194 Customer Support jobs in Hong Kong

We are looking for an experienced Customer Support Lead to manage and mentor a team of Customer Support Executives. The Lead will be responsible for ensuring high levels of customer satisfaction, overseeing team performance, and implementing strategies to improve service quality.

• Lead and manage a team of Customer Support Executives, providing guidance, training, and support.
• Monitor team performance and ensure adherence to service level agreements (SLAs).
• Develop and implement customer service strategies to enhance customer satisfaction.
• Analyze customer feedback and identify areas for improvement.
• Collaborate with other departments to ensure seamless customer experiences.
• Prepare and present regular reports on team performance and customer satisfaction metrics.
• Participate in the recruitment and onboarding of new customer support staff.

• Bachelor's degree in Business Administration, Customer Service, or a related field.
• Minimum of 3 years of experience in customer support, with at least 1 year in a leadership role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Native English speaker with excellent written and verbal communication skills.
• Familiarity with CRM software and ticketing systems.

• Experience in the financial services industry.
• Knowledge of financial markets and trading platforms.
• Experience with customer service software such as Zendesk or Salesforce.
• Ability to work well under pressure and manage multiple tasks simultaneously.

Benefits include a competitive salary, performance-based bonuses, comprehensive training, and a collaborative work environment.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: Capital Markets

This job posting is active.

Join to apply for the Customer Support Engineer role at Fano (Fano Labs)

1 week ago Be among the first 25 applicants

Join to apply for the Customer Support Engineer role at Fano (Fano Labs)

Job Summary

As a Customer Support Engineer, you will be the first point of contact for our clients, providing exceptional support and guidance for our products. You will troubleshoot issues, answer technical queries, and work closely with our engineering team to resolve complex problems.

Job Summary

As a Customer Support Engineer, you will be the first point of contact for our clients, providing exceptional support and guidance for our products. You will troubleshoot issues, answer technical queries, and work closely with our engineering team to resolve complex problems.

Key Responsibilities

• Provide first-line support to clients via designated email, chat, and phone.
• Diagnose and resolve technical issues related to software and applications.
• Assist clients in understanding and utilizing our products effectively.
• Create and maintain documentation for troubleshooting procedures and FAQs.
• Collaborate with the engineering team to escalate and resolve complex issues.
• Conduct training sessions for clients on product features and updates.
• Gather client feedback and communicate insights to product development teams.
• Stay updated on product features, industry trends, and best practices in AI technology.
  
  
  

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 2-6 years of experience in technical support or customer service, preferably in the software or AI industry.
• Strong understanding of AI technologies and applications.
• Excellent problem-solving skills and attention to detail.
• Ability to communicate complex technical information clearly and effectively.
• Experience with support ticketing systems and remote troubleshooting tools.
• Familiarity with programming languages (e.g., Python, Typescript) is a plus.
• Familiarity with Kubernetes, Linux, Database is a plus
• Strong interpersonal skills and a commitment to customer satisfaction.

• Seniority level Associate

• Employment type Full-time

• Industries Technology, Information and Media

Referrals increase your chances of interviewing at Fano (Fano Labs) by 2x

Hong Kong SAR HK$20,000.00-HK$30,000.00 1 week ago

Wan Chai District, Hong Kong SAR 4 months ago

Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago

New Territories, Hong Kong SAR 2 days ago

Central & Western District, Hong Kong SAR 3 weeks ago

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

Kowloon City District, Hong Kong SAR 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Customer Support Engineer role at Fano (Fano Labs)

1 week ago Be among the first 25 applicants

Join to apply for the Customer Support Engineer role at Fano (Fano Labs)

Job Summary
As a Customer Support Engineer, you will be the first point of contact for our clients, providing exceptional support and guidance for our products. You will troubleshoot issues, answer technical queries, and work closely with our engineering team to resolve complex problems.

Job Summary
As a Customer Support Engineer, you will be the first point of contact for our clients, providing exceptional support and guidance for our products. You will troubleshoot issues, answer technical queries, and work closely with our engineering team to resolve complex problems.
Key Responsibilities

• Provide first-line support to clients via designated email, chat, and phone.
• Diagnose and resolve technical issues related to software and applications.
• Assist clients in understanding and utilizing our products effectively.
• Create and maintain documentation for troubleshooting procedures and FAQs.
• Collaborate with the engineering team to escalate and resolve complex issues.
• Conduct training sessions for clients on product features and updates.
• Gather client feedback and communicate insights to product development teams.
• Stay updated on product features, industry trends, and best practices in AI technology.
  

