72 Customer Support jobs in Hong Kong

4 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

How to build a growth model with an integrated digital ecosystem consists of business verticals ranging from e-Commerce, insurance, digital health, travel to FinTech services including digital wallets, BNPL and digital lending? Looking be a game-changer? Keep reading!

HKT’s Digital Ventures bring to life innovations that take fintech, loyalty rewards and e-commerce to the next level. Leveraged by high profiling loyalty program and big data of high future visibility, we run a very successful and promising digital ecosystem in Hong Kong.

Job Highlights

• Handle customer telephone enquiries, address the concerns and queries from customers and merchants.
• Provide technical support to resolve issues with HKT financial services.
• Carry out ad hoc assignments for Call Centre operations.

Key Responsibilities

• Provide professional quality customer services and technical support via handling inbound / outbound calls to resolve merchants’ issues and enquiries on HKT POS.
• Collaborate with other internal teams, such as the Product Team, Business Development team, and settlement team, for cascading and/or escalations of HKT POS services-related concerns.
• Analyze payments-related issues, assist with disputes and provide sustainable solutions.
• Assist with exceptional and unusual situations or customer concerns with merchant processing and equipment.
• Contribute to process improvement in merchant support by identifying sources of merchant issues, recognizing trends and sharing reports with the Manager.
• Carry out ad hoc assignments for call centre operations.
• Keeps up-to-date and self-equipped on required knowledge and skill sets proactively.

Requirements

• Minimum 1 year experience in online customer support, live chat and calls.
• Organized and able to multitask across different platforms
• Maintaining composure under pressure and demonstrating patience.
• Excellent cross-functional collaboration skills
• Assertive nature and ability to be the voice of the customer when communicating internally
• Knowledge of computer applications e.g., Internet, Microsoft Office
• Able to perform shift duty on weekends and public holidays, depending on work schedule.
• Candidate with more experience will be considered as Senior Customer Support Executive

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies ( a copy of which will be provided immediately upon request.

All personal data provided by candidates will be used for recruitment purposes only by HKT Services Limited in accordance with HKT's Privacy Statement, which is available on our website. Unless otherwise instructed in writing, candidates may be considered for other suitable positions within the Group (being, HKT Limited, PCCW Limited and their respective subsidiaries, affiliates and associated companies). Personal data of unsuccessful candidates will normally be destroyed 24 months after rejection of the candidate's application. If you have any questions regarding your personal data held by HKT Services Limited HKT's Privacy Statement, please feel free to contact our Privacy Compliance Officer by writing to or GPO Box 9896, Hong Kong.

• Seniority level Entry level

• Employment type Full-time

• Job function Customer Service
• Industries Telecommunications

Referrals increase your chances of interviewing at HKT by 2x

Wong Tai Sin District, Hong Kong SAR 3 weeks ago

Kwun Tong District, Hong Kong SAR 5 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

We are looking for an experienced Customer Support Lead to manage and mentor a team of Customer Support Executives. The Lead will be responsible for ensuring high levels of customer satisfaction, overseeing team performance, and implementing strategies to improve service quality.

• Lead and manage a team of Customer Support Executives, providing guidance, training, and support.
• Monitor team performance and ensure adherence to service level agreements (SLAs).
• Develop and implement customer service strategies to enhance customer satisfaction.
• Analyze customer feedback and identify areas for improvement.
• Collaborate with other departments to ensure seamless customer experiences.
• Prepare and present regular reports on team performance and customer satisfaction metrics.
• Participate in the recruitment and onboarding of new customer support staff.

• Bachelor's degree in Business Administration, Customer Service, or a related field.
• Minimum of 3 years of experience in customer support, with at least 1 year in a leadership role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Native English speaker with excellent written and verbal communication skills.
• Familiarity with CRM software and ticketing systems.

• Experience in the financial services industry.
• Knowledge of financial markets and trading platforms.
• Experience with customer service software such as Zendesk or Salesforce.
• Ability to work well under pressure and manage multiple tasks simultaneously.

Benefits include a competitive salary, performance-based bonuses, comprehensive training, and a collaborative work environment.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: Capital Markets

This job posting is active.

We are looking for an experienced Customer Support Lead to manage and mentor a team of Customer Support Executives. The Lead will be responsible for ensuring high levels of customer satisfaction, overseeing team performance, and implementing strategies to improve service quality.

• Lead and manage a team of Customer Support Executives, providing guidance, training, and support.
• Monitor team performance and ensure adherence to service level agreements (SLAs).
• Develop and implement customer service strategies to enhance customer satisfaction.
• Analyze customer feedback and identify areas for improvement.
• Collaborate with other departments to ensure seamless customer experiences.
• Prepare and present regular reports on team performance and customer satisfaction metrics.
• Participate in the recruitment and onboarding of new customer support staff.

• Bachelor's degree in Business Administration, Customer Service, or a related field.
• Minimum of 3 years of experience in customer support, with at least 1 year in a leadership role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Native English speaker with excellent written and verbal communication skills.
• Familiarity with CRM software and ticketing systems.

