245 Customer Support jobs in Hong Kong

Wati is a growing SaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp.

Backed by global investors such as Sequoia, DST Global, and Tiger Global, we're Shopify's first investment in a startup in Asia.

Headquartered in Hong Kong and trusted by 12000+ customers across 100+ countries. We're a rapidly expanding team filled with talented people from around the globe.

We are growing fast, and we are now looking for a Customer Support Associate to join our team. As a Customer Support Associate, you will play a key role in ensuring our customers receive timely, helpful, and high-quality support. You will work closely with users to resolve their queries, guide them through features, and help them get the most out of our platform.

Responsibilities:

• Respond to customer queries promptly and accurately via phone, email or chat.
• Identify customer needs and help customers use specific features.
• Analyse and report product malfunctions.
• Update our internal databases with information about technical issues and helpful customer discussions.

• Share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities.
• Follow up with customers to ensure their technical issues are resolved.
• Gather and share customer feedback with our Product, Sales and Marketing teams.

• Minimum of 2 years experience as a Customer Service Support or similar CS role.

• English Proficiency - Excellent communication in verbal and written.
• Experience working within a SaaS environment is required.
• Experience using help desk software and remote support tools.
• Must have a strong understanding of how CRM systems work.
• Excellent communication and problem-solving skills.
• Ability to demonstrate patience when handling complex queries and challenges.
• Flexible to work on a shift schedule including night shifts and weekends.

We are looking for an experienced Customer Support Lead to manage and mentor a team of Customer Support Executives. The Lead will be responsible for ensuring high levels of customer satisfaction, overseeing team performance, and implementing strategies to improve service quality.

• Lead and manage a team of Customer Support Executives, providing guidance, training, and support.
• Monitor team performance and ensure adherence to service level agreements (SLAs).
• Develop and implement customer service strategies to enhance customer satisfaction.
• Analyze customer feedback and identify areas for improvement.
• Collaborate with other departments to ensure seamless customer experiences.
• Prepare and present regular reports on team performance and customer satisfaction metrics.
• Participate in the recruitment and onboarding of new customer support staff.

• Bachelor's degree in Business Administration, Customer Service, or a related field.
• Minimum of 3 years of experience in customer support, with at least 1 year in a leadership role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Native English speaker with excellent written and verbal communication skills.
• Familiarity with CRM software and ticketing systems.

• Experience in the financial services industry.
• Knowledge of financial markets and trading platforms.
• Experience with customer service software such as Zendesk or Salesforce.
• Ability to work well under pressure and manage multiple tasks simultaneously.

Benefits include a competitive salary, performance-based bonuses, comprehensive training, and a collaborative work environment.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: Capital Markets

This job posting is active.

Wati is a growing SaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp.

Backed by global investors such as Sequoia, DST Global, and Tiger Global, we're Shopify's first investment in a startup in Asia.

Headquartered in Hong Kong and trusted by 12000+ customers across 100+ countries. We're a rapidly expanding team filled with talented people from around the globe.

We are growing fast, and we are now looking for a Customer Support Associate to join our team. As a Customer Support Associate, you will play a key role in ensuring our customers receive timely, helpful, and high-quality support. You will work closely with users to resolve their queries, guide them through features, and help them get the most out of our platform.

Responsibilities:

• Respond to customer queries promptly and accurately via phone, email or chat.
• Identify customer needs and help customers use specific features.
• Analyse and report product malfunctions.
• Update our internal databases with information about technical issues and helpful customer discussions.

• Share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities.
• Follow up with customers to ensure their technical issues are resolved.
• Gather and share customer feedback with our Product, Sales and Marketing teams.

• Minimum of 2 years experience as a Customer Service Support or similar CS role.

• English Proficiency - Excellent communication in verbal and written.
• Experience working within a SaaS environment is required.
• Experience using help desk software and remote support tools.
• Must have a strong understanding of how CRM systems work.
• Excellent communication and problem-solving skills.
• Ability to demonstrate patience when handling complex queries and challenges.
• Flexible to work on a shift schedule including night shifts and weekends.

Join to apply for the Customer Support Engineer role at Fano (Fano Labs)

1 week ago Be among the first 25 applicants

Join to apply for the Customer Support Engineer role at Fano (Fano Labs)

Job Summary
As a Customer Support Engineer, you will be the first point of contact for our clients, providing exceptional support and guidance for our products. You will troubleshoot issues, answer technical queries, and work closely with our engineering team to resolve complex problems.

