What Jobs are available for Customer Care in Hong Kong?

We are currently seeking a high calibre professional to join our team as a Manager Customer Care (6 months fixed term contract).

Principal Responsibilities

In this role you will

• Handle and resolve customer complaints and enquiries for Pensions received from different sources in a proper manner to customer satisfaction and to minimize reputational risk
• Lead and monitor complaint handling staff to ensure complaints and enquiries are handled in accordance with documented procedures within internal and external service standards and regulations
• Manage thorough investigation, liaise with different stakeholders to identify the root causes, review the effectiveness of preventive measures, flag any service or operation gaps and provide recommendations for business improvements where appropriate
• Drive production of customer complaint and feedback MI and generate insights to inform modification of procedures, ways of working, performance management and training needs identification of staff
• Monitor and supervise the quality assurance process of complaints and enquiries handling across all customer facing channels to identify issues and uplift complaint handling standards
• Review and enhance the complaint handling procedures and quality assurance framework to align with business needs, internal standards and regulatory requirements
• Review and monitor the service level of complaint handling to ensure compliance with the Group and the regulator's standards; Arrange training and sharing sessions to relevant parties to uphold complaints handling skills
• Manage requests from audit and review activities; Support projects and activities to enhance customer experience of Pensions business

Requirements

To be successful you will need

• University degree in Business Administration, Finance or other relevant subjects
• Good knowledge of the pension industry / customer service field at a management level with customer centricity mindset
• Strong interpersonal, communication, both verbal and written, and influencing skills to interact with senior management, complainants and various stakeholders at all levels
• Strong problem solving and analytical skills with critical mindset to identify issues and resolutions
• Strong leadership skills, independent, high degree of personal drive and resilience and open-minded

Opening up a world of opportunity

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

• Deliver extraordinary care, on calls, to a wide range of American Express customers with a variety of requests
• Build meaningful relationship through consultative questioning to ensure added value for the customer
• Enhance our customers' experience by identifying opportunities to offer products based on our Cardmembers' needs
• Offer custom solutions and negotiate a positive outcome for the customer and American Express, aiming for first call resolution when possible
• Meet and exceed quality goals, compliance regulations and productivity targets
• Document necessary information
• Re-prioritize to adapt to the ever-changing environment

Preferred Skills:

• Demonstrate personal excellence by remaining positive in difficult situations
• Display a passion to serve by delivering extraordinary service in every interaction with our customers
• The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis
• Strong interpersonal, communication and listening skills
• Strong verbal and written communication skills
• Confidence to position and sell products or services
• Excellent negotiation, influential and resourceful skills
• Analytical and problem-solving skills with strong attention to detail
• Outstanding organizational skills

Qualifications:

• High School Diploma or equivalent
• Proficiency in Cantonese, English and Mandarin
• Shift flexibility requirements - Full time, night shift experience preferred

Compliance Language

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Officer – Customer Care

Location: Kowloon Bay

Job Details: Hybrid – Full Time

Work with collaborative colleagues who support and celebrate your success. Belong to a highly diverse and open business that respects and values your opinions and ideas. Be part of a close team that gives you the confidence to take on new challenges and inspires you to achieve great results.

What you'll do

• Make outbound call for Service Reminder and invite customers come back for regular maintenance
• Identify customer's needs and proactively offer relevant services/products (e.g., Motor Insurance) and/or refer to respective unit for further handling
• Handle customers' enquiries from telephone or other channels on vehicle servicing or related issues
• Maintain customers' loyalty through telephone contact
• Work with internal departments to reply customers' enquiries
• Monday to Saturday, 9am to 6pm, 5-day work week
• Work from Home arrangement after completion of probation

About you

To be successful in this role you will be:

• Minimum 1 years of telesales experience in call center operations
• HKCEE / DSE or above
• Professional qualification with IIQAS Paper 1 to 2
• Fluency in spoken Cantonese, Mandarin and English
• Proficient in PC software applications including MS Word, Excel and Chinese Word Processing
• Good telephone manner
• Proactive with good problem solving and customer service skills

We offer you

• Double Pay, 5 days work, Work from home
• Discretionary Bonus
• Medical benefit including dependents

Start your journey

If you're excited about this role but don't meet every requirement, we still encourage you to apply. You might be the perfect fit we're looking for. Join our team and become part of a leading global automotive company that is transforming tomorrow, together.

Opportunity for everyone

Inchcape actively encourages applicants from all identities, backgrounds, and experiences, helping ensure our workforce is representative of the global communities we operate in. Click here to learn more about our commitment to Inclusion and Diversity.

About us

Inchcape is the leading global automotive distributor operating in 39 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.

Our diverse global team of over 17,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We're a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more visit

Inchcape Greater China is the sole distributor in Hong Kong and Macao for several renowned global motor vehicle brands including Toyota, Lexus, Land Rover, Jaguar, ORA, Maxus and Hino in Hong Kong and Macao.