• Experience in the financial services industry.
• Knowledge of financial markets and trading platforms.
• Experience with customer service software such as Zendesk or Salesforce.
• Ability to work well under pressure and manage multiple tasks simultaneously.

Benefits include a competitive salary, performance-based bonuses, comprehensive training, and a collaborative work environment.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: Capital Markets

This job posting is active.

4 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

How to build a growth model with an integrated digital ecosystem consists of business verticals ranging from e-Commerce, insurance, digital health, travel to FinTech services including digital wallets, BNPL and digital lending? Looking be a game-changer? Keep reading!

HKT’s Digital Ventures bring to life innovations that take fintech, loyalty rewards and e-commerce to the next level. Leveraged by high profiling loyalty program and big data of high future visibility, we run a very successful and promising digital ecosystem in Hong Kong.

Job Highlights

• Handle customer telephone enquiries, address the concerns and queries from customers and merchants.
• Provide technical support to resolve issues with HKT financial services.
• Carry out ad hoc assignments for Call Centre operations.

Key Responsibilities

• Provide professional quality customer services and technical support via handling inbound / outbound calls to resolve merchants’ issues and enquiries on HKT POS.
• Collaborate with other internal teams, such as the Product Team, Business Development team, and settlement team, for cascading and/or escalations of HKT POS services-related concerns.
• Analyze payments-related issues, assist with disputes and provide sustainable solutions.
• Assist with exceptional and unusual situations or customer concerns with merchant processing and equipment.
• Contribute to process improvement in merchant support by identifying sources of merchant issues, recognizing trends and sharing reports with the Manager.
• Carry out ad hoc assignments for call centre operations.
• Keeps up-to-date and self-equipped on required knowledge and skill sets proactively.

Requirements

• Minimum 1 year experience in online customer support, live chat and calls.
• Organized and able to multitask across different platforms
• Maintaining composure under pressure and demonstrating patience.
• Excellent cross-functional collaboration skills
• Assertive nature and ability to be the voice of the customer when communicating internally
• Knowledge of computer applications e.g., Internet, Microsoft Office
• Able to perform shift duty on weekends and public holidays, depending on work schedule.
• Candidate with more experience will be considered as Senior Customer Support Executive

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies ( a copy of which will be provided immediately upon request.

All personal data provided by candidates will be used for recruitment purposes only by HKT Services Limited in accordance with HKT's Privacy Statement, which is available on our website. Unless otherwise instructed in writing, candidates may be considered for other suitable positions within the Group (being, HKT Limited, PCCW Limited and their respective subsidiaries, affiliates and associated companies). Personal data of unsuccessful candidates will normally be destroyed 24 months after rejection of the candidate's application. If you have any questions regarding your personal data held by HKT Services Limited HKT's Privacy Statement, please feel free to contact our Privacy Compliance Officer by writing to or GPO Box 9896, Hong Kong.

• Seniority level Entry level

• Employment type Full-time

• Job function Customer Service
• Industries Telecommunications

Referrals increase your chances of interviewing at HKT by 2x

Wong Tai Sin District, Hong Kong SAR 3 weeks ago

Kwun Tong District, Hong Kong SAR 5 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Wati is a growing SaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp.

Backed by global investors such as Sequoia, DST Global, and Tiger Global, we're Shopify's first investment in a startup in Asia.

Headquartered in Hong Kong and trusted by 12000+ customers across 100+ countries. We're a rapidly expanding team filled with talented people from around the globe.

We are growing fast, and we are now looking for a Customer Support Associate to join our team. As a Customer Support Associate, you will play a key role in ensuring our customers receive timely, helpful, and high-quality support. You will work closely with users to resolve their queries, guide them through features, and help them get the most out of our platform.

Responsibilities:

• Respond to customer queries promptly and accurately via phone, email or chat.
• Identify customer needs and help customers use specific features.
• Analyse and report product malfunctions.
• Update our internal databases with information about technical issues and helpful customer discussions.

• Share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities.
• Follow up with customers to ensure their technical issues are resolved.
• Gather and share customer feedback with our Product, Sales and Marketing teams.

• Minimum of 2 years experience as a Customer Service Support or similar CS role.

• English Proficiency - Excellent communication in verbal and written.
• Experience working within a SaaS environment is required.
• Experience using help desk software and remote support tools.
• Must have a strong understanding of how CRM systems work.
• Excellent communication and problem-solving skills.
• Ability to demonstrate patience when handling complex queries and challenges.
• Flexible to work on a shift schedule including night shifts and weekends.

Join to apply for the Customer Support Specialist - Mandarin speaker role at Candex .

3 days ago Be among the first 25 applicants.

Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services transform the buying experience for large companies worldwide. Buyers enjoy simplicity, vendors get paid faster, and procurement teams gain increased control — Everyone wins!

We serve the Global 2000 companies, including some of the world’s biggest corporations. With over $85M raised from investors like Goldman Sachs, JP Morgan, American Express, and others, and available in nearly 50 countries, Candex is expanding rapidly. We seek ambitious, fun individuals to join us in revolutionizing how businesses engage and pay suppliers.

