219 Customer Care jobs in Hong Kong

Join to apply for the Customer Care Manager role at Hang Seng Bank

3 days ago Be among the first 25 applicants

Job Description

Hang Seng Bank is seeking a high-caliber professional to join our Customer Contact Centre as a Customer Care Manager , reporting to the Head of Strategic Operations Management.

Principal Responsibilities

• Lead and supervise a team to address and resolve customer feedback, including complaints, compliments, suggestions, and special cases in a professional and timely manner.
• Liaise with other departments to conduct case investigations and ensure timely submission of reports.
• Provide guidance and support to team members for accurate and consistent handling of customer complaints and comments.
• Collect and analyze customer feedback to identify areas for operational improvement and customer satisfaction enhancement, implementing remedial actions as needed.
• Participate in ad-hoc projects and assignments as instructed by superiors.

Requirements

• Degree in Business Administration, Bilingual Studies, or related disciplines.
• Proven banking experience in Card and Personal Lending products, with experience in complaint handling and call centre operations; exposure to card and lending products is an advantage.
• Good interpersonal, communication, and presentation skills with analytical and problem-solving capabilities.
• Strong leadership, training, and coaching skills, with a customer-service mindset and a strong sense of responsibility.
• Excellent command of written and spoken English and Chinese.
• A proactive ownership and servicing mindset to ensure efficient customer service processes.

Additional Information

Join Hang Seng Bank to achieve more. We offer a dynamic work environment, career development opportunities, and competitive packages.

Visit us at or our LinkedIn page at Hang Seng Bank .

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: Banking

Location: Wan Chai District, Hong Kong SAR

Salary: HK$25,000.00-HK$45,000.00

This job posting is still active.

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Join to apply for the Customer Care Officer role at Make The Right Call .

**About Make The Right Call**

Make The Right Call is based in Hong Kong with over 20 years of experience servicing industries such as International Publishers, Public Utilities, HK SAR Government Departments, NGOs, FMCG, Automobiles, Trade Fairs, E-Commerce, and Lifestyle. It is an award-winning Call Centre in the Customer Service Industry, certified with ISO27001:2013 and PCI Security Standards, ensuring secure and professional business processes.

Make The Right Call has established its reputation as a leader in Customer Experience, focusing on innovation, Data Security, and SOP enhancements to adapt to changing customer behaviors in the new normal business environment.

Operating 24/7 with over 330 workstations, the organization values diversity and inclusivity, with more than 200 energetic and professional team members. Join us to become a professionally trained Customer Care personnel.

Job Responsibilities

• Provide customer service by handling inquiries and complaints
• Data entry and document checking
• Support ad hoc projects as required

Requirements

• HKCEE/DSE or above
• Prior customer service experience preferred
• Proficient in Chinese and English typing
• Proactive, responsible, diligent, and detail-oriented
• Work 5 days a week
• Location: Shek Mun
• Contract valid until 31 Dec 2025

For more information, visit or our YouTube channel: .

MAKE THE RIGHT CALL is an equal opportunity and inclusive employer. All applications are confidential and used solely for recruitment purposes. We aim to develop and grow professional customer service candidates. If you believe you are a fit, we look forward to meeting you.

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Company

Are you passionate about delivering exceptional service and creating memorable experiences? This is an amazing opportunity to join Aspire Lifestyles (a subsidiary of International SOS), the world's largest premium concierge and affluent service provider. Aspire Lifestyles helps companies and premier brands drive loyalty and create value in their customer portfolios.

Your Role

1. Deliver premium customer service through phone, live chat, and email.
2. Provide personalized solutions for a wide range of customer requests, from travel planning to lifestyle recommendations.
3. Stay updated on program benefits, local events, and trends to offer innovative solutions.
4. Build lasting relationships by understanding customers' unique needs.
5. Assist with ad-hoc projects and tasks as assigned.

Ideal Candidate Profile

1. Proven experience in customer service, call centers, luxury brands, or hospitality industry is a plus.
2. Strong multitasking and time-management skills in a fast-paced environment.
3. Excellent problem-solving abilities and a proactive attitude.
4. In-depth knowledge of local events, trends, and city highlights.
5. Experience working with international contacts to fulfill reservations or requests.
6. A passion for travel, lifestyle experiences, and delivering exceptional service.
7. Outstanding communication and customer service skills.
8. Fluency in spoken and written English, Cantonese, and Mandarin.
9. Willingness to work rotating shifts, including weekends and public holidays.