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 2-6 years of experience in technical support or customer service, preferably in the software or AI industry.
• Strong understanding of AI technologies and applications.
• Excellent problem-solving skills and attention to detail.
• Ability to communicate complex technical information clearly and effectively.
• Experience with support ticketing systems and remote troubleshooting tools.
• Familiarity with programming languages (e.g., Python, Typescript) is a plus.
• Familiarity with Kubernetes, Linux, Database is a plus
• Strong interpersonal skills and a commitment to customer satisfaction.

• Seniority level Associate

• Employment type Full-time

• Industries Technology, Information and Media

Referrals increase your chances of interviewing at Fano (Fano Labs) by 2x

Hong Kong SAR HK$20,000.00-HK$30,000.00 1 week ago

Wan Chai District, Hong Kong SAR 4 months ago

Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago

New Territories, Hong Kong SAR 2 days ago

Central & Western District, Hong Kong SAR 3 weeks ago

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

Kowloon City District, Hong Kong SAR 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Wati is a growing SaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp.

Backed by global investors such as Sequoia, DST Global, and Tiger Global, we're Shopify's first investment in a startup in Asia.

Headquartered in Hong Kong and trusted by 12000+ customers across 100+ countries. We're a rapidly expanding team filled with talented people from around the globe.

We are growing fast, and we are now looking for a Customer Support Associate to join our team. As a Customer Support Associate, you will play a key role in ensuring our customers receive timely, helpful, and high-quality support. You will work closely with users to resolve their queries, guide them through features, and help them get the most out of our platform.

Responsibilities:

• Respond to customer queries promptly and accurately via phone, email or chat.
• Identify customer needs and help customers use specific features.
• Analyse and report product malfunctions.
• Update our internal databases with information about technical issues and helpful customer discussions.

• Share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities.
• Follow up with customers to ensure their technical issues are resolved.
• Gather and share customer feedback with our Product, Sales and Marketing teams.

• Minimum of 2 years experience as a Customer Service Support or similar CS role.

• English Proficiency - Excellent communication in verbal and written.
• Experience working within a SaaS environment is required.
• Experience using help desk software and remote support tools.
• Must have a strong understanding of how CRM systems work.
• Excellent communication and problem-solving skills.
• Ability to demonstrate patience when handling complex queries and challenges.
• Flexible to work on a shift schedule including night shifts and weekends.

We are looking for an experienced Customer Support Lead to manage and mentor a team of Customer Support Executives. The Lead will be responsible for ensuring high levels of customer satisfaction, overseeing team performance, and implementing strategies to improve service quality.

• Lead and manage a team of Customer Support Executives, providing guidance, training, and support.
• Monitor team performance and ensure adherence to service level agreements (SLAs).
• Develop and implement customer service strategies to enhance customer satisfaction.
• Analyze customer feedback and identify areas for improvement.
• Collaborate with other departments to ensure seamless customer experiences.
• Prepare and present regular reports on team performance and customer satisfaction metrics.
• Participate in the recruitment and onboarding of new customer support staff.

• Bachelor's degree in Business Administration, Customer Service, or a related field.
• Minimum of 3 years of experience in customer support, with at least 1 year in a leadership role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Native English speaker with excellent written and verbal communication skills.
• Familiarity with CRM software and ticketing systems.

• Experience in the financial services industry.
• Knowledge of financial markets and trading platforms.
• Experience with customer service software such as Zendesk or Salesforce.
• Ability to work well under pressure and manage multiple tasks simultaneously.

Benefits include a competitive salary, performance-based bonuses, comprehensive training, and a collaborative work environment.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: Capital Markets

This job posting is active.

Marketing Assistant / Customer Support

• Handle tenants' inquiries on the finance / reimbursement portal,
• Marketing Programe iPad usages, including gift certificates, and iPad replacement handling
• Reports consolidations
• System issue: Malfunction of apps / bugs, complaints and coupon re-shoot handling

• Tenant marketing account
• Handle tenants' inquiries on the finance / reimbursement portal,
• Marketing Programe iPad usages, including gift certificates, and iPad replacement handling
• Reports consolidations
• System issue: Malfunction of apps / bugs, complaints and coupon re-shoot handling

• Degree holder
• 1-2 years solid experience in Marketing / Sales / Customer service field (Fresh graduates will also be considered)
• Good knowledge in MS Excel, Word, PowerPoint
• Well-organized and independent
• Good communication and interpersonal skills
• Good command in both written and spoken English, Chinese and Mandarin

• Entry level

• Full-time

• Marketing and Business Development

• Staffing and Recruiting and Human Resources Services

Referrals increase your chances of interviewing at CL Technical Services Limited.

Get notified about new Marketing Assistant jobs in Hong Kong, Hong Kong SAR .