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, to resolve customer queries, recommend solutions, and guide users through features. The role involves assisting both internal and external customers via our ticketing system, triaging tickets, and maintaining proficiency with Candex’s systems and technologies.

Success in this role requires excellent communication skills, trust-building with clients, strong time management, and a passion for customer service and self-improvement. The ideal candidate is a great brand ambassador willing to go the extra mile to ensure customer satisfaction. This position is fully remote.

1. Onboarding new users and promoting user adoption.
2. Managing pending orders and payments.
3. Reconciliation of orders to ensure data accuracy.
4. Responding promptly to customer queries via ticketing, email, or phone.
5. Collaborating with colleagues to resolve issues.
6. Identifying common problems, escalating issues, and suggesting improvements.
7. Addressing support and technical issues during interactions.

1. Previous experience in customer support or service roles.
2. Excellent problem-solving and judgment skills.
3. Experience with CRM and ticketing tools.
4. Native Mandarin, fluent Cantonese and English (written and verbal).
5. Additional language proficiency is a plus.
6. Fintech or high-tech experience preferred.
7. Strong interpersonal and communication skills.
8. Proficient computer skills.
9. Attention to detail and numerical accuracy.
10. Organized, capable of multitasking and working under pressure.
11. Tech-savvy with quick learning ability.

We are committed to diversity and inclusivity. Even if you don’t meet every requirement, we encourage you to apply if you believe you are a good fit. Our hiring prioritizes skills and potential.

Join to apply for the Customer Support Specialist - Mandarin speaker role at Candex .

3 days ago Be among the first 25 applicants.

Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services transform the buying experience for large companies worldwide. Buyers enjoy simplicity, vendors get paid faster, and procurement teams gain increased control — Everyone wins!

We serve the Global 2000 companies, including some of the world’s biggest corporations. With over $85M raised from investors like Goldman Sachs, JP Morgan, American Express, and others, and available in nearly 50 countries, Candex is expanding rapidly. We seek ambitious, fun individuals to join us in revolutionizing how businesses engage and pay suppliers.

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, to resolve customer queries, recommend solutions, and guide users through features. The role involves assisting both internal and external customers via our ticketing system, triaging tickets, and maintaining proficiency with Candex’s systems and technologies.

Success in this role requires excellent communication skills, trust-building with clients, strong time management, and a passion for customer service and self-improvement. The ideal candidate is a great brand ambassador willing to go the extra mile to ensure customer satisfaction. This position is fully remote.

• Onboarding new users and promoting user adoption.
• Managing pending orders and payments.
• Reconciliation of orders to ensure data accuracy.
• Responding promptly to customer queries via ticketing, email, or phone.
• Collaborating with colleagues to resolve issues.
• Identifying common problems, escalating issues, and suggesting improvements.
• Addressing support and technical issues during interactions.

• Previous experience in customer support or service roles.
• Excellent problem-solving and judgment skills.
• Experience with CRM and ticketing tools.
• Native Mandarin, fluent Cantonese and English (written and verbal).
• Additional language proficiency is a plus.
• Fintech or high-tech experience preferred.
• Strong interpersonal and communication skills.
• Proficient computer skills.
• Attention to detail and numerical accuracy.
• Organized, capable of multitasking and working under pressure.
• Tech-savvy with quick learning ability.

We are committed to diversity and inclusivity. Even if you don’t meet every requirement, we encourage you to apply if you believe you are a good fit. Our hiring prioritizes skills and potential.

Join to apply for the Specialist / Senior Specialist, Digital Business (Customer Support) role at United Asia Finance Ltd.

• Handle online loan applications, including processing, approval, and disbursement
• Respond to hotline inquiries and provide support via phone, email, or business messaging applications
• Perform general clerical and administrative tasks
• Undertake ad hoc duties as assigned

• F.5 HKCEE / F.6 HKDSE, high school diploma or equivalent
• Minimum 2 years of customer service experience in e-commerce, banking, or finance industry, preferably in consumer lending
• Proficiency in business messaging applications (e.g., WhatsApp)
• Good interpersonal skills, willing to learn, mature
• Fluent in written and spoken English and Chinese
• On-the-job training will be provided
• More experienced candidates may be considered for the role of Senior Specialist, Digital Business

Join to apply for the Specialist / Senior Specialist, Digital Business (Customer Support) role at United Asia Finance Ltd.

• Handle online loan applications, including processing, approval, and disbursement
• Respond to hotline inquiries and provide support via phone, email, or business messaging applications
• Perform general clerical and administrative tasks
• Undertake ad hoc duties as assigned

• F.5 HKCEE / F.6 HKDSE, high school diploma or equivalent
• Minimum 2 years of customer service experience in e-commerce, banking, or finance industry, preferably in consumer lending
• Proficiency in business messaging applications (e.g., WhatsApp)
• Good interpersonal skills, willing to learn, mature
• Fluent in written and spoken English and Chinese
• On-the-job training will be provided
• More experienced candidates may be considered for the role of Senior Specialist, Digital Business