We Offer

1. Structured training programs and continuous on-the-job development.
2. Rotating shift schedule with 5-day work weeks (including weekends and public holidays), between 7:30 am and midnight.
3. Shift allowance and overtime pay.
4. Competitive salary package with monthly incentive bonus.
5. Double Pay.
6. Discretionary Bonus.
7. Paid annual leave.
8. Additional leave such as birthday leave.
9. Group medical insurance (including spouse and children, if applicable).
10. Clear career progression opportunities.

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Join to apply for the Customer Care Officer role at Make The Right Call .

**About Make The Right Call**

Make The Right Call is based in Hong Kong with over 20 years of experience servicing industries such as International Publishers, Public Utilities, HK SAR Government Departments, NGOs, FMCG, Automobiles, Trade Fairs, E-Commerce, and Lifestyle. It is an award-winning Call Centre in the Customer Service Industry, certified with ISO27001:2013 and PCI Security Standards, ensuring secure and professional business processes.

Make The Right Call has established its reputation as a leader in Customer Experience, focusing on innovation, Data Security, and SOP enhancements to adapt to changing customer behaviors in the new normal business environment.

Operating 24/7 with over 330 workstations, the organization values diversity and inclusivity, with more than 200 energetic and professional team members. Join us to become a professionally trained Customer Care personnel.

Job Responsibilities

• Provide customer service by handling inquiries and complaints
• Data entry and document checking
• Support ad hoc projects as required

Requirements

• HKCEE/DSE or above
• Prior customer service experience preferred
• Proficient in Chinese and English typing
• Proactive, responsible, diligent, and detail-oriented
• Work 5 days a week
• Location: Shek Mun
• Contract valid until 31 Dec 2025

For more information, visit or our YouTube channel:

MAKE THE RIGHT CALL is an equal opportunity and inclusive employer. All applications are confidential and used solely for recruitment purposes. We aim to develop and grow professional customer service candidates. If you believe you are a fit, we look forward to meeting you.

#J-18808-Ljbffr

Join to apply for the Customer Care Manager role at Hang Seng Bank

3 days ago Be among the first 25 applicants

Job Description

Hang Seng Bank is seeking a high-caliber professional to join our Customer Contact Centre as a Customer Care Manager , reporting to the Head of Strategic Operations Management.

Principal Responsibilities

• Lead and supervise a team to address and resolve customer feedback, including complaints, compliments, suggestions, and special cases in a professional and timely manner.
• Liaise with other departments to conduct case investigations and ensure timely submission of reports.
• Provide guidance and support to team members for accurate and consistent handling of customer complaints and comments.
• Collect and analyze customer feedback to identify areas for operational improvement and customer satisfaction enhancement, implementing remedial actions as needed.
• Participate in ad-hoc projects and assignments as instructed by superiors.

Requirements

• Degree in Business Administration, Bilingual Studies, or related disciplines.
• Proven banking experience in Card and Personal Lending products, with experience in complaint handling and call centre operations; exposure to card and lending products is an advantage.
• Good interpersonal, communication, and presentation skills with analytical and problem-solving capabilities.
• Strong leadership, training, and coaching skills, with a customer-service mindset and a strong sense of responsibility.
• Excellent command of written and spoken English and Chinese.
• A proactive ownership and servicing mindset to ensure efficient customer service processes.

Additional Information

Join Hang Seng Bank to achieve more. We offer a dynamic work environment, career development opportunities, and competitive packages.

Visit us at or our LinkedIn page at Hang Seng Bank.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: Banking

Location: Wan Chai District, Hong Kong SAR

Salary: HK$25,000.00-HK$45,000.00

This job posting is still active.

#J-18808-Ljbffr

Company

Are you passionate about delivering exceptional service and creating memorable experiences? This is an amazing opportunity to join Aspire Lifestyles (a subsidiary of International SOS), the world's largest premium concierge and affluent service provider. Aspire Lifestyles helps companies and premier brands drive loyalty and create value in their customer portfolios.

Your Role

• Deliver premium customer service through phone, live chat, and email.
• Provide personalized solutions for a wide range of customer requests, from travel planning to lifestyle recommendations.
• Stay updated on program benefits, local events, and trends to offer innovative solutions.
• Build lasting relationships by understanding customers' unique needs.
• Assist with ad-hoc projects and tasks as assigned.

Ideal Candidate Profile

• Proven experience in customer service, call centers, luxury brands, or hospitality industry is a plus.
• Strong multitasking and time-management skills in a fast-paced environment.
• Excellent problem-solving abilities and a proactive attitude.
• In-depth knowledge of local events, trends, and city highlights.
• Experience working with international contacts to fulfill reservations or requests.
• A passion for travel, lifestyle experiences, and delivering exceptional service.
• Outstanding communication and customer service skills.
• Fluency in spoken and written English, Cantonese, and Mandarin.
• Willingness to work rotating shifts, including weekends and public holidays.