Inchcape Greater China carries a comprehensive spectrum of vehicles including passenger vehicles and commercial vehicles, trucks, light goods vehicles, heavy goods vehicles, Hiaces, mass transportation tools, such as taxis and coasters, serving different sectors as well as millions of passengers and commercial customers and connected to the life of every citizen.

Learn more about Inchcape Greater China click Inchcape Greater China| LinkedIn

Additional information request

Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, or disability.

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our team as Customer Care Manager, reporting to Head of Strategic Operations Management

Principal responsibilities

• Lead and supervise a team to address and resolve customer feedback, including but not limited to complaints, compliments, suggestions, and other special cases in a professional and timely manner
• Liaise with other departments to conduct case investigations and ensure the investigation reports are submitted on time
• Provide guidance and support to all team members to ensure accurate and consistent handling of customer complaints and comments
• Collect and analyze customer feedback; identify areas for improving operational effectiveness and customer satisfaction, and take remedial actions with the relevant departments
• Participate in ad-hoc projects and assignments as instructed by the superiors.

Requirements

• Degree holder or above in Business Administration, Bilingual Studies or related disciplines
• Proven banking experience in Card and Personal Lending products, with complaint handling role and exposure in call centre operation, card and personal lending products an advantage
• Good interpersonal, communication and presentation skills with analytical mind and problem-solving skills
• Strong leadership with training and coaching skills and possess customer-service mindset with strong sense of responsibility
• Excellent command of written and spoken English and Chinese is a must
• Great Sense of ownership and servicing mindset to ensure efficient and effective customer service processes

You'll achieve more when you join Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

Job description

Responsibilities:

• Deliver high quality and consistent after sales service to customers in Hong Kong and South China region;
• Provide excellent customer support through real-time chat interactions;
• Efficiently manage multi-tasking and prioritize conversations while maintaining a high level of service quality;
• Proactively identifying customer needs and providing appropriate solutions to enhance customer satisfaction.
• Coordinate with Service Support or oversea to resolve complex issues.

Requirements:

• Bachelor's degree holder in Shipping, Logistics Management or equivalent disciplines is preferable;
• Self-motivated, Customer-oriented and able to work independently with strong sense of responsibility;
• Good communication and interpersonal skills, able to work under pressure and attentive to details
• At least 1-2 years of relevant working experience is highly preferred;
• Self-motivated, Customer-oriented and able to work independently with strong sense of responsibility;
• Good communication and interpersonal skills, able to work under pressure and attentive to details
• Proficiency in PC skills including MS Office (Excel, Word, PowerPoint);
• Good command in spoken and written English and Putonghua

When working with us you can expect:

• Stable employment in a dynamic and multinational organisation that is one of the leaders in the market;
• Competitive remuneration package with a wide range of benefits including medical insurance for you and your family members, life insurance, annual leave, paid sick leave and others;
• Hybrid work mode, flexible working arrangement and early releases on major holidays' eve;
• Great work atmosphere, interactive, encouraging, friendly and supportive team culture, including pantry supplies with snacks, fruits, drinks and lunch gatherings;
• Having chance to join Corporate Social Responsibility activities with great exposure;
• Spacious, relaxing and comfortable office in Gateway, Tsim Sha Tsui with fantastic sea view.

Company description:

The Hong Kong Jockey Club

Job description:

The Department

The Customer Strategy, Insights, and Innovation (CSII) Division is dedicated to cultivating customer-centric capabilities across the Club ecosystem and shaping customer strategies that drive business growth. Through a data-driven approach, the Division strives to achieve a 360-degree understanding and insights of owners, members and wagering customers, enabling the seamless design of end-to-end customer experiences across online and offline channels (Racecourses and Off-course Betting Branches). This is achieved by integrating Club-wide customer data onto a unified platform, creating a single view of our customers that empowers us to deliver personalised offers and unique experiences.

The Integrated Contact Centre in Retail and Telebet Services Department provides one-stop customer service to the Club's customers and general public. By means of telephone hotlines and online channels, we provide customers with product information, enquiry handling and feedback handling, etc.

The Job

You will

• Monitor and manage employee rosters, attendance, punctuality, leave records, and performance metrics. Maintain accurate and up-to-date employee records to support analysis and reporting.
• Support departmental initiatives and collaborate with HR to implement employee improvement plans and disciplinary actions. Liaise with HR to stay informed of the Club's latest policies and strategic directions.
• Design, initiate, and implement incentive programs to enhance employee engagement and foster long-term loyalty to the department.
• Oversee daily office administration, to ensure smooth team operations, for examples: system access rights and installation arrangements; procurement and claims processing; payroll coordination and support.
• Supervise a team of customer care representatives, to ensure consistent and efficient daily operations.
• Foster a positive and collaborative working environment by building strong relationships with team members. Identify and provide employee development opportunities to enhance skills, performance, and career growth.
• To maintain appropriate operational risk control and compliance in all activities.
• Ensure compliance with Responsible Gambling Policy (RGP) and all stipulated legal requirements pertaining to wagering, thereby protecting the integrity of the Club's business.
• Undertake other duties as assigned by Line Manager.