Job Summary
As a Customer Support Engineer, you will be the first point of contact for our clients, providing exceptional support and guidance for our products. You will troubleshoot issues, answer technical queries, and work closely with our engineering team to resolve complex problems.
Key Responsibilities

• Provide first-line support to clients via designated email, chat, and phone.
• Diagnose and resolve technical issues related to software and applications.
• Assist clients in understanding and utilizing our products effectively.
• Create and maintain documentation for troubleshooting procedures and FAQs.
• Collaborate with the engineering team to escalate and resolve complex issues.
• Conduct training sessions for clients on product features and updates.
• Gather client feedback and communicate insights to product development teams.
• Stay updated on product features, industry trends, and best practices in AI technology.
  

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 2-6 years of experience in technical support or customer service, preferably in the software or AI industry.
• Strong understanding of AI technologies and applications.
• Excellent problem-solving skills and attention to detail.
• Ability to communicate complex technical information clearly and effectively.
• Experience with support ticketing systems and remote troubleshooting tools.
• Familiarity with programming languages (e.g., Python, Typescript) is a plus.
• Familiarity with Kubernetes, Linux, Database is a plus
• Strong interpersonal skills and a commitment to customer satisfaction.

• Seniority level Associate

• Employment type Full-time

• Industries Technology, Information and Media

Referrals increase your chances of interviewing at Fano (Fano Labs) by 2x

Hong Kong SAR HK$20,000.00-HK$30,000.00 1 week ago

Wan Chai District, Hong Kong SAR 4 months ago

Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago

New Territories, Hong Kong SAR 2 days ago

Central & Western District, Hong Kong SAR 3 weeks ago

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

Kowloon City District, Hong Kong SAR 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Specialist / Senior Specialist, Digital Business (Customer Support) role at United Asia Finance Ltd.

• Handle online loan applications, including processing, approval, and disbursement
• Respond to hotline inquiries and provide support via phone, email, or business messaging applications
• Perform general clerical and administrative tasks
• Undertake ad hoc duties as assigned

• F.5 HKCEE / F.6 HKDSE, high school diploma or equivalent
• Minimum 2 years of customer service experience in e-commerce, banking, or finance industry, preferably in consumer lending
• Proficiency in business messaging applications (e.g., WhatsApp)
• Good interpersonal skills, willing to learn, mature
• Fluent in written and spoken English and Chinese
• On-the-job training will be provided
• More experienced candidates may be considered for the role of Senior Specialist, Digital Business

Join to apply for the Specialist / Senior Specialist, Digital Business (Customer Support) role at United Asia Finance Ltd.

• Handle online loan applications, including processing, approval, and disbursement
• Respond to hotline inquiries and provide support via phone, email, or business messaging applications
• Perform general clerical and administrative tasks
• Undertake ad hoc duties as assigned

• F.5 HKCEE / F.6 HKDSE, high school diploma or equivalent
• Minimum 2 years of customer service experience in e-commerce, banking, or finance industry, preferably in consumer lending
• Proficiency in business messaging applications (e.g., WhatsApp)
• Good interpersonal skills, willing to learn, mature
• Fluent in written and spoken English and Chinese
• On-the-job training will be provided
• More experienced candidates may be considered for the role of Senior Specialist, Digital Business

About Linjer

Founded in 2014,

About Linjer

Founded in 2014, Linjer is a design studio with Scandinavian roots dedicated to creating timeless, high-quality jewelry, bags, and watches.

Frustrated by the limited options between fast fashion and overpriced luxury, we partner directly with top suppliers to deliver beautiful, well-crafted products at a fraction of traditional luxury prices.

We are committed to thoughtful design and sustainable practices, using recycled metals, ethically sourced gemstones, and conflict-free, lab-grown diamonds.

Our company is rapidly scaling and we’re excited to expand our Hong Kong office by adding 10 new team members this year!