We Offer

• Structured training programs and continuous on-the-job development.
• Rotating shift schedule with 5-day work weeks (including weekends and public holidays), between 7:30 am and midnight.
• Shift allowance and overtime pay.
• Competitive salary package with monthly incentive bonus.
• Double Pay.
• Discretionary Bonus.
• Paid annual leave.
• Additional leave such as birthday leave.
• Group medical insurance (including spouse and children, if applicable).
• Clear career progression opportunities.

#J-18808-Ljbffr

About Linjer
Founded in 2014,

About Linjer
Founded in 2014, Linjer is a design studio with Scandinavian roots dedicated to creating timeless, high-quality jewelry, bags, and watches.
Frustrated by the limited options between fast fashion and overpriced luxury, we partner directly with top suppliers to deliver beautiful, well-crafted products at a fraction of traditional luxury prices.
We are committed to thoughtful design and sustainable practices, using recycled metals, ethically sourced gemstones, and conflict-free, lab-grown diamonds.
Our company is rapidly scaling and we’re excited to expand our Hong Kong office by adding 10 new team members this year!
What Linjer Offers

• A multicultural and inclusive team culture
• Talented and passionate colleagues committed to excellence
• Work/life balance with a predictable 9am-6pm work schedule
• The opportunity to make an impact with your work from day one
• Exposure to entrepreneurship in a stable business growing 100%+ every year
• Accelerated career growth opportunities for high achievers

Who We’re Looking For
Our Customer Care Associates are tasked with the all-important responsibilities of caring for our customers’ needs, building customer loyalty and representing the brand.
The position is full-time in our Hong Kong office.
What You’ll Do

• Effectively solve customer inquiries via email and other channels
• Know our products in intimate detail and be able to speak about them with passion
• Draw on existing help content where appropriate, while being able to improvise logically in new situations
• Keep records of customer interactions and actions taken to resolve them
• Identify and draft improvements to our help content database
• Collaborate with other team members to identify answers and be a resource
• Help manage and process returns
• Occasionally visit our warehouse to inspect returns
• Support customer service operations (e.g. fulfillment and pre-order management)
• Analyze trends in customer issues to highlight important themes in customer feedback to reduce the number of inbound inquiries
  

Who You Are

• Native or near-native English speaker
• You love to help people
• You are mature and have good judgment when it comes to resolving problems
• You are an excellent writer
• You have an eagle eye, and you’re a perfectionist when it comes to spelling and grammar
• You're coachable and dedicated to continuous personal improvement
• You’re thorough and detail-oriented, and are good at following processes
• You’re tech literate and can learn new software with ease
• You share the values of our brand and company
  

Even better:

• Proven past experience in a customer care role
• Fluency in other languages
  

If you have never received training in writing a cover letter before, please search online for guidelines on how to write a cover letter. We take cover letters very seriously!
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Sav6kHDchd Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Internet Publishing

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Sign in to set job alerts for “Customer Care Professional” roles. Guest Relations Officer / Assistant Guest Relations Officer Customer Care Representative (Digital & Feedback)

Sha Tin District, Hong Kong SAR 2 weeks ago

Customer Service Representative (Part-time) (Sunday Working) Community Associate (Customer Service, Events and Sales)

Kwun Tong District, Hong Kong SAR 1 year ago

Sha Tin District, Hong Kong SAR 5 hours ago

Officer to Senior Officer, Customer Information Operation Branch Customer Service & Sales Representative (Job Ref:202526-08)

Kowloon City District, Hong Kong SAR 2 months ago

Customer Service Representative (Hotline) Branch Customer Service Representative – Filipino Loan / Indonesian Loan

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Join to apply for the Senior Officer (Customer Care) role at OneDegree

2 weeks ago Be among the first 25 applicants

Join to apply for the Senior Officer (Customer Care) role at OneDegree

Direct message the job poster from OneDegree

Human Resources & Administrative at OneDegree Hong Kong Limited

OneDegree is a new generation of InsurTech that reimagining the industry with design and digital innovation. Our mission is to set new standards for insurance that puts customers first.

We are among the first batch of virtual insurers authorized by the Hong Kong Insurance Authority to provide insurance products purely through online channels. We pride ourselves on providing breakthrough innovations in products and services via our digital platform. We are currently offering Pet, Fire, Critical Illness and Home Insurance and expected to provide wider coverage to the general public in the coming year.

What you’ll be doing?