About You

You should have

• A Bachelor degree in Business or related disciplines.
• A minimum of 5-8 years' experience with supervisory level in sizeable. Candidates with less experience may be considered for a lower grade position.
• Proficient computer skills, including word processing, spreadsheets, PowerPoint presentation etc.
• Have good communication skills in both written and verbal Chinese and English.
• Ability to work independently and efficiently under pressure with a proactive attitude.
• Willingness and ability to work on rotating shifts, including weekends and public holidays.

Terms of Employment

The level of appointment will be commensurate with qualification and experience.

How to Apply

Please submit your resume with expected salary by clicking the Apply Now button.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

To provide high levels of customer care support for the clients of Allianz Partners on product and service enquiries received via the service hotline for Home Appliances Protection.

Responsibilities:

Handling customers' enquiries and complaints with excellent customer service manner.

Respond quickly and politely to all inbound / outbound calls, customer, and service partners with the professional service standard at all times

Provide administrative and clerical supports

Complete other work as assigned by team leader

Requirements:

Diploma holder or above

At least 1 years of customer service experience

Excellent teamwork, interpersonal, communication skills and problem-solving skills

Good PC skills, fast and accurate typing

Good command of spoken and written English, Cantonese, and Mandarin

Application Process:

A competitive remuneration and benefits package will be offered. Please send your application, with details of current and expected salary to Human Resources Division, Allianz Worldwide Partners (Hong Kong) Limited by clicking "APPLY NOW" button.

Personal data collected will be used for recruitment purpose only.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

Full-time

Responsibilities:

• Deliver high quality and consistent after sales service to customers in Hong Kong and South China region;
• Provide excellent customer support through real-time chat interactions;
• Efficiently manage multi-tasking and prioritize conversations while maintaining a high level of service quality;
• Proactively identifying customer needs and providing appropriate solutions to enhance customer satisfaction.
• Coordinate with Service Support or oversea to resolve complex issues.

Requirements:

• Bachelor's degree holder in Shipping, Logistics Management or equivalent disciplines is preferable;

• Self-motivated, Customer-oriented and able to work independently with strong sense of responsibility;

• Good communication and interpersonal skills, able to work under pressure and attentive to details

• At least 1-2 years of relevant working experience is highly preferred;

• Self-motivated, Customer-oriented and able to work independently with strong sense of responsibility;

• Good communication and interpersonal skills, able to work under pressure and attentive to details

• Proficiency in PC skills including MS Office (Excel, Word, PowerPoint);

• Good command in spoken and written English and Putonghua

When working with us you can expect:

• Stable employment in a dynamic and multinational organisation that is one of the leaders in the market; 

• Competitive remuneration package with a wide range of benefits including medical insurance for you and your family members, life insurance, annual leave, paid sick leave and others; 

• Hybrid work mode, flexible working arrangement and early releases on major holidays' eve;

• Great work atmosphere, interactive, encouraging, friendly and supportive team culture, including pantry supplies with snacks, fruits, drinks and lunch gatherings;

• Having chance to join Corporate Social Responsibility activities with great exposure;

• Spacious, relaxing and comfortable office in Gateway, Tsim Sha Tsui with fantastic sea view.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible — and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day – from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.

How will you make an impact in this role?

• Deliver extraordinary care, on calls, to a wide range of American Express customers with a variety of requests
• Build meaningful relationship through consultative questioning to ensure added value for the customer
• Enhance our customers' experience by identifying opportunities to offer products based on our Cardmembers' needs
• Offer custom solutions and negotiate a positive outcome for the customer and American Express, aiming for first call resolution when possible
• Meet and exceed quality goals, compliance regulations and productivity targets
• Document necessary information
• Re-prioritize to adapt to the ever-changing environment

Preferred Skills:

• Demonstrate personal excellence by remaining positive in difficult situations
• Display a passion to serve by delivering extraordinary service in every interaction with our customers
• The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis
• Strong interpersonal, communication and listening skills
• Strong verbal and written communication skills
• Confidence to position and sell products or services
• Excellent negotiation, influential and resourceful skills
• Analytical and problem-solving skills with strong attention to detail
• Outstanding organizational skills

Qualifications:

• High School Diploma or equivalent
• Proficiency in Cantonese, English and Mandarin
• Shift flexibility requirements - Full time, night shift experience preferred

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.