What Linjer Offers

• A multicultural and inclusive team culture
• Talented and passionate colleagues committed to excellence
• Work/life balance with a predictable 9am-6pm work schedule
• The opportunity to make an impact with your work from day one
• Exposure to entrepreneurship in a stable business growing 100%+ every year
• Accelerated career growth opportunities for high achievers

• Effectively solve customer inquiries via email and other channels
• Know our products in intimate detail and be able to speak about them with passion
• Draw on existing help content where appropriate, while being able to improvise logically in new situations
• Keep records of customer interactions and actions taken to resolve them
• Identify and draft improvements to our help content database
• Collaborate with other team members to identify answers and be a resource
• Help manage and process returns
• Occasionally visit our warehouse to inspect returns
• Support customer service operations (e.g. fulfillment and pre-order management)
• Analyze trends in customer issues to highlight important themes in customer feedback to reduce the number of inbound inquiries
  
  

• Native or near-native English speaker
• You love to help people
• You are mature and have good judgment when it comes to resolving problems
• You are an excellent writer
• You have an eagle eye, and you’re a perfectionist when it comes to spelling and grammar
• You're coachable and dedicated to continuous personal improvement
• You’re thorough and detail-oriented, and are good at following processes
• You’re tech literate and can learn new software with ease
• You share the values of our brand and company
  
  

• Proven past experience in a customer care role
• Fluency in other languages
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Internet Publishing

Referrals increase your chances of interviewing at Linjer by 2x

Sha Tin District, Hong Kong SAR 2 weeks ago

Kwun Tong District, Hong Kong SAR 1 year ago

Sha Tin District, Hong Kong SAR 5 hours ago

Kowloon City District, Hong Kong SAR 2 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Customer Care Manager role at Hang Seng Bank

3 days ago Be among the first 25 applicants

Hang Seng Bank is seeking a high-caliber professional to join our Customer Contact Centre as a Customer Care Manager , reporting to the Head of Strategic Operations Management.

• Lead and supervise a team to address and resolve customer feedback, including complaints, compliments, suggestions, and special cases in a professional and timely manner.
• Liaise with other departments to conduct case investigations and ensure timely submission of reports.
• Provide guidance and support to team members for accurate and consistent handling of customer complaints and comments.
• Collect and analyze customer feedback to identify areas for operational improvement and customer satisfaction enhancement, implementing remedial actions as needed.
• Participate in ad-hoc projects and assignments as instructed by superiors.

• Degree in Business Administration, Bilingual Studies, or related disciplines.
• Proven banking experience in Card and Personal Lending products, with experience in complaint handling and call centre operations; exposure to card and lending products is an advantage.
• Good interpersonal, communication, and presentation skills with analytical and problem-solving capabilities.
• Strong leadership, training, and coaching skills, with a customer-service mindset and a strong sense of responsibility.
• Excellent command of written and spoken English and Chinese.
• A proactive ownership and servicing mindset to ensure efficient customer service processes.

Join Hang Seng Bank to achieve more. We offer a dynamic work environment, career development opportunities, and competitive packages.

Visit us at or our LinkedIn page at Hang Seng Bank .

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: Banking

Location: Wan Chai District, Hong Kong SAR

Salary: HK$25,000.00-HK$45,000.00

This job posting is still active.

Join to apply for the Customer Care Officer role at Make The Right Call .

**About Make The Right Call**

Make The Right Call is based in Hong Kong with over 20 years of experience servicing industries such as International Publishers, Public Utilities, HK SAR Government Departments, NGOs, FMCG, Automobiles, Trade Fairs, E-Commerce, and Lifestyle. It is an award-winning Call Centre in the Customer Service Industry, certified with ISO27001:2013 and PCI Security Standards, ensuring secure and professional business processes.

Make The Right Call has established its reputation as a leader in Customer Experience, focusing on innovation, Data Security, and SOP enhancements to adapt to changing customer behaviors in the new normal business environment.

Operating 24/7 with over 330 workstations, the organization values diversity and inclusivity, with more than 200 energetic and professional team members. Join us to become a professionally trained Customer Care personnel.

Job Responsibilities

• Provide customer service by handling inquiries and complaints
• Data entry and document checking
• Support ad hoc projects as required

Requirements

• HKCEE/DSE or above
• Prior customer service experience preferred
• Proficient in Chinese and English typing
• Proactive, responsible, diligent, and detail-oriented
• Work 5 days a week
• Location: Shek Mun
• Contract valid until 31 Dec 2025

For more information, visit or our YouTube channel: .

MAKE THE RIGHT CALL is an equal opportunity and inclusive employer. All applications are confidential and used solely for recruitment purposes. We aim to develop and grow professional customer service candidates. If you believe you are a fit, we look forward to meeting you.