• Handle tenants' inquiries on the finance / reimbursement portal,
• Marketing Programe iPad usages, including gift certificates, and iPad replacement handling
• Reports consolidations
• System issue: Malfunction of apps / bugs, complaints and coupon re-shoot handling

• Tenant marketing account
• Handle tenants' inquiries on the finance / reimbursement portal,
• Marketing Programe iPad usages, including gift certificates, and iPad replacement handling
• Reports consolidations
• System issue: Malfunction of apps / bugs, complaints and coupon re-shoot handling

• Degree holder
• 1-2 years solid experience in Marketing / Sales / Customer service field (Fresh graduates will also be considered)
• Good knowledge in MS Excel, Word, PowerPoint
• Well-organized and independent
• Good communication and interpersonal skills
• Good command in both written and spoken English, Chinese and Mandarin

• Entry level

• Full-time

• Marketing and Business Development

• Staffing and Recruiting and Human Resources Services

Referrals increase your chances of interviewing at CL Technical Services Limited.

Get notified about new Marketing Assistant jobs in Hong Kong, Hong Kong SAR .

Overview

Join to apply for the 2026 Bloomberg Customer Support Representative (Korean Speaker) - Hong Kong role at Bloomberg

2 days ago Be among the first 25 applicants

Location: Hong Kong

Business Area: Technology Support

Ref #:

The Company:

Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company delivers data, news and analytics through innovative technology and provides real time financial information to more than 325,000 subscribers globally.

In a career at Bloomberg, you will play a vital role in making it all happen. You will be joining a team of solution-driven individuals, with a real passion for providing exceptional customer service in a fast-paced environment. Exciting. Surprising. Purposeful. Life at Bloomberg is many things, but it is never dull. We are a truly global business with a truly diverse workforce. We pride ourselves on being open, inclusive and collaborative — and in providing a work environment that empowers our employees to thrive, contribute meaningfully, and be their best.

What’s The Role?

Are you passionate about creating an exceptional customer experience and excited by the opportunity to work at the intersection of finance and technology? If so, consider joining the Bloomberg Customer Support (BCS) team - a vital part of our User Support business. In this role, you’ll be supporting the world’s leading financial professionals by helping them gain access to Bloomberg’s powerful tools and data, enabling them to make critical decisions in real time.

As a Bloomberg Customer Support professional, you play a key role in two critical focus areas: to provide exceptional customer service to a broad range of clients, and ensure fast and effective management of various client workflows and Bloomberg terminal-related hardware/software issues.

You will be responsible for supporting client onboarding by handling the installation and setup of Bloomberg software, managing license and login-related queries, and configuration of proprietary hardware (such as biometric authentication device and keyboards), as well as other technical and login support for our mobile and desktop applications. Support is delivered over the phone, email and via Bloomberg Instant Messaging. You’ll also proactively reach out to clients to assist with license activation, hardware setup, and software configuration, ensuring timely, secure, and seamless access to our products. In addition, you will collaborate with internal teams across functions and regions to resolve complex issues, while maintaining effective communication and ensuring consistent adherence to company standards.

Secondly, you will connect with our clients, including CEOs and executive managers, who rely on proprietary data and insights, by providing technical training on the Bloomberg Terminal and connecting them to relevant internal teams based on the Bloomberg products and platforms they use. You will be part of a global team of over 500 professionals, collectively supporting clients in more than 15 languages. It’s a unique opportunity to contribute to the success of global market participants while building your own expertise in a dynamic, fast-paced environment.

Who You Are

You come to work with a purpose, understanding the fast paced environment our clients operate in. You are curious, passionate about client service and excellence, and take pride in delivering meaningful support. You thrive in a collaborative environment where clients count on you every day, and where you challenge and support your colleagues to innovate, grow and consistently deliver outstanding service possible.

What’s in it for you?

We provide all new hires with an 8-week training program, which covers aspects such as an introduction to Bloomberg products and services, our clients, a broader insight into global financial markets, general daily inquiries, product setup and hardware, and troubleshooting.

You'll never stop learning.we'll invest in your career, and coupled with our unrivaled approach to career development and help you expand your skills and opportunities in this role through project involvements. As a Bloomberg Customer Support Representative, you will have the opportunity to be involved in mentoring, recruiting, quality control and idea generation.

You will have the opportunity to champion your career across the company. Our alumni have a diversity of successful career paths to: Analytics & Sales, Data, Technical Support, Finance, Enterprise Services and Corporate Admins.

