877 Customer Support jobs in Hong Kong

We are looking for an experienced Customer Support Lead to manage and mentor a team of Customer Support Executives. The Lead will be responsible for ensuring high levels of customer satisfaction, overseeing team performance, and implementing strategies to improve service quality.

• Lead and manage a team of Customer Support Executives, providing guidance, training, and support.
• Monitor team performance and ensure adherence to service level agreements (SLAs).
• Develop and implement customer service strategies to enhance customer satisfaction.
• Analyze customer feedback and identify areas for improvement.
• Collaborate with other departments to ensure seamless customer experiences.
• Prepare and present regular reports on team performance and customer satisfaction metrics.
• Participate in the recruitment and onboarding of new customer support staff.

• Bachelor's degree in Business Administration, Customer Service, or a related field.
• Minimum of 3 years of experience in customer support, with at least 1 year in a leadership role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Native English speaker with excellent written and verbal communication skills.
• Familiarity with CRM software and ticketing systems.

• Experience in the financial services industry.
• Knowledge of financial markets and trading platforms.
• Experience with customer service software such as Zendesk or Salesforce.
• Ability to work well under pressure and manage multiple tasks simultaneously.

Benefits include a competitive salary, performance-based bonuses, comprehensive training, and a collaborative work environment.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: Capital Markets

This job posting is active.

• Handle customer transactions, including inquiries, loans, deposits, FX, onboarding, registration updates, and KYC.
• Coordinate with departments to process transactions efficiently.
• Support Relationship Managers in managing customer relationships and identifying new business opportunities.
• Streamline workflows and train new team members.
• Assist with ad-hoc projects as needed.

• Bachelor's degree in Business or a related field.
• 2+ years of banking experience, preferably in corporate banking.
• Knowledge of corporate banking products and operations.
• Customer-focused with strong communication and teamwork skills.
• Proficient in English and Chinese.

Walk Japan was founded in 1992 and is the pioneering operator of walking tours of Japan.

To learn more about us, visit:

For the expansion of our office based in Hong Kong, we are now inviting high caliber candidates with extensive Japan travel experience to apply for Customer Support Officer.

Responsibilities

• Full time customer support role, communicating with Walk Japan's customers via email and telephone.
• Supporting and working with Walk Japan's customer support team, operations staff and tour leaders in Japan.
• Assisting with invoicing.
• General office support as assigned by manager.
• Based in our Hong Kong office, but required to travel to Japan on occasion.

Requirements

• Native level written / spoken English and good command of Japanese.
• Good team player with pleasant, patient and meticulous personality.
• Good PC literacy (MS Office, Word & Excel)
• Immediate availability is preferred.

We are looking for candidates that seek a long term career path and offer an attractive salary, performance bonus, 5-day work week, bank holidays and medical scheme. Interested parties please send full resume with current and expected salary and availability.

Personal data collected will be used for recruitment purpose only.

Becoming one of our family, you will enjoy

• Collaborative Team Environment
• Standard Five-Day Work Week
• Comprehensive Medical Insurance
• Attractive and Competitive Salary Package
• Accelerated Career Advancement Opportunities

Job Description

• Respond to customer support enquires via phone, email or service system
• Provide customer assistance and support over the phone or via remote access
• Keep record of problems, their resolution and document the customer interaction on the system
• Manage IT Helpdesk tickets in a timely manner
• Perform troubleshooting using different diagnostic techniques
• Redirect unresolved issues to the next level of support personnel if needed
• Follow-up with clients to ensure issues are resolved

Job Requirements

• Certificate or diploma in computer science, information technology, or similar
• Ability to diagnose and resolve basic computer technical issues
• Knowledge of computer hardware and software
• Flexibility to work at shifts
• Excellent interpersonal and communication skills
• Fluent in both written and spoken Chinese and English

Job Summary
As a Customer Support Engineer, you will be the first point of contact for our clients, providing exceptional support and guidance for our products. You will troubleshoot issues, answer technical queries, and work closely with our engineering team to resolve complex problems.

Key Responsibilities

• Provide first-line support to clients via designated email, chat, and phone.
• Diagnose and resolve technical issues related to software and applications.
• Assist clients in understanding and utilizing our products effectively.
• Create and maintain documentation for troubleshooting procedures and FAQs.
• Collaborate with the engineering team to escalate and resolve complex issues.
• Conduct training sessions for clients on product features and updates.
• Gather client feedback and communicate insights to product development teams.
• Stay updated on product features, industry trends, and best practices in AI technology.

Qualifications

• Bachelor's degree in computer science, Information Technology, or a related field.
• 2-6 years of experience in technical support or customer service, preferably in the software or AI industry.
• Strong understanding of AI technologies and applications.
• Excellent problem-solving skills and attention to detail.
• Ability to communicate complex technical information clearly and effectively.
• Experience with support ticketing systems and remote troubleshooting tools.
• Familiarity with programming languages (e.g., Python, Typescript) is a plus.
• Familiarity with Kubernetes, Linux, Database is a plus
• Strong interpersonal skills and a commitment to customer satisfaction.

Our client is a leading global payment gateway tech firm , they are looking for a proactive and tech-savvy Support Representative to join our expanding FinTech team in Hong Kong.

Responsibilities:

• Address and resolve customer inquiries via email, messaging apps, and video calls.
• Assist merchants with API integrations.
• Support technical workflows associated with our global payment gateway.
• Collaborate with product and platform teams to enhance service delivery.
• Identify bugs and provide constructive product feedback.
• Perform manual quality assurance and handle third-party interactions.

Qualifications:

• Experience in technical/customer support
• Strong organizational, analytical, written, and verbal communication skills
• Passion for troubleshooting and constant self-learning
• Superb attention to detail
• Ability to quickly learn and adapt to new features and innovations

The Role:

We are seeking a highly motivated and customer-focused Customer Support Specialist to join our Customer Centre. You will be responsible for managing inbound customer enquiries and complaints, providing one-stop customer care services, and ensuring a positive customer experience.

Key Responsibilities:

• Manage group medical inbound customer enquiries and complaints from various touchpoints, including calls, emails, written correspondence, and social media channels
• Establish and maintain good customer relationships by providing one-stop customer care services
• Provide after-sales service to customers, including policy endorsements and claims handling
• Ensure service delivery meets company standards and complies with internal and regulatory requirements
• Ensure the accuracy of data and activities logged in the system
• Support initiatives and projects assigned to drive process improvements

Requirements:

• DSE / HKCEE graduate or above qualifications
• Holder of IIQE (Paper I & II) qualifications
• At least 3 years of experience in an inbound call center environment with a focus on customer service, complaint, and claims handling
• Group medical knowledge and experience are essential
• Self-motivated, independent, good team player, customer-oriented with excellent customer service and communication skills
• Fluency in Cantonese, good command of English and Mandarin would be an advantage
• Proficient in MS Word, Excel, PowerPoint, and Chinese Word Processing

Wati is a growing SaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp.

Backed by global investors such as Sequoia, DST Global, and Tiger Global, we're Shopify's first investment in a startup in Asia.

Headquartered in Hong Kong and trusted by 12000+ customers across 100+ countries. We're a rapidly expanding team filled with talented people from around the globe.

We are growing fast, and we are now looking for a Customer Support Associate to join our team. As a Customer Support Associate, you will play a key role in ensuring our customers receive timely, helpful, and high-quality support. You will work closely with users to resolve their queries, guide them through features, and help them get the most out of our platform.

Responsibilities:

• Respond to customer queries promptly and accurately via phone, email or chat.
• Identify customer needs and help customers use specific features.
• Analyse and report product malfunctions.
• Update our internal databases with information about technical issues and helpful customer discussions.

• Share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities.
• Follow up with customers to ensure their technical issues are resolved.
• Gather and share customer feedback with our Product, Sales and Marketing teams.

• Minimum of 2 years experience as a Customer Service Support or similar CS role.

• English Proficiency - Excellent communication in verbal and written.
• Experience working within a SaaS environment is required.
• Experience using help desk software and remote support tools.
• Must have a strong understanding of how CRM systems work.
• Excellent communication and problem-solving skills.
• Ability to demonstrate patience when handling complex queries and challenges.
• Flexible to work on a shift schedule including night shifts and weekends.

We are looking for an experienced Customer Support Lead to manage and mentor a team of Customer Support Executives. The Lead will be responsible for ensuring high levels of customer satisfaction, overseeing team performance, and implementing strategies to improve service quality.

• Lead and manage a team of Customer Support Executives, providing guidance, training, and support.
• Monitor team performance and ensure adherence to service level agreements (SLAs).
• Develop and implement customer service strategies to enhance customer satisfaction.
• Analyze customer feedback and identify areas for improvement.
• Collaborate with other departments to ensure seamless customer experiences.
• Prepare and present regular reports on team performance and customer satisfaction metrics.
• Participate in the recruitment and onboarding of new customer support staff.

• Bachelor's degree in Business Administration, Customer Service, or a related field.
• Minimum of 3 years of experience in customer support, with at least 1 year in a leadership role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Native English speaker with excellent written and verbal communication skills.
• Familiarity with CRM software and ticketing systems.

• Experience in the financial services industry.
• Knowledge of financial markets and trading platforms.
• Experience with customer service software such as Zendesk or Salesforce.
• Ability to work well under pressure and manage multiple tasks simultaneously.

Benefits include a competitive salary, performance-based bonuses, comprehensive training, and a collaborative work environment.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: Capital Markets

This job posting is active.