex set of proprietary and third-party systems to deliver the services we provide.

What’s the role:

We are seeking an experienced AV Event technician to join Bloomberg’s workplace operations events team in our Hong Kong office. This role is a combination of technical event execution, AV infrastructure maintenance and technical escalation support. You’ll be primarily tasked with planning and executing AV events within Bloomberg’s offices. This includes both setting up higher profile events in our MPRs and auditorium event spaces as well as providing support in the training rooms. When not executing events, you’ll be responsible for the day-to-day maintenance of our conference rooms, AV event spaces, training rooms, digital signage and high-level tech support needs. This can include assisting our help desk and on-site support teams with high ticket volumes. A top candidate will have extensive experience operating AV equipment during live events, maintaining AV infrastructure and providing best of class customer service to our internal and external stakeholders.

We’ll trust you to:

• Have solid experience as a Live event technician, working closely with other team members across APAC.
• Be comfortable working on high profile events including vision/audio Mixing, camera framing, lighting, floor managing, racking cameras, and a good solid understanding of sophisticated AV events systems.
• Have a broad understanding of all aspects of corporate AV needs.
• Be confident working independently, in fast-paced dynamic environment involving live events, IPTV, video conferencing platforms (Zoom, Webex, MS Teams, etc.), training room management and general AV infrastructure support.
• Ability to troubleshoot sophisticated audio, video, network switching and control systems problems.
• Meeting with stakeholders to discuss audio, lighting, and video/content requirements.
• Manage vendor activities and maintain both new and existing vendor relationships to ensure that vendors fulfil their contractual obligations.

You’ll need to have:

• Demonstrated experience completing technical installation of AV technology, including equipment rack fabrication, site preparation, termination and calibration of audio and video equipment, and implementation of Crestron systems.
• Experience within Event Management: working with event's team to ensure each and every event is produced effectively.
• A steadfast demeanor towards customer service.
• A highly motivated, self-driven, proven analytical and problem-solving abilities.
• Flexibility and enthusiasm when assisting our service desk and support teams with trouble tickets.
• Ability to demonstrate outstanding technical/troubleshooting skills.
• Experience working with high profile guests and c-suite executives.
• Knowledge of Digital Signage, video processors, Crestron systems and corporate AV equipment.
• Solid experience of video conferencing platforms such as Zoom, Webex and MS Teams.
• Ability to operate successfully in a global landscape and have the dedication to move towards standardization and continuous improvement of processes.
• Ability to work effectively in a fast-paced, innovative environment demonstrating high energy, a sense of urgency and decisiveness.
• Flexibility in work hours, dictated by event schedule and business needs.
• Fluency in both written and spoken English.

We’d love to see:

• Audio DSP, video processing, control system platform certifications (i.e., Biamp, Q-Sys, Extron, Christie, Crestron, AVIXA).
• Network security and vulnerability standard methodologies.
• Complete solid understanding of today's AV technology.
• Ability to respond to changes in a short time frame.
• Valuing being a part of a best-in-class service team.
• Examples of completed projects and provide positive references.

We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.

Learn more about our office and benefits:

Wati is a growing SaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp.

Backed by global investors such as Sequoia, DST Global, and Tiger Global, we're Shopify's first investment in a startup in Asia.

Headquartered in Hong Kong and trusted by 12000+ customers across 100+ countries. We're a rapidly expanding team filled with talented people from around the globe.

We are growing fast, and we are now looking for a Customer Support Associate to join our team. As a Customer Support Associate, you will play a key role in ensuring our customers receive timely, helpful, and high-quality support. You will work closely with users to resolve their queries, guide them through features, and help them get the most out of our platform.

Responsibilities:

• Respond to customer queries promptly and accurately via phone, email or chat.
• Identify customer needs and help customers use specific features.
• Analyse and report product malfunctions.
• Update our internal databases with information about technical issues and helpful customer discussions.

• Share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities.
• Follow up with customers to ensure their technical issues are resolved.
• Gather and share customer feedback with our Product, Sales and Marketing teams.

• Minimum of 2 years experience as a Customer Service Support or similar CS role.

• English Proficiency - Excellent communication in verbal and written.
• Experience working within a SaaS environment is required.
• Experience using help desk software and remote support tools.
• Must have a strong understanding of how CRM systems work.
• Excellent communication and problem-solving skills.
• Ability to demonstrate patience when handling complex queries and challenges.
• Flexible to work on a shift schedule including night shifts and weekends.