• Handle regulatory complaints, ensuring adherence to industry standards and requirements. Address escalated customer queries from all service teams in a professional manner, using tactful customer service skills to resolve issues effectively.
• Conduct quality assurance audits to monitor service performance. Provide coaching to all service teams’ members to uphold high standards of customer service.
• Collect and analyze customer feedback on dissatisfaction and complaints. Consolidate data into reports to identify trends and recommend improvements to company products and services.
• Provide support to various departments, including Customer service, Claims, Policy Administration, and Product/Project Management. Facilitate communication and collaboration to ensure smooth operations and achieve company goals.
• Handle assigned tasks and ad-hoc duties as required. Support management in coordinating team efforts, streamlining processes, and maintaining efficient operations.

Whoarewelookingfor?

• High school certification or above, bachelor’s degree is a plus .
• 2-3 years of experience with the general insurance industry is preferred
• IIQE Paper 1 and 2 Certificates is required
• Passion for providing Customer Service (empathy, patience, friendliness, positive attitude, proactivity)
• Excellent communication in verbal and written form (Both English and Chinese)
• Excellent typing skills in both English and Traditional Chinese
• Excellent organization and time management skills
• Ability to navigate through multiple computer applications with speed and accuracy
• Ability to work independently, take direction, and prioritize accordingly
• Ability to work cross-functionally in a fast-paced environment
• Highly self-motivated, organized, and a team player
• Willingness and ability to operate in a team environment

Why You Should Consider This Opportunity

We offer a competitive remuneration package with attractive fringe benefits, including:

• 5-day work week
• Performance bonus
• 20 days of annual leave
• Leave for birthdays, marriage, parental needs, and new pets
• Medical insurance
• A flat organizational structure
• A vibrant and energetic team
• Flexible work-from-home options

Ready to join us? Apply now to submit your resume with date of availability and expected salaryto us!

All information received will be kept in strict confidence and will be treated only for employment-related purposes.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time
• Industries Insurance

Referrals increase your chances of interviewing at OneDegree by 2x

Get notified about new Customer Care Officer jobs in Kwun Tong District, Hong Kong SAR .

Officer, Contact Center Customer Service

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Guest Relations Officer / Assistant Guest Relations Officer Customer Service Officer (High Speed Rail) (Ref: 25000PS)

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Kwun Tong District, Hong Kong SAR 1 year ago

Customer Service Representative (Part-time) (Sunday Working)

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**About Lumen**
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
Acts as a single point of contact for a group of assigned customer accounts which typically have a medium to large revenue scope or have moderate to high complex product needs. Manages any interactions from the customer order through billing to ensure highest levels of customer satisfaction. Proactively manages the customer's service needs to ensure the highest levels of customer satisfaction and that their expectations are met. Promotes revenue growth, retention, and overall customer satisfaction. Serves as the conduit and escalation point for exception problem management of customer troubles and issues in the areas of order entry, order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects and billing activities.
**The Main Responsibilities**
+ Owns and manages all customer communications or escalations pertaining to new install orders. Manages all aspects of the conversion of sales to revenue for the company. Actively manages all service activation elements of customer orders from order entry through service "turn up." Communicates order status in a timely manner to customers via conference call, emails and phone calls. Has authority to deviate from defined processes to ensure customer satisfaction and revenue recognition
+ Initiates and tracks the timely and accurate moves, adds, changes and disconnects to the customer's services based on their requests. Which include but is not limited to reason code collection, reporting and defining approach for proactively working with the customer and sales on disconnect related retention efforts.
+ Owns and creates service delivery performance review presentations. Collects and interprets service performance root cause analysis and corrective actions. Delivers project status and presentations to the customers on a weekly or monthly basis depending upon customer requirements, which is delivered via electronic presentations or in person meetings
**What We Look For in a Candidate**
+ 2 years related Service Delivery experience in telecommunication, network services and managed services
+ Minimum Diploma in Infocomm Technology, Telecommunication or equivalent
+ Attention to detail with good organizational capabilities
+ Ability to prioritize with good time management skills
+ Must have project management experience in planning and organizing data from various sources into concise, relevant information
+ Must have keen attention to detail. Must be self-directed, understand the requirements, and take the initiative to complete tasks or assignments with little or no direction
+ Experienced in interfacing with internal and external customers towards effective management of a project or customer expectations
+ Ability to focus and deliver proactively in a dynamic, multi-tasking, fast-paced environment
+ Ability to work effectively in diverse groups
+ Demonstrated ability to direct the work of other functional organizations
+ Demonstrated ability to influence and collaborate across organizational boundaries
+ Excellent interpersonal, verbal and written communication skills
+ Strong PC skills in Microsoft Outlook, Word, Excel and PowerPoint
+ Must work effectively under pressure; organizing multiple tasks and projects in an ever-changing environment
+ Develop documentation to be reported to all levels of management and customers
+ Effective problem solving and troubleshooting skills
**Compensation**
**What to Expect Next**
Requisition #: 338621
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.