This is an entry level role where you'll need to have:

• A minimum of a Bachelor’s degree and the ability to join a 2026 training class
• Business proficiency and fluency in English and Korean to support respective clients
• A passion for delivering outstanding customer service to clients through live, interactive media (e.g. phone, messaging, etc.)
• Demonstrated interest in financial markets or technology, with the aspiration to grow in financial/fintech services industry (example: degree major, work/internships or extracurricular activities)
• Exposure to customer support or stakeholder engagement of various profiles through school, work/internships or extracurricular activities
• Willingness to learn new technologies and ability to retain and apply new information
• Excellent attention to detail, with an aptitude for working quickly and accurately under pressure
• Effective multi-tasking and problem solving skills, with the ability to work independently and as part of a larger global team
• An interest in progressing a career within Bloomberg

We’d Love To See

• Curiosity to identify, research, and resolve customer technology, software and hardware issues
• Awareness of data management, privacy and information security
• Aptitude to work within highly connected and software-based systems

You'll Need To Be Able To

• Occasionally work weekends or on a bank holiday (weekday off in lieu)

If This Sounds Like You

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this:

Overview

Join to apply for the 2026 Bloomberg Customer Support Representative (Cantonese Speaker) - Hong Kong role at Bloomberg

Location: Hong Kong

Business Area: Technology Support

Ref #:

Are you passionate about creating an exceptional customer experience and excited by the opportunity to work at the intersection of finance and technology? If so, consider joining the Bloomberg Customer Support (BCS) team - a vital part of our User Support business. In this role, you’ll be supporting the world’s leading financial professionals by helping them gain access to Bloomberg’s powerful tools and data, enabling them to make critical decisions in real time.

As a Bloomberg Customer Support professional, you play a key role in two critical focus areas: to provide exceptional customer service to a broad range of clients, and ensure fast and effective management of various client workflows and Bloomberg terminal-related hardware/software issues.

You will be responsible for supporting client onboarding by handling the installation and setup of Bloomberg software, managing license and login-related queries, and configuration of proprietary hardware (such as biometric authentication device and keyboards), as well as other technical and login support for our mobile and desktop applications. Support is delivered over the phone, email and via Bloomberg Instant Messaging. You’ll also proactively reach out to clients to assist with license activation, hardware setup, and software configuration, ensuring timely, secure, and seamless access to our products. In addition, you will collaborate with internal teams across functions and regions to resolve complex issues, while maintaining effective communication and ensuring consistent adherence to company standard.

Secondly, you will connect with our clients, including CEOs and executive managers, who rely on proprietary data and insights, by providing technical training on the Bloomberg Terminal and connecting them to relevant internal teams based on the Bloomberg products and platforms they use. You will be part of a global team of over 500 professionals, collectively supporting clients in more than 15 languages. It’s a unique opportunity to contribute to the success of global market participants while building your own expertise in a dynamic, fast-paced environment.

You come to work with a purpose, understanding the fast paced environment our clients operate in. You are curious, passionate about client service and excellence, and take pride in delivering meaningful support. You thrive in a collaborative environment where clients count on you every day, and where you challenge and support your colleagues to innovate, grow and consistently deliver outstanding service possible.

We provide all new hires with an 8-week training program, which covers aspects such as an introduction to Bloomberg products and services, our clients, a broader insight into global financial markets, general daily inquiries, product setup and hardware, and troubleshooting.

You'll never stop learning.we'll invest in your career, and coupled with our unrivaled approach to career development and help you expand your skills and opportunities in this role through project involvements. As a Bloomberg Customer Support Representative, you will have the opportunity to be involved in mentoring, recruiting, quality control and idea generation.

You will have the opportunity to champion your career across the company. Our alumni have a diversity of successful career paths to: Analytics & Sales, Data, Technical Support, Finance, Enterprise Services and Corporate Admins.

This is an entry level role where you'll need to have:

• A minimum of a Bachelor’s degree and the ability to join a 2026 training class
• Business proficiency and fluency in English and Cantonese to support respective clients
• A passion for delivering outstanding customer service to clients through live, interactive media (e.g. phone, messaging, etc.)
• Demonstrated interest in financial markets or technology, with the aspiration to grow in financial/fintech services industry (example: degree major, work/internships or extracurricular activities)
• Exposure to customer support or stakeholder engagement of various profiles through school, work/internships or extracurricular activities
• Willingness to learn new technologies and ability to retain and apply new information
• Excellent attention to detail, with an aptitude for working quickly and accurately under pressure
• Effective multi-tasking and problem solving skills, with the ability to work independently and as part of a larger global team
• An interest in progressing a career within Bloomberg

We’d Love To See

• Curiosity to identify, research, and resolve customer technology, software and hardware issues
• Awareness of data management, privacy and information security
• Aptitude to work within highly connected and software-based systems

You’ll Need To Be Able To

• Occasionally work weekends or on a bank holiday (weekday off in lieu)

If This Sounds Like You

Apply if you think we’re a good match. We’ll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: